HP 348 G5 Dissasembles
HP 348 G5 Dissasembles
HP 348 G5 Dissasembles
HP 340 G5 Notebook PC
HP 348 G5 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
AMD and Radeon are trademarks of Advanced to most models. Some features may not be otherwise using any software product
Micro Devices, Inc. Bluetooth is a trademark available on your computer. preinstalled on this computer, you agree to be
owned by its proprietor and used by HP Inc. bound by the terms of the HP End User License
under license. Intel and Core are trademarks or Not all features are available in all editions or Agreement (EULA). If you do not accept these
registered trademarks of Intel Corporation or versions of Windows. Systems may require license terms, your sole remedy is to return the
its subsidiaries in the U.S. and/or other upgraded and/or separately purchased entire unused product (hardware and software)
countries. SDHC, SDXC, and microSD are hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
trademarks or registered trademarks of SD-3C take full advantage of Windows functionality. refund policy of your seller.
LLC. Microsoft and Windows are either a Windows 10 is automatically updated, which is
registered trademarks or trademarks of always enabled. ISP fees may apply and For any further information or to request a full
Microsoft Corporation in the United States additional requirements may apply over time refund of the price of the computer, please
and/or other countries. for updates. Go to http://www.microsoft.com contact your seller.
for details.
The information contained herein is subject to
change without notice. The only warranties for To access the latest user guides, go to
HP products and services are set forth in the http://www.hp.com/support, and follow the
express warranty statements accompanying instructions to find your product. Then select
such products and services. Nothing herein User Guides.
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
iii
iv Safety warning notice
Table of contents
2 Components .................................................................................................................................................. 5
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Lights ................................................................................................................................................... 9
Button, vent, and speakers ............................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Computer feet ................................................................................................................................... 27
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
WLAN module .................................................................................................................................... 34
Memory module ................................................................................................................................ 36
Solid-state drive ................................................................................................................................ 37
Speakers ............................................................................................................................................ 38
Power connector ............................................................................................................................... 39
Touchpad click board ......................................................................................................................... 40
Touchpad ........................................................................................................................................... 41
USB board .......................................................................................................................................... 42
Fan ..................................................................................................................................................... 43
System board .................................................................................................................................... 44
Heat sink assembly ........................................................................................................................... 46
Display assembly ............................................................................................................................... 49
Top cover/keyboard ........................................................................................................................... 56
vi
Changing the computer boot order ................................................................................................... 62
9 Specifications .............................................................................................................................................. 69
Computer specifications ...................................................................................................................................... 69
35.6 cm (14.0 in) display specifications .............................................................................................................. 70
Hard drive specifications ..................................................................................................................................... 71
PCIe solid-state drive specifications ................................................................................................................... 72
SATA solid-state drive specifications .................................................................................................................. 73
12 Recycling .................................................................................................................................................. 87
vii
Index ............................................................................................................................................................. 89
viii
1 Product description
Category Description
HP 348 G5 Notebook PC
i7-8565U 1.80-GHz (SC turbo up to 4.60 GHz) quad-core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W;
Intel UHD Graphics 620)
i5-8265U 1.60 GHz (SC turbo up to 3.90 GHz) quad core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W;
Intel UHD Graphics 620)
i3-8145U 2.10 GHz (SC turbo up to 3.90 GHz) dual core processor (4 MB L3 cache, 2400 MHz FSB, 15 W; Intel
UHD Graphics 620)
i3-7020U 2.40 GHz dual core processor (3.0 MB L3 cache, 2133 MHz FSB, 15 W; Intel HD Graphics 620)
Internal graphics
Supports MR graphics (requires Core i7/Core i5 processors, at least 8 GB system memory, > 10 GB free hard
drive space, Windows® Display Driver Model 2.2)
External graphics
Panel 35.6 cm (14.0 in), WLED, anti glare, eDP, 45% CG, slim-flat (3.0 mm), 16:9 ultra wide aspect ratio, narrow
bezel, non-touch
High definition (HD) (1366 × 768), SVA, 220 nits, 1 or 2 WLAN antennas
Full high-definition (FHD) (1920 × 1080), UWVA, 250 nits, 1 or 2 WLAN antennas
DDR4-2666 bridge to DDR4-2400 dual channel support (i7-8565U, i5-8265U, i3-8145U processors)
● 16 GB (16 GB × 1)
● 8 GB (8 GB × 1)
● 4 GB (4 GB × 1)
1
Category Description
Primary storage Single hard drive configurations, 6.35 cm (2.5 in) SATA hard drives
Cache memory Intel Optane 16 GB memory cache (not available in models with SSD primary storage)
Camera HP TrueVision HD Camera – indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR (select models only)
Push-pull insertion/removal
Internal card One M.2 slot for solid-state drive/Optane memory module
expansion
One M.2 slot for WLAN
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to fit embedded panel and external monitor connected)
RJ-45 (network)
Keyboard/pointing Keyboard
devices
Full-size, spill-resistant, textured, island-style keyboard
No numeric keypad
Touchpad
65 W Smart, nPFC, 4.5 mm, EM (only for Asia, People’s Republic of China, and India)
Windows 10 Home 64
Windows 10 Pro 64
3
Category Description
Restore media
Web-only support
Windows 10 Enterprise
AC adapter
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
(1) Audio-out (headphone)/ Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
Audio-in (microphone) television audio cable. Also connects an optional headset microphone. This jack does not
combo jack support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on
headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
(2) USB SuperSpeed ports Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and
(2) provide high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-definition television, any
compatible digital or audio component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
Right 5
Table 2-1 Right-side components and their descriptions (continued)
Component Description
● Blinking amber: The battery has reached a low battery level. When the battery has
reached a critical battery level, the battery light begins blinking rapidly.
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen.
(2) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provides data transfer.
(3) Memory card reader Reads optional memory cards that store, manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until it is
firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
(4) Drive light (select ● Blinking white: The hard drive is being accessed.
products only)
● Blinking: The computer is in the Sleep state, a power-saving state. The computer
shuts off power to the display and other unneeded components.
6 Chapter 2 Components
Display
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Camera light (select products only) On: The camera is in use.
(4) Camera (select products only) Allows you to video chat, record video, and record still images.. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn off the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left Touchpad button Functions like the left button on an external mouse.
(3) Right Touchpad button Functions like the right button on an external mouse.
8 Chapter 2 Components
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Keyboard area 9
Button, vent, and speakers
Component Description
(1) Power button ● When the computer is off, press the button to turn on the
computer.
Power Options.
10 Chapter 2 Components
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
NOTE: Pressing the Windows key again will close the Start
menu.
Keyboard area 11
Bottom
Component Description
12 Chapter 2 Components
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(2) Product ID
Labels 13
14 Chapter 2 Components
3 Illustrated parts catalog
NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display
assembly subcomponents on page 18.
(3) Top cover/keyboard (includes touchpad and touchpad top protective tape; does not include
touchpad board or touchpad click board)
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 56.
NOTE: The touchpad click board cable is available as spare part number L24485-001.
PCIe:
● 512 GB L25984-001
● 256 GB L25983-001
SATA-3, TLC:
● 256 GB L56986-001
● 128 GB L25981-001
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 Combo Adapter (non-vPro) L25889-005
(MU-MIMO supported)
4 GB L10598-855
8 GB 937236-855
16 GB 937438-855
(21) Heat sink assembly, discrete (includes replacement thermal materials) L23192-001
(22) Heat sink assembly, UMA (includes replacement thermal materials) L23191-001
HD display L24492-001
(7) Antennas
Dual L24640-001
Single L29012-001
Miscellaneous parts
Table 3-3 Miscellaneous parts and their descriptions
Component Spare part number
HP Smart AC adapter
Miscellaneous parts 19
Table 3-3 Miscellaneous parts and their descriptions (continued)
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Non-marking, non-conductive prying tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Tools required 21
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Relative humidity
Multiple electric components can be packaged together in plastic tubes, trays, or Styrofoam.
Method Voltage
IMPORTANT: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Computer feet
Table 5-1 Computer feel description and part number
NOTE: The bottoms of the computer feet are ribbed. These ribs are designed to fit only one way in the
grooves that are in the enclosure. Make sure the feet are positioned in those grooves when reinstalling the
feet.
28 Chapter 5 Removal and replacement procedures for authorized service provider parts
Bottom cover
Table 5-2 Bottom cover descriptions and part numbers
30 Chapter 5 Removal and replacement procedures for authorized service provider parts
Battery
Table 5-3 Battery and system board hook descriptions and part numbers
Battery L11119-855
Before removing the battery and system board hook, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
To remove the battery and system board hook:
1. Remove the five screws (1) securing the battery.
2. Lift the top of the battery (2), and then remove the system board hook (3).
3. To remove the hard drive bracket and connector cable, pull the sides up and away from the hard drive
(1), and then remove the bracket from the hard drive (2).
32 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. Pull the connector away from the hard drive (3).
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 Combo Adapter (non-vPro) (MU-MIMO L25889-005
supported)
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.
2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the WLAN module to the system board. (The WLAN
module tilts up.)
34 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
36 Chapter 5 Removal and replacement procedures for authorized service provider parts
Solid-state drive
Table 5-7 Solid-state drive descriptions and part numbers
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
38 Chapter 5 Removal and replacement procedures for authorized service provider parts
Power connector
Table 5-9 Power connector description and part number
TIP: The edge of the board sits under clips. Be sure to slide the board out from under the clips to
prevent damage to the board or clips.
40 Chapter 5 Removal and replacement procedures for authorized service provider parts
Touchpad
Table 5-11 Touchpad description and part number
Touchpad L24484-001
42 Chapter 5 Removal and replacement procedures for authorized service provider parts
Fan
Table 5-13 Fan and fan insert descriptions and part numbers
Fan L23189-001
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
44 Chapter 5 Removal and replacement procedures for authorized service provider parts
(3) Fan cable
(4) Touchpad button board cable
(5) Keyboard cable
(6) Backlight cable
(7) Hard drive cable
(8) Speaker cable
(9) Power connector cable
(10) Display cable
2. Remove the three silver Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer.
3. Remove the black Phillips broadhead M2.0 × 3.0 screw (2) that secures the system board to the
computer.
4. Lift the system board out of the computer (3).
46 Chapter 5 Removal and replacement procedures for authorized service provider parts
b. Remove the heat sink (2) from the system board.
NOTE: Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heat sink,
processor, and system board spare part kits.
Reverse this procedure to reassemble and install the heat sink assembly.
48 Chapter 5 Removal and replacement procedures for authorized service provider parts
Display assembly
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove the display assembly:
1. Disconnect the display cable from the system board(1).
2. Disconnect the wireless antenna cables from the WLAN module (2).
3. Position the computer so it is open with the display hanging off the table (1).
4. Remove the six Phillips M2.5 × 6.0 screws (2) from the display hinges.
50 Chapter 5 Removal and replacement procedures for authorized service provider parts
2. Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.
3. Remove the display bezel (4).
The display bezel is available as spare part numbers L56980-001 for models without a webcam and
L56981-001 for models with a webcam.
TIP: You must pull the tape several times to remove it.
52 Chapter 5 Removal and replacement procedures for authorized service provider parts
b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on
the back of the panel.
c. On the back of the display panel, release the adhesive strip that secures the display panel cable to
the display panel, and then disconnect the cable (2).
d. Remove the display panel from the display enclosure (3).
The display panel is available as spare part numbers L56982-001 for FHD UWVA panels and
L56983-001 for HD SVA panels.
7. To remove the display/webcam cable, lift the tape from atop the connector on the webcam module (1),
and then disconnect the cable from the webcam module (2). Lift the cable from the display enclosure to
disengage the adhesive that secures it (3).
The display/webcam cable is available as spare part number L24492-001 for models with HD panels and
L24493-001 for models with FHD panels.
54 Chapter 5 Removal and replacement procedures for authorized service provider parts
8. To remove the wireless antennas and cables, release the wireless antenna cables from the clips (1) built
into the side of the display enclosure, and then peel the antennas of the display enclosure (2) to remove
the antennas and cables.
The antenna cables are available as spare part number L24640-001 for models with dual antennas and
L29012-001 for models with a single antenna.
9. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
The display enclosure is available as spare part number L56978-001 for pike silver models and L56979-001
for stone silver models.
Reverse this procedure to reassemble and install the display assembly.
For use in country or region Spare part number For use in country or region Spare part number
56 Chapter 5 Removal and replacement procedures for authorized service provider parts
6 Computer Setup (BIOS), TPM, and HP Sure
Start
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 57.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 58.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 61).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 61).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 61).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 61).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 65.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Computer specifications
Table 9-1 Computer specifications
Metric U.S.
Dimensions
Input power
19.5 V dc @ 3.33 A – 65 W
Temperature
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specifications 69
35.6 cm (14.0 in) display specifications
Table 9-2 Display specifications
Metric U.S.
3.0 mm
3.0 mm
3.0 mm
Backlight WLED
70 Chapter 9 Specifications
Hard drive specifications
Table 9-3 Hard drive specifications
1-TB* 500-GB*
Dimensions
Transfer rate
Average (read/write) 10 ms 13 ms
Maximum 12 ms 24 ms
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Dimensions
Height 1 mm 1 mm
Transfer rate
Access times
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
72 Chapter 9 Specifications
SATA solid-state drive specifications
Table 9-4 Solid-state drive specifications
128-GB* 256-GB*
Dimensions
Height 1 mm 1 mm
Transfer rate
Access times
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Norway NEMKO 1
Singapore PSB 1
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
79
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
● Clear the contents of the drive using the following Disk Sanitizer commands steps:
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
HP Sure Start flash 8 MB No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 85.
Real Time Clock 256 bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or by
configuration data. changing the Microsoft®
memory Windows date & time.
Controller (NIC) 64 KB (not No Yes Stores NIC NIC EEPROM is programmed A utility must be used to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial 256 bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)
System BIOS 9 MB Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are input using the
A utility must be used for
Computer Setup (BIOS) or a
writing data to this
custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
the on-screen
instructions.
Intel Management 1.5 MB or 7 MB Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read/write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility must be used
http://www.hp.com/ third-party data factory or by an for updating the
support. Select store. administrator using the firmware. Only firmware
Find your Management Engine (MEBx) updates digitally signed
product, and then setup utility. The third-party by Intel can be applied
follow the on- data store contents can be using this utility.
screen populated by a remote
instructions.) management console or local
applications that have been
registered by an
administrator to have access
to the space.
Bluetooth flash 2 Mb No Yes Stores Bluetooth flash is A utility must be used for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.
802.11 WLAN 4 Kb to 8 Kb No Yes Stores 802.11 WLAN EEPROM is A utility must be used for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Webcam (select 64 Kb No Yes Stores webcam Webcam memory is A utility must be used for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KB flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility must be used to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
87
88 Chapter 12 Recycling
Index
Index 89
HP PC Hardware Diagnostics UEFI M processor 1
downloading 65 M.2 solid-state drive product description
starting 65 specifications 72 cache memory 2
using 64 memory camera 2
HP PC Hardware Diagnostics Windows illustrated 17 chipset 1
downloading 63 nonvolatile 79 display panel 1
installing 64 product description 1 hard drive 2
using 63 volatile 79 keyboard 3
HP Recovery media memory card reader, identifying 6 media card reader 2
recovery 62 memory module memory 1
HP Sure Start 85 removing 36 operating system 3
microphone pointing device 3
I illustrated 19 ports 2
internal microphones, identifying 7 spare part number 19 power requirements 3
model name 1 processor 1
J product name 1
jacks N RJ-45 (network) jack 2
audio-out (headphone)/audio-in network jack, identifying 5 security 3
(microphone) combo 5 nonvolatile memory 79 serviceability 4
network 5 wireless networking 2
RJ-45 (network) 5 O product name 1
operating system, product product name and number,
K description 3 computer 13
keyboard Optane memory module
illustrated 16 spare part number 37 R
product description 3 spear part number 16 recovery 61
keys discs 62
esc 11 P HP Recovery partition 62
fn 11 packaging guidelines 25 media 62
Windows 11 pointing device, product USB flash drive 62
description 3 recovery media
L ports creating using HP Cloud Recovery
labels HDMI 5 Download Tool 61
Bluetooth 13 product description 2 creating using Windows tools 61
regulatory 13 USB SuperSpeed 5 regulatory information
serial number 13 USB Type-C 6 regulatory label 13
service 13 power button, identifying 10 wireless certification labels 13
wireless certification 13 power connector Remote HP PC Hardware Diagnostics
WLAN 13 identifying 6 UEFI settings
left side components 6 illustrated 16 customizing 66
lights power connector cable using 66
AC adapter and battery 5 removing 39 removal/replacement
battery 5 power cord procedures 27
camera 7 requirements for all countries removing personal data from volatile
caps lock 9 75 system memory 79
drive 6 requirements for specific restoring 61
power 6 countries and regions 76 right side components 5
RJ-45 (network) 5 set requirements 75 RJ-45 (network) jack
power lights 6 product description 2
power requirements, product RJ-45 (network) jack, identifying 5
description 3
90 Index
RJ-45 (network) lights, identifying T wireless antennas
5 top cover illustrated 19
illustrated 16 removing 55
S top cover/keyboard 56 wireless certification label 13
Screw Kit 20 touchpad wireless networking
security cable slot, identifying 6 removing 40, 41 product description 2
security, product description 3 settings 8 WLAN
serial number, computer 13 spare part number 40, 41 illustrated 17
service labels, locating 13 touchpad board WLAN antennas, identifying 7
serviceability, product description 4 illustrated 16 WLAN device 13
setup utility touchpad buttons WLAN label 13
navigating and selecting 57 identifying 8 WLAN module
restoring factory settings 57 touchpad click board removing 34
slots illustrated 16 workstation guidelines 22
security cable 6 removing 40, 41
solid-state drive spare part number 40, 41
illustrated 16 touchpad click board cable
removal 37 illustrated 16
spare part numbers 37 spare part number 40
specifications 73 touchpad zone, identifying 8
solid-state drive board TPM settings 59
illustrated 16 transporting guidelines 25
spare part number 37 traveling with the computer 13
solid-state drive bracket 16
spare part number 37 U
speakers USB board
illustrated 17 illustrated 16
removing 38 removing 42
speakers, identifying 10 USB board cable
special keys, using 11 illustrated 16
specifications USB SuperSpeed port, identifying 5
computer 69 USB Type-C port, identifying 6
display 70
hard drive 71 V
M.2 solid-state drive 72 vents, identifying 10, 12
solid-state drive 73
static electricity 23 W
Sure Start webcam
using 60 illustrated 19
system board webcam cable
removing 44 removing 54
spare part number 17, 44 webcam/microphone cable
system board hook 17 removing 52
removing 31 webcam/microphone module
system memory, removing personal removing 51
data from volatile 79 Windows
system restore point, creating 61 backup 61
recovery media 61
system restore point 61
Windows key, identifying 11
Windows tools, using 61
Index 91
92 Index