Chapter 4:

Presentation of Statistical Data

1. This question belongs to know what your Age is.
Table no. 1
Age of the Respondents
Options Respondents Percentage (%)
18-25 7 47
25-30 3 20
30-40 3 20
40 & above 2 13
Total 15 100

Sales

2, 13%
18-25

7, 47% 25-30
3, 20%
30-40

3, 20% 40 & above

Figure no. 1: Age of the Respondents

Interpretation :
From the above pie chart, we conclude that most of the respondents are
of age 18-25 i.e., 7(47%), 3(20%) were of age 25-30, 3(20%) were of
age 30-40 and 2(13%) were of age 40 and above.
2. This question belongs to know whether you are visiting for the first
time.

Table no. 2
Visiting Status of the Respondents
Options Respondents Percentage (%)
Yes 9 60
No 6 40
Total 15 100

Respondents

6, 40% Yes

9, 60% No

Figure no. 2: Visiting Status of the Respondents

Interpretation:
From the above Pie Chart, we conclude that most of the respondents
are visiting the Mall for the first time i.e. 9(60%) and No, 6(40%) are
not visiting for the first time.
3. This question belongs to know if respondents said yes, will they visit
the mall again.

Table no. 3
Repeat visiting respondents
Options Respondents Percentage (%)
Yes 3 22.2
Maybe 4 44.4
No 2 33.3
Total 9 100%

Respondetns

2, 22% Yes
3, 33%
Maybe
No

4, 45%

Figure no. 3 Repeat visiting respondents

Interpretation:
With the above Pie Chart, we may conclude that most of the
respondents are not sure if they will visit again i.e. 4(45%) and yes
,3(33.3%) will visit again and 2(22.2%) said no they will not visit again.
4. This question belongs to know whether the respondents are visiting
the mall frequently

Table no. 4
Frequent Visitors
Options Respondents Percentage (%)
Yes 4 66.67
No 2 33.33
Total 6 100%

Respondents

2, 33% Yes

No
4, 67%

Figure no. 4: Frequent Visitors

Interpretation:
With the above Pie Chart, we may conclude that most of the
Respondents are frequent visitors i.e. 4(66.67%) and 2(33%) are not
regular visitors.
5. The question belongs to know whether you are satisfied with the
quality of the products offered by Universal Mall.

Table no. 5
Quality of Products
Options Respondents Percentage (%)
Yes 12 80
No 3 20
Total 15 100

Respondents

3, 20%
Yes

No

12, 80%

Figure no. 5: Quality of the products

Interpretation:
With the above Pie Chart, we may conclude that most of the
respondents are satisfied with the quality of products offered by
Universal Mall i.e. 12(80%) and 3(20%) are not Satisfied.
6. This question belongs to know whether the respondents are satisfied
with the quality of services provided by Universal Mall.

Table no. 6
Quality of Services
Options Respondents Percentage (%)
Yes 11 73
No 4 27
Total 15 100

Respondents

4, 27%
Yes
No
11, 73%

Figure no.6: Quality of Services

Interpretation:
With the above Pie Chart, we may conclude that most of the
respondents are satisfied with the quality of services offered by
Universal Mall i.e. 11(73%) and No 4(27%) are not satisfied.
7. This question belongs to know how the behaviour of the employees
is.

Table no. 7
Behaviour of Employees
Options Respondents Percentage (%)
Below Average 1 7
Average 5 33
Good 6 40
Very Good 3 20
Total 15 100

1, Respondents
7%

3, 20% Below Average

5, 33% Average
Good
6, 40%
Very Good

Figure no.7: Behaviour of Employees

Interpretation:
With the above Pie Chart, we may conclude that most respondents felt
the behaviour of the employees is good i.e. 6(40%), Average 5(33%),
Very Good 3(20%) and Below Average 1(7%)
8. This question belongs to know how the prices of products and
services at Universal Mall are.

Table no. 8
Prices of Products and Services
Options Respondents Percentage (%)
Cheap 0 0
Affordable 3 80
Expensive 12 20
Total 15 100

Respondents
0, 0%

3, 20% Cheap

Affordable

12, 80%
Expensive

Figure no.8: Prices of Products and Services

Interpretation:
With the above Pie Chart, we may conclude that most respondent
feel that the Products and Services are Expensive i.e. 12(80%),
3(20%) feel its Affordable.
9. This question belongs to know whether you have visited the movie
theatre in Universal Mall.

Table no. 9
Have you Visited Movie theatre
Options Respondents Percentage (%)
Yes 9 60
No 6 40
Total 15 100

Respondents

6, 40% Yes

No
9, 60%

Figure no. 9: Have you visited Movie Theatre

Interpretation:
With the above Pie Chart we may conclude that most of the respondents
have visited the movie theatre i.e. 9(60%) and 6(40%) have not visited.
10. This question belongs to know whether the ambience of
Universal Cinema was better than other movie theatres in the area.

Table no. 10
Ambience of Universal Cinema
Options Respondents Percentage (%)
Yes 5 56
No 4 44
Total 9 100

Respondents

4, 44%
5, 56%

Yes No

Figure no. 10: Ambience of Universal Cinema

Interpretation:
With the above Pie Chart, we may conclude that most of the
respondents like the ambience of Universal Cinema i.e. 5(56%) and
4(44%) did not like.
11. This question belongs to know the overall Experience of
Universal Mall

Table no. 11
Rating of Universal Mall
Ratings Respondents Percentage (%)
1 1 6.7
2 3 20
3 4 26.7
4 3 20
5 4 26.7
Total 15 100

Figure no.11: Rating of Universal Mall

Interpretation:
With the above Bar Graph, we may conclude that most respondents
rated the experience of universal mall 5 ratings i.e. 4(26.7%), 4 rating
i.e 3(20%), 3 rating i.e. 4(26.7%), 2 rating i.e. 3(20%) and 1 rating i.e.
1(6.7%).