Republic of the Philippines

Western Philippines University

A STRONG PARTNER FOR SUSTAINABLE DEVELOPMENT

COLLEGE OF BUSINESS AND MANAGEMENT

MIDTERM EXAMINATION FOR HPC4 SUPPLY CHAIN MANAGEMENT

IN HOSPITALITY INDUSTRY

NAME: ____________ DATE: ______________

YEAR/SECTION: ______ SCORE: __________ _

TEST I- TRUE OR FALSE: Read each statement below carefully. Place a T

on the line if you think a statement it TRUE. Place an F on the line if you
think the statement is FALSE

1. The term supply chain conjures up images of product or

supply moving from suppliers to manufacturers to
distributors to retailers to customers along a chain.

2. The objective of every supply chain should be to

minimize the overall value generated.

3. The difference between the value of the product and its

price remains with the customer as supply chain
profitability.

4. Supply chain success should be measured in terms of

supply chain surplus and not in terms of the profits at
an individual stage.

5. To stay competitive, supply chains must avoid to adapt

the changing technology and customer expectations.

6. A supply chain is dynamic and involves the constant flow

of information, product, and funds among different
stages.
 7. The supply chain includes all functions involved in
receiving and filling a customer request. These functions
include, but are limited to, new product development,
marketing, operations, distribution, finance, and
customer service.

8. A supply chain consists of all parties involved, directly or

indirectly, in fulfilling a customer request.

9. Having defined the success of a supply chain in terms of

supply chain surplus, the next logical step is to look for
sources of value, revenue, and cost.

10. The value of the final product may vary for each
customer and can be estimated by the minimum amount
the customer is willing to pay for it.
TEST II- MULTIPLE CHOICE: Encircle the letter of your choice. Please
read the statements carefully before you answer.

1. During this phase, a company decides how to structure the supply chain over
the next several years.
A. Supply chain strategy or design
B. Supply chain planning
C. Supply chain operation
D. Decision Phases

2. During this phase, the time frame considered is a quarter to a year. Therefore,
the supply chain’s configuration determined in the strategic phase is fixed.
A. Decision Phases
B. Supply chain planning
C. Supply chain operation
D. Supply chain strategy or design

3. During this phase, companies make decisions regarding individual customer

orders.
A. Supply chain operation
B. Supply chain strategy or design
C. Decision Phases
D. Supply chain operation

4. It is a sequence of processes and flows that take place within and between
different stages and combine to fill a customer need for a product.
A. Cycle View
B. Push/Pull view
C. Supply Chain
D. Customer order cycle
5. It involved to re-supply outlets from distribution centers and wholesalers.
Each outlet places orders to distributors based upon its own fluctuation of the
demand.
A. Manufacturing cycle
B. Procurement cycle
C. Replenishment cycle
D. Customer order cycle

6. It takes place when orders are processed, prepared, and shipped.

A. Delivery Cycle
B. Replenishment cycle
C. Procurement cycle
D. Customer order cycle

7. It provides a description of supply chain processes, a framework for

relationships between these processes, and a set of metrics to measure process
performance.
A. SCOR model
B. Push/Pull processes
C. Supply Chain Macro Processes
D. Cycle View of Supply Chain Processes

8. It aims to arrange for and manage supply sources for various goods and
services.
A. Supplier relationship management
B. Internal supply chain management
C. Customer relationship management
D. Supply Chain Macro Processes in a Firm
9. This process includes the preparation of catalogs and other marketing
materials, management of the website, and management of the call center that
takes orders and provides service.
A. Supply Chain Macro Processes in a Firm
B. Supplier relationship management
C. Customer relationship management
D. Internal supply chain management

10. It is very useful when considering strategic decisions relating to supply chain
design.
A. Decision Phases
B. Push/Pull view
C. Supply Chain Macro Processes
D. Cycle View of Supply Chain Processes

11. Which of the following is not a part of the balanced scorecard?

A. Innovation and learning perspective
B. Financial perspective
C. Regulatory perspective
D. Customer perspective

12. It focuses on the promotion of efficient and effective execution 0f business

processes.
A. Financial perspective
B. Costumer perspective
C. Internal business perspective
D. Innovation and Learning perspective

13. Internal business perspective of the balance scorecard deals with

A. Total cash flow time
B. Planned process cycle time
C. Frequency of delivery
D. All of the Above
14. It concentrates on continuous improvement and preparation for future
development.
A. Financial perspective
B. Costumer perspective
C. Internal business perspective
D. Innovation and Learning perspective

15. It has been approved as an appropriate tool for measuring and managing
supply chain performance.
A. Balanced Scorecard
B. Key Supply Chain Performance Indicators
C. SCOR Model
D. Levels of Performance Assessment

16. It implies the company is able to execute its operations and services in an
efficient manner offering a reasonable quality at low price.
A. Achieving operational excellence
B. Innovation or product leadership
C. Customer service/intimacy
D. Company Strategy and Supply Chain Metrics

17. It focuses on design and continuous product development and can bring new
products to the market quickly.
A. Achieving operational excellence
B. Innovation or product leadership
C. Customer service/intimacy
D. Company Strategy and Supply Chain Metrics

18. It implies the company focuses on excelling the expectations about customer
service.
A. Achieving operational excellence
B. Innovation or product leadership
C. Customer service/intimacy
D. Company Strategy and Supply Chain Metrics
19. It provides the basis for measuring the effectiveness and efficiency of supply
chain systems. They describe the goals as well as the goal system of the SCM of
firms.
A. Balanced Scorecard
B. Supply Chain Performance Indicators
C. SCOR Model
D. Levels of Performance Assessment

20. It represents the business processes practiced by organizations to improve the

supply chain key performance indicators.
A. Macro Processes of Supply Chain kpi improvements
B. SCOR Model
C. Balanced Scorecard
D. Deming’s circle or Shewart diagram

21. This phase involves a number of activities which the organization has to
undertake to bring about improvement in the targeted key Performance
indicators.
A. Plan and set objective
B. Do to achieve the objectives
C. Analyze and benchmark
D. Act to achieve the missing target

22. During this phase, it is, required to identify relevant key performance
indicators for the organization.
A. Plan and set objective
B. Do to achieve the objectives
C. Analyze and benchmark
D. Act to achieve the missing target
23. During this phase it is required to find the values of these performance
indicators with the new supply processes.
A. Check to compare the actual value with the target value
B. Do to achieve the objectives
C. Analyze and benchmark
D. Act to achieve the missing target

24. In case of variation between the planned and actually achieved values of KPI,
actions may be required to bridge this gap and to achieve the planned value.
A. Check to compare the actual value with the target value
B. Do to achieve the objectives
C. Analyze and benchmark
D. Act to achieve the missing target

25. Improvement is planned in the identified set of key performance indicators

and an objective is set, which is quantifiable and achievable.
A. Analyze and benchmark
B. Plan and set objective
C. Do to achieve the objectives
D. Act to achieve the missing target
TEST III- IDENTIFICATION: Identify the following that best completes
the statement or answers the question. Write your answer on the space
before the number.

1. It is the static data about a supply chain. It is a building

block of the supply chain network of an organization.

2. It plays an important role in the execution of business

processes between supply chain elements.

3. Provide raw materials or semi-finished components to the

production plant for ' further processing.

4. Production equipment or resources are kept here to process

raw materials and sub-assemblies into finished products.

5. It is a service provider to whom an organization or a

manufacturer outsources some production activities.

6. It is the collection of all the component materials which are

required to undergo some value addition processes to
produce one unit of the product.

7. It is used to connect two locations between whom the flow of

products is required to meet the customer demand.
8. It is the order generated by an organization to buy a product
or a group of products from its supplier.

9. It is the execution order ready to be used for production. It

mentions all the operations required to be performed to
manufacture a product.

10. It is the order issued by an organization to its customer as

a confirmation to deliver a specific quantity of products or to
provide a service at a specific time.

11. It is the document which states the recipient’s monetary

obligation to the product or the service provider.

12. These orders are created to move a product or a group of

products from one location to another.

13. It is generated against a production order to issue ingoing

components from the warehouse for use in the production
process.

14. This order is used to receive a material as stock at a storage

location. It is generated against a process order for in-house
produced materials and against a purchase order for
externally procured materials.

15. It is also known as recipe for process industries.

TEST IV – EASY: Discuss/Explain the following questions (5 points
each). Rubric would be the criteria to check your content and
other details.

1. What is a supply chain network design and how does it work?

2. What is the general purpose of a supply chain design?
3. Why supply chain network design is important?
4. Discuss the factors that influence supply chain network design decisions.

Rubric for essays and discussions

Rating(s) Traits

5 Main ideas/information/content/all sentences are well constructed.

The student makes no errors in grammar, mechanics, and/or spelling.

4 Some interesting ideas/information/content are constructed but the

points are not sustained or not fully developed. Makes a 1-4 errors in
grammar, mechanics, and/or spelling, but they do not affect with
understanding.

3 Some points/ sentences are well constructed but makes 5-9 errors in
grammar, mechanics, and/or spelling that affect with understanding

2 The topic and main ideas are somewhat clear. Sentences sound
awkward, are distractingly repetitive, or are difficult to understand.
The student makes 10 or more errors in grammar, mechanics, and/or
spelling that affect with understanding.

1 Ideas/information/content are irrelevant to the question.