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4. Mills, S. (2003). Caught between sexism, anti sexism and "political

CHAPTER 1: Chapter 4:
correctness", feminist negotiations with naming practices, Discourse and Society, vol 14 Lesson 8: Cultural Conflict
INTERCULTURAL COMMUNICATION (1) pp.87-110 [cited] Lesson 9: Cultural Adjustment
5. Myron W.Lustug & Jolene Koester (2010). Intercultural competence:
ENGLISH LEARNING ONLINE PROGRAM CHAPTER 1:
Interpersonal Communication across Cultures (6th edition)
AIMS AND OBJECTIVES OF THE COURSE Lesson1:
6. Nguyen Quang (Com. & Ed.). Intercultural Communication. Vietnam National
The course aims at providing learners with basic background knowledge of University. Hanoi. INTRODUCTION TO CULTURE AND INTER-CULTURAL COMMUNICATION
characteristics of America's cultural patterns and some other English speaking countries. Main points of this lesson
7. Novinger, T (2001). Intercultural communication- A Practical Guide. University
After the course, students are hoped to
of Texas Press. 1. Definition of culture for the study of communication
- Generalise the culture and intercultural communication
8. Oxford Guide to British and American Culture. Oxford University Press (UK) 2. Definition of inter-cultural communication
- Learn about the life in the United States as well as some English speaking
9. Valdes, J. M. (1986). Culture Bound. Bridging the Cultural Gap in Language 3. Intercultural communication in the social life
countries
Teaching. Cambridge University Press.
1. Definition of culture for the study of communication
- Develop your vocabulary
CONTENTS
Definition of culture for the study of communication: "Culture is a learned set of
- Improve your conversational ability
Chapter 1: shared interpretations about beliefs, values, norms, and social practices, which affect the
- Recognise the relationship between languge and culture Lesson1: Introduction to Culture and Inter-cultural Communication behaviors of a relatively large group of people.”
- Understand cultural patterns of the English-speaking world. Lesson 2: Making Introductions
Here are the elements of cultural definition:
Chapter 2:
REFERENCES Culture is learned from:
Lesson 3: Verbal Communication
1. Brown, P & Levinson, S. C. (1987). Politeness: Some universals in language Lesson 4: Nonverbal Communication Parents, other family members, friends or even strangers …
usage. Cambridge: Cambridge University Press.
The people you interact with as you are socialized
Chapter 3:
2. Levine, D. R. & Adelman, M. B. (1982). Beyond Language. Intercultural
Lesson 5: Personal Relationships The explanation people receive for the natural and human events around them
Communication for English as a Second Language. Prentice Hall, Inc., Englewood Cliffs,
Lesson 6: Family Values Culture is a set of shared interpretations – a very important link between
N.J. 07632
Lesson 7: Educational Attitudes communication and culture.
3. Melamed, J. & Bozionelos, N. (1992) Managerial Promotion and Height.
Psychological Reports, 71 pp. 587–593.

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A culture can form only if symbolic ideas are shared with a relatively large group 2. Definition of inter-cultural communication Lesson 2: MAKING INTRODUCTION
of people. "Intercultural communication is the process whereby one’s culture affects Hello everyone! Today, we will start with lesson 2 of this course,
Symbolic ideas are the means which all communication takes place and when those interaction with a person from another" Inter-cultural communication is an academic field Making introduction. In this lesson, we will understand the ways people greeting
symbolic ideas are shared with others, they form the basis for culture. of study and research. It helps to understand how people from different countries and eath other in different cultures and some cultural patterns in the world. It will help you
Cultures involves beliefs, values, norms and social practices: cultures behave, communicate and perceive the world. avoid cultural shock when you communicate with someone from different culture. Now,

Beliefs: basic understanding of a group of people about what the world is like or The definition of intercultural communication must also include strands of the field let's start with the main points of the lesson.

what is true/false. that contribute to it such as anthropology, cultural studies, psychology and 1. Varieties of Introductions
communication.
Values: what a group of people defines as good and bad or what it regards as 2. What is in a Name?
important. Inter-cultural communication have been applied to many fields such as business,
3. Use of Titles in Introductions
management, marketing, advertising and website design...
Norms: rules for appropriate behavior, which provide the expectations people have 4. Eye Contact and Handshaking in Introductions
of one another or themselves. Inter-cultural communication can be defined as the interpersonal interaction
between members of different groups, which differ from each other in respect of the 5. Small Talk after Introductions
Social Practices: the predictable behavior patterns that members of a culture
knowledge shared by their members and in respect of their linguistic forms of symbolic 6. Cultural Variations in Introductions
typically follow.
behaviour." For those wanting to dig a bit deeper it may be a good idea to look into the
7. Cultural Notes
Culture affects behavior: works of Edward T. Hall, Geert Hofstede, Harry C. Triandis, Fons Trompenaars, Clifford
1. Varieties of Introductions
The social practices that characterize a culture give people guideline about what Geertz and Shalom Schwartz.
things mean, what is important, and what should or should not be done. Thus, culture FORMAL INTRODUCTION STYLE:
Summary
establishes predictability in human interactions. - Use when meeting the older or higher status person than you
At the end of this lesson. You have to understand main points of this lesson
Culture involves large groups of people - Use longer sentences, titles (Dr., Mr., Mrs.…), and formal words and phrases (“I
Main points of this lesson
We differentiate between smaller groups of individuals, who may engage in would like to introduce you…,” “How do you do?” and “It’s a pleasure to meet you”).
1. Definition of culture for the study of communication
interpersonal communication and larger groups of people more traditionally associated INFORMAL INTRODUCTION STYLE
with cultures. 2. Definition of inter-cultural communication
- Use when meeting someone, who is your age or younger than you
Culture will refer to larger, societal levels of organization. 3. Intercultural communication in the social life

Thank you for your listening. Have a nice day and Goodbye!

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Use reduced words and sentences and simpler language. “It’s nice to meet you” What is in a Name? The name of the women dose not change when she gets married. Regionally,
becomes “Nice to meet you”, “How are you doing?” becomes “How ya doing?”. Not use NAMING ENGLISH however, her name may change according to various customs throughout the county.
titles or last name. In parts of the Mekong Delta, a married women may be called by her husband’s
Given Middle Family
The relationship between the speakers is comfortable and close. given name or a number that signifiesnher husband’s sibling status... For example, Mrs.
Mary Jane Smith
E.G: Example 2 & 3 Minh (Minh is her husband’s given name), Sister Five meaning the fifth son’s wife.
John Edward Jack
Example 1: In some mountainous villages in the north, name of the eldest child are use as
VIETNAMESE parent’s name. The name of children combined with the word “mother” may form a name
PROFESSOR: Mr. Lustig, I would like to introduce you to Dr. Johns, director of
Family Middle Given in some areas of the south.
the language institute. Dr. Johns, this is Mr. Lugtig, the academic adviser from Bamum
College. Nguyen To Linh Use of Titles in Introductions

MR. LUSTIG: How do you do, Dr. Johns? Pham Quoc Minh Formal introductions

DR. JOHNS: It’s a pleasure to meet you, Mr. Dustig. I’m glad that we finally have 30 November - The national day of Scotland’s is St Andrew's Day Often when there is a difference in status or age between two individuals, formal

the occasion to meet. titles and last names are used unless the person of lower status is told to use the first name.
St Andrew is the patron saint of Scotland.

FORMAL For example:

What is in a Name?

Example 2: Accountant (age 50): Hello, my name is Bob Thomas

AFTER MARRIED

FRIEND: I’d like you to meet my friend, Nancy Pipkin. Nancy, this is my brother, Jack. Student (age 20): It’s nice to meet you, Mr. Tho
In American
In informal introductions
NANCY: Hi, Jack. Nice to meet you. It is traditional for American women to take their husband’s family name when

JACK: Hi, Nancy. they marry. And the family name they were born with is known as the “maiden” name. In informal introductions there is a tendency to reduce status diffenrences by using
first name. In more formal situations, the title along with the last name is appropriate.
INFORMAL E.g. If Mary Jane Smith marries John Edward Jackson, she becomes
For example: Hello, Dr. Jame. My name is Susan Hall and I would like to ask you
Example 3: Mary Jane Jackson and her maiden name is Smith.
about your course
FRIEND: Hi, George, have you met Bill? Though most follow tradition today, some women choose t keep their maiden names
Eye Contact and Handshaking in Introduction
or hyphenate their last name with their husband’s last name, sometime the husband too.
GEORGE: No, I haven’t. Hi, Bill.
Direct eye contact and firm handshakes during introductions are customary in the
In Vietnam
BILL: Hi! How ya doing? English-speaking countries.
INFORMAL Looking at a person when you speak to him or her gives an indication of honesty.

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If you don’t have an eye contact when speaking, you will be considered to avoid The handshaking of the Queen: This way of handshaking point out that you are - Excuse me, I didn'n catch your name.
something or to be dishonest wise, skilful - I’m sorry, what is your name again?
Handshaking is a polite gesture indicating friendship and acceptance. Cultural Variations in Introductions - Could you spell your first name? That will help me prounce it better.
When shaking hands, people shake firmly and briefly. Styles of introductions, including initial conversations and nonverbal rituals, vary Formal:
A firm handshake is a sign of sincerity. Prolonged handshaking is not usual in among individuals and situations. In addition, styles of introductions vary from country to
- May I please have your name again?
many countries. country.
- would you please repeat your name?
“Small Talk” For example:
6. In traditional introductions, a man shakes a woman's hand if she extends her
After introductions are made, there is usually a period of time in which impersonal - An introductions at a business is to be more formal than one made at the party.
hand first. However, this custom is changing and some men offer their hand first. Some
or trivial subjects are discussed => this type is called “Small Talk”. - Bowing to show respect is customary in parts of the Far East. Also bow is a very women shake hands with each other although the maiority sill do not, and younger women
It’s so important because it often helps to maintain conversations and it can lead important part of greeting someone. shake more often than older women do.
into interesting discussions. - In Western hemisphere and in other parts of the world shaking hands in the Summary
The speakers usually use question such as: “Do you live in this area?” or “What are common practice. Putting the palm of the hand to the heart is traditional in North Africa
We have just finished the lesson today. Let's summarizes the key points of the
you studying?” but it’s so impolite when you ask someone: “How much money do you Cultural notes lesson so that you have an overview about the lesson 2.
make? Or “How much does your house cost?” 1. In Afghanistan you should spend at least five minutes saying hello. Making Introductions
The conversation become easier when two people find that they have something in 2. In a formal introduction, Americans often uses titles unthil they are told they 1. Varieties of Introductions
common. may use first names. 2. What is in a Name?
For example: The British are cool and reserved and the great topic was create is 3. When two people are introduced by a third person, the first and last names are 3. Use of Titles in Introductions
about the weather. usually given.
4. Eye Contact and Handshaking in Introductions
In America, the main topic between 2 strangers is the search to find a geographical link. Note: In less formal introductions, last names may be dropped.
5. Small Talk after Introductions
Precaution to be safe: This way of shaking hand shows the self-confidence. 4. The following is a list of titles uesd in introductions and conversations. (Except
6. Cultural Variations in Introductions
Covering of the hand: This way is used when you know about your friend clearly. when noted, these titles are followed by a person's last name.)
7. Cultural Notes
The softie: A soft handshake demonstrates weakness, lack of confidence, lack 5. The following phrases may be used if a name given in an introduction is not
ofinterest. undrstood or is forgotten. Thank you for listening. Goodbye!

Attack: Putting your hand into opponent’s hand palm is the sign of attack. Informal:

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