RIZAL TECHNOLOGICAL UNIVERSITY

COLLEGE OF GRADUATE STUDIES

MASTERS OF SCIENCE IN INFORMATION TECHNOLOGY
INFOTECH211

CLASSWORK NO. 2

PETER BENEDICT J. NAPOLES

CASE 1

Juan Travel is an online travel service company that books trips to resorts for college students.
This is a rich case that has multiple users including both students and resorts. Resorts will use the system
to post vacation specials and vacancies. Students will use the system to make reservations. The system
will also contain social networking component to allow students to connect with each other during
summer vacation.

STAKEHOLDERS

 End users - These are the people who will be most directly affected by the software. Their buy-in
is essential. No matter how flashy or efficient software is, if end users don’t like it they won’t use
it. In this particular case, the end users will be the college students and the resort owners.
 Project Manager - Responsible for managing the whole project. Project Manager is generally
never involved in producing the end product but he/she controls, monitors and manages the
activities involved in the production. In this case, the project manager is the one responsible in
crafting the Juan Travel system.
 Company – Organization who has taken up the project and whose employees are directly
involved in the development of the project. In this case, the company is the Juan Travel online
service company.
 Funders - Provides funds and resources for the successful completion of the project.
 FUNCTIONAL REQUIREMENTS
FR1 – The Resort Owners should be able to post their promos, specials, and vacancies in the
system.
FR2 – College students should see the posted details of the different resorts in the system. They
should be able to book a trip in the system.
FR3 – System should be able to process the booking from the student’s end.
FR4 – System should notify the resort owners about the booking
FR5 – System should generate booking details to be printed by the end user.

SECURITY ISSUES
Code Injection
To attempt a code injection, an attacker will search for places your application accepts user input
– such as a contact form, data-entry field, or search box. Then, through experimentation, the
hacker learns what various requests and field content will do. In this particular case, the end user
(College Students) will be required to input their information for booking or reservation purposes.
The data that the end user entered will be vulnerable if there is a security issue in the system.
Social Engineering
Social engineering encompasses all of the non-technical ways an attacker may use to gain access
or do damage to your systems or data. The most common method is the oldest: lying or using
fabricated information to gain trust. People outside the system might target end users that
availed the service of Juan Travel. They might pose as an authorized resort owner who don’t want
to be part of the system and offer end users lower prices of bookings or reservations.
Sensitive Data Leak
Data leaks, like ransomware, tend to make news when they occur. Data leaks can include
customer data or confidential intellectual property like source code. Anything that’s a secret is a
target for hackers. This data is most often well secured, and compromise usually occurs through
other methods such as insider threats or social engineering. Because of the social networking
component of the system, sensitive data might leak.

METHOD TO DEFINE USER REQUIREMENTS

Interview is the best strategy in defining user requirements. In order for the system to serve the
end users well, developers should know the needs of the target end users. The first thing to do is
 to identify or determine the people to interview, in this case, college students from different
universities should be randomly selected and be interviewed. After deciding on the people to
interview, you must establish objectives for the session. You should determine the general areas
to be discussed, and then list the facts you want to gather. Creating a standard list of interview
questions helps to keep you on track and avoid unnecessary tangents. The interview should
consist of several different kinds of questions: open-ended, close-ended, or question with a range
of responses. When you phrase your questions, you should avoid leading question that suggest or
favor a particular reply. For example, rather than asking, “What advantages do you see in the
proposed system?” you might ask, “Do you see any advantages in the proposed system?” The
questions can be classified into three groups: open-ended, closed-ended and range-of-response
questions. After the preparation, the developers should conduct the interview and at the same
time, document it. After the conduct of the interview, it should be properly evaluated in order for
the system to serve its purpose.

CASE 2
Good-to-Go Services is a small but growing courier service company that needs to track
customers, package pickups, package deliveries, and delivery routes. The system will require real-time
updates of pickups and deliveries with mobile devices. It will also allow the customers to schedule their
own pickups via a web-based interface.

STAKEHOLDERS
 End users - These are the people who will be most directly affected by the software. Their buy-in
is essential. No matter how flashy or efficient software is, if end users don’t like it they won’t use
it. In this particular case, the end users will be the Store owners and customers
 Project Manager - Responsible for managing the whole project. Project Manager is generally
never involved in producing the end product but he/she controls, monitors and manages the
activities involved in the production. In this case, the project manager is the one responsible in
crafting the Good-to-Go Services.
 Company – Organization who has taken up the project and whose employees are directly
involved in the development of the project. In this case, the company is the Good-to-Go Courier
services company.
 Funders - Provides funds and resources for the successful completion of the project.
METHODS TO ELICIT REQUIREMENTS
Interview is the best strategy in eliciting user requirements. In order for the system to serve the
end users well, developers should know the needs of the target end users. The first thing to do is
to identify or determine the people to interview, in this case, store owners and customers should
be randomly selected and be interviewed. After deciding on the people to interview, you must
establish objectives for the session. You should determine the general areas to be discussed, and
then list the facts you want to gather. Creating a standard list of interview questions helps to keep
you on track and avoid unnecessary tangents. The interview should consist of several different
kinds of questions: open-ended, close-ended, or question with a range of responses. When you
phrase your questions, you should avoid leading question that suggest or favor a particular reply.
For example, rather than asking, “What advantages do you see in the proposed system?” you
might ask, “Do you see any advantages in the proposed system?” The questions can be classified
into three groups: open-ended, closed-ended and range-of-response questions. After the
preparation, the developers should conduct the interview and at the same time, document it.
After the conduct of the interview, it should be properly evaluated in order for the system to
serve its purpose.

COMMUNICATION NEEDS
Telecommunication Devices
Mobile phones are a vital part of this system, the whole system will revolve by using mobile
phones. It will be used to book a shipping, notify customers and update the customers real-time.

MAJOR FUNCTIONS OF THE SYSTEM

User-Friendly
The interface of the new system should be easy to use and can be utilized by non-techy people. In
order for the courier system to click to the public and generate income, the interface should be
user-friendly.
Reliable
Since we are talking about shipping items, all of the delivery man must be well educated about
the reliability of their services. The employees of Good-to-Go services must be loyal in doing their
jobs.
 Security
In this type of system, personal information is needed most of the time. The system development
team shall ensure the security of each end-user.

CASE 3
HealthyU is a company that specializes in medical monitoring through remote, mobile
telecommunication devices. One of the primary devices is a portable and wearable glucose monitor
embedded in a wristband that transmits results to a medical center real-time. This case will have
telecommunications requirements for mobile devices as well as web interfaces and home office
administrative functions.

STAKEHOLDERS
 End users - These are the people who will be most directly affected by the software. Their buy-in
is essential. No matter how flashy or efficient software is, if end users don’t like it they won’t use
it. In this particular case, the end users will be the Hospitals and the patients.
 Project Manager - Responsible for managing the whole project. Project Manager is generally
never involved in producing the end product but he/she controls, monitors and manages the
activities involved in the production. In this case, the project manager is the one responsible in
crafting the HealthyU.
 Company – Organization who has taken up the project and whose employees are directly
involved in the development of the project. In this case, the company is the HealthyU services
company.
 Funders - Provides funds and resources for the successful completion of the project.

METHODS TO ELICIT REQUIREMENTS

Interview is the best strategy in eliciting user requirements. In order for the system to serve the
end users well, developers should know the needs of the target end users. The first thing to do is
to identify or determine the people to interview, in this case, Patients and medical staff should be
randomly selected and be interviewed. After deciding on the people to interview, you must
establish objectives for the session. You should determine the general areas to be discussed, and
 then list the facts you want to gather. Creating a standard list of interview questions helps to keep
you on track and avoid unnecessary tangents. The interview should consist of several different
kinds of questions: open-ended, close-ended, or question with a range of responses. When you
phrase your questions, you should avoid leading question that suggest or favor a particular reply.
For example, rather than asking, “What advantages do you see in the proposed system?” you
might ask, “Do you see any advantages in the proposed system?” The questions can be classified
into three groups: open-ended, closed-ended and range-of-response questions. After the
preparation, the developers should conduct the interview and at the same time, document it.
After the conduct of the interview, it should be properly evaluated in order for the system to
serve its purpose.

FUNCTIONAL AND NON-FUNCTIONAL REQUIREMENTS

Functional Requirements
In this system, data will be automatically entered to the system through the use of remote,
mobile telecommunication devices. System will then notify the other end of the information
gathered from an end user. Then the medical center will analyze the data of the patient, real-
time, and notify the patient of his/her medical condition.
Non-Functional Requirements
The system should be accurate, because we are talking about medical conditions. If the system is
not accurate, medical center might not monitor the situation of the patient correctly and might
give wrong readings of the patient’s condition.