2

▪ Hyperautomation is an ▪ 85% of large enterprises will ▪ Pure-play Service Providers are ▪ Growing demand for external ▪ The march of automation
ecosystem of advanced maintain or increase their rapidly expanding to provide the implementation partners will towards more and more complex
technologies including AI, investment in this space entire gamut of hyperautomation generate further M&A traction in tasks is an inevitability. ISVs are
Robotic Process Automation services the Hyperautomation services gearing up to partake in this
(RPA), and among others to ▪ Organizations are increasingly segment evolving business opportunity.
automate tasks and processes looking to augment their For enterprises too, it's fast
customer facing processes and ▪ Both Platforms and Service ▪ Hyperautomation platforms have becoming a source of
▪ Both Hyperautomation Platforms applications using Partners have grown become more acquisitive to competitive differentiator.
and Services have scaled Hyperautomation Technology exponentially in the last few expand tech capabilities &
exponentially in past few years, years → Indicating high demand product suite
signifying rapid adoption and ▪ Automation can create a for such technology
recognition structural shift in the workforce
that has to be monitored and
pre-empted by all stakeholders

LCNC: Low-code No-code

3 Source(s): Gartner, Deloitte, Avendus Research
 Organizations are transitioning from a loosely coupled set of automation technologies
to a more-integrated strategy → Enabling visibility to map, automate and manage
business processes and orchestrate work across multiple systems and provide complex LCNC options allow non-technical users to design
rule engines complex applications, without learning complex “By 2024, 75% of
computer languages large enterprises will
be using at least four
New tasks including ERP, supply chain management, and CRM are driving Market demand for app development services growing LCNC development
market’s growth at least 5x faster than the professional capacity to tools for both IT
deliver them application
development and
By 2024, more than 70% of the large global enterprises will have over 70 concurrent Despite citizen development being a core tenet of LCNC,
citizen development
Hyperautomation initiatives mandating governance or facing significant instability there is a need for professional implementation partners
initiatives”
for enterprise applications and processes

$860Bn
13% “Hyperautomation is the
Robotic Process Automation (RPA) is a software
application of advanced technology that allows automation of digital tasks
11% technologies like RPA, Artificial
$597Bn
“RPA has evolved
$482Bn Intelligence (AI), Machine Learning
RPA players are rapidly expanding their offerings to form from being a cost
(ML) and Process Mining to
comprehensive digital automation suites with new reduction measure to
augment workers and automate
use-cases revenue enhancement
processes in ways that are
tool”
significantly more impactful than
Higher productivity, lower error rates, and efficient
traditional automation
workforce utilization remain key drivers
2020 2022 2025 capabilities”
LCNC: Low-code No-code x% CAGR
5 Source(s): Gartner, Avendus Research
 ▪ Internal
▪ External

▪ Structured
▪ Semi Structured
▪ Unstructured

▪ Unformatted data
▪ Physical documents

Digitizing Paper Documents: Scan paper-based documents and convert them into
Faster Data Processing Improved Process Efficiency
machine-readable file formats
Avoiding Manual Data Entry: Eliminate manual data entry into data systems by combining
Enhanced Accuracy Higher Straight Through Processing
IDP solutions with RPA and BPM
Capturing Right Information: Intelligent data extraction pulls the right data you want from
Reduced Processing Cost Enterprise-Grade Automation
various document formats

6 Source(s): Nividous
 ▪ The amalgamation of RPA and AI/ML enables continuous improvement between execution and ▪ Computer Vision enables systems to derive meaningful information from digital images,
analysis, demonstrating the notion of intelligent automation videos and other visual inputs

▪ Enables the automation of complex tasks including undocumented processes & ▪ Applies a “smarter” means of scanning and identifying critical data compared to OCR
unstructured data inputs → allowed organizations to scale amidst high talent attrition by providing access to reliable, standardized data sources to automation solutions
and COVID-19 disruption
▪ Currently being leveraged in a broad range of use cases, including invoice processing,
▪ Machines are engineered to handle all the mundane requests while humans will be insurance claims, and KYC initiatives
'deployed’ for exceptions and governance issues

$422.4Bn $41.1Bn Computer Vision

AI + RPA is helping cover
39% 16% technology is being
the entire automation
integrated as a part of
journey including
RPA model in the next-
discovery, automation &
gen offerings, enabling
optimization → move $9.5Bn RPA and Computer
$59.7Bn towards true intelligent
Vision to produce a lot of
automation
synergies together
2021 2028 2020 2030

IDP – Intelligent Document Processing, NLP – Natural Language Processing x% CAGR

7 Source(s): Avendus Research.
 Hyperautomation has shifted from an option to a condition of survival. Organizations will require more IT and business process automation as they are forced to accelerate
digital transformation plans in a post-COVID-19, digital-first world

“Research indicates that knowledge workers spend 40% of their Assembles multiple tools & technologies to
working time on mundane tasks.” amplify the extent of automation

Eliminates bottlenecks across the chain of

Employees Unable To Focus operations and optimizes processes
Repetitive Manual Tasks
On High Value Tasks
Enables organizations to rapidly build
applications bringing data and insights together
to rapidly improve customer experience

Lack of Visibility in Manual Paper Based

Unleashes the potential of data and help derive
Processes Processes insights to predict future outcomes

Enables businesses to quickly adapt to the

changing dynamics & discover new opportunities
Outdated inflexible Multiple And Inconsistent
Systems Data Sources
Elevates the work quality & smoothens manual
work while ensuring high employee satisfaction

Allows integration of software and processes for

seamless interaction b/w data and infrastructure

LCNC: Low-code No-code

8 Source(s): Gartner, Forrester, Avendus Research
 Structured Data

Task Automation Task Automation

Task Mining
Assisted Unassisted RPA Bots Cognitive RPA
Unstructured / Semi-structured Data
Process Automation Process Automation
Process Mining Intelligent Document Business Process Management & Intelligent Business Process
Processing (IDP) Automation Management (iBPMs)

▪ Computer Vision
▪ Natural Language Processing (NLP)

iBPMs solves high-complexity process

The first fundamental step to Process Intelligent Document Processing transforms RPA solutions provides “Bots” to automate the
challenges, such as user chains and processes
Automation is leveraging process mining data into usable formats using AI technologies mundane/repetitive tasks with or without
by incorporating modern technologies such as
tools is identify the right tasks for automation such as NLP, Computer Vision and ML human intervention
Cloud Computing and AI

9 Source(s): HIA Report, Avendus Research

 Unified Call Center → Data entry, validation and extraction Analytics → Automated Data Parsing

Lead Nurturing → Attend to and receive fast responses AP & AR Reconciliation → Working Capital Management

Customer Facing Enterprise Applications → API Integrations Inventory Management → Demand and Supply based automation

Chatbots → Rapid cycle time for consumer facing applications & services Documents → Using IDP to analyze and process physical documents

Cross-sell → Identifying clients for customized product cross-selling Workflow Automation

“As per Gartner, 75% of IT organizations will have provided self-service capabilities to business users in 2021.”

Authenticated and
Mobile (with offline access,
Intuitive User Experience Unauthenticated User API Integration
Field service)
Management

10 Source(s): AutomationAnywhere, Primary Research from Vuram, Avendus Research

 Over the next 10 to 15 years, the adoption of automation and AI technologies is expected to 9 17
23
transform the workplace
More Workforce

No Change in Workforce
The advanced technologies and their human interaction will bring numerous benefits such as 87 77
71
higher productivity & GDP growth. This will also change the skills required in human workers
Less Workforce

4 6 6
As machines get incorporated for data-input tasks, basic data input & processing skills will be
affected – reducing such jobs by 19% in the US and by 23% in Europe between 2016-2030 Limited Adopters Extensive Adopters Total*

To harness the new technologies to their full effect, companies will need to retool their corporate
“Automation could result in a $15 trillion benefit to the global
structures including redesigning its business processes with a focus on the new talent they need economy by 2030.”

40% of companies describe themselves as extensive adopters of Companies, policymakers, education institutions, industry
automation. Some functions in such companies will shift from high organizations and not-for-profit organizations will need to re-align
to lower-skill employees themselves

More use of freelancers and temporary workers is one of the top A well-trained workforce equipped with the skills required to adopt
organizational changes. In 2022, 61% of respondents expect to new technologies will ensure that economies enjoy strengthened
hire more such employees productivity growth

HR and IT will need to work together to hire, train, and upskill this The ability to confirm this scenario will substantially depend on how
new caliber of worker—with change in focus from transactional and well the workforce is trained and how companies and workers
repetitive to delivering the greatest value from automation efforts adapt in the face of multiple new challenges
* References 1,179 organizations surveyed by Mckinsey
11 Source(s): Mckinsey, Avendus Research. Gartner
 Acquisition of IP and Technology to find a pivot or
bolster the automation arsenal

Expanding scope by Investing in AI/ML, NLP,

Cognitive Computing focused technologies and
The acquisition is expected Lana's AI-supported The acquisition will offer
Smart Workflows
to advance its AI-powered, analysis of complex UiPath an optimal mix of UI
cloud-native Automation business processes aligns and API-based automation
360 platform with Appian’s focus to Bolt-on acquisitions to expand offering on existing As the demand
simplify workflows technologies to garner further market share
increases and
market matures for
Hyperautomation
technology, M&A
Expanding service offerings and cross-sell new
activity will increase
automation capabilities by IT Service companies
& BPMs as companies look to
expand their
offerings
The acquisition expands The acquisition expands its It is the largest-ever Gaining expertise in new verticals
WNS’s service offering to end-to-end process individual financing round in
clients to accelerate their intelligence and workflow China's RPA industry; led by
automation offering automation using AI-based CMC Capital and GSAM Acqui-hiring new talent and deepening functional
and full cycle RPA service expertise in new areas

12 Source(s): Mergermarket, Avendus Research Acquirer

 ▪ Process mining is a technique designed to $2.3Bn
discover, monitor and improve real processes
33% Provides full context and end-to-end perspective to improve & automate processes
by extracting readily available knowledge from
the event logs of business applications

▪ Enables a detailed understanding of complex

business processes by identifying the best path
Identifies the most valuable, impactful places to insert automation within a process
through a process, so that automation can be
enacted and adapted to quickly for maximum
productivity
$0.6Bn
▪ The Process Mining market to grow to $2.3Bn Allows superior outcomes by linking business rules with
by 2025, with a double-digit CAGR of 33%

▪ Modern businesses are demanding Process

Mining to be more objective, more complete,
2020 2025
immediate, self-servicing, and continuously Continuously monitors automation performance and ROI
enhancing x% CAGR

Improves auditing & compliance through process comparison, analysis and validation

Purchase-to- Accounts
Order-to-cash Sales
pay Payable
“To realize higher value from their RPA investments, CFOs are turning to a suite
Service/ of complementary efficiency technologies, such as process mining, which will
Quality Accounts Customer
Incident
Management Receivable Service remain a future driver of growth for RPA in the coming years.”
Management

14 Source(s): Gartner, Avendus Research

 Create Purchase Requisition Create Purchase Order Goods Delivery Invoice receipt Payment & Billing

✓ Supply chain end customers ✓ Improved throughput time and

would suffer optimized inventory levels

Using findings from process Supplier lead time

✓ Poor working capital and Alerting purchasing ✓ Increased accuracy with
mining to evaluate supplier +
cash flow management Supplier delivery delays manager whenever a automation and reduced errors
performance & share On-time and in-full
supplier delivers late
results for improvement delivery rate
✓ Manual work resulting in ✓ Smooth capture of early
costly errors and dissatisfied payment discounts, enhancing
Robot runs the payment % of discounts captured Alerting accounts payable
employees Inability to capture early the company’s cash position
process to ensure payment + officer whenever a payment
invoice payment discounts
happens at the optimal time Invoice processing time is at risk of being delayed

Robot runs the payment

Long cycle time to process Invoice exception rate Alerting master data
process resulting in higher
invoices due to incomplete + manager whenever there is
accuracy and faster invoice
or missing data Invoice processing time an exception to be handled
processing time

15 Source(s): “A Practical Guide to Process Mining” White Paper By Ui Path

 Task Process Doc. Management Intelligence
Document AI Analytics
RPA Process Discovery / Mining

Computer Vision iBPM Cognitive Search AI (ML, NLP)

Voice Analytics Rules Engine

Web Services
Chatbots Recommendation Engines

Event Conversational Decision

▪ LCNC being a key piece of the hyperautomation puzzle ▪ Facilitate seamless integration with new and legacy web ▪ Ideal LCNC solutions are created to work smoothly and deliver
improves productivity by ensuring perfect synchronization with services, systems, and APIs value without requiring a massive system overhaul
business and technology team
▪ This not only boosts CX, but also mitigates human errors ▪ Provides technical capabilities in the hands of traditionally non-
▪ Powers teams to create personalized digital experiences which technical people, empowering organizations to set
help in exchanging data across siloed business processes using ▪ Coherently integrates new systems with legacy systems that Hyperautomation in motion
drag-and-drop features were not traditionally prioritized for Automation

LCNC: Low-code No-code

17 Source(s): Primary Research from Vuram, Avendus Research
 28.1% CAGR $37.2

$13.8
$11.3
New Digital / End-to-End Sales and Customer Compliance
Product Process Customer Service and Apps
Initiatives Automation Engagement Support
2020 2021 2025E

Citizen Automation and Other LCNC Technologies

Development Platform (CADP) $0.1
$0.6 Forms/Data Business Process Process UI / On-
Robotic Process Automation Collection Apps & workflow Automation Premise App
$2.2 Low-Code Application
Platforms (LCAP)
$5.8 ▪ BFSI, Healthcare & Hi-Tech are the leading Adopters driven by industry adoption
Multiexperience Development
Platforms (MDXP) ▪ LCNC software development is increasing the automation in development of base platforms
$2.3 that earlier required excessive manual work
Intelligent Business Process
Management Suites ▪ The increased use of Cloud-based Software Development, Machine Learning and Artificial
$2.9
Intelligence (AI) is further accelerating the growth and the quality of product in the industry

LCNC: Low-code No-code

18 Source(s): Nasscom, Forrester Consulting Survey covering 146 organizations, Gartner's 2020 Global Survey, Avendus Research
 Engineers hand-code the entire Engineers learn software or hire Engineers visually configure the start Engineers or business users visually
application experts to configure and customize of the app, then finish by hand-coding configure the entire application

9-18 months (varies by exact 5-10 months - rigid functionality with 6-12 months – faster basic functionality, 2-3 months - complex functionality
project) limited adaptability & customization but the most complex parts are still hand- can be created without any code
coded

Low - engineers collect requirements Low - engineers must learn software & Medium - same process as traditional High - business users participate in, or
and return after months with builds amend requirements to fit the design coding, just faster for initial basic often even conduct, initial build & changes
functionality

High - creates a large codebase with High - difficult to make changes & Medium - engineers need to understand Low - no legacy, no editable codebase to
significant maintenance support future / new use cases proprietary codebase to make changes maintain / upgrade, changes are entirely
business logic

LCNC application Citizen development

development for will continue to
large enterprises remain an evolving
requires a specific theme with major use-
pool of talent and cases for smaller
Low Code app platform supports rapid app development No-code is also a RAD approach and is treated as a subset development applications
(RAD), one-step deployment, execution and management of low-code with some handholding by developers in the
using declarative, high-level programming abstractions form of scripting or manual coding; has a 100% In large organizations, citizen development done for specific processes
dependence on visual tools can result in silos and could contradict a primary use-case of LCNC
which is intended to bridge silos
LCNC: Low-code No-code
19 Source(s): Avendus Research
 ▪ Legacy infrastructure and processes can slow an organization down and affect their ability to be competitive
▪ A number of platforms only allow coding in their own proprietary language – eventually becoming legacy systems with codebases which can become very expensive to maintain
▪ While Pro-Code allows for greater customization, it has a long development time, relatively high costs and involves a lot manual coding which can be susceptible to error

▪ LCNC modular approach automates workflows, application and

process development
▪ Users can create applications with little to no knowledge of Visual Code Re- Robust Release API & Data
traditional programming languages, automation and visual Modeling Management usability Performance Management Integration
development of coding enabling business and operations teams
take over relevant tasks from over-burdened IT teams
▪ With the aid of a GUI (Platform as a Service), users can drag and
✓ Create a central hub that orchestrates workflows and ✓ Fast-track development with greater efficiency
drop visual code components and data connections to create
consolidates data across siloed systems
entire environments ✓ Build maintainable solutions that are easy to scale on cloud-
“By 2023 over half of medium & large enterprises will be using at
✓ Faster deployment to market and reduction in TAT native architecture
least one of these new platforms to develop strategic
✓ Reduction in costs associated with legacy IT systems & ✓ Better collaboration and decision making among business,
applications, more than double the number today” modernize legacy systems operations and IT teams

LCNC – Low Code No-Code, GUI – Graphical User Interface

20 Source(s): Primary Research From Unqork, Avendus Research
 “There Is A Remarkably Close Affinity Between LCNC And BPM”

▪ iBPM acts as an advancement layer on BPM tool that enriches the same with additional
intelligence including cloud computing, event processing, real-time decision-making, and systems
crosslinking A LCNC BPM platform with a document management feature allows authorized
users to quickly store and access information with less chances of error
▪ Leveraging LCNC, iBPM possesses a potential of facilitating true digital transformation and
connecting analog processes and workflows

The built-in connector library allows integration & management of all 3rd-party apps
in a single location; offers quick integration of all apps into the existing processes
Models the workflow or the processes

Structures and maps processes Creates an interacting user Ability to create and deploy powerful applications using a drag-and-drop interface
to one another to eliminate silos experience for human participants where non-technical users can simply use the same to design apps

Eliminates paperwork and

Monitor end-to-end processes
automates repetitive processes; Offers the latest security features to protect systems and sensitive data amidst
for continuous improvement
digitizing business rising cybersecurity threats

Create a continuous workflow Improves workflows with

between analog processes reduced human workloads and Built-in reporting tools allows stakeholders to create detailed reports without the
significant savings need to export data to an external system; enables easy tracking of KPIs
Reduced time to market

LCNC: Low-code No-code

21 Source(s): Gartner, Primary Research from Vuram and Decimal Technologies
 ▪ Market leader in innovation with AI, IoT and ML bots enabled
▪ High visibility and strong product with high integration support →
provide support for citizen development
▪ Premium pricing model → not suitable for smaller customers

▪ Strong BPM capabilities

▪ Strong marketplace for applications
▪ Require deeper depth in offering for complex problems
▪ Restrictive UI design

▪ Strong product suite but limited to one part of the market

▪ Clients tend to be small and midsized enterprises
▪ Offer flexible terms and conditions

▪ Market innovators
▪ Appeal to leading-edge customers and their ability to deliver
sustained, dependable execution in mainstream enterprise market is
yet to be tested

✓ Market leaders acquiring smaller players to add new features to their product suite or expand into
a more niche market
✓ Niche players acquiring other niche players to enter into new markets or add new product suites

22 Source(s): Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (September 2021)
 Founded in 1999, Appian provides a LCNC software development platform as a service
that enables organizations to rapidly develop unique applications. It focuses on 422 2,000 US Public
complex business tasks requiring sophisticated automation & analytics capabilities.

Founded in 2016, Betty Blocks offers a cloud-based SaaS LCAP along with application
oversight and governance and support for enterprise-scale usage. Its technical 25-50 187 Netherlands Private
differentiators include its cloud-native architecture and React-based UI.

Founded in 2005, Mendix, acquired by Siemens in 2018, provides cloud-native LCAP,

focused on improving business-IT collaboration and app life cycle management. NA 1,252 US Subsidiary
Currently being integrated with Siemens’ MindSphere IoT and SDLC products.

Founded in 2001, OutSystems, originated as vendor of a RAD environment based on

.NET, now offers an enterprise LCAP that supports cloud, on-prem and hybrid solutions; NA 2,093 US Private
used to develop, deploy and manage web applications based on standard technology.

Founded in 2017, Unqork is a developer of a LCNC app development platform,

designed to help organizations build custom software. The company's platform helps NA 584 US Private
to build, deploy, and manage & build complex enterprise apps designed to improve CX.

LCAP: Low Code Application Platform, LCNC: Low-Code No-Code, SDLC: Software Development Life Cycle, RAD: Rapid App Development
23 Source(s): Company Website, Revenue, Headcount as of Jun-22
 ▪ UK based specialty insurance carrier focusing on data and intelligence
driven underwriting and claims services

▪ The Premium Sheets and Quote Slips sent over by Brokers across the
world into the UW Workbench were sent over by email with unstructured
data information in the embedded in the email body.
▪ Underwriters spent lot of man hours in reading and processing each
email and quote slips in the UW Workbench, leading to quality issues
with data entry and higher turnaround in processing of the quotes.

Minimum Manual Intervention Net revenue was increased by

$2 million over a period of 2 years
▪ Utilized Unqork to implement an underwriting workbench to manage
end-to-end quote/rate workflow by building automated workflows to
increase efficiency
▪ Established pipeline in accepting broker’s data into the workbench and
implemented different approval and underwriter-based workflows for
risk, rating, and pricing for specialty insurances.

▪ Implemented an AI/ML-enabled RPA bot that utilized NLP to read ,

understand and identify the tags from the unstructured data in the
email body sent by the Brokers Drastically reduced manual effort Delivered a highly synchronized
▪ The RPA bot would utilize AI to scan the Premium Sheets and Quote spent on single submission from workflow without any errors to
Slips to identify all required quote information for underwriting without 2hrs to 10 mins. empower underwriters to perform
any manual intervention. their tasks efficiently
Source(s): Primary Research from Chenoa
24 LCNC – Low-Code No-Code, NLP – Natural Language Processing
 ▪ A new-age technology university founded in 2021 with a vision to be
one of the worlds’ leading tech education and research institutions
▪ Sharepoint ▪ LUIS ▪ MS Power Platform
▪ Logic Apps ▪ Data warehouse
▪ Setting up a world-class new university during the lockdown was a
▪ Ability to configure notifications
mammoth task leading to high overheads, disconnected
▪ Define and customize rules, messages, frequencies and
communication, inefficient processes and multiple vendor
recipients
dependencies

▪ Efficiently modify and manage knowledge base

▪ Platform can be trained to answer new and complex user queries
▪ Nagarro designed and developed a low-code platform based enterprise
ecosystem to design the system use-cases, powered by an NLP and AI- ▪ Configure new data driven initiatives for selected users in an
ML based human-centric platform and backed by a data warehouse intuitive manner
connected to different sources. This enabled:

▪ Easy way to design and configure new use cases for org
communication, augmenting knowledge base, simplifying workflows
and reducing overheads

▪ Intuitive anytime-anywhere access to information across Web,

Microsoft Teams, WhatsApp, Email & SMS

▪ Intelligent and personalized insights

No systems and ~25% reduction in ~70% reduction in 100+ unique
▪ Intuitive workflows increasing user efficiency
user training cost administrative IT dev & notifications &
▪ Efficient way to record and share epilogue for every class efforts by year 2 maintenance cost knowledge base
created in 6 months
Source(s): Primary Research from Nagarro
25 NLP – Natural Language Processing
 ✓ Delivered 21 main apps and 11
supporting apps

✓ Running 8-10 applications in

parallel
▪ Traditional paper and pen-based core ▪ Multi-system integration for bank ▪ Comprehensive understanding of
banking services – High need of employees business process
digitization, process automation, and web- ✓ Elimination of repetitive tasks
based services ▪ Platform to cater to mobile banking ▪ Solutioning with reusable components, to
queries requested by customers meet timeline ✓ Customer convenience and
▪ Need of APIs to enable cross-institutional enhanced customer services
service composition for delivery of ▪ Common platform for different works ▪ Solutioning with different options and
banking products done by employees across multiple recommendations
departments ✓ Migrated ~300,000 customer
▪ Need of an appropriate solution to quickly ▪ Regular design / code review details from legacy system to
handle the large amount of data Appian for KYC Process
▪ Built-in intuitive dashboards and reports

26 Source(s): Primary Research from Vuram

 Robotic Process Automation (RPA) helps automating manual
34% 28%
and repetitive tasks based on a non-invasive way to create 7.0 16.0
end-to-end business process automation

32%
7.7
39%
2.9 64%
44% 4.4
1.5
0.5 1

2017 2020 2022 2025 2017 2020 2022 2025

Top 10 players Generalist Service Providers Specialist Service Providers

Sweet Spot
52% 28% 20%

Market share 2021

▪ Beyond the top 10 players, the software market is highly

BFSI companies have been early adopters of RPA primarily fragmented which provides opportunities for consolidation ▪ RPA Service providers plan, implement, manage and
driven the high volume of tasks in the “sweet spot” for RPA optimize services to support utilization of RPA software
▪ Larger software players like Microsoft , SAP, ServiceNow are
beginning to enter the market via M&As ▪ Indian RPA Service providers are strengthening their in-
house intelligent automation tools along with developing
“RPA has evolved from being a cost reduction measure to ▪ RPA players rapidly expanding their offerings to form a partnerships with leading RPA Software providers
revenue enhancement tool” comprehensive digital automation suite for Hyperautomation

28 Source(s): Pitchbook, Frost and Sullivan : Rise of RPA and Cognitive Automation, HFS Market Analysis, Forrester Market Analysis, NASSCOM, Avendus Research
 Yes
Manager raises request
for default application
Access for team member ?
No

Support team logins into Navigate & Search User Added Add User Send Updates to
Manual Steps Application Portal User in Role List to Role? the Manager

Accessing Application via API’s

Accessing via Querying Application DB
API

HTTPS
Automation No
Queue ?
Encrypted SQL Verify Send Updates to
User Added Add User VIA
Credentials the Manager
LCNC to Role? Script/API
Software Process

Yes
No
?
RPA Automated Bot Sends Updates
Tasks Bot logins into Bot Navigates & Bot Verifies Bot Adds
App Environment to the Manager
Application Portal Searches User in If User User
Virtual Manager Role List Added to Role?
Bots

LCNC: Low-code No-code

29 Source(s): Royalcyber.com, Avendus Research
 High customer engagement through automated
Increase front-end employees’ productivity with
Expect companies to respond and interact in messaging and employee reminders for follow-
real-time automation of repetitive tasks
ups

Allows a 360-degree view of a customer profile Faster data queries making high volume inquiry
for personalized experiences transactions at a quicker rate
Expect consistency and continuity from a brand
perspective across channels
“There will be a 30% increase in the use of Robotic Process Automation (RPA) by 2023 for front-office
functions, including sales and customer experience”
Expect customer service channels to be easy
and more convenient
▪ Customer service bots for ▪ Work with humans and used
24/7 interaction for processes that cannot be
▪ Leverages advanced automated end-to-end
Prefer a self-serve option before reaching out technologies including NLP ▪ Eliminates real-time burden
to an agent and AI/ML to self-serve of data entry
online

▪ Offers personalized CX for ▪ AI based tool that deciphers

contact centers through customers’ voice responses
conversational AI and NLP for high-quality resolution
▪ Easy insight generation post ▪ Reduces customer waiting
customer interaction time on a call

30 Source(s): Nasscom, Avendus research, Gartner.

 Respondents (%) Respondents (%)

48% 45% 49%

39%

25% 24%
19% 21% 18%
17% 14% 12% 13%
9% 11% 6% 6%
2% 1% 2% 5% 2% 5% 5%

Newly Significantly Increasing Flat Decreasing 1-10 11-50 51-100 101-300 301-500 500+ Not sure
Adopted increasing spending Spending Spending spending bots bots bots bots bots bots

2021 2022 2021 2022

Respondents (%)
▪ On an average, ~ 8-10 RPA bots were deployed in 2018 by an average RPA user
52% ▪ On-prem deployments are
globally. The number stands at 51 in 2021 and is forecasted to reach 107 by 2022
38% 38% declining in favor of hybrid
36%
▪ Companies are expected to scale up the RPA deployment & automate new use cases cloud-native deployments
26%

▪ As per a survey by Deloitte, executives estimate that intelligent automation will provide 10% ▪ The flexibility, scalability,
a cost reduction of 22% and an increase in revenue of 11% over the next 3 years and security of cloud
deployment over on-prem
▪ Higher productivity, lower error rates, and efficient workforce utilization remain key Cloud Hybrid On-premises
is driving cloud migration
drivers for RPA adoption 2021 2022

31 Source(s): Automation Anywhere, Frost & Sullivan, Deloitte, Avendus Research

 Market Prevalence
RPA 4.0
Cognitive RPA/Intelligent Automation
▪ Cloud, on-premises and hybrid
High Low deployment
RPA 3.0
Autonomous RPA ▪ Enhanced Automation with
capability to develop and manage
▪ Cloud, on-premises and hybrid robots
deployment ▪ RPA Integrated with AI technologies
RPA 2.0
▪ End-to-end task automation with real- such as ML, NLP, OCR, computer
Unassisted RPA
time exception handling vision
▪ Server (VM) Deployment ▪ Scalable and flexible virtual workers
RPA 1.0 ▪ End-to-end task automation
Assisted RPA
▪ Scalable Virtual Workers
▪ Workstation Deployment
Current Status
▪ Limited Automation Of The Market
▪ Limited Scalability

32 Source(s): Gartner, Avendus Research

 Works with structured Data Works with semi-structured data Works with unstructured data

Predefined input/output – Low process complexity Limited decision-making – Medium process complexity Cognitive decision-making – High process complexity

Data collection and processing Insight generation Process enhancement workflows using automated data analysis

Rule-based Automation Utilizes AI/ML, NLP, and OCR technology Cognitive intelligence with self-learning algorithms

▪ Opens and process email attachments ▪ Enables chatbot-based customer services ▪ Manages context-aware conversations
▪ Fills in forms and extracts data from documents ▪ Screens credit card applications ▪ Assesses damages from images

12%
TAT For New Products And Services 22% Automation 1.75x 1.5x 1.5x
Laggards Increase Greater 1.25x 1.25x
14% Greater
Improved Customer Retention 23% Increase Increase
Automation
11% Disrupters Operational Revenue Customer Rate of Risk
Increased Revenue From New Areas 25% Efficiency Growth Experience Innovation Reduction
14% ▪ Automation Disruptors focus on business outcomes beyond just financial ROI → align on converged business
Improved Customer Experience 32% and IT process automation
26%
Improved Operational Efficiency 35%
▪ The combination of cutting-edge AI-powered automation software platforms along with professional services
is allowing businesses the optimal path for customer experience, product experience and employee
17% experience improvement
Increased Innovation 42%

33 OCR: Optical Character Recognition. Source(s): Frost and Sullivan: Rise of RPA and Cognitive Automation, HFS Market Analysis, Forrester Market Analysis; IDC.
 ▪ Insightful understanding of the market and an ability to influence the
markets direction
▪ Demonstrate an understanding of the enterprise customers’ needs and
expand functionality to add new products & services

▪ Attract large customer base and have good execution capabilities

▪ Often limited to specific part of the market
▪ Could become leaders by aggressively expanding their scope and move
into other areas such as unattended RPA

▪ Strong product suite but limited to one part of the market

▪ Also includes players that focus on other software markets but are
moving into RPA
▪ Typically offer lower costs, flexible terms and conditions and greater
commitment to a particular market segment

▪ Market innovators with thorough understanding of market trends

▪ Appeal to leading-edge customers and their ability to deliver sustained,
dependable execution in mainstream enterprise market is yet to be
tested

✓ Leaders acquiring niche players to reduce competition in specific / micro markets (Microsoft
acquisition of Softomotive in 2020 for $150Mn)
✓ Challengers acquiring niche players / other challengers to expand their scope
✓ Niche players acquiring other niche players to enter new markets or add new product suites

34 Source(s): Gartner Magic Quadrant for Robotic Process Automation (July 2022)
 Founded in 2005, UiPath offers an end-to-end platform for attended and unattended
automation, along with a guided resolution for agents. Its RPA platform powered with 951 4,590 US Public
AI, also offers an automated & scalable monitoring system.

Founded in 2003, Automation Anywhere offers an advanced cognitive RPA platform for
enterprise clients to solve issues related to business process automation; the solution ~300 6,377 US Private
includes cognitive capabilities, AI and predictive analytics.

Founded in 2001, Blue Prism develops Intelligent RPA software to provide businesses
with a more secure, agile and smart digital workforce. Offers 2 deployment models: on- ~230 1,044 UK Subsidiary
prem + SaaS, powered by consumption-based pricing .

Founded in 1986, Neptune Intelligence Computer Engineering offers a combination of

attended, unattended and human-in-the-loop solutions for process automation, both 2,070 7,500 Israel Public
on-premises and the cloud.

35 Source(s): Company Website, Pitchbook, Revenue, Headcount as of Jun-22

 ▪ A Next-Gen CX focused BPM

▪ Client was looking for a course of action to improve the clients’

productivity who were facing process inefficiencies, poor call
flow quality, and errors

3,000 + Teammates supported 105% Improvement over AHT

by Automation Anywhere Target
▪ Automation was enacted a way to free employees from
mundane and repetitive work, and focus on higher-level tasks

▪ Workflow led solutions were established where bots would pull

the required customer information from multiple systems and
deliver it back to the teammates, who would then spend the
time interacting with the customer

▪ Client was looking for a course of action to improve the clients’

productivity who were facing process inefficiencies, poor call
flow quality, and errors 2x Increase in ticket processing 100% Data accuracy
capacity → reducing defects

AHT: Average Handle Time

36 Source(s): AutomationAnywhere
 Reduction in overall
Human efforts

▪ Client received over 10K invoices monthly ▪ Automation solution with natively ▪ RPA helped with automated / intelligent
from more than 400 vendors embedded RPA, AI, and BPM capabilities extraction of data from different invoices
was offered such as purchase order, freight, capex etc.
▪ Each vendor had a different invoice Improved Process turnaround
format; manual invoice processing was a ▪ This enabled straight-through processing ▪ Customer friendly platform allowed easy time with accuracy
time-consuming process of invoices and seamless management of track of automation progress with a visual
different types of invoices, reviews and workflow and review
▪ The manual operations caused several
approvals from vendors, and step-by-step
delays in payments along with a high risk ▪ The platform would reject duplicate invoices
process flow visibility on one single
of human errors if any business rules were not met and
platform Savings in FTEs from mundane,
would notify the concerned
repetitive works
reviewer/approver
FTE: Full-time Employees
37 Source(s): Primary Research from Nividous
 ▪ India headquartered global Hyperautomation services provider specializing in low-code ▪ New Jersey headquartered leading provider of cloud-native and platform-led digital
engineering services with a strong partnership with Unqork, a leading no-code
enterprise automation with offices in US, Mexico, Canada, Netherlands, Australia and
platform, utilizing its capabilities to provide digital transformation services with
the UK with a headcount of ~1,000 and a talent pool of 850+ Appian Specialists and
offshore center in India and total headcount of ~460 including 300+experts in next-
60+ RPA Specialists
gen technology including Low-Code/No-Code and RPA

▪ Hyperautomation services that combines various BPM, RPA, OCR, document AI ▪ Leverages Unqork’s No-Code platform to reduce total cost of ownership and decrease
processing, machine learning (ML) and low-code automation to provide end-to-end time to market for deployment
automation services to its clients
▪ Accelerate client’s digital journey utilizing next generation technologies like no-
▪ Vuram is one of Appians’ largest partners and has its own pre-build components and code/low-code, RPA , and iPaaS, to accelerate time to market for business-critical
solutions that accelerate time to market customer facing solutions

▪ Offers end-to-end lifecycle consulting, implementation, support and maintenance ▪ Strong ecosystem of next-gen technology partners like Unqork, Workato, UiPath and
across all clients Mendix that enables orchestration across interdisciplinary capabilities

▪ Banking, Financial Services, Insurance, Automotive, Healthcare, Utilities & Energy ▪ Banking, Financial Services, Insurance, Healthcare

39 Source(s): Primary Research From Companies, Company Website, Latest Headcount Available
 ▪ India headquartered provider of an intelligent ▪ Germany domiciled Digital engineering company
▪ US headquartered provider of a cloud-native operational
automation platform (Nividous Platform) with offices in offering digital product engineering, artificial
platform with automation, native digital capabilities and
US & UK with headcount of ~265 intelligence and machine learning, cloud solution, low
data analytics capability with workflow and dataflow
code services etc. with offices in 32 locations with a
▪ Nividous is an industry recognized leader in IDP and sequencing wih offices in India, Poland, Phillippines &
headcount of ~17,000 and a talent pool of 260 Low
UK with headcount of ~2250
RPA code specialists and 400+ LCNC specialists

▪ The Nividous platform combines RPA, and AI into an ▪ Through AI/ML engineering, analytics process
▪ Through low-code process automation and application
end-to-end intelligent automation solution. These automation helps to reduce total cost of ownership on
development it helps in reduction in IT and
native capabilities enable automation of core business systems, improves timely information availability and
maintenance efforts and enables to add new use
processes from start to finish service turnaround time
cases without IT support
▪ Nividous operates itself as a Platform-as-a-Service ▪ Deployment of virtual workers (BOTs) helps to classify
▪ It has proven use-cases in Manufacturing, Automotive,
model and also provides other services such as BPM documents and reading data within the documents to
Industry Automation, Phama among others
implementaton effectively route across systems & reduce process time

▪ Banking, Financial Services, Healthcare & Logistics ▪ Telecom, Cybersecurity, Hi-tech ▪ Diversified clientele including BFSI & Manufacturing

* Nividous is a platform and it has a number of key implementation & technology partners
40 Source(s): Primary Research From Companies, Company Website, Latest Headcount Available
 900 275 Pure-play service providers are rapidly expanding to
62% 58%
include an advanced suite of Automation tools
213 70 including LCNC platforms, Process Mining, AI, OCR,
NLP and IDP capabilities on top of their existing RPA
2019 2022 2019 2022
offering
459
32% 28%
200
200 *
95 This allows them to offer an all-encompassing
hyperautomation enabling technology services
2019 2022 2019 2022

177
46% 154 Despite being such a nascent industry, external
70%
service & implementation partners are heavily
49
36 demanded by a plethora of organizations

2019 2022 2019 2022

115% 130 57% 117

By 2024, organizations will lower operational costs by 30% by
30 combining hyperautomation technologies with redesigned
13
operational processes
2019 2022 2019 2022
LCNC: Low-code No-code, IDP: Intelligent Document Processing, Paas: Platform as a Service
41 Source(s): Gartner, Pitchbook, Company website, Employee as of Jun-22, * - Estimated x% CAGR Services PaaS
 98% 584 62% 6,377

75 1,500 (Hyperautomation*) (Intelligent Process Automation*)

2019 2022 2019 2022

4,590
13% 16%
3,200 2,000 (Hyperautomation*) (Intelligent Automation*)
1,275

2019 2022 2019 2022

14% (Digital Process Automation*) (Automation*)

14% 1,252
1,044
852 703

2019 2022 2019 2022

30% 265
18% 2,093
1,150 120 “Worldwide Hyperautomation-Enabling Software market to
reach nearly $860Bn by 2025 up from $482Bn in 2020”
2019 2022 2019 2022
* Preferred Term
42 Source(s): Gartner, Pitchbook, Company website, Employee $ Revenue as of Jun-22 x% CAGR
 951
UiPath integrated Adobe Document
UiPath acquired UiPath acquired Services & E-Signature Capability
UiPath’s IPO Cloud Elements Re:infer with Automation Platform
360

2019 2020 2021 2022

UiPath acquired UiPath delivered Industry’s First end- UiPath partnered with New Kanverse partnered with UiPath for UiPath launched Next-Gen
2019 ProcessGold to-end Hyperautomation Platform Connector for Analytics Automation Zero-Touch Document Processing UiPath Automation Cloud™ 2022

UiPath delivered Industry’s First end- 422

to-end Hyperautomation Platform
Appian acquired LANA, Appian launched India Product
Appian launched the first Unified Platform for Hyperautomation Launched Appian Portal Development Centre
260

2019 2020 2021 2022

Appian acquired Launched Appian LCNC integration to Appian launched AI Launched Appian Appian launched New Technology Innovation
2019 Novarno Solutions RPA platform AutomationAnywhere’s RPA Platform driven IDP Process Mining Center in Spain to meet demand in Europe
2022

584

Series B Funding of $80Mn led by Capital G, Series C funding of $207Mn led by Eldridge, Fin Venture Capital,
35 Blackrock, Goldman Sachs and others Hewlett Packard Enterprise, Advent International and others

2017 2018 2019 2021

2020 2021 2022
Inception
Series A Funding of $22Mn led by Goldman Sachs, Additional Funding of $51Mn led by Goldman Launched Unqork Expand their presence
2017 Summerfield Capital Management and others Sachs, Aquiline Technology & World Innovation Lab Marketplace inJapan 2022

LCNC: Low-code No-code, IDP: Intelligent Document Processing

43 Source(s): Pitchbook, Company website
 * *

LCNC: Low-code No-code, RPA; Robotic Process Automation, * - PaaS Model

44 Source(s): Avendus Research
45 Source(s): LinkedIn, Company Website
 ▪ Deal activity has more than tripled in the Hyperautomation space from
36
2018 to 2021; 16 deals were completed in H1 2022, indicating higher
velocity in near future

64

21
33
37
20
15
Service Provider
16
31 Platform Provider
22
13 12
11
9 Strategic Deals PE Deals

9
15
5 ▪ The buyer universe has been split between acquisitive global platforms
10
who are expanding their product suite, and IT service companies &
3 8 7 BPM companies who want to expand their service offering and cross-
4
2 1 sell into existing clients

2017 2018 2019 2020 2021 YTD 2022 ▪ Out of 101 deals, 64 deals are by strategic players and 37 deals has
PE Deals Strategic Deals been backed by financial investors

47 Source(s): MergerMarket, 101 deals since 2017 tracked by Avendus

 Cognitive Automation – AI platform for B2C conversational interfaces
Aug 2022

API Integration Platform – enabling UiPath to provide more API-based automation

Mar 2021 features for customers.

Providing full context and end-to-end perspective needed to improve processes

Oct 2019 and make sure automations deliver results

LANA's AI-supported analysis of complex business processes aligns with the

Aug 2021 focus Appian brings to simplifying organizations' most important workflows

Becoming a one-stop-shop for automation where Appian wants to unite LCNC

Jan 2020 and RPA in one automation platform

Intelligent Automation – AI powered RPA to handle unstructured data sets

Jun 2019

Entering the Indian market to tap into the India SI ecosystem to become the
Nov 2021 world leader in Enterprise Automation

LCNC: Low-code No-code

48 Source(s): Mergermarket, Avendus Research
 Jul 2022 Cross-selling new hyperautomation offerings into existing clients

Mar 2021

Adding new functional capabilities

Jul 2021

Gaining new vertical expertise

May 2020

Jan 2019
Efficiency → Increasing Return on Employees

Mar 2018

Acquisition of Automation IP and Technology

Apr 2017

49 Source(s): Mergermarket, Avendus Research

 Oct-22 US-based global RPA platform secured $200M in financing from Silicon Valley Bank, SVB Capital and Hercules Capital –

Apr-22 Norway-based low-code/ no-code enterprise app development platform –

Apr-22 US-based global technology product development and services company –

Feb-22 US-based end-to-end DevOps software platform 15

Jan-22 US-based specialist in conversational AI and machine learning through its flexible low-code/no-code development platform –

Nov-21 China-based robotic process automation services provider 150

Oct-21 US-based company engaged in providing process management and automation software solutions 2,000

Aug-21 Argentina-based provider of low-code software platform for fintech 225

Aug-21 US-based provider of Robotic Process Automation services and targeted Artificial Intelligence (AI) –

Jul-21 US-based developer of artificial intelligence and RPA solutions for healthcare organizations 400

May-21 Netherlands-based cloud-based business process automation provider 379

Feb-21 US-based no-code/low-code process automation software provider 49

50 Source(s): Mergermarket, Avendus Research Services Platform

 ▪ Expanding product offering and technology across the ▪ Increasing revenue from digital services and expanding ▪ Investing in next-gen tech services companies and
hyperautomation spectrum by acquiring IPs and across the entire value chain from front-end to back- platforms to ride the growth
patents in next-gen areas such as AI/ML, OCR, NLP to end services
▪ Fragmented landscape providing an opportunity for PE
develop a holistic Intelligent Process Automation Suite
firms to step in and create sector specific roll-up plays
▪ Cross-selling new hyperautomation service offerings to
existing customers

51 Source(s): Avendus Research

 Automation SVB Capital &
Oct-22 US-based company that designs and develops business process automation solutions 200
Anywhere Hercules Capital

Aug-22 Reinfer UK-based Artificial Intelligence startup delivering cognitive automation UiPath –

WNS (Holdings)
Jul-22 Vuram Technology India-based global hyperautomation services company that specializes in low-code enterprise automation 165
Limited
Growth Capital
Jul-22 Robiquity UK-based robotic process automation (RPA) technologies services company –
Partners
Pearl Street
Apr-22 Webonise US-based global technology product development and services provider of RPA, IDP –
Equity

Feb-22 Kryon Systems Israel-based company that provides robotic process automation software Nintex Global 100

Jan-22 OneReach US-based specialist in conversational AI and machine learning through its flexible low-code/no-code development platform LoneTree Capital –

Paylocity
Jan-22 Cloudsnap US-based Provider of a flexible, low-code solutions for integrating disparate business applications. 53
Corporation

Jan-22 PrimeApps Turkey based Low-Code Digital Transformation Platform Jitterbit 21

Automation
Dec-21 FortressIQ US-based developer of a cognitive automation platform –
Anywhere
Tiger Global &
Nov-21 Workato US-based provider of intelligent integration and automation platform 200
Others

Oct-21 Nintex Global US-based company engaged in providing process management and automation software solutions TPG Capital 2,000

52 Source(s): MergerMarket
 Aug-21 VeriTran Argentina-based provider of low-code software platform for fintech Trivest Partners 225

Machina
Aug-21 US-based provider in process automation technologies Ashling Partners –
Automation
Gravitas One
Aug-21 Xybion Corporation US-based provider in low-code technology-based cloud software solutions 9
Capital

Aug-21 Lana Labs Germany-based software developer specialising in process mining Appian 31

Vista Equity, Tiger

Jul-21 Olive AI US-based developer of artificial intelligence and RPA solutions for healthcare organizations 400
Global, Base10

Mar-21 Cloud Elements US-based UPI integration Platform providing UiPath –

Mar-21 Intellibot India-based company engaged in providing robotic process automation (RPA) software ServiceNow –

Feb-21 AppGyver Finland-based next generation low-code development platform for enterprise-scaled applications SAP –

Aldrich Capital
Feb-21 ProcessMaker US-based no-code/low-code process automation software provider 45
Partners
Thomas H. Lee
Feb-21 Ashling Partners US-based provider of Robotic Process Automation (RPA) services and targeted Artificial Intelligence (AI) –
Partner
Sequoia, Tiger
Feb-21 UiPath US-based company that designs and develops robotic process automation software 750
Global & Others

Oct-20 DocuPhase US-based enterprise automation software company LoneTree Capital –

53 Source(s): MergerMarket
 MML Capital
Sep-20 Roboyo Germany-based leading robotic process automation service provider 25
Partners

Jul-20 WDG Solucoes Brazil-based software provider of robotic process automation (RPA), Intelligent Automation (IA), Interactive Voice Response IBM –

May-20 Softomotive UK-based provider of robotic process automation (RPA) software solutions Microsoft 400

Jan-20 Novayre Solution Developer of the Jidoka RPA platform. Jidoka is currently the highest-rated RPA software on Gartner Peer Insights Appian 5

Automation Goldman Sales -

Nov-19 US-based company that designs and develops business process automation solutions 290
Anywhere force, Softbank

Sep-19 Kony US-based cloud-based digital application solutions company, and leader among low code and mobile app. development Temenos 559

Jun-19 Thoughtonomy UK-based company engaged in software-as-a-service (SaaS) based product and cloud services business automation solutions Blue Prism 72

Accel, Sequoia &

Apr-19 UiPath US-based company that designs and develops robotic process automation software 568
Others

Nov-18 Contextor SAS France-based applications and wizards integration automation software publisher SAP 17

Oct-18 Mendix US-based provider of Low Code software platform Siemens 701

Accel, Sequoia &

Sep-18 UiPath US-based company that designs and develops robotic process automation software 265
Others
Bolder Healthcare Cognizant
Mar-18 US-based provider of revenue cycle management solutions to healthcare organizations 477
Solutions Technology

54 Source(s): MergerMarket
 “In the last 12 months, 54% of surveyed (1) companies have 4 to 10+ concurrent distinct automation initiatives.”
Complex
Process

Automation at the center of work

Automation as a Platform Where humans and robots collaborate
Critical Tasks

to deliver end-to-end solutions to achieve their maximum potential

Business

Integrated Process AI-Powered

Discovery Automation

Easy Development Human-in-the-

from Citizen to Loop Long
Expert Workflows

High-Scale Security Real-time Robotic

and Governance Performance
Mgmt.
Automation as a tool
for rules-based tasks
The Automation Company
Macros/
Simple
Tasks

Screen
Scraping

2000s 2030s & Beyond

(1) – 558 companies interviewed by Gartner
55 Source(s): UiPath S1 Prospectus, Gartner
 ▪ Rapidly identify and
automate all possible
business processes with an
exhaustive process and
task mining backed by
advanced technologies
▪ Empower everyone in the
organization – business and
IT – to automate and
contribute to the digital
transformation without fear
▪ Enable people and robots
to automate together, from
basic processes to more
complex long-running, end-
to-end business processes
▪ Manage the full cycle of
automation at big scale,
from discovering
automation opportunities to
measuring ROI
▪ Adapt to changing
circumstances and partner
Discover Automation Hire implementation Manage, deploy and optimize Drive success in business by Adapt to the evolving digital
with world-class automation
opportunities by AI and partners to deliver solutions the automation journey with blending what is most landscape for longer
platforms and service
people using Process Mining based on iBPM, RPA, AI and constant feedback to all beneficial to the business sustainability of business
partners to achieve true
IDP as per the specific relevant stakeholders, with product capabilities digital transformation and
requirements utilizing analytics to judge its recreation
effectiveness
56 Source(s): UiPath, Avendus Research
 Shobhit Jain Karan Kumar
Executive Director Associate
Enterprise Technology & Services Vertical

Email: [email protected] Email: [email protected]

Abhinav Doomra Keval Nandu

Associate Analyst

Email: [email protected] Email: [email protected]

57
 We would like to express our deepest gratitude to Mr. Venkatesh Ramarathinam (CEO – Vuram Technologies Solutions Pvt. Ltd.) and Mr. Narendran Thillaisthanam (CTO –
Vuram Technologies Solutions Pvt. Ltd.) for their invaluable insights and guidance on the Hyperautomation space.

We would also like to acknowledge the crucial role played by Mr. Raj Devi (Co-founder – Chenoa Information Services Inc.), Mr. Niku Trivedi (Co-founder – Chenoa Information
Services Inc.), Mr. Shvetal Desai (Co-founder – Nividous Software Solutions), Mr. Kaushal Mashruwala (Co-founder – Nividous Software Solutions), Sachin Kaushik (Director –
Nagarro) and Sachin Vijan (Director | Global Practice Leader Low Code Platforms –Nagarro) for their inputs on the report and the case-studies provided.

58
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