Internal Control Manual - 2020
Internal Control Manual - 2020
INTERNAL
CONTROL
MANUAL
ARaymond
INTERNAL CONTROL
MANUAL
Presidency note
Our Enterprise evolves in a world of increasing changes
and disruptions offering numerous promising new oppor-
tunities along with many new risks and obligations.
2
TABLE OF CONTENTS
PROCESSES
1 . PURCHASE p8
3 . FINANCE p 11
5 . HR p 15
6 . HSE p 16
7 . QUALITY p 17
8 . LEGAL p 18
10 . IT p 21
11 . LOGISTIC p 22
12 . CUSTOMS p 23
13 . MANUFACTURING p 25
3
WHAT IS INTERNAL
CONTROL?
• Internal control does not take time away from our core activities… but are built into
business processes.
• Internal control is not only internal auditors’ concerns… but it is everyone’s business.
4
To clarify and support Internal Control within
AR Network, a set of tools are available:
• Compliance with the Law SAPIN II (French anti-corruption law applicable in all our
network companies)
• the major risks incurred;
• the related internal procedures;
• the top Internal Control principles.
3 LINES OF DEFENCE:
5
HOW TO READ
THIS MANUAL ?
The following chapters present a mapping of ARaymond’s processes. For each of them,
a reminder of the key internal control principles is spelled out.
You will come across the icons displayed below. They help you to quickly identify inter-
nal control principles applicable to your level within ARaymond organization.
PLANT SSC
COMPANY NETWORK
6
PROCESSES
7
1 PURCHASE
AR NETWORK NORMS / PROCEDURES: KEY RISKS / CONCERNS:
• NCG’s note 6 • Inadequacy of terms of local or international purchase
• Procedure related to new supplier registration and Master contracts with AR Network requirements
• file change (supplier ID form) • Inappropriate / unauthorized PO are placed due to a lack
• ARaymond Network Accounting Manual of monitoring
• ARaymond Code of Conduct & Ethics • Misappropriation of funds (unauthorized change to
• Anti-corruption Guideline the suppliers master file)
• Conflict of Interest Guideline • Infringements with respect to Personal & Company
• ATOMS data protection
8
9 - SUPPLIERS PAYMENT IN ADVANCE 15 - SUPPLIER INSURANCE
Mostly applied for CAPEX, all payments made Ensure that we obtain all the supplier insurance
in advance have to respect the SAP down certificates, and control their level of coverage
payment process. annually.
NETWORK COMPANY
COMPANY
17 - CONSULTING FEES
Testing of a selection of consulting fees based
on location of the services, nature and value of
services rendered is required.
12 - SUPPLIER BANK DETAILS MODIFICATIONS
COMPANY
Ensure that you check with your regular
contact of your supplier before ALL bank details
modifications. The SAP double checks have
COMPANY
to be done after this control (phone / email / 18 - GIFTS OR INVITATIONS OFFERED
confirmation letter). OR RECEIVED
We expect that our Employees or anyone
acting on our behalf, do not offer, grant or
accept any benefits that could be considered
as inappropriate or could result in improper
performance of the person’s professional duties.
13 - PURCHASE COSTS VARIATION COMPANY
Not recommended & must declare via the
The purchasing department have the possibility SAFECALL gift & invitation platform when the
to provide all the information, documents, files, amount per person if > 50 €
graphics etc. in order to explain the RM prices www.safecall.co.uk/gift
COMPANY
evolution that impact our P&L. Id : Araymond
Password : Araymond
Please refer to anti-corruption guideline.
9
2 CAPEX AND LT LEASE
AR NETWORK NORMS / PROCEDURES: KEY RISKS / CONCERNS:
• NCG’s note 6 • Error on depreciation method
• ARaymond Network Accounting Manual • Investment not approved
• Capital expenditure process in ARaymond • Intellectual Property
• Standard specifications for CAPEX
4 - ASSET INVENTORY
The asset inventory has to be carried out at 9 - LONG TERM LEASE
least every 5 years. This inventory has to be Any long term lease over 12 months where the
reconciled with the asset accounting ledger. original amount is above 50 K€ must follow the
Any corrections have to be validated by the same treatment for authorization as a regular
local Finance and Operations managers. capital expenditure.
ALL
ALL
10
3 FINANCE
AR NETWORK NORMS / PROCEDURES: KEY RISKS / CONCERNS:
• ARaymond Network Accounting Manual • Inadequacy of terms of local or international law / norms
• NCCP with AR Network requirements
Any request for a grant or incentive shall be first All entities should implement SAP SOD
authorized by the Network CFO. If any commit- SUSAND and must reach and maintain silver
ment has been taken, please report status every certification.
COMPANY
NETWORK
COMPANY
year to the Network Accounting Manager. Any company not using SAP must respect SOD
standards.
4 - CREDIT CARD
A procedure that defines who, what and how 8 - OFF-BALANCE SHEET COMMITMENTS
(uses / thresholds etc. ...) must be in place. Any off balance sheet commitments such as
COMPANY Credit cards should be linked to the personal guarantees from/to bank, long term lease,
bank account and must only be used for profes- mortgage, swap, exchange rates hedging, pen-
NETWORK
sional expenses. A temporary card verification COMPANY sion… must be approved by Network CFO.
code (CVC) is recommended.
11
9 - BANK RECONCILIATIONS 15 - FRAUD
The bank reconciliation has to be done regu- In the event of an attempted fraud, inform both
larly, verified and approved by the Finance the Internal Audit & Control Department and
manager or MD (if Finance manager is alone) the Risk & Compliance Department.
COMPANY
for all banks and all accounts.
In the event of evidence of fraud, inform both
the Internal Audit & Control Department and
ALL
the Risk & Compliance Department and the
Network CFO.
ALL
12 - PETTY CASH
18 - LOCAL ANALYTICAL REVIEW
It is not recommended to have petty cash in
All key variations are explained and docu-
place in local entity. If one exists, all operations
mented on a periodic basis as an analytical
have to be justified, limited in terms of amounts
COMPANY review of BS and P&L of your activity and valida-
/ nature and a petty cash inventory has to be COMPANY
ted by the MD.
operated and approved at least quarterly.
On a quarter basis, the Finance Manager for-
malizes the review of Gifts offered / Consulting
fees / Customs duties / Tax fine, commercial
intermediaries and donations and sponsoring
accounts (political contributions are strictly
13 - STATUTORY AUDITORS forbidden by AR Anti-corruption Guidelines).
14 - TAX AUDIT
Any new audit from Tax must be reported to
Network accounting manager and Network
CFO when announcement is received.
COMPANY
12
4 SALES & ENGINEERING
AR NETWORK NORMS / PROCEDURES: KEY RISKS / CONCERNS:
• NCG’s note 2 and 3 • Inadequacy of terms of local or international sales
• Procedure related to new customer registration/Master contracts with AR Network’s clients
file change (client ID form). • Quality
• Code of Conduct & Ethics • Negative margin
• Anti-corruption Guideline • Fraud / Corruption
• Conflict of Interest Guideline • Infringements with respect to Personal & Company
• Automotive Pricing Tool data protection
13
4 - ADVANCED PAYMENT 11 - GIFTS OFFERED OR RECEIVED
Any advanced payment for obtaining a custo- Employees should not offer or accept gifts that
mer contract is forbidden (except where valida- are not in line with the restrictions as defined in
tion has been provided and contract signed by the Anti-corruption Guideline.
NETWORK COMPANY
COMPANY MD, Network BDO and Network CFO). The current Netowkr threshold for gifts, busi-
ness meals, invitations and other Benefits is
50 € / per person. No gift or invitation should
5 - CLIENT OVERDUE PAYMENTS be received or offered regularly.
In the event of any gifts or invitations payed
Client overdue payments are managed in the for with an expense note, the information
client database and followed at a local level and provided must be sufficiently detailed to ensure
reminders sent on a monthly basis. transparency and appropriate controls may be
NETWORK
COMPANY operated correctly.
Any gift or invitation > 50€ should be declared
6 - CLIENT OUTSTANDING on the Safecall Gift & Invitation Platform.
The client outstanding has to be followed on Any local procedure must contain the following
daily basis and a process exists in case of client points: Dedicated thresholds, People authorized
outstanding excess, taking into account the to offer gifts, Nature of gifts, Approval workflow
NETWORK
credit limit of that client. & Restricted periods and frequency.
COMPANY
ARaymond only permits Benefits in the form of
gifts or invitations to cultural or sports events.
7 - CASH COLLECTION No Benefit should represent a significant per-
sonal value for the person receiving or offering
A cash collection procedure has to be in place, the gift or benefit.
with specific client review by the Sales manager All gifts have to be declared and recorded in a
and his/her team. dedicated account with accurate and detailed
NETWORK
COMPANY wording.
8 - PRICE SETTING
SAPIN 2 – LEVEL 2
Automotive direct customer pricing should be
set by using the Pricing Tool and in line with the 12 - MARGIN LEVEL AND PROFITABILITY
local Pricing Guideline agreed margin levels.
NETWORK
COMPANY
(http://pricingtool.ar.ray.group/pricingtool. On a monthly basis, the Finance manager for-
html) malizes the profit level by reference/client and
carries out a review with the MD.
For other markets, margin level must be vali- COMPANY
dated locally by Sales Manager and by MD if
under defined threshold. 13 - GIFTS OR INVITATIONS OFFERED OR RECEIVED
Referring to point 11, a Testing on a selection of
gifts based on risky population, specific periods
9 - CREDIT NOTE (e.g. tender process), nature and value of the
COMPANY
A credit note procedure has to be in place. gift offered has to be performed quarterly.
All credit notes have to be documented and We expect that our Employees or anyone
justified. acting on our behalf, do not offer, grant or
NETWORK
COMPANY • Quality issue: Quality manager approval accept any benefits that could be considered
• Price variance: Sales manager approval as inappropriate or could result in improper
• Rebates: contract approved and signed by performance of the person’s professional duties.
Sales manager and MD.
Not recommended & must declare via the
SAFECALL gift & invitation platform when the
amount per person if > 50 €
10 - COMMERCIAL INTERMEDIARIES www.safecall.co.uk/gift
& DISTRIBUTORS Id : Araymond
Password : Araymond
In case of use, a Commercial Intermediaries or
Distributors contract has to be implemented Please refer to anti-corruption guideline.
including:
NETWORK
COMPANY
• Definition of services and associated revenue;
• Limits on commissions paid; 14 - COMMERCIAL INTERMEDIARIES
• Agreement with anti-corruption clauses; Referring to point 10, a testing on a selection of
• Specific control regarding payments. commercial intermediaries based on : location,
The selection & evaluation process for new or nature of services, fees and percentage of
NETWORK
existing partners must include screening with remuneration has to be performed quarterly.
respect to AR Code of Conduct & Ethics.
See refer to Risk & Compliance requirements.
14
5 HUMAN RESOURCES
ALL
15
6 HEALTH, SAFETY, ENVIRONMENT
2 - HEALTH, SAFETY & ENVIRONMENT PROGRAM M&T have to be stored in a dedicated fired
secured area.
A local correspondent must be identified.
In case of certification, an HSE program exists
PLANT and is audited independently.
COMPANY
A yearly report has to be produced and provi- 5 - ENVIRONMENT
ded to the local management.
In an approach to reduce the environmental
ATOMS principles should be the basis of busi- impact, HSE people have to implement indica-
ness organisation (transversal flow orientation, tors to follow water & energy consumption and
value creation, autonomous team). PLANT
COMPANY savings.
An environmental impact study relative to the
company’s activities on the neighborhood
3 - HEALTH AND SAFETY should be carried out.
Safety rules have to be explained, shared, LEED Silver certification is required for new
displayed and reminded frequently to mitigate buildings.
professional risk and health exposures.
PLANT
COMPANY Individual protective equipment has to be worn
by all employees and visitors on site.
Machines have to be correctly protected and
verified frequently.
Safety figures have to be reported on a monthly
basis through the global tool, available in the
SHARE group “Environmental and Safety team”.
Incidents have to be shared among the team
upon occurrence.
16
7 QUALITY
5 - CLIENT INCIDENTS
In the event of a major incident, a Red Alert
Form has to be formalized by the entity
2 - SUPPLIER SELECTION involved and communicated to all the mana-
PLANT
COMPANY gement team (Raygroup Officers + Quality
All suppliers should be selected through a Coordinator + Risk & Compliance Manager).
robust selection process.
At Network level specific insurance contracts
NETWORK AR entities (partners) are treated as Supplier/ have to cover the potential first and third party
COMPANY Customer (serial deliveries conditioned by PPAP financial exposures.
approval between entities).
6 - NON QUALITY
The entity has a structured problem solving
activity (based on QRQC). The entity shares its
3 - SUBCONTRACTING SERVICE QUALITY lesson-learned (LLC) with sisters companies.
PLANT
There must be a robust selection process for COMPANY
The Local Management has to follow monthly
subcontractors based on commonly agreed KPI (e.g. number of incident, cost of non qua-
criteria by dedicated and skilled personnel. lity, …)
NETWORK
COMPANY Organization and processes have to be in place Quality improvement plan related to this Qua-
to ensure a high quality of service. lity KPIs must be in place.
17
8 LEGAL
the HR department with external legal support. Companies may only be created following the
ALL The Fiscal legal matters (Tax) are covered by the validation of Corporate Legal department &
Finance department with external legal support. Presidency.
Any changes/modifications related to the
2 - CLAIMS Companies (corporate matters: change of HQ
address, etc.) need to be notified to the Corpo-
All the Commercial, Corporate and IP claims rate Legal department
must be managed according to the Claims
Management Procedure (in progress) as defi- All other Network companies’ legal documen-
ned by the Corporate Legal department. tation related to Corporate law are held by the
Corporate Legal department in the Headquar-
ALL ter in Grenoble.
3 - DISCLOSURE
A non disclosure agreement (NDA) has to be 7 - ATOMS
systematically used in your business relation-
ships. ATOMS principles should be the base of
The standard AR NDA and confidentially Business Support organization (transversal flow
contracts should preferably be used. orientation, value creation, autonomous team).
ALL Any deviation from this practice should be
validated by Legal department.
ALL
4 - CONTRACTS
All contracts should be managed according
to the Contract Management Procedure using
the Enterprise Content Management (ECM) SAPIN 2 – LEVEL 2
platform (replacing LYS).
8 - LEGAL AND ADVISORY FEES
ALL
Testing of a selection of consulting fees based
5 - IP AND LICENSES on location of the services, nature and value of
services rendered is required.
Ensure that all Intellectual property or license COMPANY
transfers are approved by Corporate Legal
department.
All patents are filed by the Corporate Legal
department.
ALL Any local filing must be approved by the Legal/
IP Department.
18
9 RISK & COMPLIANCE
2 - WHISTLEBLOWING 5 - TRAINING
19
7 - COMMUNICATION & AWARENESS SAPIN 2 – LEVEL 2
A compliance communication & awareness
plan should be defined annually and its delivery
9 - CODE OF CONDUCT & ETHICS
monitored. The code of conduct is available in both
paper format and easily accessible via the
intranet.
NETWORK
ALL
COMPANY
Information concerning the code of conduct,
whistleblowing and other compliance sys-
8 - CHARITIES CONTRIBUTIONS - LEVEL1 tems is posted so that ARaymond personnel
are appropriately informed.
A donation and sponsorship practices including
content agreement, contractual formalization,
authorization and validation levels are defined
in the Anti-corruption guideline. 10 - GLOBAL & CORRUPTION RISK MAPPING
Where possible the validation workflow for The Global and Corruption Risk Maps have
ALL
donations and sponsorship should always been produced and updated.
follow the process as defined in SAP. Risk owners have been identified.
Political contributions are strictly prohibited. Actions plans have been defined and imple-
mented.
COMPANY KPIs relative to the action plan level of com-
NETWORK pletion are updated regularly.
12 - TRAINING
The Risk & Compliance manager (or person
designated manager) ensures that the
compliance related training programme is
NETWORK
COMPANY
working as it should and in particular that the
right module types and formats are being
delivered at the prescribed frequency.
13 - CHARITIES CONTRIBUTIONS
Referring to point 8, a “testing” on a selec-
tion of contributions and should take into
account :
NETWORK specific period (e.g. tender process);
COMPANY
nature and value of the contribution.
With respect to sponsorships, testing on
counterpart effectiveness and proportionality
of the counterpart have to be performed by
the controller.
20
10 IT
1 - NTIC 5 - IT AREA
The Network IT Committee (NITC) minutes are The local IT Server rooms must respect the
produced and shared with the EXCO members. AR Network IT Standard. This area should be
restricted to authorized persons and protected
PLANT
COMPANY against fire and water damage.
The Raynet back up process has to be respec-
ALL
ted and physically kept outside of the site.
2 - IT SYSTEM CARTOGRAPHY
An IT system cartography is in place detailing the
infrastructure, the systems and the applications. 6 - CYBERSECURITY
The links between these different elements are
The current IT terms of use have to be signed
explicit in order to identify and manage potential
by all employees.
risks to the Network’s activity.
ALL
To protect the IT system and the applications
It is the responsibility of the Raynet manage-
the following points have to be respected on all
ment and the local MD to report all information
machines/computers (PC, production compu-
regarding the cartography (e.g, local internet ALL
ter, …):
access, …).
• software updated with security patches;
3 - LOCAL IT MANAGER • anti-virus regularly updated;
• firewall regularly tested;
A local IT manager or contact has to be named • anti-intrusion tests performed regularly;
to be the liaison to Raynet and in capacity to • back ups kept outside of the site;
manage IT rights. • emergency line exists between the headquar-
PLANT
ters and the subsidiary;
COMPANY The local IT manager is in charge of local appli-
• IT exploitation continuity plan is implemented,
cations, local back up, IT access rights review
maintained and tested regularly.
(ID and password), test environment and IT
incidents). Under the responsibility to the local IT Manager,
all hardware supplied by an external manu-
A periodic review of IT access rights has to be
facturer and including network connection
performed in coordination with Raynet in order
must be connected by Raynet and not by the
to identify and correct any anomalies.
supplier (eg, press, coffee machine...).
ATOMS principles should be on the basis of
Business Support organization (transversal flow
orientation, value creation, autonomous team).
7 - IT CERTIFICATION (ISO 27001)
4 - BUSINESS CONTINUITY
In 2019, the 5 year ARaymond IT objective plan
Ensure that an automatic back up process for all is to achieve the certification ISO 27001 for all
data is in place and operational. ARaymond Network locations.
21
11 LOGISTICS
3 - STOCK MANAGEMENT
The average for ARaymond Network is 35 days
coverage (including RM, WIP, SFG, FG).
PLANT A monthly review has to be done by category
COMPANY with a clear focus on slow mover and dead
stock (depletion action plan).
A cycle counting is recommended to improve
reliability of flow. All variances have to be ana-
lyzed and approved by the logistic manager/
the financial controller.
22
12 CUSTOMS
23
9 - CUSTOMS MANAGEMENT
– CERTIFICATION AEO/ C-TPAT
For non-AEO entities, it is recommended to
pass the FULL certification (future prerequisite),
PLANT For certified entities, it is necessary to ensure
COMPANY the respect and the application of the proce-
dures allowing to proceed to the renewal every
3 years.
10 - CUSTOMS MANAGEMENT
– CUSTOMS AUTHORIZATION
It is necessary to strictly follow the customs
authorizations and put in place the correspon-
ding procedures.
PLANT
COMPANY
11 - CUSTOMS MANAGEMENT
– CONSIGNMENT STOCK
A strict management of the consignment
stocks must be done according to the customs
and fiscal regulations and this according to the
PLANT
COMPANY countries concerned.
24
13 MANUFACTURING
6 - STOCK FOLLOW-UP
3 - MANUFACTURING MANAGEMENT
Ensure that stock levels (RM and component,
RAYPRO is used to monitor and control the WIP, FG) / critical items / stock rotation and
manufacturing process (metal plastic assembly). stock destruction are followed by the person in
NETWORK
All the production gaps (variances on produc- COMPANY charge of manufacturing or logistics.
NETWORK
COMPANY tion orders) are followed and analyzed.
A formal remediation plan has to be imple-
mented concerning the key gaps. The
nomenclatures (BOM and Routing) have to
be reviewed and updated on a yearly basis at
minimum.
ATOMS principles should be the base of manu-
facturing organisation (Autonomous produc-
tion ilot) and flow management (VSM Value
Stream Mapping).
Investment should respect the harmonization
rules regarding M&T and Machines.
25
14 SUMMARY
CONTROLS
OF SAPIN II KEY
1. PURCHASE 7. QUALITY
Level 1 Level 1
1. Purchase procedure N/A
3. General purchase conditions Level 2
4. Specific ethical rules for purchases N/A
8. Overhead and services purchase 8. LEGAL
ALL 10. Creation of a supplier account
11. Suppliers competition and rating Level 1
1. External Legal Advisor
Level 2
17. Consulting fees (testing) Level 2
NETWORK
18. Gifts or invitations offered or received (testing) COMPANY 8. Legal and advisory fees (testing)
2. CAPEX
Level 1 9. RISK & COMPLIANCE
1. CAPEX procedure Level 1
Level 2 1. Code of conduct & Ethics
N/A 3. Global & Corruption risk mapping
NETWORK
COMPANY
5. Training
ALL
8. Charities contributions
3. FINANCE Level 2
9. Code of conduct & Ethics
Level 1 10. Global & Corruption risk mapping
1. Network accounting manual 11. Evaluation of business partners
7. Segregation of duties 12. Training
9. Bank reconciliations 13. Charities contributions (testing)
10. Payment >1500€
10. IT
ALL 12. Petty cash
Level 1
Level 2
N/A
17. Tax fine (testing)
18. Local analytical review Level 2
19. Reporting review N/A
4. SALES
11. LOGISTIC
Level 1
Level 1
1. Basic principles
N/A
3. Master data
NETWORK
9. Credit note Level 2
COMPANY
COMPANY N/A
Level 2
12. Margin level & profitability (analytical review)
13. Gifts or invitations offered or received (testing) 12. CUSTOMS
14. Commercial intermediaries (testing) Level 1
5. HR N/A
Level 1 Level 2
6. Travel Policy and Expense N/A
27
CONTACT [email protected]