Getting Started Guide: IBM SureMark 4610-2CR and 4610-

2NR Printer

Technote (FAQ)

Question
This is the FIRST place to look for 4610-2CR and 4610-2NR support! It has an overview, options, cables, dimensions,
driver information, pictures, configuration, firmware, migration tips, troubleshooting and where to get more support.

Answer

Note that there is a lot of 4610-TI3/4 information in our Knowledgebase that may or may not apply. Please check with
TechLine if you need clarification. Don't need to print documents? We offer a receipt only 4610-1NR SureMark Printer.

The content below is being updated frequently so always check here for the latest tips based on feedback from other
users. Please email any updates, suggestions or corrections to us.

Index Quick Links

- Overview - Features & Specifications

- Fast Facts - Sales Information
- Options - Pictorial Feature Guide
- FAQs - Driver & Firmware Downloads
- Cables - Windows Demo
- Dimensions - User & Service Guide
- Supported OSs - Knowledgebase FAQs
Drivers/Languages - Submit Questions to TechLine
- Photography & Videos
- Configuration & Firmware
- Migration Considerations
- Paper
- Troubleshooting
- Support

Overview

The new 4610 SureMark Printer Models 2CR and 2NR are dual-station thermal/impact POS receipt printers offering high-
speed receipt printing - up to 80 lines per second, superior reliability, serviceability, and usability. Available worldwide,
these Models replace Models Tx3, Tx4, and Tx5 and can easily be configured by users to print DBCS (double-byte
character set) characters used in some Asia-Pacific countries, or SBCS (single-byte character set) characters, used in
most other countries throughout the world. Available RS-232, RS-485 and USB (2.0) communication interfaces enable
attachment to IBM’s wide range of SurePOS Series point-of-sale systems plus PCs and competitive systems.

Servicing and managing these new POS printers is very simple and easy. Light-Path management coupled with tool-less
replacement of major assemblies plus enhanced systems management sensors and usage counters make these models
very easy to service and manage. Customers who choose to service their own printers will value the CRU (customer
replaceable unit) replacement of the thermal print head, the main card assembly, and the communication interface
adapter. And the three Light-Path LEDs make diagnosing problems with these CRUs as easy as 1,2,3. Systems
management sensors include a paper motion / paper out sensor, cutter-complete sensor, a low-paper sensor, a print
head ‘health’ sensor plus several more.

Extending IBM’s commitment to Eco-Friendliness, these new 4610 Printers minimize landfill waste and carbon emissions
by using packaging materials that consist mostly of recycled post-consumer materials. All packaging materials and most
of the materials used to manufacture the printer are recyclable. Additionally, these printers are designed to print the very
latest in receipt media technology - new polymer receipt media, which offers a very green alternative to paper receipt
media.

Several ease-of-use features have been added to these new models. Easy drop-and-load paper loading and a cover
open button make paper loading fast and easy. Support for large four-inch diameter paper rolls minimizes labor
expenses by reducing roll changes. A ‘compatibility mode’ is offered for customers who wish to retain existing
applications while upgrading their printers.
These new models are designed to reduce the number of models offered and to accommodate late reconfiguration in the
manufacturing and delivery process. Both the covers and interface card are features of the printer. Printer covers are
nonfunctional and allow easy removal and replacement to accommodate color change. Submit an RPQ to purchase
replacement cover sets. The interface card is designed to be assembled during printer set-up at the customer’s site. This
reduces the number of models and allows easy connection of cables to the interface card before it is attached to the
printer.

Fast Facts

TechTour

This narrated Technical Tour covers

most aspects of the new SureMark Printers in about 38
minutes. Save the self-executing module to your desktop and
run it . The presentation is delivered in a slow, clear style to
make it understandable by all. Use the space bar to pause
playback. You can review sections using the page up/down
keys. For those on the go, an iPod/Blackberry MP4 video is
available.

New High Speed

Receipt Station With a burst speed of 80LPS at 8LPI, post printing long
receipts is quick and easy!

New Drop in
Paper Loading One Touch, One Hand receipt paper replacements
make replacing paper rolls simple and quick.

Improved Paper
Roll Support Larger paper rolls means less paper changes. The
SureMark now supports larger 102mm/4" paper rolls.

New Low Paper

Sensor Others printers may have low paper sensors but ours
leads the pack in reliability and flexibility with remotely
programmable set points.

Improved Check
Processing 99.95% Accurate MICR reading is 100% better than the
current competition. This combined with lowest rejection
rates in it's class means that you will rarely have to manually
process checks.

Improved Paper
Cutter The paper cutter has been improved to cut 50% more
receipts than previous generation. It is quieter and has
several anti-jam features.

Improved
Thermal Print The thermal print head is designed to print 150,000m of
Head receipts. Reliability and availability have been increased with
additional sensors to improve diagnostics and ensure limits
are not exceeded.

New Light Path

Diagnostics Many problems can now be diagnosed over the phone!
Lights illuminate the problem area to quickly and accurately
identify what needs to be fixed.

New Customer
Serviceable The receipt station print head, logic card and interface
adapter can be replaced by just about anyone! This means
that you can express replacements to the store without
 having to call for on site service.

New configurable
SBCS &DBCS Instead of different models with DBCS support, the 2CR
and 2NR can be software configured for different
geographies.

More Memory Memory available to store logos, fonts, bitmaps and

information has been increased 6x previous generation.

More Statistics Statistics are important to increase availability via accurate

predictive preventative maintenance. More statistics means
more aspects of the printer health can be checked remotely!

Color
The 4610-2CR and 4620-2NR are available in Iron Gray
or Pearl White. If needed, a simple cover swap is all that is
needed to switch colors

Simple Upgrades
The 4610-2CR/2NR uses the same power supply and
cables as the 4610-TI3/TI4/TI5. It fits in current integration
trays making upgrades simple.

Firmware
Updateable firmware enables easy maintenance either
using memory key diagnostics, via OS or via UPOS drivers.

Maintenance
Cost Reductions
expensive than the previous generation SureMarks!

Features with this symbol are available in either Native mode

or Compatibility Mode. Maximum benefit is achieved in
Native mode but significant improvements are possible in
Compatibility mode.

Options

IBM 4610-2NR SureMark Printer

This model does not support checks and replaces the 4610-
TI3. This model can also replace the 4610-TI5. Does not
include interface adapter.

IBM 4610-2CR SureMark Printer

This model includes a MICR reader to process checks and
replaces the 4610-TI4. This model can also replace the
4610-TI5. Does not include interface adapter.

USB Interface Adapter

This new interface adapter supports high speed bulk mode
USB 2.0 throughput and is the fastest of the four adapters

RS232 Interface Adapter

This interface adapter attaches to RS232 systems

RS485 Interface Adapter

This interface adapter attaches to systems with RS485/SIO
ports

RS485 24V Interface Adapter

This interface adapter attaches to systems with 24v
RS485/SIO ports in Asia.

Ethernet Interface Adapter

This interface adapter attaches to systems ethernet ports.
See FAQ for more information.

Note:

Although you can order the printer by itself without an

interface adapter, it requires one to function.
 All options are replaceable or reconfigurable by the
customer
See Pictorial Feature Guide for feature codes and
part numbers

FAQs

Q: Are there on-line courses available for the 2CR printer?

A: Yes, RE4610T2 is an technical overview of the 4610-

2CR/2NR printers. RE4610S2 is a module on selling the
printers. You can enroll using the following links.
IBM Customers - IBM Business Partners - IBM Employees

Q: How do I change the BAUD or COM settings for the

SureMark?

A: You use the off-line menu system as covered in the Users

Reference.

Q: The 4610-TI3/4 could emulate the old Model 4 impact

printer. Does the 2CR/2NR support that?
A: No it does not

Q: Wow 80LPS. How do I get a demonstration?

A: To get maximum speed, the printer must run in Native
Mode. Driver updates supporting Native Mode will be
available in August 2008. We plan to add an off-line sample
receipt demo that is independent of software later this
month.

Q: Is there a check imager option?

A: No, the 2CR/2NR replace the TI3/TI4. The TI9 will continue
on for those who need check imaging.

Q: Where can I find out more about Polymer Film Media?

A: Please check the polyfilm paper FAQ

Q: I am attempting to configure a 4610-2CR with a cash drawer

in eConfig and the option does not pop up. How do I order a
SureMark with cash drawer?

A: You have to use 4611 to get the cash drawer and till and
lock.
The 2CR did not release the cash drawer family since they
are available as system devices.

Q: Since the Greek cp (869) will be available at a later stage,

do the 2xR printers support the loading of a user defined
font/cp ?
On the TI3/TG3s I load Greek cps I have designed using the
font edit utility.

A: Yes, in compatibility mode, the fonts you have should

function and look exactly as they would in a TI 3/4. The print
head has the same dot pitch 203 DPI so it should look the
same.

Q: If this is possible, the loading of the font is done using the

same
4610 utility for loading fonts on previous 4610 models ?

A: Yes, in compatibility mode the same TI3/4 utilities should

work.

Q User defined fonts are available in both compatibility &

native mode ?

A: Yes, user defined fonts are available. With updated drivers

 operating in native mode, you'll have access to the full 3M of
user memory (Vs 256K on TI 3/4) for storing more fonts if
needed.

Q: Can you tell me what the off-line print head tests reports
mean?

A: The thermal print head test has two parts, the first is a
general measurement with all dots off to see if there are
shorts between pins. The more shorts, the lower the
reported number. A typical value for a new print head would
be above 200. The relative dot resistance table is of each
dot tested individually. Typically they would be around 190-
210 when new. When a dot fails open, the value would be
higher. The exact value varies depending on the failure
mode.

The impact print head test is for open coils. You will only see
9 values in the table. If the value for one coil is significantly
higher than the others and there appears to be a dot
missing from test prints, it means the coil is open for that
wire.

The results of this test should not be the sole determining

factor for replacing a print head. The results of this test
should be confirmed with a visual inspection of test
documents.

Q: What mode are 2CR/2NR/1NR printers set to in the factory?

A: The factory default mode is Compatibility.

Cables

RS232 RJ45 RS 485 Cash Drawer

PC USB Power
RS 232 9PIN Powered USB Only

0.4m

0.5m 0.5m 0.52m

0.75m 0.75m

0.7m 0.7m

1.52m 1.52m 1.52m 1.52m

2m 2m 2m

3.8m 5m 3.8m 3.8m

Uses the SAME cables as 4610-TI3/TI4/TI5

Uses the SAME power brick as 4610-TI3/TI4/TI5
In practice, the USB specification limits the length of
a cable for full speed devices to 5 meters (a little
under 16 feet 5 inches).
See Pictorial Feature Guide for feature codes and
part numbers

Dimensions

The following table provides a summary of the dimensions and weights. The 4610-2CR/2NR will fit into current
integration trays. Note that although the base of the printer is the same width and depth as the 4610-TI3/TI4 it's projected
dimensions as illustrated by the blue arrows below is larger to accommodate the larger 4" paper roll. The 2CR/2NR is
also taller than the TI3/4 so you may need a display pole extension if you have a 2x20 display integrated behind the
printer.

4610-2CR 4610-2NR

Width (base/projected) 190.5 mm (7.5 in) / 202 mm (7.9 in)

Depth (base/projected) 255 mm (10.0 in) / 277 mm (10.9 in)

Height (front/rear) 140 mm (5.5 in) / 198 mm (7.8 in)

Weight 4.8 Kg (10.6 lb) 4.7 Kg (10.4 lb)

Power

Voltage TBD - Same as 4610-TI3/4

Current TBD - Same as 4610-TI3/4

Supported OSs, Drivers and Languages

Compatibility Mode Native Mode

4690 OS IBM 4690 OSV4R2 - 08A0 IBM 4690 OS V6R1

IBM 4690 OS V5R1 - 08G0
IBM 4690 OS V5R2 - 0820
(8/2008 update enables fw update)

Microsoft WEPOS, Windows 2000, XP WEPOS, Windows 2000, XP & Vista

Windows UPOS 1.94B, NWD 2.4 UPOS 1.96, NWD 2.5
USB Interface is recommended USB Interface is recommended

IRES (Linux) NLPOS 9 SSP3, IRES 2.13 NLPOS 9 SSP3, IRES 2.15
JavaPOS for IRES 1.94B JavaPOS for IRES 1.96
USB Interface is recommended USB Interface is recommended

DOS PC DOS 2000 PC DOS 2000

No support for USB or RS485 No support for USB or RS485
RS232 Interface only RS232 Interface only

Older configurations may work in compatibility mode. For

untested/unsupported configurations, a thorough compatibility
test is strongly recommended before purchasing in large
numbers. There is no support for POSS for DOS.

UPOS Drivers (OPOS/JavaPOS) Support

MICR UPOS 1.96 has full support

UPOS 1.94 in Compatibility Mode

Printer UPOS 1.96 has full support

UPOS 1.94 in Compatibility Mode

Cash Drawer UPOS 1.96 has full support

UPOS 1.94 in Compatibility Mode

These devices were not tested on UPOS 1.95. If you are using
an older release of OPOS/JavaPOS, these devices will
operate in Compatibility Mode but were not tested so you
should perform a complete certification test before roll out.

Supported languages & code pages

Language (Country) Code Windows

Page Code
Page

English (United Kingdom, Belgian, French, 858 1250

German, Dutch, Portuguese, Italian,
Spanish, Swedish/Finnish, Danish)

English (United States) 437 1252

French (Canada) 863 1252

Portuguese (Brazil) 860 1252

Norwegian 865 1252

Greek ** 869 1253

Turkish ** 857 1254

Arabic ** 864 1256

Hebrew (Israel) ** 867 1255

Hungarian, Polish, Czech, Romanian, 852 1250

Slovak,
Slovenian, Croatian **

Ukranian ** 848 1251

Russian (cyrillic) ** 866 1251

Bulgarian, Serbian ** 872 1251

Lithuanian, Latvian, Estonia ** 775 1257

Icelandic ** 861 1252

Japanese ## 932

Chinese - Simplified (PRC) ## 1381

Chinese - Traditional (Taiwan) ## 950

Hanguel (Korea) ## 949

** Requires UPOS 1.12.0 or later ## DBCS Code Page

Photography & Videos

An informal album is available for use in technical manuals and presentations.

Demonstration Videos

Paper Change
This video demonstrates how
easy it is to change the
receipt paper!

Test Print
This video demonstrates how
to perform a test print to
determine firmware level.

Cover Removal
This video demonstrates how
easy it is to remove and
attach the covers!

Check Flipper
This video demonstrates how
easy it is to remove the check
flipper in case you have to
clear a jammed document!

Interface Adapter
This video demonstrates how
easy it is to switch between
USB, RS485 and RS232
adapters.!

Logic Card
This video demonstrates how
easy it is to replace the logic
card!

Print head Removal

This video demonstrates how
easy it is to replace the
thermal print head!

Prototype units were used in these videos.

Functionally they are the same as the ones you
order but they have a shiny finish. The printers we
ship have a textured finish the same as the TI4.
 Configuration and Firmware Updates

Getting to know your printer

Logic Card
A - Protected Power Switch
B - Receipt Station Paper Feed Button
C - (P) Receipt Paper Status
D - (R) Printer Ready
E - (1) Logic Card Problem
F - (2) Interface Card Problem
G - (3) Thermal Print Head Problem
H - Document Feed
I - (D) Document Present

Paper Load Overview

1) Press blue button, cover springs
open!
2) Drop paper in bucket
3) Close cover
4) Tear off excess paper

Off line Configuration

More details on all the available options is in the Draft User Guide. If you need compatibility mode, please set emulation
mode using the menus below.

If the printer is powered ON, power OFF the printer and power it ON again while pressing receipt paper feed. The printer
should now print out an off-line selection menu with these options

1. Enter the code by pressing the paper feed button.

2. Press again and hold the button down at least 1 second to confirm selection.

Sub-menus and tests Codes

Thermal Receipt test 1 Press
Choose Emulation Mode 2 Presses
Model Selection 3 Presses
EIA-232/RS-232 Flow Control 4 Presses
More Selections 5 Presses

3. Exit off-line setup, Open Printer Cover

Firmware Updates
Currently we have no new firmware. As new released are available we will update this section.

Paper

See the list of recommended papers. Note that not all papers for the TI3/TI4 have been tested with the 2CR/2NR

Paper Roll Length Calculator

 Migration Considerations

Migration Considerations
In the TI3/4 printer, one sensor combined the function of cover open and paper out. In the 2CR/2NR there are
many more sensors. Applications can now be enhanced to better guide the operator in how to resolve any
printer issues. For instance they could now display prompts to close the cover on the printer, replace the receipt
paper, or clear a paper jam Vs previously only being able to display a check printer prompt.
In the receipt station, the distance between the paper cutter and the print head has been reduced to make jams
less likely. This reduces the need to service the printer and enables it to handle thinner, more flexible papers.
This reduces the distance between the last print line and the paper cut by less than 10mm (.39 in). The paper
cut is also straighter. Applications that preprint the header for a receipt with the footer for a receipt may need
minor changes to ensure the cut point does not degrade the receipt header.

Compatibility Mode Limitations and Considerations

Firmware updates must be performed using the memory key diagnostics. Updates will be available for 4690 OS
to enable older releases to update firmware.
This section will be frequently updated with our EIP experiences.

New Features
Thermal Cover switch can now distinguish between Cover open, Paper out and Paper Jammed.- The printers
can now detect the difference between a CR cover open and Paper out earlier versions of the printers had a
single states stating there was an error in the CR station. A CR jam status is now new also
Low Paper Sensor (receipt station) –
The printer has the ability to detect when a roll of paper is near the end of the roll and provide a status to the
user (LED) and also to the system. A calibration routine is performed to determine a paper roll parameter. From
this a distance is selected as to when the low paper warning is to be given. Once the calibration is run on one
printer it is possible to set the low paper threshold remotely (via software) for all printers. Note, changing the
thickness of the paper and size of the core will require the calibration routine to run again.
Flexible User FLASH Mapping – The memory allocated to logos, user defined messages, User storage and
user defined fonts can by modified by the user. This includes the ability to place the printer into SBCS or DBCS
mode
Faster Print Speed in the Thermal Print Station - The thermal receipt will print up to 80 lps. (8 lpi) Actual
solution throughput is dependent on the speed of the software on the system unit, communication protocol
bandwidth, available power supplied by the system unit and dot density of the data being printed.
LED Lightpath enables quick and accurate failure isolation
Thermal Cover switch can now distinguish between Cover open, Paper out and Paper Jammed.- The
printers can now detect the difference between a CR cover open and Paper out earlier versions of the printers
had a single states stating there was an error in the CR station. A CR jam status is now new also.
Cutter Jam: detect failure (similar to the TI6/7 models) – Possible to detect when a cutter did not return back to
it’s retracted position
Added print head health for system management – Can detect when elements in the thermal station or wires
in the impact station fail
Power button on/off - When power is added (Plugged in or supplied by the system unit) the printer will default
to on. This is to ensure the printer “comes up” when power is supplied to the printer after a system power up or
after the system comes out of a suspend mode.
Self healing statistic memory – The usage statistics and printer tolerance variables for a printer are mirrored
on the interface card. If the logic card is replaced, this data will automatically be restored. (assuming the I/F is
not changed) This will help keep the statistics accurate and help with the serviceability of the printer. (No need
to run diagnostic set up routines for DI right/left offset, or top of form (TOF) routines.)
Increased System Management parameters
Usage Statistics

Unexpected Ribbon Cover Open Count; - 4610-2CR/2NR

only
Cover is open when there does not appear to be a paper
jam, Home Error, or flip error.

Slip Feed Error Count - 4610-2CR/2NR only

Receipt Paper Jam Count – 4610-2CR/2NR only

Receipt Slip Count – 4610-2CR/2NR only – Low priority

Number of Failed Flash Writes – 4610-2CR/2NR only

Unexpected Cover Open Count; an unexpected cover open

is a cover open there does not appear to be a reason for the
cover open. Reasons would include any error condition;
paper out, paper jam, cutter jam.

Current MICR noise value..

Number of Impact Head failed coils -

Thermal Print Head element failure.

Printers Serial Number

Manufacturing Week Code

Number of paper cuts

Number of characters printed on the CR (thermal) station

Number of steps performed by the CR paper feed motor (200

steps per inch of paper)

Number of times the customer receipt cover was opened

Number of failed paper cuts –

Number of characters printed at the DI (impact) station –

thermal/impact printers only

Number of steps performed by the DI paper feed motor

Number of DI transport motor starts

Number of home errors – thermal/impact printers only

Number of times the DI cover was opened – thermal/impact

printers only
 Number of forms that were inserted into the DI station –
thermal/impact printers only

Number of MICR reads

Number of high-interference MICR reads

Number of failed MICR reads

Number of check flips performed

Number of check flip failures

Number of Flash Erase commands performed (NVRAM write

count)

ToneSoundedCount - single station printers only

Cash drawer opened successfully count.

Cash drawer failed to opened count.

Number of BarCodes printed

Number of times the max temperature of either the motors or

the printheads have been reached.

Number of time the printer reset due to the SOF USB error –
see MCT #F1.

Direct API Commands

The Direct AIP is an extension of the current TI3/4 command set. A document of the extensions is available on request
via Techline. We strongly recommend using the UPOS API or the Native Windows Driver.

Troubleshooting

(Firmware & diagnostic updates are not available at this time. Please check back later.)

1 Do receipts print OK? Yes - Goto 2

If not -
If the ready light is not on, goto A
Check that the data cable is
plugged in at both ends and restart
the system
If the ready light is not on, Goto B
Goto 9

2 Do documents print OK? Yes - Goto 3

If not -
If the ready light is not on, goto A
Check that the data cable is
plugged in at both ends and restart
the system
Check that the ribbon is properly in
place
Check in the Draft User Guide for
more troubleshooting tips
 Submit a question to Techline

3 If attached, does the Cash Yes - Goto 4

Drawer work If not -
Check that the cable is plugged in
at both ends
Check that the cash drawer is not
locked
Check that the cash drawer is not
jammed
Check in the Draft User Guide for
more troubleshooting tips
Submit a question to Techline

4 If you have a 2CR, does the Yes - Goto 5

MICR work If not -
If you have a high error rate, make
sure that the printer is not located
near a high energy magnetic field.
Locate the printer away from CRTs
and security sensors.
Check in the Draft User Guide for
more troubleshooting tips
Goto 9

9 Are you using UPOS? No - Goto A

if yes -
Are you using the release of the
OPOS common control objects
included with the UPOS package?
We do not support the 1.11 CCOs
at this time.
Uninstall UPOS
Reinstall UPOS
Submit a question to Techline

A Check that the receipt paper is loaded properly

Check for and clear any paper jams
Make sure both covers are properly closed
Use the USB Memory key diagnostic utility to verify
that the printer is OK
Check for firmware updates
Check in the Draft User Guide for more
troubleshooting tips
Submit a question to Techline

B Check for and clear any paper jams

Make sure both covers are properly closed
Check for firmware updates
Use the USB Memory key diagnostic utility to verify
that the printer is OK
If the diagnostics fail, call IBM Service (800-IBM-
SERV)
If the diagnostics pass, Goto 9

C Check for firmware updates

Use the USB Memory key diagnostic utility to verify
that the printer is OK
 If the diagnostics fail, call IBM Service (800-IBM-
SERV)
Goto 9

D Press and hold both paper feed buttons until the

amber led flashes
Press and release the receipt feed button
If a test receipt does not print, goto A
Return

Support

For technical support and assistance, please use IBM Retail Store Solutions' TechLine. Based on the subject of your
inquiry, click the appropriate link below.

General Questions Ordering

FRU Part Numbers
Cables
Integration Trays

Hardware Questions Usage

Compatibility

Driver Questions UPOS, JavaPOS or OPOS

Document
information

More support for:

4610 SureMark Point of
Sale Printers
General

Version:
2CR/2NR

Operating system(s):
Platform Independent

Reference #:
R1004155

Modified date:
2011-08-22