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1) Havells India notified Deakin Wire Industries of a defective batch of wire where quality inspection found 2 samples out of 5 had higher than specified outer diameters. 2) Deakin established a team to investigate and contained the defective stock, totaling 1455.1 kgs, at Havells and in transit. 3) The root causes were identified as operator and quality inspector failure to properly check diameters during production and inspection, to be addressed through retraining.

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161 views1 page

Capa - 2

1) Havells India notified Deakin Wire Industries of a defective batch of wire where quality inspection found 2 samples out of 5 had higher than specified outer diameters. 2) Deakin established a team to investigate and contained the defective stock, totaling 1455.1 kgs, at Havells and in transit. 3) The root causes were identified as operator and quality inspector failure to properly check diameters during production and inspection, to be addressed through retraining.

Uploaded by

Quality DWI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Doc. No.

SQA/QAF/01

Issued by Corporate Quality


Havells india Ltd. Supplier Problem Response Report
Rev. No. 0

Rev. Date 27/09/2017

Notification No. 200131578 Part No. 22 SWG Defect (P) New/Repetitive


Date Reported 02.12.2021 Part Description RCUAW00275 Defect Origin (P) IQC/Line/Field

Supplier Name DEAKIN WIRE INDUSTRIES Qty. Rejected Havells Plant IQC
1455.100 KGS.
Level 1 Response (To respond within 24hrs. Of receipt of notification )
Establish Team Defect Description
Name Dept. Contact No. AS PER HAVELLS CHECKED 5 SAMPLES IN LOT, FOUND 2 SAMPLES OD HIGH.
Harvir Singh Plant Head 7088000384
Aman Verma Production Head 7088000381
Vikas Kumar Saini Quality Manager 9389926561
Bhanu Partap Quality Inspector 7985972550

Immediate Containment Action


Containment Invoice Qty. OK Rej. Id.Mark on OK parts
Stock @ Havells DWI/21-22/0527 1455.100 KGS. 0 1455.100 KGS.
Stock in transit
Supplier's FG/WIP
Stock @ sub supplier
Level 2 Response (To respond within 7 days Of receipt of notification )
Why did this happen ? (Occurrence) Why was this part not caught in your plant? (Detection)

Why ? Overall diameter higher side, because operator not checked Why ? QC inspector not properly checked Overall Diameter.
properly on running lines.
Why ? Why ?

Why ? Why ?

Why ? Why ?

Why ? (Root Cause) Why ? (Root Cause)

Action plan
Root Cause Action Responsibility Target Date Status
Machine Operator checked and verify by supervisor spool to spool. Prod./Quality Immediate OK

Occurrence

Given On Job Training to QC inspector and other concern person, Each and every spools Quality Manager Immediate OK
checked and recorded in QC registor
Detection

Affected Document Change Details.


Documents Yes No Change Description Date Rev. no.
Drawing No
Process Flow Diagram No
PFMEA No
Control Plan No
Procedure/Manufacturing Work Instructions No
Inspection Check sheet No
Maintenance Plan/Checklist No
Gauges/Instruments No
Approval and Closing
Supplier QA/Prod. Head: Vikas Kumar Saini / Aman Verma Supplier Plant Head: Harvir Singh

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