The document provides information about the Country Inn & Suites by Radisson hotel located near Vaishali Metro Station in Delhi, India. It has 216 rooms of different types including superior rooms, executive club rooms, and executive suites. It offers amenities like an indoor swimming pool, health club, spa, salon, and meeting facilities. The front desk and various departments like housekeeping, food and beverage, and kitchen are described. Special services provided by the hotel include a spa, salon, fitness center, and swimming pool.
The document provides information about the Country Inn & Suites by Radisson hotel located near Vaishali Metro Station in Delhi, India. It has 216 rooms of different types including superior rooms, executive club rooms, and executive suites. It offers amenities like an indoor swimming pool, health club, spa, salon, and meeting facilities. The front desk and various departments like housekeeping, food and beverage, and kitchen are described. Special services provided by the hotel include a spa, salon, fitness center, and swimming pool.
The document provides information about the Country Inn & Suites by Radisson hotel located near Vaishali Metro Station in Delhi, India. It has 216 rooms of different types including superior rooms, executive club rooms, and executive suites. It offers amenities like an indoor swimming pool, health club, spa, salon, and meeting facilities. The front desk and various departments like housekeeping, food and beverage, and kitchen are described. Special services provided by the hotel include a spa, salon, fitness center, and swimming pool.
The document provides information about the Country Inn & Suites by Radisson hotel located near Vaishali Metro Station in Delhi, India. It has 216 rooms of different types including superior rooms, executive club rooms, and executive suites. It offers amenities like an indoor swimming pool, health club, spa, salon, and meeting facilities. The front desk and various departments like housekeeping, food and beverage, and kitchen are described. Special services provided by the hotel include a spa, salon, fitness center, and swimming pool.
BY RADISSON SANOBIYA CHOUDHRY 19BHM029 JAMIA MILIA ISLAMIA INTRODUCTION The Country Inn Suites by Radisson Sahibabad is a 4-star property, located in close proximity to Vaishali Metro Station (850 metres) and is around 8 km away from the Noida Electronic City, Sector 62 - a major commercial hub in Delhi/NCR region. This exquisite hotel offers 216 spacious rooms and suites, which are further classified into Superior Hotel Rooms, Executive Club Rooms and Executive Suites. Country Inn Suites features a swimming pool, Revive Health Club and Spa along with Jacuzzi facility, a beauty salon that offers cosmetology services and a fitness centre. It also offers a chargeable business centre and meeting/banquet facilities. Different services like baggage storage, tour desk, 24-hour front desk, free parking and car rental are offered for guests convenience. The hotel offers complimentary Wi-Fi access to the guests throughout their stay. BELIEFS OF THE HOTEL
-We deliver memorable moments everyday,everywhere,every time
-We enjoy serving with our “yes i can” spirit -We grow talent, talent grows us -We are many minds, with on mindset -We value open and direct interactions to build trust -We believe anything is possible -We have fun in all that we do -Every moment matters. FRONT OFFICE Hotel Front office or reception is the first location where guests arrive and come in contact with the hotel employees. • It deals with accommodating guests in the hotel rooms. • The front office may additionally contact with marketing and sales department. • Front office employees have got to use extraordinary skills on applied sciences too, reminiscent of utilizing the printers, fax machines and cell. NUMBER AND TYPES OF ROOMS TYPES OF ROOM NO. OF ROOMS SIZE(in sq. ft.)
STANDAR TWIN 95 358
STANDARD KING 115 423
EXECUTIVE SUITE 6 802
TOTAL 216 DIFFERENT AREAS OF FRONT OFFICE -Bell desk -Luggage room -Business centre -Lobby -Reception and cashier -Travel desk -Reservation -Back office -Duty manager desk INTERDEPARTMENTAL RELATIONSHIPS The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. These departments view the front office as a communication liaison in providing guest services. Each of the departments has a unique communication link with the front office staff. Housekeeping department in hotel ensures the
HOUSEKEEPING cleanliness, maintenance, and aesthetic appeal
of all rooms and public Areas. • Each room status is updated on a regular basis from the housekeeping to the front desk and vice versa. • Housekeeping also coordinates closely with the maintenance or engineering department. • The areas on which housekeeping spreads its branches in following areas; -Floors -Floor Rooms -Desk -Public Areas -Laundry -Uniform And Linen Room MAIN RESPONSIBILITIES OF HOUSEKEEPING
-To ensure well furnished and maintained
guestrooms and public areas. – To ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests. – To establish a welcoming atmosphere. – To ensure courteousness, reliable service from all staff to the guest. – To keep the general manager or administrator informed of all matters requiring attention. INTERDEPARTMENTAL RELATIONSHIP Housekeeping is like a center of circle in a wheel maintaining close contacts directly or indirectly with all the major departments of hotel. There must be a change of teamwork among all the employees to run the organization without any hazard. This is influence by the management policy and the behavior of the executive and supervisors towards the workers. FOOD AND BEVERAGE SERVICE -The food and beverage service is part of the service-oriented hospitality sector. -It earns about 35% of the total revenue. -The members of the F&B Services team are required to perform a wide range of tasks which include preparation for service, greeting the guests, taking their orders, settling the bills, and performing various other tasks after the guests leave. 64/6 TATVA
OUTLETS
3Bs CAFE J DARBAR GRAND BALLROOM
BANQUETS
ROYAL HERITAGE MAJESTIC
INTERDEPARTMENTAL RELATIONSHIPS -The kitchen department is responsible for preparing the food in time and Food & Beverage services is responsible for serving the food. – The Front Office gives the information about the restaurants of the hotel to the guests. -The Housekeeping is mainly responsible for providing uniforms for the staff and linen for the department. – The lighting, alarms, safety equipment is taken care of by the maintenance department. -Food production, as the name suggests, is all about preparing FOOD PRODUCTION food. -Food production is a major department in hospitality industry in which there are various aspects of food production such as preparation techniques, cooking methods, kitchen management, food cost control, etc. -The professional chefs has the responsibility of preparing food for all specialty restaurants. KITCHEN -Main kitchen -Pantry -Bakery and confectionery -Banquet kitchen -Chef’s area -Garde manger -Walkins -Halwai MAIN KITCHEN -Main kitchen is probably located in the centre part of the hotel where the overall sequence of food receiving, storing, preparing, cooking, serving. -Main kitchen is divided into 6 section:- 1.Indian section 2.Continental section 3.Chinese section 4.Chaat section 5.Tandoor section 6. South Indian section INTERDEPARTMENTAL RELATIONSHIPS -Service operates sales in various outlets. It takes the food order and serves it to the guest. -Kitchen requires clean uniforms, aprons, and dusters on daily basis, which are provided by housekeeping. -Front office communicates the daily arrival list to the kitchen and it helps the chefs to forecast their production so that the wastage is minimized. -Engineering department coordinates with chefs to utilise the resources effectively to minimise costs and increase profits. SPECIAL SERVICES PROVIDED BY COUNTRY INN & SUITES BY RADISSON Spa(Revive The Spa), The Salon, Fitness center/ health club, swimming pool Spa(Revive The Spa) Fitness Centre/Health Club
