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Conversation Check Out

The guest, Gina, checks out of her hotel room. The receptionist asks for her name and room number to retrieve her information. The receptionist confirms Gina's room was booked from April 23rd to 27th. Gina provides her key card and signs the folio. Though the room service was slow and the bathroom dirty, Gina pays with her credit card and leaves with her luggage.

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Regan Orlando
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1K views2 pages

Conversation Check Out

The guest, Gina, checks out of her hotel room. The receptionist asks for her name and room number to retrieve her information. The receptionist confirms Gina's room was booked from April 23rd to 27th. Gina provides her key card and signs the folio. Though the room service was slow and the bathroom dirty, Gina pays with her credit card and leaves with her luggage.

Uploaded by

Regan Orlando
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Conversation check out

Receptionist: Good afternoon Miss, Do you want to check out now?


Guest: Good afternoon, Yes I would like to check out
Receptionist: May I know your name and your room number?
Guest: My name is Gina and my room number is 171
Receptionist: Well Miss, Please wait a moment, I’ll check it
Guest: Alright
Receptionist: Well Miss, room booked from April 23rd until 27th. Is that correct?
Guest: Yes
Receptionist: May I have your key card please?
Guest: Here you are
Receptionist: Thank you. How was your stay Miss?
Guest: It was bad, the room service is really slow. I’ve never waited for my meal to come longer
than 30 minutes before and I disappointed with the bathroom because it is dirty
Receptionist: We’re really sorry for the inconvenience, We will convey your problem to the
hotel management in order to improve our quality and service
Guest: Ok, no problem
Receptionist: Did you have anything from the minibar?
Guest: Yes, I took two 2 types of snacks from the minibar
Receptionist: Well Miss, please wait a minute, I will print the Folio
Guest: Alright
Receptionist: Here is the Folio, please check it Miss
Guest: Everything was correct
Receptionist: Would you like to use the same credit card you left upon check in? or How will
you settle the payment?
Guest: Yes please, I want to use the same credit card or by credit card
Receptionist: May I have your credit card please?
Guest: Sure, here you are
Receptionist: Thank you Miss, could you enter the pin code please?
Guest: Sure. Done
Receptionist: Thank you Miss and could you sign the Folio please?
Guest: Yes, sure
Receptionist: Alright Miss, here is the Folio, invoices and receipts. Everything was into envelop
Guest: Thank you
Receptionist: Thank you Miss Gina for choosing our hotel for your trip. We hope you enjoy
during your stay with us
Guest: Thank you
Receptionist: Do you need a taxi or any help with your luggage?
Guest: No, thanks
Receptionist: Alright Miss, We’re hoping to see you here again. Have a safe trip home

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