Adeola Final Project
Adeola Final Project
CONSUMERS’ BEHAVIOUR
BY
ADEOLA OSISANWO
A00016536
DECEMBER 2017
Presented to:
The School of Business and Entrepreneurship
American University of Nigeria
Yola, Adamawa State, Nigeria
CERTIFICATION
I hereby certify that this project was written by me, Adeola Osisanwo with ID number
A00016536 under the supervision of Dr. Raja Potluri. This is a record of my original
research work. It has not been presented before in any previous application for a degree
except fully acknowledge within this text. Information sources were properly
Signatures:
My appreciation goes to God Almighty. Without him I wouldn’t have been able to complete
I express my gratitude to my parents, Mr and Mrs Osisanwo. You have been my rock, always
there to support and encourage me even at rough times. I want to specially appreciate my
mum Mrs Elizabeth Osisanwo for your unceasing prayers upon my life. I know you’ve
always wanted the best for me to the extent of sacrificing. You are the ideal mum anyone
could wish for. Mr, Kolawole Osisanwo, thank you for being the father figure in my life. And
thank you for making sure I get the best quality education.
To my Faculty supervisor, Dr. Raja Potluri, I want to appreciate the time and effort you
holder to supervise my project. You were kind to confer your knowledge to me, thank you
sir.
Finally, I want to thank my friends. To mention a few; Jennifer Orya, Dooyum Ashaver,
Morolake Oshodi and Simi Dalyop for your encouragement, prayers and support. You guys
consumers. The knowledge derived from relevant literature was used to draft out organized
questionnaires to be filled by respondents residing in Yola and Jimeta towns, Adamawa State,
Nigeria. A total of 270 questionnaires were distributed to respondents but only 222
questionnaires turned out valid. With the information gathered, it underwent analysis with the
help of SPSS 21.0 and Microsoft Excel software. On the SPSS package, correlation and
significance (2 tailed) were used as statistical tools. Recommendations are that marketers
should know and understand the importance of product packaging because of its benefits as
ABSTRACT................................................................................................................................................ 5
INTRODUCTION ....................................................................................................................................... 8
5.2 RECOMMENDATIONS.................................................................................................................. 25
Product packaging has become a form of publicity of that particular product. Packaging
of a product is defined as the wrapping material used on a product in order to contain,
identify, protect, display and promote (Entrepreneur). According to (Rizwan Ahmed) the
packaging color, wrapper, quality and other characteristics stimulates the consumer’s
behaviour.
Consumers purchase products to satisfy their needs. A consumer is one who buys
products and services for his/ her personal use and there are different reasons why individuals
spend their hard earned money to buy products and services. People acquire products because
of the desire to fulfil their basic needs e.g. thirst, hunger, shelter etc. It could also be as a
result of impulse buying. Impulse buying is simply an unplanned decision to buy (Business
Dictionary).
Consumer behaviour is simply the study of how individuals and search, select, use and
dispose of goods and services to satisfy their needs and wants.
There is huge competition in the business world, both locally and globally, and businesses
are competing with other businesses for consumers. This business world is changing also. As
trends change, the desires of the consumers are changing as well. Product packaging in
general is intended to protect the product but as at now, it is also intended to increase sales.
This is because it helps with promotion. Product packaging is used to attract potential
customers, in this way, companies have the opportunity to reduce promotional costs.
1.2. Problem Statement
With the growing numbers of businesses in Nigeria, marketers have to compete for
consumers. From personal experience and research it is shown that marketers ignore the
consumers’ behaviour?
ii. What is the relationship between size of product packaging and Nigerian
consumers’ behaviour?
iii. What is the relationship between labelling and Nigerian consumers’ behaviour?
iv. What is the relationship between shape of product packaging and Nigerian
consumers’ behaviour?
consumers’ behaviour?
1.4. Hypotheses
(a) The colour of packaged products is significantly related to Nigerian consumers’
behaviour
behaviour
behaviour
behaviour
behaviour
1.5. Purpose of Study
The purpose of this study is to examine the effect of product packaging on Nigerian
i. Students and marketers are likely to benefit from the proposed research
ii. This research would provide relevant knowledge to marketers and students on the
iii. Marketers and students would learn how to make packaging strategic plans
satisfy their needs but this research focuses on Adamawa residents from Yola and Jimeta
the process of this research. With a larger sample size, it could be possible to generalize for
all consumers resided in Adamawa State but a number of 222 individuals participated in this
research. Also, the use of mixed methodology (i.e structured questionnaires and focus
groups) could have been used but structured questionnaires were only used.
CHAPTER TWO
LITERATURE REVIEW
2.1. Product packaging
According to (Gaafar Mohamed Abdalkrim) packaging is the demonstration or process of
containing, securing and displaying the substance or content through the long chain of
creation, handling and transportation to their destinations in as great condition, as they were,
at the time of production .Packaging is a vital piece of the marking procedure as it assumes a
part in conveying the picture and personality of an organization. Because of the change in
purchasers' way of life the enthusiasm for package as a device of sales promotion and
stimulator of impulse buying is developing progressively. So packaging has an essential part
in advertising communications, particularly from the purpose of sales and could be treated as
an essential factor amongst the most vital factors affecting Consumer's decision. Thus the
part of package in marketing communications expands: it must draw in buyer's consideration
and transmit sufficient estimation of item to purchaser in the brief time frame appropriate at
the point of sales. Consequently there is a need to investigate packaging and its components
in more detail, keeping in mind the end goal to comprehend which of these components are
the most vital for customer's decision.
2.2. Colour
(White) Brands can make use of colour in their packaging and item marks to set certain states
of mind and draw the eye, as it can summon diverse feelings or send messages about the
brand. Blue, for instance, can be utilized to bring out sentiments of trust. Then again, brands
can utilize brilliant hues like yellow and orange to help the item emerge and demonstrate that
the organization and items are enjoyable and exciting.
Package designers need to value the benefits concerned with shape and size to the perception
of the consumers. When producing, manufacturers should keep in mind conveying different
feelings or expressions to the shape of the products. For example, square gives an impression
of stability while circle gives an impression of perfection. Another important point to note is
the size of products. Larger packaged products are usually associated to the higher class.
With all things being equal, large packaged products appear are more likely to be bought if
the consumer doesn’t read the information regarding the volume of the product. Height also
is considered as another important aspect that consumers use as a guide for determining the
volume of that product (Viktoria Alervall)
For purchasers showing routine response behaviour, the labels enable shoppers to rapidly find
the items they plan to buy. For shoppers who are buying for the first time, they help set up
brand personality and name acknowledgment. They give a product description and in
addition ingredients, information which is particularly imperative for shoppers who maintain
wellbeing reasons. The information imprinted on labels and packaging can impact the
purchase decision ultimately, convincing him buy an item or pass it by for another.
If a manufacturer wants the consumers to always remember his/her products, the use of font
styles, sizes and colours are elements that most likely would influence the memory of the
consumers (Viktoria Alervall)
2.6. Hypotheses
(a) The colour of packaged products is significantly related to Nigerian consumers’
behaviour
(b) The size of packaged products is significantly related to Nigerian consumers’
behaviour
(c) The shape on packaged products is significantly related to the Nigerian
consumers’ behaviour
(d) The labelling of packaged products is significantly related to Nigerian consumers’
behaviour
(e) The images on packaged products is significantly related to Nigerian consumers’
behaviour
2.7. Conceptual framework
Consumer behaviour
Product package colour
Product package size
Product package shape
Product package labelling
Product package imagery
FACILITATING VARIABLES
(a) What is the relationship between color of product packaging and Nigerian consumers’
behaviour?
(b) What is the relationship between size of product packaging and Nigerian consumers’
behaviour?
(c) What is the relationship between shape of product packaging and Nigerian
consumers’ behaviour?
(d) What is the relationship between labelling and Nigerian consumers’ behaviour?
(e) What is the relationship between product package imagery and Nigerian consumers’
behaviour?
the process of this research. With a larger sample size, it could be possible to generalize for
all consumers resided in Adamawa State but a number of 222 individuals participated in this
research. Also, the use of mixed methodology (i.e structured questionnaires and focus
groups) could have been used but structured questionnaires were only used.
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.0 PART A: DEMOGRAPHIC INFORMATION
Table1: Demographic profile of the respondents (In percentage)
(%)
24-29 44 19.8
30-35 27 12.2
36-41 14 6.3
Graduate 56 25.2
Marital Status Single 171 77.0
Married 46 20.7
Divorced 5 2.3
The table above shows the demographic information of respondents in a nutshell. Looking at
the gender of the respondents, there were a number of 105 males out of 222 respondents with
a percentage of 47.3% while females were a total of 117 out of the 222 respondents, with a
percentage of 52.7%. From the same table, it shows that majority of the respondents are from
the ages 18-23, with a percentage of 59.0%. From the ages 24-29, 44 respondents were
represented from a total of 222 respondents. There were 27 respondents that are between the
ages 30-35, with a percentage of 12.2%. From the ages 36-41, 14 respondents participated
and they accounted for 6.3%. Respondents that are 40 years and above were 6 in number,
with a percentage of 2.7%. The table above depicts that 2 of the respondents have not
completed secondary school, with a percentage of 0.9%. 7 respondents are have completed
secondary school only, accounting for 3.2%. Majority of the respondents are undergraduate
percentage of 25.2%. Also, the table shows the representation of respondents based on their
marital status. A number of 171 respondents are single and accounts for 77.0% of the total
number of respondents (222). 46 respondents out of 222 respondents are married with a
percentage of 20.7%. A number of 5 respondents are divorced, they account for 2.3% of the
population.
4.2 TESTING OF RESEARCH HYPOTHESES
H1 The color of packaged products is significantly related to Nigerian consumers’
behaviour.
According to the table above, the Pearson correlation is -0.39, which is close to 0. This means
there is a weak relationship between color of packaged products and Nigerian consumers’
behaviour. Again, -.039 is a negative correlation. It connotes the value increase in one
variable causes the decrease in value of the other variable. Also, the significance value (2
tailed) is .560 which is greater than 0.5. It indicates there is an insignificant correlation
between the color of packaged products and Nigerian consumers’ behaviour. This declares
that hypotheses one which states that the color of packaged products is significantly related to
behaviour
The table above, reveals the relationship between the size of packaged products and Nigerian
consumers’ behaviour is a mild one. The Pearson correlation result (-0.314) is also an inverse
relationship whereby the increase in one variable causes the decrease in the other variable.
The significance value equals .000 which directly indicates that the two variables (product
package size and consumer behaviour) are significantly related. This makes hypotheses two
valid.
behaviour
The results above show the Pearson correlation to be -.329. The negative sign automatically
makes it an inverse relationship. It can also be classified as a mild relationship between the
shape of packaged products and Nigerian consumers’ behaviour. The sig (2tailed) is .000,
making the relationship statistically significant between the shape of packaged products and
Nigerian consumers’ behaviour. The results above signifies that hypotheses three is valid.
Hypotheses three states that the shapes of packaged products is significantly related to
behaviour
also a weak relationship. This is because the value of -.198 is very far from the value 1.
Because it is a negative relationship, the value change of one variable causes the value
change of the other variable. The significance result reads .003, meaning the two variables
(product packaging labelling and consumer behaviour) significantly related. Hypotheses four
behaviour
The table above, shows the Pearson correlation to be -.149. First of all, it is an inverse
relationship. An increase in value of a variable would cause a decrease in value of the other
variable. Also, it shows there is a weak relationship between the two variables. The
significance figure (.027) is less than 0.5, making it a statistically significant correlation
between the images on packaged products and Nigerian consumers’ behaviour. It assures the
validity of hypotheses five which states that the images on packaged products is significantly
hypotheses and research questions were answered. In general Nigerian consumers give
importance to product packaging to some extent. In most cases, the packaging of a product
drives them to buy some certain products. From the results of the hypotheses testing, the
color of packaged products is the least important attributes compared to the other attributes
According to the hypotheses testing results, hypothesis one turned out to be invalid because
there is a weak relationship. This now states that the color of packaged products is not
significantly related to Nigerian consumers’ behaviour. This means that Nigerian consumers
pay less attention to the color of product packaging when purchasing products. Hypothesis
two is valid because a strong relationship exists between the size of packaged products and
Nigerian consumers’ behaviour as shown from the results of the correlation tool. This implies
that prime importance is given to the size of the product packaging during the time of
purchase by Nigerian consumers. Hypothesis three results shows that there is a weak
relationship but also shows significance in the behaviour of Nigerian consumers. Indicates
the shape of packaged products is paid attention to. Hypothesis four testing states that the
found that it is valid as there’s a weak relationship but a significance between the two
variables. Lastly, hypothesis five states that the images on packaged products is significantly
related to Nigerian consumers’ behaviour. From the generated results, it reveals that there is a
weak relationship between images on packaged products and Nigerian consumers’ behaviour
In conclusion, using the analysis and findings discovered in this research study, product
packaging is an aspect that must not be neglected by manufacturers and marketers. If
neglected it may cause the firm to lose potential customers.
5.2 RECOMMENDATIONS
The following points are my recommendation to manufacturers and marketers. They include;
i. Marketers and manufacturers should endeavour to carry out research on the product
packaging preferences of their target market. In other, to attract more consumers to
their products and consequently increase profit.
ii. Marketers should study the product packaging features of successful substitutes in the
market and use that to differentiate their products.
Gaafar Mohamed Abdalkrim, Ra'id Suleman AL-Hrezat. "The role of packaging in consumers'
perception of product quality at point of purchase." European journal of business and
management (2013): 70.
Logbaby. Adamawa State, Nigeria (Overview, history and summary information). n.d. 23 February
2017.
Rizwan Ahmed, Vishnu Parmar, Muhammad Amin. "Impact of Product Packaging on Consumer
Buying Behaviour." European Journal of Scientific Research (2014): 145-157.
Viktoria Alervall, Juan Sdiq Saied. "Perspectives on elements of packaging design." (2013): 26.