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Quiz - Exam Questions Technical Support Fundamentals

This document contains 25 questions covering a range of topics related to computer hardware, software, troubleshooting, and medical device maintenance. The questions address differences between hardware and software, examples of system tools in Windows, recommendations for speeding up a slow computer, steps for troubleshooting a non-starting EKG machine, differences between system restore and safe mode, installing a new hard drive and restoring data from backup, criteria for preventative maintenance of medical devices, databases for tracking medical equipment inventory, important details to include in a device database, importance of accurate data entry, regulatory agencies involved in medical equipment, customer service skills, differences between customer service and excellent customer service, advantages of needs analysis, and online resources for finding service manuals and parts

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116 views2 pages

Quiz - Exam Questions Technical Support Fundamentals

This document contains 25 questions covering a range of topics related to computer hardware, software, troubleshooting, and medical device maintenance. The questions address differences between hardware and software, examples of system tools in Windows, recommendations for speeding up a slow computer, steps for troubleshooting a non-starting EKG machine, differences between system restore and safe mode, installing a new hard drive and restoring data from backup, criteria for preventative maintenance of medical devices, databases for tracking medical equipment inventory, important details to include in a device database, importance of accurate data entry, regulatory agencies involved in medical equipment, customer service skills, differences between customer service and excellent customer service, advantages of needs analysis, and online resources for finding service manuals and parts

Uploaded by

imronmac
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1) What is the difference between Hardware and Software? Give examples.

2) Name 3 of the many System Tools that are integrated in all Windows Operating Systems
and their use.
3) You receive a call from a customer that tells you that her computer is running really
slow. What recommendations or instructions can you give her to speed up her
computer? (Be specific. Mention what tools you will use to check the symptoms, and
the steps you’ll use).
4) An EKG technician calls your shop and tells you that his portable EKG machine does not
turn on. It is a Windows-based system. You go to the department, and confirm the
problem. What steps will you use to troubleshoot the problem?
5) What are the differences between System Restore and Safe Mode? How will you use
each one?
6) A customer’s hard drive crashed. He is not that concerned, because he has a backup of
all his important documents. What steps will you take to install a brand-new hard drive?
What tools will you need to restore his data?
7) What criteria are used to determine how many times a medical device should be PM’d?
Explain.
8) Mention various Databases or software used to manage Medical Equipment inventory.
What can be tracked with these programs?
9) What important details are needed to be entered in a Database for any new medical
device? Make a list of some of them
10) Why it is so important to enter the correct data in the Medical Equipment Database?
What problems can occur?
11) Mention at least 5 Regulatory Agencies that are involved in the manufacture, repair and
maintenance of Medical equipment.
12) Mention at least 3 of the Customer Service Skills we should develop as BMETS to deal
with our customers and WHY.
13) What is the difference between “Customer Service” and “Excellent Customer Service”?
Why do we need to aim for excellence?
14) What are the advantages of using a “Needs Analysis” to manage a Clinical Engineering
department? Give an example.
15) What online resources can we use to find a Service Manual or parts for a medical
device? Give 3 examples.

16) What does a computer allow you to do?


17) The most popular Operating System for Personal Computers is?
18) A good example of a Peripheral is
19) Which of these are examples of Search Engines?
20) The main circuit on a computer is called?
21) Which of the following is a type of MONITOR port
22) To guard against Malware, you need to have
23) The "Cloud" allows you to __________________ if you have an internet connection
available
24) Select 3 SYSTEM TOOLS that are integrated in Windows Operating Systems
25) What are some differences between System Restore and Safe Mode?

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