Hub Hybrid User Manual

Updated July 18, 2022

Hub Hybrid is a hybrid control panel of the Ajax security system. Compatible
with wired and wireless Ajax devices. Controls the operation of connected
devices, interacts with the user and the security company. Intended for indoor
installation.

Hub Hybrid needs Internet access to connect to the Ajax Cloud service.
Available communication channels: Ethernet and two SIM cards. The hub is
available in two versions: with 2G and 2G/3G/4G (LTE) modem.

Buy Hub Hybrid

Functional elements

Casing elements
1. Screws that secure the casing lid. Unscrew with a bundled hexagon key (Ø 4
mm).

2. A part with mounts for a backup battery.

Battery not included.

3. QR code and ID (serial number) of the control panel.

4. Perforated part of the casing. Necessary for tamper triggering in case of any
attempt to detach the device from the surface. Do not break it off.

5. Perforated parts of the casing for the output of wires of the connected
detectors and devices.

6. Cable fasteners.

Board elements
 1. LED status indicator of the hub and connected communication channels.

2. LED status indicator of detectors connected to the hub bus.

3. Slot for micro SIM 1.

4. Slot for micro SIM 2.

5. Tamper button. Detects when the casing lid of Hub Hybrid (2G) / (4G) is
removed.

6. QR code and ID (serial number) of the device.

7. Power cable connector.

8. Ethernet cable connector.

9. Power button.

10. Terminals for connecting a 12 V backup battery.

11. Bus terminals for connecting wired devices.

12. Battery error indicator. Lights up in case of polarity reversal when

connecting the battery (when the battery “-” is connected to the terminal “+”
and vice versa).

Bus terminals
Hub Hybrid (2G) / (4G) has 8 buses. Numbers from 1 to 8 are indicated on the
control panel board.

Bus terminals:

1. 24 V — bus supply positive terminal.

2. A — first signal terminal.

3. B — second signal terminal.

4. GND — bus power ground terminal.

Observe the polarity and the order of connecting the wires when installing Fibra devices.

Operating principle

Hub Hybrid is a hybrid control panel of the Ajax security system. It controls the
operation of the entire system and connected devices.
You can connect up to 100 wired and wireless Ajax devices to Hub Hybrid.
Connected devices protect against intrusion, fire, and flooding, and also allow
you to control electrical appliances according to scenarios or manually — in a
mobile app or by pressing the Button.

To monitor the operation of all security system devices, the hub communicates
with the connected devices using three encrypted protocols:

1. Jeweller is a radio protocol for transmitting events and alarms from Ajax
wireless devices. The communication range is up to 2,000 m without obstacles:
walls, doors, or inter-floor constructions.

Learn more about Jeweller

2. Wings is a radio protocol for transmitting photos from MotionCam and

MotionCam Outdoor detectors. The communication range is up to 1,700 m
without obstacles: walls, doors, or inter-floor constructions.

Learn more about Wings

3. Fibra is a wired protocol for transmitting events and alarms from Ajax bus
devices. The communication range is up to 2,000 m when connected via twisted
pair U/UTP cat.5.

Learn more about Fibra

If a detector is triggered, the system raises an alarm in less than a second,

regardless of the communication protocol. In case of an alarm, the hub
activates the sirens, starts the scenarios, and notifies the security company’s
monitoring station and all users.

Anti-sabotage protection

Hub Hybrid has 3 communication channels for connecting to the Ajax Cloud
server: Ethernet and two SIM cards. This allows you to connect the device to
three different communication providers at the same time. If one of the
communication channels is unavailable, the hub will automatically switch to
another one and inform the control panel of the security company and
system users.

When a jamming attempt is detected, the system switches to an idle radio

frequency and sends notifications to the control panel of the security
company and to system users.

What is security system jamming

The hub regularly checks the quality of communication with all connected
devices. If any device loses connection with the control panel, upon expiry
of the time specified by the administrator, all system users (depending on
the settings), as well as the monitoring station of the security company, will
receive a notification about the incident.

Learn more

No one can turn off the hub unnoticed, even when the facility is disarmed. If
an intruder tries to open the hub casing, the tamper button will trigger
immediately. The alarm notification will be sent to the security company and
to system users.

What is a tamper

The hub rechecks Ajax Cloud connection at regular intervals. The ping
period is specified in the hub settings. If a minimum ping period is set, the
server may notify the users and the security company in as little as 60
seconds after the connection is lost.

Learn more
 The 7 A∙h backup battery can be connected to the hub, which can provide a
system of 30 detectors with backup power for 60 hours.

Use 12 V⎓ batteries with a capacity of 4 or 7 A∙h. There are special mounts

for batteries in the control panel casing.

You can use batteries of a different capacity, which suit the hub size and
feature the full charging time of no more than 30 hours. The maximum
battery charging current from the Hub Hybrid is 500 mA. The maximum
dimensions of the battery to be installed in the casing are 151 × 65 × 94 mm,
and the weight is 5 kg.

OS Malevich

Hub Hybrid is run by the real-time operating system OS Malevich. It is protected

from viruses and cyber-attacks.

OS Malevich brings new features and functionality to the Ajax security system
through over-the-air updates. The update does not require the involvement of an
installation engineer or user.

The update takes up to 2 minutes with the security system disarmed and the
external power supply and backup battery connected.

How OS Malevich updates

Indication
Depending on the state of communication between the control panel and the
Ajax Cloud server, the Hub Hybrid LED indicator lights up in three colours: white,
red, or green.

The LED indicator is not visible when the casing lid is closed. It is used during
the Hub Hybrid connection and setup phase. Later on, the state of the device
can be monitored in the Ajax app.

Indication Event Note

At least two communication

When operating on a backup
channels are connected:
Lights up white. battery only, the indicator will
Ethernet and one or two SIM
blink every 10 seconds.
cards.

One communication channel

is connected: Ethernet or
one/two SIM cards. When operating on a backup
Lights up green. battery only, the indicator will
blink every 10 seconds.
Learn more

The hub has no connection to When operating on a backup

Lights up red. the Internet or the Ajax Cloud battery only, the indicator will
service. blink every 10 seconds.

The external power supply is

disconnected The colour of the indication
Lights up continuously for 3
depends on the number of
minutes, then blinks every 10
(if there is a connected backup connected communication
seconds.
battery). channels.

If you see an indication while using the system that is not listed in this user manual,
please contact the Ajax support service.

Ajax account

To set up the system, install the PRO version of the app and create an account if
you don’t have one. Don’t create a new account for each hub since one account
can manage multiple security systems. Where necessary, you can configure
separate access rights for each hub.
 How to register a PRO

User settings, systems, and parameters of connected devices are stored in the
hub. Changing the hub administrator, adding or removing users does not reset
the settings of devices connected to the hub.

Hub Hybrid can only be added and configured in Ajax PRO apps.

Connecting the hub to Ajax Cloud

Hub Hybrid needs Internet access to connect to the Ajax Cloud server.
Connection is needed for the operation of Ajax apps, remote setup and
management of the system, and for sending push notifications to users.

Hub Hybrid is connected to the Internet via Ethernet and two SIM cards.
Connect all communication channels to achieve greater reliability and
availability of the system.

To connect the hub to Ajax Cloud:

1. Unscrew the screws securing the casing, if installed. Unscrew with a Ø 4

mm hexagon key. This hexagon key is included in the control panel set.

2. Remove the casing lid of the hub.

3. Connect the power and Ethernet cables to the appropriate connectors:

1 — Ethernet cable connector.

2 — power cable connector.

4. Install SIM cards:

 1 — first micro-SIM slot.

2 — second micro-SIM slot.

5. Connect a 12 V⎓ backup battery with a capacity of 4 or 7 A∙h. The hub

casing is designed for use with this type of battery.

6. Hold down the power button of the hub. As soon as the hub is on, the bus
LEDs on the hub board will light up.

7. Wait until the control panel is connected to the Internet. The green or white
colour of the LED indicates that the hub is ready for operation.

00:00 00:13

If Ethernet connection fails

If the Ethernet connection is not established, disable proxy and MAC address
filtration and activate DHCP in the router settings. The hub will automatically
receive an IP address. After that, you can assign a static IP address to the hub in
the Ajax app.

If SIM connection fails

To connect to the cellular network, you need to install a micro-SIM card with a
PIN code request disabled and a sufficient amount of funds on the account to
pay for services as per the operator’s tariff. To disable the PIN code request,
insert the SIM card into the phone.
If the hub fails to connect to the cellular network, use Ethernet to configure the
network parameters: roaming, APN access point, user name, and password. To
find out these parameters, contact the support service of your mobile operator.

How to set or change APN settings in the hub

Adding a hub to the PRO version of the app

Hub Hybrid can only be added and configured in Ajax PRO apps.

After adding a hub to your account, you become the administrator of the device.
Administrators can invite other users to the system and determine their rights.
You can connect up to 50 users to Hub Hybrid.

Each PRO account connected to the hub, as well as the security company profile
is considered a user of the system.

Changing or removing the administrator from the list of hub users does not
reset the settings of the system or connected devices.

User rights in the Ajax security system

To add a hub to the PRO version of the app:

1. Connect external power, backup battery, Ethernet, and/or SIM cards to the
hub.

2. Turn on the hub and wait until the connection status LED indicator lights up
green or white.

3. Open the PRO version of the app. Allow the app to access the requested
features. This will allow you to fully use the capabilities of the Ajax apps and
not to miss notifications about alarms or events.

4. Click Add Hub.

5. Choose a suitable method: manually or using a step-by-step guidance. If you

are setting the system up for the first time, use step-by-step guidance.
If you have selected manual adding.

1. Assign the hub name.

2. Scan the hub QR code or enter the ID manually.

3. Wait until the hub is added. After binding, the hub will be displayed in the
Devices menu of the PRO version of the app.

If you chose a step-by-step guidance.

Follow the instructions in the app. Upon completion, the hub and connected
devices will be displayed in the Devices menu of the PRO version of the app.

Fault counter

If a hub fault is detected (e.g., no external power supply is available), a fault’s

counter is displayed on the device icon in the Ajax app.

All faults can be viewed in the hub states. Fields with faults will be highlighted in
red.

Hub icons

Icons display some of the Hub Hybrid statuses. You can view them in the Ajax
app, in the Devices  tab.

Icon Meaning

Hub operates in the 2G network.

Hub operates in the 3G network.

Available for Hub Hybrid (4G) only.

The hub operates in the 4G (LTE) network.

Available for Hub Hybrid (4G) only.

No SIM cards. Insert at least one SIM card.

The SIM card is faulty or has a PIN code set up. Check SIM card operation in the
 phone and disable the PIN code request.

Hub Hybrid battery charge level. Displayed in 1% increments.

Hub Hybrid malfunction detected. Open hub states for details.

The hub is directly connected to the monitoring station of the security company.
The icon is not displayed if direct connection is not available or not configured.

Learn more

The hub is not directly connected to the central monitoring station of the security
company. The icon is not displayed if direct connection is not available or not
configured.

Learn more

Hub states

States can be found in the Ajax app:

1. Go to the Devices tab.

2. Select Hub Hybrid from the list.

Parameter Meaning

Click the button to open the list of Hub

Hybrid malfunctions.

Malfunction
The field appears only if a malfunction is
detected.

The signal strength of the active SIM mobile

network.

Install the hub in places where the cellular

communication level reaches 2-3 bars.
Cellular signal strength

If the hub is installed in a place with weak or

unstable signal strength, it will not be able to
call or send an SMS about an event or alarm.

Connection The status of connection between the hub and

 Ajax Cloud:

Online — the hub is connected to Ajax

Cloud.

Offline — the hub is not connected to Ajax

Cloud. Check the hub Internet connection.

If Hub Hybrid is not connected to the server, the

icons of the hub and all connected devices
become semi-transparent in the list of devices.

Hub backup battery charge level. Displayed in

1% increments.

At a charge level of 20% and below, the hub will

Battery charge
report low battery charge.

Learn more

The status of tampers that respond to

demounting or opening of the control panel
casing:

Closed — the hub lid is closed. Normal state

of the hub casing.

Lid Open — the casing of the hub is open or the

integrity of the casing is otherwise
compromised. Check the state of the
control panel casing.

Learn more

External power supply connection status:

Connected — the hub is connected to an

external power supply.
External power
Disconnected — no external power supply.
Check the connection of the Hub Hybrid to
the external power supply.

Average noise (dBm) Average noise in the radio channel. Measured in

the place where the hub is installed.

The first two values show the level at Jeweller

frequencies, and the third — at Wings
frequencies.
 The acceptable value is –80 dBm or lower. For
example, –95 dBm is considered acceptable
and –70 dBm is invalid.

What is security system jamming

Mobile Internet connection status of the hub:

Connected — the hub is connected to Ajax

Cloud via mobile Internet.

Not connected — the hub is not connected

to Ajax Cloud via mobile Internet. Check the
Hub Hybrid connection to the Internet via
the mobile network.
Cellular data
Disabled — the option is disabled in the hub
settings.

If the cellular signal strength reaches 1–3 bars,

and the hub has enough funds and/or has
bonus SMS/calls, it will be able to call and send
SMS, even if this field displays the Not
connected status.

Displays active SIM card:

SIM card 1 — the hub works with a SIM card

installed in the first slot.
Active

SIM card 2 — the hub works with a SIM card

installed in the second slot.

The number of the SIM card installed in the first

slot.

To copy the number, click on it.

SIM card 1
If the phone number is displayed as an
Unknown number, the operator has not written it
to the memory of the SIM card.

SIM card 2 The number of the SIM card installed in the

second slot.

To copy the number, click on it.

If the phone number is displayed as an

Unknown number, the operator has not written it
to the memory of the SIM card.
 Internet connection status of the hub via
Ethernet:

Connected — the hub is connected to Ajax

Cloud via Ethernet. Normal state.

Not connected — the hub is not connected

Ethernet
to Ajax Cloud via Ethernet. Check the Hub
Hybrid connection to the Internet via the
wired Internet.

Disabled — the option is disabled in the hub

settings.

The status of direct connection of the hub to

the central monitoring station of the security
company:

Connected — the hub is directly connected

to the central monitoring station of the
security company.

Not connected — the hub is not directly

Monitoring Station connected to the central monitoring station
of the security company.

If this field is displayed, the security company

uses direct connection to receive events and
security system alarms.

Learn more

Hub model name: Hub Hybrid (2G) or Hub

Hybrid (4G).
Hub model
Differences between Ajax hubs

Hardware version Hub Hybrid hardware version. Not updated.

Hub Hybrid firmware version. Updates remotely.

Firmware
Learn more

ID Identifier (first 8 digits of the serial number) of

the Hub Hybrid.

The identifier is located on the device box and

on the board under the QR code.
Selecting the installation site

Hub Hybrid casing can be fixed on a vertical surface using bundled fasteners.
All the holes necessary for fixing the hub have already been made.

It is advisable to choose an installation site where the hub is hidden from prying
eyes — for example, in the pantry. This will help reduce the likelihood of
sabotage or security system jamming. Note that the device is intended for
indoor installation only.

Choose a site where the hub can be connected via all possible communication
channels: Ethernet and two SIM cards. The cellular signal strength at the
installation site should be stable and should reach 2-3 bars. We do not
guarantee correct operation of the device with a low cellular signal strength.

When choosing an installation site, take into account the distance between the
hub and wireless devices and the presence of obstacles between them
hindering the radio signal passage: walls, intermediate floors, or large-size
objects located in the room.

To roughly calculate the signal strength at the place of installation of wireless

devices, use our radio communication range calculator. Use Fibra
communication range calculator to calculate the wired connection range.

Run the Jeweller, Wings, and Fibra signal strength tests. The stable signal
strength of 2-3 bars with all connected devices should be provided at the
chosen installation site. With a signal strength of 1 or 0 bars, we do not
guarantee stable operation of the security system.

If the system has devices with signal strength of 1 or 0 bars, consider relocating
the hub or device. If this is not possible or the device still has low or unstable
signal strength after being moved, use range extenders.

Installation of the control panel

During installation and operation of the Ajax security system, adhere to the rules and
 requirements of regulatory legal acts on electrical safety. Do not disassemble the device
while it is energized or use it with a damaged power cable.

Before installation, make sure that you have selected the optimal location for
the device and that it complies with the requirements of this manual.

To install Hub Hybrid:

1. Attach the casing to a vertical surface at least in two fixing points using
bundled screws. In order for the hub tamper to respond to a dismantling
attempt, be sure to fix the casing at the point with the perforated section.

2. Place the Hub Hybrid board into the casing on the mounts.

3. Connect the 12 V⎓ backup battery. Do not connect third-party power

supplies. This could result in a failure of the control panel.

Use a 12 V⎓ battery with a capacity of 4 or 7 A∙h. The maximum dimensions of the

battery to be installed in the casing are 151 × 65 × 94 mm, and the weight is 5 kg.
Special mounts are provided for this battery configuration in the hub casing. You
can use batteries of a different capacity if they are suitable in size and the charging
time does not exceed 30 hours. The maximum battery charging current from the
Hub Hybrid is 500 mA.

4. Turn on the hub.

5. Install the lid on the hub casing and fix it with the bundled screws.

6. Check the status of the hub casing in the PRO version of the app. If the app
shows tamper alarm, check tightness of the Hub Hybrid casing.

Do not install the hub

Outdoors. This could result in a failure of the control panel.

Near the metal objects and mirrors. They can cause attenuation or
shielding of the radio signal. This could result in the loss of connection
between the hub and wireless Ajax devices.

In places with high levels of radio interference. This could result in the loss
of connection between the hub and wireless Ajax devices or false
notifications about security system jamming.

Less than 1 meter away from the router and power cables. This could result
in the loss of connection between the hub and wireless devices.

Less than 1 meter away from Jeweller devices. This could result in the loss
of connection between the hub and these devices.

In places where the hub will have a signal strength of 1 or 0 bars with
connected devices. This could result in the loss of connection between the
hub and these devices.

Inside premises with temperature and humidity beyond the permissible

limits. This could result in a failure of the control panel.

In places with no cellular signal or 1 bar signal strength. We do not

guarantee correct operation of the device with a low cellular signal
 strength.

Preparing to connect devices

Create at least one virtual room before adding devices to the system. Rooms
are needed to group devices and to increase the information content of
notifications. Names of devices and rooms are displayed in the text of events
and alarms of the Ajax security system.

Creating a virtual room

To create a room in the Ajax app:

1. Go to the Rooms tab.

2. Click Add Room.

3. Assign a name to it and, if necessary, attach (or make) a photo — it will be

easier to find the room in the list.

4. Click Save.

5. Repeat steps 2-4 to add as many rooms as needed.

To delete a room, change its avatar or name, go to room Settings by clicking on

the gear icon .

Connection of wireless devices

The hub is incompatible with other hubs, uartBridge, and ocBridge Plus.

To add a device to the hub, in the PRO version of the app:

1. Open the room and select Add device.

 2. Name the device, scan or manually enter its QR code, select a group if the
group mode is enabled.

3. Click Add – the countdown for adding a device will begin.

4. Follow the instructions in the app to connect the device.

5. Repeat steps 1-4 to add any required devices.

To pair (bind) a device to the hub, the device should be located within the hub’s
radio communication range — at the same secured premises.

Wired devices connection

The hub is incompatible with other hubs, uartBridge, and ocBridge Plus.

Fibra wire communication technology allows creating independent segments up

to 2,000 meters long. Up to 8 segments in a single system under Hub Hybrid
control.

Hub Hybrid features 8 independent buses compatible with all Fibra devices,
regardless of the type. Security detectors, keypads, and sirens are connected to
the same bus and ensure the safety of a specific area of ​the facility.

Design and preparation

For the system to work correctly, it is important to properly design the project
and install all devices correctly. Failure to follow the basic installation rules and
recommendations of the user manual may result in incorrect operation or loss
of connection between the hub and installed devices.

When designing the layout scheme of the devices, consider the wiring diagram
of the power cables laid on the site. Signal cables of Fibra devices must be laid
at a distance of at least 50 cm from the power cables when lying parallel, and, if
they intersect, it must be at a 90° angle.
In total, you can connect up to 100 Ajax devices to Hub Hybrid. The ratio of
wired to wireless devices within the system is of no importance. For example,
you can connect 50 wired and 50 wireless devices or 99 wired and 1 wireless
device.

For facilities that are under construction or renovation, cables of wired devices
are laid after the main wiring of the facility. Use protective tubes to route cables
of wired devices to organize and secure the wires; ties, clips, and staples can be
used to secure them.

Prevent external damage to the cables whenever possible. When laying wires
externally (without mounting them inside the walls), use an electric channel
raceway. Raceways should be no more than half-filled with cables. Do not allow
cables to sag. The raceway should be hidden from view if possible — for
example, behind furniture.

We recommend laying cables inside walls, floors, and/or ceilings. This will
provide greater security: the wires will not be visible, it will be impossible to
accidentally damage them, and it will be impossible for an intruder to access
them.

When selecting a cable, consider the length of the connection lines and the
number of devices to be connected; these parameters affect the signal strength.
We recommend using shielded copper cables with a high-quality insulation
layer. Check the cables for bends and physical damage before installation.

When installing, observe the bend radius that the manufacturer specifies in the
cable specs. Otherwise, you risk damaging or breaking the conductor. The bend
radius is specified by the manufacturer in the cable specifications.

Signal strength and wire length

The Fibra signal level is determined by the number of undelivered or corrupted

data packages over a certain period. The signal strength is displayed by the icon
in the Devices  tab:

Three bars — excellent signal strength.

Two bars — good signal strength.

One bar — low signal strength, stable operation is not guaranteed.

 Crossed out icon — no signal.

The signal strength is influenced by the following factors: the number of devices
connected to one bus, the length and type of cable, and the proper connection of
the wires to device terminals.

The maximum cable length depends on the cable type, material, and method of
connecting the devices. When connected using the Star connection method
(hub – devices – termination resistor) with a twisted pair U/UTP cat.5
(4×2×0.51), the wired connection length can be up to 2,000 meters. The
minimum cable length for connecting wired devices is 1 meter.

When connected using the Ring connection method (hub – devices – hub), the
maximum cable length is 500 meters when using a twisted pair.

Hub Hybrid only supports Star topology. Connection via the Ring topology will be
implemented in the next updates of OS Malevich.

How to calculate the wire connection length

Installation and connection

Before installing the detectors and devices, make sure that you have selected the
optimal location and that it meets the conditions of the user manual. Wires must be
hidden from view and located in a place that is difficult for intruders to access to reduce
the likelihood of sabotage. Ideally, the wires should be set into the walls, floor, and/or
ceiling. Before the final installation, test the Fibra signal strength.

Connect the devices to the hub using a four-wire cable. Two wires provide power
to the device (24 V and GND), and the other two (A and B) are used for data
exchange between connected devices and the hub. When connecting, be sure to
observe the polarity and connection order of the wires.

Devices are connected to the hub using two connection topologies: Ring and
Star. Devices connected to the same bus are connected to the line in a parallel
manner. We recommend distributing wired devices evenly across all control
panel buses to increase reliability. Hub buses are independent. Therefore, if one
of the buses fails for some reason, the devices on other buses will continue to
work.

We recommend connecting wired devices via the Ring connection method. This
way, if the line is broken, the devices will be connected to Hub Hybrid via the
Star connection method and will continue to transmit events and alarms to the
hub. Notification about the line open fault will be sent to users and the security
company.

When connecting via the Ring connection method, connect two buses per one
segment and reduce the maximum length of the wired connection to 500 meters
(when connected via the Star connection method — to 2,000 meters).

Hub Hybrid supports Star connection method only. Ring connection method will be
implemented in the future OS Malevich updates.

When connecting devices, do not twist the wires together; solder them. The
ends of the wires that will be inserted into the siren terminals should be tinned
to increase the reliability of the connection.

Follow the polarity and connection order of the wires. Securely fasten the wires
to the terminals. If the device body provides fasteners for cables, secure the
cable with ties.

To connect a detector or device:

1. De-energize and turn off the hub. Disconnect the backup battery.

 1 — External power supply

2 — Backup battery

2. Run the four-wire cables into the hub. Connect the wires to Hub Hybrid bus
terminals:

+24V — power supply input

А, B — signal terminals

GND — ground

3. Connect the other end of the four-wire cable to the terminals of the first
device in the line, observing the polarity and the order of wiring. Securely
fasten the cable to the terminals of the device.

4. If another device is connected to the segment, prepare and wire the cable
for the next device into the terminals.

+24V — power supply input

А, B — signal terminals

GND — ground

5. Connect other devices to the line, if necessary.

 6. Install a 120 ohm termination resistor for the last device in the line with the
Star connection topology. A terminating resistor is installed between
terminals A and B of the last device in the line.

With the Ring connection topology, a termination resistor is not needed. In

this case, connect the last device in the line to the next bus of the hub.

The nominal value of termination resistors is 120 Ω. Termination resistors are

included in the complete set of Hub Hybrid.

Hub Hybrid supports Star connection topology only. Ring connection topology will
be implemented in the future OS Malevich updates.

More about connection methods

7. Connect power to the hub and turn it on.

8. Add devices to the system manually or using bus scanning.

9. Run the Fibra Signal Strength Test for each connected device. The
recommended signal strength is two or three bars. Otherwise, check the
connection and integrity of the wires or relocate the system devices.

Adding wired devices

There are two ways to add wired devices: manually and using bus scanning. It is
useful to add a few devices manually — for example, when replacing a faulty
detector with a new one. Automatic bus scanning is useful when adding
numerous devices.

To add a wired device manually:

1. Open the PRO version of the app.

2. Select the object to which you want to add the device.

3. Go to the Devices tab and click Add Device.

 4. Name the device, scan, or type in the QR code (available on the device body
and the packaging), select a room and a group (if the group mode is
enabled).

5. Click Add.

To add devices using bus scanning:

1. Open the PRO version of the app.

2. Select the object to which you want to add the devices.

3. Go to the Devices tab.

4. Click Add Device.

5. Click Scan Bus.

6. The hub will start the bus scan process.

After bus scanning, the PRO app will display a list of wired devices connected to
the hub. The devices in the list are sorted by buses to which they are physically
connected.

By default, the device designation includes its name and ID. To pair a device to
the hub, edit its name, assign it to a room and a group if the group mode is
activated.

Scanning is also available in the bus menu (Hub → Settings → Buses → Scan buses).

For the installation engineer to name the device correctly or assign a room and a
group to it, we have provided two methods for device identification: by LED
indication and by alarm.

Method 1: By LED indication

After bus scanning, the PRO app will display a list of wired devices connected to
the hub.
Click on any device in this list. After clicking, the LED indicator of the device will
start blinking. After identifying the device, bind it to the hub.

To pair a device to a hub:

1. Click on the device in the list.

2. Assign a name to the device.

3. Specify a room and a group if the group mode is turned on.

4. Click Save.

5. The paired device will disappear from the list of devices available to be
added.

Method 2: By alarm

Click the Add detectors by alarm button. The button is displayed in the upper
right corner of the PRO app screen.

Trigger an alarm. For example, walk in front of a motion detector, press any
button on the keypad, or trigger a siren tamper.

Once triggered, the detector will move to the top of the list in the Detectors in
the alarm category. The device will stay in this category for 5 seconds, and then
move back to the bus category. After identifying the device, bind it to the hub.

To pair a device to a hub:

1. Click on the device in the list.

2. Assign a name to the device.

3. Specify a room and a group if the group mode is enabled.

4. Click Save.

5. The paired device will disappear from the list of devices available to be
added.

Updating the statuses of wired devices depends on the ping period (adjusts in
the Jeweller/Fibra settings).
If the hub already has the maximum number of devices added (for Hub Hybrid,
the default is 100), you will get an error notification when you add one.

Connected Ajax devices work with one hub only. Once added to a new hub,
these devices are not removed from the list of devices of the old hub. This must
be done through the Ajax PRO app.

Hub Hybrid settings

The control panel settings can be changed in Ajax PRO apps. In order to change
the settings:

1. Log in to the PRO version of the app.

2. Select an object from the list.

3. Go to the Devices menu.

4. Select a hub.

5. Go to its Settings by clicking on the gear icon .

6. Select a settings category and make changes. After making changes, click
Back to save the new settings.

Avatar

Hub name

Users

Ethernet

Cellular

Geofence
 Groups

Security schedule

Detection zone test

Jeweller/Fibra

Buses

Service

Installers

Security Companies

User Guide

Data Import

Unpair hub

Hub settings reset

Resetting the hub to the factory settings:

1. Turn on the hub if it is off.

2. Remove all users and installers from the hub.

3. Hold the power button for 30 s — the LED indicator on the hub board will
start blinking red.
 4. Remove the hub from your account.

Events and alarms notifications

The Ajax security system informs users about alarms and events using push
notifications, SMS, and phone calls.

How Ajax notifies users of alerts

Hub Hybrid does not support calls and SMS transmission using VoLTE (Voice over LTE)
technology. Before buying a SIM card, please make sure that it only supports the GSM
standard.

Causes of notifications What are they used for Types of notifications

Loss of connection
between the device and
the hub

Jamming Push notifications

Malfunctions Low battery charge in

SMS
device or hub

Masking

Opening the device or hub

body

Calls (not available for

messages about the loss of
System alarm connection between the hub
and the Ajax Cloud server)
Alarm Loss of connection
between the hub and the Push notifications
Ajax Cloud server
SMS

Push notifications
Activation of WallSwitch,
Events
Relay, Socket SMS
 Arming/Disarming Changing the security Push notifications
mode of an object or group
SMS
Night mode
activation/deactivation

The hub does not notify users and the security company about the triggering of the
opening detectors in the Disarmed mode when the Chime function is enabled and
configured. Only the sirens connected to the system notify about the opening.

What is Chime

Connecting to the monitoring station of security company

The list of companies that receive system notifications to the monitoring station
can be found in the Security companies menu in the Ajax app:

Devices → Hub → Settings → Security companies.

Select a security company and click Send Monitoring Request. After that, the
security company will contact you to discuss the connection terms. You can
also contact the company representatives yourself to agree on the connection.
The phone number, email address, and website of the security company are
available in the Ajax app.

You can also connect the hub to the CMS by e-mail of the security company. To
do this, in the Security companies menu, click on the letter icon, enter your e-
mail, and click Continue. Confirm your choice of company and click Send
Request.

Additional features

Video surveillance

Third-party cameras can be connected to the security system: thanks to the

RTSP protocol support, integration with IP cameras and Dahua, Hikvision, Safire,
EZVIZ, and Uniview DVRs is implemented.
You can connect up to 25 video surveillance devices to the system.

How to add a camera to the Ajax security system

Scenarios

Hub Hybrid allows creating 32 scenarios and minimizing the human factor
impact on safety. The hub can manage the security of the entire facility or group
according to a schedule; activate the smoke machine if intruders enter the room;
de-energize the room and turn on emergency lighting in case of fire; shut off
water in the event of a leak; control lighting devices, electric locks, roller
shutters, and garage doors — when changing the security mode by pressing a
button or by a detector alarm.

How to create and customize a scenario

Photo verification

Hub Hybrid supports both MotionCam and MotionCam Outdoor wireless motion
detectors. When triggered, the detectors take a series of shots you can use to
evaluate the unfolding of the events at the facility over time. This relieves users
of unnecessary anxiety and prevents security companies from sending
unnecessary patrol dispatches.

The detector activates the camera when armed and detects movement. Only
users with access to the events feed, as well as authorized employees of the
security company can see visual alarm verifications provided that the security
system is connected to the monitoring station.

If Photo By Request function is activated, the detectors can take a photo upon
the command of a system user or PRO user with the appropriate rights. The
taking of a photo is always registered in the hub’s events feed.

The shots are protected by encryption at every stage of transmission. They are
stored on the Ajax Cloud server and are not processed or analysed.

Learn more
Maintenance

Check the functioning of Hub Hybrid and connected devices on a regular basis.
The optimal frequency of checks is once every three months. Clean the hub
casing from dust, cobwebs, and other contaminants as they emerge. Use a soft,
dry cloth that is suitable for equipment care.

Do not use substances that contain alcohol, acetone, petrol, and other active
solvents to clean the device.

Technical specifications

Learn more

Complete set

1. Hub Hybrid (2G) or Hub Hybrid (4G).

2. Power cable.

3. Ethernet cable.

4. Casing.

5. Eight 120 Ω termination resistors.

6. Installation kit.

7. Quick Start Guide.

Warranty

Warranty for the AJAX SYSTEMS MANUFACTURING Limited Liability Company

products is valid for 2 years after the purchase.

If the device does not function correctly, please contact the Ajax Technical
Support first. In most cases, technical issues can be resolved remotely.

Warranty obligations
 User Agreement

Contact Technical Support:

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