Barriers on Effective communication

Barriers on Effective Communication

Among Employees In Banking
Organization
A case Study Of I-CIMB(M)Sdn Bhd

Research Proposal
By Binish Mahmood (1921109009)
Najm-ul-Sehar Irfan (1921109049)
Supervisor: Dr. Humaira Dari
i
SZR6014: Research Methodology

Introduction & Problem Statement

 Aim of the Study
 Research objectives
 Problem statement
 Significance of Study
 Limitations

Introduction:
We all use words and languages every-day to interact with people at work.
But do we really communicate effectively. Effective communication is a process of
exchange ideas, thoughts, knowledge and information such that the purpose or
intention is fulfilled in the best possible manner.
Communication barriers implies any form of hindrance in the flow of communication i.e
when one party is not able to get the message conveyed by another party accurately
clearly and intendedly.
Barriers in communication:
 Physical barriers
 Gender barriers
 Technology barriers
 Attitude barriers
 Organizational barriers
 Cultural barriers
 Personal barriers

Aim of the study:

 This study reflects on the problems encountered by research and academics,
 Especially on communication gaps in workplaces.
 The goal of this analysis to examine the variables that are obstacles to successful
communication at work specialized in I-CIMB company.
 The objective is to find the factors that prevent the effective communication in the
organization.
 To find the factors that prevent effective communication in workplace
communication.
 To analyze the type of organization communication among employees in I-CIMB,
Kuala Lumpur

The main objective of the research is to identify what are the primary factors that cause
barriers on effective communication in a banking organization. The purpose to get your
specific audience to the desired goal. The goal could be informing them or allowing
them to understand a message.

Problem Statement:
Researching business goals and organization have always been
a challenge. However, there are no specific indicators that can measures the
effectiveness of communication in the workplace.

 Effective communication in workplace as a catalyst

 The major challenge faced by every organization
 Effective communication in management is crucial

Working environment effective communication is fundamental to a

successful business (Jelani & Nordin,2019)
Hedman & valo (2015) has developed the importance of effective communication
from the perspective of management teams in an organization

It determine the employee good performance and as an indicate to check overall

organization

goals are met

(Neely & Mosely, 2018)

 Conclude here effective communication is a key

measure for everyone performance within the working
environment.

.

Significance of Study:

This study is mainly conducted to help banking organization

especially to exposed on what are the barriers of effective communication
that should be prevented .

 The link between effective communication and

organization goals can be seen as a guideline to
understand better about the root the problem related to
effective communication among employees in the
banking sectors.

 To give insight to the organization management on

the importance of maintaining and developing effective
communication in their workplace in order to achieve
 organization goals.

 Can give exposure to the public on how to practice

effective communication ans what barriers in the
banking organization

 I-CIMB and other banking staffs are expected to be

aware that there is a need to occupy their skills of
communication thought developing an optimum level of
effective workplace communication .

Limitations:
 Total number of information used in this study is in small amount

Therefore, generation cannot be done to describe the issue in whole

involving all employees in an organization.
 The scope is too narrow (only focus in I-CIMB context)

The result provide is significantly describing the situation only in that

particular area and is not be brought further as different companies
may encounter different result, depending on respective feature and
circumstances.

 All the information is form the same organization

 This study cannot be able to represent the whole population of different
types of organization with different backgrounds.

Research Questions:
A research question is an essential tool to help guide your research paper,
project, or thesis. A research question clearly defines a significant area of interest which
requires investigation.

Five questions for good research:

 What is the problem to be solved? Every good research

project solves some particulars problem.
 Who cares about this problem and why?
 What have others done?
 What is your solution to the problem?
 How can you demonstrate that your solution is a good one?
 what are the possible
barrires of effective
communication that can
be encountered throught
your experience in
banking organisation?

from your opinion, do you

what are the solution thta
think effective
might purpose to reduce
communication plays an
or prevent all the
important role in your
communication barriers?
organisaton?

Research
Question

Review of Literature:
 Past Research

 Effective Communication
It was observed that leadership and decision-making
problems were linked to the majority of challenges
encountered by management.
(Hedman & Valo, 2015; Neely
& Mosley,2018)

Example of the situation:

During meeting sessions, most organization have faced
these concerns where certain workers had nob ability to
communicate their opinion while the other participants
limited their chance to share.

It was emphasized to the issues related

effective communication and stressed the
contact challenges encountered by the
management of the company and tried to
explain what in fluences affected or what
components are the preventives foe successful
communication in the workplace.
(Odine, 2015)

Past Researches
EXAMINED ON HOW COMMUNICATION BARRIERS AFFECT
THE EFFECTIVE COMMUNICATION OF WORKPLACE AND
INFORMATION TRANSFER IN AN ORGANISATION.
(Md.Yusof Nd Rahmat, 2020)

Findings:

The authors found that most of the information strongly

disagreed with the statements that they are not a lowed to voice out
my opinion at their workplace.

One of the greatest challenges to the success of

workplace contact has been loss of Empathy
(Adu-Oppong 7 Agyin-Birikorang,
2014)

Past Researches
 organization
effective
communication
communication
Strategies

 Effective communication is crucial to be adapted by the

management in order to increase employee performance and
organizational productivity

 Effective communication allows people who communicate to

understand the intention of delivering the message to their receivers
(Md. Razak, Wan Athmar, 2019)

 Effective communication was believe as a key to

organization success. The researcher states that a fail
communication will results to collapse the business
performance.

 When the effective communication is being neglected in an

organization, employees tend to lose their trust and respect
towards company and the mangers.
 (Rana,2013)

Theorical Framework:
The theorical framework is the structure that can hold or
support a theory of the research study. The theorical
framework introduces and describe the theory that
explains why the research problem under study exists.

This point says that communication is a mechanical process that

passes from one location to the other. It is well established fact that
the one end is the sender from which the communication originates,
and the receives is where the communication terminates.
1) Classical Theories
2) Communist theory
3) Development communication theory
4) Standpoint theory
5) Actor-network theory
6) Adaptive structuration theory
7) Cognitive dissonance theory
8) Confirmation bias
9) Cultivation theory
10) Face negotiation theory

The need of theorical framework:

Introducing definitions of the concepts or variables in your model.

Developing a conceptual model that provides a descriptive
representation of the theory. Coming up with a theory that provides
an explanation for relationship between the variable in the model.
Variables:
Anything that can take on differing or varying values. The values can
differ at various times for the same object or person, or at the same time
for different objects or persons.

Examples of variables are production units, absenteeism.

Types of Variables:

Dependent
Variable

independent
Variables

moderating
Variable

1) Dependent Variable: It is the main variables that lends itself for

investigation as a variable factors. The dependent variables is the variable
of primary interest to the research. The researcher’s goal is to understand
and describe the dependent variables, or to explain its variability.
2) An independent variable is one the influences the dependent variable in
either a positive or negative way. To establish relationships, the
independent variable is manipulated.
3) The moderating variable is one that has a strong contingent effects on the
independent variables or independent variable relationship. That is the
presence of a third variable modifies the original relationship between the
independent and the dependent variables.

workforce organisational
Diversity effectiveness

Managerial
expertise

 Workforce diversity – independent

variable
 Organizational; effectiveness –
dependent variable
  Managerial expertise – Moderating
Variable

workforce creative organizational

Diversity Synergy effectiveness

 Workforce Diversity – independent variable

 Organizational effectiveness – dependent variable
 Creative synergy – mediating variable
Procedures: Method Section
 Research Design
 Data collection Method
Research Methodology:
Qualitative Designs
The research design begins with open ended type of
research question of how do effective communication in
workplace affect the organization objectives.
( Koro-
Ljunberg, Mazzei & Ceglowski, 2014)
All the research question allows the participant to
respond freely in a narrative way to guide and explain
the overall research
( Reswell 2013;
Taylor et al., 2018)
Research question must address the description of the
phenomenon the lived experience of workplace
problems on effective communication and the solution
suggest by the informants
( Lindlof & Taylor
2011 )
The question provides a description of the workplace
effective communication phenomenon and situation
emerged from the study of the organization
communication experience
(Creswell, 2014)
The interview question seek to come out with the
possible solutions of preventing the effective
communication barriers
( Patton, 2015)

Data collection Method

Interviews

 Pilot interviews

 Real interviews

 DEGREE OF FLEXABILITY
 ALLOW PARTICIPANT TO ANSWERQUESTION FREELY

 COLLECTING DATA
 BASED ON THE LIVING EXPERIENCE OF THE
SAMPKLE GROUP
 OPEN-ENDED QUESTION
 ASKED FOLLOW-UP, SUPPLEMNTARY AND QUESTIONING
QUESTIONS
 transcribing

Interview protocols suggest by Cresswell (2014)

Data analysis:

Qualitative
interpretation

datad
processing

Data
presentation
Qualitative interpretation:
  Transform raw data into valuable meaning
 To provide data with “meaning, structure, and order”
Data processing
 Reported interviews in a form of recording
 Transcribed the recording
 Disciplined, rational and systematic tagging and labelling
of the entire data set was used in the second stage of data
processing.
Data presentation
 Thick definition of contract apprehension codes were
applied and reapplied to the data for presentation

Data management:
 Interview material
Gathered using a digital audio recording system
 Data storage
Both information was safely and digital data backups were made
 Transcriptions
Interviews were transcribed verbatim and arranged digitally
 Keep participants anonymous
Each participants actual name obscured during the coding process
Pseudonyms of each participants were safely stored and used in data
presentation.
Recommendation And Conclusion:
Target Participants

10 information
 Employees of I-CIMB (M) Sdn Bhd
 Comprising different kind of position levels
Assistant Manager
Executive Officers
 Officers

Location of study conducted

I-CIMB Bank Bangsar South in Kuala Lumpur
The scope of effective communication is wide and pervasive. The
human being are somehow engaged in communication from cradle
to grave. It includes staffing, directing and controlling.
Communication for the effective functioning of the organization.

overcoming barriers to
communication

use of latest
feedback
technology

use of proper body developing good

active listening language and and interpersonal
gesture relations
Conclusion:
Communication may brake down as a result of many communication
barriers that may be attributed to the sender or receivers. Therefore,
effective communication requires familiarity with the barriers.
Choosing the right channel for communication is also an important,
because choosing the wrong medium undermines the message.
Barriers may lead to your message becoming distorted and you
therefore risk wasting both time or money by causing confusion and
misunderstanding. Effective communication involves overcoming
these barriers and conveying a clear and concise message.
