BSBPEF501 Manage personal and professional development
Assessment Task 2 – Portfolio of Evidence
Task summary
This assessment is to be completed using the Bounce Fitness simulated work environment. This
assessment task requires the student to review job descriptions, personal development policies and
procedures and the annual strategic human resources plan.
Required
Access to textbooks/other learning materials
Access to Bounce Fitness site via Canvas
Computer with Microsoft Office and internet access
Timing
Your assessor will advise you of the due date of this assessment via Canvas.
Submit
This completed workbook.
Any applicable proof of professional development for questions 5 and 6
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked
to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand
any part of this task or if you have any learning issues or needs that may hinder you when attempting
any part of the assessment.
IH Sydney Training Services Pty Ltd
RTO Code: 91109 CRICOS Code: 02623G
Assessment Cover Sheet
Candidate name: Maaz Ibrahim
Candidate ID
Trainer’s Name:
Date Submitted:
Candidate I declare that:
declaration: I have read and understood all the information provided in relation to
the assessment requirements to complete this unit, the instructions
and the purpose and processes of undertaking this assessment task
This assessment is my own work and where other’s works or ideas have
been used, I have appropriately referenced or acknowledged them
I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Candidate signature:
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Assessment Task 2 – Portfolio of Evidence
Part A – Personal and Professional Development Plan (for Assistant Manager)
You are the Assistant Manager (acting) at Bounce Fitness Sydney City. You manage five fitness instructors and a
receptionist. You report to the Center Manager, Jacinta Scotts.
You will first need to familiarise yourself with Bounce Fitness documentation including:
• Introduction:
Bounce Fitness (precisiongroup.com.au)
• Annual Strategic Human Resources Plan:
annual-strategic-human-resources-plan.pdf (precisiongroup.com.au)
• Business Plan:
bounce-business-plan-v2.1.pdf (precisiongroup.com.au)
• Business Objectives and Key Performance Indicators:
business-objectives-key-performance-indicators.pdf (precisiongroup.com.au)
Using the Personal and Professional Development Plan template provided below, develop and implement a plan
for your own personal and professional development that addresses identified needs, priorities and plans.
Your plan must include:
1. Describe the organisational framework for the personal and professional development for yourself by
summarising the aim and principles contained in:
• Bounce Fitness Personal Development Policy:
personal-development-policy.pdf (precisiongroup.com.au)
• Personal Development Procedure:
personal-development-procedure.pdf (precisiongroup.com.au)
2. Develop and document your own work goals of which one (1) addresses maintaining health and wellbeing
of self, as well as at least three (3) covering your professional work goals (or plans and activities) that align
with your role and responsibilities as well as organisational goals.
• You will first need to familiarise yourself with Job Description for Centre Manager:
Job-Description-Centre-Manager.pdf (precisiongroup.com.au)
3. Use of technology to organise and prioritise tasks and commitments for your work area.
4. Facilitate access to relevant personal and professional development activities.
5. Measure and record personal work performance (including assessing competency against competency
standards where required) including the seeking of feedback from relevant personnel in order to improve
competence.
Note: You must show proof of actual participation via video (maximum length 5 to 10 minutes) along
with relevant documentation of your involvement in personal and professional development including
use of skills including:
• planning and organisation
• technology
• teamwork
• learning
• reading
• writing
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• oral communication
• enterprise and initiative
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Personal and Professional Development Plan
(Assistant Manager)
Role description Name: Maaz Ibrahim
Role: Assistant Manager
Key competencies: Stakeholder management, teamwork, initiative, flexibility and
approachable
1. Organisational Description:
framework for personal
Bounce Fitness believes in continuous improvement in the performance of all its staff
and professional
members. A personal development policy is in place to enable its users to identify their
development
developmental needs and seek relevant guidance to upgrade their existing skill set or
overcome their deficiencies. Learning and performance outcomes are used as measures for
improving individual learner’s performance in their respective job areas. Bounce Fitness
believes that individual learners are responsible for their personal and professional
development.
2. Work goals /Areas to 3. How 4. Facilitation 5. Measurement and
develop your documentation
professional competence
1. Relevant fitness Fitness instruction, pool E-learning, workshops, Badges awarded to certified coaches
qualifications operation and sports webinars by the club
coaching
Certification recognised by the club
By whom: UK Coaching signatories
Club
In-person meetings with the trainee
Cost: Dependent on
followed by a quick test to assess his
module
competence
Time: 3 months
Written feedback by the centre
manager
2. Facility management Acquiring an MBA degree Part-time program from Degree will be provided by the
after 3 years if relevant a recognised institution institution.
experience in the same
Exposure to `case studies will foster
field
management skills
Cost: AUD $ 58,000
Time frame: Up to 4
years
3. First aid certification HLTAID011 Provide first Face-to-face training On-job demo session will be
aid - Melbourne CBD workshop conducted to assess what the
trainee has learned during the
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Cost: AUD $215 course
Time frame: 1 day
The manager will further train staff
workshop
members on first aid.
4. Customer relationship Customer Relationship E-Learning (online live Close rate will be measured i.e.,
management Management Training training) number of deals closed as compared
course to the leads in the pipeline.
Cost: AUD $615 CRM key indicator will be embedded
Time: 7 hours in the performance evaluation form.
5. Corporate Memberships Special price incentives Corporate clients maybe Client communication calendar for
offered to corporate retained for long term by each client
partners implementing client
Company Newsletter
communication calendar
Initiating client education
Company growth will be reflected in
program Dispatch bounce fitness
the fulfilment of its key performance
newsletter to all
Implement client indicators and strategic objectives.
corporate clients
feedback loop
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Part B – Personal and Professional Development Plan (for both Receptionist and Fitness Instructor)
Part of the responsibilities of management include developing and managing your staff. Using the Personal and
Professional Development Plan templates provided below, develop and manage personal and professional
development of two of your staff: Receptionist and Fitness instructor.
You will first need to familiarise yourself with Bounce Fitness documentation including:
• Introduction:
Bounce Fitness (precisiongroup.com.au)
• Annual Strategic Human Resources Plan:
annual-strategic-human-resources-plan.pdf (precisiongroup.com.au)
• Business Plan:
bounce-business-plan-v2.1.pdf (precisiongroup.com.au)
• Business Objectives and Key Performance Indicators:
business-objectives-key-performance-indicators.pdf (precisiongroup.com.au)
Your plans must include:
1. Describe the organisational framework for the personal and professional development for yourself by
summarising the aim and principles contained in:
• Bounce Fitness Personal Development Policy at:
personal-development-policy.pdf (precisiongroup.com.au)
• Bounce Fitness Personal Development Procedure at:
personal-development-procedure.pdf (precisiongroup.com.au)
2. Develop and document team member’s work goals of which one (1) addresses maintaining health and
wellbeing, as well as at least three (3) covering their professional work goals (or plans and activities) that
align with their role and responsibilities as well as organisational goals.
• You will first need to familiarise yourself with Job Description for Receptionist:
job-description-receptionist.pdf (precisiongroup.com.au)
• You will first need to familiarise yourself with Job Description for Fitness Instructor:
Job-Description-Fitness-Instructors.pdf (precisiongroup.com.au)
3. Facilitate team member access to relevant personal and professional development activities.
4. Use of technology to organise and prioritise tasks and commitments of the team or work area.
5. Measure and record work performance of team members (including assessing competency against
competency standards where required) including the provision of feedback from yourself or relevant
personnel in order to improve competence.
Note: Note: You must show proof of actual participation via video (maximum length 5 to 10 minutes)
along with relevant documentation of your involvement in personal and professional development
including use of skills including:
• planning and organisation
• technology
• teamwork
• learning
• reading
• writing
• oral communication
• enterprise and initiative
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Personal and Professional Development Plan
(Receptionist)
Role description Name: Sarah Abraham
Role: Receptionist
Key competencies: Interpersonal skills, communication, multi-tasking and organization
1. Organisational Description:
framework for
Bounce Fitness believes in continuous improvement in the performance of all its staff members.
personal and
A personal development policy is in place to enable its users to identify their developmental
professional
needs and seek relevant guidance to upgrade their existing skill set or overcome their
development
deficiencies. Learning and performance outcomes are used as measures for improving individual
learner’s performance in their respective job areas. Bounce Fitness believes that individual
learners are responsible for their personal and professional development.
2. Work goals /Areas 3. How 4. Facilitation 5. Measurement and documentation
to develop your
professional
competence
1. Appropriate Front desk and receptionist Virtual classroom Demo role play dealing with different
greetings skills course training, 90 minutes types of customers.
segment
Cost: Price varies as per Feedback by assistant manager on
number of participants in a Self-paced online receptionist’s on-the-job performance.
segment modules also available
Reception productivity can be
Time frame: Half-day training
measured by monitoring recorded calls
program
i.e., the way customer queries were
addressed or resolved.
2. Guidance to Skill that must be learned and Briefing on different Answering calls professionally
members, non- acquired from supervisors situations and
Positively interacting with clients
members and other scenarios from the
users of the facility supervisors Performance evaluation for assigned
work goals benchmarked against
international standards
3. Stress handling skills Must be acquired from By attending Dealing with difficult customers will be
experience, problem solving workshops on stress monitored on random basis.
and taking responsibility of the management
Performance evaluation for assigned
outcome
work goals benchmarked against
international standards
4. Handling fitness By following company’s devise Keep yourself updated CCTVs will be used to assess the
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centre traffic SOPs. with company’s receptionist’s method of managing
processes to resolve fitness centre traffic
Ensure to resolve issues
client’s queries
efficiently in order to avoid
crowd in reception area
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Personal and Professional Development Plan
(Fitness Instructor)
Role description Name: Will Smith
Role: Fitness Instructor
Key competencies: Ability to teach, Responsible, Approachable and Communication skills
1. Organisational Description:
framework for
Bounce Fitness believes in continuous improvement in the performance of all its staff members.
personal and
A personal development policy is in place to enable its users to identify their developmental
professional
needs and seek relevant guidance to upgrade their existing skill set or overcome their
development
deficiencies. Learning and performance outcomes are used as measures for improving individual
learner’s performance in their respective job areas. Bounce Fitness believes that individual
learners are responsible for their personal and professional development.
2. Work goals /Areas 3. How 4. Facilitation 5. Measurement and documentation
to develop your
professional
competence
1. Train people in ‘Coach the Coach’ training Devising a weekly plan ‘Accountability Fridays’ can be
their fitness course offered by UK Coaching for each client with introduced to monitor each individual’s
routines Club realistic milestones. progress
Cost: Dependent on modules
selected
Time: 3 months
2. Lead and guide Discernment, keeping an open Weekly planners Rewards for dedicated high achievers
people to achieve their and positive mind are the key
Weekly, monthly and Transformation stories broadcasted on
fitness goals to be organised in dealing with
annual milestones social media and company website
each individual
Number of customers attracted to join
Pat on the back for motivating
Bounce Fitness after watching
during sessions
successful client transformations.
Setting challenging fitness
goals
3. Ensuring compliance Awareness of Australian Inspect all equipment Incident, injury and hazard reports in a
with health and safety Fitness Industry Risk and fitness area for year
standards Management Practices any safety hazard on
Detailed investigation behind the
daily basis
causes of incident(s), reported to
Demonstrate the use assistant manager.
of equipment and
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exercise postures
4. Develop personal Identify customer’s Custom-made exercise ‘Accountability Fridays’ and ‘One cheat
exercise and diet plans requirements and choose an and diet plans for each day’ can help individuals in following
for the customers accredited diet plan for clients individual depending their exercise and diet plans.
according to their needs. upon their fitness
goals
Understand Client’s fitness
goal i.e., to gain muscle mass Any allergens or
or to reduce body fat, then physical concerns
devise exercise plan must be noted prior to
accordingly planning fitness plans
for the client.
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