HP 348 G5 Dissasembles

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Maintenance and Service Guide

HP 340 G5 Notebook PC
HP 348 G5 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
AMD and Radeon are trademarks of Advanced to most models. Some features may not be otherwise using any software product
Micro Devices, Inc. Bluetooth is a trademark available on your computer. preinstalled on this computer, you agree to be
owned by its proprietor and used by HP Inc. bound by the terms of the HP End User License
under license. Intel and Core are trademarks or Not all features are available in all editions or Agreement (EULA). If you do not accept these
registered trademarks of Intel Corporation or versions of Windows. Systems may require license terms, your sole remedy is to return the
its subsidiaries in the U.S. and/or other upgraded and/or separately purchased entire unused product (hardware and software)
countries. SDHC, SDXC, and microSD are hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
trademarks or registered trademarks of SD-3C take full advantage of Windows functionality. refund policy of your seller.
LLC. Microsoft and Windows are either a Windows 10 is automatically updated, which is
registered trademarks or trademarks of always enabled. ISP fees may apply and For any further information or to request a full
Microsoft Corporation in the United States additional requirements may apply over time refund of the price of the computer, please
and/or other countries. for updates. Go to http://www.microsoft.com contact your seller.
for details.
The information contained herein is subject to
change without notice. The only warranties for To access the latest user guides, go to
HP products and services are set forth in the http://www.hp.com/support, and follow the
express warranty statements accompanying instructions to find your product. Then select
such products and services. Nothing herein User Guides.
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: May 2018

Document Part Number: L58737-001


Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by applicable safety standards.

iii
iv Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 5
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Lights ................................................................................................................................................... 9
Button, vent, and speakers ............................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 15


Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 21


Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Workstation guidelines ..................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 23
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 24
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
Packaging and transporting guidelines .............................................................................................................. 25

v
5 Removal and replacement procedures for authorized service provider parts .................................................... 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Computer feet ................................................................................................................................... 27
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
WLAN module .................................................................................................................................... 34
Memory module ................................................................................................................................ 36
Solid-state drive ................................................................................................................................ 37
Speakers ............................................................................................................................................ 38
Power connector ............................................................................................................................... 39
Touchpad click board ......................................................................................................................... 40
Touchpad ........................................................................................................................................... 41
USB board .......................................................................................................................................... 42
Fan ..................................................................................................................................................... 43
System board .................................................................................................................................... 44
Heat sink assembly ........................................................................................................................... 46
Display assembly ............................................................................................................................... 49
Top cover/keyboard ........................................................................................................................... 56

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 57


Using Computer Setup ......................................................................................................................................... 57
Starting Computer Setup .................................................................................................................. 57
Navigating and selecting in Computer Setup ................................................................................... 57
Restoring factory settings in Computer Setup ................................................................................. 57
Updating the BIOS ............................................................................................................................. 58
Determining the BIOS version ......................................................................................... 58
Downloading a BIOS update ........................................................................................... 58
Changing the boot order using the f9 prompt .................................................................................. 59
TPM BIOS settings (select products only) ........................................................................................................... 59
Using HP Sure Start (select products only) ......................................................................................................... 60

7 Backing up, restoring, and recovering ........................................................................................................... 61


Backing up information and creating recovery media ........................................................................................ 61
Using Windows tools ......................................................................................................................... 61
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 61
Restoring and recovery ........................................................................................................................................ 62
Restoring, resetting, and refreshing using Windows tools .............................................................. 62
Recovering using HP Recovery media ............................................................................................... 62

vi
Changing the computer boot order ................................................................................................... 62

8 Using HP PC Hardware Diagnostics ................................................................................................................ 63


Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 63
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 63
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 64
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 64
Installing HP PC Hardware Diagnostics Windows ............................................................................. 64
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 64
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 65
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 65
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 65
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 66
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 66
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 66
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 66
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 66

9 Specifications .............................................................................................................................................. 69
Computer specifications ...................................................................................................................................... 69
35.6 cm (14.0 in) display specifications .............................................................................................................. 70
Hard drive specifications ..................................................................................................................................... 71
PCIe solid-state drive specifications ................................................................................................................... 72
SATA solid-state drive specifications .................................................................................................................. 73

10 Power cord set requirements ...................................................................................................................... 75


Requirements for all countries ............................................................................................................................ 75
Requirements for specific countries and regions ................................................................................................ 76

11 Statement of memory volatility .................................................................................................................. 79


Nonvolatile memory usage ................................................................................................................................. 81
Questions and answers ....................................................................................................................................... 84
Using HP Sure Start (select models only) ............................................................................................................ 85

12 Recycling .................................................................................................................................................. 87

vii
Index ............................................................................................................................................................. 89

viii
1 Product description

Category Description

Product Name HP 340 G5 Notebook PC

HP 348 G5 Notebook PC

Processor 8th-generation Intel® Core™ processors

i7-8565U 1.80-GHz (SC turbo up to 4.60 GHz) quad-core processor (8.0 MB L3 cache, 2400 MHz FSB, 15 W;
Intel UHD Graphics 620)

i5-8265U 1.60 GHz (SC turbo up to 3.90 GHz) quad core processor (6.0 MB L3 cache, 2400 MHz FSB, 15 W;
Intel UHD Graphics 620)

i3-8145U 2.10 GHz (SC turbo up to 3.90 GHz) dual core processor (4 MB L3 cache, 2400 MHz FSB, 15 W; Intel
UHD Graphics 620)

7th generation Intel Core processors

i3-7020U 2.40 GHz dual core processor (3.0 MB L3 cache, 2133 MHz FSB, 15 W; Intel HD Graphics 620)

Graphics Supports HD decode, DX12, and HDMI

Internal graphics

Intel UHD Graphics 620 (8th generation Intel processors)

Intel HD Graphics 620 (7th generation Intel processors)

Supports MR graphics (requires Core i7/Core i5 processors, at least 8 GB system memory, > 10 GB free hard
drive space, Windows® Display Driver Model 2.2)

External graphics

AMD Radeon™ 530 with 2 GB of dedicated video memory

Panel 35.6 cm (14.0 in), WLED, anti glare, eDP, 45% CG, slim-flat (3.0 mm), 16:9 ultra wide aspect ratio, narrow
bezel, non-touch

High definition (HD) (1366 × 768), SVA, 220 nits, 1 or 2 WLAN antennas

Full high-definition (FHD) (1920 × 1080), UWVA, 250 nits, 1 or 2 WLAN antennas

Memory Two memory module slots

Memory is customer accessible/non-upgradeable

DDR4-2666 bridge to DDR4-2400 dual channel support (i7-8565U, i5-8265U, i3-8145U processors)

DDR4-2400 bridge to DDR4-2133 dual channel support (i3-7020U processor)

Supports up to 32 GB of system RAM in the following configurations:

● 32 GB (16 GB × 2) (dual channel)

● 16 GB (16 GB × 1)

● 8 GB (8 GB × 1)

● 4 GB (4 GB × 1)

1
Category Description

Primary storage Single hard drive configurations, 6.35 cm (2.5 in) SATA hard drives

1 TB, 5400 rpm

500 GB, 7200 rpm

M.2 2280 solid-state drives (NGFF)

512 GB, PCIe, NVMe, value

256 GB, PCIe, NVMe, TLC

256 GB, PCIe, NVMe, value

256 GB, SATA-3, TLC (for use only in Brazil)

128 GB, SATA-3, TLC

Cache memory Intel Optane 16 GB memory cache (not available in models with SSD primary storage)

Camera HP TrueVision HD Camera – indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR (select models only)

720p by 30 frames per second

Dual array microphone

Audio Stereo speakers (2)

RJ-45 (network) jack Realek RTL8111HSH-CG Gigabit Ethernet controller

S3/S4/S5 wake on LAN (both AC power and battery modes)

BIOS Support RTXMAC for MAPT via in band

Wireless networking Compatible with Miracast-certified devices

HP Connection Optimizer with data analytics

Integrated wireless options with single antenna (M.2)

Intel® Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2

Media card reader Supports microSD™/SDHC™/SDXC™

Push-pull insertion/removal

Internal card One M.2 slot for solid-state drive/Optane memory module
expansion
One M.2 slot for WLAN

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to fit embedded panel and external monitor connected)

HDMI v1.4 supporting: up to 1920 × 1080 @ 60 Hz

USB Type-C 3.1 Gen 1 port (left side)

(2) USB Type-A 3.1 Gen 1 ports (right side)

RJ-45 (network)

Audio-out (headphone)/audio-in (microphone) combo jack

AC Smart Pin adapter plug

2 Chapter 1 Product description


Category Description

Keyboard/pointing Keyboard
devices
Full-size, spill-resistant, textured, island-style keyboard

No numeric keypad

Touchpad

Multitouch gestures enabled

Taps enabled by default

Power requirements Battery

3-cell, 41 Wh, prismatic/polymer, long-life

Supports battery fast charge, 90 mins/90% charge or 45 mins/50% charge

AC adapter, standard barrel

65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)

65 W Smart, nPFC, 4.5 mm, EM (only for Asia, People’s Republic of China, and India)

45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)

Power cord (C5)

3-wire plug (with ground pin), 1.8 m

3-wire plug (with ground pin), 1.0 m

Security Mini Security Slot

Supports firmware-based Trusted Platform Module (fTPM) 2.0

Operating system FreeDOS 2.0

Windows 10 Home 64

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-end Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Pro 64

3
Category Description

Windows 10 Pro 64 Chinese Market

Windows 10 Pro 64 StF MSNA Plus

Windows 10 Pro 64 StF MSNA Standard

Windows 10 Pro 64 StF MSNA Stragetic

Restore media

SSRD (System Recovery Disc)

Web-only support

Windows 10 Enterprise

Tested and documented

Windows 10 Enterprise 64 LTSC 1809

Serviceability End user replaceable part

AC adapter

4 Chapter 1 Product description


2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right

Table 2-1 Right-side components and their descriptions


Component Description

(1) Audio-out (headphone)/ Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
Audio-in (microphone) television audio cable. Also connects an optional headset microphone. This jack does not
combo jack support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on
headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

(2) USB SuperSpeed ports Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and
(2) provide high-speed data transfer.

(3) HDMI port Connects an optional video or audio device, such as a high-definition television, any
compatible digital or audio component, or a high-speed High Definition Multimedia
Interface (HDMI) device.

(4) RJ-45 (network) jack/ Connects a network cable.


status lights
● White (left): The network is connected.

● Amber (right): Activity is occurring on the network.

(5) Battery light When AC power is connected:

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● Off: The battery is not charging.

When AC power is disconnected (battery not charging):

Right 5
Table 2-1 Right-side components and their descriptions (continued)

Component Description

● Blinking amber: The battery has reached a low battery level. When the battery has
reached a critical battery level, the battery light begins blinking rapidly.

● Off: The battery is not charging.

(6) Power connector Connects an AC adapter.

Left

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen.

(2) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provides data transfer.

NOTE: Cables and/or adapters (purchased separately) may be required.

(3) Memory card reader Reads optional memory cards that store, manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it is
firmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

(4) Drive light (select ● Blinking white: The hard drive is being accessed.
products only)

(5) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The computer
shuts off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that


uses the least amount of power.

6 Chapter 2 Components
Display

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera light (select products only) On: The camera is in use.

(4) Camera (select products only) Allows you to video chat, record video, and record still images.. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.

NOTE: Camera functions vary depending on the camera hardware


and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Display 7
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn off the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.

2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.

2. Using an external mouse, click the Touchpad button.


– or –
▲ Press the Tab key repeatedly until the pointer rests on the Touchpad button. Then press the spacebar to
select the button.

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.

(2) Left Touchpad button Functions like the left button on an external mouse.

(3) Right Touchpad button Functions like the right button on an external mouse.

8 Chapter 2 Components
Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(2) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

Keyboard area 9
Button, vent, and speakers

Table 2-6 Button, vent, and speakers and their descriptions

Component Description

(1) Power button ● When the computer is off, press the button to turn on the
computer.

● When the computer is on, press the button briefly to initiate


Sleep.

● When the computer is in the Sleep state, press the button


briefly to exit Sleep (select products only).

● When the computer is in Hibernation, press the button


briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button


results in the loss of unsaved information.

If the computer has stopped responding and shutdown


procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.

To learn more about your power settings, see your power


options.

▲ Right-click the Power meter icon and then select

Power Options.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool


internal components and prevent overheating. It is normal for the
internal fan to cycle on and off during routine operation.

(3) Speakers (2) Produce sound.

10 Chapter 2 Components
Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with
the fn key.

(2) fn key Executes frequently used system functions when pressed in


combination with another key. Such key combinations are called
hot keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start
menu.

(4) Action keys Execute frequently used system functions.

Keyboard area 11
Bottom

Table 2-8 Bottom components and their descriptions

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal


components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.

12 Chapter 2 Components
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-9 Service label components

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.


● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 13
14 Chapter 2 Components
3 Illustrated parts catalog

Computer major components


NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 15


Table 3-1 Computer major components and their descriptions
Item Component Spare part number

(1) Display assembly

NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display
assembly subcomponents on page 18.

(2) Hinge cover

Stone silver L58454-001

Pike silver L58455-001

(3) Top cover/keyboard (includes touchpad and touchpad top protective tape; does not include
touchpad board or touchpad click board)

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 56.

Pike silver, not backlit L57400-xx1

Stone silver, not backlit L57402-xx1

(4) Touchpad board cable L23184-001

(5) Touchpad board L24484-001

(6) Touchpad click board L24486-001

NOTE: The touchpad click board cable is available as spare part number L24485-001.

(7) Power connector L23188-001

(8) Hard drive (does not include bracket)

1-TB, 5400-rpm, 7 mm 762990-005

500-GB, 7200-rpm, 7 mm 703267-005

(9) Hard drive cable L23187-001

(10) Hard drive bracket L24490-001

(11) Battery, 3 cell, 41 Wh, prismatic/polymer L11119-855

(12) USB board L24483-001

USB board cable (not illustrated) L23186-001

(13) Solid-state drive board L24487-001

Solid-state drive bracket (not illustrated) L24488-001

(14) Solid-state drive

PCIe:

● 512 GB L25984-001

● 256 GB L25983-001

SATA-3, TLC:

● 256 GB L56986-001

● 128 GB L25981-001

Optane memory module (16 GB) L34406-001

16 Chapter 3 Illustrated parts catalog


Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

(15) Speakers L24489-001

(16) System board hook L23206-001

(17) System board (includes replacement thermal materials)

All system boards use the following part numbers:

xxxxxx-001: non-Windows operating system

xxxxxx-601: Windows operating system

For use in models with discrete graphics:

● Intel Core i7-8565U processor and 2 GB of dedicated video memory L62278-xxx

● Intel Core i5-8265U processor and 2 GB of dedicated video memory L64984-xxx

● Intel Core i3-8145U processor and 2 GB of dedicated video memory L56988-xxx

● Intel Core i3-7020U processor and 2 GB of dedicated video memory L62276-xxx

For use in models with UMA graphics:

● Intel Core i7-8565U processor L56990-xxx

● Intel Core i5-8265U processor L62279-xxx

● Intel Core i3-8145U processor L56989-xxx

● Intel Core i3-7020U processor L62277-xxx

(18) WLAN module

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005

Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 Combo Adapter (non-vPro) L25889-005
(MU-MIMO supported)

(19) Memory module

4 GB L10598-855

8 GB 937236-855

16 GB 937438-855

(20) Fan L23189-001

(21) Heat sink assembly, discrete (includes replacement thermal materials) L23192-001

(22) Heat sink assembly, UMA (includes replacement thermal materials) L23191-001

(23) Rubber Feet (includes front and rear feet)

Natural silver L24482-001

Stone silver L56985-001

(24) Bottom cover

Pike silver L56976-001

Stone silver L56977-001

Computer major components 17


Display assembly subcomponents

Table 3-2 Display components and their descriptions


Item Component Spare part number

(1) Hinge cover

Stone silver L58454-001

Pike silver L58455-001

(2) Display bezel

For use in models with a webcam L56981-001

For use in models without a webcam L56980-001

(3) Raw display panel

FHD, UWVA L56982-001

18 Chapter 3 Illustrated parts catalog


Table 3-2 Display components and their descriptions (continued)

Item Component Spare part number

HD, SVA L56983-001

(4) Hinges (left and right) L24470-001

(5) Webcam/microphone module L56987-001

Microphone module L56984-001

(6) Display cable

HD display L24492-001

FHD display L24493-001

(7) Antennas

Dual L24640-001

Single L29012-001

(8) Display enclosure

Pike silver L56978-001

Stone silver L56979-001

Miscellaneous parts
Table 3-3 Miscellaneous parts and their descriptions
Component Spare part number

Adhesive tape kit L24491-001

HP Smart AC adapter

45 W, RC 4.5 mm, NPFC, non-slim 741727-001

65 W, NPFC, S-3P 4.5 mm 710412-001

65 W, NPFC, RC 4.5 mm, EM 913691-850

Power cord (3-pin, black, 1.0-m) for use in:

For use in Brazil L19359-001

For use in Europe L19361-001

For use in India L19363-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in Thailand L19371-001

For use in Taiwan L19372-001

For use in the United Kingdom L19373-001

Power cord (3-pin, black, 1.8-m) for use in:

Miscellaneous parts 19
Table 3-3 Miscellaneous parts and their descriptions (continued)

Component Spare part number

For use in the United Kingdom and Singapore L19373-002

Screw Kit L58135-001

20 Chapter 3 Illustrated parts catalog


4 Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Non-marking, non-conductive prying tool
● Magnetic Phillips P1 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors


IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.

Tools required 21
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information


A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

22 Chapter 4 Removal and replacement procedures preliminary requirements


IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity


Note the following:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet 7,500 V 15,000 V 35,000 V

Walking across vinyl floor 3,000 V 5,000 V 12,000 V

Motions of bench worker 400 V 800 V 6,000 V

Removing DIPs from plastic tube 400 V 700 V 2,000 V

Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V

Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V

Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V

Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or Styrofoam.

NOTE: As little as 700 volts can degrade a product.

Preventing electrostatic damage to equipment


Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information 23


● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment


Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are flexible straps with a maximum of 1 MΩ ± 10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ± 10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

Carbon-loaded plastic 7,500

Metallized laminate 15,000

Grounding the work area


To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment


HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ± 10% resistance
● Static-dissipative table or floor mats with hard tie to ground

24 Chapter 4 Removal and replacement procedures preliminary requirements


● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ± 10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes

Packaging and transporting guidelines


Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 25


26 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
authorized service provider parts

IMPORTANT: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures


NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.

There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Preparation for disassembly


See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Computer feet
Table 5-1 Computer feel description and part number

Description Spare part number

Computer feet, natural silver L24482-001

Computer feet, stone silver L56985-001

Before removing the computer feet, follow these steps:


▲ Prepare the computer for disassembly (Preparation for disassembly on page 27).
Remove the computer feet:
1. Close the computer and position it upside down, with the front toward you.
2. Insert a tool with no sharp edges between the base enclosure and one end of the rubber feet.

Component replacement procedures 27


3. Pull up the rubber feet lightly and quickly.

To install the rubber feet, refit them on the adhesive backing.

NOTE: The bottoms of the computer feet are ribbed. These ribs are designed to fit only one way in the
grooves that are in the enclosure. Make sure the feet are positioned in those grooves when reinstalling the
feet.

28 Chapter 5 Removal and replacement procedures for authorized service provider parts
Bottom cover
Table 5-2 Bottom cover descriptions and part numbers

Description Spare part number

Bottom cover, pike silver L56976-001

Bottom cover, stone silver L56977-001

Before removing the bottom cover, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
To remove the bottom cover:
1. Remove the four Phillips M2.5 × 6.0 screws (1) from under the feet, and then two Phillips M2.5 × 4.0
screws (2) from the front part of the bottom cover.

Component replacement procedures 29


2. Use a thin plastic tool (1) to release the back cover. Work your way around prying to disengage the
bottom cover from the computer, and then remove the cover (2).

Reverse this procedure to install the bottom cover.

30 Chapter 5 Removal and replacement procedures for authorized service provider parts
Battery
Table 5-3 Battery and system board hook descriptions and part numbers

Description Spare part number

Battery L11119-855

System board hook L23206-001

Before removing the battery and system board hook, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
To remove the battery and system board hook:
1. Remove the five screws (1) securing the battery.
2. Lift the top of the battery (2), and then remove the system board hook (3).

Reverse this procedure to install the battery.

Component replacement procedures 31


Hard drive
NOTE: The hard drive spare part kit does not include the hard drive cover.

Table 5-4 Hard drive descriptions and part numbers

Description Spare part number

Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005

Hard drive, 500 GB, 7200 rpm, 7 mm 703267-005

Hard drive cable L23187-001

Hard drive bracket L24490-001

Before removing the hard drive, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove the hard drive:
1. Open the system board ZIF connector (1), and then disconnect the cable (2).
2. Lift the front of the hard drive (3), and then remove it (4) from the computer.

3. To remove the hard drive bracket and connector cable, pull the sides up and away from the hard drive
(1), and then remove the bracket from the hard drive (2).

32 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. Pull the connector away from the hard drive (3).

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 33


WLAN module
Table 5-5 WLAN module descriptions and part numbers

Description Spare part number

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005

Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 Combo Adapter (non-vPro) (MU-MIMO L25889-005
supported)

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.

2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the WLAN module to the system board. (The WLAN
module tilts up.)

34 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 35


Memory module
Table 5-6 Memory module descriptions and part numbers

Description Spare part number

4 GB memory module (SODIMM) L10598-855

8 GB memory module (SODIMM) 937236-855

16 GB memory module (SODIMM) 937438-855

Before removing a memory module, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

36 Chapter 5 Removal and replacement procedures for authorized service provider parts
Solid-state drive
Table 5-7 Solid-state drive descriptions and part numbers

Description Spare part number

Solid-state drive, 512 GB, PCIe L25984-001

Solid-state drive, 256 GB, PCIe L25983-001

Solid-state drive, 256 GB, SATA-3 L56986-001

Solid-state drive, 128 GB, SATA-3 L25981-001

Optane memory module, 16 GB L34406-001

Solid-state drive bracket L24488-001

Solid-state drive board L24487-001

Before removing the solid-state drive, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive to the system board.
2. Remove the drive (2) by pulling it away from the connector.

NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to install the solid-state drive.

Component replacement procedures 37


Speakers
Table 5-8 Speaker description and part number

Description Spare part number

Speakers (includes left and right speakers and cable) 926558-001

Before removing the speakers, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Remove the tape (2) securing the cable.
3. Lift the speakers out of the computer (3).

Reverse this procedure to install the speakers.

38 Chapter 5 Removal and replacement procedures for authorized service provider parts
Power connector
Table 5-9 Power connector description and part number

Description Spare part number

Power connector L23188-001

Before removing the power connector cable, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
5. Remove the right hinge screw and lift the right hinge (see Display assembly on page 49).
To remove the power connector:
1. Disconnect the power connector cable (1) from the system board.
2. Lift the power connector (2) to remove it.

Reverse this procedure to install the power connector.

Component replacement procedures 39


Touchpad click board
Table 5-10 Touchpad click board and cables descriptions and part numbers

Description Spare part number

Touchpad click board L24486-001

Touchpad board cable L23184-001

Touchpad click board cable L24485-001

Before removing the touchpad click board, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove the touchpad click board:
1. Disconnect the touchpad cable (1) from the system board ZIF connector, and then disconnect from the
touchpad click board cable (2) from the touchpad ZIF connector.
2. Remove the two Phillips M2.0 × 2.0 screws (3) that secure the touchpad click board to the computer.
3. Lift the board (4), and then slide it outward from under the clips that hold it on place (5).

TIP: The edge of the board sits under clips. Be sure to slide the board out from under the clips to
prevent damage to the board or clips.

Reverse this procedure to install the touchpad click board.

40 Chapter 5 Removal and replacement procedures for authorized service provider parts
Touchpad
Table 5-11 Touchpad description and part number

Description Spare part number

Touchpad L24484-001

Before removing the touchpad, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
5. Remove the touchpad click board (see Touchpad click board on page 40).
To remove the touchpad:
1. Peel the conductive tape off the keyboard (1).
2. Lift the touchpad to remove it from the computer (2).

Reverse this procedure to install the touchpad click board.

Component replacement procedures 41


USB board
Table 5-12 USB board and cable descriptions and part numbers

Description Spare part number

USB board L24483-001

USB board cable L23186-001

Before removing the USB board, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove the USB board:
1. Disconnect the cable from the ZIF connector on the USB board (1)
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the USB board to the computer.
3. Remove the USB board from the computer (3).

Reverse this procedure to install the USB board.

42 Chapter 5 Removal and replacement procedures for authorized service provider parts
Fan
Table 5-13 Fan and fan insert descriptions and part numbers

Description Spare part number

Fan L23189-001

Before removing the fan, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove the two Phillips M2.5 × 5.0 screws (2) that secure the fan to the computer.
3. Lift the fan out of the computer (3).

Reverse this procedure to install the fan.

Component replacement procedures 43


System board
NOTE: The system board spare part kit includes replacement thermal materials.

Table 5-14 System board descriptions and part numbers

Description Spare part number

System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows operating system

For use in models with discrete graphics:

● Intel Core i7-8565U processor and 2 GB of dedicated video memory L62278-xxx

● Intel Core i5-8265U processor and 2 GB of dedicated video memory L64984-xxx

● Intel Core i3-8145U processor and 2 GB of dedicated video memory L56988-xxx

● Intel Core i3-7020U processor and 2 GB of dedicated video memory L62276-xxx

For use in models with UMA graphics:

● Intel Core i7-8565U processor L56990-xxx

● Intel Core i5-8265U processor L62279-xxx

● Intel Core i3-8145U processor L56989-xxx

● Intel Core i3-7020U processor L62277-xxx

Before removing the system board, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
5. Remove the fan (see Fan on page 43).

NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:

● WLAN module (see WLAN module on page 34)


● Memory modules (see Memory module on page 36)
● Solid-state drive (if installed) (see Solid-state drive on page 37)
● Heat sink assembly (see Heat sink assembly on page 46)
To remove the system board:
1. Position the computer upright, and then disconnect the following cables from the system board:
(1) USB board cable
(2) WLAN antenna cables

44 Chapter 5 Removal and replacement procedures for authorized service provider parts
(3) Fan cable
(4) Touchpad button board cable
(5) Keyboard cable
(6) Backlight cable
(7) Hard drive cable
(8) Speaker cable
(9) Power connector cable
(10) Display cable

2. Remove the three silver Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer.
3. Remove the black Phillips broadhead M2.0 × 3.0 screw (2) that secures the system board to the
computer.
4. Lift the system board out of the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures 45


Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.

Table 5-15 Heat sink descriptions and part numbers

Description Spare part number

Heat sink assembly, discrete (includes replacement thermal materials) L23192-001

Heat sink assembly, UMA (includes replacement thermal materials) L23191-001

Before removing the heat sink assembly, follow these steps:


1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove the heat sink assembly:
1. If you have a model with discrete graphics:
a. In the order indicated on the heat sink, remove the six Phillips M2.0 × 4.0 screws (1) that secure the
heat sink to the system board.
b. Remove the heat sink (2) from the system board.

2. If you have a model with UMA graphics:


a. In the order indicated on the heat sink, remove the four Phillips M2.0 × 4.0 screws (1) that secure
the heat sink to the system board.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts
b. Remove the heat sink (2) from the system board.

NOTE: Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heat sink,
processor, and system board spare part kits.

The following illustrations show replacement thermal material locations.


● Discrete graphics: Thermal paste is used on the heat sink (2) (4) and associated system board
components (1) (3).

Component replacement procedures 47


● UMA graphics: Thermal paste is used on the heat sink (2) and associated system board component (1).

Reverse this procedure to reassemble and install the heat sink assembly.

48 Chapter 5 Removal and replacement procedures for authorized service provider parts
Display assembly
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the rubber feet (see Computer feet on page 27).
3. Remove the bottom cover (see Bottom cover on page 29).
4. Remove the battery (see Battery on page 31).
To remove the display assembly:
1. Disconnect the display cable from the system board(1).
2. Disconnect the wireless antenna cables from the WLAN module (2).

3. Position the computer so it is open with the display hanging off the table (1).
4. Remove the six Phillips M2.5 × 6.0 screws (2) from the display hinges.

Component replacement procedures 49


5. Rotate the hinges upward to an angle (3), and then remove the display (4).

If it is necessary to replace any of the display assembly subcomponents:


1. Lift the hinge cap to remove it from display.
The hinge cap is available as spare part numbers L58455-001 for pike silver models and L58454-001 for
stone silver models.

50 Chapter 5 Removal and replacement procedures for authorized service provider parts
2. Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.
3. Remove the display bezel (4).
The display bezel is available as spare part numbers L56980-001 for models without a webcam and
L56981-001 for models with a webcam.

4. To remove the webcam/microphone module:


a. Position the display assembly with the top edge toward you.
b. Lift the webcam module to disengage the adhesive that secures the module to the display (1).

Component replacement procedures 51


c. Disconnect the cable (2) from the module.
The webcam module is available as spare part number L56987-001.
The microphone module is available as spare part number L56984-001.

5. To remove the display panel:


a. Use a tweezer to grasp the adhesive tape (1) near the bottom corners of the display panel. Pull the
tape out from under the right (2) and left (3) corners of the display panel until it is completely
removed. Lift the top of the panel (4).

TIP: You must pull the tape several times to remove it.

52 Chapter 5 Removal and replacement procedures for authorized service provider parts
b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on
the back of the panel.
c. On the back of the display panel, release the adhesive strip that secures the display panel cable to
the display panel, and then disconnect the cable (2).
d. Remove the display panel from the display enclosure (3).
The display panel is available as spare part numbers L56982-001 for FHD UWVA panels and
L56983-001 for HD SVA panels.

6. To remove the display hinges:

Component replacement procedures 53


a. Remove the three Phillips M2.5 × 2.5 screws (1) from the bottom of each hinge.
b. Remove the display hinges from the enclosure (2).
The display hinges are available as spare part number L24470-001.

7. To remove the display/webcam cable, lift the tape from atop the connector on the webcam module (1),
and then disconnect the cable from the webcam module (2). Lift the cable from the display enclosure to
disengage the adhesive that secures it (3).
The display/webcam cable is available as spare part number L24492-001 for models with HD panels and
L24493-001 for models with FHD panels.

54 Chapter 5 Removal and replacement procedures for authorized service provider parts
8. To remove the wireless antennas and cables, release the wireless antenna cables from the clips (1) built
into the side of the display enclosure, and then peel the antennas of the display enclosure (2) to remove
the antennas and cables.

NOTE: Number of antennas and transceivers may vary.

The antenna cables are available as spare part number L24640-001 for models with dual antennas and
L29012-001 for models with a single antenna.

9. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
The display enclosure is available as spare part number L56978-001 for pike silver models and L56979-001
for stone silver models.
Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 55


Top cover/keyboard
The top cover/keyboard spare part remains after all other spare parts have been removed.
The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight
cable.
In this section, the first table provides the main spare part number for the keyboard. The second table
provides the country codes.
Table 5-16 Top cover/keyboard descriptions and part numbers

Description Spare part number

Pike silver, not backlit L57400-xx1

Stone silver, not backlit L57402-xx1

Table 5-17 Keyboard country codes

For use in country or region Spare part number For use in country or region Spare part number

Brazil -201 Taiwan -AB1

India -D61 Thailand -281

Latin America -161 United States -001

56 Chapter 5 Removal and replacement procedures for authorized service provider parts
6 Computer Setup (BIOS), TPM, and HP Sure
Start

Using Computer Setup


Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.

Starting Computer Setup


▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup


● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup


NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 57.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Using Computer Setup 57


NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS


Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version


To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 57.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 58.

Downloading a BIOS update


CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:

58 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start


a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Changing the boot order using the f9 prompt


To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)


IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:


1. Start Computer Setup. See Starting Computer Setup on page 57.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 59


Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

60 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start


7 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 61).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 61).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 61).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 61).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media


Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media 61


NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery


Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 61.

Recovering using HP Recovery media


HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 61.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:


▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order


If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Insert the HP Recovery media.


2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

62 Chapter 7 Backing up, restoring, and recovering


8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products


only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 63.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows


● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 63


Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products


only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows


To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI


NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 65.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

64 Chapter 8 Using HP PC Hardware Diagnostics


NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI


To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 65.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive


Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version


To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products


only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

Using HP PC Hardware Diagnostics UEFI 65


1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select


products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI


NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version


To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number


NOTE: For some products, it may be necessary to download the software by using the product name or
number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings


Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

66 Chapter 8 Using HP PC Hardware Diagnostics


● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 67


68 Chapter 8 Using HP PC Hardware Diagnostics
9 Specifications

Computer specifications
Table 9-1 Computer specifications

Metric U.S.

Dimensions

Depth 324.0 mm 12.76 in

Width 225.9 mm 8.9 in

Height (rear) 19.9 mm 0.78 in

Weight 1480 g 3.26 lb

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

Computer specifications 69
35.6 cm (14.0 in) display specifications
Table 9-2 Display specifications

Metric U.S.

Active diagonal size 35.6 cm 14.0 n

Thickness 3.0 mm 0.118 inch

3.0 mm

3.0 mm

3.0 mm

Resolution 1920 × 1080 (FHD panel)

1366 × 768 (HD panel)

Surface treatment Anti glare

Brightness 220 nits (HD panel)

250 nits (FHD panel)

Viewing angle SVA (HD panel)

UWVA (FHD panel)

Backlight WLED

Graphics adapter eDP

70 Chapter 9 Specifications
Hard drive specifications
Table 9-3 Hard drive specifications

1-TB* 500-GB*

Dimensions

Height 7.2 mm or 9.5 mm 7.2 mm

Length 100.4 mm 100.6 mm

Width 69.9 mm 70.1 mm

Weight 115.0 g 92.0 g

Interface type SATA SATA

Transfer rate

Synchronous (maximum) 300 MB/sec 300 MB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.4 ms 3 ms

Average (read/write) 10 ms 13 ms

Maximum 12 ms 24 ms

Logical blocks 1,938,921,461 1,048,576,000

Disk rotational speed 5400 rpm 5400 rpm

Operating temperature 0°C to 60°C (32°F to 140°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specifications 71


PCIe solid-state drive specifications
256-GB* 512-GB*

Dimensions

Height 1 mm 1 mm

Length 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm

Weight < 10 g < 10 g

Interface type ATA-7 ATA-7

Transfer rate

Sequential Read Up to 2150 MB/s Up to 2150 MB/s

Random Read Up to 300,000 IOPs Up to 300,000 IOPs

Sequential Write Up to 1260 MB/s Up to 1550 MB/s

Random Write Up to 100,000 IOPs Up to 100,000 IOPs

Ready time, Maximum (to not busy) 1.0 s 1.0 s

Access times

Logical 0.1 0.1

Total logical sectors 500,118,192 1,000,215,216

Operating temperature

Operating 0° to 70°C (32°F to 158°F) 0° to 70°C (32°F to 158°F)

Non-operating -40° to 80°C (-40°F to -40° to 85°C (-40°F to


176°F) 185°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

72 Chapter 9 Specifications
SATA solid-state drive specifications
Table 9-4 Solid-state drive specifications

128-GB* 256-GB*

Dimensions

Height 1 mm 1 mm

Length 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm

Weight < 10 g < 10 g

Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps)

Transfer rate

Sequential Read Up to 520 MB/s Up to 540 MB/s

Random Read Up to 60K IOPs Up to 85K IOPs

Sequential Write Up to 160 MB/s Up to 280 MB/s

Random Write Up to 34K IOPs Up to 67K IOPs

Ready time, maximum 1.0 s 1.0 s

Access times

Logical 0.1 ms 0.1

Total logical sectors 250,069,680 500,118,192

Operating temperature

Operating 0° to 70°C (32°F to 158°F) 0° to 70°C (32°F to 158°F)

Non-operating -40° to 95°C (-40°F to 203°F) -55° to 90°C (-67°F to 194°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

SATA solid-state drive specifications 73


74 Chapter 9 Specifications
10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries


The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 75


Requirements for specific countries and regions
Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

76 Chapter 10 Power cord set requirements


Table 10-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 77


78 Chapter 10 Power cord set requirements
11 Statement of memory volatility

The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.

Current BIOS steps

1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

79
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
● Clear the contents of the drive using the following Disk Sanitizer commands steps:

IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.


NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.

80 Chapter 11 Statement of memory volatility


c. Select Hard Drive Utilities.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.

Nonvolatile memory usage


Table 11-1 Troubleshooting steps for nonvolatile memory usage
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

HP Sure Start flash 8 MB No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.

For more
information,
see Using HP
Sure Start
(select models
only)
on page 85.

Real Time Clock 256 bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or by
configuration data. changing the Microsoft®
memory Windows date & time.

Controller (NIC) 64 KB (not No Yes Stores NIC NIC EEPROM is programmed A utility must be used to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.

DIMM Serial 256 bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)

Nonvolatile memory usage 81


Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued)
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

System BIOS 9 MB Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are input using the
A utility must be used for
Computer Setup (BIOS) or a
writing data to this
custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
the on-screen
instructions.

Intel Management 1.5 MB or 7 MB Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read/write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility must be used
http://www.hp.com/ third-party data factory or by an for updating the
support. Select store. administrator using the firmware. Only firmware
Find your Management Engine (MEBx) updates digitally signed
product, and then setup utility. The third-party by Intel can be applied
follow the on- data store contents can be using this utility.
screen populated by a remote
instructions.) management console or local
applications that have been
registered by an
administrator to have access
to the space.

Bluetooth flash 2 Mb No Yes Stores Bluetooth flash is A utility must be used for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.

802.11 WLAN 4 Kb to 8 Kb No Yes Stores 802.11 WLAN EEPROM is A utility must be used for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.

Webcam (select 64 Kb No Yes Stores webcam Webcam memory is A utility must be used for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware

82 Chapter 11 Statement of memory volatility


Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued)

Does this Does this


memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

upgrade is necessary to
address a unique issue.

Fingerprint reader 512 KB flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.

Nonvolatile memory usage 83


Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?

IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility must be used to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?

84 Chapter 11 Statement of memory volatility


IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.

Using HP Sure Start (select models only)


Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Using HP Sure Start (select models only) 85


86 Chapter 11 Statement of memory volatility
12 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

87
88 Chapter 12 Recycling
Index

A chipset, product description 1 esc key, identifying 11


AC adapter 19 components
Adhesive tape kit 19 bottom 12 F
antennas display 7 fan
illustrated 19 keyboard area 8 illustrated 17
removing 55 left side 6 removing 43
audio-out (headphone)/audio-in right side 5 spare part number 43
(microphone) combo jack, computer major components, fan/heat sink assembly
identifying 5 illustrated 15 removing 46
Computer Setup feet
B navigating and selecting 57 removal 27
backup, creating 61 restoring factory settings 57 spare part numbers 27
backups 61 starting 57 fn key, identifying 11
battery computer setup 57
illustrated 16, 31 computer specifications 69 G
removing 31 connector, power 6 grounding methods 24
battery light 5 guidelines
BIOS D packaging 25
determining version 58 display assembly transporting 25
downloading an update 58 illustrated 16 workstation 22
updating 58 removing 49
Bluetooth label 13 spare part numbers 16 H
boot order display assembly subcomponents hard drive
changing using the f9 prompt illustrated 18 illustrated 16
59 removing 49 product description 2
boot order, changing 62 display bezel removing 32
bottom 13 illustrated 18 specifications 71
bottom cover removing 50 hard drive bracket
illustrated 17 display cable illustrated 16, 32
removing 29 illustrated 19 hard drive cable
buttons removing 54 illustrated 16, 32
left touchpad 8 display components 7 hard drive connector
power 10 display enclosure removing 33
right touchpad 8 illustrated 19 hard drive cover
removing 55 removing 32
C display panel HDMI port, identifying 5
cache memory illustrated 18 heat sink assembly
product description 2 product description 1 illustrated 17
camera 7 removing 52 spare part number 46
identifying 7 display specifications 70 hinge cover
product description 2 drive light, identifying 6 illustrated 16
camera light, identifying 7 hinges
caps lock light, identifying 9 E illustrated 19
cautions electrostatic discharge (ESD) 22 removing 52, 53
electrostatic discharge 22 preventing damage 23

Index 89
HP PC Hardware Diagnostics UEFI M processor 1
downloading 65 M.2 solid-state drive product description
starting 65 specifications 72 cache memory 2
using 64 memory camera 2
HP PC Hardware Diagnostics Windows illustrated 17 chipset 1
downloading 63 nonvolatile 79 display panel 1
installing 64 product description 1 hard drive 2
using 63 volatile 79 keyboard 3
HP Recovery media memory card reader, identifying 6 media card reader 2
recovery 62 memory module memory 1
HP Sure Start 85 removing 36 operating system 3
microphone pointing device 3
I illustrated 19 ports 2
internal microphones, identifying 7 spare part number 19 power requirements 3
model name 1 processor 1
J product name 1
jacks N RJ-45 (network) jack 2
audio-out (headphone)/audio-in network jack, identifying 5 security 3
(microphone) combo 5 nonvolatile memory 79 serviceability 4
network 5 wireless networking 2
RJ-45 (network) 5 O product name 1
operating system, product product name and number,
K description 3 computer 13
keyboard Optane memory module
illustrated 16 spare part number 37 R
product description 3 spear part number 16 recovery 61
keys discs 62
esc 11 P HP Recovery partition 62
fn 11 packaging guidelines 25 media 62
Windows 11 pointing device, product USB flash drive 62
description 3 recovery media
L ports creating using HP Cloud Recovery
labels HDMI 5 Download Tool 61
Bluetooth 13 product description 2 creating using Windows tools 61
regulatory 13 USB SuperSpeed 5 regulatory information
serial number 13 USB Type-C 6 regulatory label 13
service 13 power button, identifying 10 wireless certification labels 13
wireless certification 13 power connector Remote HP PC Hardware Diagnostics
WLAN 13 identifying 6 UEFI settings
left side components 6 illustrated 16 customizing 66
lights power connector cable using 66
AC adapter and battery 5 removing 39 removal/replacement
battery 5 power cord procedures 27
camera 7 requirements for all countries removing personal data from volatile
caps lock 9 75 system memory 79
drive 6 requirements for specific restoring 61
power 6 countries and regions 76 right side components 5
RJ-45 (network) 5 set requirements 75 RJ-45 (network) jack
power lights 6 product description 2
power requirements, product RJ-45 (network) jack, identifying 5
description 3

90 Index
RJ-45 (network) lights, identifying T wireless antennas
5 top cover illustrated 19
illustrated 16 removing 55
S top cover/keyboard 56 wireless certification label 13
Screw Kit 20 touchpad wireless networking
security cable slot, identifying 6 removing 40, 41 product description 2
security, product description 3 settings 8 WLAN
serial number, computer 13 spare part number 40, 41 illustrated 17
service labels, locating 13 touchpad board WLAN antennas, identifying 7
serviceability, product description 4 illustrated 16 WLAN device 13
setup utility touchpad buttons WLAN label 13
navigating and selecting 57 identifying 8 WLAN module
restoring factory settings 57 touchpad click board removing 34
slots illustrated 16 workstation guidelines 22
security cable 6 removing 40, 41
solid-state drive spare part number 40, 41
illustrated 16 touchpad click board cable
removal 37 illustrated 16
spare part numbers 37 spare part number 40
specifications 73 touchpad zone, identifying 8
solid-state drive board TPM settings 59
illustrated 16 transporting guidelines 25
spare part number 37 traveling with the computer 13
solid-state drive bracket 16
spare part number 37 U
speakers USB board
illustrated 17 illustrated 16
removing 38 removing 42
speakers, identifying 10 USB board cable
special keys, using 11 illustrated 16
specifications USB SuperSpeed port, identifying 5
computer 69 USB Type-C port, identifying 6
display 70
hard drive 71 V
M.2 solid-state drive 72 vents, identifying 10, 12
solid-state drive 73
static electricity 23 W
Sure Start webcam
using 60 illustrated 19
system board webcam cable
removing 44 removing 54
spare part number 17, 44 webcam/microphone cable
system board hook 17 removing 52
removing 31 webcam/microphone module
system memory, removing personal removing 51
data from volatile 79 Windows
system restore point, creating 61 backup 61
recovery media 61
system restore point 61
Windows key, identifying 11
Windows tools, using 61

Index 91
92 Index

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