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2021-08-12 Galileo Clue Card v14

This document provides guidance on various functions in Galileo including: 1. Private fare pricing, Secure Flight passenger data entry, interline ticketing, and frequent flyer programs. 2. Displaying route maps and seat maps. Booking infants both with and without seats. 3. Selling ancillary services like unaccompanied minor programs. Collecting passenger phone contacts for disruptions. Issuing EMDs and assigning extra seats.

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Faisal Husain
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0% found this document useful (0 votes)
119 views3 pages

2021-08-12 Galileo Clue Card v14

This document provides guidance on various functions in Galileo including: 1. Private fare pricing, Secure Flight passenger data entry, interline ticketing, and frequent flyer programs. 2. Displaying route maps and seat maps. Booking infants both with and without seats. 3. Selling ancillary services like unaccompanied minor programs. Collecting passenger phone contacts for disruptions. Issuing EMDs and assigning extra seats.

Uploaded by

Faisal Husain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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GALILEO CLUE CARD

PRIVATE FARE PRICING

Fare display with Account Code FDSYDBNE12JUN/VA-PRI-:{account code}


Fare display without Account Code FDSYDBNE12JUN/VA-PRI or FDSYDBNE12JUN/VA:P
Price a fare with Account Code FQ-:{account code}/CVA
Price a fare without Account Code FQ/CVA-PRI or FQ/CVA:P
Pricing Structural/Tactical Fares FQ@TZCH0
Pricing Corporate Fares FQ@TZCH0-{account code}:P or FQS1@TZCH0/S2@LZFL0-{account code}:P

SECURE FLIGHT PASSENGER DATA

Secure Flight – minimum entry SI.P1/DOCS*////08DEC79/M//LASTNAME/FIRSTNAME/MIDDLENAME


Secure Flight – full entry SI.P1/DOCS*P/NZ/M12345678/NZ/08DEC79/M/15JAN16/LASTNAME/FIRSTNAME/MIDDLENAME

INTERLINE TICKETING

Display Interline Ticketing Agreement carriers for VA L@VA/GIGC*AGREEMENTS

FREQUENT FLYER

Add Velocity Frequent Flyer number M.VA2101234567


Add Velocity Frequent Flyer number for passenger 2 M.P2/VA2101234567
Itinerary with VA & partner carrier – send Velocity number to both M.VA2101234567/VA/EY
Partner carrier membership number to Virgin Australia M.EY2101234567/VA

ROUTE MAPS

Enter fare display first and select the line number relevant to the fare
Display route map for line 3 FR*3

SEAT MAPS

View seat map for segment 3 SA*S3


Move down or up seat map MD or MU
Request all segment specific seat S.05A
Segment 1, multiple passengers specific seats S.S1/19AB
Request all segments non-smoking window S.NW

INFANT WITHOUT A SEAT

Infant Name N.I/1SMITH/EMILY*01OCT2017 – if unborn N.I/1SMITH/TBA*01MAR2018 (due date)


Once the infant is born, the name change is FOC if booked with correct surname. The DOB must also be updated.
Infant SSR A new SSR keyword INFT identifying an infant is automatically generated to airlines when an infant name is
present in a pnr
Price - Auto price PNR FQ/CVA

INFANT WITH A SEAT

Virgin Australia Industry & Trade Support – 13 67 37


Galileo Helpdesk – 1300 555 000 1
GALILEO CLUE CARD

Infant Name N.SMITH/EMILY*P-INS – if unborn N.SMITH/TBA*P-INS


Once the infant is born, the name change is FOC if booked with the correct surname. The DOB must also be updated.
Infant SSR SI.P2/INFT*01OCT17 The SSR must be associated to the INS, not the accompanying adult
Price - Auto price PNR FQ/CVA The infant with a seat will be priced using a child fare
Call Virgin Australia for a child restraint (CRST SSR) to be added to the booking

UNACCOMPANIED MINOR

Sell Ancillary DAS01L10*TX-UM10


Language of child and first name SI.VA*ENGLISH JOHN
Sender name and relationship SI.VA*SENDER MRS S SMITH MOTHER
Sender phone contacts SI.VA*CTCH 07 33555555
Receiver name and relationship SI.VA*RECEIVER MR P SMITH FATHER
Receiver phone contacts SI.VA*CTCH SYD 02 99997777
Password for UMNR SI.VA*PASSWORD
Parent/legal guardian signing the UMNR form SI.VA*Parent SHARON SMITH

PASSENGER PHONE CONTACTS FOR DISRUPTS & PANDEMIC (SSR formats accepted)

SSR Designator(s): VA
Contact Type(s): CTCM/CTCE
Phone Format(s): 61400111222 / 0400111222 / 0400 111 222
Note: All contact numbers must contain Country code, Area code and Number.
i.e. 61 7 35511111 or Mobile 61 400111222

Send phone or email contact details to VA to assist us in contacting guests in the event of a disrupt via at least one of the
accepted formats below:
SI.P1/SSRCTCMVAHK1/61417229118
SI.P1/SSRCTCEVAHK1/J.SMITH//YAHOO.COM
Note: use // instead of @ use .. instead of _
Post Code required for Pandemic response SI.SSRDOCAVAHK1/R/AU////4001

ANCILLARY SERVICE & EMD-As

Return all applicable fares and pricing information and display service catalogue FQ/DAS*
Sell an ancillary in line 1 from the service catalogue DAS01L1
Sell an ancillary in line 1 from the service catalogue for specific passenger DAS01L1P1
EMD-A issuance EMDI/P1/IC7951234567890/FS

EXTRA SEAT FOR COMFORT

Assign extra seat to passenger 2 name field N.2BROWN/JOHNMR/EXST

Send SSR to airline SI.P2S1.2/EXST*VA EXST REQUIRED FOR PERSONAL COMFORT

EXTRA SEAT FOR MUSICAL INSTRUMENT

Assign extra seat to passenger 2 name field N.2BROWN/JOHNMR/CBBG

Virgin Australia Industry & Trade Support – 13 67 37


Galileo Helpdesk – 1300 555 000 2
GALILEO CLUE CARD

Send SSR to airline SI.P2S1.2/CBBG*VA MUSICAL INSTRUMENT CELLO

Virgin Australia Industry & Trade Support – 13 67 37


Galileo Helpdesk – 1300 555 000 3

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