Scribd
Upload
116 views14 pages

G2 Session 7 Enhancing Listening and Responding Skill

The document discusses listening skills and provides a self-assessment quiz to evaluate listening habits. It distinguishes between hearing and listening, defines poor listening habits like selective listening and talkaholism, and suggests strategies for overcoming bad habits. These include embracing the entire message, becoming other-oriented, focusing attention on the speaker, and summarizing messages. The document also outlines skills for effective listening and responding, such as attending behavior, empathetic responses, and active listening techniques like paraphrasing.

Uploaded by

Cyrus Armamento
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
116 views14 pages

G2 Session 7 Enhancing Listening and Responding Skill

The document discusses listening skills and provides a self-assessment quiz to evaluate listening habits. It distinguishes between hearing and listening, defines poor listening habits like selective listening and talkaholism, and suggests strategies for overcoming bad habits. These include embracing the entire message, becoming other-oriented, focusing attention on the speaker, and summarizing messages. The document also outlines skills for effective listening and responding, such as attending behavior, empathetic responses, and active listening techniques like paraphrasing.

Uploaded by

Cyrus Armamento
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 14

ENHANCING LISTENING AND

RESPONDING SKILLS
Activity: HOW GOOD ARE YOUR
LISTENING SKILLS?
■ INSTRUCTION:
✓ For the following statements, indicate the extent to which you practice the behavior.
Choose among the responses:
✓ Rate yourself
(5) - Very often
(4) - Often
(3) - Sometimes,
(2) - Rarely and
(1) - Not at all.
✓ Add up your score to get your total score
Activity: HOW GOOD ARE YOUR LISTENING SKILLS?
STATEMENTS NOT AT RARELY SOMETIMES OFTEN VERY
ALL (1) (2) (3) (4) OFTEN (5)
1. To be more productive, I respond to
emails and instant messages while I'm
speaking to people on the phone.
2. I repeat points back during a
conversation to clarify my understanding of
what the other person is saying.
3. When people speak to me about
sensitive subjects, I make an effort to put
them at ease
4. I feel uncomfortable with silence during
conversations
5. As I listen, I compare the other person's
viewpoint with my own
6. To get people to elaborate on their
point, I ask open questions (ones that
can't be answered with "yes" or "no").
7. When someone is speaking to me, I nod
and say things like "OK" and "uh-huh"
occasionally.
Activity: HOW GOOD ARE YOUR LISTENING SKILLS?
STATEMENTS NOT AT RARELY SOMETIMES OFTEN VERY
ALL (1) (2) (3) (4) OFTEN (5)
8. I play "devil's advocate" to prompt
responses from the other person.
9. I catch myself asking leading questions
to encourage the other person to agree
with my viewpoint.
10. I interrupt people.
11. When people speak to me, I stay
completely still so that I don't distract
them.
12. I try to read the other person's body
language as I listen
13. If the other person is struggling to
explain something, I jump in with my own
suggestions
14. If I'm busy, I let others talk to me as
long as they're quick.
Score Interpretation
Score Comment

You need to improve your listening skills. The people around you probably feel
14-29 that you don't pay attention to them when they talk to you, and they may feel
that you don't understand them.
You can boost your listening skills with some simple steps.
30-49
Your listening skills are OK, but there's definitely room for improvement.

You have good listening skills. People feel that they are able to approach you if
they need someone to listen to them, and they trust that you'll give them your
50-70 full attention. They also know that you'll give them space to talk freely, without
interrupting or talking too much about yourself.
Difference Between Hearing and
Listening

HEARING LISTENING
■ An accidental and automatic brain ■ is active, focused, concentrated
response to sound that requires no attention for the purpose of
effort understanding the meanings
expressed by a speaker.
■ Simply the act of perceiving sound
by the ear.
Why we Listen?
Listening for Information

Listening for Advice

Listening to Help Others

Listening for Enjoyment

Listening for Cultural Understanding


Poor Listening Habits
■ Selective Listening – attending to some parts of the message and ignore
others. Listening only to those parts that interest you.
■ Talkaholism –
– Talkaholics – defined as compulsive talker who hog the conversational
stage and monopolize encounters.
■ Pseudo listening – pretending to listen by nodding our heads, by looking at
the speaker, by smiling at the appropriate times or by practicing other kinds
of attention feigning.
■ Gap filling –
– Gap fillers – listeners who think that they can correctly guess the rest of
the story the speaker is telling and who don’t need the speaker to
continue
Poor Listening Habits
■ Defensive Listening – occurs when people view innocent comments
as personal attacks or hostile criticism.
■ Ambushing – people who listen carefully to a message and then use
the information later to attack the individual
HOW TO OVERCOME POOR
LISTENING HABITS
POOR LISTENING HABIT STRATEGY FOR OVERCOMING
Selective Listening Embrace the entire message
Talkaholism Become other-oriented
Pseudolistening Center attention on speaker
Gap filling Fill gap by mentally summarizing message
Defensive Listening Keep self-concept in check
Ambushing Play fair in conversations
LISTENING AND RESPONDING SKILLS
Listening Skill Cluster Responding Skill Cluster
I. Attending behavior III. Additive Response
– Posture of involvement – Impacting: Responding by telling the
person what you think and feel
– Lean forward position about him as he affects you
– Eye to eye contact
II. Following Skills II. Emphatic Response
– Head nods – Responding according to the
– Facial expression feelings and needs of others
– Mono-syllabic responses – Wearing the shoes of the other
person
III. Reflecting Skills I. Reflecting Skills
– Be in silence – Check
– comprehend – Clarify
– Ask questions
HOW TO IMPROVE LISTENING
AND RESPONDING SKILLS
■ EVALUATE YOUR CURRENT SKILL – assess and understand your personal listening
strengths and weaknesses
■ PREPARE TO LISTEN – requires both physical and mental activities
– Physical – if you have hearing problem, ask assistance to ensure that the
message is delivered to you accurately, locate yourself close to the source of
the message
– Mental – do your homework beforehand if you are going to need information to
listen effectively
HOW TO IMPROVE LISTENING
AND RESPONDING SKILLS
■ PROVIDE EMPATHETIC RESPONSE WHEN NECESSARY–
■ USE NON-JUDGEMENTAL FEEDBACK – Describe the behavior and then explain how
that behavior made you feel
■ PRACTICE ACTIVE LISTENING – the process in which a listener communicates
reinforcing messages to the speaker
– Paraphrasing – restating the essence of another’s message in our own words
– Dialogue enhancers – take the form of supporting expressions such as Ï see”or
“I get it” or “I’m listening”
– Questions
References:

■ How Good Are Your Listening Skills? Retrieved on January 5, 2021 @


https://www.mindtools.com/pages/article/listening-quiz.htm
■ Listening and Responding Effectively. Retrieved on January 5, 2021 @
https://www.sagepub.com/sites/default/files/upm-
binaries/97947_Chapter_6_Listening_and_Responding_Effectively.pdf
■ Listening vs. Hearing retrieved on January 5, 2021 @
https://saylordotorg.github.io/text_stand-up-speak-out-the-practice-and-ethics-of-public-
speaking/s07-01-listening-vs-hearing.html
■ Informational Listening: Definition & Skills Retrieved on January 5, 2021 @
https://study.com/academy/lesson/informational-listening-definition
skills.html#:~:text=Informational%20listening%20is%20listening%20with,%2C%20under
standing%2C%20and%20grasping%20information.&text=Informational%20listening%20
is%20considered%20a,just%20listening%20to%20understand%20it.

You might also like