207

KLIX & FLAVIA

ERROR CODE HANDBOOK

Issue 3
Jan 2008
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Mars Drinks

Klix & Flavia Error Code Handbook

Version:V3

Publication date: January 2008 Published by:

Mars Drinks
Armstrong Road
Daneshill Industrial Estate
Basingstoke
RG24 8NU
Internet: http://www.marsdrinks.co.uk

// & designs Mars Drinks 2007

Except as permitted under the relevant local legislation, no part of this publication may be copied,
transmitted, transcribed, or distributed in any form or by any means, or stored in a database retrieval
system, or translated into any language (natural or computer), without the prior permission of MARS
DRINKS.
MARS DRINKS reserves the right to change the product or the product specifications at any time. While
every effort has been made to ensure that the information in this publication is accurate, MARS
DRINKS disclaim any liability for any direct or indirect losses (howsoever caused) arising out of use or
reliance on the information included in this Operator Error Code Handbook.
This document does not necessarily imply product availability.
For information about the availability of translated versions of Operator Error Code Handbook,
please write to the Technical Service Manager at the above address.

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KLIX & FLAVIA ERROR CODE HANDBOOK

// & designs Mars Drinks 2007

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 ERROR MESSAGES

Each detectable fault has a unique error code assigned to it: this is a
three-digit number starting with a number of the machine it
represents.

Eg.
2 = Klix 1200/1250
3 = Flavia 300/350/C400
4 = Klix 400/600
8 = Klix Outlook
9 = Klix 900/950

All codes have been colour coded so that as operators and

customer service associates we can decide instantly if the Route
man/operator can clear the reported machine fault or if we need to
send an engineer. This can be done while we are on the telephone
with the person reporting the fault, this decision process will save
both time and money, and save any downtime of equipment leading
to unhappy customers and loss of drink sales.

CODE COLOURS: RED : ENGINEER VISIT REQUIRED

GREEN: ROUTE MAN/OPERATOR CAN CLEAR

FAULT

All codes in this handbook have the headings:

ERROR CODE ERROR CAUSE ACTION
MESSAGE

By reading all of the GREEN descriptions relating to the fault code

you will be able to talk the customer through clearing the machine
fault.

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 ERROR CODES
FLAVIA

Flavia
PROGRAMMING AND CONFIGURATION
S300

Operator Mode: Engineering mode:

Press the Left (Coffee) NB If this is a PAY brewer, it
button within 5 sec’s of must be switched to FREE
opening the main door using the ‘Cashbox Key’ to
and holding it pressed for enable access to this mode.
5 sec’s. or
Pressing the Left (Coffee) Open the main door of the
button 4 times within 10 machine and within 10 sec’s,
sec’s of opening the main enter the password by
door pressing the Left…Middle…
Middle…Left buttons.
The L.C.D display will change
to show the first of the
Add Water Call Operator ‘Operator Mode’ menus.
Use the Middle button to scroll
Water Heating Check Bin through the menus and the
Left or Right buttons to edit
settings.

The ‘Engineering Mode’ menus fall into two groups:

x Configuration – These allow the Brewer to be configured for a particular country and site. The value
display line shows the current configuration settings; using the Left (‘Edit +’) and Right (‘Edit -’) buttons
can change these. Any changes will be save when the ‘Middle’ button is pressed or when the Brewer Main
door is closed.
x Tests – these allow the mechanics of the Brewer to be tested individually and should only be used by a
trained engineer.

Add Water
When this message is flashing on the front of the machine then the Hot Tank is low on water.
Unplumbed
If the machine is an unplumbed / jug filled, then the cold tank may be empty and require filling.
If the cold tank is full there is a technical fault and an engineer is required.
Plumbed
If the machine is plumbed to the water mains, then the water supply may be switched off.
If the water is on, then the red “Plumbed / Unplumbed” switch may be in the wrong position. This is located at the back of
the machine.

Water Heating
When this message is flashing on the front of the machine then the Hot Tank is heating the water.
If this message remains on the front for more than15mins then there is a technical fault and an engineer is required.

Check Bin
When this message is flashing on the front of the machine then the internal bin requires emptying or re-positioning.

Call Operator
When this message is flashing on the front of the machine then open the machine door and read the internal display.

E.g. Message Reads “Mech Timeout”. Or “Door Timeout” etc.

From the message on the inside of the machine refer to ERROR MESSAGE’ displayed in this handbook.

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 ERROR CODES
FLAVIA
PROGRAMMING AND CONFIGURATION
S350

Operator Mode
NB If this is a PAY brewer, it must be switched to FREE using the ‘Cashbox Key’ to enable access to this mode.

Press the Top right hand button within 5 sec’s of opening the main door and holding it pressed for 5 sec’s. or
Pressing the Top right hand button 4 times within 10 sec’s of opening the main door

The L.C.D display will change to show the first of the ‘Operator Mode’ menus.
Use the bottom Left (‘NEXT’) button to scroll through the menus and the Top Left (‘BACK’) to return to a previous
menu. or Right buttons to edit settings

Engineering mode
NB If this is a PAY brewer, it must be switched to FREE using the ‘Cashbox Key’ to enable access to this mode.

Open the main door of the machine and within 10 sec’s, enter the password by pressing the Top Left…Bottom
Left…Bottom Left… Top Left buttons.

The L.C.D display will change to show the first of the ‘Engineering Mode’ menus.
Use the bottom Left (‘NEXT’) button to scroll through the menus and the Top Left (‘BACK’) to return to a previous
menu or Right buttons to edit settings.

The ‘Engineering Mode’ menus fall into two groups:

x Configuration – These allow the Brewer to be configured for a particular country and site. The value
display line shows the current configuration settings; using the Top Right (‘Edit+’) and Bottom Right (‘Edit-
’) buttons can change these. Any changes will be save when the ‘Next’ or ‘Back’ button are pressed or
when the Brewer Main door is closed.
x Tests – these allow the mechanics of the Brewer to be tested individually and should only be used by a
trained engineer.

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 ERROR CODES
FLAVIA
PROGRAMMING AND CONFIGURATION
CREATION 400

The Brewer has two modes of operation: ‘Vend Mode’ (for drinks vending) and ‘Menu Mode’ (for
operator/engineer audit, setup and test). The Brewer always powers-up into Vend Mode; to enter Menu Mode,
press the Bottom Left and Bottom Right buttons simultaneously for at least 1 second (the buttons will light-up
for this period if this special key press has been recognised) and the LCD display will then change to show the
default audit menu. To exit Menu Mode, press the Bottom Centre button (‘Exit Menus’).

Operator Mode
To access the 'Operator Mode' menus, enter the 'Operator Mode' password by one of two methods:
1. Enter Menu Mode (as described above) and, within 5 seconds, press the Top Right button and hold it pressed
for 5 seconds, or
2. Enter Menu Mode and, within 10 seconds, press the Top Right button 4 times.
If the wrong password is entered, reset the process by simultaneously pressing the Menu Mode buttons (Bottom
Left and Bottom Right) again for at least 1 second (there is no need to ‘Exit Menus’ first).

The Operator Mode menus allow the key operator to read the Brewer’s audits, to reset its interim audits and to
adjust its prices.

Engineering Mode
To access the 'Engineering Mode’ menus:
• Enter Menu Mode (as described above) and, within 10 seconds, enter the 'Engineering Mode’ password by
pressing the Top Left...Middle Left...Middle Left...Top Left buttons.
• The LCD display will then change to show the first of the Engineering mode menus.
• If the wrong password is entered, reset the process by simultaneously pressing the Menu Mode buttons
(Bottom Left and Bottom Right) again for at least 1 second (there is no need to ‘Exit Menus’ first).

The 'Engineering Mode' menus fall into one of two groups:

• Configuration - these allow the Brewer to be configured for a particular country and site. The 'value' display
line shows the current configuration settings; these can be changed by using the Top Right (‘Edit+’) and
Bottom Right (‘Edit-’) buttons. Any change to a setting will be stored when the ‘Next’ or ‘Back’ buttons are
pressed or Menu Mode is exited or the power to the Brewer is cut.
• Test - these allow the mechanics of the Brewer to be tested individually and should only be used by a
trained engineer.

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 ERROR CODES
FLAVIA
ERROR ERROR CAUSE ACTION
CODE MESSAGE
301 AUDITS ZEROED All the stored audit Replace main control PCB and or
data has been set to coin mech.
zero, this message
should not normally
appear.
303 Continuity sensed Short term only: Drain hot tank and
WATER between earth and hot allow to refill.
OVERFLOW tank overflow probe.
Machine will need descaling.

308 SELECT Free/pay switch set to On a pay-vend brewer, select the

appropriate payment system in the
PAYMENT 'pay' when the engineering mode menu. On a free-
SYSTEM payment system vend Flavia machine check for broken
menu is set to 'None' connections on the free/pay wiring
harness

321 PACK INJECT Pack inject failed- Clear any pack jams, open, close
TIMEOUT bottom datum switch main door to reset the mech, a
not made within o.9 faulty motor or handling mech
secs of starting may also be the cause
handling mech motor

328 PACK EJECT Pack eject failed- top Clear any pack jams, open, close
TIMEOUT datum switch not main door to reset the mech, a
made within 0.9 secs faulty motor or handling mech
of starting the may also be the cause
handling mech motor
345 EEPROM EEPROM Check all settings, use 'FIX'
CORRUPT configuration/audit option in engineering mode, if
data faulty. this fails replace main control
PCB.
360 PACK DOOR Pack door opening Opening and closing the main
TIMEOUT cam has not left and door may reset the fault. A
and returned home faulty switch, a broken
within 5 seconds. connection or a build up of
ingredients may be the cause.

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 ERROR CODES
FLAVIA
ERROR ERROR CAUSE ACTION
CODE MESSAGE
363 PACK DOOR Pack door motor Check the pack door motor
OVERLOAD circuit has drawn wiring for short-circuits to
more than earth/0v a faulty motor may
1 amp and has been also be the cause.
shut down
373 PUMP Pump motor circuit Check the pump motor shaft is
OVERLOAD has drawn excessive running freely, check that the
current and has been pressure switches are not
shut down. activating, check the pump
motor wiring for short circuits
to earth.
393 EEPROM WRITE An attempt to write to Replace the main control PCB
FAILED the EEPROM has failed-
possibly due to an
electrically noisy
environment or the
EEPROM device
reaching the end of it's
life.
399 EEPROM EEPROM device failure Replace the main control PCB.
FAULTY detected at power up.

N/a COUNTERS Should only appear if This is a warning/feedback

ZEROED the Please Call message rather than an error
Operator and event message. No action is required.
counters have been
zeroeod in the
manage pco/event log
menu.
N/a DEFAULTS SET Should only appear if This is a warning/feedback
the EEPROM message rather than an error
configuration settings message. No action is required.
have been set to the
default valuesfor the
current region by the
regional settings menu

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 ERROR CODES
FLAVIA
ERROR ERROR MESSAGE CAUSE ACTION
CODE
307 MEMBRANE The button membrane Check that the membrane is
UNPLUGGED was not detected at fully and correctly connected to
power-up. the main control board. A faulty
membrane may also be the
cause.
308 SELECT The ‘Free Vend:’ menu On a pay-vend brewer, select
PAYMENT is set to 'Disabled' the appropriate Payment
SYSTEM when the ‘Payment System in the Engineering Mode
System:’ menu is set menus. On a free-vend brewer,
to 'None' set the Free Vend:’ menu to
'Enabled'
309 BUTTON STUCK One or more buttons Check for any button(s) that are
DOWN appeared to be stuck down or do not have free
pressed at power-up. travel. A faulty membrane or
This will prevent the main control board may also be
buttons from the cause.
operating as normal.

321 PACK INJECT PACK INJECT FAILED – Clear any pack jam and then
TIMEOUT BOTTOM DATUM enter and exit Menu Mode to
SWITCH NOT MADE reset the mechanism. A faulty
WITHIN 0.9 SECS OF motor or handling mech switch
STARTING THE may also be the cause.
HANDLING MECH
MOTOR.
328 PACK EJECT PACK EJECT FAILED - Clear any pack jam and then
TIMEOUT TOP DATUM SWITCH enter and exit Menu Mode to
NOT MADE WITHIN 0.9 reset the mechanism. A faulty
SECS OF STARTING motor or handling mech switch
THE HANDLING MECH may also be the cause.
MOTOR.
345 NVRAM THE CONFIGURATION DATA Check the configuration
STORED IN NVRAM (NON-
CORRUPT VOLATILE RAM) DOES NOT settings; if they are garbage
MATCH ITS CHECKSUM. then use the 'Reset' option in
DETECTED ONLY AT POWER-UP.
POSSIBLY DUE TO (A) AN
the 'NVRAM State:' menu
ELECTRICALLY NOISY described below. If the settings
ENVIRONMENT, (B) THE NVRAM appear uncorrupted then use
DEVICE FAILING, (C) RE-
PROGRAMMING WITH AN OLDER the 'Fix' option in the 'NVRAM
VERSION OF SOFTWARE. (NOTE: State:' menu. If this fails to clear
ANY CORRUPTION OF THE AUDIT
COUNTERS OR THE PCO/EVENT
the error then replace the main
COUNTERS IS “FIXED” control board.
AUTOMATICALLY.)

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 ERROR CODES
FLAVIA
ERROR ERROR MESSAGE CAUSE ACTION
CODE
351 VALVE ONE OF THE SOLENOID CHECK THE VALVE WIRING FOR
DISCONNECTED VALVES APPEARS TO UNPLUGGED CONNECTORS OR
BE DISCONNECTED. BROKEN WIRES OR CRIMPS. A
FAULTY VALVE MAY ALSO BE
THE CAUSE.
353 VALVE ONE OF THE SOLENOID Check the valve wiring for
OVERLOAD VALVE CIRCUITS HAS short-circuits to Earth/0V. A
DRAWN TOO MUCH faulty valve may also be the
CURRENT AND HAS cause.
BEEN SHUT DOWN.
360 PACK DOOR THE PACK DOOR Check that the pack door is
TIMEOUT OPENING ROD HAS NOT properly located on its hinges.
LEFT AND THEN Check for a build up of
REACHED 'HOME' ingredients in the door area.
WITHIN 5 SECS. A faulty motor, a faulty switch
or a broken connection may also
be the cause.

363 PACK DOOR THE PACK DOOR Check the pack door motor
OVERLOAD MOTOR CIRCUIT HAS wiring for short-circuits to
DRAWN TOO MUCH earth/0V. A faulty motor may
CURRENT (EVEN AFTER also be the cause
SEVERAL RETRIES) AND
HAS BEEN SHUT DOWN
371 SYSTEM OVER- THE SYSTEM Check for (and clean out) any
PRESSURE PRESSURE SWITCH scale in the injector, vent valve
HAS ACTIVATED (EVEN and jet valve. Check for pinched
AFTER SEVERAL water pipes.
RETRIES) AND THE
PUMPS HAVE BEEN
SHUT DOWN.
373 PUMP THE PUMP MOTOR Check that the pump motor
OVERLOAD CIRCUIT HAS DRAWN shaft is running freely. Check
EXCESSIVE CURRENT the pump motor wiring for
AND HAS BEEN SHUT short-circuits to earth/0V. A
DOWN. faulty motor may also be the
cause.

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 ERROR CODES
FLAVIA
ERROR ERROR MESSAGE CAUSE ACTION
CODE
383 24V POWER The Protected 24V power Check for obvious short circuits
has drawn too much current
TRIPPED and has been shut down.
and failed devices. Unplug the
There is a problem with one looms on the main control board
of the devices or wires that that carry 24V. Replace them
connect to the Protected 24V one at a time, powering off/on
power supply on the main
control board. The software in between, to try to isolate the
has tried resetting the source of the fault. If
electronic trip circuit but has necessary, refine the search by
given up as there is a unplugging the loom at each
persistent fault.
device rather than at the board.
393 NVRAM WRITE An attempt to write to Replace main control board.
FAILED the NVRAM has failed
– even after several
retries. Possibly due
to an electrically noisy
environment or the
NVRAM device
failing.
399 NVRAM FAULTY NVRAM device failure Replace main control board.
detected at power-up.
300 PASSWORD Should only appear if This is a warning / feedback
RESET the Operator Mode message rather than an error
password has been message. No action is required
reset
301 AUDITS ZEROED All the stored audit Replace main control board
data has been set to and/or coin mech
zero, This message
should not appear in
normal use.
302 COUNTERS Should only appear if This is a warning / feedback
ZEROED the PCO and Event message rather than an error
counters have been message. No action is required.
zeroed in the 'Manage
PCO/Event Log:' menu.
305 DEFAULTS SET Should only appear if the This is a warning / feedback
NVRAM configuration
settings have been set to the
message rather than an error
default values for the message. No action is required.
current region by the
'Regional Settings:' menu

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 ERROR CODES
KLIX OUTLOOK

The Simple Set Up & Audit System

There are two complementary set up and audit systems available on the K365. These are referred to as the
“Simple Setup & Audit System”, that is intended for day to day use by route men / key operators, and the
“Operator Menu System” which is intended for technical set up and diagnostics. This section covers the Simple
Setup and Audit Systems.

Outlook
Simple Set Up System
The Simple Setup & Audit menu system is designed to allow non-technical key operators or route men, to easily
configure and audit the machine. The system uses a combination of soft options, prompts and helps to guide the
user through all the stages of changing settings and taking audits.
The aim is that largely untrained people will be able to:
x Change drink prices
x Change drink types
x Take product and machine audits
x Link stacks

To help the user, the system uses:

x Automatic prompts to perform certain actions, (e.g. to check and change the price stickers when a drink price
is modified)
x A Help button (?) that, when pressed, shows context sensitive help messages about the screen they are
looking at. For example, it may describe what a “Hot Long & Short” is and what the current volume settings
are.
x Pop up prompts to suggest pressing help, if the user is taking a long time to perform certain actions
x Pop up warnings, if stacks are linked for example.
x Positive feedback informing them that their changes were successful and the effect it has had.
x The ability to abort or cancel any changes
x A dedicated Audit button (i ) that always goes straight to the machine audit totals.
x Optional Step by step prompts to help the user through each stage of changing a drink with additional help
available at each stage.
x Consistent look and feel

This manual does not detail each of the set up or help screens available since the interface is specifically designed
to be used without the need for a reference manual.

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 ERROR CODES
KLIX OUTLOOK

The Operator Menu System

This section covers the technical Operator Menu System.
The Operator Menu buttons are located in the top left-hand corner of the machine selection
panel. The buttons have been blended into the background so they are unobtrusive but still
visible without having to remove any labels or covers.
There are six operator buttons; left, right, up, down, cancel (shown as //) and enter (shown
as <|>), which navigate around the menu system.

The operator menu is in the form of a tree structure that contains lists of menus and sub-
menus. The top menu item is displayed on the LCD when the door is opened and the down
button is pressed. The up, down, left and right buttons move from one menu entry to
another. If an arrow button is pressed but it is not possible to move in that direction then an
error beep is sounded.

When you enter a sub menu, for example, Configuration…, The name of this menu is shown
on the top line and the first item in the sub menu is shown on the second line. If this sub
menu contains subsequent sub menus then the name of this menu is added to the name of
the menu already shown on the top line. So for example, if you had navigated to part of the
menu tree structure that is shown below

Configuration…
Devices…
Coin Mechanism: [MDB Coinmech]
The display would show
Configuration Devices

Coin Mechanism: MDB

To modify any of the menu settings you must first enter the Edit Mode. This is accomplished
by pressing the Right button when the desired setting is displayed. If this setting can not be
modified then an error beep is sounded. If the setting can be modified then a cursor appears
under the first character of the setting. The character that the cursor is underneath can
now be modified by using the up and down buttons to increase or decrease its value. The
left and right buttons can be used to move from character to character where appropriate.
When the desired value has been entered the Enter button should be pressed to confirm
the value. If the value is within the allowable range then a two tone beep is sounded, the
cursor disappears and Edit Mode is exited. If the value is out of range then an error beep is
sounded. If Cancel is pressed instead of Enter then Edit Mode is aborted and the setting
reverts to its original value.

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 ERROR CODES
KLIX OUTLOOK

The following notation is used in the menus;

Command!
Entries followed by an exclamation mark indicate a command. When these entries are
selected and Enter is pressed then the command is executed. Whilst the command is
executing a rotating bar is displayed in the bottom right hand corner of the LCD. When the
command is complete the bar is removed and if successful a two tone beep is sounded. If
the command does not complete successfully then a single error beep is sounded.
Menu...
Entries followed by three dots indicate a sub-menu to the right. When these entries are
displayed and the Right button pressed then the sub-menu is entered.
[list]
This notation is used to indicate a list of options in Edit Mode. When entries with a list are
selected the current option from the list is displayed. The different options can be selected
using the up and down buttons.

Technician Mode
Some menus and menu entries are restricted for use by technicians only. To gain access to
these menus you must first enable Technician Mode. This can be done in two ways.

1. Insert a Tech KLIXKEY and press the Down button. You will automatically enter the
menu system whether the door is open or closed.

or

2. With the door open, press Cancel followed by Left within 2 seconds. You will be
prompted for the Technician Password. Enter 0256 and press Enter.

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 ERROR CODES
KLIX OUTLOOK

PSU INDICATORS AND FAULT FINDING

The PSU enclosure contains a circular window that allows you to see the indicator lights on
the PSU control board. The lights are arranged in a vertical line showing the status of the
two 24V outputs (Red LED), the 8.5V output (Amber LED) and the PSU itself (Green LED).

24V

8.5V

POWER

If the POWER indicator (Green LED) is OFF then possible causes are:
• PSU is not connected to mains power. (Check that the mains cable is plugged in and that
the mains power is turned on).
• PSU fuse is defective. (Replace main PSU fuse on PSU control board with a new T3.15A
fuse).
• Machine power cable fuse is defective. (Replace 13A fuse in mains plug).
• PSU itself is defective. (Replace PSU).

If the 8.5V output indicator (Amber LED) is OFF then possible causes are:
• There is an overload or short circuit on 8.5V circuit somewhere in the machine or the
control boards. (Remove cause of short circuit or overload. The 8.5V output will turn
back on automatically when fault the condition has been removed).
• PSU itself is defective (replace PSU).

If the 24V output indicator (Red LED) is OFF then possible causes are:
• There is an overload or short circuit on 24V system. (Remove cause of short circuit or
overload – see Error 102 above for possible causes and corrective actions. When the
cause of the fault has been removed, the machine’s mains power must be cycled, off
then on, to reset the 24V output’s electronic fuse).
• PSU itself is defective (replace PSU).

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 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
1 System Reset SW E01 Download new software to Flash or replace
(H) Failed to find all the required software modules Flash / EPROMs.
within the Flash / EPROM’s. Some part is missing.
GVMC Flash / EPROM damaged or not programmed
correctly.

2 PCO NVRAM DATA DAMAGED See “Fix NVRAM!” menu command in Section 7.
(H) Some or all of the NVRAM data is damaged, i.e. both Check battery and if it is flat then replace GVMC.
the working copy and backup copy of the data are
corrupt. See description of “Fix NVRAM!” menu
command for more details. Possible causes are (1)
working on the control system with the power
turned on, (2) the battery on the GVMC is flat.

3 Log NVRAM WARNING None – the software has repaired the corrupted
Part of the NVRAM data was corrupt, but was able data.
to be repaired by using the backup copy.

4 System Reset SW E04 Download new software to Flash or replace

(H) Software – Failed to create message pipe. Internal Flash / EPROMs.
operating system error. GVMC Flash / EPROM
damaged or not programmed correctly.

5 System Reset SW E05 Download new software to Flash or replace

(H) Software – Failed to link to message pipe. Internal Flash / EPROMs.
operating system error. GVMC Flash / EPROM
damaged or not programmed correctly.

6 System Reset SW E06 Download new software to Flash or replace

(H) Software – Failed to link to data module. Internal Flash / EPROMs.
operating system error. GVMC Flash / EPROM
damaged or not programmed correctly.

7 System Reset SW E07 Download new software to Flash or replace

(H) Software – Failed to create data module. Internal Flash / EPROMs.
operating system error. GVMC Flash / EPROM
damaged or not programmed correctly.

8 System Reset SW E08 Task:nn Path:nn Check that intelligent peripherals (i.e. LCD
(H) Software – Failed to send message from one task display, coinmech, cashless system, Klixkey) are
to another because receiving task’s message pipe working correctly. Replace suspect devices.
is full. This is normally caused by one of the Note down the Task and Path numbers and
software tasks becoming very busy for some contact Four Square Software Control
reason. Possible causes are (1) an LCD hardware Department.
problem causing the software to constantly time
out on every character and thereby run very slowly,
(2) a problem with the Coinmech causing heavy
traffic on the MDB interface, (3) a Klixkey hardware
problem causing the software to constantly try to
read keys that are not there.

9 System Reset SW E09 Download new software to Flash or replace

(H) Software – Failed to read message from sending Flash / EPROMs.
task. Internal operating system error. GVMC Flash /
EPROM damaged or not programmed correctly.

10 Log SW E10 None – unless the site reports problems with

Software – Failed to re-credit appropriate payment credit, in which case contact Four Square
system’s cash pot. Unlikely to be caused by any Software Control Department.
external event, more likely to be caused by a
software bug.

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 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
11 Log FAILED TO DEBIT PAYMENT SYSTEM None – unless the site reports problems with
Software – Failed to debit cash from a payment change giving, in which case contact Control
system’s cash pot that had previously been Dept. at Four Square. Check for other signs of
reported as being available. Possible attempt to attempted fraud.
fraud system by trying to remove Klixkey after the
drink selection button is pressed but before the
credit is removed from the key. This will not result
in any free vends – it is more likely to cause the
keys to be corrupted if the user persists in trying to
beat the system.

12 PCO NVRAM RESET If the reset was manual then take no action; if
(H) NVRAM – Manual reset of NVRAM or system the reset was automatic then contact Control
thought NVRAM was blank. In both cases, the Dept. at Four Square. Check battery and if it is
NVRAM will have default data written to it – all flat then replace GVMC. In all cases, reset
prices will be set to 99.99, all audits will be set to prices, volumes, configuration and button
zero and all configuration settings will be set to selections.
default values. If the NVRAM was not manually
reset then other possible causes are (1) working on
the control system with the power turned on, (2)
the battery on the GVMC is flat.

13 PCO COIN REJECT FAULT Check that the fitted software is actually K365
(H) This should never be reported on a K365 since software.
there is no coin reject motor to cause a fault.

14 System Reset SW E14 Download new software to Flash or replace

(H) Software – Failed to open device driver module. Flash / EPROMs.
Internal operating system error. GVMC Flash /
EPROM damaged or not programmed correctly.

15 Log SW E15 Check Klixkey blacklist.

Software – Failed to update Klixkey Blacklist.
Possibly blacklist is full.

16 System Reset SW E16 Download new software to Flash or replace

(H) Software – Internal operating system failure. GVMC Flash / EPROMs.
Flash / EPROM damaged or not programmed
correctly.

17 System Reset SW E17 Download new software to Flash or replace

(H) Software – Failed to write to SPI device driver Flash / EPROMs.
module. Internal operating system error. GVMC
Flash / EPROM damaged or not programmed
correctly.

18 System Reset SW E18 Download new software to Flash or replace Flash /

(H) Software – Failed to read SPI device driver module. EPROMs.
Internal operating system error. GVMC Flash / EPROM
damaged or not programmed correctly.

19 Device Reset KVC RESPONSE ERROR Check / replace ribbon cable between GVMC
The communication link between the GVMC and the and KVC. If the KVC has just been re-
KVC (via the 40-way ribbon cable) is not working programmed then check the programming
properly. Possible causes are (1) there is a poor cable and repeat the process. Check that the
connection between the GVMC and the KVC, (2) the “heartbeat” LED (D47) on the KVC is flashing.
KVC has not been (re)programmed correctly, (3) Check / replace KVC or GVMC.
there is a hardware failure on the KVC or the GVMC.

20 System Reset SW E20 Task:nn Id:nn Download new software to Flash or replace
(H) Software – Internal operating system error. GVMC Flash / EPROMs. Note down Task and Id
Flash / EPROM damaged or not programmed numbers and contact Four Square Software
correctly. Control Department

- 18 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
21 N/A SW E21 N/A.
Currently unused.

22 PCO* CHECK DRIP TRAY & BUCKET Empty the bucket if necessary. Replace the drip
(S) The inhibit line circuit is broken – usually because tray and/or waste bucket. Check that both are
one or more of the waste water switches is not seated correctly. Check that the waste-water
made. Possible causes are (1) the bucket is full of loom is properly connected to the main machine
water, (2) the drip tray and/or bucket have not loom and to the drip tray detect link-loom.
been replaced, (3) the drip tray and/or bucket are Check / replace the wiring between the waste
not seated correctly, (4) the waste water loom is water switches and the KVC (P16-cold water).
not properly connected to the main machine loom Check / replace the waste water switches.
at the rear right of the baseplate, (5) the waste
water loom is not properly connected to the drip
tray detect link-loom at the rear left of the
baseplate cover, (6) there is a wiring fault between
the waste water switches and the KVC, (7) one of
the switches has failed.
N.B. this error is not logged in the PCO or Fault
histories.

23 PCO FAILED TO HOME CAROUSEL <NN> Check if the carousel drive gearing is
(H) Failed to stop the carousel accurately at the home excessively slack; if so then loosen the motor
position on stack NN, even after 7 attempts to do and re-tighten it whilst pushing it hard against
so. Possible causes are (1) there is excessive slack the plastic gear. Check / replace the motor.
between the carousel motor gear and the plastic Check the operation of the Baseplate Sensor
carousel drive gear, (2) there is excessive slack in PCB using its red LED and LED D33 on the KVC.
the carousel motor gear box, (3) the motor gear is Check / clean / replace the plastic gear. Check
loose on its spindle, (4) the carousel home detector that the carousel is firmly screwed to the
on the Baseplate Sensor PCB is faulty, worn or dirty plastic gear.
(thereby “narrowing” the home signal), (5) the
home slot in the plastic carousel drive gear is dirty
(6) the carousel is loose on its drive gear.

25 PCO REMOVE DRUM, CLEAR JAMMED CUPS Check for any physical obstructions. Check that
(S) The drum appears to have jammed. The KVC has the baseplate cover is seated correctly
not seen the drum reach the next home position
within the allowed time. The KVC will try many
times (currently 21 times) to get the drum to the
right place; if it can’t then it will back up the drum
and try the move again. Possible causes are (1)
there is a physical obstruction, e.g. a cup is caught in
the drop tube, two dissimilar cups have dropped
into the drum, the drum is catching on the
baseplate cover,

25 PCO (2) there is excessive friction from the washer and Check that the drum is not running too slowly (e.g.
(S) nut holding the plastic drum-drive gear, (3) the excessive friction, clutch failure). Check that the
drum motor gear is missing or loose on its spindle, drum gears are in position and are engaged.
(4) the motor gear is not engaged with the plastic Check the operation of the drum system by using
drum-drive gear (5) the drum gray code PCB is the Manual Control…Drum menus. Check that the
faulty, worn or dirty, (6) the drum motor is faulty drum home signal is working (use LED D32 on
(e.g. wiring, windings, brushes, gear box, clutch), (7) KVC). Check / replace the drum gray code PCB.
Check / replace the motor. Check / replace the
there is a wiring fault between the drum gray code
wiring between the drum gray code PCB and the
PCB and the KVC, (8) there is a wiring fault between
KVC (P8-csel / drum sense). Check / replace the
the drum motor and the KVC. wiring between the motor and the KVC (P9-csel /
drum motors).

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 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
26 PCO FAILED TO HOME DRUMFailed to stop drum Check if the drum drive gearing is excessively
(H) accurately at a home position. The KVC will try slack. Check / replace / tighten the washer and
many times (currently 21 times) to get the drum to nut. Check / replace the motor. Check / clean /
stay on the home position after a move finishes. replace the plastic gear. Check that the drum
Possible causes are (1) there is excessive slack in home signal is working at all drum positions
the drum gearing, e.g. between the motor gear and (use LED D32 on KVC). Check / replace the drum
the drum-drive gear or between the drum-drive gray code PCB.
gear and the actual drum, (2) there is insufficient
friction from the washer and nut holding the drum-
drive gear, (3) the motor gear is loose on its spindle,
(4) there is excessive slack in the drum motor gear
box, (5) the home slot in the plastic drum drive gear
is dirty, (6) the drum gray code PCB is faulty, worn
or dirty (thereby “narrowing” the home signal).
N.B. the drum will always retry once when homing
at the Splitter and Nozzle positions because these
have narrower home slots to increase positioning
accuracy.

27 PCO or Log CUP JAM – CHECK CUP STACK <NN> Check the condition of the stack of cups at the
(S) The splitter actuator appears to have jammed. The splitters. Check for any physical obstructions.
KVC has not seen the splitter actuator gray code Check that the ring gear moves freely to both
value change within the allowed time and has extremes of travel.
stopped the splitter actuator motor. Possible
causes are (1) the stack of cups being split was
damaged, telescoped or not sitting properly on the
scrolls, (2) there is a physical obstruction between
the scrolls, e.g. a hanging cup from the previous
vend.
(3) a scroll has jumped a tooth or has not been
27 PCO or Log Check the operation of the splitter system –
reassembled correctly, (4) the actuator motor gear
(S) with and without a stack of cups – using the
is missing or loose on its spindle, (5) the actuator
Manual Control…Splitter menus and LED's D34
motor is faulty (e.g. wiring, windings, brushes, gear
(inner vane) and D35 (outer vane) on the KVC.
box), (6) there is a wiring fault between the
Check / replace the motor. Check / replace the
Baseplate Sensor PCB and the KVC, (7) there is a
wiring between the Baseplate Sensor PCB and
wiring fault between the actuator motor and the
the KVC (P7-splitters). Check / replace the
KVC, (8) the actuator gray code detectors on the
wiring between the actuator motor and the
Baseplate Sensor PCB are faulty, worn or dirty.
KVC (P7-splitters). Check / replace the
N.B. if the KVC successfully manages to move the Baseplate Sensor PCB.
splitter actuator back to its home position after
such a jam then the level of this error is reduced
from “PCO” to “Log” and vending will continue with
this stack taken out of use.

28 PCO FAILED TO HOME SPLITTER ACTUATOR Check if the splitter actuator drive gearing is
(H) Failed to stop the splitter actuator accurately at its excessively slack; if so then loosen the motor
home position. The actuator has overrun and will and re-tighten it whilst pushing it hard against
prevent the carousel from rotating. Possible causes the plastic actuator gear. Check / replace the
are (1) there is excessive slack between the motor. Check / replace the wiring between the
actuator motor gear and the plastic actuator gear Baseplate Sensor PCB and the KVC (P7-
(2) there is excessive slack in the actuator motor splitters). Check the operation of the Baseplate
gear box, (3) the splitter actuator is loose on its Sensor PCB using its red LED, the Manual
spindle, (4) there is an intermittent wiring fault Control…Splitter menus and LED's D34 (inner
between the Baseplate Sensor PCB and the KVC, (5) vane) and D35 (outer vane) on the KVC.
the actuator gray code detectors on the Baseplate
Sensor PCB are faulty, worn or dirty (thereby giving
intermittent false home positions),

29 PCO SUGAR DISPENSE FAILED Report to Four Square Software Control

(H) An unexpected error K365 as there is no sugar dispenser Department.

30 Log COLD DISPENSE FAILED Check water is turned on

Not enough cold water flowed within the time
allowed. An unexpected error on an Outlook as it is Report to Four Square Software Control
unable to control a chiller with a flow meter fitted. Department.

- 20 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
31 PCO* TANK NOT FULL - CHECK WATER IS ON Check that the mains water is turned on. Check
(S) The hot tank has not filled within the allowed time that the mains water pressure is sufficient.
and the KVC has disabled the hot tank inlet valves.
At power-up or after the door is closed, the KVC
will allow up to 10 minutes for the tank to fill (as
signalled by the high-level microswitch). Once the
tank is full, this timeout is reduced to 30 seconds.
Possible causes are (1) the mains water is turned
off, (2) the mains water pressure is too low, (3) the Check if the tank has overflowed and if so then
tank level float is stuck, (4) the high level check that the tank level float is free to move.
microswitch is faulty, (5) there is a wiring fault Check / replace the tank high-level
between the inlet valves and the KVC, (6) the inlet microswitch. Check / replace the wiring
valves are faulty, (7) the hot tank has been drained between the inlet valves and the KVC (P16-cold
from full whilst the machine was powered up (i.e. water). Check / replace the inlet valves.
when the timeout was only 30 seconds).
N.B. after this error has occurred, the KVC will re-
enable the inlet valves when either the door is next
closed or the tank somehow appears full, e.g. if the
microswitch starts working again.

32 Display SPLITTER JAM, CHECK STACK <NN> Check for and clear any obstructions from the
The splitter actuator is not home when pressing scrolls and the actuator.
the “Rotate Carousel” button or selecting one of
the Manual Control…Carousel menu commands. Check that the splitter actuator operates
The attempt to rotate the carousel has been correctly and returns to its home position by
rejected to prevent the carousel from jamming using the Manual Control…Splitter menus.
against the splitter actuator. Possible causes are Check that the Protected 24V I/P power is
(1) the splitter actuator is jammed against the ring present (from either the Manual Control…24V
gear or a cup tube quadrant, (2) the Protected 24V Power menus or LED D44 on the KVC). Check if
I/P power is not present, which means that the the error was preceded by errors 57 and/or 91.
actuator gray code position read from the Refer to error 27 for other remedial actions.
Baseplate Sensor PCB is invalid (and is assumed to
be “not home” for safety reasons), (3) there was an
over-current trip on the Protected 24V O/P supply
when the splitter actuator was last moving, (4)
refer to error 27 for other possible causes.

33 System Reset SW E33 Download new software to Flash or replace

(H) Software – Failed to link to NVRAM semaphore. Flash / EPROMs.
Internal operating system error. GVMC Flash /
EPROM damaged or not programmed correctly.

34 Display CAROUSEL NOT HOME Use the “Home Carousel!” menu command to home
The carousel is not home when attempting to split a cup the carousel before trying to split the cup. Check that
from the Manual Control menus. The attempt to split the the Protected 24V I/P power is present (from either
cup has been rejected to prevent the splitter actuator the Manual Control…24V Power menus or LED D44 on
from jamming against the carousel. Possible causes are the KVC). Check the operation of the Baseplate
(1) the carousel is simply not at a home position, (2) the Sensor PCB using its red LED and LED D33 on the KVC.
Protected 24V I/P power is not present, which means that Check / replace the wiring between the Baseplate
the home detect signal from the Baseplate Sensor PCB is Sensor PCB and the KVC (P8-csel / drum sense).
invalid (and is assumed to be “not home” for safety
reasons), (3) the carousel home detector on the Baseplate
Sensor PCB is faulty, worn or dirty, (4) there is a wiring
fault between the Baseplate Sensor PCB and the KVC.

35 System Reset SW E35 Download new software to Flash or replace

(H) Software – Failed to link to LCD semaphore. Flash / EPROMs.
Internal operating system error. GVMC Flash /
EPROM damaged or not programmed correctly.

36 N/A SW E36 N/A.

Currently unused.

- 21 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
37 PCO* WATER NOT HEATING Check if the tank is cold, warm or hot to
(H) The hot water tank did not appear to heat up within determine the likely failure mode. Check / de-
the time allowed. The KVC has detected that the scale the tank and heater element. Check /
under-temperature signal from the thermostat has replace the low-level microswitch. Check /
been active continuously for 30 minutes. Possible repair / replace thermostat, temperature probe
causes are (1) the hot tank heater element has or heater element. Check / replace the high-
failed, (2) the heater element is excessively scaled voltage wiring to all the devices on the tank lid.
up, (3) the thermostat has failed or is incorrectly Check / replace the low-voltage wiring
wired-up, (4) the low-level microswitch has failed between the thermostat and the KVC (P12-hot
open-circuit, (5) there is a wiring fault between the tank).
transformer box and the o/t stat / thermostat /
heater element / low-level microswitch assembly,
(6) there is a wiring fault within the PSU box, (7) the
hot tank temperature probe has failed, (8) the wire
from the under-temperature output on the
thermostat is shorted to the tank.

38 Log CUP NOT REMOVED Check / remove cup or other object from drum.
A cup or other object appears to have been left in Check / clean the cup delivery moulding “light”
the drum for more than 30 minutes when the channels.
drum is at front of machine. Possible causes are (1)
there actually is something in the drum, (2)
something has blocked up one of the cup detector
“light” channels on either side of the cup delivery Check / clean / replace the cup detect PCB.
moulding, (3) the cup detect PCB is faulty or dirty, Check / replace the wiring from the cup detect
(4) there is a wiring fault between the cup detect PCB to the KVC (P5-door).
PCB and the KVC.

39 PCO DEFECTIVE COINMECH SENSOR Replace coinmech.

Defective coin sensor on an MDB coinmech.

40 Display NO KLIXKEY Check that a Klixkey® is present and properly

Failed to update a Klixkey® from a menu command inserted.
because a Klixkey® was not inserted. Possible
causes are (1) the Klixkey® is missing, (2) the Check that the keyceptacle and Klixkey® line
Klixkey® is not properly inserted, (3) the keyceptacle driver PCB are properly connected. Check /
is not properly connected to the line driver PCB, (4) replace the keyceptacle. Check / replace the
the Klixkey® line driver PCB is not properly Klixkey® line driver PCB.
connected to the GVMC, (5) the keyceptacle is
faulty, (6) the Klixkey® line driver PCB is faulty.

41 PCO COINBOX FULL Empty the coin box. Check that there is nothing
(S) The coin box appears to be full. The KVC has trapped between the coin box probe and the
detected that coins have reached the top of the coin box. Check that the wire to the coin box
coin box. If the coin box is not actually full then probe is not shorted to any metalwork on the
other possible causes are (1) there is a metal object door.
trapped between the coin box probe and the coin
box, (2) the wire to the coin box probe is shorted to
metalwork on the door.
N.B. when fault-finding, bear in mind that this error
is only generated when the door closes or a coin is
inserted.

42 System Reset SW E42 Download new software to Flash or replace

(H) Software – Internal operating system failure. GVMC Flash / EPROMs.
Flash / EPROM damaged or not programmed
correctly.

43 System Reset SW E43 Download new software to Flash or replace

(H) Software – Failed to write to MDB device driver Flash / EPROMs.
module. Internal operating system error. GVMC
Flash / EPROM damaged or not programmed
correctly.

- 22 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
44 System Reset SW E44 Download new software to Flash or replace
(H) Software – Failed to read MDB device driver Flash / EPROMs.
module. Internal operating system error. GVMC
Flash / EPROM damaged or not programmed
correctly.

45 System Reset SW E45 Check / replace MDB loom, MDB payment

(H) A fault has been detected in the MDB interface system or GVMC.
between the GVMC and the MDB payment system
(e.g. Cashflow® coinmech).

46 System Reset SW E46 Download new software to Flash or replace

(H) Software – Internal operating system failure. GVMC Flash / EPROMs.
Flash / EPROM damaged or not programmed
correctly.

47 System Reset SW E47 Download new software to Flash or replace

(H) Software – Internal operating system failure. GVMC Flash / EPROMs.
Flash / EPROM damaged or not programmed
correctly.

48 System Reset DEVICE RESET HAVING NO EFFECT Find the cause of the original device reset level
(H) Device reset level errors are persistent and are not error in the fault history and look up the
clearing the device fault. suggested remedial action for that error
elsewhere in this table.

49 PCO CAROUSEL JAMMED - CHECK STACK <NN> Check for any physical obstructions.
(S) The carousel appears to have jammed or stalled.
The KVC has not seen the carousel gray code
position value change within the allowed time and Check the operation of the carousel system by
has stopped the carousel motor. Possible causes using the Manual Control…Carousel menus.
are (1) there is a physical obstruction, e.g. a cup is Check / replace the wiring between the
caught in the drop tube, some object is trapped Baseplate Sensor PCB and the KVC (P8-csel /
between the baseplate and the carousel, a stack of drum sense). Check / replace the wiring
cups is protruding from the carousel support bars, between the motor and the KVC (P9-csel /
(2) there is a wiring fault between the Baseplate drum motors). Check that the two carousel
Sensor PCB and the KVC, (3) there is a wiring fault gears are in position and are engaged. Check /
between the carousel motor and the KVC, (4) the replace the motor. Check / replace the
carousel motor gear is missing or loose on its Baseplate Sensor PCB.
spindle, (5) the carousel motor gear is not engaged
with the plastic carousel drive gear, (6) the carousel
motor is faulty (e.g. wiring, windings, gear box), (7)
the carousel gray code position detectors on the
Baseplate Sensor PCB are faulty, worn or dirty.

50 PCO* GVMC/KVC SOFTWARE INCOMPATIBLE Check the software compatibility tables in

(H) The software versions of the GVMC Flash / EPROMs Section 7.1 and decide whether to change the
and KVC H8 microprocessor are not compatible. GVMC Flash / EPROMs, change the KVC or re-
Possible causes are (1) the GVMC has just been program the KVC.
replaced with a new one, (2) the KVC has just been
replaced with a new one, (3) the GVMC Flash /
EPROMs have just been upgraded, (4) the KVC has
just been re-programmed.

51 Display WRONG KEY Check that the key is a 4K Datakey®. If copying a

There is a problem with the Setup Datakey® Setup key then check that the key was created
currently inserted. Possible causes are (1) an on a K365.
attempt was made to create or copy a Setup key
that is not a 4K Datakey®, (2) an attempt was made
to copy a Setup key that either is not formatted as
Setup key or is not a K365-format Setup key.

- 23 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
52 Display PRINTER AUDIT FAILED Check all printer cable connections. Check /
The audit print out to the printer has failed. replace printer cable. Check / replace printer.
Possible causes are (1) the printer is not properly
connected to the printer loom, (2) the printer loom
is not properly connected to the GVMC, (3) the
printer is too busy to accept the data being sent to
it, (4) the printer is faulty, (5) the printer loom is
faulty.

57 PCO 24V O/P POWER TRIPPED Check for obvious short circuits and failed
(H) The Protected 24V O/P power is drawing too much devices. Unplug the looms on the KVC that carry
current and has been shut down by the KVC. There 24V O/P (P9-carousel / drum motors, P7-
is a problem with one of the devices or wires that splitters, P16-cold water, P12-hot tank). Replace
connect to the Protected 24V O/P power supply on them one at a time, powering off/on in
the KVC. The KVC has tried resetting the electronic between, to try to isolate the source of the
trip circuit but has given up as there is a persistent fault. Refine the search by unplugging the loom
fault. Possible causes are (1) a wire has shorted to at each device rather than at the KVC.
the baseplate, cabinet or chiller/carbo, (2) a motor
has failed short-circuit.

58 PCO REPLACE DRUM AND CLOSE DOOR If the drum was missing then simply replace it
(S) The drum has not been detected – either after the and close the door. Check that the drum is
door was closed or before or after a vend. The KVC properly clipped in place.
detects the drum using the cup detect PCB
whenever the drum reaches the splitter position.
Possible causes are (1) the drum has not been
replaced, (2) the drum has dropped into the drip
tray, (3) the door was not fully closed, thereby Check / replace cup detect opto PCB. Check /
misaligning the cup detect PCB and the drum skirt, replace the wiring from the cup detect PCB to
(4) the cup detect PCB is faulty, (5) there is a wiring the KVC (P5-door).
fault between the cup detect PCB and the KVC.
N.B. this error is not logged in the PCO or the fault
histories.

59 PCO 24V I/P POWER TRIPPED Check for obvious short circuits and water
(H) The Protected 24V I/P power is drawing too much spillage. Unplug the looms on the KVC that carry
current and has been shut down by the KVC. There 24V I/P (P7-splitters, P8-csel / drum sense, P5-
is a problem with one of the devices or wires that door, P2-front panel). Replace one at a time,
connect to the Protected 24V I/P power supply on powering off/on in between, to try to isolate
the KVC. The KVC has tried resetting the electronic the source of the fault. Refine the search by
trip circuit but has given up as there is a persistent unplugging the loom at each device rather than
fault. Possible causes are (1) a wire has shorted to at the KVC.
the baseplate, cabinet or front panel, (2) a sensor
board has failed short-circuit (e.g. gray code, cup
detect, baseplate sensor, front panel), (3) water has
spilled onto a sensor board.

60 PCO NO PAYMENT SYSTEM CONFIGURED Set machine to free vend or set all prices to
(H) The machine is set to pay vend when one or more zero or configure a payment system.
of the selections has a non-zero price configured
and no payment system has been configured.

- 24 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
61 Log KVC WATCHDOG RESET If the error is a one-off and the KVC is fully
The KVC’s internal “watchdog” has reset the KVC. operational then take no action.
The machine has fully recovered, so this message
is just a warning. Possible causes are (1) an
electrostatic discharge onto the cabinet or control
box caused the KVC to lock up, (2) the KVC has not If the KVC has just been re-programmed then
been (re)programmed correctly. check the programming cable and repeat the
process. Check if there are many of these
errors. Check if the error is accompanied by
errors 19 and 48. Check that the “heartbeat”
LED (D47) on the KVC is flashing. Check /
replace the KVC.

62 Log KVC REPROGRAMMED None.

The KVC’s microprocessor has been re-
programmed in the machine. The Flash ROM on the
KVC’s microprocessor can be re-programmed from
a PC over a serial cable into connector P17. The
machine has fully recovered - this message just
provides notification that the programming has
successfully finished.

63 PCO* KVC UNAVAILABLE If the KVC is currently being re-programmed in

(H) The KVC is unavailable for vending. Possible causes the machine then take no action – just wait for
are (1) the KVC is currently being re-programmed, it to finish. Check if the error is accompanied by
(2) the KVC has not been (re)programmed correctly, errors 19 and 48. Check that the “heartbeat”
(3) there is a poor connection between the GVMC LED (D47) on the KVC is flashing. Check /
and the KVC, (4) there is a hardware failure on the replace the cable between the KVC and the
KVC or the GVMC. GVMC. Check / replace KVC or GVMC.
N.B. if the KVC is being programmed then this PCO
error will clear itself when the programming
finishes successfully.

64 PCO DRUM GRAY CODE NOT ENGAGED Check that the drum-drive gear is both fitted
(H) The drum gray code PCB appears not to be and fully engaged with the gray code PCB.
physically engaged with the plastic drum-drive gear. Check that the nut on the drum-drive spigot is
The KVC detects this error from the state of the tight. Check that the drum gray code PCB is
three gray code opto’s on this PCB. Possible causes properly fitted. Check that the drum home
are (1) the plastic drum-drive gear has not been signal is not permanently active (use LED D32 on
replaced, (2) the nut on the drum-drive spigot is KVC). Check / replace the wiring between the
loose, causing the gear to drop, (3) the drum gray drum gray code PCB and the KVC (P8-csel /
code PCB is not in its correct position, (4) one or drum sense).
more of the wires from the PCB has shorted to the
baseplate.

65 PCO DRUM GRAY CODE NOT POWERED Check that the drum gray code PCB is properly
(H) The drum gray code PCB appears not to be connected. Check that the connector on the
powered. The KVC detects this error from the KVC (P8-csel / drum sense) is properly
state of the three gray code opto’s on this PCB. connected. Check that the drum home signal is
Possible causes are (1) the connector to the gray working (use LED D32 on KVC). Check / replace
code PCB is not plugged in or is loose, (2) the the drum gray code PCB. Check / replace the
connector to the KVC is not plugged in or is loose, wiring between the drum gray code PCB and
(3) the gray code PCB is faulty, worn or dirty, (4) the the KVC (P8-csel / drum sense).
connector housing on the gray code PCB has slid
down the pins, (5) there is a break in the Protected
24V I/P wire that feeds the gray code PCB.

66 PCO DRUM MOTOR NOT POWERED N/A.

(H) Currently unused.

- 25 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
67 PCO DRUM MOTOR OVERLOADED N/A.
(H) Currently unused.

68 PCO DRUM DRIVER CHIP FAILED N/A.

(H) Currently unused.

69 PCO CAROUSEL GRAY CODE NOT ENGAGED Turn the machine off then on. Report to Four
(H) An unexpected error on a K365 as there is no way Square Software Control Department.
to detect this error on a 16-stack carousel. The KVC
thinks that it is running in a K900.

70 PCO CAROUSEL GRAY CODE NOT POWERED Turn the machine off then on. Report to Four
(H) An unexpected error on a K365 as there is no way Square Software Control Department.
to detect this error on a 16-stack carousel. The KVC
thinks that it is running in a K900.

71 PCO CAROUSEL GRAY CODE NOT VALID Turn the machine off then on. Report to Four
(H) An unexpected error on a K365 as there is no way Square Software Control Department.
to detect this error on a 16-stack carousel. The KVC
thinks that it is running in a K900.

72 PCO CAROUSEL MOTOR NOT POWERED N/A.

(H) Currently unused.

73 PCO SPLITTER MOTOR NOT POWERED N/A.

(H) Currently unused.

74 PCO SPLITTER MOTOR OVERLOADED N/A.

(H) Currently unused.

75 Log VEND FAILED TO COMPLETE Check the fault log for an entry around the time
A vend was initiated but did not finish due to an of this error so as to understand the root cause
error that was not of a high enough level to send of the failed vend. Look up the suggested
the machine PCO. The consumer interface would remedial action for that error elsewhere in this
have been reset back to “ready” and if the error table.
occurred before a cup was split then any money
would have been refunded. This error records that
a vend failed; it is usually accompanied in the fault
log by the root cause error.
76 N/A SW E76 N/A.
Currently unused.

77 PCO SPLITTER DRIVER CHIP FAILED N/A.

(H) Currently unused.

78 PCO ANCILLARY MOTOR NOT POWERED N/A.

(H) Currently unused.

79 PCO ANCILLARY MOTOR OVERLOADED N/A.

(H) Currently unused.

80 PCO ANCILLARY MOTOR JAMMED N/A.

(H) Currently unused.

81 PCO FAILED TO HOME ANCILLARY MOTOR N/A.

(H) Currently unused.

82 PCO HOT DISPENSE VALVE NOT POWERED N/A.

(H) Currently unused.

83 Log CHILLER NOT POWERED N/A.

Currently unused.

- 26 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
84 Log CHILLER / CARBO NOT CONNECTED Check that the chiller/carbo loom is properly
Note: if a carbo is fitted then this error relates to connected to both the chiller/carbo and the
the still-water dispensing part of the carbo. main machine loom; check for signs of water
corrosion on these connectors. Check that the
There is an electrical connection failure between main machine loom is properly connected to the
the chiller/carbo and the KVC. The KVC has KVC (P16-cold water). If any of these looms are
detected that the chiller did not signal a request for faulty or damaged then replace them. Check
water during a cold still-water dispense. Possible that the cold still-water flush switch is fully
causes are (1) the external chiller/carbo loom is not operational (i.e. as well as water being pumped,
properly connected to the main machine loom, (2) the inlet valves turn on and LED D43 on the KVC
the internal chiller/carbo loom is not properly lights up).
connected to the chiller/carbo, (3) the main
machine loom is not properly connected to the KVC.
N.B. if this error occurs when vending then all drinks
that use cold still-water will be taken out of stock.

85 PCO MAX COLD FLUSH TIME EXCEEDED If actually flushing the chiller/carbo then simply
(H) The chiller/carbo has been flushing (and/or filling close and re-open the door and continue with
the soda-can in the case of the carbo) for too long the flush (tip: if performing a long flush then
and has been shut down as a safety precaution. If briefly release the flush switch at least once a
the cold water request signal from the minute). Check that the chiller/carbo flush
chiller/carbo is active for more than 60 seconds switch is not stuck in the “on” position.
then the KVC aborts the request by turning off the
Protected 24V O/P supply. Possible causes are (1) a
deliberate chiller/carbo flush took longer than 60
seconds, (2) the chiller/carbo flush switch has
stuck in the “on” position, (3) the cold water Check that the cold request signal to the KVC is
request signal wire to the KVC is shorted to the not permanently active (use LED D43 on the
cabinet or the chiller/carbo case, (4) there is a KVC); check / replace wiring between chiller and
hardware failure on the carbo’s control board KVC (P16-cold water).
which has caused the cold water request to be
active permanently, (5) there is a hardware failure
on the KVC which has caused the chiller/carbo to
be turned on permanently.
N.B. after this error occurs, the Protected 24V O/P
supply will remain off until either the door is opened
and closed or the supply is turned back on in the
Manual Control…24V Power menus.

86 PCO HOT INLET VALVE NOT POWERED N/A.

(H) Currently unused.

87 Log COLD INLET VALVE NOT POWERED N/A.

Currently unused.

88 PCO MASTER INLET VALVE NOT POWERED N/A.

(H) Currently unused.

89 PCO PSU 24V I/P NOT PRESENT Check the state of LED D40 on the KVC. Check
(H) The KVC has detected that the 24V I/P power the state of the red LED on the PSU board.
supply from the PSU board is not present. Possible Check / replace the wiring between the PSU
causes are (1) there is a wiring fault between the (CON2) and the KVC (P4-psu). Check / replace
PSU and the KVC, (2) the PSU board is faulty, (3) the the PSU board (N.B. follow the safety
KVC board is faulty. instructions given in Section Error! Reference
source not found.). Check / replace the KVC.
N.B. if the PSU ever shuts down its two 24V power
outputs due to a current overload (see Section
Error! Reference source not found.) then both the
24V I/P and the 24V O/P supplies will disappear
together and error 102 will be reported instead.

- 27 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
90 PCO PSU 24V O/P NOT PRESENT Check the state of LED D39 on the KVC. Check
(H) The KVC has detected that the 24V O/P power the state of the red LED on the PSU board.
supply from the PSU board is not present. Possible Check / replace the wiring between the PSU
causes are (1) there is a wiring fault between the (CON2) and the KVC (P4-psu). Check / replace
PSU and the KVC, (2) the PSU board is faulty, (3) the the PSU board (N.B. follow the safety
KVC board is faulty. instructions given in Section Error! Reference
source not found.). Check / replace the KVC.
N.B. if the PSU ever shuts down its 24V power
outputs due to a current overload (see Section
Error! Reference source not found.) then both the
24V O/P and the 24V I/P supplies will disappear
together and error 102 will be reported instead.

91 Log 24V O/P POWER WARNING To determine the severity of the fault, check
The Protected 24V O/P power was drawing too how many of these errors have occurred and
much current and had been temporarily shut down how frequently they have occurred; also check
by the KVC. There was a problem with one of the if this error is accompanied by error 57. For
devices or wires that connect to the Protected 24V remedial actions, refer to error 57 above.
O/P power supply on the KVC. The KVC has
succeeded in resetting the electronic trip circuit and
the fault appears to have gone away. For possible
causes, refer to error 57 above.

92 Log 24V I/P POWER WARNING To determine the severity of the fault, check
The Protected 24V I/P power was drawing too how many of these errors have occurred and
much current and had been temporarily shut down how frequently they have occurred; also check
by the KVC. There was a problem with one of the if this error is accompanied by error 59. For
devices or wires that connect to the Protected 24V remedial actions, refer to error 59 above.
I/P power supply on the KVC. The KVC has
succeeded in resetting the electronic trip circuit and
the fault appears to have gone away. For possible
causes, refer to error 59 above.

93 PCO CAROUSEL DRIVER CHIP FAILED N/A.

(H) Currently unused.

94 PCO ANCILLARY DRIVER CHIP FAILED N/A.

(H) Currently unused.

95 Log CARBO NOT POWERED N/A.

Currently unused.

97 Display NO 24V POWER If the reason for the loss of power is not known
There was no 24V power present when attempting then check the PCO and fault histories to find
an action that requires one or both of the Protected the error(s) that caused the loss of power (i.e.
24V I/P and Protected 24V O/P power supplies, e.g. one or more of errors 57, 59, 89, 90 and 102).
splitting cups, moving the drum, moving the For remedial actions, refer to the appropriate
carousel, dispensing hot/cold/soda water. Possible error elsewhere in this table.
causes are (1) the Protected 24V I/P and/or the
Protected 24V O/P has either tripped-out or is in
the process of tripping/retrying, (2) the Protected
24V I/P and/or the Protected 24V O/P has been
turned off by a menu command, (3) the PSU 24V I/P
and/or the PSU 24V O/P is not present. Any
accidental loss of power will have been (or will soon
be) notified by one or more of errors 57, 59, 89, 90
and 102.

- 28 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
98 Log or MDB DIED If the MDB link has failed unexpectedly then
System Reset The MDB link had been working and communicating check / replace the wiring between the GVMC
(H) with an MDB coinmech or cashless device but the and the MDB payment system. Check / replace
link has since been broken. Possible causes are (1) the MDB payment system. Check / replace the
the MDB coinmech or cashless system has been GVMC.
unplugged, (2) there is a wiring fault between the
GVMC and the MDB device, (3) the MDB device has
failed, (4) the GVMC has failed.

99 N/A SW E99 N/A

Currently unused.

100 Display SMS FAILED Check the antenna.

If a Comtech or other GSM/GPRS modem is In Configuration… Modem… check the Signal
attached, the machine can be configured to send Strength. Re-site antenna or replace faulty SIM
SMS alerts. The machine will attempt to send an card.
SMS up to 5 times. If there is no success then this
error is displayed if the door is open.

101 Display EMAIL FAILED Check the antenna.

If a Comtech or other GSM/GPRS modem is In Configuration… Modem… check the Signal
attached the machine can be configured to send Strength. Re-site antenna or replace faulty SIM
email alerts and audits. The machine will attempt to card.
send an email up to 5 times. If there is no success
then this error is displayed if the door is open.

102 PCO PSU 24V TRIP – TURN MACHINE OFF-ON Check the state of LEDs D39 and D40 on the
(S) The KVC has detected that both the 24V I/P and the KVC. Check the state of the red LED on the PSU
24V O/P power supplies from the PSU board are board. Turn the machine off and then on - if the
not present. This almost certainly means that the error persists then turn off the machine and,
PSU has shut down its 24V power outputs due to a one by one, disconnect all coinmechs, cashless
current overload (see Section Error! Reference systems, printers, EVA-DTS, modems etc. from
source not found.). the GVMC, powering-up the machine in-
Devices attached to the GVMC are the most likely between to try to isolate the source of the fault.
cause of the overload, e.g. coinmech, cashless, If this is not successful then disconnect the
printer, EVA-DTS, modem. (The overload is very PSU-KVC loom at the PSU, power up the
unlikely to be caused by a device controlled by the machine and check the red LED on the PSU – if it
KVC because the KVC’s trip circuits are deliberately lights up then the fault is in the KVC or the PSU-
more sensitive than those on the PSU board and KVC wiring or the KVC-GVMC wiring; if the red
errors 57 and 59 would have been reported LED remains off then check / replace the PSU
instead.) board (N.B. follow the safety instructions given
If the problem is a straightforward overload then in Section Error! Reference source not found.).
LEDs D39 and D40 on the KVC will be off (or very
dim) and the red LED on the PSU will also be off (or
very dim).
Possible causes are (1) there is a short-circuit
wiring fault between the GVMC and one of its
devices, (2) there is a short-circuit fault within one
of the devices attached to the GVMC, (3) the PSU
board is faulty, (4) the KVC is faulty, (5) there is a
multiple wiring fault (either open-circuit or short
circuit) between the PSU and the KVC, (6) there is a
wiring fault between the KVC and the GVMC.
N.B. if only one of the two 24V supplies disappears
then errors 89 or 90 will be reported instead.

103 PCO CAROUSEL HOME NOT SEEN <NN> Check the operation of the Baseplate Sensor
(H) Failed to detect the carousel home signal on stack PCB using its red LED and LED D33 on the KVC.
“NN”, either when trying to stop the carousel Check / clean / replace the plastic carousel
accurately on that stack or when checking that drive gear. Check / replace wiring between the
stack during an autodatum. Possible causes are (1) Baseplate Sensor PCB and the KVC (P8-csel /
the carousel home detector on the Baseplate drum sense).
Sensor PCB is faulty, worn or dirty, (2) the home
slot in the plastic carousel drive gear is blocked, (3)
there is a wiring fault between the Baseplate
Sensor PCB and the KVC.

- 29 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
104 PCO DRUM GRAY CODE SEQUENCE ERROR Check / replace the drum gray code PCB. Check
(H) The drum gray code position has changed, but not / replace the wiring between the drum gray
to a value that the KVC was expecting. Possible code PCB and the KVC (P8-csel / drum sense).
causes are (1) the drum gray code PCB is faulty,
worn or dirty, (2) there is a wiring fault between
the drum gray code PCB and the KVC.

105 PCO SPLITTER ACTUATOR GRAY CODE ERROR Check the operation of the actuator system
(H) Splitter actuator gray code position sequence fault – using the Manual Control…Splitter menus and
the gray code position has changed, but not to a LED's D34 (inner vane) and D35 (outer vane) on
value that the KVC was expecting. Possible causes the KVC. Check / replace the wiring between
are (1) the actuator gray code detectors on the the Baseplate Sensor PCB and the KVC (P7-
Baseplate Sensor PCB are faulty, worn or dirty, (2) splitters). Check the wiring on the motor.
there is a wiring fault between the Baseplate Check / replace the wiring between the motor
Sensor PCB and the KVC, (3) a replacement and the KVC (P7-splitters). Check / replace the
actuator motor is wired incorrectly, causing the Baseplate Sensor PCB.
actuator to be driven in the wrong direction.

106 Log VEND FAILED, SOLD OUT STACK <NN> If the cause is not obviously (1) or (2) as
A vend failed just prior to splitting a cup because the described on the left then check the operation
stack of cups appeared to be empty. The of the cup-in-stack detector using the Manual
consumer interface would have been reset back to Control…Splitter menus and the green LED on
“ready” and any money would have been refunded. the Baseplate Sensor PCB. Check that the opto
This is an unusual error because the stock level of transmitter loom on the sold-out support
each stack is checked during the carousel’s bracket is located correctly and is clean. . Check
autodatum and after every cup is split. Possible that the sold-out support bracket is not loose or
causes are (1) the ring gear for this stack was in the bent. Check that the opto transmitter loom is
“split” position (rather than in the more usual properly connected to the Baseplate Sensor
“dropped” position) and only one cup was left in the PCB. Check / replace the wiring between the
stack – the cup-in-stack detector saw the cup’s lid Baseplate Sensor PCB and the KVC (P7-
during the autodatum but when the stack dropped splitters).
during priming, the cup and lid dropped clear of the
detector, (2) when vending with the door open, the
cups were removed from this stack sometime
between the end of the autodatum and the start of
the vend, (3) the cup-in-stack detector system is
faulty or dirty and intermittently fails to sense that
the stack is sold-out, (4) the opto’s in the cup-in-
stack detector system are misaligned and
intermittently fail to sense that the stack is sold-
out
N.B. this error will be accompanied by error 75 (and
is intended to explain error 75 in more detail).

107 Log SW E107 Task:nn Id:nn Note down Task and ID numbers and call Four
Internal operating system fault. Square Software Control Department.

108 N/A SW E108 N/A

Currently unused.

109 Log GVMC REPROGRAM ALL FLASH REQUEST None

A request was made to reprogram all of the GVMC
Flash.

110 Log CORE FLASH REPROGRAM REQUEST None

A request was made to reprogram the core
operating system modules of the GVMC.

111 Log APP FLASH REPROGRAM REQUEST None

A request was made to reprogram the K365
application software in the GVMC.

- 30 -
 ERROR CODES
KLIX OUTLOOK
No LEVEL FAULT & POSSIBLE CAUSE ACTION
112 Log NVRAM CONFIG DRA LOADING None
A request was made to load the NVRAM
configuration utility from a PC. This is used during
manufacture to control the machine-specific and
country-specific default settings.

113 Log UNKNOWN DRA LOADING <NN> Note the number in brackets and call Four
A request was made to load an unknown program Square Software Control Department.
onto the GVMC from a PC.

- 31 -
 ERROR CODES
KLIX 1200/1250

Klix 1200/1250 MK 5
Sotware version 4.13
1. Open door and slide out large paper decorative panel (located below coin entry chute) to reveal
programming arrows.

2. Confirm that free/pay switch is turned to free (unlocked) to allow

entry to mode.

3. Press down arrow ź 5 times to Button Selections:….

4. Press Right arrow Ź to enter Button Selections:…

Button 1…
5. Scroll down to first selection to be linked (indicated by Green L.E.D on active selection)

6. Press Ź Right arrow to enter selection set up.

7. Scroll down ź once to Stacks:…

Klix 1200/1250
8. Press Ź Right arrow, cursor will appear under stack letter, press Ź cursor will move into empty space
eg. A_----------

9. Scroll Ÿor źto select stack to be linked eg. AB---------- or ABC-----------

View of selection panel as viewed from front of machine.

1 5 9 13
A B C D

2 6 10 14
E F G H

3 7 11 15
I J K L

4 8 12 16
M N O P

When all stacks to be linked have been programmed press the enter button, a high pitched
double bleep will be heard, this indicates that the programming has been successful, should a single dull
sounding bleep be heard the programming has not been accepted. If the programming has been
unsuccessful repeat steps 1-9 checking your actions.

10. All stacks that have been linked eg. Button selection 1 ABC--------- the programming must
be repeated on all stacks chosen Button selection 5 ABC---------
Button selection 9 ABC---------
11. Close machine door, task complete.

- 32 -
 ERROR CODES
KLIX 1200/1250

1. Open machine door.

2. Pull out phone number label (top R/H corner of control panel) to Reveal programming arrows.

3. Press selection to be linked (stack will rotate to front)

4. Press selection button to be linked.
5. Press the same selection button 3 times to scroll down to Stacks:…
6. As indicated Rock Free/Pay switch located at top R/H corner of door (from the inside)
the small Green selection tick √ will illuminate.
7. Press other selections you would like to be linked, selection tick √ will "flash".
Rock Free/Pay switch to lock linked stacks into memory, a high pitched double bleep will be heard, this
Indicates that the programming has been successful, should a single dull sounding bleep be heard the
programming has not been accepted. If the programming has been unsuccessful repeat steps 1-7 checking
your actions.
8. Close machine door, task complete.

- 33 -
 ERROR CODES
KLIX 1200/1250

ERROR ERROR CAUSE ACTION

CODE MESSAGE
201 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
202 PLEASE CALL Electrical / Static Note down audit and
OPERATOR corruption damage of configuration data then reset
memory NVRAM (Contact Four Square)
203 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
204 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
205 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
206 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
207 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
208 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
209 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
210 LOG Software Problem None, unless problems reported
with credit, then contact Four
Square
211 LOG Software or possible None, unless problems reported
attempt to fraud with change, then contact Four
system by removing Square
Klixkey before the
credit is removed from
the key.
212 SYSTEM RESET Manual reset of If manual reset no action to be
NVRAM or system taken, if automatic reset,
thought NVRAM was reprogram machine, prices,
blank, all data set to button selections and
default, all prices set configuration.
to 99.99

- 34 -
 ERROR CODES
KLIX 1200/1250
ERROR ERROR CAUSE ACTION
CODE MESSAGE
213 PLEASE CALL Coin reject motor Check cam motor and
OPERATOR failure or microswitch.
jammed/failed
microswitch.
214 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
215 LOG Software – GVMC Check Klixkey Blacklist
EPROM damaged.
216 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
217 SYSTEM RESET Software, KVC or Replace GVMC, KVC or ribbon
ribbon cable cable between GVMC and KVC
218 SYSTEM RESET Software, KVC or Replace GVMC, KVC or ribbon
ribbon cable cable between GVMC and KVC
219 SYSTEM RESET KVC or ribbon cable Replace ribbon cable or between
KVC / GVMC or the KVC
220 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
221 LOG Failed / dirty Check/replace keyceptical if
Keyceptical or non Klixkey is not working
Klixkey inserted.
222 PLEASE CALL DRIP TRAY OR WASTE CHECK/REPLACE DRIP TRAY OR
OPERATOR BUCKET SWITCHES WASTE BUCKET
NOT MADE.
223 PLEASE CALL Carousel edge detect Check/replace edge detect pcb,
OPERATOR pcb faulty or worn check carousel gearing is not
carousel gearing. slack or loose.
224 PLEASE CALL Carousel Gray code Check/remove any carousel
OPERATOR pcb faulty or carousel jam, check/replace Gray code
jammed. pcb
225 PLEASE CALL Drum not present, Check drum position, check
OPERATOR drum jam, drum not in drum Gray code operation in
position, drum Gray manual control.
code pcb faulty.

- 35 -
 ERROR CODES
KLIX 1200/1250
ERROR ERROR CAUSE ACTION
CODE MESSAGE
226 PLEASE CALL Drum Gray code faulty Check/replace drum or drum
OPERATOR or damaged outer ring Gray code pcb.
gear on top of drum.
227 PLEASE CALL Splitter jammed, Check for obstructions, test
OPERATOR OR Splitter motor or splitters in manual control.
LOG splitter microswitch
fault
228 PLEASE CALL Splitter jammed, Check for obstructions, test
OPERATOR OR Splitter motor or splitters in manual control.
LOG splitter microswitch
fault
229 PLEASE CALL Sugar motor or Check motor and microswitch.
OPERATOR microswitch failure
230 PLEASE CALL NO MAINS WATER CHECK WATER PRESSURE,
OPERATOR PRESSURE, or failed check/replace flow meter.
flow meter.
231 PLEASE CALL No mains water Switch machine ON/OFF check
OPERATOR pressure, failed tank water supply, inlet valve, float
level microswitch, hot switch.
tank drained with
power on.
232 PLEASE CALL Electrical short circuit Switch machine ON/OFF check
OPERATOR on KVC outputs. when fault occurs, check
appropriate looms.
233 SYSTEM RESET Software – GVMC Replace EPROM/GVMC
EPROM damaged
234 LOG Snack vendor not Check snack vendor and
turned on, interface interface cable.
cable not connected
235 LOG Snack vendor not Check snack vendor and
turned on, interface interface cable.
cable not connected
237 PLEASE CALL Tank heater element REPLACE HEATER ELEMENT
OPERATOR failed
238 PLEASE CALL Cup or other object Check/remove cup or object
OPERATOR left in drum or cup from drum, test cup sensor.
detect sensor dirty or
failed.

- 36 -
 ERROR CODES
KLIX 1200/1250
ERROR ERROR CAUSE ACTION
CODE MESSAGE
239 PLEASE CALL MS1400 fault Replace MS1400 coin mech.
OPERATOR
240 LOG Attempt made to Insert Klixkey and turn.
manually format a
Klixkey but Klixkey not
inserted.
241 PLEASE CALL CASHBOX EMPTY CASHBOX
OPERATOR OVERFLOWING
242 SYSTEM RESET Fault in MDB interface Check/replace MDB loom,
between GVMC and Cashflow coinmech or GVMC
Cahflow
243 SYSTEM RESET Fault in MDB interface Check/replace MDB loom,
between GVMC and Cashflow coinmech or GVMC
Cahflow
244 SYSTEM RESET Fault in MDB interface Check/replace MDB loom,
between GVMC and Cashflow coinmech or GVMC
Cashflow
245 SYSTEM RESET Fault in MDB interface Check/replace MDB loom,
between GVMC and Cashflow coinmech or GVMC
Cahflow
246 SYSTEM RESET Fault in MDB interface Check/replace MDB loom,
between GVMC and Cashflow coinmech or GVMC
Cahflow
247 LOG Fault in MDB interface Check/replace MDB loom,
between GVMC and Cashflow coinmech or GVMC
Cahflow
248 SYSTEM RESET Device reset, not NO ACTION REQUIRED.
clearing device fault.
249 PLEASE CALL Carousel jammed or Check for jam or problem with
OPERATOR drive gear broken. Carousel drive gear.
250 PLEASE CALL The software versions Check with Four Square and
OPERATOR of the GVMC, EPROM’S obtain up to date and
and KVC are not compatible EPROMS.
compatible.
251 LOG Attempt made to use USE A 4K KLIX DATAKEY
a non 4K Datakey to
create a set up key,
attempt made to copy
a non-set up Klixkey.

- 37 -
 ERROR CODES
KLIX 900/950

ERROR CODE ERROR CAUSE ACTION

MESSAGE
91 SYSTEM RESET Software - failed to Replace EPROM / GVMC
find all the required
software within the
EPROM. Damaged
EPROM/GVMC
92 PLEASE CALL NVRAM (memory) data Fix NVRAM in Tech mode, check
OPERATOR damaged or corrupt or battery is not flat.
flat GVMC battery
93 LOG NVRAM - Part of the None - the software has
data was corrupt repaired the corrupted data
96 SYSTEM RESET Software - internal Replace EPROM OR GVMC
operating system
error, not
programmed correctly
97 SYSTEM RESET Software - internal Replace EPROM OR GVMC
operating system
error, not
programmed correctly
98 SYSTEM RESET Software failed, busy Check all peripherals stated are
communications working correctly.
between LCD, Coin Replace EPROM/GVMC
mech, cashless
system, Klixkey.
99 SYSTEM RESET Software failed to Replace EPROM / GVMC
read message from

Klix 900/950
operating system.
EPROM/GVMC not
programmed
correctly.
910 LOG Software - Credit fault None - unless site reports credit
problems, in which case contact
Four Square.
911 LOG Software failed to None - unless site reports
debit cash from a problems with change giving in
payment system. which case contact Four Square.

- 38 -
 ERROR CODES
KLIX 900/950

ERROR ERROR CAUSE ACTION

CODE MESSAGE
912 PLEASE CALL Software thinks If system was automatic,
OPERATOR NVRAM (memory) is contact Four Square. All settings
blank, all data settings will need to be reset to sites
will return to default, own configuration, prices etc.
all prices will go to
£99.99
913 PLEASE CALL Should never be seen Check software is correct for
OPERATOR unless wrong machine
software fitted
914 SYSTEM RESET Software failed, Replace EPROM / GVMC
operating system
error
915 LOG Software failed to Check Klixkey blacklist
update Klixkey blacklist
917 SYSTEM RESET Software - internal Replace EPROM OR GVMC
operating system
error, GVMC not
programmed correctly
918 SYSTEM RESET Software - internal Replace EPROM OR GVMC
operating system
error, GVMC not
programmed correctly
919 DEVICE RESET Communication link Check all looms and connections
between GVMC & KVC between boards, check the KVC
circuit boards not "heartbeat" is flashing
working. Replace KVC / GVMC
920 SYSTEM RESET Software - internal Replace EPROM OR GVMC
operating system
error, GVMC not
programmed correctly
922 PLEASE CALL Inhibit line broken, Check drip tray, bucket are in
OPERATOR waste switches not place correctly, or their
made switches are working
923 PLEASE CALL Failed to stop carousel Check carousel drive, motor,
OPERATOR at home position spindle and gear ring are
meshed with no slack.
Adjust or replace worn
components

- 39 -
 ERROR CODES
KLIX 900/950

ERROR ERROR CAUSE ACTION

CODE MESSAGE
924 PLEASE CALL Carousel Gray code Check Gray code board
OPERATOR sequence fault. Board sequence in manual control,
position moved, dirty, clean or replace board.
or faulty
925 PLEASE CALL Drum jammed, cups Check first for physical obstructions,
check drum gears, motor condition,
OPERATOR jammed, worn replace if needed.
components
926 PLEASE CALL Failed to stop drum at Check drum drive gearing is not
OPERATOR home position slack (REPLACE MOTOR) Check
drum home signal is working.
927 PLEASE CALL Splitters jammed, Check cup stacks for damaged
OPERATOR or Damaged or telescoped cups, check splitters
LOG telescoped cups, faulty in manual control, adjust replace
splitters if required
928 PLEASE CALL Failed to stop splitters Check splitter operation in
OPERATOR at their home position, manual control, replace if
Loose splitter motor required. Replace splitters in
cam or faulty pairs only
microswitch
929 PLEASE CALL Sugar module error Check that sugar module is
OPERATOR "not fitted" in configuration
mode
930 LOG Cold water dispense Check water is turned on, Low
failed (IMI chillers only) water pressure, Check
configuration correct chiller
configured, faulty inlet valve or
wiring
931 PLEASE CALL Hot tank failed to fill Check water is turned on, water
OPERATOR pressure is good, check hot tank
float and microswitches.
932 DISPLAY Splitters not home, Check and clear any
may have jammed on obstructions from splitters and
a stack of cups cup tubes,
Use manual control to test.

- 40 -
 ERROR CODES
KLIX 900/950
ERROR ERROR CAUSE ACTION
CODE MESSAGE
933 SYSTEM RESET Software fault - Replace EPROM / GVMC
internal operating
system error.
EPROM/GVMC not
programmed correctly
934 DISPLAY The carousel is not at Home carousel before
home when attempting further actions, to
attempting to split a protect the splitters the
cup from the manual splitters will not operate if the
control menu carousel is not in the home
position.
935 SYSTEM RESET Software - Internal Replace EPROM / GVMC
operating system
error
937 PLEASE CALL Hot water tank failed to Test/Replace Heater element.
OPERATOR heat up in the required Test/Replace Thermostat.
time. Heater element
Descale hot tank.
failed, thermostat failed,
heater element scaled up. Test tank microswitches and
wiring
941 COIN BOX FULL Coin box is full of Empty coin box.
money
942 PLEASE CALL Hot tank failed to fill Check water is turned on, water
OPERATOR pressure is good, check hot tank
float and microswitches.
943 DISPLAY Splitters not home, Check and clear any
may have jammed on obstructions from splitters and
a stack of cups cup tubes, use manual control
to test
944 SYSTEM RESET Software fault - Replace EPROM / GVMC
internal operating
system error.
EPROM/GVMC not
programmed correctly
945 DISPLAY The carousel is not at Home carousel before
home when attempting further actions, to
attempting to split a protect the splitters the
cup from the manual splitters will not operate if the
control menu carousel is not in the home
position.

- 41 -
 ERROR CODES
KLIX 900/950

ERROR ERROR CAUSE ACTION

CODE MESSAGE
946 SYSTEM RESET Software - Internal Replace EPROM / GVMC
operating system
error
947 SYSTEM RESET Software - Internal Replace EPROM / GVMC
operating system
error
948 SYSTEM RESET Software - Internal Replace EPROM / GVMC
operating system
error
949 PLEASE CALL Carousel appears to Check/clear any obstructions,
OPERATOR have jammed, possible check Gray code operation in
obstruction or Gray manual control, replace if
code fault. required.
950 PLEASE CALL Software on Eprom, Check software compatibility in
OPERATOR GVMC and KVC circuit technical manual, change if
boards are not required.
compatible.
951 DISPLAY Problem with inserted Check correct setup key is being
Datakey used (4K)
952 DISPLAY The audit print out of Check all printer connections,
the printer has failed, check/replace printer cable or
printer not connected, printer
printer memory busy.
953 DISPLAY Unexpected error on Confirm “Carbo” unit
Klix 900 as no Carbo configuration is set to “None”
unit available
954 DISPLAY Unexpected error on Confirm “Carbo” unit
Klix 900 as no Carbo configuration is set to “None”
unit available
955 DISPLAY Unexpected error on Confirm “Carbo” unit
Klix 900 as no Carbo configuration is set to “None”
unit available
957 PLEASE CALL The protected 24v O/P Check for short circuits and
power drawing too much
OPERATOR power, persistant fault
failed devices.
unable to auto reset.
958 PLEASE CALL Drum not detected, drum Replace/secure drum,
may not be secured, drum
OPERATOR clean/replace cup detect pcb or
detect pcb worn or
wiring.
dirty.

- 42 -
 ERROR CODES
KLIX 900/950
ERROR ERROR CAUSE ACTION
CODE MESSAGE
960 PLEASE CALL Machine set to pay Set machine to free vend or
OPERATOR vend when one or configure a payment system.
more selections has a
value but no payment
system configured.
961 LOG Machine “Watchdog” If machine is working ok, take
has reset the KVC, the no action, check heartbeat,
machine has fully check heartbeat. If there are
recovered, so this is a errors on machine, replace the
warning message. KVC.

962 LOG Machine If machine is working ok, take

microprocessor has no action, check heartbeat,
reprogrammed the check heartbeat. If there are
KVC, the machine has errors on machine, replace the
fully recovered so this KVC.
is a notification.
963 PLEASE CALL The KVC is unavailable If the KVC is being
OPERATOR for vending, KVC being reprogrammed by the machine
programmed or not take no action. If errors 919, 948
programmed check heartbeat, check replace
correctly. KVC.
964 PLEASE CALL Drum Gray cade pcb is Check drum is fitted correctly
OPERATOR not engaged with the and nut is secure, check Gray
drum drive gear, drum code pcb is fitted correctly.
not replaced correctly,
drum Gray code pcb
not in position.
969 PLEASE CALL Drum Gray cade pcb is Check drum is fitted correctly
OPERATOR not engaged with the and nut is secure, check Gray
drum drive gear, drum code pcb is fitted correctly.
not replaced correctly,
drum Gray code pcb
not in position.

- 43 -
 ERROR CODES
KLIX 900/950
ERROR ERROR CAUSE ACTION
CODE MESSAGE
970 PLEASE CALL Carousel Gray code pcb is Check Carousel Gray code pcb is
OPERATOR not powered, connections correctly fitted and connected, check
on Gray code pcb or KVC KVC connections.
loose.
971 PLEASE CALL Carousel Gray code is Check / replace Carousel Gray code
OPERATOR detecting a value that is pcb or wiring.
not valid, faulty Gray code
pcb or wiring
984 LOG Electrical failure between Check all chiller and KVC connections,
chiller and KVC check chiller flush switch is
operational.
985 PLEASE CALL Chiller has been flushing If flushing chiller, close and open door
OPERATOR for too long and has shut to reset (release flush switch at least
down. once a minute) check flush switch is
not stuck, check chiller wiring.
989 PLEASE CALL KVC has detected 24v I/P Check fuse F5 (1A) check power
OPERATOR from power supply is not supply is working, check power
present. supply to KVC and wiring, check 39v
transformer.
990 PLEASE CALL KVC has detected 24v O/P Check fuse F5 (1A) check power
OPERATOR from power supply is not supply is working, check power
present. supply to KVC and wiring, check 39v
transformer.
991 LOG The protected 24v O/P The KVC has reset the system and
was drawing too much the fault appears to have gone away,
current and has if the machine is operational no
temporarily shut down, action is required.
there was a problem with
a device connected to the
24v O/P supply.
992 LOG The protected 24v I/P was The KVC has reset the system and
drawing too much current the fault appears to have gone away,
and has temporarily shut if the machine is operational no
down, there was a action is required.
problem with a device
connected to the 24v I/P
supply.
997 DISPLAY There was no 24v power Check Fault Log for cause of power
present when attempting loss and remedial action.
a menu command,
protected 24v I/P or O/P
tripped or turned off

- 44 -
 ERROR CODES
KLIX 450/650

ERROR ERROR CAUSE ACTION

CODE MESSAGE
41 SYSTEM RESET Software-GVMC Replace EPROM/GVMC
EPROM damaged

42 PLEASE CALL ELECTRICAL STATIC Note down relevant audit data

OPERATOR CORRUPTION OR and configuration details. Reset
DAMAGE NVRAM (memory reset) Contact
Four Square for details on how
to do this.
43 LOG AS ABOVE None - software has repaired the
corrupted data.
44 SYSTEM RESET Software - GVMC/ Replace EPROM/GVMC
EPROM damaged
45 SYSTEM RESET Software - GVMC/ Replace EPROM/GVMC
EPROM damaged
46 SYSTEM RESET Software - GVMC/ Replace EPROM/GVMC
EPROM damaged
47 SYSTEM RESET Software - GVMC/ Replace EPROM/GVMC
EPROM damaged
48 SYSTEM RESET Software has slowed Check devices eg. Klixkey and
down too much coinmech
49 SYSTEM RESET Software has slowed Check devices eg. Klixkey and
down too much coinmech
LOG Software problem None, unless site reports
410 problems with credit-in which
case contact Four Square
411 LOG Software or possible None, unless site reports
attempt to fraud problems with credit-in which
system by trying to case contact Four Square
remove Klixkey before
credit is removed from
the key
Klix 450/650

- 45 -
 ERROR CODES
KLIX 450/650

ERROR ERROR CAUSE ACTION

CODE MESSAGE
412 LOG Software thinks If system was automatic,
NVRAM (memory) is contact Four Square. All settings
blank, all data settings will need to be reset to sites
will return to default, own configuration, prices etc.
all prices will go to
£99.99
413 PLEASE CALL Coin reset motor Check coin microswitch cam,
OPERATOR failure, motor jam or motor and the microswitch.
failed microswitch.
415 LOG Software-GVMC, Check Klixkey blacklist
EPROM damaged
420 SYSTEM RESET Software-GVMC, Replace GVMC/EPROM.
EPROM damaged
421 LOG Failed/dirty Klixkey Check/replace Klixkey
keycepticle or non keycepticle if Klixkey is not
Klixkey inserted into working at all.
keycepticle (eg.Car
key)
422 PLEASE CALL Inhibit line not made Check Drip tray and Water is
OPERATOR turned on,
423 PLEASE CALL Machine has tried to Check carousel STROBE
OPERATOR move transfer arm microswitch and Carousel
but the carousel is not motor brake
in home position
424 PLEASE CALL Carousel Geneva Check replace Geneva switches
OPERATOR position switches fault (use Manual control to test)
425 PLEASE CALL Transfer arm cam did Check for obstructions, check
OPERATOR not make a full turn, it operations of cam and
may be jammed or microswitch
have a faulty (use Manual control to test)
microswitch
426 PLEASE CALL Transfer arm cam Check/replace control cam
OPERATOR fault, or faulty loom
428 PLEASE CALL An attempt was made Use TECH MODE to reset and
OPERATOR or to move a motor test Carousel and Splitters
LOG when the machine
door was open

- 46 -
 ERROR CODES
KLIX 450/650

ERROR ERROR CAUSE ACTION

CODE MESSAGE
430 PLEASE CALL As Cold water is a Check message again
OPERATOR timed output, there is
no way of detecting
this Error fault
currently.
431 PLEASE CALL As Hot water is a Check message again
OPERATOR timed output, there is
no way of detecting
this fault currently.
433 SYSTEM RESET Software - GVMC, Replace GVMC/EPROM
EPROM damaged
437 PLEASE CALL Hot tank failed to heat, Check water is turned on, test
OPERATOR water problem, scale element and thermostat.
problem or
element/thermostat
fault.
438 PLEASE CALL Cup or object left in Check, remove cup/object from
OPERATOR transfer arm, cup transfer arm. Clean or replace
opto's dirty or faulty cup opto's.
440 LOG Attempt made to Insert Klixkey, try again
manually format a
Klixkey, but Klixkey not
inserted.
441 PLEASE CALL Coinbox overflowing Empty coinbox
OPERATOR
442 SYSTEM RESET Fault in coinmech Check replace coinmech loom,
interface between coinmech or GVMC
GVMC and coinmech
443 SYSTEM RESET Fault in coinmech Check replace coinmech loom,
interface between coinmech or GVMC
GVMC and coinmech
444 SYSTEM RESET Fault in coinmech Check replace coinmech loom,
interface between coinmech or GVMC
GVMC and coinmech
445 SYSTEM RESET Fault in coinmech Check replace coinmech loom,
interface between coinmech or GVMC
GVMC and coinmech
SYSTEM RESET Fault in coinmech interface Check replace coinmech loom,
446 between GVMC and coinmech
coinmech or GVMC

- 47 -
 ERROR CODES
KLIX 450/650

ERROR ERROR CAUSE ACTION

CODE MESSAGE
447 LOG Fault in coinmech Check replace coinmech loom,
interface between coinmech or GVMC
GVMC and coinmech
448 SYSTEM RESET Device reset not No Action
clearing device fault
PLEASE CALL Carousel jammed or Check for cause of jam or
449 OPERATOR Carousel gearing problem with carousel drive
broken gear
451 LOG Attempt to use a non- Use a 4K Datakey
4k Datakey to create
set up key, Attempt to
copy a non-set up key.
452 LOG Printer not connected Check connections.
or failed.

- 48 -
- 49 -
 ERROR CODES
KLIX 1200/1250

- 50 -