Management

Development Programme

Soft Skills and Business Communication

for Executives
December 07-09, 2022 (Wed- Fri)
Developing Women Leadership:
A Communication Perspective
MDI Campus Gurgaon
January 19-21, 2022
MDI Campus Gurgaon
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Background
Recent global events have emphasised the significance of innovation for businesses to stay competitive and sustainable. The need to
create a strong, adaptable workforce with the necessary skills to increase productivity and performance is highlighted by changes in the
way we work, such as digital transformation, cross-border teams, increasing mobility, and hybrid working.
The traditional focus on acquiring technical skills has given way to two new areas of emphasis: digital fluency and soft skills, also known
as "power skills" today. They include communication, emotional intelligence, teamwork, and leadership. They are essential since they are
known to boost team members' productivity and confidence, enabling them to take on new challenges, seize new opportunities, and lay
the foundation for the future success.
Nearly nine out of ten managers and executives, according to recent research, claim that their organisations are currently experiencing or
will be experiencing a skills gap in the next five years. Business executives and learning and development teams must give up skilling and
reskilling top priority in order to close these gaps. In today's turbulent, globalised multicultural workplace, soft skills and leadership are
crucial for organisational success.

Course Summary
The success of your organisation depends on your ability to get the best out of your people. Communication is key. It underpi ns all
relationships and is the foundation of good leadership, a high-performing team, and a thriving culture. In order to ensure that the messages
you're sending are being interpreted in the manner you intended, learn about your own communicating style. You ca n be more aware of
your own habits and start the process of customising your message to win friends and influence people. A good understanding o f this
framework will allow you to feel more confident and comfortable in any future interactions. This would be carried out through few assessment
instruments in this 3-day training programme.
The ability to ‘Inspire and Motivate Others’, and ‘Communicate Powerfully and Prolifically’ were in the top five leadership s kills as ranked
by over 300,000 respondents in a dataset collated by Harvard Business Review. In this course, the participants will have the opportunity
to learn various soft skills and communication styles in their organisation/s and the soft skills they want to see more of, t hey will realise
these soft skills emphasize employee well-being, and they rely on communication and collaboration tools to communicate clearly.
Participants would also learn how to improve relationships with 'difficult' people. In this course, participants will make sh ort, videotaped
communication dialogues in a variety of workplace scenarios given by the expert faculty and Programme Director of this course .
The participants will receive immediate, constructive feedback on their current soft skills, as well as critical insights to enhance their
communication competence. In this way, while assessing existing communication we also focus on crucially essential aptitudes that are
critical to soft skills at workplace. This class mainly uses examples from the professional, business environment. If you are looking to
advance at your current organization or to enhancing your personal value for potential employers this course is for you. By l earning about
and applying them, the participants will be able to create a dynamic, positive environment and improve business results. Training on soft
skills and business communication is the specialty of communication Area at MDI Gurgaon. Our trainings include hands-on exercises, and
practical activities that will position you to command attention, engage your audience, and leave a lasting impression. All in all this training
is all set to fortify your soft skills and speaking skills; make a winning manager and leader out of you, thus achieving quick results in a short
time
Objective
You will learn how to:
• Exude confidence and poise in high-pressure situations
• Inculcate critical thinking and problem-solving skills
• Sell ideas, influence, persuade and inspire others to action
• Expand Professional Network
• Redefine your Leadership Skills
• Utilize verbal and nonverbal communication to connect with audience
• Enhance Interpersonal and Teamwork Skills
• Personal and career advancement
Course Outline and Key Topic Areas include
• Foundations of Communication, Soft skills and Rapport building
• Empathic and Authentic leadership communication
• Self-awareness, motivation, self control and social competency skills
• Enhanced critical thinking, problem solving and decision making
• Non Verbal including body language and Verbal Communication
• Emotional Intelligence to make difficult conversations
• Handling conflict, understanding differences and building confidence
• Time and Stress Management
• Communicating for influence and persuasion
• Business Etiquettes and Executive presence
• Communication strategies for a Virtual age
Who should attend
• People who like want to build stronger rapport in professional and personal networks.
• People who would like to learn how to connect and make great impressions.
• People who would like to communicate better with the people around them.
• People interested in self-improvement and growth.
• Senior Leadership and High-Potential Executives
• Executives in Leadership roles
• Business Development and Marketing Teams
• Leadership in Non-Profit and Service Organizations
• HR/L&D/ Training professionals
• Developers and Engineers
• Teaching professionals
• Motivated Individuals and Entrepreneurs seeking to develop excellent communications skills

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Venue & Duration
The programme is scheduled during December 07-09, 2022 on a residential basis at MDI Campus, Mehrauli Road, Sukhrali,
Gurugram. Accommodation for participants would be available at MDI Campus from the noon of December 06, 2022, to the
forenoon of December 10, 2022.
Discount Policy
With a view to our long-term relationship with your esteemed organization, we are pleased to introduce the discount policy in this
programme. The discount will be observed in the following conditions:
• 10% Discount against 3-5 nominations
• 20% Discount against more than 5 nominations
Registration & Fees
Participants should be nominated by their organizations. The enclosed nomination form should be completed and returned with all the
details. The fee of the program is Rs. 37,500/- (Rupees Thirty Seven Thousand Five Hundred only) per participant which includes a
professional fee and all charges for boarding, lodging and supply of course materials during the programme. GST as applicable will be
charged extra in addition to the programme fee. Payment should be made by Cheque/NEFT/RTGS.
Important Dates
The last date for receipt of nominations is November 25, 2022. The last date for withdrawal of nominations is November 26,
2022. Any withdrawal received after this date will be subject to deduction as per the Institute’s rules. However, substitution
may be permitted.
Nominating organizations are advised to await confirmation of acceptance of nominations(s) before sending the
participants to the programme venue.
Enquiry
For any Additional information/enquiry, please write to:
MDP Office,
Management Development Institute,
Post Box No. 60, MDI Campus, Mehrauli Road,
Sector – 17, Gurugram – 122 007, Haryana, INDIA
E-mail : [email protected]
Tel No. : +91-124-4560008
Campus
Direct Tel : +91-124-4560008, 4560004, 4560534
Tel Nos. : +91-124-4560000
Fax Nos. : +91-124-4560005
E-mail : [email protected]
Website : http://www.mdi.ac.in

Faculty Profile
Dr. Niva Bhandari
Faculty, Business Communication
MDI Gurgaon
Cellular : 91- 9999830960
E-Mail : [email protected]

Dr Niva Bhandari is a Faculty in Strategy and General Management Area at MDI – Gurgaon. Her teaching and training area is Business
Communications and soft skills. Dr Bhandari carries a training and teaching experience of 18+ years. Dr Bhandari is a recipie nt of the
“Super Woman Achiever Award 2017” by Femina, Times Ascent and World HRD Congress at the World Women Leadership Congress
at Taj Land Ends, Mumbai. She has also received “Most Influential Women in Academics Award 2020.”
Dr Bhandari is a trained Learning and Development Professional and a practitioner of Revised Bloom's Taxonomy. She has been
employed with institutions of repute such as IIM Ahmedabad, Central University of Rajasthan and has been working with MDI Gurgaon
for 7+ years now. She is also a visiting Professor with IIM Kashipur, IIM Rohtak, IIM Sambalpur, Great Lakes, O P Jindal Univ ersity,
WhiteHouse College – Nepal, and few more premier institutions.
Dr Bhandari is a consultant and has successfully complete consultancy projects with the Ministry of Government of India of worth crores,
2020-2022 and with The Ford Foundation. She has presented her scholarly papers in National and International Conferences of repute.
She has also authored few books. She is on the Editorial board, reviewing panel and board of many Universities and organisations.
Dr Bhandari is a Gold Medalist in her Graduation and Gold medalist in her double masters in human resources as well as English
Literature. a silver medalist in her post graduation in English Literature and Language. A senator at her University, she fin ished her
doctorate in Australian Literature and Post-colonial Studies with full scholarship in the year 2006 on Merit Research Scholarship. She
has honours and awards from Ministry of Education and Youth Services, Govt. of India and the Ministry of Human Resources and
Development, Dept of Education, Govt. of India. Dr Bhandari is a certified Occupational Personality Questionnaire (OPQ) Assessor
(2014) and a certified Learning and Development professional (2015). She is also a certified trainer into Negotiation Skills and Coaching
Skills from British Council, Singapore (2018). She is a certified NLP language user for Persuasion and Influence from Malaysia (2019).
She is also an IIM Ahmedabad (2009) and Harvard Business Publishing certified Case teaching method specialist (2018).
Dr Bhandari is a Harvard Business Publishing certified Case method specialist and uses cases extensively for her training. She also
uses a combination of Management and simulation games, cases and caselets, role plays, sharing of best practices in the indus try and
relevant in-class exercises, thus imparting experiential learning to the participants, to drive home the importance of how management
strategies should be evolved. For her trainings she has received appreciation honours from organisations of repute.
Dr Bhandari has been regularly engaged in training medium and senior level professionals both for PSUs, private and global
organizations. Dr Bhandari offers Managerial and Executive development programmes on People Management, Leader ship skills,
General Management, Gender diversity/ Gender communication at workplaces and has been consistent in nurturing goals towards
positive results. She is a facilitator for Training programmes on a gamut of topics on Verbal, Non-Verbal & Written Business
Communication, motivation building among employees along with many other topics of Soft Skills & Managerial Importance. For h er
trainings she has received appreciation honours from many organizations in India and abroad

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. To promote multi-disciplinary academic as well as practice-oriented
research, MDI Gurgaon set up three Centres of Excellence (CoEs) in
2021:

• The CoE for Ethics, Responsible Organisations and ESG Initiatives

(CERO) aims to serve as a platform for education, research and
engagement on the challenges of ethics and social and
environmental responsibility that confront current and future
business leaders and policy makers.

• The CoE for Indian Thought and Management (CITM) was

launched to coordinate with scholars across the globe for
efficiently developing an Indian management knowledge-base.

• The CoE on Digital Economy, Cryptocurrencies and Cyber Security

(DECCS) was created to undertake research and joint projects to
cater to the complex issues of digital economy and cybersecurity
to facilitate government and regulatory bodies in optimising the
digital transformation. It will act as a think tank on issues related
to digital economy, cybersecurity and cryptocurrencies, bringing
in an India-specific context and discussion.
ABOUT MDI Apart from the CoEs, the MDI Gurgaon has also launched a Teaching
Learning Centre. The Centre will facilitate teaching excellence,
Established in 1972 as an institute for training, consulting and encourage innovative approaches to design and delivery of courses
research activities, Management Development Institute (MDI), and programmes, and help support the writing and publication of
Gurgaon, is consistently ranked among the top B-schools of India by cases. It aims to bring an innovative approach to curriculum design in
reputed agencies and publications. the context of experiential learning, short-term management
development programmes, as well as online, off-line, blended, and
The Institute has earned accreditation from AACSB International, the
hybrid models of teaching and learning.
world’s largest business education alliance. Considered the gold
standard for B-schools around the world, the AACSB accreditation will Training and development of managers is one of the major activities
ensure continuous improvement and provide focus for MDI Gurgaon of MDI Gurgaon. Over 100,000 managers have been trained in the
to deliver on its mission, innovate, and drive impact. The Institute nearly 50 years of the Institute’s existence. The Institute prides itself
already has the distinction of being the first internationally accredited for the personalised training modules that it offers to organisations
Indian B-school having received accreditation from the Association of of different kinds at different levels.
MBAs (AMBA), London, in 2005. The following year, the South Asian
Quality Assurance Systems (SAQS) too gave accreditation to MDI An institute is known by the achievements of its alumni and the
Gurgaon. difference they make to the world around them. MDI Gurgaon has a
very strong legacy, being one of the early management institutions in
Research is an important constituent of the Institute’s vision and the country. The alumni network across all the programmes offered
mission. Consequently, MDI Gurgaon’s academic community is is one of the largest. With more than 700 members joining the group
research active and carries out research work of a high international annually, the alumni network is growing stronger year by year. As of
standard that contributes to the national goals of innovation, socio- now, there are nearly 9,000 MDI Gurgaon alumni working across 45
economic development and environmental sustainability. countries.

The Institute’s calendar of activities includes deep-diving guest MDI Gurgaon nurtures a vision to be a truly global business school. As
lectures and panel discussions centred on varied themes. The MDI economic networks gain eminence over geographic boundaries, the
Wisdom Café Research Seminar Series presents research insights to Institute realised the emerging role of international markets and the
stimulate reflection and debate. Distinguished academics from need for B-schools to groom managers with an international
outside are invited by different areas of the Institute for this series. perspective. The process of building linkages began more than a
The Practitioner Conversation Series is aimed at presenting and decade ago and today MDI has partnerships in almost every continent
disseminating insights from practice and experience by professionals of the globe. The international partnerships encompass a gamut of
from different fields. Multiple speakers are invited for each event interests such as joint research, executive education, and
which has a moderator from MDI Gurgaon. The i-Choupal series seeks development of academic material, collaborative work on projects of
to present research work in progress and innovative ideas to spur international scope, faculty exchange and student exchange. Today,
discussion and reflection. Participants get to hear updates and state- MDI Gurgaon has partnerships with over 80 B-schools across the
of-the-art new leads in research, and innovations in methods and world.
concepts and contribute to extending the frontiers of knowledge.

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