ABM Module C

Human Resource Management

01. Who called workers as vital machines?
a) Henry Foyal
b) Charles Babbage
c) Peter Duker
d) Elton Mayo

Ans : b
02. Who is the founder of scientific management approach?
a) Charles Babbage
b) Henry Foyal
c) Fredrick Taylor
d) Peter Duker

Ans: c
03. The concept of Hawthorne studies was given by..
a) Fredrick Taylor
b) Charles Babbage
c) Elton Mayo
d) Peter Duker

Ans: c
04. Which one of the following has not contributed towards dimensions of
motivations?
a) Chris Argyrols
b) Elton Mayo
c) Abraham Maslow
d) Douglas McGregor
e) Fredrick Herzberg
f) Henry Foyal

Ans: F
05. Objectives of HRM relate to understand ___.
a) fundamentals of HRM
b) Customer and Staff behavior
c) The comprehensive perspective of HRM & relationship with HRD
d) The role of HR professionals & development of HR functions

Ans: B)
06. The people component is becoming the key factor to success of strategy
for ____.
a) survival
b) growth
c) achieving excellence
d) social status

Ans: d
07. Regarding functions & structure of HRM & HRD, select the correct
statement:
a) There is no conflict between the two
b) There is difference only in the approach and emphasis
c) HRM is the sub-system of HRD
d) HRM deals routine functions & HRD functions emphasize on change
management process.

Ans: c)
08. Pick up which is not true.
a) Personnel department is final authority in policy related decisions
b) Line management is the final authority in performance related decisions
concerning promotions
c) HR professionals must have qualifications in HRM
d) Managing people is an Operational Function

Ans: d
Managing people is a Line and staff Function.
09. Pick up the wrong one.
a) Job description is about the job that an employee has to perform
b) Job specification relates to the requirements in terms of educational
qualification, age, experience etc
c) Job evaluation relates to the comparison between similar jobs within the
organization or between organizations or within the industry
d) A technique which facilitates the listing of what is required to perform a task
or a Job
e) All correct

Ans: e

10. _____ is for learning to prepare the individual for different but identified
job.
a) Development
b) Training
c) On job training
d) Education

Ans: D
11. When the adult education is organized with the model is known as ___.
a) Child modeling
b) Andragogy
c) Pedagogy
d) Pedagogy

Ans: c
12. Transfer of learning to workplace take place at which level of evaluation of
training.
a) Reaction Level
b) Learning Level
c) The behavior level
d) Function level

Ans: c
13. Knowles(Nadler) categorized adult learning process in different theories.
Match the followings:
a) Mechanistic/behaviorist Theories i) Equate man with his brain
b) Organicismic/humanistic ii) Learner is passive in the process of
learning.
c) Cognitive theories iii) Freedom to learn

a) a-i b-ii c-iii

b) a-ii b-iii c-i
c) a-iii b-ii c-i
d) a-ii b-i c-iii

Ans: B
Ref: ABM � Module C � Page 263
14. The training and development involves the following:
a) Identification of training needs
b) Conducting the training
c) Duration of training
d) Selection and development of trainers

Ans: c Evaluation of Training ???????

15. The theories associated with the actual teaching are:
a) Learning in employees in enhanced when the learner is motivated
b) Learning requires feedback
c) Reinforcement increases the likelihood that a learned behavior will be
repeated
d) Learning must be non transferable to the job

Ans: d
16. The evaluation of training consists of the following:
a) Reaction level
b) Learning level
c) The behavior level
d) Operation level

Ans: d)
Rt option is Function level in place of operation level ????????????
17. Attitude can be classified into three basic components namely. Pick up odd
one.
a) Emotional
b) Formal
c) Informational
d) Behavioral

Ans: B
18. Knowles explained the following three theories:
a) Mechanistic theory
b) Cognitive theory
c) Reconciliation Theory
d) Organism theory

Ans: c)
19. The behavior of an individual is influenced by four factors namely. Pick up
the odd one.
a) Environmental factor
b) Personal factor
c) Physical factor
d) Organizational factor
e) Psychological factor

Ans
20. In the life stages of adulthood guiding of next generation start up ____.
a) Adolescence
b) Young Adulthood
c) Adulthood
d) Maturity

Ans: c
21. Which stage of career roles signifies the beginning of complex functions?
a) Apprentice
b) Colleague
c) Mentors
d) Sponsors

Ans
22. In which career patterns or concept individual take a new job and reaches
higher position than go to some another type of job.
a) Linear career
b) Steady state career
c) transitory patterns
d) Spiral career
e) Plateau career

Ans: d
23. Career patterns or concept an individual choose different patterns in his
life find up wrong combination.
a) Linear career-develop plan to go higher in the same org using ogrnal
hierarchy
b) Steady state career- do not choose to go higher up in hierarchy
c) transitory patterns- shift one job to another job without excellence
d) Spiral career- take new job moves higher in status & shift another
profession & follow same patterns
e) Plateau career-reaching a level higher than continuing on the same level
f) All correct
Ans: e
24. Inner self of self development concept signifies. Pick up the odd one.
a) behavior pattern
b) Values and other psychological factor
c) Strength and weakness
d) Individual identity and physical features

Ans it is a features of patent/external self

25. To retain employee in the organization companies are forced to do some
strategic changes which includes ___.
a) Diversiacation
b) Expansion
c) Responsiveness
d) Structural changes

Ans: c
26. Adjusting one with the team expectations and norms comes under which
stage of group formation and group behavior.
a) Forming( Awareness)
b) Storming ( Conflict)
c) Norming (Cooperation)
d) Conforming (Adjustment)
e) Performing (Productivity)

Ans : d
27. Which one in johari window concept of Luft and Ingham of self-
awareness is also known as private.
a) arena
b) blind
c) closed
d) dark

Ans: c
28. Ravi is working as general manager of ABC co. he is trustworthy, open to
others ideas and accept suggestions and have better self awareness received
feedback from others and make more and more disclosures, Mr. Ravi will come
in which stage of self awareness.
a) arena
b) blind
c) closed
d) blind

Ans: a
29. Ability to control or redirect disruptive impulses and moods and propensity
to suspend judgment- to think before acting comes under which components of
emotional intelligence.
a) Self-awareness
b) Self-Regulation
c) Self-motivation
d) Empathy
e) Social skill

Ans: b
30. Ones belief about who is responsible for the event in one�s life refers to
___.
a) Adult ego state
b) Change catalyst
c) Personal efficacy
d) Locus of Control

Ans: d
31. Concept of Locus of Control is given by ___.
a) Schein
b) Left court and Levisohn
c) Luft and Ingham
d) Kurt lewin

Ans: b
32. The jobs that are comparable in terms of the knowledge, skill required can
be identified and categorized as a group is called ___.
a) Job efficacy
b) Job Identification
c) Job specification
d) Job Family
e) Job Relation
f) Skilled group
g) On the job training

Ans: d
33. Emotional intelligence refers to ____. Pick up the odd one.
a) To being self-motivated
b) To being self- Regulated
c) To being empathetic
d) To being socially skilled
e) To being emotional strong

Ans : e
34. It is the highest activity of life, it creates new untapped alternatives, and it
values and exploits the mental emotional and psychological differences
between people
a) Stress free work
b) Personality development
c) Autonomy
d) Synergy
e) Perfectionism

Ans: d
35. Ramesh is working in XYZ co. initially he was working very hard and
completing all the task or target on time and so that he can go up in the
organization but due to some reason he was unable achieve his goal and
developed feeling s of low self-concept and low self-esteem it is called ___.
a) Guilt
b) Isolation
c) Stagnation
d) Role diffusion
e) Inferiority
f) Despair

Ans: e
36. Mr. Ram Prasad is working in M/S metro exporters since last 27 years now
he is at an age of 57 due to his old age he is unable to complete his social and
biological roles and feeling unwanted and uselessness, the condition of Mr. Ram
Prasad said to be ____.
a) Guilt
b) Inferiority
c) Isolation
d) Stagnation
e) Despair

Ans: e
37. To control employee behavior at work place as daydreaming,
forgetfulness, absenteeism, tardiness, sabotage, alcoholism and drug abuse
can be analyzed through ____.
a) Through Trait theory
b) Through psychoanalytical studies
c) Through self concept theory
d) Through Social leering theory

Ans: b
38. It is a method of reducing stress and tension and stimulates creative
thinking ____.
a) Stress reducing exercise
b) Split brain psychology
c) ESB (Electrical Stimulation of the Brain)
d) Physical exercise and yoga
e) Reinforcement & punishment approach

Ans: c
39. Left hemisphere controls right side of body and controls all except one
pick up the odd one.
a) Sequential ordering
b) Complex motor sequences pattern
c) Simultaneous
d) Dominant
e) Analytic

Ans: c
40. Right hemisphere control left side of body and perform so many activity
given below except one.
a) Holistic
b) Emotional
c) Recognition of complex figures
d) Controlled
e) Spiritual

Ans: d
41. John Holland present 06 theory of personality job fit or matching job with
their personalities find out which does not comes in his theories.
a) Realistic
b) Specialist
c) Social
d) Conventional
e) Enterprising
f) Artistic

Ans: b
42. Mr. Alex works in an international bank as an accountant. Match Mr. Alex
congruent occupation with his personality type as per John Holland personality
job fit theory.
A) social
B) Investigative
C) Realistic
D) Conventional
E) Enterprising
F) Artistic

Ans: d
43. Mr. Martin self-confident in his work ambitious towards his goal and
energetic domineering, his personality shows which type of personality.
a) social
b) realistic
c) artistic
d) enterprising

Ans: d
44. Mr. Tom prefers activities that involve thinking, organizing and
understanding others his personality type is ____.
a) Realistic
b) Social
c) Enterprising
d) investigative

Ans: d
45. Taylor believed that workers would be motivated by �rabble hypothesis�.
This assumption of Taylor is based on ___.
a) Need for security
b) Social fulfillment
c) Challenging job
d) Pay
e) Need for money

Ans: e
46. Abhinav Brinda won a gold medal in Olympics. While winning ever first
gold medal for India he has full filled his which needs ____.
a) Physiological needs
b) Social needs
c) Self esteem needs
d) Self actualization needs

Ans: c

47. Herzberg mentioned six motivational factors. Find out odd one ___.
a) Recognition
b) Advancement
c) Responsibility
d) Achievement
e) Possibility of growth
f) Job security

Ans: f
48. The value a person assigns to his desired reward is called ___.
a) Perk
b) Pay
c) Salary
d) valence

Ans: d
49. Sometimes an individual may not be clear about the various expectations
that people have from his role and this causes ____.
a) Role stagnation
b) Inter-role distance
c) role ambiguity
d) role-set conflicts
e) Role isolation

Ans: c
50. The general feeling of fellowship that prevails in the workgroup
atmosphere, his prevalence of information supporting cultural and social
groups it comes which type of climate survey.
a) Identity
b) Structure
c) Risk
d) Warmth
e) Support
Ans: d
51. It is a process by which the management finds how effective it has been in
hiring and placing the employees.
a) Interview
b) Reference check
c) Performance appraisal
d) 360 degree appraisal

Ans: c
52. Which step comes after when the performance standards are
communicated to the employees in the performance appraisal methods?
a) Performance level are compared with benchmark
b) Outcomes are than communicated to employees
c) To measure the performance of employee
d) Initiate corrective action
e) Setting the performance standard.

Ans: c
53. Relative position of each employee is assessed; it is the oldest and simple
method of performance appraisal.
a) Comparison method
b) Straight ranking method
c) Graphic or linear rating method
d) Grading method
e) Free from essay method

Ans: b
54. It is a tendency to allow one trait or characteristic of an employee to
influence the assessment, it rate an employee either high or low.
a) Similar error tendency
b) Central tendency
c) Halo effect
d) Leniency or strictness tendency

Ans: c
55. Communication technology facilitated any where learning and developed
e- learning package with the help of ____.
a) Animation software
b) HRIS
c) Artificial Intelligence technology
d) GUI

Ans: d
Q. 55 With regard to HRM, Frederick Taylor gave concept of
1) Division of Labour
2) Time and Motion Study
3) Both 1 & 2
4) None
Ans. Both 1 & 2
Q. 56 The tasks can be broken into simple and easy to understand. People do
work in return of
money. This concept was given by
Ans. Gantt and Gilberth
Q. 57 �Sense of Belongingness� and �Sense of Proud� are important
dimentions of Human behavior as
per ______________Study.
Ans. Hawthorne
Q. 58 NILM (National Institute of Labour Management) was merged with
_________________in the
year 1982.
Ans. NIPM (National Institute of Personnel Management.
Q. 59 Name the legislation for settling disputes of workers.
Ans. Industrial Dispute Act, 1947
Q. 60 Learning is enhanced when learner is motivated. It requires feedback. It
increases performance
which is transferable to job. This idea was given by
Ans. Decenzo and Robbins
Q. 61 There are 5 life stages i.e. Adolescence, Young Adulthood, Adult hood
and Maturity. These have
been explained by ___________ (writer)
Ans. Erik Erikson
Q. 62 Apprentice, Colleague, Mentors and Sponsors are four Career
______________given by Dalton,
Thompson and Price. (Roles/Patterns/Anchors)
Ans. Career Roles
Q. 63 Linear Career ,Steady Career and Spiral Career are Career __________
(Roles/Patterns/Anchors)
Ans. Career Patterns
Q. 64 Why an individual follows a particular Pattern depends upon his
Competence, Security,
Creativity and autonomy. These are called Career______________
(Roles/Patterns/Anchors)
Ans. Career Anchors
Q. 65 Eric Berne has given 3 Ego states. Name these.
Ans. Parent, Adult and Child
Q. 66 Harris gave idea of 3 Life Positions. If a person considers that he has no
value but the other
party has Value. What is it ?
Ans. I am not OK, You are OK
Q. 67 Creativity, Curiosity and Reaction are the signs of Which Ego State.
(Parent/Child/Adult)
Ans. Child
Q. 68 Known to Self and Known to Others is which type of Personality as per
SWOT Analyses
Ans. ARENA
Q. 69 SWOT Analysis is relevant to refer to the concept of
___________Window given by Luft and
Ingham.
Ans. Johari
Q. 70 Friedman, Mayer and Ray classified human personality into two types:
Type A and Type B. The persons who are restless, Impatient, Multi-tasker and
desiring quick
achievement are which type of Persons.
Ans. Type A
Q. 71 Finding immediate pleasure from Internal environment or Biological
pleasure is called
__________(id/ego superego)
Ans. Id
Q. 72 __________controls it so that pleasures are granted at appropriate time
and in acceptable
manner. (id/ego/ superego)
Ans. Ego
Q. 73 ____________is the restraining force which supports ego which is also
called conscience.
(id/ego/superego)
Ans Super ego
Q. 74 Left Hemisphere controls ______side of the body.
Ans. Right
Q. 75 Speech, Logic, Reading and Writing are controlled by
_____________Hemisphere.
Ans. Left
Q. 76 Simulations, Emotions, Creativity are controlled by
________________Hemisphere
Ans. Right
Q. 77 Payment to workers on Differential Piece Rate basis is the rationale of
Scientific Management
mooted by ________________.
Ans. FW Taylor
Q.78 Human needs are classified into 5 categories in hierarchy. Psychological
needs, Safety needs,
Social needs, Self Esteemed needs and Self Actualization needs. This is called
_______________Hierarchy of needs.
Ans. Maslow�s Hierarchy of needs.
Q. 80 Pattern of actions expected of a person is called __________
(Role/Position)
Ans. _________________is Power related concept. (Role/Position)
Q. 81 What is 360 degree appraisal.
Ans. When appraisal is done by all the persons around the employee i.e.
customers/superiors/colleagues/Self and Subordinates.
Q. 82 Who is Nurturing Parent in Parent Ego?
Ans. A person who understands and cares about other people.
Q. 83 A person who plans the work in such a way that urgent matters are
disposed of in time.
Ans. Type B persons
Q. 84 What is MBO (Management by Objectives).
Ans. When short term goals are set by superiors and employees jointly.
Q. 85 In Transactional Analysis, which of the following is most desirable life
position.
Ans. I am OK, You are OK.
Q. 86 On specified date, bonds are converted into shares at pre-determined
price. These bonds are
called _______________Bonds. (Flexible/Convertible)
Ans. Convertible
Q. 87 A bond with Face value of Rs. 10000 each and coupan rate 8%. If
market rate increases to 8.25
%
1. Price of Bond will ______________(Rise/decline)
2. Current Yield ________________( Rise/decline)
Ans 1. Decline
2. Rise
Q. 88 A bond with Face value of Rs. 10000 each and coupan rate 8%. If
market rate falls to 7.5%
1. Price of Bond will ______________(Rise/decline)
2. Current Yield ________________( Rise/decline)
1. Rise
2. Decline
Q. 89 What is objective of Simulation?
Ans. a) To find out causes of past occrance.
b) To forecast future effects of assumed circumstances.
Q. 90 What is sequence of simulation?
Ans. Start, define problem, construct Simulation model and then run the
model.