NHAI Citizen Charter Final

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CITIZEN CHARTER

OF

NATIONAL HIGHWAYS AUTHORITY OF INDIA


(Ministry of Road Transport & Highways)
G-5 & 6, SECTOR 10, DWARKA, NEW DELHI-110075
www.nhai.org

(April 2012)

1
CONTENTS

S. No. Particular Page No.

1. Preface 03

2. Mandate 03-04

2. Vision 05

3. Mission 05

4. Index of services 06-10

5. Grievance Redressal Mechanism 11

6. Feedback/suggestions from users 11

7 Guidance and help 11

8 List of Stakeholders 12

9 Indicative Expectations from Recipients 13

10. Month & Year for the next Review 13

11 Conclusion 13

12. List of Responsibility Centres 14-26

List of Regional Officers and Project


Directors (Appendix-I)
List of Nodal Officers at Headquarters
(Appendix-II)

2
NATIONAL HIGHWAYS AUTHORITY OF INDIA
NEW DELHI

Preface

World class infrastructure is the key to a globally competitive economy and


India’s objective of sustained accelerated development can only be
achieved through a quantum growth in the infrastructure sector. A good
road network is a critical infrastructure requirement for rapid growth as it
provides connectivity to remote areas and access to markets, besides
opening up backward regions to trade and investments.

The National Highways Authority of India (NHAI) was constituted by an Act


of Parliament, namely the National Highways Authority of India Act, 1988.
It is responsible for development, maintenance and management of
National Highways vested or entrusted to it by the Central Government
and for matters connected or incidental thereto. The Authority became
operational in February 1995.

Mandate

NHAI is mandated to implement National Highways Development Project


(NHDP) which is India’s largest ever Highways Project in a phased manner.
The National Highways have a total length of 72,000 (approx) km to serve
as the arterial network of the country. Although National Highways
constitute only about 2 per cent of the road network, it carries 40 per cent
of the total road traffic. Rapid expansion of passenger and freight traffic
makes it imperative to improve the road network in the country.
Accordingly, Government of India launched major initiatives to upgrade
and strengthen National Highways through various phases of National
Highways Development Project (NHDP), which are;

3
NHDP Phase I : NHDP Phase I was approved by the Government in
December 2000 at an estimated cost of Rs.30,300 crore and comprises
mostly of GQ (5,846 km) and NS-EW Corridor (981km), Port connectivity
(356 km) and others (315 km).

NHDP Phase II : NHDP Phase II was approved in December 2003 at an


estimated cost of Rs.34,339 crore (2002 prices) and comprises mostly of NS-
EW Corridor (6,161 km) and other National Highways of 486 km length, the
total length being 6,647 km.

NHDP Phase-III: Government approved up-gradation and 4 laning of 4,815


km of National Highways on BOT basis at an estimated cost of Rs.33,069
crore under NHDP Phase IIIA. Government approved in April 2007 up-
gradation and 4 laning of 7294 km at an estimated cost of Rs.47,557 crore
under NHDP Phase IIIB. Total approved length of NHDP Phase III is 12,109 km
at an approved cost of Rs. 80,626 crore.

NHDP Phase-IV: Government on 17.07.2008, approved


upgradation/strengthening of 5000 km of single/intermediate/two lane NHs
to two lane with paved shoulder under NHDP Phase-IV on BOT (Toll) and
BOT (Annuity) basis. A total of 20,000 km is being planned to be taken up
under NHDP Phase-IV.

NHDP Phase V: Government approved on 5.10.2006 six laning of 6,500 km


of existing 4 lane highways under NHDP Phase V (on DBFO basis) at an
estimated cost of Rs.41,210 crore. Six laning of 6,500 km includes 5,700 km
of GQ and about 800 km of other stretches.

NHDP Phase VI: Government approved on November 2006 for 1000 km of


expressways at an estimated cost of Rs.16680 Crore.

NHDP Phase VII: Government approved on 06.12.2007 implementation of


NHDP Phase VII which envisages construction of approximately 700 km of
stand alone bypasses, grade separators, flyovers etc at an estimated cost
of Rs.16680 crores.

4
Vision

To meet the nation’s need for the provision and maintenance of National
Highways network to global standards and to meet user’s expectations in
the most time bound and cost effective manner, within the strategic policy
framework set by the Government of India and thus promote economic
well being and quality of life of the people.

Mission

To develop, maintain and manage National Highways vested in it by


the Government.
To collect fees on National Highways, regulate and control the
plying of vehicles on National Highways for its proper management.
To develop and provide consultancy and construction services in
India and abroad and carry on research activities in relation to the
development, maintenance and management of highways or any
other facilities there at.
To advise the Central Government on matters relating to highways.
To assist on such terms and conditions as may be mutually agreed
upon, any State Government in the formulation and implementation
of schemes for highway development.

5
Service standards

Sl Service Service / Contact Details of the Processes Documents Required


No performance Responsible Officer
standards
1 Payment to Total: 42 days Concerned Project 1. Examination of invoice Submission of
Contractors Engineer: 14 Director/Engineer 2. Processing of invoice documents as per the
(EPC Contract) days 3. Issuing sanction for requirement of
Employer: 28 payment contract.
days
2 Payment to 30-60 days Concerned Project
1. Examination of Submission of
Supervision Director invoice complete document
Consultants 2. Processing of invoice as per Contract.
3. Issuing sanction for
payment
3. Payment to DPR 30 days Concerned RO/CGM 1. Achievement of Submission of
Consultants deliverables as per deliverables as per
Contract Contract Agreement.
2. Examination and
processing of Invoice
4. Payment to other 30 -60 days GM(Admn.) 1. Examination of invoice 1. Complete
service providers 2. Processing of invoice documents
(security, 3. Issuing sanction for 2. Satisfactory
housekeeping, payment service
canteen, vehicles)
5. Processing the 30 -60 days Concerned RO to Examination of proposal as Complete documents
case of permission submit to Ministry per guidelines as per requirement of
of petrol pumps guidelines

6
6. Processing the 30 -60 days Concerned RO Examination of proposal as Complete documents
case of Permission per guidelines as per requirement of
to other guidelines
utilities/deptt. (OFC
cables.), private
access
7. Queries related to 30 days Concerned PDs On receiving the
Toll operation representation
8. Incident Management on Completed Highways
(i) Cranes 1 hour Concerned Project On receiving the call
Director through
Contractor
(ii) Ambulance to 30 minutes Concerned Project On receiving the call
person in distress Director through
Contractor
(iii) Frequency of 4 hours Concerned Project On regular basis
highway patrol Director through
Contractor
(iv) Removal of dead 1 hour Concerned Project On regular basis
animals/birds Director through
Contractor
9. Initiating action 1-3 months Concerned Project Removal of all the
against Director through encroachment and
encroachment on Concessionaire/IC unauthorized accesses
highways

7
10. Maintenance Requirements in BOT/OMT Projects – Repair/Rectification of Defects and Deficiencies on Completed
Projects
(a) Carriageway and paved shoulders
(i) Breach or Blockade Temporary / Concerned Project On receiving the
restoration of Director through information
traffic within Concessionaire/IC
24 hours ;
permanent
restoration
within 15
days
(ii) Pot Holes 2 days Concerned Project Mobilization of resources to
Director through carry out repairs
Concessionaire/IC
(iii) Cracking in more 30 days Concerned Project Mobilization of resources to
than 5% of road Director through carry out repairs
surface in a stretch Concessionaire/IC
of 1 km
(iv) Rutting exceeding 30 days Concerned Project Mobilization of resources to
10 mm in more Director through carry out repairs
than 2% of road Concessionaire/IC
surface in a stretch
of 1 km (measured
with 3 m straight
edge)
(b) Hard/Earth shoulders, side slopes, drain, bridge and culverts
(i) Rain cuts/ gullies in 7 days Concerned Project Mobilization of resources to
slope Director through carry out repairs
Concessionaire/IC

8
(ii) Damage to or 7 days Concerned Project Mobilization of resources to
slitting of culverts Director through carry out repairs
and side drains Concessionaire/IC
during and
immediately
preceding the rainy
season
(iii) Desilting of drains in 2 days Concerned Project Mobilization of resources to
urban / semi-urban Director through desilt the drains
areas Concessionaire/IC
(iv) Defective bridge 15 days Concerned Project On noticing the defects
decks area and Director through
bump at approach Concessionaire/IC
(max. permissible)
(c) Road side furniture including road signs and pavement marking
(i) Damage to shape 2 days Concerned Project Mobilize resources to restore
or position; poor Director through the damages
visibility or loss of Concessionaire/IC
retro-reflectivity
(ii) All road sings, km 7 days Concerned Project Repair on regular basis on
stones & road Director through noticing the damages
marking in good Concessionaire/IC
condition
(d) Street lighting and Telecom (ATMS)
(i) Any major failure of 1 day Concerned Project Mobilize resources to restore
the system Director through the damages
Concessionaire/IC
(ii) Faults and minor 8 hours Concerned Project Mobilize resources to restore
failures Director through the damages
Concessionaire/IC

9
(e) Trees and Plantation
(i) Removal of 15 days Concerned Project Mobilize resources to carry
vegetation affecting Director through out trimming
sight line and road Concessionaire/IC
structures
(f) Rest areas
(i) Defects in electrical, 1 day Concerned Project Mobilize resources to rectify
water and sanitary Director through the damages
Concessionaire/IC
(g) Toll Plazas
(i) Failure of toll 8 hours Concerned Project Mobilize resources to restore
collection equipment Director through the damages
or lighting Concessionaire/IC
(ii) Damage to toll plaza 7 days Concerned Project Mobilize resources to restore
Director through the damages
Concessionaire/IC
(h) Other project facilities and approach roads
(i) Damage or 15 days Concerned Project Mobilize resources to restore
deterioration in Director through the damages
approach roads, Concessionaire/IC
pedestrian facilities,
truck lay bys, bus-
bays, bus-shelters,
cattle crossings traffic
aid posts, medical
aid posts and other
works

List of Regional Officers /Project Directors is enclosed as Appendix 1.


List of Nodal officers at Headquarters is enclosed as Appendix 2.

10
Redressal of Grievance

In case of non compliance of the service standards, the service recipients


/ stakeholders can contact the following Public Grievance Officer for
redressal of their grievance:

General Manager (Coord.) &


Director (Public Grievance), NHAI,
G-5 & 6, Sector 10, Dwarka,
New Delhi.
Tel No.011-25074100, 25074200, Extn: 1520 /2558.

Escalation of Grievance

In case the grievance is not redressed finally, the same can be taken up at
higher level to the following nodal authority:

CGM (Coord)
NHAI, G-5 & 6, Sector 10, Dwarka,
New Delhi.
Tel No.011-25074100, 25074200, Extn: 1205/2222.

Feedback/ Suggestions from Users

The suggestions from the public / road users are always welcome. Any
useful suggestion in the construction and maintenance of roads will be
given due consideration.

Public grievance redressal system of NHAI made interactive with the help of user
friendly social networking site viz. Facebook (available at
http://www.facebook.com/pages/National-Highways-Authority-of-
India/1865851480 28027).

Guidance and help

In addition to the above, dissemination of information about our latest


policies, major decisions taken and procedures is also done through
internet website at the following address: http://www.nhai.org.

11
List of Stakeholders

Sl.No. Stakeholder

1. General Public at large

2. All Concessionaires of road projects

3. All Contractors of road projects

4. All Supervision Consultants / DPR Consultants

5. All toll collecting agencies

6. Other Vendors / Service Providers (viz.


housekeeping, security, catering, printing
agencies etc.)

7. State Governments

8. Financial Institutions

9. All recognized unions / associations of road


transport

12
Indicative Expectations from Service Recipients / Stakeholders

 Applications / proposals are to be submitted in the formats


prescribed, if any.
 Relevant documents / enclosures (duly attested, wherever required)
if any, are to be submitted along with the application;
 Time lines stipulated, if any, for completion of formalities for the
service delivery are to be adhered to;
 Cross-checking of information / latest position in the matter with
concerned officials before raising a query / grievance;
 Grievance in respect of service(s) included in the citizen charter are
to be lodged with General Manager(Coord) & Director (Public
Grievance), NHAI, G-5&6, Sector-10, Dwarka, New Delhi. Tel No.011-
25074100, 25074200, Extn:1520/2558.

Month and year for the next Review of the Charter

January 2013

Conclusion

As part of the Performance Monitoring and Evaluation System (PMES) for


Government Departments and Autonomous organizations under various
Ministries, NHAI in its first endeavour, has formulated the Citizen’s Charter
for the Organization. Constant feedback/ suggestions from the recipients/
stakeholders regarding services delivered are most welcome as this would
enable us to improve the service delivery mechanism and make us more
responsive to your needs. Feedback/suggestions on the Charter can be
sent to

Sh. Saikat Das,


Dy. General Manager(Coord)
NHAI, G-5&6, Sector-10, Dwarka,
New Delhi.
Tel No.011-25074100, 25074200, Extn:1336/2258.
Fax : 25093520 e-mail : [email protected]

Xxxxxxxx

13
Appendix-I
List of Regional Officers/Project Directors

List of Regional Officers:

S Name of officer & Jurisdiction/States Address Phone No.


No designation
1. Shri A.K. Mathur, CGM Karnataka & Goa Sy. No. 13, Km. 14, 080-28397156
(T) & RO, Bangalore Bangalore - Tumkur
Road - NH-4, Near
Deepak Bus Stop,
Nagasandra Village,
Bangalore - 560073
2. Shri I.K. Pandey, Madhya Pradesh & E-1/200, Near Metro 0755-2460089
CGM (T) & RO, Bhopal Chhattisgarh Plaza, Gate No.7,
Arera Colony,
Bhopal - 462016
(M.P.)
3. Shri Dev Raj, Punjab, Haryana, 1st Floor, Bays No.- 0172-2583030
CGM (T) & RO, Himachal Pradesh & 35-38, Sector- 4 0191-2473363
Chandigarh Jammu & Kashmir Panchkula-134112
Chandigarh
4. Shri I.G. Reddy, Tamil Nadu & Kerala 1/54-28, Butt Road, 044-22333117
CGM (T) & RO, Chennai St. Thomas Mount,
Near Kathipara
Junction, Chennai-
600016, Tamil Nadu
5. Shri K. Venkata Ramana, Delhi G-5&6, Dwarka, 25074100/25074200
CGM (T) & RO, Delhi Sector-10, New Delhi –
– 110075 1104
6. Shri J.K. Patel, Gujarat Himmatnagar 0792-3246198
CGM (T) & RO, Gandhi Colony, 502-B, South
Nagar Wing, 5th Floor Plot
No.-16, Sector-11,
Megh Malhar
Complex,
Ghandhinagar,
(Gujarat)
7. Shri E. Venkata Reddy, Andhra Pradesh & D.No.-8-2-334/18, 040-23551774
CGM (T) & RO, Orissa Road No.-3, Banjara
Hyderabad Hills, Hyderabad -
500034
8. Shri P.R. Patelia, Rajasthan B-1, Nityanand 0141-2245101
CGM (T) & RO, Jaipur Nagar, Qeens Road,
Vaishali Nagar,
Jaipur - 302021.
Rajasthan
9. Col. Ajay Ahluwalia, West Bengal, NE & White House, 2nd 0361-2644004
CGM (T) & RO, Kolkata Jharkhand Floor, A-Block, 119
Park Street, Kolkata-
16
10. Shri R.K. Gandhi, Uttar Pradesh, 3/248, Vishal Khand, 0522-2391287
CGM (T) & RO, Uttarakhand Gomti Nagar
Lucknow Lucknow – 226010
(UP)
11. Shri D.O. Tawade, Maharashtra Bungalow No.2, 0712-2249316
CGM (T) & RO, Nagpur Shubankar

14
Apartments Plot
No.159, Ambazari
Hill Top Area, Ram
Nagar Nagpur –
440010
12. Shri V.B. Singh, Bihar D-63 Sri Krishna 0612-2540898
GM (T) & RO, Patna Puri, Patna - 800 001,
Bihar

15
List of Project Directors:

S. Name of officer & Address Phone No.


No. designation
1 Shri S.K. Malik, Project Director Project Implementation Unit 03664-237493
DGM (T) National Highways Authority of India
Dolaigaon (Near Police Reserve) Bongaigaon-
783380 Assam
2 Shri Somesh Kumar, Project Director - PIU National Highways 0361-2368094
GM (T) Authority of India Lichu Bagan Road (Near
Ganesh Mandir Vidyalaya (P.O. Khanapara)
Guwahati-781022
3 Shri Fakrul Islam, Project Director - PIU National Highways 03772-220111
Manager (T) Authority of India Kanak Nagar, A. T. Road
(Namtiyal Pathar), 1st Floor of Assam
Engineering Works, Shibsagar, Assam-785640
4 Shri Kamakhya Bezbarooah, Project Director - PIU National Highways 03672-232496,
GM (T) Authority of India PIU Lumding at Nagaon, 236701
CHOI-ALI Polytechnic Road, Pani Gaon House
of Mr. D.N. Sharma Ist Floor, Nagaon-782001
5 Shri Ramakant Shandilya, Project Director-PIU National Highways 03842-267213/
DGM (T) Authority of IndiaH.No.328, 1st Floor, College 264596
Road, Ambicapatty, Silchar-788 004
6 Md. Tajjudin, Project Director National Highways Authority 08554-275599
GM (T) of India Project Implementation Unit, House
No.6-4-239, 3rd Cross, Maruthi Nagar
Anantpur-515004
7 Shri P. Ravinder Rao, Project Director - PIU (BOT) National 040-23551581
GM (T) Highways Authority of India First Floor, H. No.
8-2-334/17, Plot no.-17&18, Road no-3, Banjara
Hills Hyderabad-500 034
8 Shri C.S.N. Mutry, Project Director - PIU National Highways 0861-2307733/
DGM (T) Authority of India , Bypass Road Junction with 2306984
old GNTRoad, Vedayapalem, Nellore-524004,
Andhra Pradesh
9 Shri K. Srinivasulu, Project Director Project Implementation Unit 08734-241365
Manager (T) National Highways Authority of India #1-3-594,
Road No. 6 Shastrynagar, Distt. Adilabad
Nirmal-504106
10 Shri M. Srinivasulu, Project Director, National Highways Authority 08598-236410
Manager (T) of India, Corridor Management Unit,
Ongole Dr No.9-487, NHAI Building, Kandukur
Road, SINGAYAKONDA - 523 101. Prakasam
(Distt.), A.P
11 Ms. M.V. Nirmala, Project Director - PIU National Highways 0883-2431170
DGM (T) Authority of India D. No. 78-14-21, Shyamala
Nagar Rajamundry-533103
12 Shri A. Srinivasa Rao, Project Director - PIU National Highways 08942-221559
DGM (T) Authority of India H. No. 3/58, Visakha ‘A’
Colony Srikakulam- 532001 (A.P.)
13 Shri C.S.N. Murty, Project Director - PIU National Highways 0866-2484620
DGM (T) Authority of India Flat No. 21, Teachers
Colony, (Above SBH), Vijayawada-520008

14 Shri Vijayasri, Project Director - PIU (GQ) NHAI Enclave, Km 0891-2707600,


DGM (T) 2/8, Hanumanthavaka, Visakapatnam-530040 2714119, 2714118

16
15 Shri G.S.R. Raju, Project Director-PIU (Port Connectivity) 0891-2707275
DGM (T) National Highways Authority of India
Sheelanagar, BHPV (P.O.) Visakapatnam-530
012 (A.P.)
16 Shri S. Govinda Raju, Project Director National Highways Authority 0416-2257580.
Manager (T) of India Corridor Management Unit, No.544/1,
Phase-3, TNHB, Netaji Bose Main Road,
Sathuvachari, Vellore-632 009
17 Shri R.K. Choudhary, Project Director Project Implementation Unit 06454-244212
Manager (T) (Araria) National Highways Authority of India
House of Sri Sikandar Singh Sahibaan Haata
(Near Mahananda Colony) PURNEA-854301,
18 Shri A.N. Singh, Project Director -CMU Darbhanga National 06272-250194
Manager (T) Highways Authority of India House of Mr. S.N.
Mishra Diggi West, Professor’s Colony Ward
No. 10, Darbhanga (Bihar)-846004
19 Shri Rajesh Kumar, Project Director - PIU National Highways 0621-2251934
DGM (T) Authority of India, Pawapuri Vihar, IInd Floor,
Bhagwanpur (NH-28), Opp.Sardar Police
Station, Muzaffarpur-842001
20 Shri S.S. Jha, Project Director, National Highways Authority 06114-274255
DGM (T) of India , Sharma House, 2nd Floor, Ramashish
Chowk, Hajipur 844101
21 Lt. Col Chandan Vatsa, Sh. Arvin Kumar Verma, PIU-Begusarai,
GM (T) National Haighway Authority of India, At-
Harpur, P.O-Tilarath, Distt.- Begusarai-851122
22 Shri V.B. Singh, Project Director National Highways Authority 0612-2540184
GM (T) of India D-63 Sri Krishna Puri, PATNA -800
001, Bihar
23 Shri Vijay Srivastava, Project Director National Highways Authority 0771-2442358
GM (T) of India House No.- A-7, VIP Estate Shankar
Nagar, Raipur-492001, Chhattisgarh
24 Sh. S. Choudhury, National Highways Authority of India No.15, 07722-237907
DGM (T) Gulmohar Vatika, Rudri Road, Dhamtari -
493773, Chhattisgarh, Phone. 07722237907,
Mob..09981823222

25 Shri P.S. Dodamani, Project Director National Highways Authority 0832-2321517


DGM (T) of India Near Dr. B.R. Ambedkar Vocational
Centre Head Land, Sada, Mormugao Goa-
403804
26 Col. Khushwant Singh, Project Director - PIU National Highways 079-26821062
GM (T) Authority of India 3A & 3B, 2nd Floor, Amul
building, Near Dena Bank, Vejalpur Road, Jivraj
Park, Ahmedabad-380051
27 Shri R.S. Jhanwar, Project Director - PIU National Highways 0281-2586903 &
DGM (T) Authority of India 301-303, Krishna-Con-Arch- 2585193
I, Plot No. 9,Near Kotecha Chowk, University
Road, Rajkot –360007
28 Shri H.C. Modi, Project Director - PIU National Highways 02672-252353
DGM (T) Authority of India Project Implementation Unit-
Godhra, 13, Haidari Society, Opp- Gimkhana,
Godhra - 389001, Gujarat
29 Shri Vibhav Mittal, Project Director - PIU National Highways 0261-2254167
GM (T) Authority of India Project Implementation Unit
B-1, Agam Raw House, Opp Sakar Apartment,
Behind ICICI Bank, City Light, Surat - 395007

17
30 Shri C.K Sinha, Project Director - Site Office - Dashiar Under
GM (T), PIU Thane (Site PIU - Surat National Highways Authority of
Office) India Project Implementation Unit PWD
Campus, Ghodbunder Junction, NH-*, Kashi -
Mira Road, Distt. - Thane (MS) - 401 104
31 Shri Rajesh Kr. Kaundal, Project Director – CMU National Highways 0171-2520361,
GM (T) Authority of India 17L Model Town Ambala 0171-2521361
City – 134003
32 Shri Anil Dahiya, Project Director National Highways Authority 0172-2587447
DGM (T) of India ,SCO - 44, 1st Floor, Sector- 12,
Panchkula-134112 Chandigarh
33 Shri Arun Jagga, Project Director – CMU National Highways 0129-4140952
DGM (T) Authority of India House No. 620 & 621, Sector
21 (A) Faridabad (Haryana)
34 Shri Vipnesh Sharma, Project Director - PIU National Highways 95124-2381254 &
DGM (T) Authority of India Near L, 33.000 (NH-8) Plot 95124-2380226
No. 20 Sector-32 (Institutional Area) Gurgaon,
Haryana-122001
35 Shri Chandan Sen, Project Director National Highways Authority 01262-212010
DGM (T) of India 305 Vidyaniketan Road Ist Floor Model
Town Rohtak-124001
36 Shri Vipnesh Sharma, Project Director - PIU National Highways 95130-23743310
DGM (T) Authority of India Plot No. 30, Chawla
Complex, Near Lakhmi Piao, G.T.Karnal Road,
Kundli, Distt. Sonepat, Haryana-131028
37 Shri R.K. Chawla, Project Director PIU-Sarita Vihar SCOF 57-58 0129-4164478
DGM (T) 1st Flore, Huda Market, Sector-29 Faridabad –
121008, Haryana
38 Shri Rajeev Yadav, Project Director PIU-Rewari, SCO-No.2, 2nd 01274-221858
DGM (T) Floor, Sector-1, Brass Market, Rewari - 123401,
39 Shri Satish Kaul, Project Director – PIU National Highways 0177-2832919
GM (T) Authority of India Shimla, Amar Villa, Near
Shanti Kutia, Uppar Chakkar Shimla, Tehsil &
Distt. Shimla, Himachal Pradesh
40 Shri Satish Kaul, Project Director – PIU National Highways 01792-220110
DGM (T) Authority of India Shimla,Shakti Kutia, Near
Hotel Ambusha, The Mall, Solan - 173212,
Himachal Pradesh
41 Col. M.K. Jain Project Director – PIU National Highways 0191-2465912 &
GM (T) Authority of India H. No. 5, Sector – 7, Trikuta 2473363
Nagar, Jammu – 180015
42 Shri S. Veerendra, Project Director – PIU National Highways 0199-8244088
DGM (T) Authority of India H.No.329, Ward No.11, New
Jail Road, Shiv Nager, Udhampur - 182101
43 Shri A.K. Singh, Project Director - PIU National Highways 06540-283090 &
Manager (T) Authority of India NHAI Complex, Kandra I.B. 283184
Post Bhitia, Govindpur, Distt. Dhanbad,
Jharkhand
44 Shri Awadesh Kumar, Project Director - PIU National Highways 0651-2245293
DGM (T) Authority of India C-76, Harmoo Housing
Colony, Near Sahjanand Chowk, Ranchi.
45 Shri R.K. Gupta, Project Director National Highways Authority 080-28394383
GM (T) of India National Highways Authority of India
Project Implementation Unit, Survey No.13.
Nagasandra Village, 14th Km. Bangalore-
Tumkur Road, Hesaragatta, Bangalore - 73
46 Shri Samundra Singh, Project Director - PIU National Highways 0836 – 2461442 &

18
GM (T) Authority of India 2nd Cross, Sattur Colony 2461244
Vidyagiri, Dharwad –580004

47 Shri P.N. Gawasane, Project Director-PIU National Highways 08244-254499


Manager (T) Authority of India Ros Ville, Bishop’s
Compound Behind State Bank of Mysore
Valencia Kankanady Post Mangalore-575 002

48 Shri Vijaya Kumar S., Project Director National Highways Authority 08194-223344 &
DGM (T) of India Near J.M.I.T. Campus, NH-4 (Km 201) 221929
Chitradurga-577502

49 Shri C.T. Abraham, Project Director - PIU National Highways 0484-2559416


DGM (T) Authority of India 2B, RAK Tower 2nd floor
Edapally junction Cochin - 682 024

50 Shri G. Ramanathan, Project Director – PIU National Highways 0491-2573790 &


Manager (T) Authority of India No. 8/1187, “Arumughan 2573791
Colony” Chandranagar, Palakkad District Kerala
– 678 007
51 Shri R. Venkita Krishnan, Project Director Project Implementation Unit 0471 – 2460924
Manager (T) National Highways Authority of India TC
42/356 (PN-4), Perambil House Perambil Nagar,
Muttathara Vallakadavu Thiruvananthapuram-
695 008 Kerala
52 Sh. Shyam Kumar, General National Highways Authority of India TC 0471 – 2460924
Manager & State Level 42/356 (PN-4), Perambil House Perambil Nagar,
Officer Muttathara Vallakadavu Thiruvananthapuram-
695 008 Kerala
53 Shri M. Subbarao, Project Director Project Implementation Unit 0495-2376818
Manager (T) National Highways Authority of India H No.
2/2175-B Krishna Kripa Aishwarya Road Civil
Station P.O. Kozhikode-673020 Kerala
54 Shri Devendra Tiwari, Project Director, National Highways Authority 0755-2460089
DGM (T) of India, E-1/200, Near Metro Plaza, Gate No.7,
Arera Colony, Bhopal - 462016 (M.P.)
55 Shri S.K. Mishra, Project Director - PIU National Highways 0751-2231485
DGM (T) Authority of India House No. 13, Vivekanand
Colony Saraswati Nagar University Road,
Gwalior-474011 (MP)
56 Shri S.K. Singh, Project Director Project Implementation Unit 0731-2590037
DGM (T) National Highways Authority of India 128, Ist
floor, Brijeshwari Extension Bichauli Mardana
Road Indore-452 018 (M.P.)
57 Shri U.M. Sambharkar, Project Director Project Implementation Unit 07164-220909
GM (T) National Highways Authority of India Plot
No.344, Shankar Nagar, Pandhurna-480 334
(M.P.)

58 Shri Vivek Jaiswal, Project Director - PIU (Katni) National 07622-220253


DGM (T) Highways Authority of India H/O- Mansingh
Thakur, Sai Aata Chakki, Near Somnath
Mandir, Dubey Colony Katni.(MP)
59 Shri S.K. Singhai, Project Director Project Implementation Unit – 07792-230330
DGM (T) Narsinghpur National Highways Authority of
India Doctor’s Colony, Civil Lines Narsinghpur
(M.P.)-487001

19
60 Shri Sanjay Arya, Project Director National Highways Authority 07582-236412
DGM (T) of India 67, Shivaji Ward, Poddar Colony Sagar
Madhya Pradesh-470002
61 Shri Manoj Kr. Sharma, Project Director-PIU National Highways 07492-223902
Manager (T) Authority of India Narender Nagar Chhatri Road
(near Jain atta chakki) Shivpuri (MP)-473551
62 Shri Sanjay Arya, Project Director-PIU National Highways 07162-238120
PD Authority of India , H.No.84, Beside Polythene
Factory, Swarna Jayanti Nagar,Near Friends
Colony, Khajri Road, , Chhindwara-480001, MP

63 Shri Vivek Jaiswal, Project Director-PIU National Highways 0761-4047042 &


DGM (T) Authority of India , 184 Sheetalpuri Colony, 2688997
Baldevbagh Chowk, Jabalpur
64 Shri Iqbal Siddiqui, Project Director-PIU National Highways 07542-268051
DGM (T) Authority of India , No.185, Gandhi Nagar,
Kushmoda Road, Guna - 173001 (MP)
65 Shri B.P. Gupta, Project Director-PIU National Highways 07141-238447
DGM (T) Authority of India , Patel Ward, Near Mahale
Borewell Manas Nager, Itarsi Road, Sadar,
Betul - 460001 (MP)
66 Shri B.B. Ikhe, Project Director National highways Authority of 0721 – 2510035
DGM (T) India Project Implementation Unit – Amravati
“Matruchhaya” Plot No.33, Raguvir Co-op
Housing Society, Opp Bank of Maharashtra,
Badnera Road, Sai Nagar, Amravati – 444 607
67 Shri Umesh Bandoo Zagade, Project Director – CMU Manor National 0217-2603379
Manager (T) Highways Authority of India, United Arcade,
Ground Floor, S. No-149/2A/1, Hotgi Road,
Solapur-413003(MH)
68 Shri N.Y. Wadatwar, Project Director – PIU National Highways 0712-2249316
DGM (T) Authority of India Bungalow No.2, Shubankar
Apartments Plot No.159, Ambazari Hill Top
Area, Ram Nagar Nagpur – 440 010
69 Shri U.J. Chamargore, Project Director – PIU National Highways 0240-2481592
DGM (T) Authority of India, B-23, Near Kamgar Chowk,
N-4, CIDCO, New Aurangabad, Maharashtra-
431003,
70 Shri Sri Ram Mishra, Project Director Project Implementation Unit 0253-2372800
DGM (T) National Highways Authority of India
Saptashringi, Plot No. ASB-43 Ashwin Nagar,
CIDCO Nashik-422009 Maharashtra
71 Shri Vipin Sharma, Project Director-PIU (MC) National Highways 020-25231745 &
DGM (T) Authority of India S. No. 134/1, BAIF Bhavan 25231749
Campus Dr. Manibhai Desai Nagar Above Bank
of India (Warje Br.) NH-4, Wajre, Pune 411052

72 Shri S.K. Survase, Project Director National Highways Authority 022-27879404


GM (T) of India Project Implementation Unit, Survey
No. 63, D-Point on NH-4B, Chinchpada,
Kalamboli-Panvel Bypass Road, Panvel- 410
206
73 Shri Raj Chakrabarty, Project Director Shillong, NHAI SE, PWD , 0361-2644004
GM (T) Easter Circle Building Top Floor, Lower
Lachumiere Shillong – 793003, (Meghalaya)
74 Shri P.R. Beuria, Project Director - PIU National Highways 0680-2291796 &
DGM (T) Authority of India Surya Nivas, Sales Tax 2291721

20
Square, Engineering School Road, Berhampur-
760010-Orissa
75 Shri Aditya Kr. Ray, Project Director - PIU National Highways 0674-2392720
GM (T) Authority of India 1st Floor, Setu Bhawan,
Nayapalli Unit-VIII, Bhubaneswar-751012, Ph.
0674-2392720 Fax. 0674-2392740
76 Shri Chandra Kanta Project Director - PIU National Highways 06766-250011
Ganediwala, Manager (T) Authority of India, Plot No. 19/419, Badedera,
Mandua, Keonjhar - 758001. Orissa
77 Shri R.P. Bangar, Project Director - PIU National Highways 0181-2602185 &
DGM (T) Authority of India 135, Guru Amardas Nagar, 2603642
Near Verka Milk Plant, Jalandhar Bypass
Jalandhar
78 Shri P.K. Arora, Project Director Project Implementation Unit- 07432-233736 &
DGM (T) Jhalawara National Highways Authority of 233746
India Near Tata Motor, Virdavan On NH-12,
Jhalawar, Rajasthan
79 Shri S.K. Mallick, Project Director – PIU (EW) National Highways 01472-246474
DGM (T) Authority of India, 59 B, Bapu Nagar, Road No.
5. Senthi, Chittorgarh, Rajasthan-312001
80 Shri A.K. Jain, Project Director - PIU National Highways 0141-2351417 &
DGM (T) Authority of India D-35/1, Sajeevini Marg, 2351333
Hanuman Nagar, Vaisali Nagar, Jaipur- 302021
(Rajasthan)
81 Shri Harish Sharma, Project Director - PIU National Highways 0744-2433396
DGM (T) Authority of India 1-C-10, SFS Colony,
Talwandi KOTA (Rajasthan)-324005
82 Shri Subhash Janu, Project Director - PIU National Highways 01575-239100
DGM (T) Authority of India C/o Sangeeta Travels, Ward
No. 20, Near Toll Booth, NH-11, Reengus -
332404, Rajasthan
83 Shri H.K. Bhatt, Project Director National Highways Authority 0294-2428094
DGM (T) of India 14, Durga Nursery Road Udaipur-
313001

84 Shri C.S. Pareek, Project Director Project Implementation Unit 01432-2253416


Manager (T) National Highways Authority of India 3, Preeti
Bhagwat Niwas Malviya Nagar,
Sawaimadhopur Road Tonk – 304001 Rajasthan

85 Shri D.P. Soni, Project Director Project Implementation Unit 01462-227012


DGM (T) National Highways Authority of India A-11 ,
Chandra Kiran, RICCO Housing Colony ,
Beawar Rajastha

86 Shri Anoop Kulshreshta, Project Director Project Implementation Unit 09413311711


DGM (T) National Highways Authority of India 24,
Gajanand Greh Nirmn Samit, Sumerpur Road
Pali Rajasthan, 09413311711
87 Shri K. Ramesh Babu, Project Director, PIU- Chennai, National 044-22201795/
Manager (T) Highways Authority of India 1/54-28, Butt 22354135
Road, St. Thomas Mount, Near Kathipara
Junction, Chennai-600016, Tamil Nadu
88 Shri P.T. Mohan, Project Director - PIU (PC) National Highways 044-22354133
Manager (T) Authority of India 8th floor, Annexe Building
SPIC House, 88 Mount Road, Guindy,
Chennai-600032, Tamil Nadu

21
89 Shri S. Ganesh Kumar, Project Director - PIU National Highways 0422-2324734 &
DGM (T) Authority of India No.Old No.-28/1, New no. 2324735
51/2, 50 Feet Road, Krishnaswamy Nagar,
Backside of Gem Hospital, Ramnathpuram
Coimbatore – 641 018
90 Shri S. Govindaraju, Project Director – PIU/CMU National 04343-234250 &
Manager (T) Highways Authority of India 7E, 5th Floor, 236208
Jakkappan Nagar, Krishnagiri-635001
91 Shri M Thangamani, Project Director National Highways Authority 04324-223670
Manager (T) of India 10 Kamadhenu Nagar Karur-639 002
92 Shri Prashant Deva, Project Director National Highways Authority 0452-2387750
GM (T) of India H.No.83/1, SBI First colony extension,
Bye pass Road, Madurai, Tamil Nadu -
625016
93 Shri I. Ponniah, Project Director - PIU National Highways 0427-2449505 &
Manager (T) Authority of India IInd Floor, VSA Commercial 2447480
Complex, 9-11 Omalur Main Road, Near New
Bus Stand Salem – 636004.
94 Smt. P. Meenakshi, Project Director-PIU National Highways 0431-2482959
Manager (T) Authority of India 44, 1st Floor, 3rd Main Road
Pon Nagar Thiruchirappalli Trichy-620 001
95 Shri T.V. Shivaji, Project Director National Highways Authority 0462-2542899 &
Manager (T) of India PIU – Tuticorin (PC) Plot no. 112, 2540499
Rahmath Nagar, Near Dr. Poovalingam House
Post Tirunelveli, Tuticorin Road Palayamkottai,
Tirunelveli – 627011
96 Shri G. Athipathi, Project Director Project Implementation Unit 04362-246473
Manager (T) National Highways Authority of India No. 54,
Natarajapuram Colony North State Bank Colony
Road Medical College Road Thanjavur-613004
97 Shri M. Muthudayar, Project Director Project Implementation Unit 04565-230707
Manager (T) National Highways Authority of India No.1,
Second Floor, Subramaniapuram 3rd Street,
Karaikudi-630002 (TN)
98 Shri S.S. Bhaskaran, Project Director Project Implementation Unit 04146-251247
Manager (T) National Highways Authority of India
10,Govindasamy Nagar Behind Collectorate
Villupuram-605 602

99 Shri Abdul Basit, Project Director - PIU National Highways 0562-2604538 &
DGM (T) Authority of India 27 Kailash Vihar Nirbhay 2604539
Nagar Agra-282007

100 Shri P.K. Gupta, Project Director - PIU Allahabad National 0532-2422035 &
DGM (T) Highways Authority of India 18-C/28-A, 2421019
Sarojini Naidu Marg Civil Lines Allahabad-
211001
101 Shri Pankaj Singh, Project Director Project Implementation Unit 05542-285565
Manager (T) National Highways Authority of India Malviya
Marg, Bairahwa Hansraj Colony, Gandhi Nagar
Basti-272001 (UP)
102 Shri M.K. Gupta, Project Director - PIU National Highways 95120-2782406
DGM (T) Authority of India R-7/6, Raj Nagar,Ghaziabad
(U.P.)
103 Shri A.K. Mishra, Project Director – PIU National Highways 0551-2204539
DGM (T) Authority of India 812 Avas Vikas Colony
Betia Hata(East) Gorakhpur-273001

22
104 Shri J.K. Bansal, Project Director-PIU (EW) National Highways 05102450967
Manager (T) Authority of India Plot No. 610, Prabhavan
Building Behind Central Hotal, Civil Line
Satish Nagar, 284001 Jhansi (U.P.)- 248003
105 Shri Naveen Mishra, Project Director - PIU National Highways 0512-2603178
DGM (T) Authority of India Roli House, 128/681, K-
Block Kidwai Nagar, Kanpur-208011

106 Shri Pawan Verma, Project Director - PIU National Highways 0522-2726167
DGM (T) Authority of India 1/73G, Vineet Khand, Gomti
Nagar Lucknow – 226 010 (UP)

107 Shri Chakresh Jain, Project Director National Highways Authority 0581-2523752
DGM (T) of India 25, Green Park, Beesalpur Road,
Bareilly-243006(UP),
108 Shri Gautam A., Project Director National Highways Authority 0535-2702526
GM (T) of India, 256, Firoz Gandhi Nagar, Rai Bareilly-
229001(UP), Tele./Fax. 0535-2702527,
109 Shri Pooran Singh, Project Director - PIU National Highways 0591-2330533
DGM (T) Authority of India ‘Saroj Villa’ near Prakash
Enclave, Kanth Road, Moradabad
110 Shri M.K. Gupta, Project Director National Highways Authority 0121-2576903
DGM (T) of India 29-30 Anand Lok, Indraprasth Estate
Colony Roorkee Road, Meerut U.P.)250002
111 Shri S.K. Gupta, Project Director - PIU National Highways 0542-2208073 &
DGM (T) Authority of India S-8/108 DIG Colony, 0542-2203530
Maqbool Alam Road, Varanasi –220 001
112 Shri Rajeev Agarwal, Project Director - PIU National Highways 0573-2280481 &
GM (T) Authority of India, A-215, Yamunapuram Near 2280482
Saidham Bulandshahar
113 PD, PIU Aligarh Project Director - PIU National Highways
Authority of India, 47-48, Dream City Colony,
opp Bal Jeevan Ghutti, G.T. Road, Sarsol.
Aligarh, UP
114 Shri M.K. Jain, Project Director Project Implementation Unit 0135-2669562
GM (T) National Highways Authority of India PIU-
Dehradun House No-5, Lane-4, Sector-4, Teg
Bahadur Road, Dehradun
115 Shri A.K.S. Bhadoria, Project Director Project Implementation Unit 09889005892
DGM (T) National Highways Authority of India PIU-
Rudrapur, A-42, Green Park, Rudrapur
116 Shri C.S. Verma, Project Director - PIU National Highways 0343-2535766 &
DGM (T) Authority of India PIU, Durgapur, NHAI 2534676
Complex, Sector 2(A) Bidhan Nagar,
Durgapur-713212
117 Shri R.P. Singh, Project Director - PIU National Highways 03222-227681 &
GM (T) Authority of India NH-60, NHAI Complex, 227680
Near Chaurangi, P.O. Inda, Kharagpur - 721305
118 Shir Anil Dixit, Project Director - National Highways Authority 033-22268130 &
DGM (T) of India White House, 2nd Floor, A-Block, Park 22268131 &
Street, Kolkata-16 22268132
119 Shri G.K. Dutta, Project Director Project Implementation Unit 03472-271713
DGM (T) National Highways Authority of India P.O. &
Vill. – Bhatjangla, Near FCI Godown
Krishnagar, Distt. Nadia-741102
120 Shri M. Saifullah, Project Director Project Implementation Unit- 03512-260630
DGM (T) Malda National Highways Authority of India

23
UCO Bank Building 2nd Floor Mangalbari (NH-
34) Mangalbari Pin-732142 Malda

121 Shri R.K. Chaudhary, Project Director - PIU (Siliguri) National 0353-2540564/
DGM (T) Highways Authority of India Sevoke Road, 2½ 2540565
Mile, Jyotinagar Near Don Bosco School
Siliguri 734001 (WB)
122 Shri Y.B. Singh, Project Director Project Implementation Unit 05644220240
DGM (T) National Highways Authority of India
C-79, Jawahar Nagar, Bharatpur – 321 001
123 Shri Sunil Agarwal, Project Director Project Implementation Unit 02836-260104/
Manager (T) National Highways Authority of India 02742-268253
Z-6, Ground Floor, Near Devine Life Society
Hospital (Sterling) Adipur, Distt. Kutch, Pin –
370 205
124 Shri T.V. Sivaji, Project Director Project Implementation Unit 04637-222985
Manager (T) National Highways Authority of India , Door
No.13., Travellers Bungalow Road, Kamraj
Nagar, 1st Street, Valliyoor - 627117, Tamil
Nadu
125 Shri Veerendra Singh, Project Director – PIU National Highways 0194-2478026
DGM (T) Authority of India Baitul Hamd, Opp SBI
Rajbagh, Srinager- 190008 J&K

Appendix-II
List of Nodal Officers at HQs

S Name of officer & Jurisdiction/States Address Phone No./ Extn.


No designation
1. Shri V.K. Sharma, Land Acquisition G-5&6, Dwarka, 25074100/25074200 -
CGM (LA) Sector-10, New 1205
Delhi-110075
2. Shri M.P. Sharma, Consolidated information - Do - 25074100/25074200 -
CGM (Tech.) on procurement of works 1311
3 Shri N.R. Dash, Matters concerning PPP - Do - 25074100/25074200 -
CGM (Fin./BOT) Policy 1309
4. Shri S.S. Gaharwar, Haryana, Punjab - Do - 25074100/25074200 -
GM (Tech.) 1339
5. Shri G.K. Sahu, NE Region - Do - 25074100/25074200 -
GM (Tech.) 1337
6. Shri A.K. Sharma, Maharashtra, Goa, Gujarat - Do - 25074100/25074200 -
GM (Tech.) 1315
7. Shri S. Manivasagam, IT / MIS matters - Do - 25074100/25074200 -
Manager (IT) 1517
8. Shri Pankaj Gupta, Corridor Management - Do - 25074100/25074200 -
GM (Tech) 1525
9. Shri R.C. Palekar, Electronics related issues - Do - 25074100/25074200 -
GM (Tech.) 1409
10. Shri M.P.S. Rana, Orissa - Do - 25074100/25074200 -
GM (Tech.) 1421
11. Shri Tilak Raj, Legal / Arbitration matters - Do - 25074100/25074200 -
GM (Legal) 1416
12. Shri Abdul Ali, Commercial Operations - Do - 25074100/25074200 -
GM (CO) 1121
13. Shri L.P. Padhy, Rajasthan - Do - 25074100/25074200 -
GM (Tech.) 1412

24
14. Shri S.L. Fageria, J&K, Himachal Pradesh - Do - 25074100/25074200 -
GM (Tech.) 1113
15. Shri Sashank Kumar, Karnataka, Kerala - Do - 25074100/25074200 -
GM (Tech.) 1365
16. Shri A.K. Mishra, Madhya Pradesh, - Do - 25074100/25074200 -
GM (Tech.) Chhattisgarh 1107
17. Shri H.N. Mallick, Uttar Pradesh, Uttarakhand - Do - 25074100/25074200 -
GM (Tech) 1505
18. Shri Vishal Gupta, Vigilance - Do - 25074100/25074200 -
GM (Vig) 1417
19. Shri A. Srivastava, Bihar, Jharkhand - Do - 25074100/25074200 -
GM (Tech) 1111
20. Shri V.K. Rajawat, Andhra Pradesh, - Do - 25074100/25074200 -
GM (Tech) Pondicherry & Tamil 1101
Nadu
21. Shri K.V.N. Kumar, West Bengal - Do - 25074100/25074200 -
GM (Tech) 1343
22. Shri Rakesh Nagar, HR & Admn. - Do - 25074100/25074200 -
GM (Admn/HR)-I 1357
23. Shri A.K. Singh, Quality Assurance - Do - 25074100/25074200 -
GM (Tech) 1506
24. Col. Kamlendra Singh, Matters concerning - Do - 25074100/25074200 -
GM (TIC) Technology Induction Cell
25. Shri A.S. Verma, Road Safety Cell - Do - 25074100/25074200 -
GM (RSC) 1410
26. Shri S.R. Tholia, Port Connectivity Projects - Do - 25074100/25074200 -
GM (PC) 1530
27. Shri R.B. Sinha, Contract Management Cell - Do - 25074100/25074200 -
GM (CMC) 1403
28. Shri Deepak Saxena, Expressway - Do - 25074100/25074200 -
DGM (Tech.) 1406
29. Shri K.V. Singh, Delhi - Do - 25074100/25074200 -
DGM (Tech.) 2468
30. Shri Pankaj Vishal ROB - Do - 25074100/25074200 -
DGM (ROB) 1468
31. Shri Subhash Khurana, Finance - Do - 25074100/25074200 -
Manager (Fin) 2520

25

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