THE PERCEPTION OF HOSPITALITY MANAGEMENT STUDENTS

TOWARDS THE QUALITY OF ONLINE LEARNING AT THE UNIVERSITY OF

RIZAL SYSTEM MORONG CAMPUS

An 

Undergraduate Thesis

Presented to the

 Faculty of College of Hospitality Industry

University of Rizal System

Antipolo, Annex

In Partial fulfillment

Of the Requirements for the Degree

Bachelor of Science Major in Hospitality Management

Kyla Jessel F. Bobotioc

Alyssa Jade C. Hilao

Jarene H. Ramos

Jade Clarence B. Villarojas

  

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 APPROVAL SHEET

This thesis titled “THE PERCEPTION OF HOSPITALITY MANAGEMENT

STUDENT TOWARDS THE QUALITY OF ONLINE LEARNING AT THE

UNIVERSITY OF RIZAL SYSTEM MORONG CAMPUS’’ prepared and

submitted by: KYLA JESSEL F. BOBOTIOC, ALYSSA JADE C. HILAO, JARENE

H. RAMOS AND JADE CLARENCE B. VILLAROJAS in partial fulfillment of the

degree Bachelor of Science in Hospitality Management has been examined and

is hereby recommended for approval and acceptance.

LAARNIE M. PASAMBA
Date Adviser

Approved in the partial fulfillment of the requirements for the degree

Bachelor of Science in Hospitality Management by the Oral Examination

Committee.

ZENAIDA S. ANGELES, MAed CARMELA B. JAEN, MAT

Member Member

CLAUDINE D. MARTY, DBA

Chairperson

Approved in the partial fulfillment of the requirements for the degree

bachelor of science in Hospitality Management.

Jannah O Bautista, MSCA

Date Dean, College of Hospitality Industry

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 ACKNOWLEDGEMENT

     This research study, would not have been possible without the guidance and

help of several people who contributed and extended their valuable assistance in

the preparation and completion of this study.

The researcher wishes to express their utmost gratitude to those made the

research possible and to those who in one way or another motivated them to

accomplish this research study.

PROF.CLAUDINE D MARTY. Their panel chairman, for giving the

constructive criticisms and suggestion for the improvement of the study

PROF. LAARNIE PASAMBA, their research instructor and adviser, for

the immense knowledge and steadfast encouragement to finish this research.

PROF. ZENAIDA ANGELES, their critic reader, for patiently checking the

manuscript and giving suggestion inn editing and revisions the improvement of

the manuscript.

PROF. CARMELA B. JAEN, their statistician, for the statistical measure

of the study

ALMIGHTY GOD, for his constant love, provides the researchers with

wisdom and patience in conducting this study. Also, for giving them the courage

and guidance, they needed to overcome all of the obstacles they faced.

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 DEDICATION

This study is dedicated to our loving parents, who have always been a source of

inspiration and strength when we were on the verge of giving up, and who continue to

provide moral, spiritual, emotional, and financial support.

To our siblings, relatives, mentors, friends, and classmates who encouraged us to

finish this study through their words of advice and encouragement.

Finally, we dedicate this book to the Almighty God, thanking him for his

guidance, strength, mental power, protection, and abilities and for providing us with a

healthy life. All of these are available to you.

KSB

AJCH

JR

JCV

Abstract

This research was carried out in order to assess and determine the

Perception of Hospitality Management Students Towards the Quality of Online

learning at the University of Rizal System Morong Campus.

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 The study used the descriptive method research design. And the students

chosen at random. The study used the 100 total populations of the third year

college students of Hospitality Management as the respondents of the said study.

They were described in terms of age, sex, civil status, monthly family income and

the medium used at their online learning.

It is concluded that most of the Hospitality Management students that

participated in the study belong in the 20–22-year-old age range, is part of the

lower end of the monthly income range, and mainly uses cellphones in attending

classes for their online education. This implies that not every student has the

access to personal computers or laptops for their education, due to their monthly

family income.

According to the findings, Computer Competence, Technological

Knowledge, Social Presence, Information Management, and Skills Application

are all perceived by the Hospitality Management students as factors that affect

the quality of their online learning. The hospitality management students were

able to adapt to the online learning environment due to their knowledge in

utilizing technology and having a good facilitator during online learning sessions.

The online learning received by the hospitality management students were able

to provide skills that they are confident that they can apply to their future

professions.

Based on the information gathered, the researchers came up with the

following recommendations. The Researchers recommend finding more possible

factors that can affect the students’ perception on what affects their quality of

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learning. Adapting a pedagogy that allows for a combination of online

technology’s accessibility and face-to-face education’s social presence.

TABLE OF CONTENTS
Page

TITLE PAGE  i

APPROVAL SHEET ii

ACKNOWLEDGEMENT iii

DEDICATION iv

vi
ABSTRACT v

TABLE OF CONTENTS vii

LIST OF TABLES viii

LIST OF FIGURES ix

LIST OF APPENDICES x

Chapter

1 THE PROBLEM AND ITS BACKGROUND

          Introduction  1
          Background of the Study 2
          Statement of the Problem 3
          Hypothesis of the study 4
          Scope and Limitation of the study 5
          Theoretical Framework 5
          Conceptual Framework 6
          Significance of the Study 8
          Definition of Terms 8

2. RESEARCH METHODS AND PROCEDURES

          Method of Research 10
          Setting of the Study 11
          Subject of the Study 13
          Procedure of the Study 13
          Sources of Data 14
          Statistical Treatment of Data 15

3 PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

The Hospitality Management Students Profile in terms of 20

Age, Sex, Civil Status, monthly Family Income, and
Medium used in Online Learning
The Extent of The Quality of Online Learning as Perceived 23
by The Hospitality Management students in Terms of
Computer Competency, Technological Knowledge, Social
Presence, Information Management, Facilitators
Characteristics, and Skills Application

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4 SUMMARY OF FINDINGS, CONCLUSIONS, AND
RECOMMENDATIONS

          Summary of Findings 28
          Conclusions  30
          Recommendations   30

REFERENCES  32

CURRICULUM VITAE 33

LIST OF TABLES

Table Page

1 Frequency, Percentage and Rank distribution 15

of the profile of the respondents in terms of
different variables.
2 Computed weighted mean and verbal 16
interpretation of The perception of Hospitality
Management Students Towards the Quality of
Online Learning at University of Rizal System
in terms of Computer Competency.
3 Computed weighted mean and verbal 16
interpretation of The perception of Hospitality
Management Students Towards the Quality of
Online Learning at University of Rizal System
in terms of Technological.
4 Computed weighted mean and verbal 17
interpretation of The perception of Hospitality
Management Students Towards the Quality of
Online Learning at University of Rizal System
in terms of Social Presence
5 Computed weighted mean and verbal 18
interpretation of The perception of Hospitality
Management Students Towards the Quality of
Online Learning at University of Rizal System
in terms of Information Management.
6 Computed weighted mean and verbal 18

viii
 interpretation of The perception of Hospitality
Management Students Towards the Quality of
Online Learning at University of Rizal System
in terms of Facilitators Characteristic.
7 Computed weighted mean and verbal 19
interpretation of The perception of Hospitality
Management Students Towards the Quality of
Online Learning at University of Rizal System
in terms of Skills Application.
8 Frequency and Percentage Distribution of The 20
Hospitality Managements Students’ Profile In
Terms of Their Age, Sex, Civil Status, Monthly
Family Income, and Medium Used In
Learning.
9 Weighted Mean and Standard Deviation of the 23
extent of the quality of online learning as
perceived by the hospitality management
students.

LIST OF FIGURES

Figure Page
s

1 Conceptual Framework 7

2 Location Map of the University of Rizal System Morong 12

Campus

LIST OF APPENDICES

Appendix Page

A Gantt Chart of Activities 38

B Letter of Permission to Conduct the Study 39

C Division Letter 40

D Letter to the Principal  41

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E Letter to the Respondents 42

F Appointment of Thesis Adviser 43

G Certificate of Content Validation 44

H Certificate of Statistical Center  45