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    Script Puri Saron

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    Deni Marfin
    The document describes various conversations that take place during a hotel stay. It involves conversations between a guest and operator when making an initial inquiry, between staff to transfer the call to reservations, reservations taking booking details from the guest, a doorman greeting the guest and helping with luggage, check-in at reception where payment is made, a bellboy escorting the guest to their room and explaining amenities, the guests conversing in their room, and other standard hotel check-in and room service interactions.

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    © All Rights Reserved
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    Script Puri Saron

    Uploaded by

    Deni Marfin
    39 views8 pages
    The document describes various conversations that take place during a hotel stay. It involves conversations between a guest and operator when making an initial inquiry, between staff to transfer the call to reservations, reservations taking booking details from the guest, a doorman greeting the guest and helping with luggage, check-in at reception where payment is made, a bellboy escorting the guest to their room and explaining amenities, the guests conversing in their room, and other standard hotel check-in and room service interactions.

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    The document describes various conversations that take place during a hotel stay. It involves conversations between a guest and operator when making an initial inquiry, between staff to transfer the call to reservations, reservations taking booking details from the guest, a doorman greeting the guest and helping with luggage, check-in at reception where payment is made, a bellboy escorting the guest to their room and explaining amenities, the guests conversing in their room, and other standard hotel check-in and room service interactions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    39 views8 pages

    Script Puri Saron

    Uploaded by

    Deni Marfin
    The document describes various conversations that take place during a hotel stay. It involves conversations between a guest and operator when making an initial inquiry, between staff to transfer the call to reservations, reservations taking booking details from the guest, a doorman greeting the guest and helping with luggage, check-in at reception where payment is made, a bellboy escorting the guest to their room and explaining amenities, the guests conversing in their room, and other standard hotel check-in and room service interactions.

    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 8

    CONVERSATION

    Script by : Rifqi hidayat and Ahmad salman farid

    #CONVERSATION GUEST WITH OPERATOR

    #CONVERSATION OPERATOR WITH RESERVATION

    #CONVERSATION GUEST WITH RESERVATION

    #DOORMAN IN WITH GUEST

    #GUEST CHECK IN AT RECEPTIONIS IN

    #GUEST PAY TO CASHIER IN

    #RECEPTIONIS CALLING BELLBOY IN

    #BELLBOY ESCORT GUEST TO ROOM

    #GUEST MAKE CONVERSATION

    #GUEST CALL RECEPTIONIS FOR CHECK OUT

    #RECEPTIONIS OUT CALLING BELLBOY OUT

    #BELLBOY HELPING GUEST BRINGING THE LUGGAGE

    #RECEPTIONIS WITH GUEST

    #CASHIER CHECK OUT WITH GUEST

    #RECEPTIONIS CALLING DOORMAN OUT ESCORT TO CAR

    #CONVERSATION GUEST WITH OPERATOR


    Mira qati : Good morning, Puri saron hotel, Mira speaking here, how can I
    help you?
    Rifqi : Good morning, my name is Rifqi Hidayat, im from Portugal, can
    you tell me about the location of your hotel, because I wanna
    vacation in Lombok.
    Mira wati : Yes sir, puri Sharon hotel located on Jl.Raya Senggigi, dusun
    kerandangan, Senggigi, Batu Layar, West Nusa Tenggara.
    Rifqi : If I stay in your hotel, what the tourism object I can visit there?
    Mira Wati : In our hotel you can see a beauty of Agung Mountain, Batu layer
    funeral, Batu bolong temple, Senggigi beach and Senggigi art
    market.
    Rifqi : I want to know what the facilities of your hotel
    Mira wati : In our hotel, we have facilities and service like: internet, Air
    Conditioner, Parking area, Front desk 24 hours, Restaurant,
    swimming pool, wifi and spa. What about you sir?
    Rifqi : It’s amazing, can you explain about the room type?
    Mira wati : Of course sir, in our hotel we have some types of room consist of
    standard Room, Deluxe Room, Junior suites Room.
    Rifqi : Can you tell me about the room rate ?
    Mira Wati : Yes sir, for Standard Room the price is : IDR. 1000.000, Deluxe
    Room the price is : IDR . 1500.000.
    Rifqi : And what the room facilities that a provide in your hotel?
    Mira wati : The room facilities consist of Air Conditioner, Television, Coffe
    maker, Mineral Water and Safety box.
    Rifqi : Ok thank you for your information, I will make reservation in
    your hotel.
    Mira wati : Yes sir, wait a moment please, I would like to connect you with
    reservation staff.
    Rifqi : Ok im waiting for you

    #OPERATOR WITH RESERVATION STAFF

    Farid : Good morning, reservation, Farid speaking here, how can I help
    you?
    Mira wati : Good morning, there is call from Mr.Rifqi Hidayat and he want to
    make a reservation. Would you like to handle it?
    Farid : Yes of course.
    Mira wati : Ok I will connect you right now.
    Farid : Yes please.
    #RESERVATION AND GUEST
    Farid : Good morning, thank you for calling Puri Sharon hotel, this is
    Farid speaking, how can I help you?
    Rifqi : Good morning, I would like to make a reservation please.
    Farid : Alright, For what date sir?
    Rifqi : Saturday, 6th of November.
    Farid : Wait a moment please, I would like to check the room available
    first.
    Yes sir, this Saturday is available for three nights. For how many
    night you wanna stay sir?
    Rifqi : Ok for three night.
    Farid : For how many person sir?
    Rifqi : Just for two person
    Farid : What type of room do you prefer to stay in sir?
    Rifqi : Deluxe Room please.
    Farid : Ok sir, May I explain you about the facilities of your room please.
    Rifqi : Yes please.
    Farid : In our hotel you can get Facilities such as : AC, TV, Safety Box,
    Coffe Maker, Mini Bar and Mineral water, what about you sir?
    Rifqi : Its good and how about the price?
    Farid : Ok sir, for Deluxe Room the price is : IDR.1.500.000/night,
    include Breakfast and service for two person, Do you have a
    special request sir?
    Rifqi : Yes I have, my special request is Honeymoon Package.
    Farid : Ok sir, and what time would you like to check in sir?
    Rifqi : I would like to check in at 1 pm.
    Farid : And what time would you like to check out sir?
    Rifqi : I would like to check out at 10 am.
    Farid : May I know Your Name Please.
    Rifqi : My name is Rifqi Hidayat.
    Farid : Ok sir, let me repeat that is right Rifqi Hidayat : Romeo, India,
    Fanta, Quebex, india for Rifqi. Hotel, India, Delta, Alpa, Yankey,
    Alpa, Tango for Hidayat. Is it correct sir?
    Rifqi : Yes that’s right
    Farid : May I make sure, 081 234 567 have your contact number sir?
    Rifqi : Yes that’s right.
    Farid : Yes sir, We will send the confitmation letter by Email, could I
    have your email sir?
    Rifqi : yes I have, My email address is [email protected].
    Farid : Thank you sir, and how will the bill be settled?
    Rifqi : I will pay it by cash.
    Farid : Ok sir, let me repeat your reservation, you have make a
    reservation for Deluxe Room for two person on Saturday 6th of
    November, your stay will be three nights and special request
    Honeymoon package, would be that all?
    Rifqi : Yes thank you.
    Farid : My pleasure sir, thank you for calling puri Sharon hotel and have
    a nice day.

    #DOORMAN IN WITH GUEST

    Muhammad fiqri : Good morning madam/sir. Welcome to Puri Sharon hotel.


    Mind your step please, madam/sir?
    Rifqi : Thanks.
    Muhammad fiqri : Do you have any luggage mam?
    Cici maisarah : In the back please!
    Muhammad fiqri :Wait a moment please, while I collect your luggage.
    Cici Maisarah : Yes, sure.
    Muhammad fiqri : Well. Would you like to come to our reception to complete
    your registration, while I collect your luggage to lobby.
    Cici maisarah : Oke good thanks.

    #GUEST CHECK IN AT RECEPTIONIS IN

    Hifzy : Good afternoon mam/sir, welcome to Puri Sharon hotel, sit


    down please.
    Rifqi : Good afternoon, I would like to check in.
    Hifzy : Do you have a reservation before?
    Rifqi : Yes I have, reservation with name rifqi hidayat.
    Hifzy : Wait a moment please, I would like to check your
    reservation first.
    Rifqi : Yes sure.
    Hifzy : Yes Mr. rifqi, your reservation already here, reservation for
    deluxe room for two person with special request honeymoon
    package is it correct sir?
    Rifqi hidayat : Yeah that’s right
    Hifzy : Please filling this registration and your sign at the bottom
    right
    Rifqi hidayat : Oke thank you
    Hifzy : Excusme sir how about the deposit payment?
    Rifqi : Sure how much I should pay?
    Hifzy : You have to pay 1.500.000 per night for the deposit.
    Rifqi : Alright I will pay it by cash.
    Hifzy : To our cashier please.

    #GUEST PAY TO CASHIER IN

    Vivin : Can I help you mam?


    Cici maisarah : I would like to pay the deposit for my room.
    Vivin : Of course mam the deposit for you room is IDR. 1.500.000
    and what your method payment mam?
    Cici maisarah : I will pay it by cash, here you are.
    vivin : oke sign here, please.

    #RECEPTIONIST CHECK DATA GUEST

    Hifzy : Sir/mam may I see your passport?


    Rifqi : Yes no problem.
    Hifzy : Oh you are from Portugal, I hope you enjoying your trip.
    Rifqi : Oke thankyou.
    Hifzy : Oke sir this is your passport and this is your room key, your
    room number is 102. Rate is IDR. 1.500.000 per night and
    this is your voucher breakfast for two person.
    Rifqi : Alright thank you.

    #RECEPTIONIS CALLING BELLBOY IN

    Hifzy : Oke sir wait a moment please I would like to call bellboy to
    Escort you to the room. bellboy please !
    Gita : Yes I am !
    Hifzy : Please escort guest to 102 room.
    Gita : Alright sir/mam are you ready to go to your room now?
    Rifqi : yes I am ready.
    Gita : Well your room number is 102, this way, follow me please.
    Rifqi : yes thanks.

    #BELLBOY ESCORT GUEST TO ROOM

    Gita : Is this the first time come to Senggigi sir?


    Rifqi : Yes this is my first time
    Gita : Oke sir/mam if you would like to breakfast, please come to
    our restaurant, our restaurant is over there its open from
    07.00 am until 10.00 am in the morning.
    Rifqi : Oke nice.
    Gita : What do you think about this hotel?
    Rifqi : I think this hotel is good and has its own characteristics.
    Gita : Alright sir this is your room, may I borrow your room key
    please?
    Rifqi : Yes,here you are.
    Gita atmaja : Wait a moment please, I would like to check your room
    first.
    Rifqi : Yeah no problem.
    Gita : Oke sir, your room already here.
    Gita : May I explain the facilites about your room?
    Rifqi : Yes sure.
    Gita : Oke so, this is your Ac, this is your Tv, this is your coffe
    maker and 2 mineral water, free of charge and about your
    room is over there, your bathroom facilities consist of
    wastafel and toilet and body soap and mirror and this bathup
    and this cool and warm shower and this is towel and
    bathroom aminities over there.
    Cici maisarah : By The way thank you for your helping.
    Atmaja : My pleasure, do you need anything else we can help you?
    Cici maisarah : No thank you, wait moment this is for you.
    Atmaja : Thankyou so much and I hope you enjoy your honeymoon.

    #GUEST MAKE CONVERSATION

    Rifqi : Babe, can you come here for a second.


    Cici : Yes babe, whats going on.
    Rifqi : What do you think about this hotel?
    Cici : Hmmm you know what babe, I love this hotel its not about
    facilities and cheap price I just feel calm in this hotel. Any
    way I love you and I love this hotel.
    Rifqi : Hahaha I love you too babe.

    #GUEST CALL RECEPTIONIS FOR CHECK OUT

    Deni : Good morning, Deni Marfin speaking here how can I help
    you?
    Cici : I want to check out please.
    Deni : Alright miss do you already prepare your luggage?
    Cici : Yes I do.
    Deni : Oke miss, please wait a moment I’d like send our bellboy
    to your room to help you bring your luggage.
    Cici : That’s great idea thanks.
    Deni : My pleasure miss.

    #RECEPTIONIS OUT CALLING BELLBOY OUT

    Sobrian : Good morning, bellboy, sobrian speaking here, how can I


    help you?
    Deni : Please help Mr.rifqi and miss cici in room 102 to bring her
    luggage.
    Sobrian : Oke I will be there.

    #BELLBOY HELPING GUEST BRINGING THE LUGGAGE

    Sobrian : Bellboy please, good morning mam are you check out
    now?
    Cici : Yes of course.
    Sobrian : May I help to bring your luggage, please.
    Cici : Please come in.
    Sobrian : Alright sir/mam let me escort you to our receptionist
    Rifqi : Oke thank you.
    Sobrian : How’s your stay?
    Rifqi : Its very nice thank you.

    #RECEPTIONIS WITH GUEST

    Deni : How are you today sir/mam? Did you enjoy your stay with
    us?
    Rifqi : Im good, I feel like at home, alright I wanna check out
    now. This is your room key.
    Deni : Oke wait moment please, I would like to check it first. Oke
    for the payment you can do with our cashier, the cashier is
    beside of me right now.
    #CASHIER CHECK OUT WITH GUEST

    Syafira : Good morning sir/mam, how can I help you?


    Cici : Morning I want to pay my bill.
    Syafira : Your room number please?
    Cici : Room 102.
    Syafira : Wait a moment please, I would like to check your bill, yes
    miss cici you have bill for your room, you have stay 3 night
    and you have additional bill for restaurant.
    Cici : How much is it?
    Syafira : You have to pay deposit and totally of your bill is IDR.
    4.500.000 include tax and service, how about the method
    payment mam?
    Cici : I will pay it by cash.
    Syafira : Thankyou wait a moment please. Please sign here mam.
    Syafira : Alright miss cici this is your bill, how is your billing is
    correct?
    Cici : Yeah is right.
    Syafira : Oke sir/mam thank you so much for stay with us, I hope
    you can comeback to stay at our hotel.

    #RECEPTIONIS CALLING DOORMAN OUT ESCORT TO CAR

    M.satriawan : Let me help you sir.


    Rifqi : oke thankyou.
    M.satriawan : Excusme sir is that your car?
    Rifqi : Yes thank you.
    M.satriawan : Thankyou for coming at our hotel and enjoy your trip.
    Rifqi : Of course, thank you.

    GOOD LUCK

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