QUESTIONNAIRE

The Relationship Between Service Quality of Consumer Satisfaction in Azure Condo Booking in Parañaque City The Relationship Between
Between Service Quality of Consumer Satisfaction in Azure Condo Booking in Parañaque City
SOCIO-DEMOGRAPHIC PROFILE OF THE RESPONDENTS SOCIO-DEMOGRAPHIC PROFILE OF THE RESPONDENTS
Name: (OPTIONAL) Name: (OPTIONAL)
Gender: Gender:
Age: Age:
Income per Month: Income per Month:
Status: Status:
Legend: Legend:
4 = Strongly Disagree, 3 = Disagree 2 = Agree 1 = Strongly Agree 4 = Strongly Disagree, 3 = Disagree 2 = Agree 1 = Strongly Agree
Reliability 1234 Reliability 1234

1. I am satisfied with the security of the facility 1. I am satisfied with the security of the facility
2. I am satisfied with the cleanliness and sanitary of the facilities 2. I am satisfied with the cleanliness and sanitary of the facilities
3. I am pleased with the appearance of the physical facilities of azure. 3. I am pleased with the appearance of the physical facilities of azure.
4. I am satisfied When customer has a problem, they should show sincere interest in solving the problem. 4. I am satisfied When customer has a problem, they should show sincere interest in solving the problem.
5. I am impressed with their excellent services at the time they promise to do so 5. I am impressed with their excellent services at the time they promise to do so
Assurance Assurance
1. I am satisfied the willingness of the employees to help you 1. I am satisfied the willingness of the employees to help you
2. I am satisfied with the safety I feel in transactions with the employees 2. I am satisfied with the safety I feel in transactions with the employees
3. I am impressed with the behavior of employees that makes us confident. 3. I am impressed with the behavior of employees that makes us confident.
4. I am satisfied with the transactions between me and the employee/s 4. I am satisfied with the transactions between me and the employee/s
5. I am satisfied with the transactions between me and the employee/ 5. I am satisfied with the transactions between me and the employee/
Tangible Tangible
1.I am satisfied with the way online booking is carried out 1.I am satisfied with the way online booking is carried out
2. I am satisfied with the quality of service. 2. I am satisfied with the quality of service.
3. I am satisfied with the convenience of the operating hours. 3. I am satisfied with the convenience of the operating hours.
4. I am satisfied with how they respond to the issue regarding the needs of the customers. 4. I am satisfied with how they respond to the issue regarding the needs of the customers.
5.I am impressed that their Physical facilities are virtually appealin 5.I am impressed that their Physical facilities are virtually appealin
Responsiveness Responsiveness
1. I am satisfied with the ability of employees to understand our specific needs. 1. I am satisfied with the ability of employees to understand our specific needs.
2. I am pleased with the on-time confirmation through online booking. 2. I am pleased with the on-time confirmation through online booking.
3. I am glad with the employees are never too busy to respond to customers’ requests. 3. I am glad with the employees are never too busy to respond to customers’ requests.
4. I am glad for the willingness of employees to help the customers 4. I am glad for the willingness of employees to help the customers
5. I am satisfied with the employees make information easily obtainable by customers. 5. I am satisfied with the employees make information easily obtainable by customers.
Empathy Empathy
1. I am glad with the attention i received from the employees 1. I am glad with the attention i received from the employees
2.I am satisfied with the hospitality of the employees. 2.I am satisfied with the hospitality of the employees.
3. I am glad to the condo value time. 3. I am glad to the condo value time.
4. I am satisfied that employee/s are putting the interest of customers at heart. 4. I am satisfied that employee/s are putting the interest of customers at heart.
5. I am pleased with the attention given by employee/s to us customers 5. I am pleased with the attention given by employee/s to us customers
Level of Customers Satisfaction Level of Customers Satisfaction
1. I am satisfied with the level of reliability given by the employee/s 1. I am satisfied with the level of reliability given by the employee/s
2. I am satisfied with the level of assurance given by the employee/s. 2. I am satisfied with the level of assurance given by the employee/s.
3. I am satisfied with the level of tangible given by the employee/s 3. I am satisfied with the level of tangible given by the employee/s
4. I am satisfied with the level of responsiveness given by the employee/ 4. I am satisfied with the level of responsiveness given by the employee/
5. I am satisfied with the level of empathy given by the employee/s. 5. I am satisfied with the level of empathy given by the employee/s.

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The Relationship Between Service Quality of Consumer Satisfaction in Azure Condo Booking in Parañaque City The Relationship Between

Reliability 1234 Reliability 1234

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