Operations Integrity

Management System
ExxonMobil is committed to producing products that are essential to modern life
and economic development, in a way that helps protect people, the environment
and the communities where we operate.

We are steadfast in our commitment to excellence in Safety, Security, Health, and

Environmental (SSH&E) performance, referred to overall as Operations Integrity.
The ExxonMobil Operations Integrity Management System, or OIMS, establishes
a strong foundation and sets clear expectations for managing the safety, security,
health and environmental risks inherent in our business, and guides the daily
activities of our global workforce.

Operational excellence requires strong leadership at all levels. It also requires

each ExxonMobil employee and contractor to be an effective risk manager. It is
everyone’s responsibility to make management of hazards, risks and safeguards a
key focus in their daily activities. This ensures we are upholding our core value of
care – operating in the best interests of each other, our families, our communities
and our shareholders.

DARREN WOODS
CHAIRMAN & CHIEF EXECUTIVE OFFICER
EXXON MOBIL CORPORATION
Operations Integrity Management System

THE FRAMEWORK
THE 11 OIMS ELEMENTS

ExxonMobil is committed to conducting business in a manner that is compatible with the

environmental and economic needs of the communities in which we operate, and that pro-
tects the safety, security and health of our employees, those involved with our operations, our Operating & Maintaining Assets 6 7 Managing Changes

customers and the public. These commitments are documented in our Safety, Security, Health,

5 8
Environmental and Product Safety policies. These policies are put into practice through a disci-

OIMS
Selecting, Training, Selecting & Engaging with
plined management framework called the Operations Integrity Management System (OIMS). Engaging & Enabling People Third-Party Providers

ExxonMobil’s OIMS Framework establishes common worldwide expectations to address the

4 Operations Integrity
9
Providing Information
Needed for Construction, Learning from Operating
risks inherent to our business. ExxonMobil uses the term Operations Integrity (OI) to address Operation & Maintenance
Management System Experience & Incidents

all aspects of its business impacting personnel and process safety, security, health and environ-
mental performance.

3 10
Preparing for Emergencies
Designing, Constructing & Managing Potential
& Preparing for Start Up Risk to the Community
The OIMS Framework includes 11 Elements. Each Element contains overarching Objectives,
and a set of Expectations. The OIMS Framework also includes the characteristics of and pro-
cesses for implementing OI Management Systems. Identifying, Assessing,
Mitigating & Accepting Risk 2 11 Assessing & Driving
Effectiveness

Application of the OIMS Framework is required across the entire ExxonMobil enterprise, with a 1Leading, Managing &
Driving Performance

specific emphasis on design, construction and operations.

Leaders are responsible for ensuring Management Systems to satisfy the OIMS Framework are
in place and effective. The scope, priority and pace of Management System implementation
should be consistent with the risks associated with the business.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 2

THE ELEMENTS

Element 1 Element 3 Element 6 Element 9

LEADING, MANAGING AND DRIVING PERFORMANCE DESIGNING, CONSTRUCTING AND PREPARING OPERATING AND MAINTAINING ASSETS LEARNING FROM OPERATING EXPERIENCE
ASSETS (FACILITIES) FOR START UP AND INCIDENTS
• Leadership behaviors and actions required to drive effective
• Procedures and work instructions effectively guide operations,
application of the Operations Integrity Management System • Risks are identified, assessed, mitigated and communicated • Higher consequence potential incidents, events
maintenance and construction activities.
(OIMS) and Operations Integrity Objectives are defined. during facility design, construction and startup. and near misses are thoroughly investigated.
• Work to mitigate potential risks associated with operations,
• Each business unit has effective management systems and • Design and construction meet approved standards, • Root causes including failed safeguards are identified.
maintenance and construction activities is permitted and
processes to consistently meet Operations Integrity Objectives. and deviations are approved at the appropriate level within
managed. • Lessons learned are shared openly and implemented
the organization.
• Management and supervisor accountability is clarified proactively across operating sites and organizations
• Interfaces to manage risk associated with simultaneous activities
throughout the organization. • Quality assurance processes are in place during construction and from other companies.
and operations are recognized, managed and operated.
to ensure facilities and materials are consistent with design
Page 5 Page 25
specifications. • The mechanical integrity of facilities, equipment and wells is
preserved.
• Readiness to operate is confirmed through execution of a pre-
• Risk associated with the defeat or degradation of safeguards
Element 10
startup review.

Element 2
are managed.
Page 11
• Governmental and regulatory requirements, applicable laws, PREPARING FOR EMERGENCIES AND MANAGING
IDENTIFYING, ASSESSING, MITIGATING AND ACCEPTING permits and external obligations are met. POTENTIAL RISK TO THE COMMUNITY
RISK
Page 17 • Equipment, facilities and personnel are prepared
• Operations Integrity hazards inherent to the business are
identified, including hazards to people, communities, the
Element 4 to respond to Operations Integrity emergencies.

• Communities are engaged proactively to build

environment, and our facilities. PROVIDING INFORMATION NEEDED FOR ASSET

• The risk(s) associated with these hazards is assessed,

CONSTRUCTION, OPERATION AND MAINTENANCE Element 7 and maintain relationships and manage potential
Operations Integrity risks.
communicated, prioritized and mitigated to an acceptable level. • Information and documentation needed to meet MANAGING CHANGES
Operating Integrity Objectives are accurate, accessible Page 27
• Risk management safeguards are identified and mapped • Changes in operations, procedures, site standards, facilities or
and appropriately retained.
to systems to ensure there is a mechanism to maintain the organizations are evaluated and managed to ensure Operations
safeguards’ health. Page 13 Integrity safeguards remain healthy and risks remain at an

• Decision making associated with risk mitigation and acceptance

acceptable level. Element 11
are made at the right level within the organization and based Page 21
ASSESSING AND DRIVING EFFECTIVENESS
Element 5
on thorough analysis.
• Operations Integrity Objectives are met through
Page 9
SELECTING, TRAINING, ENGAGING AND Element 8 the effective application of OIMS and gaps and their
root causes are identified, corrected and remain closed.
ENABLING PEOPLE
SELECTING AND ENGAGING WITH
• People are selected and placed consistent with their abilities Page 29
THIRD-PARTY PROVIDERS
and job requirements.
• Third-party providers’ performance expectations are established
• People are trained to achieve and maintain competency.
and third parties are selected (and supported, as required) in a
• Collective competency is maintained over time. manner to meet these expectations.

• Human Performance principles are applied to enable • Third-party providers are monitored and held accountable to
people to successfully perform their work. performance objectives.

Page 15 Page 23

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 4

 Element 1 1.3 1.6
RISK MANAGEMENT BEHAVIORS CRITICAL SAFEGUARD HEALTH
AND PERFORMANCE
Managers and supervisors take responsibility

LEADING, MANAGING AND Managers and supervisors recognize

and reward positive risk-management
for the ongoing effectiveness and verification
of critical safeguards and actively utilize lead-
DRIVING PERFORMANCE behaviors and confront and correct
risk-management performance issues.
ing and lagging indicators to verify and stew-
ard the ongoing health of critical safeguards.

• Leadership behaviors and actions required to drive effective application of the Operations Integrity Management System (OIMS) and 1.4 • Safeguard health checks are part of routine super-
Operations Integrity Objectives are defined.
RISK PRIORITIZATION visor responsibilities.  
• Each business unit has effective management systems and processes to consistently meet Operations Integrity Objectives.

• Management and supervisor accountability is clarified throughout the organization.

Senior managers and business unit • Safeguards warranting additional layered veri-
managers prioritize and document the fication by managers or subject-matter experts
depth and breadth of each OIMS system because of their potential consequences or com-
application consistent with their business plexity are documented and stewarded.

1.1 risk profile. The priority is given to

the prevention of fatalities, life-altering
LEADERSHIP BEHAVIORS TO DRIVE OIMS
injuries and illnesses and serious community
Managers and supervisors demonstrate
or environmental impacts. Business unit pri-
passionate, proactive OIMS leadership
oritization will inform the focus of assessment
behaviors conveying a deep commitment
activities.
to the well-being of people, communities, the
environment, and our facilities.
1.5
1.2 LAYERED RISK MANAGEMENT
Senior managers and business unit managers
ENGAGED AND OPEN ENVIRONMENT
ensure there is a systematic, layered approach
Managers and supervisors create an open and
to effectively manage high consequence
trusting learning environment and ensure the
risks. For the highest consequence risks, this
workforce is actively engaged and committed
to Operations Integrity processes and objec- includes periodic senior management review

tives. of risk-reduction opportunities and ongoing

safeguard health.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 6

1.7 1.9 1.11
SYSTEM AND PROCESS COMPETENCY HUMAN PERFORMANCE EVALUATIONS AND ASSESSMENTS

Senior managers and business unit managers Managers and supervisors consider Managers routinely evaluate performance
ensure managers and supervisors have the Human Performance capabilities in facility relative to Operations Integrity Objectives
knowledge and skills needed to effectively and work process design and in safeguard using a combination of leading and lagging

apply OIMS systems and processes. development and application. Where the indicators, as well as periodic internal and
effectiveness of these safeguards is external assessments. Real-time corrections
dependent on Human Performance, are made based on insights gained from ongo-
1.8 behaviors are instilled to ensure effective ing indicators. Managers also ensure organiza-
OVERSIGHT OF THIRD-PARTY PROVIDERS execution. These behaviors include: tions embrace assessments as learning oppor-
Managers ensure third-party providers se- tunities, and avoid preparations made solely to
• Identifying high-consequence activities.
lected to execute high-risk work apply a improve the assessment score / outcome.
• Automating or simplifying work processes
risk-management system which includes and tasks to reduce the potential for error.
proactive management oversight, visible field • Instilling a culture where team members 1.12
leadership, compliance with standards, work- proactively seek help to precisely
OVERSIGHT OF BUSINESSES OPERATED BY
complete tasks.
force competency, performance management OTHERS
• Requiring independent verification for
and proactive verification of critical safeguard Managers responsible for businesses
critical tasks.
health. Where gaps exist, the provider’s operated by others (OBO) must communicate

system is supplemented to effectively manage OIMS principles and promote the use of OIMS

risks.
1.10 or equivalent systems to achieve Operations
INCIDENT AND NEAR-MISS INVESTIGATIONS Integrity Objectives.
Incident and near-miss investigations are
designed to determine if managers and
supervisors were proactively identifying and
correcting performance weaknesses before
the incident occurred. This includes the de-
gree to which management understood their
risks and addressed the health of associated
safeguards, including risk-management per-
formance issues.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 8

 Element 2 2.3
MITIGATION AND MANAGEMENT

Risk management decisions and

IDENTIFYING, ASSESSING, mitigations are implemented and the

associated safeguards are sustained.

MITIGATING AND ACCEPTING RISK • The ongoing effectiveness of interconnected

safeguards are regularly verified.

• Operations Integrity hazards inherent to the business are identified, including hazards to people, communities, the environment, and
• For major hazards, higher consequence potential
our facilities.
scenarios and associated critical safeguards are
• The risk(s) associated with these hazards is assessed, communicated, prioritized and mitigated to an acceptable level. defined and the effectiveness of these safeguards
• Risk management safeguards are identified and mapped to systems to ensure there is a mechanism to maintain the safeguards’ health. is verified over time.
• Decision making associated with risk mitigation and acceptance are made at the right level within the organization and based on

thorough analysis.

2.1 2.2
RISK IDENTIFICATION AND ASSESSMENT RISK DECISION MAKING

Hazards and risks associated with Assessed risks are documented and eliminated
operations are identified and assessed. or mitigated to a safe operating level.

• Risk assessments are conducted for ongoing • Acceptances of mitigated risks are made at the
and transient operations, idled facilities, projects specified level within the organization.
and products to identify and address potential
hazards to personnel, communities, facilities, the • The associated scenarios and safeguards are
public and the environment. communicated and mapped to a system that will
maintain their health over time.
• Risk assessments are performed by qualified
personnel, including experts from outside the im-
mediate unit as appropriate.

• Major hazards and associated scenarios and

safeguards are identified and communicated to
the operating organization.

• Risk assessments are updated at specified

intervals and as changes occur.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 10

 Element 3 3.3 3.6
DESIGN AND CONSTRUCTION PRE-STARTUP REVIEW
PRACTICES AND STANDARDS
A pre-startup review is performed and

DESIGNING, CONSTRUCTING The design and construction of new

or modified facilities use approved
documented to confirm:

AND PREPARING ASSETS

• Operations Integrity Objectives are met.
design practices and standards to:
• Construction is in accordance with or

(FACILITIES) FOR STARTUP

• Meet applicable regulatory requirements. exceeds specifications.

• Incorporate appropriate requirements where reg- • Appropriate operations, maintenance and

ulations are not adequately protective. emergency procedures are in place.

• Consider Human Performance capabilities • The Operations Integrity safeguards identified

• Risks are identified, assessed, mitigated and communicated during facility design, construction and startup.
with an emphasis on recognizing and during the risk assessment and acceptance are in
• Design and construction meet approved standards, and deviations are approved at the appropriate level within the organization.
mitigating error-prone designs and standards. place and working.
• Quality assurance processes are in place during construction to ensure facilities and materials are consistent with design specifications.

• Readiness to operate is confirmed through execution of a pre-startup review. • Personnel are competent to operate and

3.4 maintain the facility.

• Regulatory and permit requirements are met.

DEVIATIONS

3.1 Deviations from approved design practices

and standards, or from the approved design, 3.7
PROJECT MANAGEMENT SYSTEM
is permitted only after review and approval by NEW PRACTICES AND STANDARDS
A project management system is in place the designated authority. The rationale When a design practice or standard is updat-
to effectively manage all aspects of design, for the decision to deviate is documented. ed, an evaluation is conducted to determine if
construction and startup of assets. For proj-
it should be applied to existing facilities.
ects of limited scope and risk, a management
of change process can be used to meet this
3.5
requirement. QUALITY ASSURANCE
Quality assurance processes are in place

3.2 to ensure facilities and materials meet

design specifications and construction is in
RISK ASSESSMENTS
accordance with the applicable standards.
Project design, construction and startup risks
are assessed and mitigated.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 12

 Element 4 4.3
INFORMATION ON THE POTENTIAL
HAZARDS OF MATERIALS

PROVIDING INFORMATION NEEDED Information on the potential hazards of

materials involved in operations is accurate,

FOR ASSET CONSTRUCTION, accessible and appropriately retained.

OPERATION AND MAINTENANCE 4.4

INFORMATION ON POTENTIAL HAZARDS
ASSOCIATED WITH PRODUCTS
• Information and documentation needed to meet Operating Integrity Objectives are accurate, accessible and appropriately retained.
Information on the potential hazards
associated with products, and guidance
for their proper handling, use and disposal
are documented and communicated.

4.1 4.5
DRAWINGS, RECORDS INFORMATION ON LAWS
AND DOCUMENTATION AND REQUIREMENTS

Drawings, records and documentation Information on applicable laws and regulations,

necessary for sound design, operation, licenses, permits, codes, standards and practic-

inspection and maintenance and any es is documented and kept current.

changes of facilities are accurate,

accessible and appropriately retained.

4.2
INVENTORIES OF MAJOR
OPERATIONS INTEGRITY HAZARDS
Inventories of major Operations
Integrity hazards and their associated
scenarios, and the safeguards preventing
them, are accurate, accessible and
appropriately retained.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 14

 Element 5 5.3 5.6
COLLECTIVE COMPETENCY OPERATIONS INTEGRITY BEHAVIORS

Assessments of the competency of work Behavior-based processes are in place and

SELECTING, TRAINING, ENGAGING groups and supervisors are conducted on an

appropriate frequency to ensure individual
effective in reducing the risk of process safety,
personnel safety, health, security and environ-

AND ENABLING PEOPLE and collective competency to meet Opera- mental incidents; and is engaging people and
tions Integrity Objectives. This includes on- influencing the way they think and behave
going review of team strength to meet daily, regarding operating risk management. These
• People are selected and placed consistent with their abilities and job requirements. real-time Operating Integrity requirements. processes require that individuals and teams:
• People are trained to achieve and maintain competency.
• Utilize real-time risk assessment techniques to
•

•
Collective competency is maintained over time.

Human Performance principles are applied to enable people to successfully perform their work.
5.4 consistently recognize and proactively mitigate
hazards.
FITNESS FOR WORK
• Proactively self-identify and eliminate at-risk condi-
Ongoing fitness for work is managed. tions and behaviors.
This considers impairment from alcohol and
• Proactively intervene to address at-risk behaviors
5.1 5.2 drugs, fatigue, or physical condition. of coworkers.

SELECTION AND PLACEMENT INDIVIDUAL TRAINING AND COMPETENCE • Participate in a structured observation program.

People are effectively selected, screened Initial, ongoing and periodic refresher training 5.5 • Actively report unsafe conditions, incidents and
(including alcohol and drug screening) and is provided to ensure the necessary level of near misses.
HUMAN PERFORMANCE
placed to meet specified job requirements. individual competency to meet Operations Human Performance capabilities are
• Record, analyze and address observation findings,

Integrity related job and legal requirements. at-risk conditions, near misses and incidents.
considered in the design of work processes
Training is designed to ensure the safeguards and protective measures to reduce the likeli-
to prevent or mitigate Operation Integrity risks hood and impact of human error.
are understood. In addition, work experience
and specified demonstrated performance are
considered in the assessment of individual
competence. This includes:
• Appropriate training requirements for specific roles.

• Post-training assessment of employee knowledge

and skills relative to requirements.

• Maintenance of training materials, documents

and records.

• Assessment of training system effectiveness.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 16

 Element 6 6.3 6.4
INTERFACE MANAGEMENT MECHANICAL INTEGRITY

Key interfaces are managed to avoid The integrity of facilities, equipment,

OPERATING AND Operations Integrity incidents that may

result from misunderstanding or lack
structures and wells is tested, inspected
and maintained in a manner that meets
MAINTAINING ASSETS of information. This includes: Operations Integrity Objectives.
• Shift handover and shift-to-shift communication. This includes:

• Procedures and work instructions effectively guide operations, maintenance and construction activities. • Management of stacked work, co-located work
activities and simultaneous operations. • Inspection and maintenance programs
• Work to mitigate potential risks associated with operations, maintenance and construction activities is permitted and managed.
that are consistent with defined equipment
• Interfaces to manage risk associated with simultaneous activities and operations are recognized, managed and operated. • Communication and/or coordination within strategies and guidelines.
• The mechanical integrity of facilities, equipment and wells is preserved. ExxonMobil or third parties whose operations
impact or are connected to ExxonMobil operations. • Quality assurance to ensure materials
• Risk associated with the defeat or degradation of safeguards are managed.
introduced during maintenance or repair
• Governmental and regulatory requirements, applicable laws, permits and external obligations are met.
are consistent with specifications
and standards.

• Effective management of long-term

shutdown or abandonment.
6.1 6.2
PROCEDURES AND WORK INSTRUCTIONS MANAGEMENT OF WORK

Procedures and work instructions are current Permitted and non-permitted work activities
and used to ensure effective outcomes of are managed to meet Operations Integrity
work activities. Procedures consider: Objectives. This includes work planning, com-
munication and authorization at the appropri-
• The level of Operations Integrity risk associated
with the work activity and the level of detail and ate level.
verification needed to meet Operations Integrity
Objectives.
• For operations and maintenance work, permit
• Operating envelopes. requirements are defined and effectively applied
based on the Operations Integrity risks involved.
• Transient operations, as applicable.

• Regulatory requirements. • The temporary defeat of safeguards is managed to

ensure interim safe operation and effective return
• Human Performance capabilities, including auto-
of safeguards to service.
mating or simplifying processes or tasks to reduce
potential for error.
• Interfaces are managed among work groups
performing operations and maintenance work
whose interaction introduces potential Operations
Integrity risks.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 18

6.5 6.7
CRITICAL EQUIPMENT OPERATING AND
ENVIRONMENTAL OBLIGATIONS
The continued effectiveness of
Operations Integrity critical equipment Applicable laws, regulations, permits and oth-

is maintained and verified. This includes er obligations are met.

managing the temporary disarming,

• Resulting operating requirements are
deactivation or other unavailability of documented and communicated to individuals
critical equipment. and work groups.

• Activities, products or services that can interact

6.6 with the environment are identified, assessed and
controlled consistent with policy and regulatory
SAFEGUARD MANAGEMENT
requirements.
Critical safeguards that help prevent
or mitigate Operations Integrity scenarios • Compliance is periodically verified at the appropri-

are managed to ensure they remain ate frequency.

in place and effective. This includes ensuring:

• Effective interim safeguards are in place when a

critical safeguard is unavailable.

• The availability and health on interconnected safe-

guards when a critical safeguard is unavailable.

• Drills are conducted to reinforce the knowledge

and capabilities of people whose actions are part
of critical safeguards.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 20

 Element 7

MANAGING CHANGES
• Changes in operations, procedures, site standards, facilities or organizations are evaluated and managed to ensure Operations
Integrity safeguards remain healthy and risks remain at an acceptable level.

7.1
MANAGEMENT OF CHANGE

Permanent, temporary and emergency

changes are effectively managed and
documented. The level of change
management is consistent with
the level of Operations Integrity risks
involved. Managing changes considers:

• Authority for approval of changes.

• Analysis, management, documentation and

communication of new Operations Integrity
risks and required safeguards.

• Ensuring safeguards for other risks are not

compromised by the change.

• Compliance with approved standards and

applicable regulations, including permitting
requirements.

• Controls and limitations on the scope and

duration of temporary and emergency changes.

• Training requirements.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 22

 Element 8

SELECTING AND ENGAGING

WITH THIRD-PARTY PROVIDERS
• Third-party providers’ performance expectations are established and third parties are selected (and supported, as required) in a
manner to meet these expectations.

• Third-party providers are monitored and held accountable to performance objectives.

8.1 • Providing personnel who are appropriately

screened, trained, qualified and competent
EVALUATION AND SELECTION to perform specified duties.

Third-party providers are screened, • Proactive management oversight, visible field

evaluated and selected using criteria leadership, enforcement of standards and

verification of critical safeguard health.
that includes an assessment of their
• Effective application of risk-management
capabilities to perform work in a manner
processes that are appropriate for the service(s)
consistent with Operations Integrity being provided.
expectations. Gaps in risk-management
• Effective management of interfaces between
processes identified during third-party ExxonMobil personnel and third-party service
selection are supplemented as providers.

necessary to effectively manage

Operations Integrity risks.
8.3
PERFORMANCE ASSESSMENT
8.2 Third-party providers are accountable for
PERFORMANCE REQUIREMENTS monitoring, assessing and improving their
Third-party performance requirements performance on an ongoing basis.
are defined and communicated; and ExxonMobil will monitor third-party perfor-
third-party management is held accountable mance, conduct observations and provide
to meet these requirements, including: feedback on the adequacy of third parties’
monitoring and assessment activities.
OPERATIONS INTEGRITY MANAGEMENT SYSTEM 24
 Element 9 9.3 9.5
INVESTIGATION COMMUNICATION AND LEARNING

Incidents and higher severity near misses Incidents and learnings are communicated to

LEARNING FROM OPERATING are investigated and documented in a

timely manner. The level of investigation
employees, contractors and other
stakeholders based on risk. This includes

EXPERIENCE AND INCIDENTS is determined based on potential severity. sharing with other ExxonMobil organizations
Investigations include: in a manner that promotes application of
learnings beyond the impacted organization,
• Identification of failed or degraded safeguards,
• Higher consequence potential incidents, events and near misses are thoroughly investigated.
root causes and contributing factors, including where appropriate.
• Root causes including failed safeguards are identified.
the impact of Human Performance principles.
• Lessons learned are shared openly and implemented proactively across operating sites and organizations and from other

companies.
• Determination of whether managers and
supervisors were proactively monitoring the
9.6
health of safeguards and correcting performance LEARNING FROM OTHERS
weaknesses before the event occurred. A process is in place to learn from and
• Development of interim and long-term determine if corrective actions from incidents

9.1 9.2
corrective actions to prevent similar incidents and near misses inside or outside of
from occurring, with a focus on the root cause of
ExxonMobil are required.
REPORTING SEVERITY DETERMINATION the incident and on the identification of high-im-
pact risk reduction recommendations.
Operations Integrity incidents and near The severity of reported incidents and
misses are identified and promptly reported. near misses is determined based on actual
• Development of key learnings for sharing. 9.7
To ensure reporting is effective: and potential consequence. This includes: TREND ANALYSIS

• Managers and supervisors create a learning • Notifications to management and level of

9.4 Incidents and associated root causes are

environment which encourages reporting. investigation are based on potential severity. IMPLEMENTATION OF ACTIONS periodically analyzed for trends to develop

Agreed-upon corrective actions are priori- broader, higher-level learnings and actions.
• People at all levels must proactively identify • Investigations that require involvement from the
and report incidents and near misses. Law Department are identified and the Law De- tized, implemented and stewarded to closure.
partment is appropriately engaged.
Backlogs are managed to ensure corrective
action selection, prioritization and imple-
mentation processes are effective. A process
is in place that ensures these actions remain
effective.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 26

 Element 10 10.2
COMMUNITY RISK MANAGEMENT

Effective community relationships are devel-

PREPARING FOR EMERGENCIES oped.

AND MANAGING POTENTIAL RISK

• Community Engagement - Relationships with the
community are established and maintained to build
confidence and demonstrate commitment to the

TO THE COMMUNITY environment and emergency preparedness, in-

cluding understanding and being responsive to the
community’s expectations and concerns.

• Equipment, facilities and personnel are prepared to respond to Operations Integrity emergencies. • Community Hazard Awareness - Communities and
• Communities are engaged proactively to build and maintain relationships and manage potential Operations Integrity risks. appropriate public authorities are aware of potential
community exposures, emergency preparedness
and notification systems, and recommended re-
sponse actions, including mutual aid, in the event of
an incident.

10.1 • Emergency Response Capability - Equipment,

facilities and trained personnel needed for emer-
EMERGENCY PREPAREDNESS gency response are defined, readily available and
deployable.
The organization effectively plans,
prepares for and responds to • Emergency Response Drills - Testing of response
plans, competency and capability is periodically
Operations Integrity emergencies.
conducted via a combination of tabletop simula-
tions and field drills, including relevant external en-
• Emergency Response Plans - Plans and procedures
tities, as appropriate. Drills periodically test a range
are documented, accessible, current and clearly
of credible scenarios and associated safeguards,
communicated to provide an effective response to
including high consequence potential scenarios.
incidents, including:
• Learn from Experience - Learnings from tabletop
- Response to incident scenario simulations, drills and actual incident response are
identified, addressed.
- Organizational structure, roles and
responsibilities (including relevant
external entities).

- Internal and external communication

and interface protocols.

- Accessibility to personnel, equipment and

essential Operations Integrity information.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 28

 Element 11

ASSESSING AND
DRIVING EFFECTIVENESS
• Operations Integrity Objectives are met through the effective application of OIMS and gaps and their root causes are identified,
corrected and remain closed.

11.1 11.2
ASSESSING OPERATIONS ENHANCING ASSESSMENTS

Operations are assessed to establish The effectiveness of the assessment process

the degree to which Operations Integrity is reviewed regularly and findings are used to

expectations are met. make improvements.

• Assessments evaluate the effectiveness of

leadership in ensuring Operations Integrity
Objectives are met, the effectiveness of OIMS,
and corresponding results are delivered.

• External assessments are conducted at prede-

termined frequencies based on performance and
business risk profile.

• Internal assessments are conducted at approx-

imately the midpoint between the external
assessments.

• Assessment results are rated based on risk and

performance.

• Findings from assessments are evaluated, re-

solved and documented.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 30

THE CHARACTERISTICS OF VERIFICATION AND MEASUREMENT
A System must be checked to see whether it is functioning as designed and is achieving
MANAGEMENT SYSTEMS its stated purpose. There are two components:

• V
 erification determines processes and procedures are functioning and being
effectively executed.
It is critical that in our application of OIMS we focus on delivering results in a
• M
 easurement confirms the quality of System processes and determines the
consistent and sustainable way. Leaders are responsible for engaging with their
System objectives and results are being achieved.
teams in a way that drives effective application of OIMS. Each business unit must
have effective management systems and processes documented to include the Leaders must think beyond verification and measurement results to ensure the interconnected
following five characteristics, in order to consistently meet Operations Integrity OIMS Systems are effectively managing inherent risks, with an emphasis on major hazards.
Objectives.

SCOPE AND OBJECTIVES

Scope defines the System’s boundaries and identifies interfaces with other systems,
organizations and facilities. Objectives clearly define the System’s purpose and
expected results.

PROCESSES AND PROCEDURES

Processes address the steps describing what the System does and how it functions.
Procedures address the key tasks required by a process.

RESPONSIBLE AND ACCOUNTABLE RESOURCES

Through the appropriate experience and training, people are qualified, and have
the approval, to carry out their roles for implementation and execution of the System.
Operations leaders must understand, document and manage interconnected
FEEDBACK AND IMPROVEMENT MECHANISMS
These mechanisms help ensure actions are taken to continuously improve the System.
Management Systems and the safeguards embedded within these systems to mitigate
They use findings from assessments, and from verification and measurement activities,
major hazards and prevent incidents.
to enhance System suitability, capability and effectiveness.

OPERATIONS INTEGRITY MANAGEMENT SYSTEM 32

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