https://www.studocu.

com/in/document/institute-of-management-technology-ghaziabad/
management-information-system/imt-lisa-benton-ashish-sharma/20054877

Name Ashish Sharma

Question 1
Instance 1 - The first instance where the friction between Lisa and Linton was during
her first day in the office. Linton remarked that ‘she doesn’t like MBAs’. This remark
along with the cool and disinterested welcome she got from her boss was a primary
friction point
Instance 2 - Richard Clark, the group product manager who had impressed her
during the recruitment process barely recognized her nor welcomed her into the
organization. He had given her a cold welcome
Instance 3 - Scoville’s condescending manner in which he spoke to her and he was
acting like an overbearing big brother. He assigned her menial tasks like copying
reports. This was

another friction point during her first few weeks

Question 2
Write your answer for Part A here.
Trait Level: High/Low Example supporting the answer
Openness to
Experience
High Scoville moved from the operations department
Conscientiousness Low The copying episode with Lisa
where Scoville
was frantically making changes at the last moment is evidence for his low

conscientiousness
Extraversion Low He doesn’t mingle well with other
department
workers. This was evident when he doesn’t join them for lunch. This point can further
be supported by the fact that a challenge is getting

things done from other departments

Agreeableness Low He was critical in his approach. This
was
supported by the events of Lisa’s first day interactions with him where he was
extremely critical of MBA graduates. He was also found to be extremely irritable by
other employees who

took Lisa’s side later on

Neuroticism High Scoville was nice to Lisa in the
beginning by
answering her questions and doubts. But he threw a temper tantrum during his
disagreement with Lisa on the assumptions on Pure and Fresh’s pricing strategy.
Due to this emotional instability his neuroticism score is

It is the hidden area/ facade

Question 3B: What can Lisa do to reduce this area and improve her relationship with
Linton?

Give at least two relevant examples. (4 marks )

Lisa should use her conversational skills with Linton and develop a relationship with
her. The drivers for both Linton and Lisa are that they are both women who are
ambitious. Developing a camaraderie with Linton should be easier if Lisa connected
with her using this driver. Lisa can make herself more visible by getting onto
interesting projects that increases her visibility to Scoville and Linton. This would
make other colleagues mention good things about her, this creates a network of
influence for Lisa. Lisa should stop acting like a learner in the future and

be assertive with her recommendations and pitch

relevant ideas during staff meetings.
Question 4
In Lisa's performance review, Linton described Lisa as
"unassertive" and "lacking in initiative
and confidence". What could Linton have done
differently while giving the feedback? Suggest
two improvements.
In Lisa's performance review, Linton described Lisa as "unassertive" and "lacking in
initiative and confidence". What could Linton have done differently while giving the
feedback? Suggest two improvements.
Instead of coming across and telling the negatives directly, Linton could have
presented the opportunities to Lisa where she can present herself assertively and
empower her shine. When Linton heard of how abhorrent Scoville’s management
was, she could have given Lisa

her word that she would counsel him to alter his

behavior.
Question 5
Suggest three engagement tactics that could have
helped Lisa in feeling more motivated to
 work in Houseworld.
1) Work appreciation
2) Training and Coaching
3) Fun activities
Question 6
Question 6A: Mention 2 soft tactics that Lisa can use.
Suggest relevant ways in which these
can be implemented. (2 marks)
The soft tactics that can show personal power are:
 Persuasion
 Exchange
 Impression Management
She can also exchange favors with Scoville. By helping him with tasks she can
influence him to accept her points of view.

Question 6B: Mention 2 hard tactics that Lisa can use.

Suggest relevant ways in which these
can be implemented. (2 marks)
Assertiveness: Lisa can be more assertive in her conversations with Scoville and
Linton. The conversation with Lisa when she said she doesn’t like MBA’s and she
could have given assertive feedback to Scoville about his abhorrent style of
management. This could have minimized her negative experiences.

overall growth. This doesn’t foster a good breeding

ground for growth.
Unprofessional – Scoville has many a times displayed
unprofessional behavior and we see no
action taken against him. Other team members likewise
raise similar issue but nothing
concrete against him has happened. This shows red
tapism.
Page 2
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https://www.studocu.com/in/document/institute-of-management-technology-ghaziabad/
management-information-system/imt-lisa-benton-priyatam-nayak/22619934

Name Priyatam Nayak

Question 1
Lisa felt disappointed during her first few weeks due to following reasons: Linton: On
the first day Linton mentioned that she does not like MBA’s as they act like they
know a lot more than they do. She did not feel welcomed on the very first day.
Scoville: He gave Benton menial jobs because of his poor planning and he was rude
 and he acted like condescending big brother when he took Benton out to lunch on
the first day.
Question 2
.
Trait Level: High/Low Example supporting the answer Openness to Experience
High He was competent and smarter than most people at Homecare. Also he moved
from operations field to marketing field showing his creativity, preference for variety
and intellect Conscientiousness Low He was not organized as he had a problem
with personal style and managing task as he gave last minute task to Benton
(copying incident where he changed last minute planning) Extraversion Low He does
not work well with people and considers himself smarter than most people in the
company, he also mentions himself as no nonsense guy, and he has no room for
office politics. Agreeableness Low He is low on agreeableness as he doesn’t get
along with most of his colleagues, he rarely has
Question 3
The area of Johari window is the hidden area. Lisa can reduce the hidden area by: 1
should come out of the learner-mode and take initiative and make her opinions
known which would make Linton see her analytical skills and organizational abilities
thus give more opportunities to Benton. 2. As Linton boss Jack Vernon adores
Benton, she should ask Vernon’s help in conflict resolving between Benton and her
boss (Linton). 3. She should ask for separate responsibilities which are suited to her
abilities that of analytical skills and organization capabilities.
Question 4
1. Linton should mention how Benton is an asset to the company, so she does not
feel discouraged when Linton points out the improvements. 2. Linton should listen to
Benton’s point of view rather and give her a chance to explain herself. 3. Rather than
telling the problem, Linton should advise her how she can work on her
shortcomings.
Question 5
Lisa could have felt motivated to work at Houseworld by following engagements:
1. Linton should appreciate Benton on small victories thus motivating her to work harder,like
Vernon appreciated her work, but she never got any applause from Linton.
2. Benton should have been in a role which compliments her skills and strengths in the
organization.
3. Linton should have encouraged Benton to speak her mind without any fear of criticism or
judgment. Example Linton should have encouraged Benton to speak while she was giving
her performance review.
4. Linton should have provided a road map or her objectives to Benton, while motivating her
that she is an integral part of the organization in the first week
Question 6
1. Lisa can use soft skills with Scoville such as persuasion that is emotionally opening up as we
have seen that Scoville is open to feedback, when Benton took Scoville to drinks they
discussed serious matters such as Scoville frustrations with the organization.
2. Benton can use impression management technique with Linton, as Linton believes that
Benton does not take any initiative and she is not assertive, Benton can appear
According to my opinion Lisa should not leave her job at Houseworld because:
1. The foremost reason for Benton to join Houseworld was that she would receive classical
marketing training in a structured environment from an industry leader.
2. Rather than running from problems should think of conflict resolution methods as this would
help her grow for bigger challenges. She can take help of Linton’s boss Vernon and she
should learn to work with Scoville making her better at working with teams.
3. As Benton already gets along with her peers and the management has increased the
number of Harvard and Management recruits she has a better opportunity to advance in her
career at Houseworld.

Page 3
https://www.studocu.com/in/document/institute-of-management-technology-ghaziabad/
performance-management/imt-lisa-benton-karanjeet-singh/28084140
 QST
Qst 2
KARANJEET SINGH
Name
Lisa felt disappointed during her first few weeks dur to following reasons:
Linton: On the first day Linton mentioned that she does not like MBA’s as they act
like they know a lot more than they do. She did not feel welcomed during orientation.
Scoville: He gave Benton menial jobs because of his poor planning and he was
rude and he acted like condescending big brother when he took Benton out to lunch
on the first day.
A Write your answer for Part A here.
**Trait**
**Level: High/Low**
**Example supporting the answer**
Openness to Experience
High He was smarter than most people at Homecare. Also he moved from
operations field to marketing field showing his creativity.
Conscientiousness Low He was not organized as he had a problem with managing
task as he gave last minute task to Benton
Extraversion Low He considers himself smarter than most people in the company,
he sometimes also mentions himself as no nonsense guy,
Agreeableness Low He is low on agreeableness as he doesn’t get along with most
of his colleagues, he avoids lunch with them
Neuroticism high He is high on Neuroticism as he started shouting on Lisa on a
small copying incident thus insulting his colleague
Question 5
Question 6
1. Linton should mention how Benton is an asset to the company, so she does not feel
discouraged when Linton points out the improvements.
2. Linton should listen to Benton’s point of view rather and give her a chance to explain
herself.
3. Rather than telling the problem, Linton should advise her how she can work on her
shortcomings.
Lisa could have felt motivated to work at House world by following engagements:
1. Linton should appreciate Benton on small victories thus motivating her to work harder, like
Vernon appreciated her work, but she never got any applause from Linton.
2. Benton should have been in a role which compliments her skills and strengths in the
organization.
3. Linton should have encouraged Benton to speak her mind without any fear of criticism or
judgment. for ex Linton should have encouraged Benton to speak while she was giving her
performance review.
A 1. Lisa can use soft skills with Scoville such as persuasion that is emotionally
opening up as we have seen that Scoville is open to feedback, when Benton took
Scoville to drinks they discussed serious matters such as Scoville frustrations with
the organization.
Question 7
Question 8
 B 1. As Linton’s boss Vernon adores Benton and he’s also an MBA from Harvard
Benton can use hard tactic of Coalition formation to get more responsibility on the
project and from there she can show her talents to Lindon. 2. Benton can use
Assertiveness with Scoville as Scoville is a collogue and not her boss, she can
assertively say no to menial jobs that Scoville wants her to do.
2. Benton can use impression management technique with Linton, as Linton believes that
Benton does not take any initiative and she is not assertive, Benton can appear likeable and
trustworthy by taking responsibility by taking initiative in project and speaking up in meeting
giving her point of view.
Yes, there has been a breach of ethics from Lisa’s coworkers.
1. When Scoville and Benton had an argument, Scoville went to Linton, and she yelled at her.
2. Linton was responsible for the growth of her subordinates, but she is always preoccupied
with herself and resulting in neglecting her team members as it can been shown that Linton
was supposed to take Benton for lunch on the first day and she took her to lunch after three
months on her first performance evaluation.