SLB PN: 100826426 AB 1/57

ProPanel MP2100
______________________________________________________________________________________________
Maintenance Manual

Azonix Business Center

8601 Jameel Road Suite 100, Houston, TX 77040
Tel. 866-929-6649

19-101814 Rev1
July 2010
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Purpose/Goal Of Training

̈To become Technically Trained on

the MP2100
̈Technically Certified by Azonix to
maintain the MP2100

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Training Chapters

̈ General System Overview

̈ Diagnostics / Troubleshooting
̈ Flowchart Troubleshooting / Diagrams
̈ Remove and Replace

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SLB PN: 100826426 AB 4/57

Introduction to MP2100

PRO Panel MP2100 Systems are totally integrated, PC

compatible operator interface panels designed to provide a full
color, active matrix, TFT flat screen display and a powerful PC
compatible CPU in a compact, environmentally sealed, rugged
enclosure. These systems are designed to perform in diverse
industrial environments. The systems are fully enclosed and do
not require external fans for ventilation. However, for high-
temperature operation in direct sunlight, an air manifold could
be attached at the base of the heatsink fins. Since there is no
exchange with outside air, the systems provide dust-free
operation.

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General Overview
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General Overview- System Description

DO NOT OPEN WHEN ENERGIZED STATIC

HAZARD. CLEAN PLASTIC PARTS ONLY WIT A
DAMP CLOTH.

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SLB PN: 100826426 AB 7/57

General Overview - System

SIRA Products Markings

http://www.siracertification.com

http://www.siracertification.com/resources.aspx?page=129

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General Overview -Model Specifications

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General System

̈ Designed for use in severe industrial environments

̈ External fans are not required for ventilation (inside
environment remains dust-free)
̈ Uses standard HDD or Solid State HDD
̈ Powered from a universal AC (100 – 240V) source; total
power 60 watts
̈ Capacitance Touch screen
̈ 15” Transflective LCD (1024X768) Sunlight Viewable
̈ Ethernet, Wireless Ethernet, Fiber, Serial
̈ Operating system is Windows 2K or XP
̈ Under 45 lbs.

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System External Overview (Front)

Tempered Impact Resistant glass

15” Transflective
Sunlight
Viewable Screen

Sealed Membrane Keypad

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Exterior Components

̈ Enclosure
• NEMA 4/IP65 tested for operation in outdoor and is
resistant to EMI/RFI – harsh locations.
̈ Front Panel
• Gasketed and completely sealed when it is tightened
down. The enclosure is then impervious to hose-downs.
̈ High Impact, Anti-Glare Window
• LCD Display is protected by a High Impact, Anti-Glare
Window. Thus, reduces glare for ease of use.
̈ Membrane Keypad
• Reprogrammable Membrane Keypad and cursor control
keys.

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System External Overview (Side)

Enclosure

Heat Sink with mounting Holes

Brightness Keys and

Keypad

Gland Input
Hood

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System External I/O

Cable Entries
Main Power cable
entry

System Horn
(Optional)

Heater Power cable

entry
Standard I/O Plate Maintenance I/O Panel (Optional)

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Power Wiring Standard

PIN 1 = LINE

PIN 2 =
NEUTRAL

PIN 3 =
GROUND

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System Internal I/O

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SERVICE I/O PANEL

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Service Position

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Inspect Door Gasket

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Front Panel Internal Components

Gasket

Backlight Inverter

Keyboard
encoder board

Touch
controller

LCD with Heater

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Main Enclosure Components

Enclosure fan
Hard drive

Power Supply
(Under Daughter
Board)

Motherboard

Network
card

Floppy
drive/PCMCIA I/O Service port/ top Daughter Board
slots/Serial view
conn

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DTC Spray Location

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Heater Control Theory

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DIAGNOSTICS AND
TROUBLESHOOTING

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Ethernet Diagnostics
̈ Ethernet Tests

Materials needed: network hub and standard network cable

Test is performed in DOS mode. Ping from one computer to

another.

Before you start, record the current network software settings

ö From DOS prompt type “c:\ipconfig” - this is used to find local IP

address
ö To ping type: c:\ping <ip address>
ö Continuous ping < - t> (Ctrl-Break to exit)
ö Internal Ping (ping 127.0.0.1)

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Software Diagnostics
̈ CheckIt - Portable DOS based computer
diagnostic program
̈ Starting CheckIt 3.0 and 4.0 if ran from flash
drive.

ö Load from internal floppy drive floppy drive

„ Once in the directory above type “systest” to start CheckIt

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Software Diagnostics

̈ System Board Test

Checks the primary internal components of your

computer, including the central processor, realtime clock,
DMA controller, and interrupt controller

Test can be found in the System menu

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Software Diagnostics

Screenshot of successful system board test

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Diagnostics

̈ Memory Test
Test the base, upper memory blocks (UMBs), expanded,
extented and video memory installed

CheckIt 4 will test memory currently occupied by itself,

DOS, device drivers, and Terminate and Stay Resident
programs (TSRs)

Test can be found in the System menu

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Software Diagnostics

̈ Memory Test Setup Screen

This screen allows you to set the memory range, type of
test to run (quick or comprehensive), and the number of
iterations

To change these settings, move the highlight (using the

tab or arrow) to the checkboxes of the tests you wish to
change

To select or deselect an area press the space bar

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Software Diagnostics

Screenshot of successful Memory test

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Software Diagnostics
̈ Memory Testing Tip

Repetition is the best way to find subtle or intermittent

problems
ö Set itineration's to (0) for continuous

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Software Diagnostics

̈ Flash Disk / Hard Drive Test

Can be found in the Disk Menu

Flash Disk Test is non-destructive

Using CheckIt regularly is a way to discover problems

before they become catastrophic

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Software Diagnostics

Screenshot of Failed Flash / Hard Drive test

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Software Diagnostics
̈ Serial Port Test
Begin by selecting the serial port test, all ports that are
installed on your Thin Client will be pre-selected for
testing, by default

To deselect a port, tab to it and press spacebar

Attached device are “Nothing” or “Loopback Plug”

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Software Diagnostics
̈ Running Serial Port Test

Look for the testing and journal lines of the progress

display showing what baud rate is being tested and a
“Sent/Received” data bar at the bottom of the screen

If working properly, data scrolling from the Sent side of

the data bar will scroll to the received side unchanged

Two failures, one for modem and the other baud rate are
normal if loop back wiring to these pins are not
connected

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Software Diagnostics

Screenshot of Serial Port test

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Software Diagnostics
̈ Serial Port Test Troubleshooting

First, make sure that you don’t have two serial ports
configured with the same hardware interrupt

Also make sure that you don’t have any network cards or
other cards configured for the COM1: or COM2:
interrupts (Usually IRQ 4 and 3, respectively)

If you are using a loop-back plug, make sure that it is

inserted properly into the correct port

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Software Diagnostics
̈ Keyboard/Keypad Tests

Start by selecting Keyboard Test from Peripherals menu

of the main menu

Interactive test, requires input from you

Press any single key three times to interrupt the

keyboard test

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Software Diagnostics

Screenshot of Keypad test

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Diagnostics BIOS

̈ Remember to verify all BIOS settings when

troubleshooting.

̈ BIOS Settings

Accessing the System BIOS: at boot press “del” key

To Save setting, from Main Menu hit F10 and apply

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LAB 1
Via CheckIt perform RAM, Flash, DSP
board, Keypad, RS232 and BIOS test
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Diagnostics
̈ Common POST Visual Error Messages
CMOS battery failed The CMOS battery is no longer functional.

FLASH/HARD DISK Cannot find or initialize the hard drive controller or the drive.
INSTALL FAILURE Make sure the controller is installed correctly. If no hard drives
are installed, be sure the Hard Drive selection in Setup is set to
NONE.

Keyboard error or no Cannot initialize the keyboard. Make sure the keyboard is
Keyboard present attached correctly and no keys are pressed during POST. To
purposely configure the system without a keyboard, set the error
halt condition in Setup to HALT ON ALL, BUT KEYBOARD. The
BIOS then ignores the missing keyboard during POST.
Memory test fail If POST detects an error during memory testing, additional
information appears giving specifics about the type and location
of the memory error.

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Remove and Replace

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Remove and Replace

̈ DAUGHTER BOARD / POWER SUPPLY

̈ FLOPPY /SERIAL/ PCMCIA
̈ SBC (MOTHERBOARD)
̈ HARD DRIVE
̈ I/O PLATE
̈ KEYBOARD ENCODER BOARD
̈ TOUCH SCREEN CONTROLLER/BACKLIGHT INVERTER
̈ LCD ASSEMBLY

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Remove and replace-OPEN UNIT

Figure 1 Figure 2

1. Remove the plastic bezel by loosening 4 screws on the side of figure 1.

2. Remove 10 screws around the top portion of the unit as shown in figure 2.

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Remove and Replace

̈ Removal Daughter Board/ Power supply

1. Remove 5 screws from Daughter board.

2. Remove all cables plugged into board and unscrew all
numbered terminal connections with a small flat head
screwdriver.
3. Once daughter board is removed, remove bracket that
holds the power supply down 4 spring loaded screws.
4. Then unscrew terminator connectors at the far end of the
power supply.

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Remove and Replace

̈ Removal Floppy/ Serial/ PCMCIA Assy
1. Remove screws pointed out on the
picture.
2. Remove ribbon cable from floppy to
motherboard.
3. For PCMCIA/Serial assy, unscrew 4
spring loaded screws, then remove
power cable and lift up from
motherboard.

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Remove and Replace

̈ SBC (Single Board Computer) Motherboard.
1. Remove all cables.
Hdd Cable, power
cable etc.
2. Remove PCI
Extender board by
unscrewing 2 spring
loaded screws and
then remove from
SBC.
3. Remove 6 phillips
head screws and 2
standoffs to remove
the SBC.

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Remove and Replace

̈ HARD DRIVE
1. Remove 4 screws as shown in
figure.
2. Remove cable from Motherboard to
hard drive.
3. Remove power cable from Hard
drive heater.

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Remove and Replace

̈ I/O Plate
Remove 10 set screws on I/O plate
and remove.

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Remove and Replace

5.
5.

4. 2.
3.
1.

1. Remove Keypad from Keyboard encoder Board.

2. Remove Touch controller cable.
3. Remove fan power cable and all fans.
4. Remove Touch controller by unscrewing wires from board.
5. Remove 7 screws to remove the Board. The top right screw has a standoff that is attached to the LCD
frame.

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Remove and Replace

̈ Touch Screen Controller/ Backlight Inverter
4

2
1. Unscrew 4 wires from the
terminator on the keyboard
encoder board.
2. Remove 2 screws for Touch
controller cable.
3. Remove 2 mounting screws for
Touch controller. Remove cable
connector from the back of the
touch controller that goes to the
touch screen. 3
4. Remove 2 screws to release the
backlight inverter from the
mounting bracket.
5. Remove 4 inverter connectors
coming from the LCD.

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Remove and Replace

̈ LCD Assembly

1. Once the Touch controller and the Backlight inverter are removed, remove 8
screws and remove the LCD panel.
2. Once the panel is removed, remove 4 screws holding the LCD in place.

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Remove and Replace

̈ RTV All connectors

Make sure that when you replace any part

that wherever you remove RTV you replace
with RTV.

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Parts List – MP2100

MP2100 SPARE PARTS LIST

20-202184 CABLE ASSY, MAIN HARNESS

20-202182 CABLE, LVDS
20-202354 ASSY INVERTER
20-500339 ASSY, KEYBOARD ENCODER
60-100424 TOUCH SCREEN 15”
20-201806 ASSY ENCLOSURE FAN
20-201840 ASSY SBC
20-500337 ASSY, PCB, I/O SERVICE
20-500345 ASSY DAUGHTER BOARD PCB, I/O
60-100553 NETWORK INTERFACE CARD
Fill in Fill in
Fill in Fill in
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Fill in Fill in

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Technical help request

RMA request
Online Parts order form
Partner login (if
applicable)
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Craig Yelenick
[email protected]

AZONIX BUSINESS
CENTER
8601 Jameel rd ste 100
Houston tx, 77040