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2293201take Snapshot Data With Tech 2

The document provides instructions for capturing snapshot data from a vehicle using a Tech 2 diagnostic tool, uploading the snapshot data to a computer, and sending the data to GM technical assistance. It outlines connecting the Tech 2 to the vehicle, navigating menus to trigger and record snapshot data, uploading the data file to a computer using TIS2WEB software, and emailing the file to GM with the required case number and VIN information.

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Alexandre Anderson Alves
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141 views6 pages

2293201take Snapshot Data With Tech 2

The document provides instructions for capturing snapshot data from a vehicle using a Tech 2 diagnostic tool, uploading the snapshot data to a computer, and sending the data to GM technical assistance. It outlines connecting the Tech 2 to the vehicle, navigating menus to trigger and record snapshot data, uploading the data file to a computer using TIS2WEB software, and emailing the file to GM with the required case number and VIN information.

Uploaded by

Alexandre Anderson Alves
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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#07-07-30-010B: Procedure to Take Snapshot Data with Tech 2

and Upload Data to Computer Using TIS Software - (Jun 19,


2009)

Subject: Procedure to Take Snapshot Data with a Tech 2® and Upload Data to a
Computer Using TIS Software

Models: 2004-2010 Passenger Cars and Light Duty Truck (Including Saturn; excluding
Astra models)
2004-2010 HUMMER H2, H3
2004-2009 Saab 9-7X

This bulletin is being revised to update the Sending a Snapshot to GM TAC section and add the 2010
model year. Please discard Corporate Bulletin Number 07-07-30-010A (Section 07 --
Transmission/Transaxle).

Important: Global Diagnostic System (GDS) will take the place of the Tech 2® on certain vehicles when
communicating and diagnosing vehicle on-board electrical systems. This new diagnostic tool platform and software
will be required for use with all GM Global Architecture (Global A) vehicles beginning with the 2010 Chevrolet
Camaro, followed later by the Buick Allure/LaCrosse, Chevrolet Equinox, Cadillac SRX and the GMC Terrain. These
vehicles will no longer permit Tech 2® communication for diagnostic purposes. For further information, refer to
Corporate Bulletin Number 09-00-89-019 (Introduction of New Global Diagnostic System (GDS)).

This procedure is intended to show the user how to take snapshot data with a Tech 2® and upload it to a computer.
The procedure is written for an automatic transmission data snapshot on a Saturn AURA, but is similar for all
applications. This procedure is written with the assumption the user has a basic understanding of how to use a Tech
2® already.

Capturing a Snapshot of the Vehicle Data Stream

1. Connect the Tech 2® to the vehicle Data Link Connector (DLC) as shown above. Use a CANdi module as
required.
2. Power up the Tech 2® and press the ENTER key at the start-up screen.
3. From the Main Menu select F0: Diagnostics .
4. Enter all vehicle information as requested on the scan tool's display. Bolded selections are vehicle specific.
• Select "2007"
• Select "Passenger Car (F0)"
• Select "Saturn"
• Select "Z"
• Select "Aura"
• Select "Powertrain"
• Select "3.6L LY7"
• Select "Transmission"
• Select "Transmission Data"

5. From the application menu, select F3: Snapshot .


• Choose trigger type and trigger point, as described above.
• It is preferred to trigger on "Any Code" (F1)
• If multiple codes are setting, select "Single Code" and enter the code you are trying to capture on the next
screen.
• Select "Center (F5)" for the trigger point. This allows the requester/viewer of the data to see the events
before and after the code sets.
6. Press the Record Snapshot soft key. The Tech 2® screen will display the parameters it is going to record for
live viewing.
• When the fault occurs, the Tech 2® will automatically start recording if the preferred settings (F1 and F5)
are selected.
• If manual trigger is selected during the setup procedure, you will have to hit the "Trigger" soft key to
actually record data. Otherwise, it will automatically start recording when a DTC is set.
• Allow the Tech 2® to record the data.
Please note that a Tech 2® can record a maximum of 1 minute of data (30 seconds before and 30 seconds
after the trigger point if center trigger is selected).

Important: The Tech®2 can only record two snapshots prior to uploading to a computer. If a third snapshot
is requested, the first snapshot will be overwritten.

7. When the snap shot data has been recorded, exit to the Main Menu, then power down and disconnect the Tech
2® from the vehicle.

Uploading and Sending a Snapshot via TIS2WEB

Figure 8

Figure 9

1. Once TIS2WEB is launched and you’re at the main screen, select Snapshot, indicated with a arrow in Figure 8.
2. Select the Upload from Handheld button to launch the device selection screen just like the TIS 2000 procedure
described above.
Figure 10

3. Select the top button, "Upload from Handheld" which will launch the screen displayed in Figure 10. Make sure
the Tech 2® is connected to the computer and plugged in. Select Tech 2® under Device and select OK. The
screen of your Tech 2® should start blinking and a line will start scrolling across the screen indicating it is
communicating with your computer.

Figure 11

4. Once communication is established and you select the file you want to upload, you will see a screen similar to
below. You can email the file directly from TIS2WEB by going to the Snapshot drop down menu and selecting
"Send to e-mail" as shown in Figure 11.

Figure 12
5. After selecting Send to e-mail, a dialog box like the one shown in Figure 12 will be displayed. Fill in the
information as requested and then click send. Include the VIN in the subject line.
6. After all the information is entered, hit the send button. After sending the file, you will receive a confirmation
box letting you know the e-mail was sent successfully.
7. It is recommended to now save the file to your computer using the same procedure as if you were using TIS
2000 in case your recipient doesn’t receive your email with the snapshot data.

Important: Sending the file via e-mail through TIS2WEB does NOT save the file locally and there is no way to
access your sent mail in TIS2WEB like a regular e-mail program.

Sending a Snapshot to GM TAC

During your call with GM TAC on a current case, you may be advised to send a copy of the Tech 2® or VDR
Snapshot Data to the TAC e-mail box.

U.S. Dealers - send to e-mail box [email protected]

Canadian Dealers - send to e-mail box [email protected]

Please complete the following:

• Be sure to review the procedures listed above for uploading and sending a Snapshot via TIS2WEB.
• If you are using a VDR to capture Snapshot Data, information can be accessed in the Techlink Website in the
articles (December 2002, December 2003, July 2004 and January 2006).
• Please be sure to identify the snapshot by placing the TAC Case Number, the last eight digits of the VIN and
the type of data (i.e. engine or transmission) in the subject line of your e-mail. The email Subject Line MUST
contain the TAC case number and last 8 digits of the VIN or their email can not be processed and will be
deleted.

Please send only REQUESTED Snapshot Data to the TAC e-mail box.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or
to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for
information on whether your vehicle may benefit from the information.

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