INNcontrol 3 Product Guide

INNcontrol™ 3 Product Guide

Table of Contents

Table of Contents .............................................................. Page 1

Overview and General Concept ........................................ Page 2

Application ......................................................................... Page 2

Operation ........................................................................... Page 3

Features ............................................................................. Page 3

Quick Start Guide .............................................................. Page 3

Login .................................................................................. Page 4

Layout and Navigation ....................................................... Page 5

Menu Buttons and Bars ..................................................... Page 6

Energy View options .......................................................... Page 7

Room Trend Options ......................................................... Page 8

Notification Pane ............................................................... Page 10

Creating a Report .............................................................. Page 11

Navigating the 3D Monitor ................................................. Page 12

Navigating the Quick View Screen .................................... Page 14

Navigating Room Status View ........................................... Page 16

Navigate to Summary View ............................................... Page 19

Engineering and Maintenance Department Features ....... Page 21

Reports .............................................................................. Page 30

Guestroom Screens ........................................................... Page 36

Room Control..................................................................... Page 40

Alarms and Notifications .................................................... Page 45

Glossary............................................................................. Page 47

Document Revision History ............................................... Page 50

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INNcontrol 3 Product Guide

Overview and
General Concepts

INNcontrol™ 3 (IC3) is a powerful client-server application that provides a

robust communications solution for properties with Honeywell’s INNCOM
Wireless Energy Management System. It delivers innovative room monitoring
and control capabilities and provides efficient information presentation to staff
and management.
Every INNCOM installation can have the option of having a three-dimensional
rendering of the property as part of the real time display of information. The
display rotates and can be manipulated to show any side of the building as well
as individual floors.
The IC3 software communicates with INNCOM in-room intelligent devices such
as the e4 Smart Digital Thermostat and a variety of light switches, controllers
and communication devices.
It can also communicate with other hotel server-based systems, such as
Property Management Systems, Building Automation Systems, Central
Electronic Locking Systems and many others.

Figure 1. IC3 with 3D screen

Application
IC3 is used for real-time control of energy usage in rooms and to gather and
manage information from intelligent INNCOM devices and sensors. The data is
automatically processed to generate historical trends, reports and information
for use by housekeeping, engineering, security and other hotel staff. IC3 also
provides the gateway and backbone for Central Electronic Locking Systems. It
uses a seamless interface between the room lock and the central server giving
the hotel real-time, bidirectional access to the lock.
The network (backbone) required to communicate with in-room devices can be
INNCOM’s twisted-pair CINET, standard CAT-5 Ethernet cabling, DSL or LRE.

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Operation
IC3 server and workstation applications can run on a PC under Windows XP,
Windows 7, Windows 2000 Server or 2003 Server. It can support multiple PC
terminals within the property, and extends over the internet to external users
through a TCP/IP network.
The workstation software installed on the PC will provide central control
functionality and data retrieval via a user-friendly, graphical user interface. The
software is designed to deliver comprehensive functionality and can serve as a
powerful tool to improve operations efficiency as well as guest service
response levels.
The user interface has been designed to communicate critical information
quickly using graphics and different color schemes to communicate the
different system states.

Features
• Real-time room status information
• Room and property energy trend data
• Alarm reports for malfunctioning equipment
• Instant control of temperature setback parameters and other system settings
• Online diagnostic/preventive maintenance
• Interface with most PMS, BMS and other hotel systems
• Automatic load shedding & peak demand algorithms
• Higher security for guests
• Remote access ready

Quick Start Guide

This section provides quick reference information on the basic features and controls available in
INNcontrol™3.

Start and Login

Double-Click the
INNcontrol™ 3 (IC3)
shortcut icon

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Login

1. Click Login

2. Enter User Name and

Password*

3. Click OK

*Username and Password are provided by the installation or training team.

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Layout and Navigation

Menu Bar

View Room Pane

Notification Pane

Menu Buttons

Navigation Pane

View Area

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Menu Buttons and Menu Bar

1. Click the
Menu Buttons
2. To access
Menu Bar options

Menu Buttons and Menu Bar Details

Login/out Copy or Print View Area

Open Report Generator

=

= Menu bar options depend on current view selected

3DM and Quick View Options:

Available views 3DM and Quick View Status

Current view is highlighted in Yellow Options

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Energy View Options

Energy View Graph Options

(ETM = Summary of cooling, heating and fan
combined)

Function in development
Room View Options:
Schedule temp. in
common areas

Current room status Historical trend of room status

summary and HVAC

= Menu bar options depend on current view selected

3DM Control Options:

Stop/Start Adjust building

Rotation position

Scroll Up and Down through

floors Temporarily clear live
feed data
Overview Control Options:

Adjust date of Overview trend graphs

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Room Trend Control Options

Move backwards or forwards in trend

Adjust trend date

Temporarily increase frequency of room information

reporting to trend

Select Trend Group (Guest

Adjust trend zoom level from 1 week
Requests, HVAC or Humidity)
to 1 hour

Function in development
Define Holidays for use with Scheduler

View INNcontrol™ 3 Version

Select Select temp. Select white or black

Language display in background for trends and
°F or °C graphs

Software Administrator level command

utility
=

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View Room and Navigation Pane

To access current
Room Status and
Historical
Trend data:

Type the room number

in the View Room field You may also navigate to
and click the Go Button
room information by
double-clicking on a room
from the
Navigation Pane

Rental, Occupancy and Communication status indicators

Red Hotel Icon = Room is

Rented Red Room Name = Room is
Physically Occupied

Grey Hotel Icon = Room is

Un-Rented White Room Name = Room
is Physically Unoccupied

Yellow Icon =
Room is not communicating

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Change Room List in Navigation Pane

The Navigation Tree room list will change to display any group you have selected (e.g. Front Desk
Alarms)

Right-Click anywhere in the Select Visual Structure then

Navigation Pane to open the Campus to return to the list of
Navigation Menu rooms by floor

Notification Pane

Notifications, including HVAC Alarms and Service Calls,

are shown in the Notification Pane

Click on the Notification Group to view the list in

the Navigation Pane

The Notification Group will also be highlighted

on the 3D Monitor

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Creating a Report

1. Select the Home Menu Bar

2. Click the Report button to

open the Report Generator

3. Select a Report
Group

4. Click the Run button

Report text file opens

Save or Print a Report

Click the File menu

Click Save or Print

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Navigate to the 3D Monitor

1. Select the View Menu Bar

2. Click the 3DM button to open 3D Monitor View

Title and Color Legend of current status

Color indicates active status in room and is updated in

real-time

Change the 3DM Status View

Click a Status Group folder from the menu bar

Additional Status Options Open in the menu bar

Click a new Status to display in the 3D

Monitor

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Heads-Up-Display (HUD) – Room Details Displayed in 3DM

Click on a Room in the 3D Model to View

Additional Details
in the Heads-Up-Display (HUD)

Control and Customize the 3DM View

Customize the 3DM Click and drag the Rotation Bar to

View using the manually position the building
Control Menu Bar Pause rotation, scroll up and down
the floors and clear live feed from
Click the Control Menu here as well
Button

to Access the 3DM

Control Menu Bar

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Navigate the Quick View Screen

1. Select the View Menu Bar

2. Click the Quick button to open Quick View Screen

Row title Title and Color Legend of current status

Color indicates current status in room and is

updated in real-time

Room number and status-specific info

Additional room details e.g.

Rental/Occupancy status and
Guest Requests

Change Quick View Status

Click a Status Group folder from the menu bar

Additional Status Options Open in the menu bar

Click a new Status to display on the

Quick View screen

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View Individual Floor Quick View Screens

Left-click on a floor from the Campus View in the Navigation

Pane and this will automatically load the individual floor in the
Quick View window

Left-click on the top branch of the Campus View navigation

tree to load the full hotel back into the Quick View screen.
This top branch is typically the hotel name.

Each time you open IC3, your default quick view will open.
This default quick view typically contains all guestrooms.

Summary or Notification Group Quick View Screens

You can create custom (ad hoc) Quick View screens from groups in your navigation pane. Custom
groups in the navigation pane are created by selecting rooms from the summary screen or notification
pane. Each time you click on a group of rooms from the Notification pane or Summary view, this group
will appear in the Navigation pane. Right-click on Navigation branch that contains your desired custom
quick view rooms. Select “QuickView” from this right-click menu, then “Create Ad-hoc” to load this group
into its own quick view screen. See example below.

1. Left-click a group from the

Notification pane or Summary view

2. Right-click on the navigation branch title,

select “QuickView” then “Create Ad-Hoc”

3. A custom Quick View screen with your

selected room group opens

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Navigate Room Status View

Option 1: Click these buttons sequentially

Option 2: Type the room number in View Room box

and click Go button
Option 3. Double-cli

Option 3: Double-Click on the room from the

Navigation tree

Room Status Layout

Room Number and Guest Name (if available)

Additional color shading

Status is Active when Current HVAC
indicates control is
box is filled in and data
possible for these items
Inactive when empty

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Room Status Controls

Click an area with extra color shading to

open the control for that item

Controls are restricted based on user

account

Make adjustments and click Set

Navigate to Room Trend View

Option 1: Click these buttons sequentially

Option 2: Type the room number in View Room box

and click Go button.
Option 3. Double-cli

Then, click the button from the Menu Bar.

Option 3: Double-Click on the room from the

Navigation tree

Then, click the button from the Menu Bar.

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Room Trend Layout

Room ID Adjustable Time Scale Legend

Yellow Shaded Area is Yellow Line is Date

Control Band Set Point

Measured Temperature Line

Color indicates HVAC activity
White: No Activity, Blue: Cooling, Red:
Temperature
Heating, Green: Fan Only
Scale

Additional status items

H/C: Heat/Cool Demand
Fan: Fan Demand
A color will graph on status line when
PIR: Motion Sensor Activity
status is active

Room Trend Controls

To control your Trend View, click the button from the Main Menu Buttons to open the
Trend Control Menu Bar.

Move through Change Trend Adjust Zoom Level

Trend History Group of Trend

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Navigate to Summary View

Click the menu button then click the button from the Menu Bar

Summary View Layout Controls

Status Label Current number of

rooms in status

All values update in real-time to represent

the most recent status summary

Click on a value to display the room list in the Navigation Pane

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Navigate to Energy View

Click the menu button then click the button from the menu bar

Energy View Layout

INNCOM thermostats are designed to operate in ETM (Reference Mode) for 2% of their runtime by
default. A random selection of thermostats will be in ETM mode throughout the month. Thermostats in
ETM mode behave like a mechanical thermostat with NO ENERGY MANAGEMENT.
The runtime of heat, cool and fan used by the ETM reference sample is compared to a sample of
thermostats operating with energy management (EMS). This comparison is displayed on the Energy
View. The past year of data is displayed.

Runtime scale 0% to 100% Month

Grey Bar displays runtime of ETM reference

thermostats
(No energy management)

Yellow Bar displays runtime of EMS

thermostats
(Using energy management)

Difference in Percentage Runtime between the

two groups

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Engineering and Maintenance Department Features

This section describes the features commonly used by the engineering or maintenance department.
Engineering specific overview screens along with guestroom status, control and trend are referenced
here. Engineering alarms and notifications are also discussed.

3DM and Quick View Screens

The 3D Monitor and Quick View screens display a real-time overview of your chosen status group. Each
view has a series of shapes that represent thermostats/room controllers. The 3D Monitor displays these
shapes in a three-dimensional orientation. The Quick View screen displays thermostats/room controllers
as squares in a grid format. Each view applies a color coding to these shapes to indicate the current
status of the guestroom. The title and color legend are displayed at the top of the main view window.
Additional guestroom information is also available within each view. Refer to Section 1 to learn the basics
of the 3DM and Quick View screens.
NOTE: INNcontrol™3 is customized based on your property design and some options may not be
active in your application.

To select the 3DM or Quick View: Click then or

3DM and Quick view share the same set of status items for view. These status items
are grouped the following folders:

Guest: Status a guest may select in the room

Staff: Status important to most hotel staff members
HVAC: Status of heating, ventilation and
air conditioning
Misc.: Additional status items

Status Groups Relevant to Engineering Listed by Folder

Displays current ecoMode status of the

=

Displays current hibernation mode status

= Displays current physical occupancy status

Displays a combination of Displays current rental status

rental and occupancy

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Equipment Type:
Configuration of
= HVAC Control

Measured
Room Temp.
Trouble: Equipment and
Comfort Alarms
Set Temp.
Floor Heat: Active/Inactive
AC-Mode: Auto, Fixed Fan, Off

AC: Heating, Cooling, Fan, Auto,

HVAC Operation: and Off status
Heating, Cooling, and Fan
activity with demand gradient

EMS-Lite:
View EMS-Lite
status of rooms
continued

ETM: current ETM Equipment Check:

status in rooms Verifies HVAC type in the
room matches the design

Humidity:
2nd Stage Heat:
View % relative humidity
View 2nd stage heat activity

Dehumidification: View
De-icing:
dehumidification status of rooms
View de-icing status of rooms

Peak Demand
View the current peak demand
=
Rebot: Check for presence of rebot
Door:
(remote temp. sensor)
Current
entry door
position Window: Current balcony or window position

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Overview
The Overview screen provides a graphical summary of the entire system during a 24 hour period. Some
overview graphs display historical trend for the selected 24 hour period. These trend graphs include
Rental and Occupancy Status, HVAC demand, Relative Humidity, Room Communication, ecoMode and
Peak Demand. Additional graphs represent a real-time overview of the system. These real-time graphs
include HVAC indicators and alarm conditions. Click the Control menu button to access the control menu
bar for the overview screen. Scroll or select alternative dates to view in the overview screen. The date in
the center top of the screen will revert back to today’s date when real-time graphs update, but the
historical trend will remain on the selected date.
NOTE: IC3 is customized based on your property design and some options may not be active in
your application.

To select the Overview screen: Click then

Description of Engineering Trend Graphs in the Overview Screen

Rental and Occupancy Graph

100%
RED Line:
Percentage of all devices
that are rented

VIOLET Line:
Percentage of all devices
0% that are occupied
Noon
00:00

24:00

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HVAC Activity Graph

Light Blue Line:
100% Percentage of
thermostats operating

Dark Blue Line:

Percentage of
thermostats cooling

0%
Red Line:
Noon
00:00

24:00
Percentage of
thermostats heating

ecoMODE and Room Communication Graphics

100% Percentage of
thermostats in ecoMode

0%
100%

Percentage of devices
communicating
0%
Noon
00:00

24:00

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Relative Guestroom Humidity and Peak-Demand Graphs

100% Average percentage of

relative guestroom humidity

0% Percentage of devices in
100% peak demand mode

Peak demand color codes:

0%

Noon
00:00

24:00
Description of Real-time Engineering Graphs in the Overview Screen

HVAC Comfort and Equipment Alarm Status Graphs (Currently in Development)

Will display the current number of

HVAC Alarms by duration of alarm from
0 minutes up to 8+ hours

Provides general overview of how long

HVAC alarms are lasting

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HVAC Indicator Pie Charts

Percentage of
Percentage of thermostats with
thermostats with Cool Heat currently
currently available available

Percentage of Percentage of
thermostats with thermostats with Electric
Marginal Recovery Heat currently available

Percentage of Percentage of
thermostats with thermostats with active
active Comfort Alarms Equipment Alarms

Percentage of Percentage of
thermostats with room thermostats with room
temp below the band temp above the band

Percentage of Percentage of
thermostats currently thermostats currently
Using 2nd Stage Heat configured with a Valid
Aquastat

Percentage of
thermostats currently
configured to Force 2nd

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Summary
The Summary screen provides a real-time numeric overview of the current system status. Status items
monitored by INNCOM are displayed along with the current number of devices that qualify for that status.
Network communication, HVAC, Rental and Occupancy status are included in the summary screen.
Guest preferences like ecoMode and EMS-Lite mode are also displayed along with entry door and
balcony (window) activity. You may view an interactive list of the rooms in any status group by clicking on
the number of rooms to the right of the status. Refer to Section 1 to learn the basics of the Summary
screen. NOTE: IC3 is customized based on your property design and some options may not be
active in your application.

To select the Summary screen: Click then

Description of Summary Screen Items Relevant to Engineering
NOTE: Each room gateway device (i.e. thermostat, tabletop controller, etc.) that is communicating to the
INNCOM server counts as 1 ‘room’. For example, if a suite has 2 thermostats and each thermostat
communicates to the INNCOM server independently, then each suite thermostat is counted as 1 unique ‘room’.

Summary of current Rental Status

Summary of Rental and Occupancy Status

Combined

Summary of Communicating Rooms

Engineered = Rooms in system design
Ad-Hoc = Rooms not in system design

Summary of Lost (Non-Communicating) Rooms

Rooms currently in
Rooms currently Heating
EMS Lite mode
and Cooling

Rooms currently in
Rooms currently in
Smoke Alarm
Comfort or Equipment
Alarms
Rooms currently in
Rooms currently in Peak Demand ETM Mode

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Entry doors CELS: Doors currently Ajar

currently open

Doors currently CELS: Low Lock Battery

considered to be Open
Too Long Current Window/Balcony
doors open
Rooms currently with
Privacy/DND active Current rooms with
HVAC, lighting and
Rooms currently set to drape Automation
ecoMode
Rooms currently set to
ADA Hearing Impaired
Energy
The Energy screen displays a yearlong comparison of thermostat runtime between thermostats in ETM
mode and thermostats in standard energy management mode. There are 4 energy graphs available in
the energy view. You may view a graph displaying the runtime for a summary of fan, heat and cool calls
combined or you may view the runtime comparison for each call independently. These graphs may be
easily copied or printed using the Home menu bar. You also have the option to change the background
color of the graph from black to white via the Settings menu bar. Adjusting the background color may
ease the ink consumption of your printed document. Refer to Section 1 to learn the basics of
Energy view.

To select the Energy View screen: Click then

The first graph displayed when you select the Energy view is the “ETM” graph displaying a runtime
comparison of heating, cooling and fan. The View menu bar will indicate the current graph you have
selected along with the other graph options.

Yellow “ETM” indicates

Yellow “Energy” you are looking at the
indicates you are Click the desired icons
runtime comparison for
looking at Energy view to view the runtime for
heating, cooling and
Cooling, Heating or
fan combined
Fan independently

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Energy View Layout

Runtime scale 0% to 100% Month

Grey Bar displays runtime of ETM reference

thermostats
(No energy management)

Colored tinted bar displays runtime of

EMS thermostats
(Using energy management)

Difference in Percentage Runtime between the

two groups

To SAVE your energy graph electronically:

While viewing your desired energy view graph, select the menu button, then from
the menu bar. This will copy the visible energy graph to your computer’s clipboard. Open a word
processing or image application and paste your copied image into that application. Save the file in your
desired format.

To PRINT your energy graph:

While viewing your desired energy view graph, select the menu button, then from
the menu bar. This will open a Print window listing your available printers. Select the desired printer from
the drop down menu and click the OK button.

To CHANGE BACKGROUND COLOR:

Select the menu button, then from the menu bar. This will change the
background color for the overview and room trend graphs as well.

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Reports
The report window is used to generate a real-time report of status items monitored by the INNCOM
system. This section will focus on the reports that are most frequently used by engineering and
maintenance department staff. The locations of these reports in the Report Generator are highlighted
below. Details of each report are described in the tables below. Refer to Section 1 to learn the basics of
the Report screen. NOTE: IC3 is customized based on your property design and some options may not be active in
your application.

Opening the Report Generator: Click menu button, then from the menu bar

Sample Report

Report result list

Date, time and
Result summary report title

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NOTE: Reports results are listed by Room ID. This is the numeric address programmed into the room
controller/thermostat. Typically this room ID is the same as the room number. All controllers/
thermostats that are independently communicating on the network must have a unique Room ID.
Rooms with multiple controllers must have a unique room ID assigned to each controller. For example,
Suite 1201 has three online thermostats. The living room was given room ID 1201, bedroom “A” was
given room ID 11201 and bedroom “B” was given room ID 21201. In this example, Suite 1201
Bedroom “A” and Bedroom “B” will appear on the reports as Room 11201 and 21201 respectively.
Guest Indicators:

Report Function

DND Rooms Save time by viewing the DND status of rooms before making a trip to the room.

ecoMode Rooms View the rooms where an expanded ecoMode band is applied during Rented/Unoccpied mode.

Staff Indicators:
Report Function

View rooms set to ADA/Hearing Impaired mode. A designated light will flash when the doorbell
ADA Rooms
button is pressed in rooms with ADA mode active.

View rooms where welcome scene and HVAC automation has been disabled. The HVAC will not
Automation Disabled automatically setback when Rented/Unocupied. The thermostat will not disable cooling with
window/balcony door open. Any automatic control of lighting or drapes will also be suspended.

View rooms set to EMS Lite. HVAC energy management is disabled and a wider selectable
EMS Lite Mode
range is available for guest selection (default EMS Lite selectable range is 60°F to 90°F).

Guestroom Status:
Report Function
View all rooms that are in Rented mode. If a PMS interface is active, this status will be set
Rented Rooms
automatically. If no PMS interface is active, thermostats will default to the Rented mode.
View all rooms that are in Unrented mode. If a PMS interface is active, this status will be set
Unrented Rooms automatically. If no PMS interface is active, thermostats will default to the Rented mode and
they may be manually set to Unrented mode via the INNcontrol Room Status screen.
View all rooms that are in Occupied mode. Occupancy is typically determined by a
combination of an entry door switch followed by a motion sensor timeout. Any motion or
Occupied Rooms
interaction with the INNCOM devices will also set the room to Occupied mode. See glossary
for additional information.
View all rooms that are in Unoccupied mode. Occupancy is typically determined by a
combination of an entry door switch followed by a motion sensor timeout. If no motion is
Unoccupied Rooms
detected during the timeout, the room will become Unoccupied. See glossary for additional
information.

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View rooms that are both Rented and Occupied. These rooms maintain the tightest control band
Rented and Occupied around the guest set point. Default control band in this mode is +/- 1°F around the guest set point.
Rooms This is called the Standard Delta. Refer to your property’s functionality document for your specific
value.
View rooms that are both Rented and Unoccupied. The temperature is allowed to float a moderate
Rented and Unoccupied
number of degrees away from the guest set point. Default control band in this mode is +/- 4°F
Rooms
around the guest set point. Refer to your property’s functionality document for your specific value.
View rooms that are both Unrented and Occupied. Temperature control in this mode is
dependent upon thermostat usage.

If the thermostat has not been used by a staff member after the guest checked-out, then the
thermostat will maintain the Unrented and Unoccupied band while Unrented and Occupied. The
thermostat display will read “OFF”.

If the thermostat is used by a staff member after the guest has checked-out, the thermostat will
maintain the standard delta (as in Rented and Occupied Rooms), but it will execute a hidden “Staff
Clipping” temperature restriction. The default values for Staff Clipping are 68°F - 75°F where the
Unrented and Occupied
Rooms room will not actively cool below 68°F and will not actively heat above 75°F when Unrented and
Occupied.

When the staff person exits, the room will revert to the Unrented and Unoccupied bands described in
the row below.

If you enter into an Unrented/Unoccupied room where a previous staff member has used the
thermostat, the thermostat will remember the previous staff set point and it will work to satisfy the
room temperature to this value within the staff clipping limits. If you enter into an
Unented/Unoccupied room where the thermostat has not been used after the guest check-out, then
the thermostat will maintain the Unrented/Unoccupied limits.
View rooms that are both Unrented and Unoccupied. The thermostat will allow the temperature to
float within the Upper and Lower Unrented/Unoccupied limits. The default value of this range is 62°F
Unrented and
to 78°F. The thermostat will not actively heat unless the room temperature falls below 62°F and it
Unoccupied Rooms
will not actively cool unless the room temperature rises above 78°F. Refer to your property’s
functionality document for your specific values.

Network Status:
Report Function
View communication status of all engineered rooms and any ad-hoc communicating rooms. If
the engineered room is online, it will read “OK” across from the room number. Communicating
DEVICES in each communicating engineered room will also appear on this report. Devices are
Communication Report listed by device address (e.g. “Dev 14”). The date and time of the last message received from
each device is displayed across from the listed device (e.g. “Net: 2012/3/13 09:26:56”).

If the engineered room is not communicating it will read “Disconnected” across from the room
number.

The summary section at the bottom of the report lists the total number of rooms in the current
report.

Sample Lines of the Communication Report with description:

Sample Line #1:

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Room 103 Ad-Hoc

Communication Report Description:
continued The thermostat/controller address 103 is communicating to the server, but this is not a
known/engineered address.

Sample Line #2:

Room 105 OK
Dev 14 Net:2012/3/13 09:26:56 Res:2004/1/1 00:00:00
Description:
The engineered room 105 is communicating. Device 14 in room 105 is online and the last
message from Dev 14 was received at 09:26:56 on 2012/3/13.
“Res:” displays the last known reset of this device. Not all devices will send this information to
INNcontrol. The value “2004/1/1 00:00:00” is the default value and will appear for devices that do
not send this information.

Sample Line #3:

Room 106 Disconnected
Description:
Engineered room 106 is not communicating.

Non-Communicating View all engineered rooms that are currently offline and not communicating to the server.
Rooms

Common reasons for a room to be offline:

There is no power to the thermostat/controller
The thermostat/controller has not been configured with the proper room ID
In RF networks: The thermostat/controller has not been programmed with the proper RF
configuration (PAN ID, RF Channel)
In hard-wired networks: The thermostat communication wire has is unplugged or damaged
The thermostat is faulty and is unable to communicate on the network

Engineered Rooms View a list of all rooms in the system design along with the communication status of each room.
Scroll to the bottom of the report for a summary of total communicating and lost engineered
rooms.

Adhoc Rooms View a list of rooms that are or have communicated to the server with an unknown room ID. All
ad-hoc rooms are listed along with the communication status of each room. Scroll to the bottom
of the report for a summary of total ad-hoc communicating and ad-hoc non-communicating
rooms.

Adhoc Communicating View the list of all rooms currently communicating to the server with an unknown room ID.

Adhoc Non- View the list of rooms that have communicated to the server with an unknown room ID, but are
Communicating now offline.

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View a summary of all engineered and ad-hoc rooms that currently ARE communicating to the
Total Communicating
server.

View a summary of all engineered and ad-hoc rooms that are currently NOT communicating to
Total Non-Communicating
the server.

View a summary of all engineered and ad-hoc rooms along with their current communication
Total Rooms
status. Scroll to the bottom of the report for a summary of room totals.

Alarm Conditions:
Report Function

Rooms with Smoke View all rooms that currently have an active Smoke Alarm. HVAC controls are disabled while a
Alarm condition room is in Smoke Alarm condition. See glossary for additional information on Smoke Alarm.

View all rooms that currently have an active Comfort Alarm. Comfort alarms activate when the
measured room temperature is outside of the control bands for at least 3 hours and the
thermostat is NOT calling for any HVAC control by design.

Example scenarios for Comfort Alarm:

Example 1:
Measured room temperature is 76°F
Room is Rented/Occupied and the guest has set the thermostat to 65°F
The balcony door is monitored by INNCOM and this door is OPEN

Rooms with Comfort

Alarm condition The thermostat is configured to disable HVAC controls while the balcony door is open, so it does
not call for cooling. The thermostat will not call for cooling until the balcony door is closed. If this
condition continues for longer than 3 hours, the Comfort Alarm condition is activated.

Example 2:
HVAC unit is a 2-pipe FCU with cold water available and no strip heat
Measured room temperature is 76°F
Room is Rented/Occupied and the guest has set the thermostat to 80°F
The thermostat does not have any heating source available to raise the room temperature. The
room will only reach 80°F if it naturally rises to that temperature based on environmental
influences. If this condition continues for longer than 3 hours, the Comfort Alarm condition is
activated.

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View all rooms that currently have an active Equipment Alarm. Equipment alarms activate when
the measured room temperature is outside of the control bands for at least 3 hours and the
thermostat IS calling for heat or cool. This may indicate a problem with the HVAC unit or the
Rooms with Equipment wiring to the HVAC unit. In systems where the thermostat sends the HVAC control signals to a
Alarm condition secondary HVAC control device (i.e. X07 or X05B), this alarm may also indicate a problem with
the wireless communication between the thermostat and the HVAC control device.
Report indicates current target and measured temp along with the active call (heating or cooling).

Rooms with Dirty Filter

Future implementation planned for Dirty Filter alarm.
Alarm condition

View all rooms that are currently in Peak Demand Mode. Control bands are relaxed based on
Peak Demand Status Peak Demand Level and Rental/Occupancy/VIP mode status. See the glossary for additional
information.

View all rooms currently in ETM (Energy Transfer Monitoring) mode. All energy management is
ETM Status eliminated during ETM mode and the thermostat will maintain a strict +/- 1°F control band around
the set point. Refer to the glossary section for additional information.

View all rooms where the Inactivity alarm is active. The time duration since the last motion
Inactivity Alarm Status
sensor event is listed across from the room.

Door/Window Related:
Report Function

View list of all entry doors that are currently open along with the duration of time they have been
open.
Rooms with Entry Door
Open In addition, any doors that have not messaged the server for an extended time will appear on the
report with the last known signal and the duration since that signal was received. This
information points to a potential problem with the door signal.

View list of all balcony doors and/or windows that are currently open along with the duration of
time they have been open.
Rooms with
Window/Balcony Open In addition, any Balconies/Windows that have not messaged the server an extended time will
appear on the report with the last known signal and the duration since that signal was received.
This information points to a potential problem with the door signal.

View rooms that currently have a Door Open Too Long alarm active. This alarm is either
Rooms with Door Open
activated via an interface with the Electronic Door Lock or via configuration on the INNCOM
Too Long
server. See glossary for information on how this alarm is generated.

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Rooms with Door Ajar View rooms that currently have a Door Ajar alarm active. This is available in CELS systems only
Alarm Active and indicates when an entry door is not fully closed.

Rooms with Low Battery View rooms that currently have a Low Battery alarm active. This is available in CELS systems
Alarm Active only and indicates when a door lock is reporting a low battery status.

Guestroom Screens
The Room Status Screen displays various items monitored by the INNCOM system along with the current
information on the status of each item. This screen is automatically updated in real-time. Items such as
Rental/Occupancy status, HVAC operation, door status and guest amenities are indicated. Refer to
Section 1 to learn the basics of the Room Status screen. NOTE: IC3 is customized based on your
property design and some options may not be active in your application.
There are multiple ways to navigate to the Room Status screen:
You may double-click a room from the Navigation Tree, 3DM or Quick View screens.

You may type the room number in the view room pane and click “Go” .

Alternatively, you may single-click a room in the navigation tree to select it and then click the
menu button followed by the button from the menu bar.

Status items that are

If the box next to the controllable from IC3 have
status name is filled in, additional green shading on
then the status is active. the status line. These items
will also be highlighted in
yellow when they are active.
If the box is empty, then
the status is inactive.

Room Status Section

The Status section contains general status items applied to the guestroom. The items listed here are
important to the Engineering or Maintenance department. See the table below for an example and
description of this section.

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Example Description
• Rented
o Active = Room is RENTED
o Inactive = Room is UNRENTED
• Occupancy
o Active= Room is OCCUPIED
o Inactive = Room is Unoccupied
o Additional data will appear next to the Occupancy indicator.
o Motion Scan = Occupancy detection sequence has started and room will
soon be in unoccupied mode unless motion is detected within timeout
• Keytag Inserted
o Active: Keycard is inserted into Keytag device
o Inactive: Keycard is not inserted in Keytag device
• Door Open
o Active= Entry door is in the open position
o Inactive = Entry door is closed
• Window Open
o Active = Window or Balcony is in the open position
o Inactive = Window or Balcony is in the closed position
• Phone
o Active = INNCOM GDA Phone is in use
o Inactive = INNCOM GDA Phone is not in use
• Hibernating
o Active= Hibernation mode is on
o Inactive = Hibernation mode is off

Provisioning Section:
The Provisioning section contains status items designed to customize the guest’s temperature control and
energy management experience based on their preference or request.

Example Description
• °C
o Active = Default temperature display on the thermostat is in Celsius
o Inactive = Default temperature display on the thermostat is in Fahrenheit
• ecoMode
o Active =ecoMode is on
o Inactive = ecoMode is off
• ADA
o Active = ADA/Hearing Impaired mode is on
o Inactive = ADA/Hearing Impaired mode is off
• EMS Lite
o Active = EMS Lite mode is on
o Inactive = EMS Lite mode is off
• Automation Disabled
o Active = All room automation (i.e. energy management and welcome
scenes) is turned off
o Inactive = All room automation is on

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Requests Section:
The Requests section list the status of items selected by a guest in the room. Rather than walking to the
guestroom for service only to find that the DND/Privacy is on, you can view this status from your
workstation. You can also set INNcontrol™3 to monitor this Privacy status and notify you within
application when the status has changed. See Notify Me section below.

Example Description
• Privacy
o Active = Privacy/DND is on
o Inactive = Privacy/DND is off

HVAC Mode Section:

The HVAC Mode section indicates the current status of HVAC controls in the room. This includes Room
and Target temperature along with the current heating, cooling or fan demand.

Example Description
• Room = Current Measured room temperature
Example 1: • Target = Current target temperature/set point
• Band = Current temperature control band
o Band will vary based on Rental/Occupancy status and
current target temperature
• HVAC Mode = Auto, Fixed Fan or Off
o Auto = Heat, cool and fan are turned on and off as needed
to maintain target temperature
o Fixed Fan = Heat and cool are turned on and off as
needed while the fan remains on at the selected speed
o Off = Heating, cooling and fan are off unless the measured
temperature drifts outside the danger bands (50°F - 90°F).
• Equipment = HVAC equipment class that the thermostat is currently
Example: 2 designed to control.
o FCU-4 = 4 Pipe Fan Coil Unit
o FCU-2 = 2 Pipe Fan Coil Unit
o PTAC = Packaged Terminal Air Conditioner
o HP-b = Heat Pump Type B (Reverse to Heat)
Example 2: o HP-o = Heat Pump Type O (Reverse to Cool)
• Heating = Current demand for heating. The bar will fill from left to
right indicating 0% - 100% demand.
• Cooling = Current demand for cooling. The bar will fill from left to
right indicating 0% - 100% demand.
• Fan Speed = Current fan speed
• Humidity = Current relative humidity percentage if the thermostat is
equipped with a humidity sensor
• De-Humidification
o Active = Room is currently dehumidifying
o Inactive = Room is not currently dehumidifying
• Outside Temperature = Current outside air temp
• Equipment/Comfort Alarm indication
o If the room is currently in an Equipment or Comfort alarm,
an indication of this alarm will appear on the line below
“Room Temperature”. See Example 2 on the left.

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Misc Section:
The Misc section contains information that does not easily fit into the other section categories. This
includes information on the PIR Motion Sensor along with the date/time of the last process image update
from the room. INNcontrol™3 uses this process image from the guestroom to populate each screen.

Examples Description

Example 1: • PIR Motion Detector

o ##:## = Hours : Minutes since the last motion signal was
detected
o Sensor Problem = The system has not detected motion
sensor activity indicating a problem with the motion sensor or
Example 2: its ability to communicate to the server. See Example 2 on
the left.
• Sample = Date and time of the last message received from the room

Energy Conservation Section:

The Energy Conservation section includes items like ETM mode and Peak Demand status which effect
the energy conservation of your system.

Example Description
• ETM Reference
o Active = Room is currently in ETM mode
o Inactive = Room is not currently in ETM mode
• Peak Demand = Current Peak Demand level (see Glossary for
additional information on Peak Demand Load Shedding)
o Normal = No Peak Demand load shedding is active.
This is also the default mode listed if there is no active
Peak Demand input
o Low = Minimal impact to guests
o Medium = Moderate impact to guests
o High = Highest impact to guests
o Fire/Fire Drill = System wide shutdown of HVAC (This
prevents HVAC units from circulating air in the building
when there is a fire)

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Energy Control Section:

The Energy Control section indicates the potential available forms of energy. The use of these forms is
determined by the thermostat HVAC type configuration settings. Therefore, this section may indicate
some forms of energy that are not currently employed by the current configuration.

Example Description
• Cooling, Heating, 2nd Stage Heat, Electric Heat
o Active = Energy source is available if HVAC type configuration calls for it
o Inactive = Energy source is not available
• Force 2nd Stage
o Active = 2nd stage heat will be used on all heating calls
o Inactive = 2nd stage heat will not be forced

Room Control
The remote control of various items is available within the Room Status screen. The availability of
controls depends upon user account status. Remote control of HVAC and guest provisioning items is
available along with the ability to manually adjust Rental status.
To access Room Controls, navigate to the Room Status screen as described in the section above. Items
with additional shading have control options available. See the example below:

In the Status section, there

are controls available for
Rental Status and
Hibernation.

The other items listed in this

example do not have
controls available.

When you click on a controllable item,

a new window will option with the
available control options.

This example displays the control

options for Rental Status.

NOTE: IC3 is customized based on your property design and some options may not be active in
your application.

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Controllable Items Controls Available

Rented
Hibernating
°C
ecoMode
Set and Clear
ADA
EMS Lite
Automation Disabled
Privacy
Target Temperature, Off/Auto Mode and Fan speeds are controllable via the
HVAC Controls: Thermostat control Window:

Increase Set
Click on the VALUE Displays current Temp
of the Target target and any
Temperature or HVAC changes to
Mode to access HVAC
represent your Decrease
controls
adjustments Set Temp

Select Off or On Toggle

in Auto mode between
Target and
Measured
Select a Fixed Room
Fan Speed Temperature

Click Set to send your changes

Click Cancel to
Adjustments will not be sent
abort the
until you click the Set button
changes

Room Trend
The Room Trend screen displays historical information for HVAC and other items monitored by the
INNCOM system. The trend date, zoom level and data type (HVAC, Guest Request or Humidity) may be
adjusted using the Control menu button. The trend history is very useful in troubleshooting current HVAC
alarms and complaints or investigating reports of problems in the past. This trend data is maintained on
the INNCOM server for 12 months and is built based on information sent to the server from the
guestroom. Trend history cannot be recorded when a room is not communicating to the server. Any
gaps in the trend history of a room indicates a time when the room was not reporting to the server or the
server itself was offline. Refer to section 1 to learn the basics of the Room Trend screen. NOTE: IC3 is
customized based on your property design and some options may not be active in your
application.

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To access Trend View: Navigate to Room View and select the button from the Menu
Bar.

To control the Trend View: Click the menu button to open the control menu bar
at the top.

Trend Control Menu Function

• Prev. = Move backward in time

• Next = Move forward in time
• Date = Opens a calendar where you may
select a trend date
• Track = Temporarily increases the frequency
of messages from the room. (Mainly used for
advanced troubleshooting by INNCOM
engineers).

• Guest = Select a guest services style trend.

Displays relevant service items (DND, MUR,
Butler etc.) along with temperature, Rental
Status and Occupancy Trend.
• HVAC = Select HVAC trend group (Default
View). View all temperature and energy
management related trend along with Rental
and Occupancy status.
• Humid = Switches temperature trend to
humidity. The Y axis scale displays
percentage of relative humidity. Temperature
trend also appears for reference.

• Adjust the zoom level of trend from 1 week to

1 hour.

HVAC Trend Group:

By default, the application opens with the HVAC trend group. The top portion of the trend history is a
graph of the target temperature, temperature control bands and the measured room temperature. The
measured room temperature line will graph in a color according to the HVAC call that was active. This
graph will also display any additional temperature inputs from devices integrated with the INNCOM

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system. These optional inputs included Outside Air Temperature (Solid Blue Line), Pipe or Output Air
Temperature (Red Diamond Line) and Bartec Mini-bar Temperature (Green “b”). If your system includes
a humidity sensor, the percentage of relative humidity value will appear on the temperature trend as a
shaded violet line. There is a separate trend view available for humidity, but the humidity reading is
included on the temperature trend for comparison. Additional HVAC trend group items are graphed
below the temperature trend line and these options are described below.
Typical Temperature Trend Example:
The measured room temperature line changes
color depending on the HVAC call.
Blue = Cooling
Yellow shaded area
Red = Heating
represents control band
Green = Fan only
This section shows a wide White = No HVAC Activity
62°F – 78°F control band
for Unrented/Unoccupied
status.

Check-in with target set to

72°F Guest uses thermostat to
adjust target temperature
Band maintained and band tightens to the
+/-2°F until guest interaction Standard Rented/Occupied
Band (+/- 1°F)
Solid Yellow line is the
target temperature

Band expands to +/-4°F Guest returns and band tightens to the

when Rented/Unoccupied Rented/Occupied/Unused band (+/- 2°F)

HVAC Trend Group Graphs Description

• H/C = Heating and cooling demand over time. Demand is graphed

from 0% to 100%. Heating is graphed in red and cooling is
graphed in blue.

• Fan = Fan demand over time. Demand is graphed in green

(Levels: no fan, low, medium and high).

• Floor = Floor Heat demand over time. Demand is graphed in red

from 0% to 100%

• PIR = Passive Infrared motion sensor activity over time. Motion

activity is graphed in red and increases in height as motion activity
increases.

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HVAC Trend Group Graphs Description

Light = Relative light level detected in the guestroom overtime is graphed in

yellow.

• Rented = Red line graphs while room is Rented

• Occ = Violet line graphs while room is Occupied
• AC = Light green graphs when room is in Auto mode and dark
green graphs in Fixed Fan mode
• PeakD = Peak demand colors graph when active (Blue=Low,
Yellow=Medium and Orange=High)
• Door = Blue graphs while door is open
• Window = Blue graphs while window/balcony is open
• ecoMode = Green graphs while ecoMode is set
• EMS-Lite = Blue graphs while EMS-Lite is set
• 2nd-H = Red graphs while 2nd stage heat is used
• De-Hum = Violet graphs while dehumidification is active
• De-Ice = White graphs while de-icing is active
• Trouble = Violet graphs while room is in an Equipment Alarm and
Pink graphs while room is in a Comfort Alarm

Humidity Trend Group:

By default, the application opens with the HVAC trend group. Click the “Control” menu button then select
“Humid” from the menu bar to access the humidity trend group. The Humidity trend group changes the
top portion of the graph to highlight the relative humidity reading from the room. The Y axis of the trend
will read %rH instead of room temperature. The room HVAC activity will continue to appear in the
background of the humidity trend for comparison. In this view, the dark purple line represents the %rH in
the room.

Typical Humidity Trend Example with Dehumidification:

Percentage of relative
humidity in the room

Humidity is above the selected After a defined hold-off

threshold. period with no cooling, the
Dehumidification sequence activates humidity level is checked
cooling when the room is again. Since the level is still
unoccupied, even when temperature above the threshold,
is within the control band additional cooling is activated

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Alarms and Notifications

Engineering Alarms
An Engineering Alarm occurs when the room is unable to maintain temperature within the control band for
at least 3 hours. There are two types of engineering alarms: Equipment Alarms and Comfort Alarms. If
the thermostat is trying to use heat or cool to satisfy the room temperature, but the room temperature
does not resolve into the band, then this is considered an Equipment Alarm (i.e. something may be wrong
with the equipment since the heat or cool call is not changing the measured temperature). If there the
room temperature is out of band, but there is NO call for heat or cool (due to an open window/balcony or
lack of available energy), then this will result in a Comfort Alarm (i.e. the room temperature is not in the
desired band, but this is not due to an equipment problem).
Engineering alarms appear on multiple locations in the application. The Notification Pane, Summary
View and Report generator will display the current engineering alarms. The trend history of each room
will display history of alarm status. The report of current Equipment alarm rooms from the report
generator includes information on the current target and measured temperature along with the active call.
The best course of action for responding to an Equipment alarm is to first examine the trend history for
the room. This history will provide valuable information on the type of problem that the room is
experiencing. See below for an example of an Equipment Alarm Room.

Typical Equipment Alarm Example:

Measured temperature is above the control band

and the thermostat is calling for cool (indicated by
the blue on the measured temp. line)

Violet Equipment alarm is

graphed on the Trouble trend

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Additional Notifications
Door Open Too Long and Door Ajar notifications will appear under “Security” in the Notification Pane.
These alarms may be relevant to engineering departments that also manage entry door devices. They
are listed under the Security section since an open or ajar door represents a possible room security
problem.
You may choose to be notified when a guest room Rental, Occupancy or DND status changes from the
right-click menu on the Navigation tree. This is useful if you are waiting to service a room that is either
Rented, Occupied or the DND is set. Right-click on the room from the navigation pane, select the “Notify
Me” menu and select the desired notification. The available notifications will be the OPPOSITE of the
current room status (i.e. if a room is Rented and Occupied, you will have the option to be notified when
the room is Unrented and/or Unoccupied). The DND notification option is only available if the guestroom
has the DND set. You are only able to be notified when the DND clears, so it must be in the set position
for this option to be available.

Notify Me Example:
Notifications will appear
as “Notify” values in the
Right-Click to access the menu notification pane
Then Select “Notify Me” and
choose the desired notification

You may turn off a notification by right-clicking the room again, select “Notify Me” then choose “Cancel
Future Requests”. Notifications will automatically clear when you close the IC3. The application must
remain open for notifications to appear.

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Glossary

Ad-Hoc Room Device currently or previously reporting to the INNCOM server with an
address that is not recognized by IC3. This occurs if a known device has
been incorrectly addressed or if the room is new and has not yet been
added to the INNcontrol™3 design files.
For example: The thermostat in Room 101 was replaced and the address
was never configured in the new thermostat. This device may report as the
default thermostat address 65535. Room 101 will report as ‘Lost’ in IC3 and
Room 65535 may report as an Ad-Hoc room.
Ajar (Door) Central electronic lock is in the ajar position (door is partially closed but not
securely latched closed). Optional status indicator passed to INNCOM by
some electronic lock vendors in CELS systems. If configured by the
electronic lock vendor, the lock can send a message to the INNCOM system
indicating the door is in the ajar position. This functionality is dependent
upon lock configuration by the lock vendor and may not be available in all
CELS applications.
Automation Disabled All automated guest amenities and energy management features are
disabled. HVAC will not expand temperature bands when unoccupied and
window/balcony activity will not turn off HVAC. Lighting, drape control and
other guestroom energy management measured are suspended. Welcome
scene (including automatic light and drape control etc.) is suspended. This
mode automatically clears on a check-out.
CELS Central Electronic Lock System: Optional interface between INNCOM
system and lock vendor (e.g. Saflok or Timelox). INNCOM guestroom and
network devices provide the network backbone structure for lock information
to pass from the guestroom to the lock vendor server.
Comfort Alarm Measured room temperature has been outside of the control band for at
least 3 hours AND the thermostat is NOT currently calling for any energy to
resolve this based on the system design. The Comfort Alarm directs your
attention to the potential discomfort of the room occupant, but the problem is
not necessarily related to an equipment failure.
Example: Room temperature is above the band AND the guest has the
balcony door open. The thermostat is designed to disable HVAC while the
balcony door is open and is therefore not calling for cool.
Demand (Heating, The demand for heating, cooling and fan is calculated by comparing the
Cooling and Fan) difference between target temperature and measured temperature along
with the amount of time it takes to bring the temperature towards the target.
The greater the difference between target temperature and measured
temperature means a higher demand for heating/cooling/fan. Also, if the
measured temperature and target temperature are not far away, but it is
taking a long time for the room to reach the target band, then the demand
will also be higher.

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Device Address Each device in the In-Room Automation System has a unique number
assigned to it which identifies it as a unique device within the room. The
device address of each device is determined by the system designer and is
listed on the wiring diagram. Some devices have a standard address
reserved for them. For example, a communicating thermostat is typically
address 14. Refer to your system documentation for information on your
device addresses.
ecoMode Optional button available on select INNCOM devices for guest interaction
with energy management. Increases the temperature delta by a
customizable value (default: 2°F) when the room is Rented and Unoccupied.
Indicator also appears on on IC3.
EMS Energy Management System
EMS Lite Suspends energy management and increases the selectable range
available to the guest (default expanded range: 60°F - 90°F). Mode clears
upon Check-out. Management of this mode is available locally at the
thermostat and from IC3. (Mode was historically referred to as VIP mode).
Engineered Room Room that is defined in the IC3 system design files.
Equipment Alarm Measured room temperature has been outside of the control band for at
least 3 hours AND the thermostat IS currently calling for energy to try and
resolve this. The Equipment Alarm directs your attention to potential HVAC
equipment malfunctions.
ETM Energy Transfer Monitoring – Thermostat suspends energy management
measures for the duration of time it is ETM mode. The runtime for HVAC
operation in the ETM thermostats is reported to the server for graphical
comparison to thermostats that are using energy management. A small
percentage of thermostats will automatically transition into and out of ETM
mode at random.
Hearing Impaired Optional mode available with INNCOM room automation systems that have
(ADA) a doorbell and light control. When set, a designated INNCOM-controlled
light will flash when the doorbell button is pressed. The mode may be
manually turned on or off as needed through IC3.
Hibernation Mode Thermostat maintains a very wide temperature band (default: 50°F – 100°F).
This mode does NOT completely lockout control from the thermostat.
Hibernation will automatically clear 2 minutes after the Off/Auto button is
pressed. Optional management of this mode is available locally at the
thermostat and via IC3.
Keytag Optional hardware and energy management component for the room
automation system. This devices accepts the guestroom key card and
energy management strategy may be built around the presence of this card
in the system, i.e. energy management is increased when the keycard is not
present.

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Lock Battery Central electronic lock is reporting a low battery status. Optional status
indicator passed to INNCOM by some electronic lock vendors in CELS
systems. If configured by the electronic lock vendor, the lock can send a
message to the INNCOM system indicating the lock battery is low. This
functionality is dependent upon lock configuration by the lock vendor and
may not be available in all CELS applications.
Marginal Recovery Optional mode that will reduce the standard energy management setbacks
by roughly 50% while enabled. This feature may be used in rooms where
the HVAC units are undersized compared to the majority of the rooms and
they do not have the ability to recover the temperature quickly enough. This
mode may also be adjusted seasonally to account for HVAC units that are
able to recover more easily in heating seasons vs. cooling or vice versa.
Occupancy Status Physical occupancy of the room as determined by the system’s occupancy
logic. Most common occupancy logic includes an entry door switch and a
motion sensor.
OCCUPIED = Door closes and motion is detected within timeout. Motion
activity or interaction with an INNCOM device at any time will also force the
room to be OCCUPIED.
UNOCCUPIED= Door closes and NO motion is detected within timeout
Occupancy status has an effect on the room’s energy management mode.
Refer to your customized functionality document for information on your
system’s energy management design.
Open Too Long Entry door has been in the open position longer than a designated
(Alarm) threshold. This threshold may be defined in the INNCOM system or by the
Electronic Lock vendor if the system is a Central Electronic Lock System
(CELS).
If threshold is designated by the CELS vendor: Door lock may send a “door
open too long” message to the INNCOM system once the threshold has
been reached. The status will be cleared when the door is closed.
INNCOM cannot adjust the time threshold within the lock vendor software.
Not all lock vendors will send this “door open too long” message to
INNCOM.
If threshold is designated by INNCOM: The INNCOM server application
WinP5PT can be configured to track the length of time an entry door is in
the open position. The threshold duration and the times of day this
threshold should be actively monitored are both customizable. If a door is
open longer than the defined threshold during active monitoring hours,
WinP5PT will set the “Door Open Too Long” status in the room. The status
will be cleared when the entry door is closed.

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INNcontrol 3 Product Guide

Peak Demand Optional interface for automated load shedding based on peak demand
mode input (provided by others). A networked INNCOM system can expand
the temperature control bands for room based on the Peak Demand mode
(e.g. Fire, High, Medium, Low) along with the real-time Rental, Occupancy
and manually selected VIP mode status. INNCOM’s peak demand logic
provides for higher load shedding in rooms that are Unrented and physically
Unoccupied with decreased load shedding in rooms where a guest may be
impacted. The level of peak demand also dictates the degree to which load
shedding is applied. Fire Mode disables HVAC for the duration of time the
Fire Mode is active. Please refer to your property’s functionality document
or contact INNCOM for additional information.
PMS Property Management System. Interfaces to various PMS systems are
available. These interfaces provide rental status information to the INNCOM
system.
Rental Status Status provided by PMS (property management system) interface to the
INNCOM server. If no PMS interface is available, rooms will default to
Rented mode.
Rental status has an effect on the room’s energy management mode. Refer
to your functionality document for information on your system’s energy
management design.
Smoke Alarm Optional smoke alarm signal input (provided by others). HVAC activity is
turned OFF while the smoke alarm signal is active. HVAC activity resumes
normal functionality when the smoke alarm signal is inactive. Smoke alarm
signal status is indicated on IC3 for HVAC status only and this indicator
should NOT be used for life safety purposes.

Document Revision History

Revision Date issued Reason for change

v1.0 14-Dec-2011 Initial Release of Quick Start Section
v1.1 23-Dec-2011 Expanded Quick Start Menu Button/Menu Bar details,
Navigation Tree status items and purpose statement.
v1.2 11-April-2012 Added Quick View to Section 1
Added Engineering and Maintenance Features Section
Added Glossary
V2.0 05‐May‐2017 Updated to meet Honeywell branding standards

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are subject to change without notice. Honeywell makes no representations or warranties with respect to this document.
In no event shall Honeywell be liable for technical or editorial omissions or mistakes in this document, nor shall it be liable
for any damages, direct or incidental, arising out of or related to the use of this document. No part of this document
may be reproduced in any form or by any means without prior written permission from Honeywell.

Copyright © 2017 by Honeywell International, Inc. All Rights Reserved.

Honeywell I 277 West Main Street I Niantic, CT 06357 I Phone: 1.860-739-4468 I www.INNCOM.com

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