Operation Manual

Smart-UPS™
Uninterruptible Power Supply

750/1000/1500/2200/3000 VA
Tower / Rack-Mount 2U

120 Vac/230 Vac

su 10
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Important Safety Messages
SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during
installation and maintenance of the UPS and batteries.

Read the instructions carefully. Become familiar with the device before trying to install, operate, service or
maintain it. The following special messages may appear throughout this document or on the equipment to warn of
potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to a Danger or Warning product safety label indicates that an
electrical hazard exists that will result in personal injury if the instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious
injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious
injury.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.

NOTICE
NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

<18 kg 18-32 kg 32-55 kg >55 kg
<40 lb 40-70 lb 70-120 lb >120 lb

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 1

Safety and General Information
Inspect the package contents upon receipt.
Notify the carrier and dealer if there is any damage.
• Adhere to all national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Changes and modifications to this unit not expressly approved by APC by Schneider Electric could
void the warranty.
• This UPS is intended for indoor use only.
• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or
humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not
use surge protectors or extension cords.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch
circuit (mains). Before installing or servicing the equipment check that the:
• Input circuit breaker is in the OFF position.
• Internal UPS batteries are removed.

Electrical safety
• Use tools with insulated handles.
• Do not handle any metallic connector before power has been disconnected.
• For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a
qualified electrician.
• 230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe,
output cords attached to the UPS must not exceed 10 meters in length.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer
equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the
UPS. The conductor must have the same size and insulation material as the grounded and ungrounded
branch circuit supply conductors. The conductor will typically be green, with or without a yellow stripe.
• Leakage current for a pluggable, Type A UPS may exceed 3.5 mA when a separate ground terminal is used.
• The UPS input ground conductor must be properly bonded to protective earth at the service panel.
• If the UPS input power is supplied by a separately derived system, the ground conductor must be properly
bonded at the supply transformer or motor generator set.

2 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

Hardwire safety
• Check that all branch circuit (mains) and low voltage (control) circuits are deenergized, and locked out
before installing cables or making connections, whether in the junction box or to the UPS.
• Wiring by a qualified electrician is required.
• Check national and local codes before wiring.
• Strain relief is required for all hardwiring (supplied with select products). Snap in type strain reliefs are
recommended.
• All openings that allow access to UPS hardwire terminals must be covered. Failure to do so may result in
personal injury or equipment damage.
• Select wire size and connectors according to national and local codes.

Battery safety
• When replacing batteries, replace with the same number and type.
• The batteries typically last for two to five years. Environmental factors impact battery life. Elevated
ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery
life. The battery should be replaced before end of life.
• Replace the batteries immediately when the unit indicates battery replacement is necessary.
• APC by Schneider Electric uses sealed lead acid batteries. Under normal use and handling, there is no
contact with the internal components of the battery. Over charging, over heating or other misuse of batteries
can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to the skin
and eyes.
• CAUTION: Before installing or replacing the batteries, remove jewelry such as wristwatches and rings.
High short circuit current through conductive materials could cause severe burns.
• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
• CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes and may be
toxic.

General information
• The model and serial numbers are located on a small, rear panel label. For some models, an additional label
is located on the chassis under the front bezel.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.

FCC Class A radio frequency warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are intended to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
WARNING: This is a category C2 UPS product. In a residential environment, this product may cause radio
interference, in which case the user may be required to take additional measures.

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 3

SMT750RM2UC and SMT750RMI2UC Rack-Mount SMT750C and SMT750IC Tower

87a
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88a
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SMT1000RM2UC, SMT1000RMI2UC, SMT1500RM2UC and SMT1000C, SMT1000IC, SMT1500C and

SMT1500RMI2UC Rack-Mount SMT1500IC Tower

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SMT2200RM2UC, SMT2200RMI2UC. SMT3000RM2UC and SMT2200C, SMT2200IC, SMT3000C and

SMT3000RMI2UC Rack-Mount SMT3000IC Tower

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Specifications
For additional specifications, refer to the APC Web site at www.apc.com.

Environmental specifications
Operating 0° to 40° C (32° to 104° F)
Temperature -15° to 45° C (5° to 113° F)
Storage charge UPS battery every six
months
Operating 3,000 m (10,000 ft)
Maximum Elevation
Storage 15,000 m (50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing

4 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

Product Overview
= SMT750RM2UC and SMT750RMI2UC Rack-Mount SMT750C and SMT750IC Tower

a 0a
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9
su 0 su

SMT1000RM2UC, SMT1000RMI2UC, SMT1000C and SMT1000IC Tower

SMT1500RM2UC and SMT1500RMI2UC Rack-Mount

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91
09
su

6a
0 96
su

SMT1500C and SMT1500IC Tower SMT2200C, SMT2200IC, SMT3000C and SMT3000IC

Tower

a
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09
su

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SMT2200RM2UC, SMT2200RMI2UC, SMT3000RM2UC and

SMT3000RMI2UC Rack-Mount

 Display (more information below)

 Bezel
su 100
5a  Battery
 Internal battery connector

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 5

Front panel display features
 Online LED
 UPS ON/OFF
 On Battery LED
 Error Detected LED
 Replace Battery LED
 Multi-lingual display screen
 UP/DOWN Selection arrows
 ENTER
APC By Schneider  ESCAPE
Electric

su0343a

Rear panel features

 APC™ SmartConnect port  Controlled outlet group

 Serial port  Outlets
 USB port  UPS input
 Chassis ground connection screw  Battery connector (located on the front panel of rack-mount models)
 Smart Slot  Input circuit breaker
 Output circuit breaker/overload  EPO connector
protection
SMT750RM2UC Rack-Mount

LINK/ACT

NE TWORK

su0985b

SMT750RMI2UC Rack-Mount

LINK/ACT

NE TWORK

su0985c

6 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

SMT1000RM2UC and SMT1500RM2UC Rack-Mount

LINK/ACT

NETWO RK

su0963b

SMT1000RMI2UC and SMT1500RMI2UC Rack-Mount

su0963c

SMT2200RM2UC and SMT3000RM2UC Rack-Mount

SMT3000RM2UC

LINK/ACT

NETWORK

su1010b

SMT2200RMI2UC and SMT3000RMI2UC Rack-Mount

su1010c

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 7

SMT750C Tower SMT750IC Tower

LINK/ACT

NETWORK

su0986b su0986c

SMT1000C and SMT1500C Tower SMT1000IC and SMT1500IC Tower

LINK/ACT

NETWORK

su0962b su0962c

8 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

 SMT2200C and SMT3000C Tower SMT2200IC and SMT3000IC Tower

NETWORK
LINK/ACT

SMT3000C

su1009b su1009c

Dimensions and weights

SMT750C, SMT750IC, SMT1000C, SMT1000IC, SMT750RM2UC, SMT750RMI2UC, SMT1000RM2UC,
SMT1500C and SMT1500IC Tower Models SMT1000RMI2UC, SMT1500RM2UC and SMT1500RMI2UC
Rack-Mount Models

s u0
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s u09
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Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 9

SMT2200C, SMT2200IC, SMT3000C and SMT3000IC SMT2200RM2UC, SMT2200RMI2UC, SMT3000RM2UC and
Tower Models SMT3000RMI2UC Rack-Mount Models

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Model Dimensions (in/mm) H x W x D Weight (lb / kg)

SMT750C 6.3 x 5.4 x 14.5 in (161 x 138 x 369 mm) 27.5 / 12.5
SMT1000C 44.3 / 20.1
8.6 x 6.7 x 17.3 in (219 x 171 x 439 mm)
SMT1500C 54.3 / 24.6
SMT2200C 112 / 50.9
17 x 7.7 x 21.4 in (432 x 196 x 544 mm)
SMT3000C 116 / 52.7
SMT750RM2UC 3.4 x 17 x 16 in (86 x 432 x 409 mm) 39 / 17.7
SMT1000RM2UC 55.7 / 25.3
3.4 x 17 x 18.8 in (86 x 432 x 477 mm)
SMT1500RM2UC 58.3 / 26.5
SMT2200RM2UC 93.1 / 42.3
3.4 x 17 x 26.9 in(86 x 432 x 683 mm)
SMT3000RM2UC 97.4 / 44.3

10 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

Installation
For UPS installation information, refer to the Installation Guide included with the UPS.
The Installation Guide is also available on the Documentation CD included with the UPS and on the APC by
Schneider Electric Web site, www.apc.com.

Placement
The UPS is intended for IT environments. Avoid placement where there is excessive dust, temperature and
humidity. Note that temperature in excess of 25o C may have an adverse effect on battery and UPS life. All vents on
the side or rear of the UPS should be free of obstructions.
The UPS is heavy. For rack-mount units it is suggested that the batteries be removed for easier installation. The
UPS should be placed near the bottom of the rack.

Connect to equipment and utilities

Note: The UPS will charge to 90% capacity in the first three hours of normal operation.
Do not expect full battery runtime capability during this initial charge period.

CAUTION
RISK OF DAMAGE TO EQUIPMENT OR PERSONNEL

• Adhere to all local and national electrical codes.

• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in injury.

1. Connect equipment to the outlets in

the rear of the UPS. Some models are
equipped with controlled outlet
groups. Refer to the “Configuration”
section of this manual for further
instructions on the use of controlled
outlet groups.
2. Connect the APC™ SmartConnect
port to your nearest network
switch using the cable provided. su0968a

3. Connect the UPS input to AC power.

Note: Once power is connected the
display will be active. LINK/ACT

4. Press the main power button NETW ORK

on the UPS display to turn on the UPS
output.
Note: The On-line LED will
light green when the output is on.
5. When the UPS is powered on for the first time the LCD screen displays the Setup Wizard and asks a number of
basic set-up questions. They can be answered simply by using the arrow and enter keys
on the display.
6. Log onto www.smartconnect.apc.com or scan the QR code to launch the registration process. The website
includes instructions to setup your online account, activate your warranty and begin managing your UPS
remotely.

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 11

SMT750RM2UC and SMT750RMI2UC Rack-Mount Models

SMT750RMI2UC

su0968c

LINK/ACT

NETW ORK

SMT1000RM2UC, SMT1000RMI2UC, SMT1500RM2UC and SMT1500RMI2UC Rack-Mount Models

SMT1000RMI2UC and
SMT1500RMI2UC

su0968b

LINK/ACT

NETW ORK

12 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

SMT2200RM2UC, SMT2200RMI2UC, SMT3000RM2UC and SMT3000RMI2UC Rack-Mount Models

SMT2200RMI2UC and SMT3000RMI2UC

su1007b

LINK/ACT
LINK/ACT

NETWORK
NETWORK

SMT750C and SMT750IC Tower Models

LINK /ACT

NETWO RK

SMT750IC

su0441e

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 13

SMT1000C, SMT1000IC, SMT15000C and SMT1500IC Tower Models

LINK /ACT

NETWO RK

SMT1000IC and
SMT1500IC

su0441d

SMT2200C, SMT2200IC, SMT3000C and SMT3000IC Tower Models

LINK/ACT
NETWORK
NETWO RK

LINK/ACT

SMT2200IC and
SMT3000IC

su1008b

Note: By connecting this product to the Internet using the APC SmartConnect port, you are agreeing to APC
SmartConnect Terms of Use, as found at smartconnect.apc.com. Schneider Electric Data Privacy Policy can also be
found at smartconnect.apc.com.

14 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

Start up Settings
When the UPS is powered on for the first time the display interface displays the Setup Wizard to configure the start
up settings. Configuration can also be performed using PowerChute™ software.
Note: If the start up settings asked by the Setup Wizard are not selected completely, turning on UPS output is
prohibited. If the UPS output is turned on, the Setup Wizard will be displayed again to complete the configuration
of the start up settings.

Function Factory Default Options Description

Language English English The language for the display interface.
French*
German*
Spanish* *Language options will vary by model.
Italian*
Portuguese*
Japanese*
Local Power Good Good Select the quality of input AC power.
Quality Fair • If Good is selected, the unit will go on battery power more often to
Poor provide the cleanest power supply to the connected equipment.
• If Poor is selected, the UPS will tolerate more fluctuations in power
and will go on battery power less often.
If unsure of the local power quality, select Good.
Menu Type Standard Standard The standard menu displays the most commonly required menus for
Advanced most users. The advanced menus include all parameters.
Today’s Date Manufacture Use the arrows to enter today’s day, and the to
date complete the settings.

Connect and Install Management Software

Smart-UPS is provided with PowerChute management software for unattended operating system shutdown, UPS
monitoring, UPS control and energy reporting. The following diagram is a representation of a typical server
installation.
1 . Connect the USB cable from the rear of
the UPS to the protected device
such as a server.
2 . For a server or other device with an
operating system, load the PowerChute
CD and follow the on-screen set-up
instructions. PowerChute provides for
graceful shutdown in the event of an
extended power outage and is a
powerful management interface on the
local network.
3 . A built-in serial port is also
available for additional communication
options with an optional serial cable.
For more detailed information on
supported protocols and options refer to
application note #181 at www.apc.com.
4 . Even more communication options are
available via the built-in Smartslot.

Refer to www.apc.com for more

information.

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 15

Operation
Using the display
These Smart-UPS models are equipped with an intuitive and configurable LCD display. This display complements
the software interface as they convey similar information and either may be used to configure the UPS settings.
The display consists of the following keys and indicators:
Main on/off
This button is used to turn the UPS output power on and off.

Quick status LEDs

The online indicator illuminates green when UPS output is turned on and operating on
AC power.
The on-battery battery indicator illuminates orange and the unit will continue to emit a
series of short beeps indicating that the UPS is operating on battery power.
The error detected LED will illuminate red if the unit detects an error condition. The
display screen may also indicate an error message or code.
The replace battery indicator illuminates red when the UPS battery does not pass self test
and requires replacement.
Escape The escape key always returns the display to the previous screen. It is used to exit the
various display menus.
Return
The return key is used to confirm a selection and/or enter a menu.

Up/down selection arrows

The arrows are used to navigate through each menu selection.

The display has two main display/menu options – standard and advanced.

Load: 18% On Utility

Batt: 100% Efficiency: 98%
su0983a su0984a
Standard Menu Display Advanced Menu Display
Note: The standard menu is the default setting and does not contain all of the menus and attributes of the advanced
menu. The advanced menu automatically scrolls through multiple screens.

Standard menus
The Standard menus are the most commonly used menus. The following is a list of some items displayed in this
menu mode. Visit apc.com for additional details.
Menu General Functions
Status View UPS information:
• Operating Mode • Battery Temp
• Efficiency • Input
• Load Power • Output
• Load VA • SmartConnect
• Battery Charge state • Probe 1, Probe 2, when NMC and sensor probes
• Estimated Runtime are installed
Configuration Configure UPS settings:
• Language • Display (Auto Dim, Auto Off, Always On)
• Green Mode • Reset to Factory Default
• Local Power Quality: Good, Fair, Poor • SmartConnect Control
• Menu Type: Standard or Advanced • Install FW?
• Audible Alarm
Test & Diags Perform UPS tests and diagnostic functions:
• UPS Self Test
• UPS Alarms Test
• Calibration Test

16 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

 Menu General Functions
About View UPS information:
• UPS Model • Replace Battery by
• UPS Part No. • Running UPS FW
• UPS Serial No. • Available UPS FW
• UPS Manufacture Date • UPS MAC
• Battery Part No. • UPS IP Address
• Battery Install Date • UPS Product Key
• SmartSlot Card (if installed)

Advanced menus
The Advanced menus provide additional options for the UPS and are available only if the display interface is
configured to use the Advanced menus.

Menu General Functions

Status View detailed UPS information:
• Operating Mode • Battery Voltage
• Efficiency • Battery Temp
• Load Power • Input
• Load VA • Output
• Load Amps • Outlet Groups
• Load Energy • SmartConnect
• Battery Charge State • Probe 1, Probe 2, when NMC and sensor probes
• Estimated Runtime are installed
Control Control the Main and Controlled Outlet Group to turn on, turn off, shutdown, or reboot:
• UPS Control
• Outlet Group Control
Configuration Configure advanced UPS settings:
• Language • Reset Energy Meter
• Output Voltage • Enter Setup Wizard
• Green Mode • Reset to Factory Defaults
• Local Power Quality • Site Wiring Fault
• Menu Type • Modbus
• Audible Alarm • Modbus Address
• Display • Config Main Group Outlets
• Sensitivity • Config Group Outlets (if Controlled Outlet is
• Low Transfer available)
• High Transfer • SmartConnect Control
• Auto Self Test • Install FW? (only available if a firmware update is
available)
• NMC IP Address Settings (if NMC is available)
Test & Diag Perform UPS tests and diagnostics functions:
• UPS Self Test
• UPS Alarms Test
• Calibration Test
Logs View the error log for information about UPS errors that have occurred.
About View UPS information:
• UPS Model • Replace Battery by
• UPS Part No. • Running UPS FW
• UPS Serial No. • Available UPS FW
• UPS Manufacture Date • UPS MAC
• Battery Part No. • UPS IP Address
• Battery Install Date • UPS Product Key
• SmartSlot Card (if installed)

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 17

Configuration
General configuration settings
Configuration settings may be changed at any time using the LCD interface or PowerChute software. This table
provides a brief description of the general settings, for more detailed information on each of these parameters
consult application note 80 at www.apc.com.

Function Factory Default Options Description

High Transfer 120 V: 127 Vac 127 Vac - 136 Vac To avoid unnecessary battery usage, set the transfer point
higher if the AC voltage is chronically high and the
230 V: 253 Vac 253 Vac - 265 Vac connected equipment is known to work under this
condition. The Power Quality setting will automatically
change this setting.
Note: Use the Advanced Menus to configure this setting.
Low Transfer 120 V: 106 Vac 97 Vac - 106 Vac Set the transfer point lower if the AC voltage is chronically
low and the connected equipment can tolerate this
230 V: 207 Vac 195 Vac - 207 Vac condition. This setting may also be adjusted using the
power quality setting.
Note: Use the Advanced Menus to configure this setting.
Sensitivity Normal • Normal Select the level of sensitivity to power events that the UPS
• Reduced will tolerate.
• Low • Normal: The UPS will go on battery power more often to
provide the cleanest power supply to the connected
equipment.
• Low: The UPS will tolerate more fluctuations in power
and will go on battery power less often.
If the connected load is sensitive to power disturbances, set
the sensitivity to Normal.
Date of Last Date set at factory. Reset this date when the battery module is replaced.
Battery
Replacement
Audible Alarm On • On The UPS will mute all audible alarms if this is set to Off or
• Off when the display buttons are pressed.
Auto Self Test On start-up and • Never The interval at which the UPS will execute a self-test.
every 14 days • Start-up only
since the last test • Frequency of test
(every 7 to 14 days)
Reset to Factory No Yes/No Restore the UPS factory default settings.
Default
Site Wiring Fault Enable Enable/Disable/ Set the Site Wiring Fault detection to Enable, Disable or
Can Ack User Can Acknowledge
Output voltage 120 V • 120Vac Select the output voltage. This is only settable when the
• 110Vac UPS is turned off.
• 127Vac

230 V • 230 Vac

• 220 Vac
• 240 Vac
Green Mode Enable • Enable This will enable or disable Green mode function. Green
• Disable Mode conserves energy while the UPS is operating on line.
SmartConnect Enable • Enable This will permit remote configuration changes.
Control • Disable

18 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

 Function Factory Default Options Description
Install FW? Don’t Install • Next off (Updates Firmware update: this only appears when new firmware
the UPS Firmware is available in the flash memory of the UPS and is ready
next time that the to be installed
UPS is turned off)
• Now (Updates the
UPS firmware
immediately
without
interrupting
operations)
• Don't Install

Outlet group configuration settings

The Main Outlet Group and the Controlled Outlet Group can be configured to independently turn off, turn on, shut
down, and reboot connected equipment.
The Main and Controlled Outlet Groups can be configured to do the following:
• Turn off: Disconnect from power immediately and restart only with a manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when AC power
becomes available.
• Reboot: Shut down and restart.
In addition, the Main Outlet Group and the Controlled Outlet Group can be configured to do the following:
• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur
Note: If the Main and Controlled Outlet Groups are not configured, all of the outlets on the unit will still provide
battery back-up power.
Note: The Main Outlet Group functions as a master switch. It will turn on first when power is applied, and shut off
last when there is a power outage and battery run-time has been exhausted.
The Main Outlet Group must be turned on for the Controlled Outlet Group to turn on.

Function Factory Default Options Description

Name String Outlet Group 1 Edit these names using an external interface, such as the Network Management
Outlet Group Card Web interface.
UPS Name String UPS Outlets
Turn On Delay 0 sec Set the value in The amount of time the UPS or the Controlled Outlet Group
seconds will wait between receiving the command to turn on and the
actual startup.
Turn Off Delay • 0 sec (UPS Set the value in The amount of time the UPS or the Controlled Outlet Group
Outlets) seconds will wait between receiving the command to turn off and the
• 90 sec actual shut down.
(Controlled
Outlet Groups)
Reboot Duration 8 sec Set the value in The amount of time that the UPS or the Controlled Outlet
seconds Group must remain off before it will restart.
Minimum Return 0 sec Set the value in The amount of battery runtime that must be available before
Time seconds the UPS or the Controlled Outlet Group will turn on.
Load Shed On Disabled • Shutdown with When the unit switches to battery power, the UPS can
Battery Delay disconnect power to the Controlled Outlet Group to save
• Shutdown runtime.
immediately To configure this delay time, use the LOAD SHED TIME
• Turn off WHEN ON BATTERY setting.
immediately
• Turn off with delay
• Disabled

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 19

 Function Factory Default Options Description
Load Shed Time Disabled Set the value in The amount of time the outlets will function on battery
when On Battery seconds power before they will turn off.
Load Shed On Disabled • Shutdown with When the battery runtime falls below the specified value,
Runtime delay the Controlled Outlet Group will turn off.
• Shutdown Configure this time using the LOAD SHED RUNTIME
immediately REMAINING setting.
• Turn off
immediately
• Turn off with delay
• Disabled
Load Shed On Disabled Set the value in When the remaining runtime reaches this level, the
Runtime seconds Controlled Outlet Group will turn off.
Remaining
Load Shed on Disabled • Disabled In the event of an overload (greater than 100% output
Overload • Enabled power), the Controlled Outlet Group will immediately turn
off to conserve power for critical loads. The Controlled
Outlet Group will only turn on again with a manual
command.

SmartConnect
APC SmartConnect allows you to monitor the health and status of your UPS from any device connected to the
Internet. Visit www.smartconnect.apc.com to learn more.

Emergency Power Off

Overview
The Emergency Power Off (EPO) option is a safety feature that will immediately shut off power to all connected
equipment. When the EPO button is pushed, all connected equipment will immediately turn off and will not switch
to battery power.
Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel, each UPS
must be connected to the EPO switch.
The UPS must be restarted for power to return to connected equipment. Press the ON/OFF button on the front panel
of the UPS.

CAUTION
RISK OF ELECTRIC SHOCK

• Adhere to all local and national electrical codes.

• Wiring should be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in minor or moderate injury.

Normally open contacts

1. If the EPO switch or relay contacts are normally open, insert the wires from the
switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG
wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the
load.

20 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

Normally closed contacts
1. If the EPO switch or relay contacts are normally closed, insert the wires from
the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28
AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the
three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliAmps of 24 V power.

If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit
applications, the rating should be for low voltage and low current applications. This normally implies the contacts
are gold plated.
The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV
circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are
controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect
the EPO interface to any circuit other than a SELV circuit.
Use one of the following cable types to connect the UPS to the EPO switch.
• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with
national and local regulations.

Battery Replacement
Always recycle used batteries.
For information on recycling a used battery, refer to the Battery Disposal
Information sheet included with the replacement battery.
Battery life is highly dependent on temperature and use. To identify when to replace batteries, Smart-UPS have a
predictive battery replacement date indicator in the “About” menu and automatic (and configurable) self-tests.
Proactively replace batteries to maintain the highest availability. To ensure protection and high performance, use
only genuine APC replacement battery cartridges (RBC™). The APC RBC contains instructions for battery
replacement and disposal. To order a replacement battery go to the APC by Schneider Electric Web site,
www.apc.com.

UPS Model Replacement Battery Battery Module

SMT750C, SMT750IC RBC48
SMT1000C, SMT1000IC RBC6 Lead acid, 1 module, 24Vdc
SMT1500C, SMT1500IC RBC7
SMT2200C, SMT2200IC, SMT3000C, SMT3000IC RBC55 Lead acid, 2 modules, 48Vdc
SMT750RM2UC, SMT750RMI2UC APCRBC123
SMT1000RM2UC, SMT1000RMI2UC APCRBC157 Lead acid, 1 module, 24Vdc
SMT1500RM2UC, SMT1500RMI2UC APCRBC159
SMT2200RM2UC, SMT2200RMI2UC
RBC43 Lead acid, 1 module, 48Vdc
SMT3000RM2UC, SMT3000RMI2UC

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 21

Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output.
The unit has not been turned on. Press the ON key once to turn on the UPS.
The UPS is not connected to AC power. Be sure the power cable is securely connected to the unit and to the AC power
supply.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the
circuit breaker.
The unit shows very low or no input Check the AC power supply to the UPS by plugging in a table lamp. If the light is
AC voltage. very dim, check the AC voltage.
The battery connector plug is not Be sure that all battery connections are secure.
securely connected.
There is an internal UPS error detected. Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
The UPS is operating on battery, while connected to input AC power.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the
circuit breaker.
There is very high, very low, or Move the UPS to a different outlet on a different circuit. Test the input voltage
distorted input line voltage. with the AC voltage display. If acceptable to the connected equipment, reduce the
UPS sensitivity.
UPS is emitting intermittent beeps.
The UPS is operating normally. None. The UPS is protecting the connected equipment.
UPS does not provide expected backup time.
The UPS battery is weak due to a recent Charge the battery. Batteries require recharging after extended outages and wear
power outage or is near the end of its out faster when put into service often or when operated at elevated temperatures.
service life. If the battery is near the end of its service life, consider replacing the battery even
if the replace battery indicator has not illuminated.
The UPS is experiencing an overload Check the UPS load display. Unplug unnecessary equipment, such as printers.
condition.
Display interface LEDs flash sequentially.
The UPS has been shut down remotely None. The UPS will restart automatically when AC power is restored.
through software or an optional
accessory card.
The Error LED is illuminated. The UPS displays an error message and emits a constant beeping sound.
Internal UPS error detected. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
The Replace Battery icon is illuminated and the UPS beeps for one minute every five hours.
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a self-test. If
the problem persists after recharging, replace the battery.
The Replace Battery icon is flashing and the UPS beeps for once every 2 seconds.
The replacement battery is not properly Be sure that the battery connector is securely connected.
connected.
The UPS displays a site wiring error message.
Wiring errors detected include missing If the UPS indicates a site wiring error, have a qualified electrician inspect the
ground, hot-neutral, polarity reversal, building wiring. (Applicable for 120 V units only.)
and overloaded neutral circuit.

22 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and
workmanship for a period of three (3) years excluding the batteries, which are warranted for two (2) years from the
date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole
option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend
the original warranty period.
This warranty applies only to the original purchaser who must have properly registered the product within 10 days
of purchase. Products may be registered online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the
product does not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT’s recommendations or specifications. Further, SEIT shall
not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5)
exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product
where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF TECHNICAL OR OTHER
ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE
LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES.
SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY
THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE
FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT
OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE
IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR
WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE,
WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF
SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR
OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S LIABILITY
FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from
customer support. Customers with warranty claims issues may access the SEIT worldwide customer support
network through the SEIT Web site: www.apc.com. Select your country from the country selection drop down
menu. Open the Support tab at the top of the web page to obtain information for customer support in your region.
Products must be returned with transportation charges prepaid and must be accompanied by a brief description of
the problem encountered and proof of date and place of purchase.

Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U 23

Transport the Unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit and are available through the LCD interface on select
models.
b. Call APC Support and a technician will attempt to solve the problem over the phone. If this is not
possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, it will be repaired or replaced at no cost.
d. Service procedures and returns may vary internationally. Refer to the APC web site for country
specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained
in transit is not covered under warranty.
4. Before shipping, always disconnect all battery modules in a UPS or external battery pack.
5. Write the RMA# provided by Customer Support on the outside of the package.
6. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

24 Smart-UPS 750/1000/1500/2200/3000 VA 120/230 Vac Tower / Rack-Mount 2U

 APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the
following ways:
• Visit the APC by Schneider Electric web site to access documents in the APC by Schneider Electric
Knowledge Base and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric web sites for specific countries, each of which
provides customer support information.
– www.apc.com/support/
Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact information.
– For information on how to obtain local customer support, contact the APC by Schneider Electric
representative or other distributor from whom you purchased your APC by Schneider Electric product.

Select models are ENERGY STAR® qualified.

For more information on your specific model go to www.apc.com.

© 2017 APC by Schneider Electric. APC, the APC logo and APC, the APC logo, Smart-UPS, SmartConnect,
and PowerChute are owned by Schneider Electric Industries S.A.S. or their affiliated companies. All other
trademarks are property of their respective owners.

EN 990-5442B 01/2017