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    Letter of Complaint

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    Izabela Knapek
    The document provides useful phrases for beginning and ending letters of complaint, including expressing disappointment or dissatisfaction, requesting resolution or compensation, and threatening legal action if the matter is not addressed. It also includes a model complaint letter about issues with a rented vehicle and tasks the reader with replacing informal phrases in the letter with phrases from the provided lists.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Letter of Complaint

    Uploaded by

    Izabela Knapek
    146 views3 pages
    The document provides useful phrases for beginning and ending letters of complaint, including expressing disappointment or dissatisfaction, requesting resolution or compensation, and threatening legal action if the matter is not addressed. It also includes a model complaint letter about issues with a rented vehicle and tasks the reader with replacing informal phrases in the letter with phrases from the provided lists.

    Original Title

    Letter of Complaint (1)

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    The document provides useful phrases for beginning and ending letters of complaint, including expressing disappointment or dissatisfaction, requesting resolution or compensation, and threatening legal action if the matter is not addressed. It also includes a model complaint letter about issues with a rented vehicle and tasks the reader with replacing informal phrases in the letter with phrases from the provided lists.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    146 views3 pages

    Letter of Complaint

    Uploaded by

    Izabela Knapek
    The document provides useful phrases for beginning and ending letters of complaint, including expressing disappointment or dissatisfaction, requesting resolution or compensation, and threatening legal action if the matter is not addressed. It also includes a model complaint letter about issues with a rented vehicle and tasks the reader with replacing informal phrases in the letter with phrases from the provided lists.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    LETTER OF COMPLAINT

    (Successful Writing, Virginia Evans, Express Publishing, 2000)


    USEFUL LANGUAGE
    1. To begin letters:
    - I am writing to complain about………….
    - I am writing to draw your attention to the problem of ……………….
    - I am writing to express my disappointment / dissatisfaction with ………………..
    - I am writing to express my annoyance / extreme dissatisfaction with / protest about…………
    - I regret to inform you how shocked I was………….
    2. To end letters:
    - I hope / trust this matter will be dealt with as soon as possible
    - I hope / trust this matter will be resolved as soon as possible
    - I hope / trust this matter will receive your immediate attention
    - I hope / trust this matter will not be treated lightly
    - I feel that you should………
    - I am entitled to compensation / a refund / a replacement
    - I must insist on……….
    - Unless this matter is resolved, I will have no choice but to take legal action
    - Unless satisfactory compensation is offered, I will be forced to take further action

    TASK 1
    Read the model letter below. Find informal phrases and replace them with the phrases from the list below
    a) compensate me for d) I insist that you h) Contrary to what I had been told
    b) otherwise I will be forced to e) Despite my objections
    c) I am writing to express my f) Having no other alternative
    dissatisfaction with
    g) I therefore request that you

    Dear Sir or Madam,


    1
    I’m writing this because I’m really upset about the service I received when I rented one of your cars on 20th July.
    Firstly, I had specifically requested a four-door model. However, I was given a smaller two-door version which, apart
    2
    from being too small for my needs, was clearly in need of extensive repair. I moaned about it but your employees
    3
    informed me that it was the only car available and assured me that it was in perfect order. I couldn’t do anything else, so
    I accepted the vehicle.
    4
    Although they said there weren’t, there were, in fact, several things wrong with the car. Despite the fact that I had driven
    it for only one hour, I was forced to stop when the engine showed signs of overheating. Having added two liters of water
    to the radiator, I was able to continue, although during the course of my journey a knocking sound from the engine
    became increasingly persistent and the windscreen wipers stopped working.
    My subsequent journey was most uncomfortable. Not only did I have the worry of driving the car which was not
    roadworthy, but I also had to stop on three occations to refill the radiator. Finally, I had no choice but to leave the car at
    your Oxford branch and continue my journey using public transport.
    I feel that your employees acted irresponsibly in issuing a car which was not safe to drive, and I believe I am entitled to
    5
    compensation for the interuption to my holiday. So I want you to send me the sum of $300 to cover the cost of my train
    6
    ticket and to make me feel better after the distress I was forced to suffer as a result of your negligence.
    7,8
    You’d better give this matter your urgent attention, or else I really will have to take legal action.
    Yours faithfully,
    S. MALLISON
    Email English, Paul Emmerson, Macmillan

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