Thomas Tipton

Thomas Tipton
PMP
Beaverton, OR
-Email me on Indeed: http://www.indeed.com/r/Thomas-Tipton/99b1e7e3ff731c3c
Project/Program Manager • Client Services • Business Development Leader • Client Operations

Manager
➢ Enterprising, influential and growth-focused business leader with 25+ years of experience driving
organizational performance and revenue results through strategic leadership, meticulous project/
program execution, and a laser-like focus on customers' needs. Specific expertise within the tech and
manufacturing sectors.
➢ Committed to continuously improving processes and methods; a "builder" and "improver" with
strong knowledge of Scrum, Lean / Six Sigma principles and demonstrated success in streamlining /
automating processes.
➢ A talented project manager who can confidently assess the big picture and then assemble the
right resources to move a project from concept through to successful completion, on time and within
budget.
➢ An inspiring, hands-on coach and manager; a natural leader who inspires people to invest in their
work and perform with tenacity, focus and a commitment to pulling off the impossible.
➢ Superior rapport and alliance building capabilities; an expert at forging strong, mutually beneficial
customer relationships, diffusing customer issues or concerns, and making clients feel confident in
their investments.
Willing to relocate to: Spokane, WA - Coeur d'Alene, ID - Sand Lake, ID
Work Experience
Project/Program Manager
DWFritz Automation - Wilsonville, OR
2015 to Present
DWFritz, world-class practices combine with cutting-edge technology to produce brilliant automation
solutions. Engineered-to-order, automated machines, that are one-of-a-kind resulting in systems that
are robust, reliable, and built to last. Innovation is the way at DWFritz. Employees are encouraged to
"Find a Better Way" - one of five Core Values that keeps DWFritz ahead of its competition and promotes
continued growth.
Sr. Project Manager

DWFritz
2015 to Present
At DWFritz, every Project Manager is critical to the success of the company at large. I have clear
ownership over large and complex projects - seeing each one from concept development through
installation, keeping large teams moving in the right direction, and navigating quickly to meet demanding
timelines from our clients. World-class customers require dynamic, brilliant solutions, so the expectation
is the Project Manager is a highly skilled leader who knows how to foster a collaborative environment,
understand highly complex and technical requirements, and demonstrate influence with internal and
external stakeholders. Each engineered to order machine is unique and therefore requires a Project
Manager who enjoys a challenge, is self-driven, and will dig deep to get the job done.
• Coordinate and provide consultation on proposal development as required, including estimating

engineering efforts on projects and scheduling projects for proposals.
• Coordinate and manage the development of specifications and user requirements.
• Develop and manages a Project Management Plan (PMP), individually and in a team environment that
meets or exceeds client's requirements and expectations.
• Collaborates with Engineering Leads to monitor and coordinate all aspects of the design process -
mechanical layouts, details, assemblies, electrical controls, and software development.
• Conduct regularly scheduled project team meetings both internal and with the customer.
• Initiate corrective actions, as required, to keep projects on task and provides project direction during
problem resolution.
• Develop and manage a communication matrix and protocol with the customer to ensure engagement
and collaboration throughout the project lifecycle.
• Establish and maintain an open issue and action item list (internally and between DWFritz and client).
• Utilize project schedule and WBS to determine resource requirements and manages those resources
to meet project goals.
• Proactively manages both risks and opportunities and regularly communicates to the business and the
customer as needed.
• Responsible for periodic updates of project financials including but not limited to revenue budgets, cost
budgets and forecasts, while maintaining communication to upper management/accounting on potential
risk and risk resolution for assigned orders or orders with same end-user/customers.
• Prepare and maintain a project status reports to be delivered to the customer on a regular basis
throughout the lifecycle of the project.
• Mentors and trains Project Managers and project team members in order to expedite development and
improve project execution.
• Assists Director of Project Management with overall project prioritization, resource allocation and overall
functional integration.
Key Highlights:
• Managed projects for Apple, delivered over a dozen projects contributing to over $40M in revenue.
Managed inspection projects for I-Phone and assembly projects for the Mac Notebook and I-Pad.
• Managed projects for Tesla, delivered several projects for both the Gigawatt factory and the automobile
production facility, a portfolio worth over $15M per year.
• Participated in projects for other tier one clients, Ford, Johnson and Johnson, Microsoft, and others.
Project Manager
Ultratech Inc - San Jose, CA
August 1995 to August 2015
International technology company that supplies equipment to global semiconductor fabrication plants,
and also makes tools for nanotechnology applications used in optical networking, data storage and
automotive and display industries.
Business Development Project Manager

Ultratech
2010 to 2015
• Invited to lead the business development group based on exceptional performance and strengths
in project management and client services. Relocated back to San Jose to take on a hybrid role with
combined business development, client operations and project management accountability.
• Partner with Engineering and Marketing teams to determine new product / equipment opportunities
and manage the launch and commercialization of these offerings. Also support development of targeted
marketing and sales collateral for top OEMs, including Intel, Samsung and IBM.
• Serve as the single point of contact for clients throughout complex projects, from RFQ through
delivery of advanced semiconductor systems. Also plan, execute and control global product integrations,
equipment upgrades, system relocations and process improvements.
Key Highlights:
• Drove quarterly revenue increases of 25%+ -- for Field Service, Training, Applications and Parts Sales.
Achieved by improving productivity, streamlining processes and removing waste so that the team could
focus their energy on growth. This move also dramatically improved team morale.
• Delivered a departmental revenue increase of 30% in one year, from $32M to $42M.
• Led process and business system redesign projects that reduced staffing costs by 30%, increased
efficiency and resulted in revenue increases of 32%.
• Implemented a quality improvement program that increased on-time project delivery by 55%. Achieved
through process improvements to the team's project post-mortem analysis.
• Transformed the Customer Service group that was once considered an afterthought into a vital
contributor to Ultratech. Inspired the team to transition from a reactive, passive entity to a vibrant
revenue generator.
Account Manager
Ultratech - Portland, OR
2002 to 2010
• Promoted into a global leadership role, serving as worldwide field service and account manager for
Intel locations in the U.S., Israel, China and Ireland.
• Led a high-performing field team of 20+ in serving Ultratech equipment at customer sites and ensuring
customer satisfaction on a daily basis.
• Played a key role in negotiating new equipment sales and service contracts, regularly interfacing with
senior and mid-level managers from around the world.
Key Highlights:
• Set about an immediate plan to become a standout supplier with Intel, increasing the customer
scorecard from less than 80% to 95%+ within one year.
• Streamlined incident reporting, issue tracking and knowledge sharing through the development of a
web-based application and database that also managed parts ordering and part return and featured built-
in business analytics that tracked MTBF, MTTR, and equipment availability.
• Dramatically improved MTBI for Intel installed equipment, from 40 hours to over 2,500 hours.
Manufacturing Engineering / Field Service Engineer

Ultratech
1995 to 2002
• Initially hired as a manufacturing technician, specializing in final test and customer source inspections.
Quickly demonstrated ability to deliver operational efficiency and streamline problem solving and was
promoted to manufacturing engineering.
• Performance and commitment to customers made such an impact on Intel that the client made
acceptance of a challenged new system contingent upon my service as onsite Engineer-in-Charge (FSE).
Relocated to Portland to take on this role at Intel HQ.
• Led a team of eight FSEs in providing ongoing technical support and training to both employees and
customers. Served as the single point of contact between Intel and Ultratech.
Key Highlights:
• Introduced new procedures that increased productivity, improved quality and increased profitability.
Specific improvements include: increase of MTBF to more than 2,500 hours and MTTR to less than 24
hours.
• Earned the trust of Intel, enabling Ultratech to expand to 100+ systems worldwide within three years.
The company had originally targeted 10.
• Authored all of the preventative maintenance guidelines and procedures for Intel, which served as
a key component to improving MTBF. Several guidelines were subsequently adopted companywide at
Ultratech.
Education
Project Management Professional

University of California Berkeley, Hass School of Business - Berkeley, CA
2012 to 2014
Bachelor of Science in Project Management

George Fox University
Electronic Engineering Technology

DeVry Institute of Technology
Skills
• # Project Management # Program Management # Client Operations Management # Customer
Service # Business Development # Account Management # New Product Integration # Process
Improvement # Lean / Six Sigma / Scrum # Resource Management # Team Leadership # Employee
Development # Large Budget Management # Revenue Forecasts # Issues Resolution # Problem
Solving # Marketing / Promotions # Quotes & Proposals # Risk Management # Data Mining /
Analysis (10+ years)
• PMP
• PMI
• Program Management
• Apple
• Apqp
• Agile
• Project / Program Management
• Change Management
• Project Implementation
• Microsoft Project
• SQL
• Project Planning
• Data Warehouse
• Agile (10+ years)
Certifications and Licenses
PMP
June 2014 to Present
Certified Project Management Practitioner from University of California Berkeley
Project Management Professional (PMP)
Driver's License
Certified ScrumMaster (CSM)

Present
Lean Six Sigma Yellow Belt

Present

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Thomas Tipton

Project/Program Manager • Client Services • Business Development Leader • Client Operations

Willing to relocate to: Spokane, WA - Coeur d'Alene, ID - Sand Lake, ID

Sr. Project Manager

• Coordinate and provide consultation on proposal development as required, including estimating

Business Development Project Manager

Manufacturing Engineering / Field Service Engineer

Project Management Professional

Bachelor of Science in Project Management

Electronic Engineering Technology

Project Management Professional (PMP)

Certified ScrumMaster (CSM)

Lean Six Sigma Yellow Belt

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