GEC Career Framework 2022

GEC CAREER FRAMEWORK
GEC Career Framework

MAY 2022
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The GEC Career Framework - Our vision and values The job families and job levels
An Overview Across Arcadis, we are motivated by our vision to improve As part of the Arcadis Way, Arcadis has identified eight job
quality of life. Guided by five core values, combined with five families, of which six are relevant in the GECs. Every colleague
Through discussions with our people, keystone behaviors, we are building a unique, One Arcadis is aligned with one of these job families:
culture. A culture that puts People First. A culture where
line managers, and leadership, it was integrity matters and individuals are valued for who they are; Architecture and Design
identified that there was a need to where we break through the barriers to collaboration so that Including architecture, interior design, landscape
provide greater clarity on your career everyone can bring their best and deliver on the promises architecture, technologist,s and associated BIM/CAD
they make. It’s how we ensure our clients’ success and it’s design
path especially concerning growth how, together, we can make the bold moves that will shape a
Cost Management
opportunities whether as people more sustainable future.
Including cost and commercial managment
manager or as technical/ subject These values and behaviors are the foundation of the GEC
Project and Program Management
matter expert. Career Framework, and which will embed the One Arcadis
Culture into the business: Including project and program control, planning
The Refreshed GEC Career Framework has been amended Design and Engineering
to give you this clarity and transparency on your career Including BIM/CAD and engineering design
advancement opportunities.
Specialists and Scientists
A key component of the Arcadis Way, the Career Including data analytics, GIS, and environmental
Framework helps you identify the competencies, consulting
behaviors, and development opportunities you need to Enabling Functions
progress within Arcadis.
Including shared services (finance, procurement,
people and culture, legal, marcomms, commercial
enablement, , tech, sustainability
We recognize that you may wish to move across job families

as you decide on the career route that might be right for you
or be it Leadership or Technical. The Career Framework give
visibility of all paths.
Within each job family, there are several job levels (14). All
colleagues are assigned to a specific job level within the
Arcadis Way. In some cases, there are sub-levels within one
Arcadis Way level. These help us to align the Arcadis Way
framework with the existing job titles across the three GECs.
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Your career path

Example Career Path
The Career Framework Booklet should be read as
a guide as there are a range of career path options, Technical / Subject Managerial / Leadership
Matter Expert
and the career framework will not be a perfect fit to
every role or person in the GEC.
LEVEL 10
Sample career path only-
Under the Arcadis Way, colleagues are aligned across the company based used to highlight the
on job level and job family. The specific role title may vary by individual Roles with a combination
flexibility over time
of technical skills, people
based on location (local custom/terminology), specific responsibilities and LEVEL 9 management, and
associated expectations. task management, but
classified in either the
technical or managerial
At levels 4-6 roles tend to be more generalist roles as individuals learn and career path.
master skills required over time. At more senior levels, from grade 7 and LEVEL 8
above, traditionally a managerial career path has been the only option
highlighted, but in practice there are a range of roles available. An individual
can choose a career path that suits them, and the focus of this may change LEVEL 7B
over time.
LEVEL 7A Example only:
• Technical/ Subject Matter Expert– these are roles for those that are
Sub-level used vary
technical experts who want to deepen their area of expertise without by location and
LEVEL 6C
managing large teams. job family
• Managerial/ Leadership – these are roles for individuals primarily LEVEL 6B
leading teams of people to deliver projects through building capability,
LEVEL 6A
ensuring there is work in the pipeline and taking an active role in people
management.
LEVEL 5
There is overlap in the different career paths and therefore an individual does
not need to define only one – it’s possible to cover aspects of 2 or 3 together
if this provides a desirable career path and solves a business need. It’s LEVEL 4
important to have a focus, and ambition however as there may come a point
in your career where taking a single path is necessary to support the workload
requirements or business needs.
LEVEL 3
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Career Progression Career Matrix

The competencies and behaviors expected at each level are The following section of the booklet incorporates the career
detailed in the next section of this booklet. matrices for all of the job families currently applicable in the
GECs:
To be promoted or move across job families, you must first
be able to demonstrate, with examples, that you already • Design and Engineering
possess the vast majority of the competencies and behaviors • Architecture and Design
required at the next level. There also may be local discipline
requirements for your career progression. • Cost Management
• Project and Program Management
The exact details of the promotions process are contained
• Specialists and Scientists
in the GEC Promotions Policy (Arcadis GECs Promotion
Process). It is recommended that you maintain evidence of • Enabling Functions
your performance throughout the year by listing them on
the GPS tool. Evidence of achievement will be critical for your These matrices outline the minimum skills, competencies,
Manager and Director when deciding on promotions. and behaviors required at each level / sub-level for each job
family. There may also be some discipline-specific criteria
Remember, you must take ownership of your development. for certain positions. These would be provided via detailed
The Career Framework will be very helpful as you prepare for position descriptions available from your business leads or
your performance discussions with your line manager. You discipline heads where relevant.
will be better equipped to identify any potential learning and
development you need to enable you to progress along your
chosen career path.
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FAQs
Q1. The role titles mentioned in the Career Map do not Q4. For most job families, there are no descriptions for KEY DEFINITIONS:
clearly specify the domain or specialization that I work in. levels 1-3 and levels 11-14 Job Families:
The GEC Career Map will only reflect generic role titles That is correct. These levels are not common in the GECs. There are eight job families in the Arcadis Way of which six
to provide an illustration of career progression for each are relevant for the GECs. Each job family covers which each
Job Family. A specific domain or specialization will not be Q5. Is it possible to be promoted by two steps? cover a range collection of disciplines, as in Section 3 of this
reflected, as there will be no change in your current job title This is very unlikely. Through discussion with your Line booklet.
and job description. Manager you may want to determine if this is in the best
interest for your development. Our experience shows that Career Maps:
Q2. Why do the job titles vary from one GEC to another? progression from one level to the next or across job families Show the career path for each job family. Each job family has
Couldn’t we all have the same titles? is the best for professional development. its own career maps and career matrix. Note that the GEC
Each GEC has an established set of job titles which have Career Map only reflects generic role titles to provide an
evolved over several years. As part of the development of Q6. I have already demonstrated 50% of the requirements illustration of career progression for each job family.
the Career Framework, we spent time looking at whether we of the next level / sub-level. Can I get a promotion?
could all adopt the same titles. No. If you can only demonstrate 50% of the requirements, Career Matrix:
you are not ready for a promotion. In order to be promoted Outlines the competencies and behaviors required at each
However, the titles that work well in one country do not you must demonstrate, with examples, that you possess the level / sub-level. These provide guidance on the minimum
necessarily work well in another. Many people also feel very vast majority of the competencies required at the next level requirements for promotion to this level.
proud of their job title and could find a change to be very / sub- level.
disruptive. We therefore decided to use the Arcadis Way
GEC Promotions Process:
levelsand generic role titles in order to align colleagues Q7. Do I need to get a promotion in order to move from
between the different GECs, rather than change the job titles. A policy document, outlining the process to be followed for
level 6A to level 6B?
promotions.
Yes, this is applicable in GEC countries where these sub-levels
Q3 There is no separate career matrix for BIM Modellers
are used.
and CAD Technicians
That is correct. BIM and CAD colleagues should refer to the Q8. What is the difference between level and sub-level?
Design and Engineering or Architecture and Design (if the
Level refers to your Arcadis Way level. Sub-level refers to the
case) career matrix.
progression within the same job levels, eg. 6A, 6B which exist
in some job families.
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GEC Career Framework

Click the menu below to access
Design and Engineering
Architecture and Design
Cost Management
Scientists and Specialists
Project and Program

Management
Enabling Function
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Design and Engineering Level 4 and 5 Home
LEVEL 4 LEVEL 5
OVERALL EXPECTATIONS
Definition Developing: You are learning about the industry and developing some of the skills you Supporting: You are learning more of the skills required for the industry. You work on
require to contribute. You work on straightforward tasks with extensive support. straightforward tasks under appropriate supervision.
PERFORMANCE EXPECTATIONS | WE ALWAYS BRING OUR BEST AND DELIVER ON OUR PROMISES
Client Outcomes • You are becoming familiar with some of the codes and standards for your area of work. • You have a basic understanding of the main codes and standards for your area of work.
• You are aware that safety is important in our business. • You understand that safety is important in our business.
Accountability/ • You check your own work. • You check your own work and actively seek feedback for your own work.
Responsibility
• You are aware of the GEC Management System. • You are aware of the GEC Management System and ISO requirements for our projects.
• You understand the requirement of each task. • You are aware of why you are doing each task.
• You complete the technical tasks within the allotted time frame.
Core Skills • You are undertaking training on one or more key design or modelling software • You are learning to use one or more key design or modelling software programs.
programs.
• You are developing a basic understanding of design processes.
• You follow technical methodologies as advised by more experienced colleagues.
• You can accurately implement technical methodologies as advised by more experience
• You work efficiently on assigned tasks. colleagues
PEOPLE & INTERACTIONS | WE VALUE EACH OTHER AND WORK AS ONE TEAM
Your Values • You have a basic understanding of the Arcadis HS&W Principles and safe design • You have a good understanding of the Arcadis HS&W principles and safe design
processes. processes.
• You are starting to develop behaviors in accordance with the Arcadis values and • You understand the Arcadis values and behaviors and start to act as appropriate.
behaviors.
Collaboration & • You liaise with stakeholders and communicate as advised by your line manager to • You have good interpersonal and communication skills, where you liaise with
Client Interaction ensure alignment between policy and practice. counterparts/task managers to ensure effective communication on project matters.
• You have a good understanding of the services delivered by Arcadis. • You have a good understanding of the services delivered by Arcadis, its business
standards, and guidelines.
• You actively participate in organization-wide initiatives and develop an understanding
of the importance of teamwork in the successful delivery of projects.
ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE
Sustainability & • You have a basic awareness of sustainable development principles. • You have a solid awareness of sustainable development principles.
Digitalization
• You proactively undertake self-learning using inhouse and web-based materials. • You pro-actively undertake self-learning using inhouse and web-based materials.
• You are becoming familiar with the existing established digital tools to complete your • You are capable of using existing established digital tools to complete your work.
work.
Standardization & • You are getting familiar to the defined methodologies and approaches in your work. • You apply the standard design processes in your daily work.
Automation
• You are getting familiar with the automated way of project delivery. • You apply the automated way of project delivery in your work.
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Design and Engineering Level 6 Home
LEVEL 6A (ENTRY LEVEL) LEVEL 6B (MEDIUM LEVEL) LEVEL 6C (HIGH LEVEL)

Definition Contributing: You are growing in confidence and ability to Delivering: You typically work on increasingly complex Guiding: You are typically managing smaller tasks/projects
produce quality outputs with considerably less supervision, tasks, whilst coaching others on straightforward tasks. You and you might also be a line manager or delivering technical
particularly on straightforward tasks. are expected to be working independently. solutions to complex problems.
Client Outcomes • You have a good understanding of the main codes and • You help others understand the main codes and • You ensure your task teams have the appropriate
standards for your area of work. standards for your area of work. understanding and training on codes and standards.
• You discuss specific client demands and project • You discuss specific client demands and project • You discuss specific client demands and project
requirements with your line manager/project leader. requirements with your line manager/project leader. requirements with the countries.
• You consider safety in your project. • You are aware of the external client’s key requirements • You are aware of the external client’s requirements
and measures of success. and ensure your colleagues are focused on these.
• You actively consider safety in your project work. • You actively consider safety in your project work and
encourage others to do the same.
Accountability/ • You are aware of each task and its relevance to the • You consistently deliver high-value work with added • You check the work of others and provide detailed
Responsibility project. value and check other’s work on simple tasks. feedback and guidance; You actively seek feedback
from the countries.
• You check your own work, add value to your tasks • You contribute to the development of work-plans and
where appropriate and actively seek feedback for your budgets. • You coach others on the implementation of the GEC
own work. Managements and ISO requirements,
• You implement the GEC Management System and
• You implement the GEC Management system and ISO ISO requirements on your projects, identifying • You develop plans and budgets for small to medium
requirements on your projects. improvements where appropriate. sized tasks and monitor progress.
• You plan your work and advise your task manager on
appropriate timescales.
Core Skills • You are proficient with one or more key design or • You are proficient with multiple design and/or • You are proficient with multiple design and/or
modelling software programs. modelling and analytics programs. modelling and analytics programs.
• You give suggestions on how to improve technical • You have a solid understanding of the design processes • You are getting familiar with multi-disciplinary design
methodologies. in your discipline, You help to develop technical processes.
methodologies, suggesting improvements to GEC and
• You have an understanding of design processes. country colleagues. • You improve technical methodologies for your tasks.
• You are investigating membership of professional • You are member of a professional affiliation. • You are an active member of a professional affiliation.
affiliations.
• You are getting involved in more complex tasks and
projects.
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Your Values • You take responsibility for your safety and welfare, • You take responsibility for your safety and welfare • You actively implement the Arcadis HS&W Principles
and you have complete understanding of the Arcadis and understand the Arcadis HS&W Principles, and you and safe design processes.
HS&W Principles and safe design processes. play your role in taking proactive actions like positive
interventions or near miss reporting. • You train and coach junior colleagues on task
• You possess good knowledge of and act in accordance requirements, in accordance with the Arcadis values
with the Arcadis values and behaviors. • You possess broad knowledge of and act in accordance and behaviors.
with the Arcadis values and behaviors.
Collaboration & • You liaise with stakeholder to ensure effective • You work collaboratively with other teams across • You develop effective working relationships with other
Client Interaction communication on project matters. GBAs, where appropriate, and communicate effectively disciplines and senior colleagues in other GBAs.
with staff in the region.
• You have an excellent knowledge of the services • You have deeper understanding of the services
delivered by Arcadis, its business standards, and • You have an excellent knowledge of the services delivered by Arcadis,and range of services delivered
guidelines. delivered by Arcadis, its business standards, and specifically by your partner region.
guidelines.
• You collaborate with other disciplines to ensure the
successful project delivery. • You collaborate with other disciplines to ensure the
successful project delivery, work on initiatives and
knowledge sharing.
Sustainability & • You understand sustainable development principles. • You understand sustainable development principles • You actively seek improvements concerning
Digitalization and seek opportunities to implement them in your sustainable development.
• You pro-actively undertake self-learning using inhouse work.
and web-based materials. • You keep up to date with the latest developments and
• You keep up to date with the latest developments and technologies for your area of work and find ways to
• You effectively use existing established digital tools to technologies for your area of work. implement these.
complete your work.
Standardization & • You contribute to the standard design processes that • You are actively implementing standard design • You are guiding others in implementing standard
Automation are needed in your daily work. processes in all your projects. design processes.
• You raise ideas regarding automation possibilities • You develop automation to increase the efficiency of • You proactively identify efficiency issues and
regarding your own work. your work. implement automation.
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LEVEL 7A LEVEL 7B
Definition Managing: You are moving into task/project management leading a team of people and Enabling: You are expected to start taking on more line management and/or technical
are expected to take on more line management responsibilities while developing functional responsibilities, overseeing the work and development of multiple colleagues working on
area expertise and/or help solve more complex problems in a single discipline. complex projects across disciplines.
Client Outcomes • You understand the limitations with codes and standards and propose solutions. • You understand the limitations with codes and standards and come up with solutions.
• You proactively engage with the countries to help them define task scope and drive • You perform the independent technical review for projects of moderate complexity.
the team to deliver the scope.
• You guide clients/countries through the technical decision-making process and provide
alternative solutions in there are changes to project parameters.
• You would provide input into specific technical aspects of individual bids to support
the production of high-winning bids.
• You manage client relationships and contribute to pursuits.
Accountability/ • You review work and drive the culture of checking and accountability in the team, • You support to ensure management and financial controls are in place across small to
Responsibility including interdisciplinary checks. medium projects.
• You contribute to the continuous improvement of the GEC Management system • You review plans and budgets for medium sized and complex tasks and monitor
within your area of the business. progress.
• You develop plans and budgets for medium sized and complex tasks and monitor
progress.
Core Skills • You have a strong command of BIM/Digital data analytics software as it applies to • You have a strong command of BIM/Digital data analytics software as it applies to your
your area today. area today.
• You have a are involved in multidisciplinary design processes. • You have a thorough understanding of multidisciplinary design processes.
• You develop technical methodologies which add value to the scope from the country • You are working towards relevant professional accreditations.
and guide junior colleagues to do the same.
• You are investigating relevant professional accreditations.
Your Values • You encourage your team to adopt the best HS&W practices and lead by example and • You demonstrate the H&SW behavior for TRACK to 0 and encourage HS&W best
ensure that safe design principles are applied to projects. practices within the team.
• You encourage the team members to work and behave in accordance with the Arcadis • You create a supportive environment to allow team members to work and behave in
values and behaviors. accordance with the Arcadis values and behaviors.
• You support a senior team member to ensure successful project delivery and provide • You create a supportive environment and ensure effective task delegation within your
management / technical advice to junior team members. teams.
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Collaboration & • You create strong relationships with project colleagues in the other GBAs and liaise • You have strong working relationship with project colleagues in the other GBAs, a
Client Interaction with stakeholders to ensure effective communication on project matters and resolve strong negotiation and influencing skills.
complex technical issues.
• You have an in-depth knowledge of the regional services delivered by Arcadis and are
• You have an in-depth knowledge of the regional services delivered by Arcadis and are aware of key regions of collaboration for your area of work.
aware of key regions of collaboration for your area of work.
Sustainability & • You innovate to ensure your projects contribute to sustainable development and • You innovate to ensure your projects contribute to sustainable development and
Digitalization quality of life. quality of life.
• You engage with new technologies and future trends and encourage others to • You engage in the creative and innovative development of engineering technology and
implement them in their work. tools.
• You ensure that reusable date is collated, stored and shared within your design teams.
• You lead the development of team training plans and make a major contribution to
upskilling and training.
Standardization & • You participate in the further development of standard design processes. • You contribute to the further development of standard design processes.
Automation
• You actively look for options to further improve project delivery through automation. • You contribute to new options to further improve project delivery through automation.
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LEVEL 8A (MANAGERIAL) LEVEL 8B (MANAGERIAL) LEVEL 8 (TECHNICAL)

Definition Driving: You would typically support in leading a discipline Delegating: You would be leading a large discipline team, Technical Expert: You are emerging as a specialist in your
team and support in developing functional area expertise. delivering multiple complex projects. You are highly domain of expertise in the GECs. You provide reliable
You must be recognized in the countries. recognized in the countries as a line manager. technical expertise to project teams for the successful
delivery of projects. You will be highly recognized in the
regions as a technical champion.
Client Outcomes • You help drive that all projects in your team meet • You ensure that all projects in your team meet specific • You help design teams in finding optimal solution to
specific client demands and project requirements. client demands and project requirements. meet their project requirements.
• You ensure the suitability of client needs and • You ensure the suitability of client needs and • You collaborate with countries to advice on technical
requirements for your projects. requirements for your projects. solutions for new bids and proposals.
• You perform independent technical reviews for • You ensure technical reviews are executed for all • You perform the independent technical review for
projects of moderate complexity. projects your teams. complex projects.
• You act as the resourcing lead for your discipline.
• You provide unbiased and fair input for salary decisions
when requested by your line manager.
Accountability/ • You ensure management and financial controls are in • You undertake regular reviews to ensure your • You review the technical deliverables of your team
Responsibility place across small to medium range projects. supporting managers are in control of their projects. members across small to medium range projects.
• You take full ownership and make others accountable • You transparently select project teams which ensure • You mentor others to recognize their competencies
for achieving 100% quality (processes/trainings/ both quality delivery and development of your people. and only undertake work that they are trained to
checklists.) undertake.
• You regularly assess the overall health of the discipline
• You resolve issues regarding resources/scope/budget. team, identifying gaps and solution. • You review time scales to deliver medium-size and/ or
complex tasks and monitor progress against these.
• You drive creative and independent thinking within
your team, including around new technologies. • You conduct the appropriate research, relative to
design and ensure its advantage to the project.
• You present at various forums like CoPs, internal or
local conferences in your discipline and research.
• You transparently select project teams which ensure
the right competencies and provide opportunities for
the development of your people.
• You regularly assess the overall health of the discipline
team, identifying gaps and solutions.
• You act as the technical lead for your discipline.
• You provide unbiased and fair input for salary decisions
when requested by your line manager.
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Core Skills • You are aware of all relevant design and modelling • You ensure the relevant design and modelling software • You have solid knowledge of area of work and have
software in your discipline. in applied your tam’s projects. been involved in various complex projects.
• You coach your team on design processes and identify • You mentor your team champion so to ensure • You independently develop methodologies and review
opportunities in the wider business. continuous improvement in design practices. methodologies developed by others.
• You are getting involved in leading and organizing • You are capable of leading and organizing smaller • You provide technical guidance to complex multi-
smaller teams. teams. disciplinary projects across various teams and across
GECs.
• You contribute to the technical development of the
people in your area of work.
• You have the required relevant professional
accreditation.
Your Values • You drive the HS&W by ensuring that safe by design • You drive the Arcadis HS&W culture of the business • You drive Arcadis’ HS&W principles during the planning
principles are adopted. within your project team. and delivery of work and have sound knowledge of
safety legislation, hazards, and safe systems of work.
• You drive teams and develop team members to • You manage and take accountability for your own
meet changing technical needs. You provide advice performance and behaviors, coaching and providing • You actively get involved in discipline initiatives that
to colleagues on risk management, compliance, and feedback to team members. are aimed for betterment of skills within your discipline.
associated behaviors, to ensure adherence to Arcadis’
risk and compliance processes. • You demonstrate a contribution towards building a • You delegate tasks and assign roles to team members
culture of collaboration with others outside your line to achieve the agreed project and organizational
• You identify opportunities for Arcadis process management, sector, or discipline. outcomes.
improvements that improve quality and/or efficiency.
Collaboration & • You engage your team members, providing medium for • You foster positive working relationships between • You build strong networks with your peers within your
Client Interaction collaborating with the region to create opportunities your team and stakeholders to bring in synergy. discipline and the region, and ensure best practice is
for involvement in projects. implemented.
• You ensure your team members have the appropriate
• You ensure your team members have the appropriate knowledge and understanding of the services • You have complete understanding of services delivered
knowledge and understanding of the services delivered delivered by Arcadis, while having demonstrated by Arcadis, while having demonstrated flexibility to
by Arcadis, while having demonstrated flexibility to flexibility to work across GBAs. work across GBAs.
work across GBAs.
Sustainability & • You ensure best practices on sustainable development • You ensure best practices on sustainable development • You innovate to ensure your projects contribute to
Digitalization are shared across all your teams. are implemented across all projects in your teams. sustainable development and quality of life.
• You ensure your teams are upskilling themselves in • You ensure that the latest technology trends are • You role model the adoption of new technologies and
future trends and technologies. implemented in the projects of all your teams. future trends.
• You enforce training objectives where appropriate to • You identify training needs that consider not only
achieve organizational goals and objectives. today’s requirements but those of the future.
• You play a role in forming the strategy for your area
of work.
Standardization & • You ensure that the standard design processes are • You ensure that the standard design processes are • You actively analyze design processes and seek
Automation known across all your team. implemented across all your team. opportunities for standardization.
• You ensure that the automated ways of project delivery • You ensure that the automated ways of project • You are actively involved in looking for efficiency and
are known across your teams. delivery are known across your teams. quality improvements through automation.
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LEVEL 9 (MANAGERIAL) LEVEL 9 (TECHNICAL)

Definition Leading: You are a leader in the business, you play a major role in the growth of the GECs SME (Subject Matter Expert): You are recognized as a specialist in your domain of expertise,
in all respects - focus and performance, people and culture and innovation and growth. You both in the GEC and the countries. You provide high-level technical expertise to project
would typically be leading a collection of teams (40-100 staff) supporting multiple countries teams for the successful delivery of projects across the GECs.
or service lines. You are highly recognized in the countries and actively influence the growth
of the GECs.
Client Outcomes • You verify that design teams in finding optimal solution to meet their project • You verify that design teams in finding optimal solution to meet their project
requirements. requirements.
• You are part of tender teams and advice on resource planning and delivery strategy. • You are part of tender teams and advice on technical solution.
• You ensure technical reviews are executed for all projects your teams. • You perform independent technical reviews for complex projects across the GECs.
Accountability/ • You create clear roles and responsibilities and make your team take ownership of • You operate partly outside the project environment to support professional leadership
Responsibility achieving 100% quality. in your discipline.
• You take ultimate responsibility for the financial and quality performance of projects • You provide direction to colleagues who are managing very large or complex projects.
at a discipline level, creating a culture of ownership and accountability.
• You play a role in assessing the performance and health of your part of the business,
identifying gaps/issues in performance and behaviors and associated initiatives.
• You provide unbiased and fair input for salary decisions.
• You are accountable for billable hours and billability in your discipline.
Core Skills • You ensure your team is up to date with the latest developments in relevant design • You have in-depth knowledge of area of work and have been involved in various
and modelling software. complex projects.
• You coordinate the wider workload with the region and proactively identify future • You provide technical guidance to complex multi-disciplinary projects across GECs and
recruitment needs. countries.
• You have the management skills to lead a mid-size team of 40-100 staff. • You contribute to the further development of our level of expertise in your area of
work. You continuously improve our design processes. leveraging technology to
minimize risk.
Your Values • You lead the promotion of the Arcadis HS&W culture of the business within your • You role model Arcadis’ HS&W principles with a robust understanding of safe design
discipline. processes.
• You lead teams and provide guidance to the team members to meet the changing • You actively involved in discipline and organizational initiatives that are aimed for
technical needs toward innovation and growth. You demonstrate appropriate betterment of organization and people.
professional standards, recognizing obligations to society, the profession and the
environment and exercise responsibilities in an ethical manner. • You are a role model for effective delegation to achieve to the best team and
organizational outcomes.
• You develop, coach, and motivate team members with different forms of training to
enhance skills, knowledge, and capabilities within the areas of responsibility.
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Collaboration & • You engage with GBA to create the right visibility for the team and explore appropriate • You develop strong, partnering relationships with GBA to identify and resolve issues,
Client Interaction opportunities to utilizing their skills. identify business opportunities, and establish protocols to improve the services being
offered.
• You build relationships with senior colleagues in other GBAs to identify and realize
business opportunities and ensure that Arcadis’ commercial objectives are met or • You have a broad understanding of the business and financial metrics prompting you
exceeded. to drive innovation to increase team contribution needed for the successful operation
of the business.
• You have a broad understanding of the business and financial metrics prompting you
to drive innovation to increase team contribution needed for the successful operation
of the business.
Sustainability & • You ensure that knowledge of sustainable development is maintained in your team. • You actively innovate to ensure all projects contribute to sustainable developments.
Digitalization
• You organize your teams to allow for adoption of future trends and technologies. • You have a deep understanding of future trends and technologies and assist in
implementing them in our projects.
• You ensure training plans do not consider only today’s requirements but those of the
future. • You play a major role in forming the strategy of your area of work.
Standardization & • You ensure that knowledge of standardization and automation is maintained in your • You actively amend design processes and seek opportunities for standardization.
Automation team.
• You actively achieve efficiency and quality improvements through automation.
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Definition Directing: You are a senior leader in the business, you bring your wealth of experience and Senior SME: You are recognized as an authority in your domain both in the GEC and the
leadership acumen to help define and implement the vision, strategy, culture and growth countries. You mentor and develop future SMEs to grow the capabilities of the business
of the GECs. You would typically take responsibility of teams exceeding 100 colleagues. You within the wider discipline.
are highly recognized in the countries and be actively defining the growth of the business.
Client Outcomes • You engage in value engineering exercises to ensure optimal design solutions are • You engage in value engineering exercises to ensure optimal design solutions are
provided to our clients. provided to our clients.
• You are part of strategic pursuit teams and advice on resource planning and delivery • You are part of strategic pursuit teams and advice on technical solution.
strategy.
• You participate in technical reviews with the countries on complex projects.
• You are regarded by the countries and their clients as the technical leader of your
discipline.
Accountability/ • You take ultimate responsibility for finances and quality delivery for multiple disciplines • You drive best practice and innovations, and you make others responsible for achieving
Responsibility and countries, creating a culture of ownership and accountability. their design requirements.
• You take decisions an organizational structure within your area, ensuring the right • You mentor other leaders to prepare their teams for the technologies of tomorrow.
individuals are at the right levels.
• You carry out SWOT analysis of the business discipline on a regular basis while
engaging team members at the right levels.
• You work with your team leaders to create action plans to drive the strategy and
monitor implementation.
• You are responsible for recruitment targets, salary decisions, GEC headcount and
capital budgets.
• You manage the budget for your discipline and provide guidance in taking financial
decisions while being fully accountable for the spend.
Core Skills • You ensure your teams apply the latest developments in relevant design and modelling • You are asked as expert to provide technical guidance to complex multi-disciplinary
software on their projects, projects across GECs and countries.
• You have the management skills to lead a large team of over 100 staff. • You elevate the level of expertise in your field of work together with the subject matter
experts.
Your Values • You champion the HS&W culture of the business within your sector. • You champion the continuous improvement and integration of “Safety in Design”.
• You champion the culture of the business and manage diversity issues. You promote • You create, drive, approve initiatives that are aimed for the betterment of our business
both the regional and global culture of the business’ respected countries. and our people.
• You foster an open culture, mentor, and create the next generation of leaders.
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Collaboration & • You engage with leadership within GBA and Arcadis organization to drive growth for • You liaise regularly with your peers at a Leadership level within GBA and Arcadis
Client Interaction the team. organization to ensure best practice is adopted and implemented.
• You build extensive networks at a leadership level, involving the team, creating
opportunities to expand the business.
Sustainability & • You ensure that knowledge of sustainable development is further developed in your • You advice others on how their projects actively contribute to sustainable
Digitalization team. developments.
• You are understanding future trends and technologies and organize your teams to • You provide technical consultancy and expertise to management, stakeholders and
facilitate implementation. clients regarding advanced digital solutions, their potential application, and the
resolution of complex problems.
• You mentor your team leaders to develop the people and skills that Arcadis will need
in the future. • You oversee training across your sector, making sure all teams consider not only
today’s needs but those of the future.
• You form the GEC strategy for your area of work and play a key role in formulating GEC
strategy in all areas of operation.
Standardization & • You ensure that knowledge of standardization and automation is further developed • You advice others on how to standardize and automate their work processes to
Automation in your team. improve efficiency and client value.
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Architecture and Design Level 4 and 5 Home
LEVEL 4 LEVEL 5
Definition Developing: You are learning about the industry and developing some of the skills you Supporting: You are learning more of the skills required for the industry. You work on
require to contribute. You work on straightforward tasks with extensive support. straightforward tasks under appropriate supervision.
• You are aware that safety is important in our business. • You understand that safety is important in our business.
Accountability/ • You check your own work. • You check your own work and actively seek feedback for your own work.
Responsibility
• You are aware of the GEC Management System. • You are aware of the GEC Management System and ISO requirements for our projects.
• You understand the requirement of each task. • You are aware of why you are doing each task.
• You complete the technical tasks within the allotted time frame.
Core Skills • You are undertaking training on one or more key design or modelling software • You are learning to use one or more key design or modelling software programs.
programs.
• You are developing a basic understanding of design processes.
• You follow technical methodologies as advised by more experienced colleagues.
• You can accurately implement technical methodologies as advised by more experience
• You work efficiently on assigned tasks. colleagues.
• You are starting to develop behaviors in accordance with the Arcadis values and • You understand the Arcadis values and behaviors and start to act, as appropriate.
behaviors.
standards and guidelines.
Sustainability & • You have a basic awareness of sustainable development principles. • You have a solid awareness of sustainable development principles.
Digitalization
• You proactively undertake self-learning using inhouse and web-based materials. • You pro-actively undertake self-learning using inhouse and web-based materials.
• You are becoming familiar with the existing established digital tools to complete your • You are able to use existing established digital tools to complete your work.
work.
Standardization & • You are getting familiar to the defined methodologies and approaches in your work. • You apply the standard design processes in your daily work.
Automation
• You are getting familiar with the automated way of project delivery. • You apply the automated way of project delivery in your work.
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Architecture and Design Level 6 Home
LEVEL 6A LEVEL 6B LEVEL 6C

Definition Contributing: You are growing in confidence and ability to Delivering: You typically work on increasingly complex Guiding: You typically manage smaller tasks/projects, and
produce quality outputs with considerably less supervision, tasks, whilst coaching others on straightforward tasks. You you are responsible for delivering technical solutions to
particularly on straightforward tasks. are expected to be working independently. complex problems.
Client Outcomes • You have a good understanding of the main codes and • You help others understand the main codes and • You ensure your task teams have the appropriate
• You discuss specific client demands and project • You discuss specific client demands and project • You discuss specific client demands and project
requirements with your line manager/project leader. requirements with your line manager/project leader. requirements with the countries.
• You consider safety in your project. • You are aware of the external client’s key requirements • You are aware of the external client’s requirements
and measures of success. and ensure your colleagues are focused on these.
• You actively consider safety in your project work. • You actively consider safety in your project work and
Accountability/ • You are aware of each task and its relevance to the • You consistently deliver high-value work with added • You check the work of others and provide detailed
Responsibility project. value and check other’s work on simple tasks. feedback and guidance; You actively seek feedback
from the countries.
• You check your own work, add value to your tasks • You contribute to the development of work-plans and
where appropriate and actively seek feedback for your budgets. • You coach others on the implementation of the GEC
own work. Managements and ISO requirements.
• You implement the GEC Management System and
• You implement the GEC Management system and ISO ISO requirements on your projects, identifying • You develop plans and budgets for small to medium
requirements on your projects. improvements where appropriate. sized tasks and monitor progress.
• You plan your work and advise your task manager on
appropriate timescales.
Core Skills • You are proficient with one or more key design or • You are proficient with multiple design and/or • You are proficient with multiple design and/or
modelling software programs. modelling and analytics programs. modelling and analytics programs.
• You give suggestions on how to improve technical • You have a solid understanding of the design processes • You are getting familiar with multi-disciplinary design
methodologies. in your discipline, you help to develop technical processes.
methodologies, suggesting improvements to GEC and
• You have an understanding of design processes. country colleagues. • You improve technical methodologies for your tasks.
• You are investigating membership of professional • You are member of a professional affiliation. • You are an active member of a professional affiliation.
affiliations.
• You are getting involved in more complex tasks and
projects.
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Client Interaction communication on project matters. GBAs, where appropriate, and communicate effectively disciplines and senior colleagues itn other GBAs.
delivered by Arcadis, its business standards and • You have an excellent knowledge of the services delivered by Arcadis, and range of services delivered
guidelines.
knowledge sharing.
Sustainability & • You understand sustainable development principles. • You understand sustainable development principles • You actively seek improvements concerning
Digitalization and seek opportunities to implement them in your sustainable development.
• You pro-actively undertake self-learning using inhouse work.
and web-based materials. • You keep up to date with the latest developments and
• You keep up to date with the latest developments and technologies for your area of work and find ways to
• You effectively use existing established digital tools to technologies for your area of work. implement these.
complete your work.
Standardization & • You contribute to the standard design processes that • You are actively implementing standard design • You are guiding others in implementing standard
Automation are needed in your daily work. processes in all your projects. design processes.
• You raise ideas regarding automation possibilities • You develop automation to increase the efficiency of • You proactively identify efficiency issues and
regarding your own work. your work. implement automation.
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LEVEL 7A LEVEL 7B
Definition Managing: You are moving into task/project management leading a team of people and are Enabling: You are expected to start taking on an entry-level leadership role, overseeing the
expected to support senior leaders in team management responsibilities while developing work and development of multiple colleagues working a small-scale project.
functional area expertise and/or helping to solve more complex problems in a single
discipline.
Client Outcomes • You understand the limitations with codes and standards and propose solutions. • You understand the limitations with codes and standards and come up with solutions,
• You proactively engage with the countries to help them define the task scope and • You perform the independent technical review for projects of moderate complexity
drive the team to deliver the scope.
• You guide clients/countries through the technical decision-making process and provide
alternative solutions in there are changes to project parameters.
• You would provide input into specific technical aspects of individual bids to support
the production of high-winning bids.
• You manage client relationships and contribute to pursuits.
Accountability/ • You review work and drive the culture of checking and accountability in the team, • You support to ensure management and financial controls are in place across small to
Responsibility including interdisciplinary checks. medium projects.
• You contribute to the continuous improvement of the GEC Management system • You review plans and budgets for medium sized and complex tasks and monitor
within your area of the business. progress.
• You develop plans and budgets for medium sized and complex tasks and monitor
progress.
Core Skills • You have a strong command of BIM/Digital data analytics software as it applies to • You have a strong command of BIM/Digital data analytics software as it applies to your
your area today. area today.
• You have a are involved in multidisciplinary design processes. • You have a thorough understanding of multidisciplinary design processes.
• You develop technical methodologies which add value to the scope from the country • You are working towards relevant professional accreditations.
and guide junior colleagues to do the same.
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• You have a in-depth knowledge of the regional services delivered by Arcadis and are
• You have an in-depth knowledge of the regional services delivered by Arcadis and are aware of key regions of collaboration for your area of work.
Sustainability & • You innovate to ensure your projects contribute to sustainable development and • You innovate to ensure your projects contribute to sustainable development and
Digitalization quality of life. quality of life.
• You engage with new technologies and future trends and encourage others to • You engage in the creative and innovative development of engineering technology and
implement them in their work. tools.
• You ensure that reusable date is collated, stored, and shared within your design teams.
• You lead the development of team training plans and make a major contribution to
upskilling and training.
Standardization & • You participate in the further development of standard design processes. • You contribute to the further development of standard design processes.
Automation
• You actively look for options to further improve project delivery through automation. • You contribute to new options to further improve project delivery through automation.
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Definition Driving: An entry-level leadership role assigned to lead a large discipline team or oversee Technical Expert: You are emerging as a specialist in your domain of expertise in the GECs.
multiple projects or one very large complex project. Alternatively, you may directly manage You provide reliable technical expertise to project teams for the successful delivery of
external client relationships. You must be highly recognized in the regions. projects. You will be highly recognized in the regions as a technical champion.
Driving: You would typically support in leading a medium discipline team and support in
developing functional area expertise. You are responsible for line management and technical
responsibilities.
Client Outcomes • You demonstrate appropriate professional standards, recognizing obligations to the • You help drive that all projects in your team meet specific client demands and project
profession, society, and the environment. requirements.
• You ensure that all projects in your team meet specific client demands and project • You help and guide design teams in finding optimal solutions.
requirements.
• You ensure the suitability of client needs and requirements for your projects.
• You guide the project team members on medium size and / or moderately complex
tasks in a single discipline and provide alternative solutions when appropriate. • You collaborate with countries to advice on technical solutions for new bids and
proposals.
• You develop and propose potential solutions to meet or exceed expectations to ensure
maximum internal stakeholder satisfaction. • You perform the independent technical review for moderate to complex projects.
Accountability/ • You are accountable for the overall quality of project delivery and services. • You act as the technical lead for your discipline.
Responsibility
• As a line manager, you are responsible for creating a collaborative and creative • You review the technical deliverables of your team members across assigned projects.
environment for your team ensuring that the team meets the organizational and
project objectives. • You mentor your team to recognize their competencies and only undertake work that
they are trained to undertake.
• You provide leadership and guidance to direct reports and guide them in their growth
as well as through disciplinary when necessary. • You coach your team on design processes and identify opportunities in the wider
business.
• You lead in meetings and commit to effective one-on-ones.
• You review time scales to deliver medium-size and/ or complex tasks and monitor
• You identify knowledge gaps and arrange training for your direct reports. progress against these.
• You foster a psychologically safe environment where people are open to sharing • You conduct the appropriate research, relative to design and ensure its advantage to
information and best practices. the project.
• You conduct annual reviews objectively and fairly. • You transparently select project teams ensuring suitable competencies and provide
opportunities for the development of your people.
• You ensure management and financial controls are in place across small to medium
range projects. • You regularly assess the overall health of the discipline team, identifying gaps and
solutions.
• You resolve issues regarding resources/scope/budget.
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Core Skills • You oversee projects ensuring work is allocated appropriately and resources are fully • You have solid knowledge of area of work and have been involved in various complex
utilized. projects.
• You review and quality assure the work of other team members prior to delivery to • You are aware of all relevant design and modelling software in your discipline.
ensure it meets the requirements.
• You independently develop methodologies and review methodologies developed by
• You implement the GEC Management System requirements on your projects, others and present for discussion.
identifying improvements, where appropriate.
• You provide technical guidance to complex multi-disciplinary projects across various
• You manage the delivery of elements of larger tasks to meet the time, quality, teams and across GECs.
budgetary and HS&W targets.
• You contribute to the technical development of the people in your area of work.
• Licensed architect or non-registered graduate with more than 10 years of experience;
has a design or technical focus and is responsible for significant project activities; has • You are capable of leading medium and large-scale projects.
overall project management responsibility for a variety of projects or project teams, • You have the required relevant professional accreditation.
including regional contact, scheduling, and budgeting.
Your Values • You drive the HS&W by ensuring that safe by design principles are adopted. • You drive Arcadis’ HS&W principles during the planning and delivery of work and have
sound knowledge of safety legislation, hazards and safe systems of work.
• You drive teams and develop team members to meet changing technical needs.
You provide advice to colleagues on risk management, compliance and associated • You actively get involved in discipline initiatives that are aimed for betterment of skills
behaviors, to ensure adherence to Arcadis’ risk and compliance processes. within your discipline.
• You identify opportunities for Arcadis process improvements that improve quality • You delegate tasks and assign roles to team members to achieve the agreed project
and/or efficiency. and organizational outcomes.
Collaboration & • You engage your team members, providing medium for collaborating with the region • You build strong networks with your peers within your discipline and the region, and
Client Interaction to create opportunities for involvement in projects. ensure best practice is implemented.
• You ensure your team members have the appropriate knowledge and understanding • You have complete understanding of services delivered by Arcadis, while having
of the services delivered by Arcadis, while having demonstrated flexibility to work demonstrated flexibility to work across GBAs.
across GBAs.
Sustainability & • You ensure best practices on sustainable development are shared across all your • You innovate to ensure your projects contribute to sustainable development and
Digitalization teams. quality of life.
• You ensure your teams are upskilling themselves in future trends and technologies. • You role model the adoption of new technologies and future trends.
• You enforce training objectives where appropriate to achieve organizational goals and • You ensure best practices on sustainable development are shared across all your
objectives. teams.
• You ensure your teams are upskilling themselves in future trends and technologies.
• You enforce training objectives where appropriate to achieve organizational goals and
objectives.
Standardization & • You ensure that the standard design processes are known across all your team. • You actively analyze design processes and seek opportunities for standardization.
Automation
• You ensure that the automated ways of project delivery are known across your teams. • You are actively involved in looking for efficiency and quality improvements through
automation.
• You ensure that the standard design processes are known across all your team.
• You ensure that the automated ways of project delivery are known across your teams.
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Definition Leading: You are a leader in the business, playing a major role in the growth of the GEC SME (Subject Matter Expert): You are recognized as a specialist in your domain of expertise,
in all respects - focus and performance, people and culture, innovation, and growth. You both in the GEC and the countries. You provide high-level technical expertise to project
typically lead a collection of teams supporting multiple regions, or multiple service lines to teams for the successful delivery of projects across the GECs.
one region. You must be highly recognized in the regions and actively influence the growth
of the business.
Client Outcomes • You have advanced expertise within the professional discipline, recognized by peers • You verify that design teams in finding optimal solution to meet their project
within the GEC and Region. requirements.
• You lead the project completion, from data gathering to processing of solutions, and • You are part of tender teams and advice on technical solution.
ensure that it meets project objectives.
• You perform independent technical reviews for complex projects across the GECs.
• You demonstrate sound judgment on issues in relation to your own area of
responsibility and you are accountable for outcomes.
• You verify that design teams in finding optimal solution to meet their project
requirements.
• You are part of tender teams and advice on resource planning and delivery strategy.
Accountability/ • You manage the delivery of projects to meet time, quality, budgetary and HS&W • You operate partly outside the project environment to support professional leadership
Responsibility targets in your discipline.
• You are responsible for meeting organizational and departmental goals including • You provide direction to colleagues who are managing very large or complex projects.
financial, resourcing and growth targets.
• You coach and mentor specialist professionals to support the development of Arcadis’
• You conduct performance and health assessments of the current services and plan for talent pool.
continual growth through collaborating with regional leads.
• You define clear roles and responsibilities for your discipline.
• You lead by example and exemplify the Arcadis Values and Behavior.
• You actively promote Health, Safety, and Wellbeing of your people.
• You lead in mentoring through providing guidance and support to individual team
members’ growth when necessary.
• You objectively participate in annual salary reviews to ensure employees’ salaries fairly
and accurately reflect their performance and contribution.
• You resolve issues regarding resources/scope/budget.
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Core Skills • You are accountable for the quality of the projects delivered by your team to ensure • You have in-depth knowledge of area of work and have been involved in various
they meet the requirements. complex projects.
• You manage the production of deliverables in accordance with the GEC Management • You provide technical guidance to complex multi-disciplinary projects across GECs and
System to ensure that these meet or exceed expectations. countries.
• You develop and review budgets for GEC elements of a project. • You contribute to the further development of our level of expertise in your area of
work. You continuously improve our design processes, leveraging technology to
• You directly manage the people, planning, organization and delivery of large size minimize risk.
or complex projects in a single discipline or medium size, moderately complex
multidisciplinary projects.
• Associate Director - Licensed architect or non-registered graduate with more than 15
years of experience; has overall management responsibility for a major department
and its resources including people, processes, and tools.
Your Values • You lead the promotion of the Arcadis HS&W culture of the business within your • You have in-depth knowledge of area of work and have been involved in various
discipline. complex projects.
• You lead teams and provide guidance to the team members to meet the changing • You provide technical guidance to complex multi-disciplinary projects across GECs and
technical needs toward innovation and growth. You demonstrate appropriate countries.
environment and exercise responsibilities in an ethical manner. • You contribute to the further development of our level of expertise in your area of
work. You continuously improve our design processes. leveraging technology to
• You develop, coach, and motivate team members with different forms of training to minimize risk.
enhance skills, knowledge, and capabilities within the areas of responsibility.
Client Interaction opportunities to utilizing their skills. identify business opportunities and establish protocols to improve the services being
offered.
of the business.
of the business.
Sustainability & • You have a deep understanding of future trends and technologies, and structure your • You actively innovate to ensure all projects contribute to sustainable developments.
Digitalization team accordingly.
• You have a deep understanding of future trends and technologies and assist in
• You are a role model for sustainable development best practices. implementing them in our projects.
• You engage with new technologies and future trends and encourage others to • You play a major role in forming the strategy of your area of work.
implement innovations.
• You organize your teams to allow for adoption of future trends and technologies.
• You ensure training plans do not consider only today’s requirements but those of the
future.
Standardization & • You ensure that knowledge of standardization and automation is maintained in your • You actively amend design processes and seek opportunities for standardization.
Automation team.
• You actively achieve efficiency and quality improvements through automation.
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Definition Directing: You are a senior leader in the business, you bring your wealth of experience Senior Subject Matter Expert:: You are recognized as an authority in your domain both in
and leadership acumen to define the vision, strategy, culture, and growth in the Arcadis the GEC and the countries. You mentor and develop future SME’s to grow the capabilities of
GECs. You typically take responsibility of large teams in a single discipline. You must be a the business within the wider discipline.
role model and highly respected in the regions and be actively defining the growth of the
business, championing the different processes.
Client Outcomes • You have a recognized expertise in a professional discipline. • You engage in value engineering exercises to ensure optimal design solutions are
provided to our clients.
• You take a leadership role with the delivery team, providing direction and leading by
example where appropriate. • You are part of strategic pursuit teams and advice on technical solution.
• You provide professional leadership on the delivery of complex tasks / large size • You participate in technical reviews with the countries on complex projects with equal
multidisciplinary projects ensuring effective management, good communication and ease.
collaboration between Arcadis colleagues, meeting financial, quality, timeframe, and
HS&W objectives. • You are regarded by the regions/countries and their clients as the technical leader of
your discipline.
• You cultivate insights and solutions, and innovate our service offering across Arcadis
GECs.
• You engage in value engineering exercises to ensure optimal design solutions are
provided to our clients.
• You are part of strategic pursuit teams and advice on resource planning and delivery
strategy.
Accountability/ • You take ultimate responsibility for finances and quality delivery for multiple disciplines • You drive best practices and innovative solutions. You make others accountable for
Responsibility and countries, creating a culture of ownership and accountability. achieving their design requirements.
• You take decisions on organizational structure within your area, ensuring the right • You provide technical leadership for our most complex and challenging engineering
individuals are at the right levels. problems and their implementation, ensuring excellent delivery outcome.
• You carry out SWOT analysis of the business discipline on a regular basis while • You mentor other leaders to prepare their teams for the technologies of tomorrow.
engaging team members at the right levels.
• You work with region and/or global directors and managers, leading the technical
• You work with your team leaders to create action plans to drive the strategy and elements of key bids and pursuits.
• You are responsible for recruitment targets, salary decisions, GEC headcount and
capital budgets.
• You manage the budget for your discipline and provide guidance in taking financial
decisions while being fully accountable for the spend.
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Core Skills • You support the regional office in the production of high-quality winning pursuits • Accomplished at communicating complex technical concepts and guidance with ease
to a wide range of stakeholders
• You lead exceptional outcomes through service excellence across multiple, complex
capability areas in challenging environments • Demonstrable evidence of technically leading complex tender responses
• You manage all aspects of the regional office relationship and operate within the • You elevate the level of expertise in your field of work together with the subject matter
budget producing high quality of work to ensure maximum regional office satisfaction experts.
• You ensure your teams apply the latest developments in relevant design and modelling
software on their projects,
• You have the management skills to lead a large team of over 100 staff.
Sustainability & • You are up to date with developments in the industry sector and with technical and • You advise others on how their projects actively contribute to sustainable developments.
Digitalization legislative developments and seek out opportunities to develop a strong professional
profile at a national level. • You provide technical consultancy and expertise to management, stakeholders and
clients regarding advanced digital solutions, their potential application, and the
• You champion sustainable development best practices. resolution of complex problems.
• You show initiative and original thinking in the adoption of business practices, including • You oversee training across your sector, making sure all teams consider not only
new business opportunities and improved processes to enhance efficiency. today’s needs but those of the future.
Standardization & • You understand future trends and technologies and organize your teams to facilitate • You advise others on how to standardize and automate their work processes to improve
Automation implementation. efficiency and client value.
• You mentor your team leaders to develop the people and skills that Arcadis will need
in the future.
• You form the GEC strategy for your area of work and play a key role in formulating GEC
strategy in all areas of operation.
• You ensure that knowledge of standardization and automation is further developed
in your team.
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Cost Management Level 4 and 5 Home
LEVEL 4 LEVEL 5
Definition Developing: You are learning about the industry and developing some of the skills you Supporting: You are starting to acquire the skills required for the industry. You work on
require to contribute. You work on straightforward tasks with support. straightforward tasks under appropriate supervision and deliver key tasks toward successful
project delivery.
Client Outcomes • You have a basic knowledge of research, data collection, benchmarking, and analytic • You contribute towards the successful commercial delivery of a project or program.
skills needed to contribute and to support sound internal decision-making. You are expected to undertake practical tasks in support of more senior colleagues.
• You resolve operational day-to-day queries and requests, ensuring an efficient and • You deliver accurate and on time information through your assigned tasks.
high-quality service is extended to internal stakeholders.
• You provide advice on simple queries to internal or external stakeholders, escalating
more complex matters to senior team members when required, ensuring efficient and
high-quality provision of information.
• You apply practical methods and expertise to solve problems in a timely and accurate
manner, to effectively support the operational need of the business.
Accountability/ • You support smaller, less complex tasks under direct supervision and guidance of • You will be directed on each task and producing these outputs under the supervision of
Responsibility more experienced team members within well-defined limits. others but should be self-checking your work before submission to a senior for review.
You may start to deliver some recurring tasks with less supervision.
• Learning and developing cost and commercial skills and work in a supporting capacity
on projects aligned with the skills log and framework for your role. • Work within established procedures to assist in the production of basic outputs,
monitor and review information, and ensure management has access to up-to-date
• Responsible for checking the accuracy and completeness of your work, but will be and accurate information to facilitate decision making.
guided through tasks.
• Take a proactive role in monitoring and evaluating existing processes in order to
• Complete tasks as requested by colleagues. identify opportunities and provide advice for the improvement of processes and
• Developing knowledge of the GEC Quality Management System and follow established systems.
procedures. • Liaise with stakeholders from across the business to resolve queries and ensuring
• Provide a high-quality service level service to internal clients. efficient and high-quality information and output to all internal clients.
• Accountable for delivery of timely and accurate measurement and quantification, data • You monitor processes, share knowledge, and provide feedback on existing procedures
collection, analysis, and reports. to identify opportunities for the improvement of processes and systems.
Core Skills • Developing time management skills. • Demonstrate good time management skills
• Personal quality and completeness checks of own work. • Add value to the tasks you have been assigned.
• Basic knowledge of the GEC Quality Management System. • You are extending your awareness of GEC Quality Management System requirements.
• Interpret and communicate project policies, processes and systems and monitor • Implement process compliance and escalation of issues.
project level KPIs and performance metrics.
• Proficiency with desktop applications e.g. MS Word, Excel, and PowerPoint and in using
• Developing awareness of essential industry technology and policies required in your common and straightforward cost management software and systems.
role, such as BIM.
• Developing awareness of full cost management capabilities including commercial
• Proficiency with desktop applications e.g. MS Word, Excel, and PowerPoint and in awareness.
using common and straightforward cost management software and systems.
• Awareness of essential industry technology and policies required in your role, such as
BIM.
• Good written and oral communication skills, including the ability to liaise with peers
and immediate seniors and build relationships.
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behaviors.
Sustainability & • Proactively undertake self-learning using in-house and web- based materials to • Proactively undertake self-learning using in-house and web-based materials and
Digitalization develop your technical skills. attend appropriate training programs to develop your technical skills.
• Basic awareness of sustainable development principles. • You understand sustainable development principles and how they can help increase
the efficiency of Arcadis services and client outcome.
• You show interest in attending training for professional development, innovation, and
growth. • You are starting to look for innovations and automations needed to increase efficiency
of your work.
Standardization & • You contribute to lessons learnt sessions to continually improve our service. • You are starting to look for innovations and automation opportunities to increase
Automation efficiency of your work.
• Follow best practice, use and capture appropriate data, and adopt / use standardized
suitable digital solutions (eg use of BIM and associated tools). • You follow best practice, use, and capture appropriate data wherever possible.
• You contribute to lessons learnt sessions.
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Cost Management Level 6 Home
LEVEL 6A LEVEL 6B
Definition Contributing: You are growing in confidence and able to produce quality outputs on time Guiding: A key development role, you are expected to be working independently on
with considerably less supervision, particularly on straightforward tasks. You may gain increasingly complex tasks, while coaching / guiding others on straightforward tasks. You
experience supervising others more junior. may also be assigned to lead a small project team.
Client Outcomes • You coordinate with Task Managers / Team Leaders within the GEC to ensure high- • You coordinate with Task Managers / Team Leaders within the GEC to ensure high-
quality information and effective communication to the internal or external client. quality information and effective communication to the internal or external client.
• You apply technical methods and expertise to complete tasks to a professional level, • You apply technical methods and expertise to complete tasks to a professional level,
and interpreting established policies to effectively support client requirements / and interpreting established policies to effectively support client requirements /
project scope. project scope.
• You actively participate in lessons learnt sessions to continually improve our service. • You set up and/or actively participate in lessons leant sessions to continually improve
our service. You share your lessons and guide others on the best practices and
• You contribute to a range of assignments by undertaking practical tasks, monitoring, adherence to Global SoP.
and reviewing work undertaken by more junior colleagues and work with senior
colleagues to ensure programs of work are undertaken and project milestones are • You take a proactive role in evaluating processes, transferring knowledge, identifying
met. opportunities, and providing advice to help improve processes and systems.
• You interpret data and prepare supporting documentation, making straightforward • You teach more junior members on technical aspects of the role and also collaborate
recommendations to support junior and senior colleagues in their decision-making with wider Service Line community and other Communities of Practice on training/
process. learning initiatives.
• You interpret data and prepare supporting documentation, making straightforward
recommendations to support junior and senior colleagues in their decision-making
process.
Accountability/ • Take ownership of distinct elements of cost management assignments, ensuring • Provide a substantial role on less complex projects or elements of larger, less complex
Responsibility standards of delivery meet defined objectives and contribute towards successful projects and take ownership of distinct elements of the tasks / assignments.
commercial delivery of a project or program.
• Work independently and have an in-depth technical knowledge and practical
• Able to work independently and will be required to have a depth of technical knowledge experience to complete most tasks, but will seek support from senior team member
and experience in your field. on new or unusual areas of work.
• Clarify scope, commit to deadlines, and deliver quality outputs at agreed times. • Apply analytical skills and technical methods to complete complex, professional level
tasks on time with value added.
• Provide guidance to other junior team members and may begin to supervise and train
others in your team. • Interpreting and applying established policies.
• Take a proactive role in evaluating processes, sharing knowledge, identifying • Provide guidance to other junior team members and may supervise and train a few
opportunities, and providing advice to help improve processes and systems. others in your team.
• Take a proactive role in evaluating processes, collating ideas, sharing knowledge,
identifying opportunities, and providing advice to help improve processes and systems.
Ensuring your Team Leader gets these ideas.
• Act as a champion or sub-task led to deliver small tasks using new tools, and train
others in how to use them.
• You will, generally, report to a Team Leader, although you may be asked to direct others
on small to medium tasks on a recurring basis.
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Core Skills • Able to work independently and check your own work to ensure quality. • Able to work independently and check your own work, and work of others more junior,
to ensure quality.
• Broad technical knowledge and some practical experience, however expected to
require broad direction from a senior team member on new or unusual areas of work. • Excellent technical knowledge and practical experience with limited direction from a
senior team member on new or unusual areas of work.
• Good knowledge of your own area of specialization and developing an understanding
of the wider organizational and program environment. • Understanding of the wider organization in your area of expertise.
• Good time management skills without compromise to quality. • Excellent time management skills without compromise to quality.
• Knowledge of and ability to apply the GEC Quality Management System. • Good knowledge of GEC Quality Management System requirements, including any
client, account, or team specific requirements.
• Able to interpret and communicate project policies, including processes and systems,
monitoring, and escalation of project level KPIs, performance metrics and escalation • Able to interpret and communicate project policies. This includes processes and
of issues. systems, monitoring, and escalation of project level KPIs, performance metrics as well
as process compliance and escalation of issues.
• Proficient in essential industry technology and policies as related to your role, such as
BIM and quantification from 3D models. Eager to upskill yourself in other software • Proficiency in relevant software and systems, and display an enthusiasm and
and tools as they are developed or introduced to Arcadis. demonstratable ability to learn new tools.
• If required for delivery, you should be working towards a relevant professional • If required for delivery, you should have a foundation level professional certification,
certification. such as AssocRICS status.
• Good written and oral communication skills, including the ability to liaise with peers • Good written and oral communication skills, including the ability to liaise with peers and
and seniors, and build relationships in the GEC and the countries we work with. seniors, and build relationships in the GEC and the countries we work with. Developing
the ability to negotiate and manage relationships with external stakeholders.
• You are starting to develop task management capabilities. E.g. contributing to budgets.
• Reasonable knowledge of task management requirements.
Your Values • You take responsibility for your safety and welfare and you have complete • You take responsibility for your safety and welfare and understand the Arcadis HS&W
understanding of the Arcadis HS&W Principles and safe design processes. Principles, and you play your role in taking proactive actions like positive interventions
or near miss reporting.
• You possess good knowledge of and act in accordance with the Arcadis values and
behaviors. • You possess broad knowledge of and act in accordance with the Arcadis values and
behaviors.
Collaboration & • You liaise with stakeholder to ensure effective communication on project matters. • You work collaboratively with other teams across GBAs, where appropriate, and
Client Interaction communicate effectively with staff in the region.
• You have an excellent knowledge of the services delivered by Arcadis, its business
standards and guidelines. • You have an excellent knowledge of the services delivered by Arcadis, its business
• You collaborate with other disciplines to ensure the successful project delivery.
• You collaborate with other disciplines to ensure the successful project delivery, work
on initiatives and knowledge sharing.
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Sustainability & • Proactively undertake self-learning using in-house and web- based materials to • Proactively undertake self-learning using in-house and web-based materials and
Digitalization develop your technical skills and attend appropriate training programs to develop attend appropriate training programs to develop your technical skills.
your technical skills.
• You keep up to date with the latest developments and technologies and implement
• You keep up to date with the latest developments and technologies and implement these in projects.
these in projects.
• You understand sustainable development principles and how they can help increase
• You have a developing awareness of sustainable development best practice. the efficiency of Arcadis services and client outcome.
• You contribute to the development, innovations and automations needed to increase • You consistently contribute to the development, innovations and automations needed
efficiency of your work. to increase efficiency of your work.
• You contribute the sharing of best practice and new tools or platforms with other • You ensure that any new tools or platforms are shared with other teams and across
teams and across your Service Line community. your Service Line community.
Standardization & • You contribute to lessons learnt sessions to continually improve our service. • You are starting to look for innovations and automation opportunities to increase
Automation efficiency of your work.
• Follow best practice, use and capture appropriate data, and adopt / use standardized
suitable digital solutions (eg use of BIM and associated tools). • You follow best practice, use, and capture appropriate data wherever possible.
• You contribute to lessons learnt sessions.
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Definition Managing: Multiple management responsibilities, overseeing the work and / or development Enabling: Emerging towards a technical focus, taking personal responsibility for your work
of multiple colleagues working on complex projects in a single discipline. and liaising directly with senior peers and clients. You demonstrate emerging expertise and
authority in your domain and are actively contributing to service improvement. May support
a range of people technically but have no direct supervision responsibility.
Client Outcomes • You liaise with Task Managers / Management within the GEC to ensure high-quality • You liaise with Task Managers / Management within the GEC to ensure high-quality
information and effective communication to the internal or external client. information and effective communication to the internal or external client.
• You apply technical methods and expertise to complete tasks to a professional level, • You apply technical methods and expertise to complete tasks to a professional level,
and interpreting established policies to effectively support client requirements / and interpreting established policies to effectively support client requirements /
project scope. project scope.
• You drive lessons learnt sessions and share lessons/best practices to other teams and • You drive lessons learnt sessions and share lessons/best practices to other teams and
obtain feedback from others to assess performance. obtain feedback from others to assess performance.
• You provide estimates for budget and schedule for approval by BU Head (or their • You provide estimates for budget and schedule for approval by BU Head (or their
delegate as agreed.) delegate as agreed.)
• You engage with countries that the GEC supports to ensure a successful relationship • You engage with countries that the GEC supports to ensure a successful relationship
is established and maintained. is established and maintained.
• You interpret data and prepare supporting documentation and ensure Arcadis GEC • You interpret data and prepare supporting documentation and ensure Arcadis GEC
adds value to support decision-making for the ultimate client. adds value to support decision-making for the ultimate client.
• You contribute to a range of assignments by managing and preparing practical tasks, • You contribute to a range of assignments by managing and preparing practical tasks,
which may include monitoring and reviewing work and working with other Task which may include monitoring and reviewing work and working with other Task
Managers to ensure program of work are completed and project milestones are met. Managers to ensure program of work are completed and project milestones are met.
• You exercise sound independent judgement and take responsibility including the • You exercise sound independent judgement and take responsibility including the
appropriate escalation of risks. appropriate escalation of risks.
Accountability/ • Oversee technical resources to meet requirements on small, medium, and • Responsible for complex tasks on large or multiple projects, working independently
Responsibility straightforward large projects. You are pastorally responsible for your team and their and directly with stakeholders to deliver project excellence.
outputs, including management of pipeline and workload.
• Identify and lead specific initiatives related to improving quality or expanding the
• Own and accountable for you and your immediate team project deliverables. service capabilities.
• Accountable for H&S in your team. • Engage with Country counterparts to agree solutions to technical questions.
• Ensure your team members have required knowledge and understanding of the • Drive quality through use of the Arcadis GEC Quality Management system.
principles associated with your own area of discipline. You guide your team in their
professional development and are responsible for their pastoral care. • Provide advice to others on efficient ways to work, or technical solutions.
• Manage requirements within budget, monitor and review project costs and variances.
• Use your own knowledge and experience to review and analyze existing processes and
policies and share knowledge.
• Capable of leading and delivering independently, and act as the main point of contact
for the internal client (supporting country points of contact) and ensuring quality and
best practice is applied.
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Core Skills • Excellent time management and delegation skills, providing added value through your • Excellent time management and delegation skills, providing added value through your
delivery. delivery.
• Capable of setting budgets for a specific scope of work. • Capable of setting budgets for a specific scope of work.
• Proficiency in relevant software and systems, and display an enthusiasm and • Proficiency in relevant software and systems, and display an enthusiasm and
demonstratable ability to learn new tools. demonstratable ability to learn new tools.
• If required for delivery, you should be working towards or have achieved practitioner • If required for delivery, you should be working towards or have achieved practitioner
level accreditation, such as MRICS status. level accreditation, such as MRICS status.
• Good written and oral communication skills, including the ability to build relationships • Good written and oral communication skills, including the ability to build relationships
in the GEC and with contacts in countries we work with. in the GEC and with contacts in countries we work with.
• Excellent technical knowledge and practical experience with little support needed. • Excellent technical knowledge and practical experience with little support needed.
• Understanding of the wider organization in your area of expertise. • Understanding of the wider organization in your area of expertise.
• Good knowledge of GEC Quality Management System requirements, including any • Good knowledge of GEC Quality Management System requirements, including any
client, account, or team specific requirements. client, account, or team specific requirements.
• Able to interpret and communicate project policies. This includes processes and • Able to interpret and communicate project policies. This includes processes and
systems, monitoring, and escalation of project level KPIs, performance metrics as well systems, monitoring, and escalation of project level KPIs, performance metrics as well
as process compliance and escalation of issues. as process compliance and escalation of issues.
• Proficiency in relevant software and systems, and display an enthusiasm and • Proficiency in relevant software and systems, and display an enthusiasm and
demonstratable ability to learn new tools. demonstratable ability to learn new tools.
• Good knowledge of task management requirements. • Good knowledge of task management requirements.
Your Values • You promote Arcadis’ HS&W principles during the planning and delivery of work and • You encourage your team to adopt the best HS&W practices and lead by example and
have a sound knowledge of safety legislation, hazards and safe systems of work. ensure that safe design principles are applied to projects.
• You work and behave in accordance with the Arcadis values and behaviors, role • You encourage the team members to work and behave in accordance with the Arcadis
modeling and encouraging others to adhere to these values. values and behaviors.
• You take responsibility and accountability for your own performance, coaching, and • You support a senior team member to ensure successful project delivery and provide
providing feedback to less experienced team members. management / technical advice to junior team members.
Collaboration & • You manage team members to develop effective working relationship with other • You create strong relationships with project colleagues in the other GBAs and liaise
Client Interaction disciplines and resolve stakeholder issues and collaborate with senior colleagues in with stakeholders to ensure effective communication on project matters and resolve
other GBAs. complex technical issues.
• You have a complete understanding of the services delivered by Arcadis. • You have an in-depth knowledge of the regional services delivered by Arcadis and are
Sustainability & • Upskill yourself and encourage your team to seek out new technologies and implement • Upskill yourself and encourage your team to seek out new technologies and implement
Digitalization these in projects. these in projects.
• Proactively teach others in your team on certain subjects relevant to their role and/ • Proactively teach others in your team on certain subjects relevant to their role and/or
or hold structured group learning sessions. You identify subjects and coach direct hold structured group learning sessions. You identify subjects and coach direct reports
reports to help with their development. to help with their development.
• Manage activities that contribute to sustainable development. • Make a demonstrable contribution to service line or innovation within your team,
e.g. formal training sessions, training collateral development, contribute towards
• Proactively identify efficiency issues and propose innovations and automations. developing new capability etc.
• Design and provide development plans to your team members or colleagues. • Manage activities that contribute to sustainable development.
• Proactively identify efficiency issues and propose innovations and automations.
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Standardization & • You share and create opportunities for others to share lessons learnt and continually • You share and create opportunities for others to share lessons learnt and continually
Automation improve our service. improve our service.
• You proactively promote the use of SOPs, follow best practice, use and capture • You proactively promote the use of SOPs, follow best practice, use and capture
appropriate data. appropriate data.
• You use and adopt the most suitable digital solutions, for example the application of • ou use and adopt the most suitable digital solutions, for example the application of
BIM and associated tools. BIM and associated tools.
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Definition Driving: An entry-level leadership role assigned to lead a large single or multi team, oversee Technical Expert: You are emerging as an authority in your domain of expertise. You provide
multiple projects or one very large complex project. reliable technical expertise to project teams and can anticipate key technical blocker for the
smooth functioning of the project. You provide technical expertise and solutions on multiple
projects in your area of expertise. You have recently achieved professional accreditation from
a relevant professional body, where applicable, and act as an expert within your domain.
Client Outcomes • Able to problem solve and resolve conflict within your team, or between GEC and • Able to problem solve and resolve conflict within your team, or between GEC and
supporting countries. supporting countries.
• You liaise with all relevant stakeholders to drive project performance, service delivery • You liaise with all relevant stakeholders to drive project performance, service delivery
and outcomes, and undertake project reviews, to ensure delivery is above expectation. and outcomes, and undertake project reviews, to ensure delivery is above expectation.
• You provide estimates for budget and schedule for approval by BU Head (or their • You provide estimates for budget and schedule for approval by BU Head (or their
delegate as agreed.) delegate as agreed.)
• You engage with countries that the GEC supports to ensure a successful relationship • You engage with countries that the GEC supports to ensure a successful relationship
is established and maintained. is established and maintained.
• You ensure that project work is of good quality and within budgets through proactively • You ensure that project work is of good quality and within budgets through proactively
monitoring and completing review project reviews and investigating cost deviations monitoring and completing review project reviews and investigating cost deviations
and variances on large projects, where relevant. and variances on large projects, where relevant.
• As required, you select, lead and develop the task delivery team to ensure they have • As required, you select, lead and develop the task delivery team to ensure they have
the necessary skills to deliver assigned tasks, they understand and are engaged with the necessary skills to deliver assigned tasks, they understand and are engaged with
the project strategy, brief and client specific requirements. the project strategy, brief and client specific requirements.
• Analyze and review data and documents to collate key themes and trends, and • Analyze and review data and documents to collate key themes and trends, and
concisely communicate these to key stakeholders with recommendations to support concisely communicate these to key stakeholders with recommendations to support
project decision-making. project decision-making.
• You are responsible for ensuring a good feedback loop is in place for you and your team • You are responsible for ensuring a good feedback loop is in place for you and your team
(where relevant). You ensure lessons learnt sessions are captured and implemented (where relevant). You ensure lessons learnt sessions are captured and implemented for
for continual improvement of the service. continual improvement of the service.
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Accountability/ • Approve and sign off deliverables taking accountability for the quality and timeliness • Responsible for complex delivery on large or multiple projects, working independently
Responsibility of work completed by the team. and directly with stakeholders to define project delivery strategies and ensuring
project excellence.
• Lead and manage projects from inception to completion, manage teams and resources
to ensure delivery standards meet expectations. • Have in-depth knowledge of your sector, Business Area or Industry to support project
delivery, and are beginning to display thought leadership.
• Engage senior colleagues in supported countries to discuss pipeline and capability
development and client accounts. • You put in place initiatives/processes for improvement of our services and will benefit
the wider teams.
• Contribute to bids to win new work, by setting budgets.
• Drive the development of process improvement and best practice in your discipline
• Manage multi-disciplinary team or project. and draw on global expertise and best practice.
• Guide/mentor your team on the best approach and be expected to work with the • Find opportunities to showcase best practice outputs/capabilities to the wider GEC
subject matter experts to develop on more complex projects. community and/or external stakeholders, as well as seek out best practice from other
• You guide your team in their professional development and are responsible for their teams
pastoral care, and will likely be a manager of managers where you are accountable for • Make a demonstratable contribution outside your location/team.
professional development of your indirect reports.
delivery. delivery.
• Able to define a scope of work for GEC in collaboration with supporting country, and • Able to define a scope of work for GEC in collaboration with supporting country, and
establish associated budget. establish associated budget.
• Proficiency in a wide variety of software and systems, and able to teach others. • Proficiency in a wide variety of software and systems, and able to teach others.
client, account or team specific requirements. client, account or team specific requirements.
• If required for delivery, you should be working towards or have achieved practitioner • If required for delivery, you should be working towards or have achieved practitioner
level accreditation, such as MRICS status. level accreditation, such as MRICS status.
• As a manager, you have sound financial and managerial capabilities to ensure the • As a Technical Expert, you will have exceptional knowledge and skill in your field above
success of a project. This includes skills to raise challenges and negotiate changes the majority. Able to communicate the complexities in a simple way to others so they
with supporting countries. can learn.
• As a manager, you will have fine-tuned your management skills and be able to adjust • As a Technical Expert, you will have good knowledge of what a profitable project is.
your style to suit those you are managing.
You provide advice to colleagues on risk management, compliance, and associated • You actively get involved in discipline initiatives that are aimed for betterment of skills
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across GBAs.
Sustainability & • Maintain and extend a sound theoretical approach to the application of technology • Maintain and extend a sound theoretical approach to the application of technology
Digitalization in cost and commercial practice and can contribute to continuous improvement. You in cost and commercial practice and can contribute to continuous improvement. You
keep up to date with developments in the industry sector and with technical and keep up to date with developments in the industry sector and with technical and
legislative developments. legislative developments.
• Encourage team members to attend activities that contribute to sustainable • Encourage team members to attend activities that contribute to sustainable
development, and attend yourself. development, and attend yourself.
• Actively look at options to introduce sustainability in your existing work. • Lead aspects of service line improvement and innovation within your area of expertise.
• Design and provide development plans to your direct reports and coaching your Team • Actively look at options to introduce sustainability in your existing work.
and Senior Team Leaders to have the right conversations with team members.
• Design and provide development plans to your direct reports (if applicable) and
coaching your Team and Senior Team Leaders to have the right conversations with
team members.
Standardization & • You act as a champion of best practice and standardization, including the scaling of • You act as a champion of best practice and standardization, including the scaling of
Automation new tools and technologies. new tools and technologies.
• You create opportunities for others to contribute to service innovation, lessons learned • You create opportunities for others to contribute to service innovation, lessons learned
and best practice. and best practice.
• You promote and govern the use of tools so that they are standardized and work is • You promote and govern the use of tools so that they are standardized and work is
completed in a consistent way. completed in a consistent way.
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Definition Leading: You are a leader in the business, playing a major role in the growth of the GEC in SME ( Subject Matter Expert): You are recognized as an authority in your domain of
all respects - focus and performance, people and culture, innovation and growth. You are expertise both in the GEC and the countries GEC supports. You provide technical expertise to
looking ahead at least 6 months to consider talent development, future work requirements project team and can anticipate and solve key technical blocker for the smooth functioning
etc. You typically lead a collection of teams supporting multiple regions, or multiple service of the project. You provide technical expertise and solutions on multiple projects in your
lines to one region. You must be highly recognized in the regions and actively influence the area of expertise. You will be involved in bidding and designing service delivery approaches
growth of the business. with accountability for overall project success. You carry professional certification, where
applicable, to act as a bona fide expert within your domain.
Client Outcomes • Key part of GEC Management – you are recognized for your strategic thinking, technical • Key part of GEC Management – you are recognized for your strategic thinking, technical
expertise, or delegation & people management. expertise, or delegation & people management.
• You have advanced expertise within the professional discipline, recognized by peers • You have advanced expertise within the professional discipline, recognized by peers
within the GEC and Region with an in-depth understanding of the markets and within the GEC and Region with an in-depth understanding of the markets and
domains you operate in. domains you operate in.
• You use logical knowledge of statutory and commercial frameworks within own area • You use logical knowledge of statutory and commercial frameworks within own area
of responsibility. of responsibility.
• You take technical line management responsibility for the development and • You take technical line management responsibility for the development and
performance management of team members to support the delivery of Arcadis’ performance management of team members to support the delivery of Arcadis’
business objectives. business objectives.
• You analyze and compile complex data and documents, using knowledge to review • You analyze and compile complex data and documents, using knowledge to review
and assess analysis and provide recommendations to contribute to project decision- and assess analysis and provide recommendations to contribute to project decision-
making. making.
• You contribute to complex assignments by identifying, reviewing, and selecting • You contribute to complex assignments by identifying, reviewing, and selecting
techniques, procedures and methods to undertake tasks ensuring programs of work techniques, procedures and methods to undertake tasks ensuring programs of work
are completed and project milestones are met. are completed and project milestones are met.
• You use sound knowledge and experience combined with research of industry best • You use sound knowledge and experience combined with research of industry best
practice to analyze existing processes and policies and implement innovation. practice to analyze existing processes and policies and implement innovation.
• You exercise sound, holistic, independent judgement and take responsibility and • You exercise sound, holistic, independent judgement and take responsibility and
accountability for your own performance and that of the team, by proactively accountability for your own performance and that of the team, by proactively
managing all relationships in Arcadis’ GECs and regional offices to ensure maximum managing all relationships in Arcadis’ GECs and regional offices to ensure maximum
satisfaction with the project delivery team. satisfaction with the project delivery team.
• You maintain strong working relationship with senior colleagues in the GECs and • You maintain strong working relationship with senior colleagues in the GECs and
regional offices and understand the wider company perspective. regional offices and understand the wider company perspective.
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Accountability/ • Own and accountable for the overall team project deliverables. • You find opportunities to showcase best practice outputs/capabilities to the wider
Responsibility team and/or external stakeholders.
• You approve and sign off deliverables taking accountability for the quality of work
completed by the team. • Initiate initiatives/processes improvement of services and will benefit the wider GEC.
• Accountable for H&S in your team. • Involved in obtaining new business opportunities, such as contributing to presentations.
• Implement initiatives/processes for improvement of our services and will benefit the • Engage with counterparts in country offices throughout Arcadis to keep abreast of
wider teams. latest developments.
• Accountable for billable hours and billability in your area. • Drive quality service delivery, and ensure compliance to the GEC Quality management
system.
• Approve and sign off deliverables taking accountability for the quality of work
completed by the team. • Lead, motivate and manage a team of technical specialists, setting objectives,
reviewing performance, and developing skills to ensure the provision of an efficient
• Resource planning to ensure the business meets targets. service to projects.
• Resolve challenges or conflicts within your team.
• Lead multi-disciplinary teams.
delivery. delivery.
• Able to define a scope of work for GEC, including areas outside own specialty, and • Able to define a scope of work for GEC, including areas outside own specialty, and
coordinate / establish associated budget. coordinate / establish associated budget.
• Knowledge across service areas outside your own so that you are able to review • Knowledge across service areas outside your own so that you are able to review
interdisciplinary deliverables. interdisciplinary deliverables.
• If required for delivery, you should have achieved practitioner level accreditation, such • If required for delivery, you should have achieved practitioner level accreditation, such
as MRICS status. as MRICS status.
• Understanding of the wider GEC range of services, and able to ‘sell’ these to other • Understanding of the wider GEC range of services, and able to ‘sell’ these to other
Arcadians. Arcadians.
• Good knowledge of task management requirements. • Good knowledge of task management requirements.
• Proficiency in core software required, and in particular Microsoft products. • Proficiency in core software required, and in particular Microsoft products.
client, account, or team specific requirements. client, account, or team specific requirements.
• As a manager, you will have fine-tuned your management skills and be able to adjust
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Your Values • You lead the promotion of the Arcadis HS&W culture of the business within your • You lead the promotion of the Arcadis HS&W culture of the business within your
discipline. discipline.
• You lead teams and provide guidance to the team members to meet the changing • You lead teams and provide guidance to the team members to meet the changing
technical needs toward innovation and growth. You demonstrate appropriate technical needs toward innovation and growth. You demonstrate appropriate
professional standards, recognizing obligations to society, the profession and the professional standards, recognizing obligations to society, the profession and the
environment and exercise responsibilities in an ethical manner. environment and exercise responsibilities in an ethical manner.
• You develop, coach, and motivate team members with different forms of training to • You develop, coach, and motivate team members with different forms of training to
enhance skills, knowledge and capabilities within the areas of responsibility. enhance skills, knowledge and capabilities within the areas of responsibility.
Collaboration & • You engage with GBA to create the right visibility for the team and explore appropriate • You engage with GBA to create the right visibility for the team and explore appropriate
Client Interaction opportunities to utilizing their skills. opportunities to utilizing their skills.
• You build relationships with senior colleagues in other GBAs to identify and realize • You build relationships with senior colleagues in other GBAs to identify and realize
business opportunities and ensure that Arcadis’ commercial objectives are met or business opportunities and ensure that Arcadis’ commercial objectives are met or
exceeded. exceeded.
• You have a broad understanding of the business and financial metrics prompting you • You have a broad understanding of the business and financial metrics prompting you
to drive innovation to increase team contribution needed for the successful operation to drive innovation to increase team contribution needed for the successful operation
of the business. of the business.
Sustainability & • Drive development of capability and deployment of relevant digital tools at a Business • Drive development of capability and deployment of relevant digital tools at a Business
Digitalization Area level. Area level.
• Have a deep understanding of future trends and technologies, and structure your • Have a deep understanding of future trends and technologies, and structure your
team accordingly. You keep up to date with developments in the industry sector and team accordingly. You keep up to date with developments in the industry sector and
with technical and legislative developments. with technical and legislative developments and share these with your community of
practice.
• Encourage team members to attend activities that contribute to sustainable
development. • Encourage team members to attend activities that contribute to sustainable
development.
• Lead continuous improvement in sustainable development and innovation through
quality management. • Lead continuous improvement in sustainable development and innovation through
quality management.
• Encourage innovative and entrepreneurial thinking amongst team members.
• Encourage innovative and entrepreneurial thinking amongst team members.
Standardization & • Introduce and adopt SOPs and best practice within your area of responsibility. • Introduce and adopt SOPs and best practice within your area of responsibility.
Automation
• Actively create a culture of feedback, which supports lessons learned and the scaling • Actively create a culture of feedback, which supports lessons learned and the scaling
of innovative solutions. of innovative solutions.
• Ensure minimum levels of capability are available in the team to use standard tools. • Ensure minimum levels of capability are available in the team to use standard tools.
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Definition Directing: You are a senior leader in the business, you bring your wealth of experience and Senior Subject Matter Expert:: Recognized authority in your domain both in the GEC and
leadership acumen to define the vision, strategy, culture and growth of the Arcadis GECs. You the countries GEC supports. You provide technical expertise to project teams and technical
typically take responsibility of large teams in single or multiple disciplines, are accountable groups. You anticipate and solve key technical blockers for the smooth functioning of the
for business performance and take a longer-term strategic outlook. You will be a role model project or solution. You mentor and develop future SME’s to grow the capabilities of the
and highly respected in the countries GEC works with and be actively implementing Arcadis business within the wider discipline. You have acted as SME on number of projects and
strategy. provide technical expertise and solutions on multiple projects in your area of expertise. You
carry professional certification to act as a bona fide expert within your domain.
Client Outcomes • Key part of GEC Leadership – you are leading aspects of Arcadis strategy implementation • Key part of GEC Leadership – you are leading aspects of Arcadis strategy implementation
and ensuring continuous improvement. and ensuring continuous improvement.
• A senior role model in the business. You use your influence to educate and inspire • A senior role model in the business. You use your influence to educate and inspire
staff to adhere to our values, behaviors and high ethical standards. This includes staff to adhere to our values, behaviors and high ethical standards. This includes
demonstrable H&S stewardship, governance compliance and risk management. demonstrable H&S stewardship, governance compliance and risk management.
• You analyze and review complex information from a range of sources and oversee • You analyze and review complex information from a range of sources and oversee
recommendations provided by other specialists, to improve the long-term performance recommendations provided by other specialists, to improve the long-term performance
of service. of service.
• You provide input into specific aspects of individual bids to support the production of • You provide input into specific aspects of individual bids to support the production of
high-quality winning pursuits. high-quality winning pursuits.
• You champion the involvement and inclusion of GECs as an integral part of Arcadis’ • You champion the involvement and inclusion of GECs as an integral part of Arcadis’
Global resources ensuring that local colleagues understand the benefits of being part Global resources ensuring that local colleagues understand the benefits of being part
of the team. of the team.
• You manage the overall business relationship with senior colleagues in regional offices • You manage the overall business relationship with senior colleagues in regional offices
and service lines to identify and resolve issues, to identify business opportunities to and service lines to identify and resolve issues, to identify business opportunities to
improve the cost management offering and to influence their decision making and improve the cost management offering and to influence their decision making and
deliver client satisfaction. deliver client satisfaction.
• You manage and build strong working relationships with senior stakeholders and • You manage and build strong working relationships with senior stakeholders and
regional office colleagues, in order to ensure satisfaction, develop and create new regional office colleagues, in order to ensure satisfaction, develop and create new
business opportunities. business opportunities.
• As a manager, you take technical line management responsibility for the development
and performance management of managers to support the delivery of Arcadis’
business objectives. This includes accountability for the professional development of
staff.
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Accountability/ • Defining a strategy that ensures the financial performance of the projects to ensure • Accountable to ensure technical excellence of the wider GEC group in your area of
Responsibility profit and budgetary targets are met and best value outcomes are achieved, in addition expertise.
to ensuring quality of work and work diet.
• Responsible for foreseeing roadblocks and technical challenges ahead of time, and
• Accountable for H&S in your team. implementing proactive solutions.
• Implement initiatives/processes for improvement of our services and will benefit the • Responsible for ensuring all relevant software is available, compliant with Arcadis
wider teams. requirements and being used.
• Obtain new business opportunities. • Accountable for ensuring adequate knowledge in the business.
• Accountable for billable hours and billability in your area. • Accountable for the delivery quality across GEC for your area of expertise.
• Approve and sign off deliverables taking accountability for the quality of work • Responsible for building and maintaining key relationships with suppliers, internal
completed by the team. communities etc to keep at the leading edge of developments.
• Motivate others in the business to follow your leadership and be engaged with activity • Responsible to ‘sell’ to Arcadis counties solutions which enable better work diet.
in the business.
• Involved in obtaining new business opportunities, such as contributing to presentations.
• First approver of all recruitment requests.
• You lead, motivate and manage a team of technical specialists, setting objectives,
reviewing performance and developing skills to ensure the provision of an efficient
service to projects.
Core Skills • Strategic Thinker, able to align current situation and future strategy to establish a • Strategic Thinker, able to align current situation and future strategy to establish a clear
clear plan for the team or service specialty. plan for the team or service specialty.
• Able to influence countries to improve work diet for the GEC. • Able to influence countries to improve work diet for the GEC.
• Knowledge across service areas outside your own so that you are able to review • Knowledge across service areas outside your own so that you are able to review
interdisciplinary deliverables and sell new services to existing internal clients. interdisciplinary deliverables and sell new services to existing internal clients.
• If required for delivery, you should have achieved practitioner level accreditation, • If required for delivery, you should have achieved practitioner level accreditation, such
such as MRICS status. as MRICS status.
• Good understanding of the full range of GEC services. • Good understanding of the full range of GEC services.
• Proficiency in Microsoft Office software, and for Senior SME, in depth knowledge of • Proficiency in Microsoft Office software, and for Senior SME, in depth knowledge of any
any tools for your area of specialty. tools for your area of specialty.
client, account or team specific requirements. client, account or team specific requirements.
• As a manager, you will have fine tuned your management skills and be able to adjust
Your Values • You champion the HS&W culture of the business within your sector. • You champion the HS&W culture of the business within your sector.
• You champion the culture of the business and manage diversity issues. You promote • You champion the culture of the business and manage diversity issues. You promote
both the regional and global culture of the business’ respected countries. both the regional and global culture of the business’ respected countries.
• You foster an open culture, mentor, and create the next generation of leaders. • You foster an open culture, mentor, and create the next generation of leaders.
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Collaboration & • You engage with leadership within GBA and Arcadis organization to drive growth for • You engage with leadership within GBA and Arcadis organization to drive growth for
Client Interaction the team. the team.
• You build extensive networks at a leadership level, involving the team, creating • You build extensive networks at a leadership level, involving the team, creating
opportunities to expand the business. opportunities to expand the business.
Sustainability & • You are up to date with developments in the industry sector and with technical and • You are up to date with developments in the industry sector and with technical and
Digitalization legislative developments and seek out opportunities to develop a strong professional legislative developments and seek out opportunities to develop a strong professional
profile across Arcadis. You keep up to date with developments in the industry sector profile across Arcadis. You keep up to date with developments in the industry sector
and with technical and legislative developments. and with technical and legislative developments.
• You champion activities that contribute to sustainable development. • You champion activities that contribute to sustainable development.
• You seek to continuously develop processes and lead the implementation of new • You seek to continuously develop processes and lead the implementation of new
systems, working to improve services, drive innovation and enhance project delivery. systems, working to improve services, drive innovation and enhance project delivery.
You encourage innovative and entrepreneurial thinking amongst team members. You encourage innovative and entrepreneurial thinking amongst team members.
Standardization & • You create a framework to support the scaling of solutions and adoption of SOPs • You create a framework to support the scaling of solutions and adoption of SOPs
Automation across all teams. across all teams.
• You act as a conduit between global service lines and your teams to ensure a two-way • You act as a conduit between global service lines and your teams to ensure a two-way
sharing of lessons learned, best practice and innovation. sharing of lessons learned, best practice and innovation.
• Ensure innovation ideas are quantified and connected to the appropriate global team • Ensure innovation ideas are quantified and connected to the appropriate global team
for consideration and investment. for consideration and investment.
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Scientists and Specialists Level 4 and 5 Home
LEVEL 4 LEVEL 5
Definition Developing: You are learning about the industry and developing some of the skills you Supporting: You work on straightforward tasks under appropriate supervision and are
require to contribute. You work on straightforward tasks with considerable support. learning more of the skills required for the industry.
• You understand that safety is important to our business. • You can accurately implement technical methodologies as advised by more
experienced colleagues.
• You start to develop a good knowledge of the key principles associated with your
technical discipline.
Accountability/ • You are aware of the GEC Quality Management System. • You are aware of the GEC Quality Management System and ISO requirements for our
Responsibility projects (Deliver to Results).
• You check your own work for accuracy and completeness.
• You check your work and actively seek feedback for your work.
• You work efficiently on assigned tasks.
• You know your limits and seek help and ask questions when you are unsure.
• You know your limits and seek help and ask questions when you are unsure.
• You complete the technical tasks within the agreed time frames and quality.
• You work commitment to meet deadlines.
• You evaluate your task before starting it or seek guidance for higher level tasks.
• You learn and reach a good understanding of the services delivered by the team in
own area of work. • You work to have a good understanding of the project requirements and standards to
complete given tasks.
• You understand the requirements of each task.
• You demonstrate commitment to quality, innovation, learning, and growth.
• You are aware of why you are doing each task.
Core Skills • You work efficiently on assigned tasks. • You complete your technical tasks within the allotted time frames.
• You can use design software at a basic level. • You are developing a basic understanding of safe design processes.
• You are undertaking training on one or more key design or modeling software • You evaluate your task before starting it or seek guidance for higher level tasks.
programs.
• You improved your software skills to medium level, and you are prepared to support
• You follow technical methodologies as advised by more experienced colleagues. the project team with tasks in different project stages.
• You are learning to use one or more key design or modeling software programs.
behaviors.
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Sustainability & • You proactively undertake self-learning using inhouse and web-based materials. • You proactively undertake self-learning using inhouse and web-based materials.
Digitalization
• You have a basic awareness of sustainable development principles. • You can use existing, established digital tools to complete your work.
• You are becoming familiar with the existing established digital tools to complete your • You are aware of sustainable development principles and digital tools used by more
works. senior colleagues.
Standardization & • You work using defined methodologies and approaches. • You raise ideas for more senior colleagues that could be automated from your work.
Automation
• You are getting familiar with the automated way of project delivery. • You implement innovation and automation produced by others.
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Scientists and Specialists Level 6 Home

Definition Contributing: You are growing in confidence and ability to Delivering: A key development role, at this sub-level you are Guiding: At this sub-level, you are typically managing
produce quality outputs with considerably less supervision, expected to be working independently, as well as coaching projects and you might also be a line manager or delivering
particularly on straightforward tasks. others in the team. You typically work on increasingly technical solutions to complex problems.
complex tasks, whilst coaching others on straightforward
tasks.
Client Outcomes • You have a good understanding of the main codes and • You help others to understand the main codes and • You ensure your task teams have the appropriate
• You give suggestions on how to improve technical • You are aware of the external client’s key requirements • You are aware of the external client’s requirements
methodologies. and measures of success. and ensure your colleagues are focused on these.
• You understand the safe design processes. • You actively consider safety in your project work. • You actively consider safety in your project work and
• You have good research, data gathering, and analysis
skills needed to meet project objectives.
Accountability/ • You implement the GEC Quality Management System • You implement the GEC Quality Management System • Coach others to implement the GEC Quality
Responsibility and ISO requirements on your projects (Deliver to and ISO requirements on your projects (Deliver to Management System the ISO requirements on your
Results.) Results), identifying improvements where appropriate. projects (Deliver to Results.)
• You check your work, add value to your tasks where • You consistently deliver high-quality work with added • Check the work of others and provide detailed feedback
appropriate, and actively seek feedback for your work. value and check others’ work. and guidance. You proactively seek feedback from the
country Business Area’s you are working with.
• You plan your work and advise your task manager on • You contribute to the development of work-plans or
appropriate timescales, and recognize your limitations budgets. • Recognize team limitations and seek input from
by saying no or suggesting alternatives, where technical experts as required.
appropriate. • You recognize your limitations by saying no or
suggesting alternatives, where appropriate. • Able to develop plans and budgets for small to
• You are self-motivated and detail-oriented and will medium- sized tasks and monitor progress against
refer all issues to higher levels for guidance. • You are engaged to delivering great customer these.
experience.
• You are aware of why you are doing each task along • You review work and drive the culture of checking
with its relevance to the entire project. • You have excellent time management skills, and you and accountability in the project team, including
deliver per expectations within the given deadline . interdisciplinary checks.
• You consistently check and verify that quality
requirements have been achieved and you deliver high
quality work with added value.
• You confidently collaborate with local/regional
team members and actively participate in sharing
information and best practices.
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Core Skills • You plan your work and advise your task manager on • You consistently deliver high-quality work with added • You develop plans and budgets for small to medium-
appropriate timescales, and recognize your limitations value and check others’ work making sure the project sized tasks and monitor progress against these.
by saying no or suggesting alternatives, where is delivered per expectations.
appropriate. • You recognize project team limitations by saying no
• You contribute to the development of work-plans or or suggesting alternatives to your Team Leader, where
• You are computer literate, skilled in specific domain budgets. appropriate.
software.
• You help to develop technical methodologies, • Highly computer literate, skilled in specific domain
• You have a good knowledge of the key principles suggesting improvements to GEC / regional colleagues. software, and able to tutor juniors and provide
associated with your technical discipline. guidance.
• You recognize your limitations by saying no or
• You work with multiple design (BIM)/modeling/ suggesting alternatives, where appropriate. • You develop technical methodologies for your tasks.
analytics/ visualization software programs.
• Highly computer literate, skilled in specific domain • You are an active member of a professional affiliation.
software.
• You are member of a professional affiliation.
Client Interaction communication on project matters. GBAs, where appropriate, and communicate effectively disciplines and senior colleagues in other GBAs.
delivered by Arcadis, its business standards, and • You have an excellent knowledge of the services delivered by Arcadis, and range of services delivered
guidelines.
knowledge sharing.
Sustainability & • You proactively undertake self-learning using inhouse • You keep up to date with the latest developments and • You keep up to date with the latest developments and
Digitalization and web-based materials. technologies for your area of work. technologies and find ways to implement these.
• You can use existing, established digital tools to • You understand sustainable development principles • You actively seek improvements concerning.
complete your work. and seek opportunities to implement them on your
tasks. • sustainable development.
• You understand sustainable development principles.
• You upskill yourself and encourage team members to
seek out new technologies and innovation.
Standardization & • You contribute to the development of innovation and • You start developing skills in the area of digitalization • You have developed skills in the digital area in order
Automation automation. and create small automation scripts. to create or articulate more complex solution for
automation and digitalization of current process.
• You contribute to the improvement of standard design • You start developing innovations and automation to
processes. increase the efficiency of your tasks. • You proactively identify efficiency issues and
implement innovation/automation / smart working.
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LEVEL 7A LEVEL 7B
Definition Managing: You are moving into a task manager role, and you are expected to take on project Enabling: At this level, you are expected to start taking on more technical and project
management responsibilities while developing functional area expertise and supporting management responsibilities, overseeing the work and/or development of multiple
complex projects in a single discipline. colleagues working on complex projects across multiple disciplines.
Client Outcomes • You understand the limitations with codes and standards and develop solutions from • You manage technical client relationships and contribute to pursuits.
first principles.
• You perform the independent technical review for projects of moderate complexity.
• You proactively engage with the counterparts to help them define task scope and
drive the project team to deliver the scope. • You provide input into specific technical aspects of individual bids to support the
production of high-quality winning bids.
• You engage with regional colleagues regarding safe design requirements, and
proactively flag risks at appropriate levels. • Guide clients through the technical decision-making process and provide alternative
solutions if there are changes to project parameters.
Accountability/ • You contribute to the continuous improvements of the GEC Management System • You mentor others to recognize their team limitations by saying no or suggesting
Responsibility within your area of business. alternatives, where appropriate.
• You review work and drive the culture of checking and accountability in the team, • You review plans and budgets for medium-size and/ or complex tasks and monitor
including interdisciplinary checks. progress against these.
• You develop plans and budgets for medium-size and / or complex tasks, and monitor • You conduct the appropriate research, relative to design and ensure its advantage to
progress against these. the project.
• You are accountable for the overall quality of project delivery and services. • You review the technical deliverables of the medium size and/or complex tasks and
monitor progress against tasks.
• You have excellent communication skills in working through a variety of issues with
regional contacts and your team. • You have excellent presentational and communicational skills both verbally to liaise
with other disciplines/ team members.
• You provide leadership and guidance to project teams and guide them in their growth
as well as through disciplinary when necessary. • You review plans and budgets for medium-size and/ or complex tasks, and monitor
progress against these.
• You lead in project meetings and commit to effective one-on-ones.
• You identify knowledge gaps and facilitate trainings for less experienced of the team.
Core Skills • You oversee projects ensuring work is allocated appropriately and resources are fully • You will support to ensure management and budgets are in place across small to
utilized. medium range projects.
• You manage the delivery of elements of larger tasks to meet the time, quality, • You mentor others to recognize their limitations by saying no or suggesting alternatives,
budgetary and HS&W targets. where appropriate.
• You have a strong command of BIM / digital / data analytics software as it applies to • You conduct the appropriate research, relative to design and ensure its advantage to
your area today. the project.
• You develop technical methodologies which add value to the scope of the project and • You understand the design process and ability to deliver this from concept into detail
guide junior colleagues to do the same. design and understand how to identify and design key details, and onto to project
completion.
• You are working towards relevant professional certification.
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• You have a in-depth knowledge of the regional services delivered by Arcadis and are
• You have a in-depth knowledge of the regional services delivered by Arcadis and are aware of key regions of collaboration for your area of work.
Sustainability & • You continuously learn and upgrade/upskill yourself and encourage your team to • You engage in the creative and innovative development of engineering technology and
Digitalization adopt new technologies and implement these on projects. continuous improvement of systems.
• You engage with new technologies and future trends and encourage others to • You ensure that reusable data is collated, stored, and shared with design teams.
implement innovations/ smart working.
• You support innovation to ensure your projects contribute to sustainable development
and quality of life.
Standardization & • You participate in the further development of standard design processes. • You lead the development of team training plans and make a major contribution to
Automation upskilling and training.
• You actively look at options to further improve project/service delivery through
automation. • You help to develop skills in new service areas.
• You actively improve project/service delivery through automation.
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LEVEL 8A (MANAGERIAL) LEVEL 8B (MANAGERIAL) LEVEL 8C (TECHNICAL)

Definition Driving: At this level, you would closely support GEC Delegating: At this level you would playing an important Technical Expert: You are emerging as an authority in you
discipline leadership in developing functional expertise role as a functional area expert or would be leading a large domain of expertise. You provide reliable technical expertise
or leading teams. You must be highly recognized by the discipline team, delivering multiple complex projects. You to project teams and can anticipate key technical blocker for
counterparts and already have a network for collaboration. will be highly recognized by the counterparts as a technical the smooth functioning of the project. You provide technical
champion. expertise and solutions on multiple projects in your area of
expertise.
Client Outcomes • You are recognized as a proactive and independent • You ensure that all projects in your team meet specific • You operate within the project environment to
problem-solver by colleagues in the OpCo. client demands and project requirements. support technical excellence in your discipline and
you recognized as a technical expert within your
• You coach your team on safe design processes and • You drive creative and independent thinking within specializations.
identify improvements in the wider business. your team, including around new digital technologies.
• You can produce technical guidance documents to
• You work with other members of the team in and • You are recognized as a technical leader within the efficiently achieve client outcomes.
outside your GEC to mitigate safety-related risks. business unit and discipline within which you operate.
• You lead colleagues to achieve the outcomes on large
• You mentor your team champion(s) to ensure or complex projects.
continuous improvement in safe design practices.
• You actively manage safe by design in our projects,
leveraging new technology to minimize risk.
• You participate in the client meetings and contribute
to decision making.
• You lead or set up lessons learnt sessions for continual
improvement of the service. You implement any
identified improvements. You also seek feedback from
colleagues in another teams and regions.
• You exercise sound independent judgement and take
responsibility including the appropriate escalation of
risks.
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Accountability/ • You are recognized as an experienced professional • You directly manage the people, planning, organization • At this level you will be the main point of contact for
Responsibility with overall project management responsibility for a and delivery of large size or complex projects in a your delivery and frequently taking briefs directly from
variety of projects or project teams, including regional single discipline or medium size, moderately complex colleagues in other OpCo’s. You will be expected to
contact, scheduling, and budgeting. multidisciplinary projects. provide solutions and examples of best practice from
across the GEC’s. You may be acting as the final GEC
• You are accountable for the overall quality of project • You demonstrate sound judgment on issues in QA checking point for your outputs and from others.
delivery and services. relation to your own area of responsibility and you are
accountable for outcomes. • You mentor others to recognize their competencies
• You have excellent communication skills in working and only undertake work that they are trained to
through a variety of issues with regional contacts and • You provide leadership and guidance to direct reports undertake.
your team. and guide them in their growth as well as through
disciplinary when necessary. • You conduct the appropriate research, relative to
• As a line manager, you are responsible for creating a design and ensure its advantage to the project.
collaborative and creative environment for your team • You lead in meetings and commit to effective one-on-
ensuring that the team meets the organizational and ones. • You present at various forums like CoPs, internal or
project objectives. local conferences in your discipline and research.
• You identify knowledge gaps and arrange training for
• You provide leadership and guidance to direct reports your direct reports. • You transparently select project teams which ensure
and guide them in their growth as well as through the right competencies and provide opportunities for
disciplinary when necessary. • You foster a psychologically safe environment where the development of your people.
people are open to sharing information and best
• You lead in meetings and commit to effective one-on- practices. • You act as the technical lead for your discipline, and
ones. you will regularly assess the overall health of the
discipline team, identifying gaps and solutions.
• You identify knowledge gaps and arrange training for
your direct reports. • You are expected to follow and contribute to best
practice, use and capture appropriate data, share
• You foster a psychologically safe environment where lessons learned and optimize delivery through
people are open to sharing information and best standardization and application of the most suitable
practices. digital solutions, for example the application of BIM
• You conduct annual reviews objectively and fairly. and associated tools.
• You participate in the mentoring program. • You identify necessary changes to delivery
requirements, raise these to senior stakeholders to
resolve issues and suggesting appropriate solutions
to contribute to client care and ensure ongoing client
satisfaction.
Core Skills • You ensure management and financial controls are in • You undertake regular reviews to ensure your • You have excellent time management and delegation
place across small to medium range projects. supporting managers are in control of their projects. skills, providing added value through your delivery.
• You take full ownership and make others accountable • You transparently select project teams which ensure • You manage the production and quality of project
achieving 100% quality (processes/training/checklists). both quality delivery and development of your people. delivery and associated documentation and reports to
ensure that they meet or exceed expectations.
• You resolve issues regarding resources/scope/budget. • You regularly assess the overall health of the discipline
team, identifying gaps and solutions. • You manage quality assurance and feedback
• You proactively engage in transferring the knowledge from Arcadis’ offices or clients, ensuring effective
gained to others in the team. • You act as the resourcing and technical lead for your communication of any project changes.
discipline.
• You ensure that the industry best practices are adopted • You ensure compliance with GEC Management System
and implemented on projects. • You provide unbiased and fair input for salary decisions requirements to support the delivery of the projects
when requested by your line manager. (Deliver to Results) including any client, account, or
• You create opportunities to implement new digital
approaches on your projects. team specific requirements.
• You can interpret and communicate project policies.
This includes processes and systems, monitoring, and
escalation of project level KPIs, performance metrics
as well as process compliance and escalation of issues.
• You are overseeing the development of process
improvement and best practice in your discipline.
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Your Values • You drive the HS&W by ensuring that safe by design • You drive the Arcadis HS&W culture of the business • You drive Arcadis’ HS&W principles during the planning
principles are adopted. within your project team. and delivery of work and have sound knowledge of
safety legislation, hazards and safe systems of work.
• You drive teams and develop team members to • You manage and take accountability for your own
meet changing technical needs. You provide advice performance and behaviors, coaching and providing • You actively get involved in discipline initiatives that
to colleagues on risk management, compliance, and feedback to team members. are aimed for betterment of skills within your discipline.
associated behaviors, to ensure adherence to Arcadis’
risk and compliance processes. • You demonstrate a contribution towards building a • You delegate tasks and assign roles to team members
culture of collaboration with others outside your line to achieve the agreed project and organizational
• You identify opportunities for Arcadis process management, sector or discipline. outcomes.
improvements that improve quality and/or efficiency.
Collaboration & • You engage your team members, providing medium for • You foster positive working relationships between • You build strong networks with your peers within your
Client Interaction collaborating with the region to create opportunities your team and stakeholders to bring in synergy. discipline and the region, and ensure best practice is
for involvement in projects. implemented.
• You ensure your team members have the appropriate
• You ensure your team members have the appropriate knowledge and understanding of the services • You have complete understanding of services delivered
knowledge and understanding of the services delivered delivered by Arcadis, while having demonstrated by Arcadis, while having demonstrated flexibility to
by Arcadis, while having demonstrated flexibility to flexibility to work across GBAs. work across GBAs.
work across GBAs.
Sustainability & • You enforce training objectives where appropriate to • You have a deep understanding of future trends and • You ensure training plans consider not only today’s
Digitalization achieve organizational goals and objectives. technologies. requirements, but those of the future.
• You role model the adoption of new technologies • You ensure best practices on sustainable development • You have a deep understanding of future trends
and future trends, and ensure others are upskilling are shared across all your team’s projects. and technologies, and assist in development of the
themselves. structure your team accordingly.
• You identify training needs which consider not only
• You innovate to ensure your projects contribute to today’s requirements but those of the future. • You drive the development of competencies of
sustainable development and quality of life. our people and actively mentor people to achieve
professional accreditation.
• You upskill yourself and encourage your team to seek
out new technologies and implement these in projects.
• You manage activities that contribute to sustainable
development.
• You independently develop methodologies and review
methodologies developed by junior members of the
team.
Standardization & • You create opportunities to implement new digital • You play a role in forming the strategy for your • Standardization & Automation You ensure that
Automation approaches on your projects. business line. knowledge of standardization and automation is
further developed in your team You proactively
• You play a role in forming the strategy for your area • You ensure that standard design processes are identify efficiency issues and propose innovations and
of work. implemented across all of your teams. automations.
• You ensure automated ways of working are known • You share and create opportunities for others to share
across your teams. lessons learnt and continually improve our service.
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Definition Leading: You are a leader in the business, you play a major role in the growth of the GEC in Subject Matter Expert: You are recognized as an authority in you domain of expertise both
all respects - focus and performance, people and culture, innovation and growth. You would in the GEC and the OpCo. You provide technical expertise to project team and can anticipate
typically be leading a collection of teams supporting multiple regions, or multiple service and solve key technical blocker for the smooth functioning of the project. You provide
lines to one region (this might be 40-100 colleagues). You must be highly recognized in the technical expertise and solutions on multiple projects in your area of expertise.
regions and actively influence the growth of the business.
Client Outcomes • You operate partly outside the project environment to support professional leadership • You foster innovation by contributing to knowledge-based programs to help in
in your discipline. improving project outcomes.
• You are recognized as managerial leader within the business unit and discipline within • You help mentor technical leads to constantly update yourself with current changes
which you operate. in the industry.
• You continuously improve safety in our projects, leveraging new technology to • You give suitable solutions to be applied in the project, without compromising quality
minimize risk. or service while optimizing cost.
• You contribute to a range of assignments by identifying, reviewing, and selecting
techniques, procedures, and methods to undertake tasks, ensuring program of work
are completed and project milestones are met.
• You use your knowledge and experience of best practice to support the development
of systems and processes.
• You exercise sound holistic independent judgement and take responsibility and
accountability for your own performance and that of junior and senior team members,
driving engagement of project teams.
• You maintain strong working relationship with senior colleagues in the GECs and
regional offices and understand the wider company perspective.
Accountability/ • You manage and build strong working relationships with stakeholders and regional • You set high standards in terms of professional office conduct and advise others in
Responsibility office colleagues to ensure satisfaction, develop and create new business opportunities. your team of the requirements.
• You have a broad understanding of the business benefits derived from Global Design • You are performing at a senior level with significant accountability for project success,
and Arcadis’ financial metrics prompting you to improve services and drive innovation including accountability for the technical delivery of others.
to increase team contribution needed for the successful operation of the business.
• You are expected to have in-depth knowledge of your sector, BA or Industry to support
• You take ultimate responsibility for the financial and quality performance of projects project delivery, and are beginning to display thought leadership.
at a discipline level, creating a culture of ownership and accountability.
• You are driving the development of process improvement and best practice in your
• You are accountable for billable hours and billability in your discipline. discipline and drawing on global expertise and best practice.
• You find opportunities to showcase best practice outputs/capabilities to the wider GEC
community and/or external stakeholders, as well as seek out best practice from other
teams.
• Drive inputs to improve standard operating procedures, create manuals of good
practices following safe design principals, organize and conduct trainings sessions.
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Core Skills • You create clear roles and responsibilities, and make your team take ownership of • You carry professional certification to act as a bona fide expert within your domain.
achieving 100% quality (processes / training / checklists.)
• Excellent project coordination skills and experience in leading complex projects
• You transparently select project teams which ensure both quality delivery and involving a variety of disciplines and stakeholders.
professional development.
• You approve and sign off deliverables taking accountability for the quality of work
• You play a role in assessing the performance and health of the business line, identifying completed by the team.
gaps / issues in performance and behavior and associated improvement initiatives.
• You lead exceptional outcomes through service excellence across multiple, complex
• You coordinate the wider workload with the region; and proactively identify future capability areas in challenging environments, in accordance with the GEC Management
recruitment needs. System.
• You provide unbiased and fair input for salary decisions when requested by your line • You drive performance, service delivery, outcomes and undertake reviews, ensuring
manager. delivery is above expectation. You also lead the interdisciplinary reviews of deliverables.
environment and exercise responsibilities in an ethical manner. • You are a role model for effective delegation in order to achieve to the best team and
enhance skills, knowledge and capabilities within the areas of responsibility.
offered.
of the business
of the business.
Sustainability & • You ensure training plans consider not only today’s requirements, but those of the • Stay current and up to date on any technology changes that may affect engineering
Digitalization future. design and development and advise of any impact.
• You have a deep understanding of future trends and technologies, and structure your • Research the latest technologies, processes, devices, materials, and techniques and
team accordingly. play an instrumental role in finding innovative ways of developing products.
• You drive colleagues’ engagement with the Arcadis mission, values and strategy; and • You are expected to work with colleagues in OpCo’s or Business Area to identify
collaboratively create action plans to implement these in your discipline. opportunities for digital innovation and implement best practice.
• You play a major role in forming the strategy for your business line.
• You motivate your team to explore new digital technologies and create opportunities
to implement these.
Standardization & • You ensure that knowledge of standardization and automation is maintained in your • You play a major role in forming the strategic growth areas for your business line.
Automation team.
• You act as a champion of best practice and standardization, including the scaling of
new tools and technologies.
• You create opportunities for others to contribute to service innovation, lessons learned
and best practice.
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Definition Directing: You are a senior leader in the business, you bring your wealth of experience and Senior Subject Matter Expert:: You are recognized as the authority in your domain both in
leadership acumen to define the vision, strategy, culture, and growth across the Arcadis the GEC and the OpCo. You provide technical expertise to project team and can anticipate
GECs. You would typically take responsibility of teams exceeding 100 colleagues. You must and solve key technical blocker for the smooth functioning of the project. You mentor and
be highly respected in the regions and be actively defining the growth of the business. develop future SME’s to grow the capabilities of the business within the wider discipline. You
have acted as SME on number of projects and provide technical expertise and solutions on
multiple projects in your area of expertise.
Client Outcomes • You operate largely outside the project environment, or manage direct external client • You consistently share new developments in your area of expertise and excel in you
relationships. subject of expertise.
• You are recognized by the regions and their clients as the co-managerial leader for • You can improve upon outdated technology and industry guidance and suggest new
your discipline. guidance.
• You drive best practice and innovations, and you make others responsible in achieving • Own the communication and progress updates on multiple projects, assess
safety by design requirements. performance against goals and align internal/external stakeholders on project
deliverables.
• Able to coordinate and insure success of delivery for Global accounts for key clients
across geographies.
• You act as a key part of GEC Leadership - you are a key technical expert, providing
strategic and technical advice to other senior managers, to support successful project
delivery and the implementation of Arcadis strategy as it relates to the GEC.
• You are a senior role model in the business. You use your influence to educate and
inspire staff to adhere to our values, behaviors, and high ethical standards. This includes
demonstrable H&S stewardship, governance compliance and risk management.
• You take technical line management responsibility for the development and
performance management of managers to support the delivery of Arcadis’ business
objectives. This includes accountability for the professional development of staff.
• You analyze and review complex information from a range of sources and oversee
recommendations provided by other specialists, to improve the long-term performance
of service.
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Accountability/ • You manage the overall business relationship in regional offices and service lines • Work closely with senior leadership and other internal/external stakeholders, helping
Responsibility to identify and resolve issues, to identify business opportunities to improve the them make driven decisions, size up problems through various analysis and propose
cost management offering and to influence their decision making and deliver client improvement activities.
satisfaction.
• Work on multiple major projects requiring innovative solutions at the cutting edge of
• You have in-depth understanding of the business benefits derived from Global Design the technical field. Plan multiple projects simultaneously. Estimate, track and complete
and Arcadis’ key financial metrics and champion the involvement of the GECs as an projects on time and within budget.
integral part of Arcadis’ Global resources ensuring that local colleagues understand
the benefits of being part of the team. • Contribute to new business initiatives and projects, review and communicate the
impact on engineering activities (more for managerial route.)
• You take ultimate responsibility for finances and quality delivery for multiple disciplines
and regions, creating a culture of ownership and accountability. • You will get engaged in tender evaluations to provide expert input as required.
• Advise on the legal requirements, procedures, and international standards applicable
in your domain.
• You set high standards in terms of professional office conduct and advise others in
your team of the requirements.
• You put in place initiatives/processes for improvement of our services and will benefit
the wider teams.
• You will be involved in obtaining new business opportunities, such as contributing to
presentations.
Core Skills • You work with your team leaders to create actions plans to drive the strategy, and • You carry professional certification to act as a bona fide expert within your domain.
• Robust experience in collaboration, networking, stakeholder management or
• You take decisions on organizational structure within your area, ensuring the right partnerships in international market to jointly advance knowledge developments in
individuals are placed at relevant levels. the domain.
• You carry out SWOT analysis of the business discipline on a regular basis while • You direct the delivery of project tasks to time, meeting both quality and budgetary
engaging team members at the right levels. targets, whilst striving to exceed expectations through an effective review process.
• You are responsible for recruitment targets, salary decisions and GEC headcount and • You approve and sign off deliverables taking accountability for the quality of work
capital budgets. completed by the team.
• You manage discipline budget and provide guidance to the team in taking financial • You lead exceptional outcomes through service excellence across multiple, complex
decisions while being fully accountable for the spend. capability areas in challenging environments, in accordance with the GEC Management
System.
• You provide direction for the business, undertaking technical reviews for complex and/
or major projects, ensuring successful project delivery and compliance with contracts
in terms of project delivery parameters and scope of service.
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Sustainability & • You oversee training across your sector, making sure all teams consider not only • Provide technical consultancy and expertise to management, stakeholders and clients
Digitalization today’s needs, but those of the future. regarding advanced digital solution, their potential application, and the resolution of
complex problems.
• You mentor your team leaders to develop the people, teams, and skills that Arcadis will
need in the future. • You are up to date with developments in the industry sector and with technical and
legislative developments and seek out opportunities to develop a strong professional
• You collaboratively engaging with your teams and team leaders to develop the profile across Arcadis. You keep up to date with developments in the industry sector
strategy for your sector. and with technical and legislative developments.
• You play a key role in formulating GEC strategy in all areas of operation. • You seek to continuously develop processes and lead the implementation of new
• You mentor other leaders to prepare their teams for the technologies of tomorrow. systems, working to improve services, drive innovation and enhance project delivery.
You encourage innovative and entrepreneurial thinking amongst team members.
Standardization & • You ensure that knowledge of standardization and automation is further developed • You create a framework to support the scaling of solutions and adoption of standardized
Automation in your team. processes across all teams.
• You act as a conduit between global service lines and your teams to ensure a two-way
sharing of lessons learned, best practice and innovation.
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Project and Program Management Level 4 and 5 Home
LEVEL 4 LEVEL 5
Managerial Career Developing: You are learning about the industry and developing some of the skills you Supporting: You are starting to acquire the skills required for the industry. You work on
Path require in order to contribute. You work on straightforward tasks with support. straightforward tasks under appropriate supervision to provide support for successful
project delivery.
Client Outcomes • You have a basic knowledge of research, data collection, benchmarking, and analytic • You support smaller, less complex projects or elements of larger, less complex tasks
skills needed to contribute and to support sound internal decision-making. and undertake a development role under the direct supervision and guidance of more
experienced team members within well-defined limits.
• You resolve operational day-to-day queries and requests, ensuring an efficient and
high-quality service is extended to internal stakeholders. • You provide advice on simple queries to internal or external stakeholders, escalating
more complex matters to senior team members when required, ensuring efficient and
high-quality provision of information.
• You work independently from broad instructions ensuring an efficient and high-quality
service is extended to internal and external stakeholders.
• You apply practical methods and expertise to solve problems in a timely and accurate
manner, to effectively support the operational need of the business.
• You monitor processes, share knowledge, and provide feedback on existing procedures
to identify opportunities for the improvement of processes and systems.
Accountability/ • Expected to be learning project and program skills and work in a supporting capacity • You are in a development role, but with some experience of successful task or project
Responsibility on projects. delivery. You contribute towards the successful delivery of a project or program. You
are expected to undertake practical tasks in support of more senior colleagues.
• You will be guided through each task and producing these outputs under the
supervision of others, but you should be self-checking your work before submission • You will be directed on each task and producing these outputs under the supervision of
to a senior for review. others but should be self-checking your work before submission to a senior for review.
You may start to deliver some recurring tasks with less supervision.
• Follow clearly established procedures relating to project and program management,
to complete necessary tasks and ensure standards of accuracy are maintained. • Work within established procedures to assist in the production of basic outputs,
monitor and review information, and ensure management has access to up-to-date
• Prepare basic documents, presentations, and other materials to a clear brief, using and accurate information to facilitate decision making.
established formats and standard software. This may include collecting data and
undertaking basic analysis to contribute to internal decision-making. • Contribute to a range of delivery tasks to support the implementation of projects to
time and quality standards.
• Complete tasks as requested by colleagues and provide feedback to enquiries.
• Take a proactive role in monitoring and evaluating existing processes to identify
• Provide feedback on existing processes to contribute to support continuous opportunities and provide advice for the improvement of processes and systems.
improvement.
• Liaise with stakeholders from across the business to resolve queries about, ensuring
• Resolve operational day-to-day queries and requests on projects you support, ensuring an efficient and high-quality provision of information and work to all internal clients.
an efficient and high-quality service is extended to all internal clients.
• Accountable for delivery of timely and accurate data collection, analysis, and reports.
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Core Skills • Developing time management skills. • You demonstrate good time management skills by successfully completing assigned
tasks within allotted time frames.
• Personal quality and completeness checks of own work.
• You check and review your own work to ensure that it meets specified standards, and
• Basic knowledge of the GEC Quality Management System requirements. you add value to the tasks you have been assigned.
• Able to interpret and communicate project policies, processes, and systems as well as • You are extending your awareness of GEC Management System requirements.
for the monitoring and escalation of project level KPIs and performance metrics.
• You have a good understanding of the risk and compliance principles, taking standard
• Proficiency with desktop applications e.g. MS Word, Excel, and PowerPoint and in corrective action or reporting unsafe or inappropriate situations in order to ensure the
using common and straightforward project management software and systems. delivery of assignments are not adversely impacted.
• You are beginning to interpret and communicate project policies. This includes
processes and systems, monitoring, and escalation of project level KPIs, performance
metrics as well as process compliance and escalation of issues.
• You have proficiency with desktop applications e.g. MS Word, Excel, and PowerPoint
and in using common and straightforward project management software and systems.
• You will be developing awareness of full project management capabilities including
commercial awareness.
• You have good written and oral communication skills, including the ability to liaise with
peers and immediate seniors and build relationships.
behaviors.
Sustainability & • You proactively undertake self-learning using in-house and web- based materials to • You proactively undertake self-learning using in-house and web- based materials and
Digitalization develop your technical skills. attend appropriate trainings to develop your technical skills.
• You have a basic awareness of sustainable development principles. • You understand sustainable development principles and how they can help increase
the efficiency of Arcadis services.
• You show interest in attending training for professional development, innovation, and
growth. • You are starting to look for innovation and automation needed to increase efficiency
of your work.
Standardization & • You contribute to lessons learnt sessions to continually improve our service. • You are expected at all levels to follow best practice, use and capture appropriate data,
Automation share lessons learned and optimize delivery through standardization and application
• You are expected at all levels to follow best practice, use and capture appropriate data, of the most suitable digital solutions.
share lessons learned and optimize delivery through standardization and application
of the most suitable digital solutions. • You support the sharing of best practice and new tools or platforms with other teams
and across your Service Line community.
• You are assisting with process improvement and best practice.
• You contribute to lessons learnt sessions to continually improve our service.
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Project and Program Management Level 6 Home
LEVEL 6A LEVEL 6B
Managerial Career Contributing: You are growing in confidence and able to produce quality outputs with Guiding: A key development role, you are expected to be working independently on
Path considerably less supervision, particularly on straightforward tasks. increasingly complex tasks, while coaching / guiding others on straightforward tasks. You
may also be assigned to lead a small project team.
Client Outcomes • You support larger, less complex tasks and provide guidance to other junior team • You provide a substantial role on less complex projects or elements of larger, less
members. complex projects and take ownership of distinct elements of the tasks / assignments.
• You coordinate with Task Managers / Team Leaders within the GEC to ensure high- • You liaise with Task Managers / Team Leaders within the GEC to ensure high-quality
quality information and effective communication for successful project delivery. information and effective communication for successful project delivery.
• You work independently and have broad technical knowledge and practical experience • You work independently and have an in-depth technical knowledge and practical
but require direction from a senior team member on new or unusual areas of work. experience but require direction from a senior team member on new or unusual areas
of work.
• You apply technical methods and expertise to complete complex, professional level
tasks, and interpreting established policies to effectively support the operational • You apply analytical step and technical methods and expertise to complete complex,
needs of the business. professional level tasks, and interpreting established policies to effectively support the
operational needs of the business.
• You take a proactive role in evaluating processes, sharing knowledge, identifying
opportunities, and providing advice to help improve processes and systems. • You take a proactive role in evaluating processes, transferring knowledge, identifying
opportunities, and providing advice to help improve processes and systems.
• You actively participate in lessons learnt sessions to continually improve our service.
• You contribute to a range of assignments by undertaking practical tasks, monitoring,
• You contribute to a range of assignments by undertaking practical tasks, monitoring, and reviewing work undertaken by more junior colleagues and work with senior
and reviewing work undertaken by more junior colleagues and work with senior colleagues to ensure programs of work are undertaken and project milestones are met.
colleagues to ensure programs of work are undertaken and project milestones are
met. • You set up and actively participate in lessons leant sessions to continually improve our
service. You share your lessons and guide others on the best practices and adherence
• You interpret data and prepare supporting documentation, making straightforward to Global SoP.
process. • You teach more junior members on technical aspects of the role and also collaborate
with wider Service Line community and other Communities of Practice on training/
• You have the knowledge of your own area of specialization, and you are developing an learning initiatives.
understanding of the wider organizational and program environment.
• You interpret data and prepare supporting documentation, making straightforward
process.
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Accountability/ • You set high standards in terms of professional office conduct and advise others in • You set high standards in terms of professional office conduct and advise others in
Responsibility your team of the requirements. your team of the requirements.
• You take ownership of distinct elements of project and program management • You are capable of delivering and leading tasks independently or with minimal
assignments, ensuring standards of delivery meet defined objectives and contribute supervision. You are key to the successful commercial delivery of a project or program
towards successful delivery of a project or program. and may be asked to oversee the work of others.
• You can work independently and will be required to have a depth of technical • You will be expected to work increasingly independently with minimal supervision,
knowledge and experience in your field. proactively asking for guidance whenever required. You may be taking briefs directly
from colleagues in other countries. For new tasks, you will be expected to work with
• Work within established procedures with minimal guidance on recurring tasks. You the Task Manager/ Team Leader to design the best approach and implement this under
are expected to independently ask questions to clarify briefs. For new tasks, you will supervision. You should be self-checking your work before submission and may be
be directed on each task and producing these outputs under the supervision of others expected to check the work of others.
but should be self-checking your work before submission to a senior for review. You
deliver recurring tasks with minimal supervision and are regularly communicating • Follow and contribute to best practice, use and capture appropriate data, share lessons
directly with colleagues in other regions. learned and optimize delivery through standardization and application of the most
suitable digital solutions.
• You may begin to supervise and train others in your team.
• You may be asked to upskill yourself in specific software or tools. You may be asked to
• You are expected to seek out and follow best practice, use and capture appropriate act as a champion or sub-task lead to deliver small tasks using these tools, and train
data, share lessons learned and optimize delivery through standardization and others in how to use them.
application of the most suitable digital solutions.
• You identify necessary changes to delivery requirements, raise these to Team Leaders
• You may be asked to upskill yourself in specific software or tools. You may even be to resolve stakeholder issues by flagging and suggesting appropriate solutions to
asked to act as a champion or sub-task lead to deliver small tasks using these tools. contribute to client care and ensure ongoing client satisfaction.
• Take a proactive role in monitoring and evaluating existing processes in order to • You are guiding others with process improvement and best practice in your discipline.
identify opportunities and provide advice for the improvement of processes and
systems. • You will, generally, report to a Team Leader, although you may be asked to direct others
on small to medium tasks on a recurring basis.
• Liaise with stakeholders from across the business to resolve queries, ensuring an
efficient and high-quality provision of information and work to all internal clients.
Core Skills • You have excellent time management skills and can finish tasks within the given • You have excellent time management skills and can finish tasks within the given
deadline, producing high quality work. deadline producing high quality work and with added value.
• You check the work in progress to ensure that it meets budget, schedule and quality • You consistently check work in progress to ensure that it meets budget, schedule and
objectives and deliver high quality work with added value. quality objectives and deliver high quality work with added value.
• You have knowledge of GEC Management System requirements to support the • You have knowledge of GEC Management System requirements to support the
delivery of the projects (Deliver to Results), including any client, account, or team delivery of the projects (Deliver to Results), including any client, account, or team
specific requirements. specific requirements.
• You have a broad understanding of Arcadis’ risk and compliance principles, reporting • You understand and comply with business risks and present any project concerns to
any unsafe situations or wider project risks, to ensure delivery is not adversely senior managers to ensure the projects are not adversely impacted.
impacted.
• You can interpret and communicate project policies. This includes processes and
• You can interpret and communicate project policies. This includes processes and systems, monitoring, and escalation of project level KPIs, performance metrics as well
systems, monitoring and escalation of project level KPIs, performance metrics as well as process compliance and escalation of issues.
as process compliance and escalation of issues.
• Proficiency in relevant software and systems, and display an enthusiasm and
• Proficiency in relevant software and systems and display an enthusiasm and aptitude demonstratable ability to learn new tools.
to learn new tools.
• You have a relevant professional certification.
• If applicable, you have or are working towards a relevant professional certification.
• You have good written and oral communication skills, including the ability to liaise with
• You have good written and oral communication skills, including the ability to liaise peers and seniors, and build relationships in the GEC and the countries we work with.
with peers and seniors, and build relationships in the GEC and the countries we work You are developing the ability to negotiate and manage relationships with external
with. stakeholders.
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Your Values • You take responsibility for your safety and welfare and you have complete • You take responsibility for your safety and welfare and understand the Arcadis HS&W
understanding of the Arcadis HS&W Principles and safe design processes. Principles, and you play your role in taking proactive actions like positive interventions
• You possess good knowledge of and act in accordance with the Arcadis values and
behaviors. • You possess broad knowledge of and act in accordance with the Arcadis values and
behaviors.
Collaboration & • You liaise with stakeholder to ensure effective communication on project matters. • You work collaboratively with other teams across GBAs, where appropriate, and
Client Interaction communicate effectively with staff in the region.
• You have an excellent knowledge of the services delivered by Arcadis, its business
standards and guidelines. • You have an excellent knowledge of the services delivered by Arcadis, its business
• You collaborate with other disciplines to ensure the successful project delivery.
Sustainability & • You keep up to date with the latest developments and technologies and implement • You keep abreast of the latest developments and technologies and implement these
Digitalization these in projects. in projects.
• Proactively undertake self-learning using in-house and web-based materials and • Proactively undertake self-learning using in-house and web-based materials and
attend appropriate training programs to develop your technical skills. attend appropriate training programs to develop your technical skills.
• You have a developing awareness of sustainable development best practice. • You have developed awareness of sustainable development best practice.
• You contribute to the development, innovations and automations needed to increase • You consistently contribute to the development, innovations and automations needed
efficiency of your work. to increase efficiency of your work.
• You contribute the sharing of best practice and new tools or platforms with other • You ensure that any new tools or platforms are shared with other teams and across
teams and across your Service Line community. your Service Line community.
Standardization & • You are supporting with process improvement and best practice in your discipline. • You are supporting with process improvement and best practice in your discipline.
Automation
• You are assisting with process improvement and best practice. • You are assisting with process improvement and best practice.
• You contribute to lessons learnt sessions to continually improve our service. • You contribute and start to lead lessons learnt sessions to continually improve our
service.
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Definition Managing: You are expected to have multiple management responsibilities, overseeing the Enabling: At this level, you are expected to start taking on more technical and project
work and / or development of multiple colleagues working on complex projects in a single management responsibilities, taking personal responsibility for your work and liaising directly
discipline. with senior peers and clients. You can demonstrate emerging expertise and authority in your
domain and are actively contributing to service improvement.
Client Outcomes • You work independently and have an in-depth technical knowledge, practical • You work independently and have an in-depth technical knowledge, practical
experience, and problem-solving abilities. experience, and problem-solving abilities.
• You liaise with Task Managers / Team Leaders within the GEC to ensure high-quality • You liaise with Task Managers / Team Leaders within the GEC to ensure high-quality
information and effective communication for successful project delivery. information and effective communication for successful project delivery.
• You work independently within budget, monitor and review project costs and variances • You work independently within budget, monitor and review project costs and variances
on small, medium, and large projects. on small, medium, and large projects.
• You provide estimates for budget and schedule for approval by others. • You provide estimates for budget and schedule for approval by others.
• You provide assistance to Arcadis’ regional offices articulating necessary changes to • You provide assistance to Arcadis’ regional offices articulating necessary changes to
task requirements and assisting with the quantification of the impact on schedule and task requirements and assisting with the quantification of the impact on schedule and
resources. resources.
• You analyze and review data to collate trends, provide advice and make • You analyze and review data to collate trends, provide advice and make
recommendations to support project decision-making. recommendations to support project decision-making.
• You contribute to a range of assignments by managing and preparing practical tasks, • You contribute to a range of assignments by managing and preparing practical tasks,
which may include monitoring and reviewing work and working with other Task which may include monitoring and reviewing work and working with other Task
Managers to ensure program of work are completed and project milestones are met. Managers to ensure program of work are completed and project milestones are met.
• You use your own knowledge and experience to review and analyze existing processes • You use your own knowledge and experience to review and analyze existing processes
and policies and share knowledge. and policies and share knowledge.
• You lead or set up lessons learnt sessions for continual improvement of the service. • You lead or set up lessons learnt sessions for continual improvement of the service.
You implement any identified improvements. You also seek feedback from colleagues You implement any identified improvements. You also seek feedback from colleagues
in another teams and regions. in another teams and regions.
• You exercise sound independent judgement and take responsibility including the • You exercise sound independent judgement and take responsibility including the
appropriate escalation of risks. appropriate escalation of risks.
• You are overseeing the development of process improvement and best practice in • You are overseeing the development of process improvement and best practice in your
your discipline. discipline.
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Accountability/ • As a manager, you oversee technical resources to meet requirements on small, • As an Individual contributor you are responsible for increasingly complex tasks on
Responsibility medium, and straightforward large projects. You are pastorally responsible for large or multiple projects, working independently and directly with stakeholders to
your team and their outputs, including management of pipeline and workload. You deliver project excellence. You are actively contributing to service innovation and
ensure your team members have the appropriate knowledge and understanding standardization. You are recognized as a Subject Matter Expert in one or several
of the principles associated with your own area of discipline. You may be required technical capabilities.
to members from other disciplines, such as Project Managers, Planners, Document
Controllers or Program Managers. You will be expected to seek guidance from subject • You set high standards in terms of professional office conduct and advise others in
matter experts where required. your team of the requirements.
• You set high standards in terms of professional office conduct and advise others in • You are capable of delivering and leading tasks independently and generating
your team of the requirements. additional work through successful delivery. You are key to the successful delivery of a
project or program and may be asked to oversee the work of others.
• You are capable of delivering and leading tasks independently and generating
additional work through successful delivery. You are key to the successful delivery of a • At this level you will be the main point of contact for your delivery and frequently
project or programand may be asked to oversee the work of others. taking briefs directly from colleagues in other regions. You will be expected to provide
solutions and examples of best practice from across the GEC. You may be acting as the
• At this level you will be the main point of contact for your delivery and frequently final GEC QA checking point for your outputs and from others.
taking briefs directly from colleagues in other regions. You will be expected to provide
solutions and examples of best practice from across the GEC. You may be acting as the • You are expected to follow and contribute to best practice, use and capture appropriate
final GEC QA checking point for your outputs and from others. data, share lessons learned and optimize delivery through standardization and
• You are expected to follow and contribute to best practice, use and capture appropriate
data, share lessons learned and optimize delivery through standardization and • You may be asked to upskill yourself in specific software or tools and act as Champion
application of the most suitable digital solutions. to upskill others.
• You may be asked to upskill yourself in specific software or tools and act as Champion • You identify necessary changes to delivery requirements, raise these to senior
to upskill others. stakeholders to resolve issues and suggesting appropriate solutions to contribute to
client care and ensure ongoing client satisfaction.
• You identify necessary changes to delivery requirements, raise these to senior
stakeholders to resolve issues and suggesting appropriate solutions to contribute to • You are guiding others with process improvement and best practice in your discipline.
client care and ensure ongoing client satisfaction. • You may be asked to direct others on small to medium tasks on a recurring basis.
• You are guiding others with process improvement and best practice in your discipline.
• You may be asked to direct others on small to medium tasks on a recurring basis.
Core Skills • You have excellent time management and delegation skills, providing added value through • You have excellent time management and delegation skills, providing added value through
your delivery. your delivery.
• You manage the production and quality of project delivery and associated documentation • You manage the production and quality of project delivery and associated documentation
and reports to ensure that they meet or exceed expectations. and reports to ensure that they meet or exceed expectations.
• You plan for effective and efficient task implementation, manage the planning and • You plan for effective and efficient task implementation, manage the planning and
organization of tasks, people, and resources to meet deadlines, including production of organization of tasks, people, and resources to meet deadlines, including production of
resource budgets for approval. resource budgets for approval.
• You manage quality assurance and feedback from Arcadis’ offices or clients, ensuring • You manage quality assurance and feedback from Arcadis’ offices or clients, ensuring
effective communication of any project changes. effective communication of any project changes.
• You ensure compliance with GEC Management System requirements to support the • You ensure compliance with GEC Management System requirements to support the
delivery of the projects (Deliver to Results) including any client, account, or team specific delivery of the projects (Deliver to Results) including any client, account, or team specific
requirements. requirements.
• You can interpret and communicate project policies. This includes processes and systems, • You can interpret and communicate project policies. This includes processes and systems,
monitoring, and escalation of project level KPIs, performance metrics as well as process monitoring, and escalation of project level KPIs, performance metrics as well as process
compliance and escalation of issues. compliance and escalation of issues.
• Proficiency in relevant software and systems,and display an enthusiasm and demonstratable • Proficiency in relevant software and systems,and display an enthusiasm and demonstratable
ability to learn new tools. ability to learn new tools.
• You have good written and oral communication skills, including the ability to liaise with • You have good written and oral communication skills, including the ability to liaise with
peers and seniors, and build relationships in the GEC and the countries we work with. You are peers and seniors, and build relationships in the GEC and the countries we work with. You are
developing the ability to negotiate and manage relationships with external stakeholders. developing the ability to negotiate and manage relationships with external stakeholders.
• As a manager, you have or are working towards to GEC Task Management Certification. • As an Individual contributor you have or working towards to a relevant professional
certification on a practitioner level. 66
Your Values • You promote Arcadis’ HS&W principles during the planning and delivery of work and • You encourage your team to adopt the best HS&W practices and lead by example and
have a sound knowledge of safety legislation, hazards and safe systems of work. ensure that safe design principles are applied to projects.
• You work and behave in accordance with the Arcadis values and behaviors, role • You encourage the team members to work and behave in accordance with the Arcadis
modeling and encouraging others to adhere to these values. values and behaviors.
• You take responsibility and accountability for your own performance, coaching, and • You support a senior team member to ensure successful project delivery and provide
providing feedback to less experienced team members. management / technical advice to junior team members.
Collaboration & • You manage team members to develop effective working relationship with other • You create strong relationships with project colleagues in the other GBAs and liaise
Client Interaction disciplines and resolve stakeholder issues and collaborate with senior colleagues in with stakeholders to ensure effective communication on project matters and resolve
other GBAs. complex technical issues.
• You have a complete understanding of the services delivered by Arcadis. • You have an in-depth knowledge of the regional services delivered by Arcadis and are
Sustainability & • You upskill yourself and encourage your team to seek out new technologies and • You upskill yourself and encourage your team to seek out new technologies and
Digitalization implement these in projects. implement these in projects.
• You proactively teach others in your team on certain subjects relevant to their role • You proactively teach others in your team on certain subjects relevant to their role
and/or hold structured group learning sessions. You identify subjects and coach direct and/or hold structured group learning sessions. You identify subjects and coach direct
reports to help with their development. reports to help with their development.
• You manage activities that contribute to sustainable development. • Make a demonstrable contribution to service line or innovation within your team,
e.g. formal training sessions, training collateral development, contribute towards
• You proactively identify efficiency issues and propose innovations and automations. developing new capability etc. You manage activities that contribute to sustainable
• You are designing and providing development plans to your team members. development.
• You proactively identify efficiency issues and propose innovation and automation.
Standardization & • You share and create opportunities for others to share lessons learnt and continually • You share and create opportunities for others to share lessons learnt and continually
Automation improve our service. improve our service.
• You proactively promote the use of SOPs and are expected at all levels to follow • You proactively promote the use of SOPs and are expected at all levels to follow
best practice, use, and capture appropriate data, share lessons learned and optimize best practice, use, and capture appropriate data, share lessons learned and optimize
delivery through standardization and application of the most suitable digital solutions. delivery through standardization and application of the most suitable digital solutions.
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Definition Driving: An entry-level leadership role assigned to lead a large discipline team or oversee Technical Expert: You are emerging as an authority in you domain of expertise. You provide
multiple projects or one very large complex project. reliable technical expertise to project teams and can anticipate key technical blocker for the
smooth functioning of the project. You provide technical expertise and solutions on multiple
projects in your area of expertise. You have recently achieved professional accreditation from
a relevant professional body (need to define clear path and provide work diet to achieve this)
and act as an expert within your domain.
Client Outcomes • You work independently, providing specialist technical advice to stakeholders across • You work independently, providing specialist technical advice to stakeholders across
the business on issues and demonstrate appropriate professional standard. the business on issues and demonstrate appropriate professional standard.
• You are recognized for your technical knowledge and managerial abilities, practical • You are recognized for your technical knowledge and managerial abilities, practical
experience, and problem-solving abilities. experience, and problem-solving abilities.
• You liaise with all relevant stakeholders to drive project performance, service delivery • You liaise with all relevant stakeholders to drive project performance, service delivery
and outcomes, and undertake reviews, to ensure delivery is above expectation. and outcomes, and undertake reviews, to ensure delivery is above expectation.
• You produce and work within budgets, monitor and review project costs and variances • You produce and work within budgets, monitor and review project costs and variances
on large projects. on large projects.
• As required, you select, lead and develop the task delivery team to ensure they have • As required, you select, lead and develop the task delivery team to ensure they have
the necessary skills to deliver assigned tasks, they understand and are engaged with the necessary skills to deliver assigned tasks, they understand and are engaged with
the project strategy, brief and client specific requirements. the project strategy, brief and client specific requirements.
• You analyze and review data and documents to collate key themes and trends, using • You analyze and review data and documents to collate key themes and trends, using
knowledge to review and assess analysis and provide recommendations to support knowledge to review and assess analysis and provide recommendations to support
project decision-making. project decision-making.
• You contribute to a range of assignments by identifying, reviewing, and selecting • You contribute to a range of assignments by identifying, reviewing, and selecting
techniques, procedures, and methods to undertake tasks, ensuring program of work techniques, procedures, and methods to undertake tasks, ensuring program of work
• You use your knowledge and experience of industry best practice to support the • You use your knowledge and experience of industry best practice to support the
development of systems and processes. development of systems and processes.You are responsible for ensuring a good
feedback loop is in place in your team. You ensure lessons learnt sessions are captured
• You are responsible for ensuring a good feedback loop is in place in your team. and implemented for continual improvement of the service. You are responsible for
You ensure lessons learnt sessions are captured and implemented for continual implementation of any identified improvements and share relevant lessons outside of
improvement of the service. You are responsible for implementation of any identified your team, including with colleagues in other regions (as required.)
improvements and share relevant lessons outside of your team, including with
colleagues in other regions (as required.) • You exercise sound holistic independent judgement and take responsibility and
accountability for your own performance and that of junior and senior team members.
• You exercise sound holistic independent judgement and take responsibility and
accountability for your own performance and that of junior and senior team members. • You drive engagement of team members with task delivery strategy and client specific
requirements of the Task Manager role.
• You drive engagement of team members with task delivery strategy and client specific
requirements of the Task Manager role.
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Accountability/ • As a manager, you are managing Team Leaders and taking accountability for your • As an Individual contributor you are recognized for your technical expertise and
Responsibility overall team’s delivery. You are accountable for your team and their outputs, including industry knowledge. You are responsible for complex delivery on large or multiple
management of pipeline and workload. You ensure you have clarity of Arcadis strategy projects, working independently and directly with stakeholders to define project
and work with your line manager to design a strategy for your team. You will manage a delivery strategies and ensuring project excellence. You are actively contributing to
multi-disciplinary team and regularly engage senior stakeholders across the business. service innovation and standardization, with demonstrable contribution outside of
your location.
• You set high standards in terms of professional office conduct and advise others in
your team of the requirements. • You set high standards in terms of professional office conduct and advise others in
your team of the requirements.
• You are performing at a senior level with significant accountability for project success,
including accountability for the technical delivery of others. • You are performing at a senior level with significant accountability for project success,
including accountability for the technical delivery of others.
• You are expected to have in-depth knowledge of your sector, BA or Industry to support
project delivery, and are beginning to display thought leadership. • You are expected to have in-depth knowledge of your sector, BA or Industry to support
project delivery, and are beginning to display thought leadership.
• You are driving the development of process improvement and best practice in your
discipline and drawing on global expertise and best practice. • You are driving the development of process improvement and best practice in your
discipline and drawing on global expertise and best practice.
• You find opportunities to showcase best practice outputs/capabilities to the wider
GEC community and/or external stakeholders, as well as seek out best practice from • You find opportunities to showcase best practice outputs/capabilities to the wider GEC
other teams community and/or external stakeholders, as well as seek out best practice from other
teams
• You put in place initiatives/processes for improvement of our services and will benefit
the wider teams • You put in place initiatives/processes for improvement of our services and will benefit
the wider teams
• You regularly engage senior colleagues in other regions to discuss pipeline and
capability development and client accounts. You contribute to bids to win new work. • You regularly engage senior colleagues in other regions to discuss pipeline and
For complex new tasks, you will guide your team on the best approach and be expected capability development and client accounts. You contribute to bids to win new work.
to work with the subject matter experts to develop the best approach and implement For complex new tasks, you will guide your team on the best approach and be expected
this. You are responsible for quality assurance. to work with the subject matter experts to develop the best approach and implement
this. You are responsible for quality assurance.
• You are expected to have an impact outside of your team and contribute to service
improvement. You are expected to follow and contribute to best practice, use and • You are expected to have an impact outside of your team and contribute to service
capture appropriate data, share lessons learned and optimize delivery through improvement. You are expected to follow and contribute to best practice, use and
standardization and application of the most suitable digital solutions capture appropriate data, share lessons learned and optimize delivery through
standardization and application of the most suitable digital solutions
• You may be asked to upskill yourself in specific software or tools. You are expected
to work with colleagues in your Region or Business Area to identify opportunities for • You may be asked to upskill yourself in specific software or tools. You are expected
digital innovation and implement best practice. to work with colleagues in your Region or Business Area to identify opportunities for
digital innovation and implement best practice.
Core Skills • You lead the delivery of tasks in accordance with GEC Management Systems to meet • You lead the delivery of tasks in accordance with GEC Management Systems to meet
time, cost and quality standards. time, cost and quality standards.
• You approve and sign off deliverables taking accountability for the quality of work • You approve and sign off deliverables taking accountability for the quality of work
completed by the team. completed by the team.
• You lead and manage projects from inception to completion, manage teams and • You lead and manage projects from inception to completion, manage teams and
resources to ensure delivery standards meet expectations. resources to ensure delivery standards meet expectations.
• You manage the production of deliverables in accordance with the GEC Management • You manage the production of deliverables in accordance with the GEC Management
System to ensure that these meet or exceed expectations. System to ensure that these meet or exceed expectations.
• You manage performance, service delivery and technical and commercial outcomes and • You manage performance, service delivery and technical and commercial outcomes and
undertake reviews to ensure delivery is above expectation. undertake reviews to ensure delivery is above expectation.
• You ensure that effective financial and management controls are in place and deployed • You ensure that effective financial and management controls are in place and deployed
to enable monitoring, modification and forecasting by the regional office, as appropriate. to enable monitoring, modification and forecasting by the regional office, as appropriate.
• You monitor and review the performance and behavior of all team members, including • You monitor and review the performance and behavior of all team members, including
educating and influencing others, and take action to ensure compliance with the educating and influencing others, and take action to ensure compliance with the
organizational policies and codes of conduct across the entire project. organizational policies and codes of conduct across the entire project.
• As a manager, you have GEC Task Management Certification. • As an Individual contributor you have a relevant professional certification on a 69
practitioner level.
You provide advice to colleagues on risk management, compliance, and associated • You actively get involved in discipline initiatives that are aimed for betterment of skills
across GBAs
Sustainability & • You maintain and extend a sound theoretical approach to the application of technology • You maintain and extend a sound theoretical approach to the application of technology
Digitalization in project and program practice and can contribute to continuous improvement. You in project and program practice and can contribute to continuous improvement. You
keep up to date with developments in the industry sector and with technical and keep up to date with developments in the industry sector and with technical and
legislative developments. legislative developments.
• You encourage team members to attend activities that contribute to sustainable • You encourage team members to attend activities that contribute to sustainable
development. development
• You identify opportunities especially in digital, to improve the quality and / or efficiency • You identify opportunities especially in digital, to improve the quality and / or efficiency
of Arcadis’ processes. of Arcadis’ processes
• You are designing and providing development plans to your direct reports and • Lead aspects of service line improvement and innovation within your area of expertise
coaching your Team and Senior Team Leaders to have the right conversations with
team members. • You are designing and providing development plans to your direct reports (if applicable)
and coaching your Team and Senior Team Leaders to have the right conversations with
team members.
Standardization & • You act as a champion of best practice and standardization, including the scaling of • You act as a champion of best practice and standardization, including the scaling of
Automation new tools and technologies. new tools and technologies.
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Definition Leading: You are a leader in the business, playing a major role in the growth of the GEC Subject Matter Expert: You are recognized as an authority in you domain of expertise
in all respects - focus and performance, people and culture, innovation, and growth. You both in the GEC and the Region. You provide technical expertise to project team and can
typically lead a collection of teams supporting multiple regions, or multiple service lines to anticipate and solve key technical blocker for the smooth functioning of the project. You
one region. You must be highly recognized in the regions and actively influence the growth provide technical expertise and solutions on multiple projects in your area of expertise. You
of the business will be involved in bidding and designing service delivery approaches with accountability
for overall project success. You carry professional certification to act as a bona fide expert
within your domain.
Client Outcomes • You act as a key part of GEC Management – you are recognized for your strategic • You act as a key part of GEC Management – you are recognized for your strategic
thinking, technical expertise, delegation, and people management. thinking, technical expertise, delegation, and people management.
• You have advanced expertise within the professional discipline, recognized by peers • You have advanced expertise within the professional discipline, recognized by peers
within the GEC and Region with an in-depth understanding of the markets and within the GEC and Region with an in-depth understanding of the markets and
domains you operate in. domains you operate in.
• You use logical knowledge of statutory and commercial frameworks within own area • You use logical knowledge of statutory and commercial frameworks within own area
of responsibility. of responsibility.
performance management of team members to support the delivery of Arcadis’ performance management of team members to support the delivery of Arcadis’
• You analyze and compile complex data and documents, using knowledge to review • You analyze and compile complex data and documents, using knowledge to review
and assess analysis and provide recommendations to contribute to project decision- and assess analysis and provide recommendations to contribute to project decision-
making. making.
• You contribute to complex assignments by identifying, reviewing, and selecting • You contribute to complex assignments by identifying, reviewing, and selecting
techniques, procedures, and methods to undertake tasks ensuring programs of work techniques, procedures, and methods to undertake tasks ensuring programs of work
• You use sound knowledge and experience combined with research of industry best • You use sound knowledge and experience combined with research of industry best
practice to analyze existing processes and policies and implement innovation. practice to analyze existing processes and policies and implement innovation.
• You exercise sound, holistic, independent judgement and take responsibility and • You exercise sound, holistic, independent judgement and take responsibility and
accountability for your own performance and that of the team, by proactively accountability for your own performance and that of the team, by proactively
managing all relationships in Arcadis’ GECs and regional offices to ensure maximum managing all relationships in Arcadis’ GECs and regional offices to ensure maximum
satisfaction with the project delivery team. satisfaction with the project delivery team.
• You maintain strong working relationship with senior colleagues in the GECs and • You maintain strong working relationship with senior colleagues in the GECs and
regional offices and understand the wider company perspective. regional offices and understand the wider company perspective.
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• You set the strategic plan in your area of responsibility, taking direction from senior • You set the strategic plan in your area of responsibility, taking direction from senior
stakeholders as required. This may involve service improvement, project delivery, stakeholders as required. This may involve service improvement, project delivery,
people management and/or operations. people management and/or operations.
• You find opportunities to showcase best practice outputs/capabilities to the wider • You find opportunities to showcase best practice outputs/capabilities to the wider
team and/or external stakeholders . team and/or external stakeholders.
• You put in place initiatives/processes for improvement of our services and will benefit • You put in place initiatives/processes for improvement of our services and will benefit
the wider teams. the wider teams.
• You will be involved in obtaining new business opportunities, such as contributing to • You will be involved in obtaining new business opportunities, such as contributing to
presentations. presentations.
• You lead a team with multiple team leaders or team managers, potentially multi- • You lead a team with multiple team leaders or team managers, potentially multi-
disciplinary across more than one sector. You will be responsible for a team and oversee disciplinary across more than one sector. You will be responsible for a team and oversee
their delivery and pastoral care. You are responsible for the overall performance of their delivery and pastoral care. You are responsible for the overall performance of
your team and expected to have an impact outside of your team and contribute to your team and expected to have an impact outside of your team and contribute to
service improvement and work with BU leadership to achieve this. service improvement and work with BU leadership to achieve this.
• You will be expected to drive development of capability and deployment of digital • You will be expected to drive development of capability and deployment of digital
tools at a BA level. tools at a BA level.
• You regularly engage senior colleagues in other regions to discuss capability • You regularly engage senior colleagues in other regions to discuss capability
development and client accounts. You contribute to bids to win new work. For complex development and client accounts. You contribute to bids to win new work. For complex
new tasks, you will guide your team on the best approach and be expected to work new tasks, you will guide your team on the best approach and be expected to work
with the subject matter experts to develop the best approach and implement this. You with the subject matter experts to develop the best approach and implement this. You
are responsible for quality assurance. are responsible for quality assurance.
• You are expected to follow and contribute to best practice, use and capture appropriate • You are expected to follow and contribute to best practice, use and capture appropriate
data, share lessons learned and optimize delivery through standardization and data, share lessons learned and optimize delivery through standardization and
application of the most suitable digital solutions. application of the most suitable digital solutionsYou may be asked to upskill yourself
in specific software or tools. You are expected to work with colleagues in your Region
• You may be asked to upskill yourself in specific software or tools. You are expected or Business Area to identify opportunities for digital innovation and implement best
to work with colleagues in your Region or Business Area to identify opportunities for practice.
• You are accountable for billable hours and billability in your area.
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Core Skills • You set high standards in terms of professional office conduct and advise others in • You approve and sign off deliverables taking accountability for the quality of work
your team of the requirements. completed by the team.
• You set the strategic plan in your area of responsibility, taking direction from senior • You lead exceptional outcomes through service excellence across multiple, complex
stakeholders as required. This may involve service improvement, project delivery, capability areas in challenging environments, in accordance with the GEC Management
people management and/or operations. System.
• You find opportunities to showcase best practice outputs/capabilities to the wider • You drive performance, service delivery, outcomes and undertake reviews, ensuring
team and/or external stakeholders. delivery is above expectation. You also lead the interdisciplinary reviews of deliverables.
• You put in place initiatives/processes for improvement of our services and will benefit • You are accountable for the financial performance of the projects to ensure profit and
the wider teams. budgetary targets are met and best value outcomes are achieved.
• You will be involved in obtaining new business opportunities, such as contributing to • You lead, motivate, and manage a team of technical specialists, setting objectives,
presentations. reviewing performance, and developing skills to ensure the provision of an efficient
service to projects.
• You lead a team with multiple team leaders or team managers, potentially multi-
disciplinary across more than one sector. You will be responsible for a team and oversee
their delivery and pastoral care. You are responsible for the overall performance of
your team and expected to have an impact outside of your team and contribute to
service improvement and work with BU leadership to achieve this.
• You will be expected to drive development of capability and deployment of digital
tools at a BA level.
• You regularly engage senior colleagues in other regions to discuss capability
development and client accounts. You contribute to bids to win new work. For complex
new tasks, you will guide your team on the best approach and be expected to work
with the subject matter experts to develop the best approach and implement this. You
are responsible for quality assurance.
• You are expected to follow and contribute to best practice, use and capture appropriate
data, share lessons learned and optimize delivery through standardization and
• You may be asked to upskill yourself in specific software or tools. You are expected
to work with colleagues in your Region or Business Area to identify opportunities for
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Client Interaction opportunities to utilizing their skills. identify business opportunities and establish protocols to improve the services being
offered.
of the business.
of the business.
Sustainability & • You have a deep understanding of future trends and technologies, and structure your • You have a deep understanding of future trends and technologies, and structure your
Digitalization team accordingly. You keep up to date with developments in the industry sector and team accordingly. You keep up to date with developments in the industry sector and
with technical and legislative developments. with technical and legislative developments and share these with your community of
practice.
• You lead team members to attend activities that contribute to sustainable
development. • You lead team members to attend activities that contribute to sustainable development.
• You lead continuous improvement in sustainable development and innovation through • You lead continuous improvement in sustainable development and innovation through
quality management. quality management.
Standardization & • You are accountable for the adoption of SOPs and best practice within your area of • You are accountable for the adoption of SOPs and best practice within your area of
Automation responsibility. responsibility.
• You actively create a culture of feedback, which supports lessons learned and the • You actively create a culture of feedback, which supports lessons learned and the
scaling of innovative solutions. scaling of innovative solutions.
• You create opportunities for others to contribute to service innovation, lessons learned
and best practice.
• You promote and govern the use of tools so that they are standardized and work is
completed in a consistent way.
• Ensure minimum levels of capability are available in the team to use standard tools.
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Definition Directing: You are a senior leader in the business, you bring your wealth of experience and Senior Subject Matter Expert: You are recognized as the authority in your domain both in
leadership acumen to define the vision, strategy, culture and growth of the Arcadis GECs. the GEC and the Region. You provide technical expertise to project team and can anticipate
You typically take responsibility of large teams in single or multiple disciplines. You must be and solve key technical blocker for the smooth functioning of the project. You mentor and
a role model and highly respected in the regions and be actively defining the growth of the develop future SME’s to grow the capabilities of the business within the wider discipline. You
business, championing innovative processes. have acted as SME on number of projects and provide technical expertise and solutions on
multiple projects in your area of expertise. You carry professional certification to act as a
bona fide expert within your domain.
Client Outcomes • You act as a key part of GEC Leadership - you are a key technical expert, providing • You act as a key part of GEC Leadership - you are a key technical expert, providing
strategic and technical advice to other senior managers, to support successful project strategic and technical advice to other senior managers, to support successful project
delivery and the implementation of Arcadis strategy as it relates to the GEC. delivery and the implementation of Arcadis strategy as it relates to the GEC.
• You are a recognized expert in a professional discipline. • You are a recognized expert in a professional discipline.
• You take a leadership role with the team, providing direction and leading by example. • You take a leadership role with the team, providing direction and leading by example.
performance management of management to support the delivery of Arcadis’ performance management of management to support the delivery of Arcadis’
• You analyze and review complex information from a range of sources and oversee • You analyze and review complex information from a range of sources and oversee
recommendations provided by other specialists, to improve the long-term performance recommendations provided by other specialists, to improve the long-term performance
of service. of service.
• You provide input into specific aspects of individual bids to support the production of • You provide input into specific aspects of individual bids to support the production of
high-quality winning pursuits. high-quality winning pursuits.
• You champion the involvement and inclusion of GECs as an integral part of Arcadis’ • You champion the involvement and inclusion of GECs as an integral part of Arcadis’
Global resources ensuring that local colleagues understand the benefits of being part Global resources ensuring that local colleagues understand the benefits of being part
of the team. of the team.
• You manage the overall business relationship with senior colleagues in regional offices • You manage the overall business relationship with senior colleagues in regional offices
and service lines to identify and resolve issues, to identify business opportunities to and service lines to identify and resolve issues, to identify business opportunities to
improve the cost management offering and to influence their decision making and improve the cost management offering and to influence their decision making and
deliver client satisfaction. deliver client satisfaction.
• You manage and build strong working relationships with senior stakeholders and • You manage and build strong working relationships with senior stakeholders and
regional office colleagues, in order to ensure satisfaction, develop and create new regional office colleagues, in order to ensure satisfaction, develop and create new
business opportunities. business opportunities.
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• You are accountable for developing your team’s strategy in response to the Arcadis • You are accountable for developing your team’s strategy in response to the Arcadis
business objectives. You seek out the opportunity to improve operations, service business objectives. You seek out the opportunity to improve operations, service
delivery, H&S, succession planning and integration of GEC into global delivery models delivery, H&S, succession planning and integration of GEC into global delivery models
and are accountable for building the team to deliver this strategy. and are accountable for building the team to deliver this strategy.
• You put in place initiatives/processes for improvement of our services and will benefit • You put in place initiatives/processes for improvement of our services and will benefit
the wider teams. the wider teams.
• You will be involved in obtaining new business opportunities, such as contributing to • You will be involved in obtaining new business opportunities, such as contributing to
presentations. presentations.
Core Skills • You direct the delivery of project tasks to time, meeting both quality and budgetary • You direct the delivery of project tasks to time, meeting both quality and budgetary
targets, whilst striving to exceed expectations through an effective review process. targets, whilst striving to exceed expectations through an effective review process.
• You approve and sign off deliverables taking accountability for the quality of work • You approve and sign off deliverables taking accountability for the quality of work
completed by the team. completed by the team.
• You lead exceptional outcomes through service excellence across multiple, complex • You lead exceptional outcomes through service excellence across multiple, complex
capability areas in challenging environments, in accordance with the GEC Management capability areas in challenging environments, in accordance with the GEC Management
System. System.
• You provide direction for the business, undertaking technical reviews for complex and/ • You provide direction for the business, undertaking technical reviews for complex and/
or major projects, ensuring successful project delivery and compliance with contracts or major projects, ensuring successful project delivery and compliance with contracts
in terms of project delivery parameters and scope of service. in terms of project delivery parameters and scope of service.
• You are responsible for defining a strategy that ensures the financial performance of • You are responsible for defining a strategy that ensures the financial performance of
the projects to ensure profit and budgetary targets are met and best value outcomes the projects to ensure profit and budgetary targets are met and best value outcomes
are achieved. are achieved.
• You set the strategy that is used to lead, motivate, and manage a team of technical • You set the strategy that is used to lead, motivate, and manage a team of technical
specialists, setting objectives, reviewing performance, and developing skills to ensure specialists, setting objectives, reviewing performance, and developing skills to ensure
the provision of an efficient service to projects. the provision of an efficient service to projects.
You champion the continuous improvement and integration of “Safety in Design”.
• You create, drive, approve initiatives that are aimed for the betterment of our business
and our people.
Collaboration & • You engage with leadership withiin GBA and Arcadis organization to drive growth for • You liaise regularly with your peers at a Leadership level within GBA and Arcadis
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Sustainability & • You are up to date with developments in the industry sector and with technical and • You are up to date with developments in the industry sector and with technical and
Digitalization legislative developments and seek out opportunities to develop a strong professional legislative developments and seek out opportunities to develop a strong professional
profile across Arcadis. You keep up to date with developments in the industry sector profile across Arcadis. You keep up to date with developments in the industry sector
and with technical and legislative developments. and with technical and legislative developments.
• You champion activities that contribute to sustainable development. • You champion activities that contribute to sustainable development.
Standardization & • You create a framework to support the scaling of solutions and adoption of SOPs • You create a framework to support the scaling of solutions and adoption of SOPs
Automation across all teams. across all teams.
• You act as a conduit between global service lines and your teams to ensure a two-way • You act as a conduit between global service lines and your teams to ensure a two-way
sharing of lessons learned, best practice and innovation. sharing of lessons learned, best practice and innovation.
• Ensure innovation ideas are quantified and connected to the appropriate global team
for consideration and investment.
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Enabling Functions Level 2-4 Home
LEVEL 2 LEVEL 3 LEVEL 4

Definition Beginning: Your work requires minimal use of skills under Learning: You usually act as a support and work under Developing: You work on straightforward tasks under limited
close supervision. You have basic awareness of the skills general supervision. You are learning more about skills supervision. You are developing the skills required in order to
required in the role. required in the role. contribute to the team.
Client Outcomes • You work on routine and straightforward tasks under • You work on routine and straightforward tasks where • You are able to work on tasks and use appropriate
close supervision and apply basic understanding of the you apply basic understanding of the standards of tools/system when applicable.
standards of your work. your work.
• You are able to accurately follow instructions, involving
• You are able to accurately follow workflows, can others for complex queries.
respond to and resolve simple enquiries and problems
and reports deviations as applicable. • You are able to provide quality output and clear advice
to colleagues and clients.
Accountability/ • You provide routine administrative support service to • You provide operational processing and administrative • You are able to work on tasks and use appropriate
Responsibility the business. support to the business - requiring supervision, and tools/system when applicable.
limited judgment & decision making.
• You are able to accurately follow instructions, involving
others for complex queries.
• You are able to provide quality output and clear advice
to colleagues and clients.
Core Skills • You show interest in learning work processes and • You show interest in learning work processes and • You have basic knowledge of work processes, policies,
policies for the area of your work. procedures for your area of your work. and procedures for the area of your work.
• You actively approach your supervisor for queries and • You check your own work to ensure that it meets • You check your own work, and you actively seek
ensure quality deliverables. specified standards and actively seek feedback for feedback for your work from your line manager and
your work. ensure quality deliverables.
• You complete your tasks within the allotted time
frames consistently. • You complete your tasks within the allotted time • You complete your tasks within the allotted time
frames consistently. frames consistently and ensure quality deliverables.
• You seek support from your line manager to • You can recognize your limitations, discuss them
understand the limitations for the area of your work. with your line manager and respond by saying ‘no’ or
suggesting alternatives, where appropriate.
• You understand all queries and work assigned to you
needs an appropriate, timely response.
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Your Values • You take responsibility for your own safety and welfare, • You take responsibility for your own safety and • You have a basic understanding of the Arcadis HS&W
and you have basic awareness of Arcadis H&SW welfare, and you have solid awareness of Arcadis Principles and safe design processes.
Principles. H&SW Principles.
• You are starting to develop behaviors in accordance
• You begin to show interest in learning the Arcadis • You are learning the Arcadis values and behaviors. with the Arcadis values and behaviors.
values and behaviors.
Collaboration & • You show good interest in knowing the stakeholders • You know your stakeholders in the area of your work • You liaise with stakeholders and communicate as
Client Interaction in the area of your work and understand the services and understand the services delivered by Arcadis. advised by your line manager to ensure alignment
delivered by Arcadis. between policy and practice.
• You actively participate in organization-wide initiatives.
• You participate in organization-wide initiatives. • You have a good understanding of the services
delivered by Arcadis.
• You actively participate in organization-wide initiatives
and develop an understanding of the importance of
teamwork in the successful delivery of projects.
Sustainability & • You show good interest in undertaking self-learning to • You undertake self-learning to develop skills needed • You proactively undertake self-learning to develop
Digitalization develop skills needed for your area of work. for your area of work under close supervision. skills needed for your work.
• You show good interest in learning industry’s • You actively learn and research about industry’s • You pro-actively participate in identifying innovative
best practices, innovative systems, processes, and best practices innovative systems, processes, and systems or processes in the areas of your work and
automations produced by others. automations produced by others. actively learn the industry’s best practices which could
help in increasing the efficiency of your tasks.
• You show good interest in knowing sustainable • You actively learn sustainable development principles.
development principles. • You have a basic awareness of sustainable development
principles.
Standardization & • You are starting to show good interest in learning to • You are learning to use defined methodologies and • You work using defined methodologies and approaches.
Automation use defined methodologies and approaches. approaches.
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Enabling Functions Level 5 Home

Definition Supporting: You are able to produce quality output with considerably less supervision, Experienced: You have the skills required for your function/area of expertise and the
particularly on less complex tasks. You may lead a small project / team. You have acquired industry. You start to work on more complex tasks, producing quality outputs, with less
the skills needed for the role and knowledge about the industry. supervision.
Client Outcomes • You work on core requirements of your role under minimal supervision and possess • You respond and resolve operational problems referred from the other functions of
excellent knowledge of the standard operating practices and procedures for your area the business, assessing when to involve others to provide an efficient and high-quality
of work and can suggest timely changes as applicable. service to stakeholders.
• You may lead a small project / team to deliver the requirements of the client. • You demonstrate flexibility and adaptability in work style to work independently, to
organize and prioritize demands, handle multiple complex tasks simultaneously, set
• You are proficient in the use of applicable tool/software and understand the end-to- and meet deadlines, and follow-through within a fast-paced environment with multiple
end workflow and functionality of your role. and competing demands.
Accountability/ • You provide support and guidance to junior team members. • You provide specialized depth and/or breadth of expertise in own discipline or function
Responsibility and carry out complex activities.
• You analyze key themes and trends and make recommendations within the area of
expertise.
Core Skills • You have good knowledge of the work processes, policies, and procedures for the area • You understand processes and methodologies as advised by more experienced
of your work. colleagues and understand the significance of the task.
• You check and review your own work to ensure that it meets specified standards, and • You check your own work and add value to your tasks where appropriate; you actively
you add value to the tasks you have been assigned. seek feedback from stakeholders.
• You complete adhoc and routine tasks within the agreed timelines consistently and • You complete adhoc and routine tasks within the agreed timelines consistently and
ensure quality deliverables. ensure quality deliverables.
• You understand your limitations by saying ‘no’ or suggesting alternatives, where
appropriate.
• You understand all queries and work assigned to you has significance and you ensure
timely and quality responses to stakeholders.
Your Values • You have a broad understanding of Arcadis’ HS&W principles and safe design processes. • You have a good understanding of the Arcadis HS&W principles and safe design
processes.
• You work according to the Arcadis values and behaviors.
• You understand the Arcadis values and behaviors and start to act, as appropriate.
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Collaboration & • You advise stakeholders to ensure alignment between policy and practice to increase • You have good interpersonal and communication skills, where you liaise with
Client Interaction effectiveness and efficiency of the team’s service delivery. counterparts/task managers to ensure effective communication on project matters.
• You communicate with your subordinates to ensure that they understand and become • You have a good understanding of the services delivered by Arcadis, its business
engaged with the project strategy and client requirements. standards, and guidelines.
• You have a good understanding of the services delivered by Arcadis.
Sustainability & • You proactively undertake self-learning and attend appropriate training to equip • You adopt and apply innovations and automations produced by others wherever
Digitalization yourself with skills needed for your work. applicable.
• You adopt and apply innovations and automations produced by others wherever • You actively get involved in research and development to learn the industry’s best
applicable and you actively get involved in research and development to learn industry practices.
best practices.
• You follow a training plan for professional development and attend appropriate
• You have a broad understanding how work contributes to sustainable development activities that would enhance your skills needed for your role.
taking into account the need to progress environmental, social and economic
outcomes.
Standardization & • You work using defined methodologies and approaches. • You continually look to enhance productivity through improved processes, procedures
Automation and systems.
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Definition Contributing: You are in a key development role and typically work on complex tasks, while Advanced: You have good understanding of processes, procedures and policies within
coaching others on straightforward tasks. As a line manager, you are also expected to work your function/area of expertise and may be regarded as junior professionals, carrying out
independently. complex functional activities with guidance from senior colleagues and providing analysis,
advice and support to the business.
Client Outcomes • You work on tasks independently and able to deliver quality output on time, while • You work on tasks independently and have an advanced knowledge and practical
supporting output delivery of other team members. experience in the relevant technical discipline.
• You have excellent understanding of standard operating procedure in the area of your • You demonstrate flexibility and adaptability in work style to work independently to
work and are able to design SOP & workflows where applicable. organize and prioritize demands, handle multiple complex tasks simultaneously, set
and meet deadlines, and follow-through within a fast-paced environment with multiple
• You may lead a team, support regional and global programs as applicable to improve and competing demands and be able to handle sudden changes in priorities.
service delivery.
• You start to develop technical methodologies for your tasks that will help in achieving
successful project delivery.
Accountability/ • You manage a functional team in the delivery of key activities and identify opportunities • You provide specialist advice to staff and create relevant solutions with business unit
Responsibility for business improvement. leaders in line with their business goals.
Core Skills • You have broad knowledge of the policies and procedures and are able to identify • You work on proposal and new interventions based on the need assessment, business
improvements for your area. expectation as applicable.
• You check your own work and add value to your tasks where appropriate; you actively • You check and review your own work to ensure that it meets specified standards,
seek feedback from stakeholders. and you add value to the tasks you have been assigned to ensure maximum client
satisfaction.
• You check the work of others and provide detailed feedback on their output and
provide guidance in accomplishing their tasks. • Spearhead projects and capitalize resources through delegation of task to ensure
efficient & effective delivery.
• You work on proposal and new interventions based on the need assessment; business
expectation as applicable.
• You understand your limitations by saying ‘no’ or suggesting alternatives, where
appropriate.
• You are able to a prioritize the queries received or work assigned based on the
sensitivity and impact it has on stakeholders there by ensuring high quality responses
in minimum timelines.
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Your Values • You actively implement the Arcadis HS&W Principles and safe design processes, • You take responsibility for your safety and welfare and understand the Arcadis HS&W
recommending improvements, where appropriate. Principles, and you play your role in taking proactive actions like positive interventions
• You have an advanced technical knowledge to ensure ongoing personal effectiveness
and you train and coach junior members. • You possess broad knowledge of and act in accordance with the Arcadis values and
behaviors.
Collaboration & • You assist team members to resolve stakeholder issues by providing solutions to • You work collaboratively with other teams across GBAs, where appropriate, and
Client Interaction ensure standards of delivery meet defined objectives. communicate effectively with staff in the region.
• You have deeper understanding of the services delivered by Arcadis and the industry • You have an excellent knowledge of the services delivered by Arcadis, its business
sector. standards, and guidelines.
Sustainability & • You contribute and/or develop innovations and automations in your work and suggest • You suggest industry’s best practices considering the business need and demand.
Digitalization industry best practices considering the business need and demand.
• You understand sustainable development principles and seek opportunities to
• You understand sustainable development principles and seek opportunities to implement them on your tasks
implement them and help identify areas for potential skill expansion within the GEC.
Standardization & • You are actively involved in implementing standardization & automation initiatives to • You contribute and/or develop innovations and automations in the area of your work
Automation improve the efficiency of your work.
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Definition Managing: You are In a management role and expected to have multiple management Enabling: You are taking on more complex tasks and bigger projects that require your
responsibilities, overseeing the work and / or development of multiple employees or team/s, technical/functional expertise, with less supervision and guidance from senior colleagues.
working on small to medium complex projects.
Client Outcomes • You work on increasingly complex tasks, whilst coaching others on straightforward • You are fully aware of the business requirements and measures of success in your area
tasks and being accountable for timely delivery. of work.
• You design and develop standard operating procedures, processes, and workflows • You review and recommend the appropriate work processes, methodologies and
and help others to understand and follow it in their area of work, reviewing and strategies and suggest improvements in your area of work.
recommending changes and improvements as necessary.
• You are proficient in applicable tools / software programs, monitor the effectiveness of
the tool, and actively seek / propose solutions as applicable.
Accountability/ • You manage a team in the delivery of key activities and identify opportunities for • You provide support in multiple specialist areas and create relevant solutions with
Responsibility business improvement. business unit leaders in line with their business goals.
• You deliver value-added service and capitalize resources through delegation of task to
ensure efficient delivery to ensure delivery of business objectives.
Core Skills • You design and develop proposals, policies, processes for the requirements of tasks / • You design and develop proposals, policies, processes for the requirements of tasks /
projects identifying improvements where appropriate. projects identifying improvements where appropriate.
• You consistently deliver high quality work with added value, and check others’ work on
simple tasks.
• You contribute to the development of proposals, work-plans or budgets and recognize
your limitations by saying ‘no’ or suggesting alternatives where appropriate.
• You address quires and work priorities yourself or delegate to the team, prioritizing
where appropriate, to have the most impact on stakeholders.
Your Values • You promote Arcadis’ HS&W principles during the planning and delivery of work and • You demonstrate the H&SW behavior for TRACK to 0 and encourage HS&W best
have a sound knowledge of safety legislation, hazards and safe systems of work. practices within the team.
• You work and behave in accordance with the Arcadis values and behaviors, role • You create a supportive environment to allow team members to work and behave in
modeling and encouraging others to adhere to these values. accordance with the Arcadis values and behaviors.
• You take responsibility and accountability for your own performance, coaching, and • You create a supportive environment and ensure effective task delegation within your
providing feedback to less experienced team members. teams.
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Collaboration & • You manage team members to develop effective working relationship with other • You have strong working relationship with project colleagues in the other GBAs, a
Client Interaction disciplines and resolve stakeholder issues and collaborate with senior colleagues in strong negotiation and influencing skills.
other GBAs.
• You have an in-depth knowledge of the regional services delivered by Arcadis and are
• You have a complete understanding of the services delivered by Arcadis. aware of key regions of collaboration for your area of work.
Sustainability & • You keep up to date with the latest developments and technologies, and industry’s • You keep up to date with the latest developments and technologies, and industry’s
Digitalization best practice, implementing these in your work after a feasibility test and obtaining a best practice, implementing these in your work after a feasibility test and obtaining a
buy in from stakeholders. buy in from stakeholders.
• You develop/manage innovations and automations to increase efficiency on your tasks • You develop and/or manage innovations and automations to increase efficiency on
and your team. your tasks and your team.
• You understand sustainable development principles and encourage your team
members to implement them on your tasks or work.
Standardization & • You are guiding others in implementing S&A initiatives to improve the efficiency of • You actively contribute to the further development of best practices regarding
Automation their work. sustainable development.
• You actively contribute to the further development of best practices regarding
sustainable development.
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Definition Driving: You typically lead a discipline team or oversee multiple projects or one very large Technical Expert: You have a detailed understanding of policies, techniques, and concepts
complex project. Alternatively, you may directly manage external client relationships. within your functional area of expertise, independently managing delivery of key functional
activities or products and identifying opportunities for business improvement, designing,
and delivering new approaches and providing specialist support and advice to the business.
Client Outcomes • You deliver quality and timely output through a small/medium sized team. • You are a respected as a proactive and independent problem solver by stakeholders.
• You define / create processes, policies and methodologies for better functioning of the • You create opportunities to implement new digital approaches in your function.
team / business and / or review the ones developed by team members.
• You are an expert in your area of work; you guide and inspire team members to develop
• You are an expert in your area of work, and you guide and inspire team members to the desire for continual improvement in their role.
develop the desire for continual improvement in their role.
Accountability/ • You manage a team or multiple functions in the delivery of key activities and identify • You provide support in multiple specialist areas and create relevant solutions with
Responsibility opportunities for business improvement. business unit leaders in line with their business goals.
• You exercise full management of operations, people, performance and finance of
relevant departments/teams to ensure and optimal service delivery.
Core Skills • You ensure management and financial controls are in place in the scope of your role. • You partner with key stakeholders and proactively advise management to ensure
compliance with relevant policies to achieve goals or targets and identify opportunities
• You take complete ownership to achieve 100% quality deliverables in a timely and for improvement.
consistent manner and empower the team members to do the same.
• You offer transparency by timely and effective communication within the team and
with stakeholders.
• You are responsible for resource planning, talent mapping, resolving issues regarding
resources / scope / budget of your team; and mentoring others to recognize their team
limitations by saying no or suggesting alternatives, where appropriate.
• You develop and review proposals as well as budget estimates to implement proposals.
sound knowledge of safety legislation, hazards, and safe systems of work.
You provide advice to colleagues on risk management, compliance and associated • You actively get involved in discipline initiatives that are aimed for betterment of skills
86
across GBAs.
Sustainability & • You upskill yourself and encourage your team to seek out new technologies and • You upskill yourself and encourage your team to seek out new technologies and
Digitalization implement these in your work. implement these in your work.
• You drive the training and mentoring needs of the team / business to enable them to • You drive the training and mentoring needs of the team / business to enable them to
bring in / provide sustainable innovative solutions for stakeholders. bring in / provide sustainable innovative solutions for stakeholders.
• You innovate to add value to the better functioning of the GBAs from the purview of
the assigned responsibility.
Standardization & • You ensure that the standard design processes and available tools are implemented • You further help in the standardization & automation of your work to improve efficiency
Automation in your teams’ projects. and client value.
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Definition Leading: You are a leader in the business. You play a major role in the growth of your Subject Matter Expert: You manage the delivery of complex functional activities and provide
function in all aspects - focus and performance, people and culture, innovation and growth. advice and guidance to business. You lead the development of changes to systems, policies
You would typically be leading a big team or multiple teams in the function. You must be and procedures and are responsible for their adoption by the business. You are recognized
highly recognized in the function and actively influence the growth of the business. as a specialist in your domain of expertise.
Client Outcomes • You deliver quality and timely output of complex projects through a medium/large- • You are recognized as a seasoned professional and accepted leader with a strong
sized team or multiple function team. business acumen.
• You identify opportunities to create value for stakeholders / clients, and review • You identify opportunities to create value for stakeholders / clients and significantly
and recommend improved policies and processes for the growth of your function/ contribute to the growth of the GEC.
department, with respect to the dynamic business and market needs to ensure
sustainable operation. • You are accountable for obtaining buy-in from the business /stakeholders for new
process improvements/initiatives developed or recommended by your function.
• You are accountable for obtaining buy-in from the business /stakeholders for new
process improvements/initiatives developed or recommended by your function.
Accountability/ • You lead, mentor, and develop team members for professional development of talent • You have in-depth understanding of processes, procedures and policies across business
Responsibility within the organization. functions and provide strategic support and change initiatives in order to have an
impact on business performance.
• You oversee and provide strong mentorship to a team through effective training,
coaching, and team building. • You look beyond existing methodologies across disciplines to identify and analyze
business and people issues where solutions can be leveraged and implemented.
• You exercise full management authority, including performance reviews, pay decisions,
recruitment, discipline and other personnel actions.
Core Skills • You are accountable for your team/s adhering to compliance and responsible for • You act as a lead expert, providing strategic advice to other senior managers to support
leading compliance related initiatives. successful delivery of their business goals.
• You understand the changing business needs of GEC / Arcadis and proactively plan
and prepare to effectively facilitate those needs /changes.
• You take ultimate responsibility for the quality performance and its financial impact
(as applicable) to the function you lead.
• You continuously identify and develop GEC and organizational initiatives that are
aimed at improving both the organization and our people.
• You lead the culture of responsiveness and mutual respect for your role and for your
team.
• You work along with the GEC Director to provision budget for GEC (including your
team) basis the projected growth and other relevant strategies planned and provide
guidance to relevant stakeholders to effectively use the budgets, in the purview of
your role.
• You oversee the function / department level budget and enable your respective team
to take financial decisions, while being fully accountable for the spend.
88
offered.
of the business.
of the business.
Sustainability & • You have a deep understanding of business requirements both current and future and • You contribute to forming strategy of the GBA, according to your discipline.
Digitalization are flexible to structure your team accordingly.
• You are able to recognize and consider the impact of your actions and decisions on
• You are able to recognize and consider the impact of your actions and decisions on stakeholders as well as the wider organization, in the area of your work.
stakeholders as well as the wider organization, in the area of your work.
• You drive staff engagement with the Arcadis mission, values, and strategy; and
collaboratively create action plans to implement these in your discipline.
• You ensure the team members are upskilled and ready to support the innovative
needs, as well as future requirements of the business.
Standardization & • You lead and ensure that knowledge of standardization and automation is maintained • You are actively involved in standardizing & automating your work to improve efficiency
Automation and shared in your team. and client value.
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Definition Directing: You are a senior leader in the business. You bring a wealth of experience and Senior Subject Matter Expert: You have deep knowledge within your function/expertise and
leadership acumen to define the vision, strategy, culture and growth in the function. You a broad understanding of Arcadis products and services and lines of business. You initiate
would typically take responsibility of bigger teams. You are highly respected in the function and lead the design and implementation of systems, policies, projects and approaches, and
and is actively defining the growth of the business. act as SME with enhanced professional knowledge.
Client Outcomes • You deliver quality output from big and complex projects through a large/ • You are a recognized and highly respected leader in GEC and Arcadis, your role has a
multidiscipline team. wider impact across the GEC.
• You mentor other leaders to prepare them and their teams in managing client • You are accountable for having the best policies, processes, and practices for the GEC.
deliverables.
• You drive best practice and innovations, and you encourage others to be responsible in
• You partner with key stakeholders and leaders and support them in the continuous achieving sustainable business solutions.
improvement of your function.
Accountability/ • You demonstrate and lead on the values and initiatives of the organization, and develop • You have in-depth understanding of processes, procedures, and policies across
Responsibility an employee-oriented culture that emphasizes quality, continuous improvement, and business functions.
high performance.
• You fully contribute to the development of company strategy across all areas of the
• You oversee large, diverse functional teams of managers and/or senior professionals business, challenging assumptions, and decision-making as appropriate, providing
and provide coaching and guidance. financial analysis and guidance on all activities, plans, targets and business drivers, and
developing an operational plan which incorporates goals and objectives towards the
• You develop an operational plan which incorporates goals and objectives that works strategic direction of the organization.
towards the strategic direction of the organization.
Core Skills • You decide the optimal and effective structure of your team. • You optimize transformational change efforts by providing consulting support,
guidance, and a framework for leading and managing change.
• You are responsible for developing and recommending strategies on GEC headcount,
compensation, capital budgets, etc.
• You take responsibility for cost effectiveness within your team and oversee the same
for wider GEC/GDC without compromising on the quality.
• You work with the business discipline leaders in GEC and the region to create actions
plans to drive the strategy, and monitor implementation.
• You strategize initiatives in your role with high quality responsiveness as one of the
key building blocks.
• You oversee the quality and impact of the spend / financial decisions made by the
wider GEC business leaders of the allocated budget, while being fully accountable for
your respective team/s.
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Sustainability & • You strategize training for your function and across GBAs based on your role. • You inculcate the culture of innovation across GBAs by collaboratively engaging/
Digitalization partnering with the leaders and other Business Leaders to form Business strategy in
• You inculcate the culture of innovation across GBAs by collaboratively engaging/ line with organizational strategy.
partnering with the leaders and other Business Leaders to form Business strategy in
line with organizational strategy.
Standardization & • You ensure that knowledge of standardization and automation is further developed • You are asked for advice on how to standardize and automate our work processes to
Automation in your team. improve efficiency and client value.
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Arcadis. Improving quality of life

GEC Career Framework 2022

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GEC CAREER FRAMEWORK

GEC Career Framework

We recognize that you may wish to move across job families

Your career path

Career Progression Career Matrix

GEC Career Framework

Design and Engineering

Architecture and Design

Scientists and Specialists

Project and Program

Design and Engineering Level 4 and 5 Home

Design and Engineering Level 6 Home

LEVEL 6A (ENTRY LEVEL) LEVEL 6B (MEDIUM LEVEL) LEVEL 6C (HIGH LEVEL)

Design and Engineering Level 7 Home

Design and Engineering Level 8 Home

LEVEL 8A (MANAGERIAL) LEVEL 8B (MANAGERIAL) LEVEL 8 (TECHNICAL)

Design and Engineering Level 9 Home

LEVEL 9 (MANAGERIAL) LEVEL 9 (TECHNICAL)

Design and Engineering Level 10 Home

LEVEL 10 (MANAGERIAL) LEVEL 10 (TECHNICAL)

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Architecture and Design Level 4 and 5 Home

Architecture and Design Level 6 Home

LEVEL 6A LEVEL 6B LEVEL 6C

LEVEL 6A LEVEL 6B LEVEL 6C

Architecture and Design Level 7 Home

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Architecture and Design Level 8 Home

LEVEL 8 (MANAGERIAL) LEVEL 8 (TECHNICAL)

Architecture and Design Level 9 Home

LEVEL 9 (MANAGERIAL) LEVEL 9 (TECHNICAL)

Architecture and Design Level 10 Home

LEVEL 10 (MANAGERIAL) LEVEL 10 (TECHNICAL)

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Cost Management Level 4 and 5 Home

Cost Management Level 6 Home

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Cost Management Level 7 Home

LEVEL 7 (MANAGERIAL) LEVEL 7 (TECHNICAL)

Cost Management Level 8 Home

LEVEL 8 (MANAGERIAL) LEVEL 8 (TECHNICAL)

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Cost Management Level 9 Home

LEVEL 9 (MANAGERIAL) LEVEL 9 (TECHNICAL)

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Cost Management Level 10 Home

LEVEL 10 (MANAGERIAL) LEVEL 10 (TECHNICAL)

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Scientists and Specialists Level 4 and 5 Home

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Scientists and Specialists Level 6 Home

LEVEL 6A LEVEL 6B LEVEL 6C

Scientists and Specialists Level 7 Home

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Scientists and Specialists Level 8 Home

LEVEL 8A (MANAGERIAL) LEVEL 8B (MANAGERIAL) LEVEL 8C (TECHNICAL)

ARCADIS STRATEGY | WE DARE TO SHAPE OUR FUTURE

Scientists and Specialists Level 9 Home

LEVEL 9 (MANAGERIAL) LEVEL 9 (TECHNICAL)

Scientists and Specialists Level 10 Home