Scribd
Upload
120 views6 pages

Mission2-Dialogflow Knowledge Base and Agent Assist Conversation Profile - LG

The document describes how to create a virtual agent, knowledge base, and conversation profile using Dialogflow and Agent Assist in order to get suggestions from Google Agent Assist. It involves navigating to the Dialogflow console to create an agent, then creating a knowledge base by uploading documents and enabling automatic reload. Finally, a conversation profile is created through the Agent Assist console by providing a name, selecting a suggestion type and knowledge base.

Uploaded by

Kleber Rodrigues
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
120 views6 pages

Mission2-Dialogflow Knowledge Base and Agent Assist Conversation Profile - LG

The document describes how to create a virtual agent, knowledge base, and conversation profile using Dialogflow and Agent Assist in order to get suggestions from Google Agent Assist. It involves navigating to the Dialogflow console to create an agent, then creating a knowledge base by uploading documents and enabling automatic reload. Finally, a conversation profile is created through the Agent Assist console by providing a name, selecting a suggestion type and knowledge base.

Uploaded by

Kleber Rodrigues
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 6

Dialogflow Knowledge Base and Agent Assist

Conversation Profile

Ramiro Amaya, CX
D.K Singh, CX
Sushant Jain, CX
Rahul Dhuharia, CX

1|Page
Dialogflow Knowledge Base and Agent Assist

To get suggestions from Google Agent Assist, you must create a virtual agent and a knowledge base containing
your uploaded documents and configure a conversation profile. You can perform these actions using the Agent
Assist Console or call the Google APIs directly. In this lab you will use Agent Assist.

Create A Dialogflow Virtual Agent ES

Step 1. Navigate to https://dialogflow.cloud.google.com and log in with the same Google account you used to
create the Google Project.

Step 2. Click CREATE AGENT and provide the required parameters.

2|Page
Create Knowledge Base

Step 1. On Dialogflow Essentials, select Knowledge.

Note: Before creating a knowledge base, you must enable the beta features.

Step 2. Select CREATE KNOWLEDGE BASE and provide the name.

Step 3. Now, create the first document by clicking Create New Document. Use the following as the data source
of your document:
https://cloud.google.com/storage/docs/faq and click enable Automatic Reload.

3|Page
Note: if you receive an error while creating the document, ignore it and continue creating a conversation profile.

Create a Conversation Profile

A conversation is a resource that represents an exchange between two or more participants. Each conversation
is created using a conversation profile. Each conversation profile, in turn, contains a set of parameters that
control the suggestions provided to the finesse agent during a conversation. You can create a conversation
profile either by using the Agent Assist Console or by calling the API directly. In this lab, you will use the Agent
Assist Console.

Step 1. Navigate to the https://agentassist.cloud.google.com/.

4|Page
Step 2. Select your project from the list and click Create on the Conversation profiles menu in the left sidebar
menu.

Step 3. Add the name and the suggestion type. Select the knowledge base and click Create.

5|Page
6|Page

You might also like