Scribd
Upload
14K views4 pages

FAQs Fampay

IDFC FIRST Bank - FamPay is a payments platform for teenagers under 18 to send and receive money from friends and family via UPI and make digital payments with a prepaid card. Users must complete KYC verification with a government ID. FamPay offers individual accounts as well as FamPool sub-wallets where an adult owner can add funds and issue prepaid cards to up to two family members to make purchases. Transaction limits and capabilities differ between minimum KYC and full KYC accounts. Customer support is available by phone, email, and social media.

Uploaded by

Manisha Hingu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
14K views4 pages

FAQs Fampay

IDFC FIRST Bank - FamPay is a payments platform for teenagers under 18 to send and receive money from friends and family via UPI and make digital payments with a prepaid card. Users must complete KYC verification with a government ID. FamPay offers individual accounts as well as FamPool sub-wallets where an adult owner can add funds and issue prepaid cards to up to two family members to make purchases. Transaction limits and capabilities differ between minimum KYC and full KYC accounts. Customer support is available by phone, email, and social media.

Uploaded by

Manisha Hingu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

FAQ’s on IDFC FIRST Bank - FamPay

What is IDFC FIRST Bank - FamPay?


IDFC FIRST Bank - FamPay is a payments platform for teenagers. Users below the age of 18
can create an account on IDFC FIRST Bannk - FamPay to send or receive money from their
friends and family, do digital payments via a prepaid card and scan through UPI.

Who is it for?
Anyone who is 11 years and above can sign up to IDFC FIRST Bank - FamPay services.

Can anyone sign up without verifying through KYC?


No. Every user has to do KYC as per the RBI guidelines.

How do I setup my account?


You can open a IDFC FIRST Bank - FamPay account through the following steps:
- Download the mobile app on Android
- Verify your phone number and register by filling in the personal information requested
- If you are under 18, you are requested to invite your parents to the family and once they sign
up, you'll proceed to KYC.
- If you are an adult, you'll be asked to complete your KYC.
- KYC can be done by verifying your government issued ID as per regulatory guidelines.
- Your account has been setup. You can now fund your IDFC FIRST Bank - FamPay account
and get cashless.

What type of payments can a user do through IDFC FIRST Bank - FamPay?
With IDFC FIRST Bank - FamPay, a user can:
- Scan and UPI QR code and pay
- Do P2P payments with their contacts on FamPay
- Use our prepaid card for online and in-store purchases

What is IDFC FIRST Bank - FamPool?


IDFC FIRST Bank - FamPool is the sub-wallet for your family. An adult (who is the owner of the
sub-wallet) in the family can add money to the IDFC FIRST Bank - FamPool account. Owner
can issue 2 add-on cards to it’s family members. Add-on card holders can use the balance in
FamPool to spend wherever they like.

What is IDFC FIRST Bank - FamPay Prepaid Card


IDFC FIRST Bank- Fampay Prepaid Card is a prepaid card specially designed for FamPay
users. As soon as you create an account, you'll be able to access your virtual card on the app
for all your online purchases. To swipe the card at offline merchants, you need to place an order
for the physical card.

Can a user open an account in various devices at the same time?


No, a user can log into his/her account in one device only at a time.

Can I have multiple accounts through the same phone number?


No, you cannot because a phone number is uniquely identified with an account.
Can I pause my account with FamPay?
You can pause your IDFC FIRST Bank-Fampay Prepaid Card so that no transactions are
enabled through it.

Is there an offline method for getting the KYC done?


Our KYC verification procedures are conducted online.

My KYC request got rejected.


If your KYC request gets rejected, then you are eligible for a min-KYC procedure.

Does every user have to get the KYC done?


Yes, it is mandatory for every IDFC FIRST Bank - FamPay user to get the KYC done as per
regulatory guidelines. Please follow the steps on the IDFC FIRST Bank FamPay application to
complete the KYC.

What are the documents required for KYC?


KYC can be easily processed using any of the following documents of the user-, Voter ID,
Passport, Driving License or PAN Card or any other government issued ID

What are the limits for a minimum KYC account?


With a minimum KYC you can:
- Transact upto INR 10,000 per month
- Transact upto INR 1,00,000 per year
- Cannot do P2P transfers

What are the limits for an Full KYC account?


With an Full KYC account, you can:
- Transact upto INR 1,00,000 per month
- Transact upto INR 2,00,000 per year
- Can perform P2P transfers

Where can I use IDFC FIRST Bank - Fampay Prepaid Card ?


IDFC FIRST Bank - Fampay Prepaid Card can be used at any merchant (POS & ECOM) who
accepts Rupay cards.

How to use IDFC FIRST Bank - Fampay Prepaid Card for online purchases?
You can find your card on the home screen. On swiping down, you get the details of the card
which can be used on all the online platforms for purchases. Tap on the card number to copy it
and paste wherever you want to spend.

What is the Pin for the card?


Pin for the card is kept for your security. Please do not share or forget this. Pin will be used for
authentication of payments when you swipe the IDFC FIRST Bank - Fampay Prepaid Card
offline.
Can I pause or block my card?
Yes, you can do it on your fingertips using the app whenever you feel like it. While blocking your
card will discard your card permanently, pausing will deactivate your card until you resume it.
No transactions will be processed when the card is deactivated.

Why is there no number on the physical card?


Because it is much more secure in case someone else gets the card. You can get the card
details on the app which can be used for online purchases.

How to order a physical card?


You can order the card from the app. Just go on the card screen, click on order card, fill in your
details and we'll deliver it at your doorstep.

I lost my card. What do I do?


You can block the card from the app anytime and apply for a new one.

How can I create a IDFC FIRST Bank - FamPool account?


Post Creation of the family, adult in the family can create the IDFC FIRST Bank - Fampool
account and becomes the owner of the account.

Can a minor add money?


No, a minor can not add money. They can only request their parents to load the personal or
FamPool account and receive money from others on FamPay.

Who can spend money from the IDFC FIRST Bank - FamPool account?
The family members added by the KYCed adult owner to issue the add-on cards can use the
FamPool account to spend.

How many members can be added in the IDFC FIRST Bank - FamPool account?
Upto 2 minors can be added to the IDFC FIRST Bank - FamPool account to issue the add-on
cards.

Can everyone view the transactions of IDFC FIRST Bank - FamPool account?
The transactions that are made out of IDFC FIRST Bank - FamPool account can be viewed by
all the members of FamPool account.

Can I transfer money from IDFC FIRST Bank - FamPool account to personal account?
if you are a minor, then you need to request for the amount in the account and the owner will
have to approve that amount.

I am a parent. How do I link my kid?


Create your family on the app and invite your kid to it. Once your kid signs up and creates his
profile on FamPay, he/she will need to accept the family invite and its done.

I am a kid. How do I request for money?


Once your IDFC FIRST Bank - FamPool account is set, you can just go on your family and tap
on "Request" --> Enter Amount --> Send request.

How can I transfer fund to someone who is not on IDFC FIRST Bank - FamPay?
No, you cannot.
How can I add money to my IDFC FIRST Bank - FamPay account?
The money can be added to your IDFC FIRST Bank - FamPay account through net banking,
debit card and/or by using any UPI ID. We do not allow to load through cash or credit cards.

Fees and Charges

Type of Transaction Fees (INR)


Issuance Fee NIL
Reloading Fee NIL
Fund Transfer to other Fampay PPIs NIL
Fund Transfer to Bank Account NIL
INR 500 (* Prices may vary
Card Replacement Fee (charged per instance) based on offers and discounts.)
INR 500 (* Prices may vary
Card Revalidation Fee (charged per instance) based on offers and discounts.)
Inactive Card Fee (charged per month if the
card does not have a
credit or debit transaction in 180 days) NIL
Insufficient Fund Fee (charged per transaction
that is declined
due to insufficient balance on card) NIL

Contact us
Phone number: +918047193402
Email-Id: [email protected]
Instagram
instagram.com/fampay.in
Facebook
facebook.com/fampay.in
LinkedIn
linkedin.com/company/fampay
Medium
medium.com/fampay

You might also like