Insert your company’s name or logo, and address.

ISO 9001:2015
Control of Management Reviews

This procedure is the property of Your Company. It must not be reproduced in whole or in part or otherwise
disclosed without prior written consent.

The official controlled copy of this quality manual is the digitally signed PDF document held within our network
server and visible to all authorised users. All printed copies, and all electronic copies and versions, except the ones
described above, are considered uncontrolled copies which should be used for reference only.
Insert your company’s name or logo.
ISO 9001:2015
Control of Management Reviews

Approval
The signatures below certify that this management system procedure has been reviewed and accepted, and
demonstrates that the signatories are aware of all the requirements contained herein and are committed to
ensuring their provision.

Name Signature Position Date

Prepared by

Reviewed by

Approved by

Amendment Record
This procedure is reviewed to ensure its continuing relevance to the systems and process that it describes. A
record of contextual additions or omissions is given below:

Page No. Context Revision Date

Company Proprietary Information

The electronic version of this procedure is the latest revision. It is the responsibility of the individual to ensure
that any paper material is the current revision. The printed version of this manual is uncontrolled, except
when provided with a document reference number and revision in the field below:

Document Ref. Rev

Uncontrolled Copy  Controlled Copy Date

Content

Document Ref. Page 1 of 9

Insert your company’s name or logo.
ISO 9001:2015
Control of Management Reviews

s
Contents________________________________________________________________________________________________________2

1 Control of Management Reviews________________________________________________________________________3

1.1 Introduction & Purpose______________________________________________________________________________3

1.1.1 Process Activity Map______________________________________________________________________________3
1.1.2 References________________________________________________________________________________________3
1.1.3 Terms & Definitions_______________________________________________________________________________3

1.2 Application & Scope_________________________________________________________________________________4

1.3 Responsibilities_______________________________________________________________________________________4

1.4 Management Review Process________________________________________________________________________4

1.4.1 General___________________________________________________________________________________________ 4
1.4.2 Management Review Programme_________________________________________________________________4
1.4.3 Review Input______________________________________________________________________________________4
1.4.4 Review Output____________________________________________________________________________________5
1.4.5 Quality Policies, Objectives & Targets_____________________________________________________________5
1.4.6 Corrective Action_________________________________________________________________________________6

1.5 Forms & Records_____________________________________________________________________________________6

1.6 Management Review Process Map__________________________________________________________________7

Document Ref. Page 2 of 9

Insert your company’s name or logo.
ISO 9001:2015
Control of Management Reviews

Control of Management Reviews

1.1 Introduction & Purpose
The purpose of this procedure is to define your organization’s process for undertaking management reviews
in order to assess the effectiveness of the application of our quality management system and its compliance
to ISO 9001:2015. This procedure also defines the responsibilities for planning, conducting, reporting results
and retaining associated records.

1.1.1 Process Activity Map

With what With who

Business planning Managing Director

Sales and financial forecasts Management Team

Input Activity Output

Customer requirements Review the QMS at planned Process improvement

Statutory or legal intervals, to ensure its QMS improvement
requirements continuing suitability, Customer satisfaction
Risks and opportunities adequacy, effectiveness and Conforming processes
Sales/marketing objectives alignment with our Quality policy & objectives
strategies

How With what measure

KPI schedule No. of audits conducted

Internal audit reports No. of open audit actions
Process audit checklist Repeated NCs
Development of objectives Audit score

1.1.2 References
Standard Title Description
BS EN ISO 9000:2015 Quality management systems Fundamentals and vocabulary
BS EN ISO 9001:2015 Quality management systems Requirements
BS EN ISO 9004:2000 Quality management systems Guidelines for performance improvements
BS EN ISO 19011:2011 Auditing management systems Guidelines for auditing

1.1.3 Terms & Definitions

Term ISO 9000:2015 Definition
Management Coordinated activities to direct and control an organization (3.2.1)
Review Determination (3.11.1) of the suitability, adequacy or effectiveness
Corrective action Action to eliminate the cause of a non-conformity (3.6.9) and to prevent recurrence

Document Ref. Page 3 of 9

Insert your company’s name or logo.
ISO 9001:2015
Control of Management Reviews

1.2 Application & Scope

The scope of this procedure details the method of reviewing the quality management system and describing
how deficiencies are documented to ensure it is up to date, controlled and effective. The review ensures the
quality systems’ continuing suitability and effectiveness in satisfying the requirements of ISO 9001:2015 and
your organization’s quality policies and objectives. The management reviews are undertaken annually.

1.3 Responsibilities
It is the responsibility of the Quality Manager <amend as appropriate> to coordinate the management
review process, and to:
1. Prepare the management review agenda and minutes;
2. Ensure that management reviews are conducted at planned intervals;
3. Determine the review schedule and dates in coordination with participating attendees.
The Quality Manager <amend as appropriate> ensures that each management review includes:

1. Quality management system data, e.g. results of internal audits, KPIs, etc.;
2. Opportunities for improvement;
3. Monitoring of quality, environmental and health and safety objectives;
4. Results of the reporting and evaluation of the cost of poor quality.
Each Manager prepares a report to be circulated prior to the meeting, which summarizes our organization’s
performance. Representation at the review includes Top management, functional management, line
management, process owners, process champions, lead process users and action owners.

1.4 Management Review Process

1.4.1 General
Management reviews are undertaken as standalone review meetings or combined with other business
activities, such as strategic planning, business planning, operations meetings, process reviews, and functional
reviews as appropriate.

Minimum representation at the management review, includes: Top management, functional management,
line management, process owners, process champions, lead process users, and action owners appropriate to
the meeting agenda.

1
1.1

1.2

1.3
1.4.2 Management Review Programme
The Management Review Programme is prepared and distributed by the Quality Manager in order to
coordinate the management review activities. Critical agenda items, such as; process performance, customer

Document Ref. Page 4 of 9

Insert your company’s name or logo.
ISO 9001:2015
Control of Management Reviews

feedback and monitoring and measuring results are reviewed monthly, while less critical agenda items, such
as reviewing the quality policy is undertaken less frequently.

1.4.3 Review Input

In addition to the Agenda and Minutes, the following information and data is presented during the
management review:

1. Status of actions from previous meeting;

2. Changes in external and internal issues that are relevant to the quality management system (4.1);
3. Information on the performance and effectiveness of the QMS (4.4);
4. Customer satisfaction and feedback from relevant interested parties (9.1.2);
5. The extent to which quality objectives have been met (6.2);
6. The relevance of the quality policy (5.2);
7. Process performance and conformity of products and services (4.4, 8.6 & 8.7);
8. Non-conformities and corrective actions (10.2);
9. Monitoring and measurement results (9.1.3);
10. Audit results (9.2);
11. Performance of external providers (8.4);
12. Adequacy of resources (7.1);
13. Effectiveness of actions taken to address risks and opportunities (6.1);
14. Opportunities for improvement (10.3);
15. Supplier quality and delivery (8.4);
16. Review of action items.

1.4
1.4.1

1.4.2

1.4.3

1.4.4 Review Output

Output from the management review process includes decisions and actions related to:

1. Opportunities for improvement (see 10.1) e.g. read across and implementation of corrective action,
good practice, best practice, innovation, lessons learned etc.;
2. Changes to the QMS (see 6.3), e.g. policies, processes, procedures, methods, instructions;
3. Resource needs (see 7.1), e.g. people (number, roles, training), infrastructure (buildings, equipment,
systems, transport), working environment (physical and human factors), monitoring and measuring
equipment (availability, fit for purpose, maintained);
4. Identified risks (see 6.1 and 8.1.1), e.g. adding new risks at an organization or operational level to the
appropriate register(s) and the assignment of responsibility and treatment;
5. Documented evidence of the review, e.g. attendance, agenda, presentations, meeting minutes,
actions (list, owners, timescale), reports;

Document Ref. Page 5 of 9

Insert your company’s name or logo.
ISO 9001:2015
Control of Management Reviews

6. Retention of documented information of the review and communication of the relevant content
across the organization (see 7.4).
Management review output is documented in the minutes of the review meeting:

1. Action items are highlighted to ensure that they are easily identifiable;
2. Action items include the assignment of responsibility;
3. Action items include timeframe and allocation of resources for implementation.
Upon complete review of all inputs and generation of the outputs, management will determine the
continued suitability, adequacy and effectiveness of the quality management system.

1.4.5 Quality Policies, Objectives & Targets

All objectives and targets established through the review period are systematically evaluated to assess
progress:

1. Objectives that have been achieved may either be upgraded to a higher performance level, or be
closed out to free resources for improvement in another area;
2. When objectives are not achieved on time, the review investigates and determines causes for failing
to achieve the objectives;
3. Depending on the nature of the objective and causes for failure to achieve it, top management may
decide to drop the objective, reduce its scope or level, reassign responsibilities and/or allocate
additional resources, or extend the due date for achieving the objective;
4. Any decisions regarding corporate objectives are recorded in the minutes of the review;
5. New objectives are established where it is necessary to improve performance in order to fulfil the
policies or other organizational goals or aspirations;
6. New objectives are documented in the minutes of the review;
7. The policies are changed when: the goals expressed in the policy have been achieved, or when
changes within or outside the company render the policy inadequate or inappropriate.
1.4.4
1.4.5
1.4.6 Corrective Action
Management review meeting action items are considered to be closed only after all associated corrective
actions have been completed, and followed-up by Quality Manager <amend as appropriate> in order to
verify the effectiveness of the corrective action.

When a formal corrective action is not taken in a timely manner, and a request for an extension has not been
received, the deficiency is brought to the attention of Top management.

1.5 Forms & Records

All documentation and records generated by the management review process are retained and managed in
accordance with the Control of Documented Information procedure.

Title & Description

Management Review Meeting Minutes
Management Review Programme

Document Ref. Page 6 of 9

Insert your company’s name or logo.
ISO 9001:2015
Control of Management Reviews

Document Ref. Page 7 of 9

Insert your company’s name or logo.
ISO 9001:2015
Control of Management Reviews

1.6 Management Review Process Map

Quality Manager Top Management

Monitor Objectives, Analyze Performance,

Targets & Policies Results & Trends
Not Suitable
or adequate
Suitability &
Adequacy
Schedule Management Review Meeting & Issue
Agenda

Suitable &
Adequate

Management Review Inputs

1. Agenda;
2. Status of actions from previous meeting; Effective
3. Changes in external and internal issues that & Aligned
are relevant to the quality management YES
system;
4. Information on the performance and
effectiveness of the QMS;
5. Customer satisfaction and feedback from NO
relevant interested parties;
6. The extent to which quality objectives have
Agree & Implement
been met; No System Changes
7. The relevance of the quality policy; System Changes
8. Process performance and conformity of
products and services;
9. Non-conformities and corrective actions;
10. Monitoring and measurement results;
11. Audit results;
12. Performance of external providers;
13. Adequacy of resources;
14. Effectiveness of actions taken to address risks
and opportunities;
15. Opportunities for improvement;
16. Supplier quality and delivery;
17. Review of action items.

Documentation & Management Review Outputs

Records  Opportunities for improvement;
 Changes to the QMS;
 Resource needs.

Document Ref. Page 8 of 9