Report 1667236617677

<head><META http-equiv="Content-Type" content="text/html;
charset=ISO-8859-1"></head><table><tr><th filter=all>Five9 Account Number</th><th

filter=all>Account Name</th><th filter=all>Opportunity Name</th><th
filter=all>Opportunity Type</th><th filter=all>Close Date</th><th
filter=all>Stage</th><th filter=all>Product Name</th><th
filter=all>Quantity</th><th filter=all>Sales Price Currency</th><th
filter=all>Sales Price</th><th filter=all>Comments</th><th
filter=all>Provisioned</th><th filter=all>Change Price</th><th filter=all>Total
Price Currency</th><th filter=all>Total Price</th><th filter=all>Product
Description</th><th filter=all>Opportunity Owner</th><th filter=all>Recurs</th><th
filter=all>Contracted</th><th filter=all>Category</th></tr>
<tr><td style="vnd.ms-excel.numberformat:@">157382</td><td style="vnd.ms-
excel.numberformat:@">Coastal Pacific Lending</td><td style="vnd.ms-
excel.numberformat:@">Coastal Pacific Lending-</td><td style="vnd.ms-
excel.numberformat:@">New Customer</td><td align=right>3/30/2022</td><td
style="vnd.ms-excel.numberformat:@">Closed Won</td><td style="vnd.ms-
excel.numberformat:@">100% Recording</td><td align=right>3.0000000000</td><td
style="vnd.ms-excel.numberformat:@">USD</td><td align=right>0.00</td><td
style="vnd.ms-excel.numberformat:@"></td><td style="vnd.ms-
excel.numberformat:@">0</td><td style="vnd.ms-excel.numberformat:@">0</td><td
style="vnd.ms-excel.numberformat:@">Ability to record a specific level of
concurrent calls (ordered by number of ports. If needed for all agents, use
"100% Recording" offering)</td><td style="vnd.ms-
excel.numberformat:@">Joel Thomas</td><td style="vnd.ms-
excel.numberformat:@">Monthly</td><td style="vnd.ms-excel.numberformat:@">1</td><td
style="vnd.ms-excel.numberformat:@">1.02 VCC Seat Recording</td></tr>
excel.numberformat:@">5 seat add</td><td style="vnd.ms-excel.numberformat:@">Add
Products</td><td align=right>4/25/2022</td><td style="vnd.ms-
excel.numberformat:@">Closed Won</td><td style="vnd.ms-excel.numberformat:@">100%
Recording</td><td align=right>5.0000000000</td><td style="vnd.ms-
excel.numberformat:@">USD</td><td align=right>0.00</td><td style="vnd.ms-
excel.numberformat:@"></td><td style="vnd.ms-excel.numberformat:@">0</td><td
style="vnd.ms-excel.numberformat:@">0</td><td style="vnd.ms-
excel.numberformat:@">Ability to record a specific level of concurrent calls
(ordered by number of ports. If needed for all agents, use "100%
Recording" offering)</td><td style="vnd.ms-excel.numberformat:@">Joel
Thomas</td><td style="vnd.ms-excel.numberformat:@">Monthly</td><td style="vnd.ms-
excel.numberformat:@">1</td><td style="vnd.ms-excel.numberformat:@">1.02 VCC Seat
Recording</td></tr>
excel.numberformat:@">Add 1 license</td><td style="vnd.ms-excel.numberformat:@">Add
excel.numberformat:@">Closed Won</td><td style="vnd.ms-excel.numberformat:@">100%
Recording</td><td align=right>1.0000000000</td><td style="vnd.ms-
excel.numberformat:@">Ability to record a specific level of concurrent calls
(ordered by number of ports. If needed for all agents, use "100%
Recording" offering)</td><td style="vnd.ms-excel.numberformat:@">Joel
Recording</td></tr>
excel.numberformat:@">Add 3 licenses</td><td style="vnd.ms-
excel.numberformat:@">Add Products</td><td align=right>7/14/2022</td><td
excel.numberformat:@">100% Recording</td><td align=right>3.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Ability to record a specific level of
concurrent calls (ordered by number of ports. If needed for all agents, use
"100% Recording" offering)</td><td style="vnd.ms-
excel.numberformat:@">Coastal Pacific Lending == add 2 agents and 1
supervisor</td><td style="vnd.ms-excel.numberformat:@">Add Products</td><td
align=right>8/29/2022</td><td style="vnd.ms-excel.numberformat:@">Closed
Won</td><td style="vnd.ms-excel.numberformat:@">100% Recording</td><td
align=right>2.0000000000</td><td style="vnd.ms-excel.numberformat:@">USD</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@"></td><td
excel.numberformat:@">0</td><td style="vnd.ms-excel.numberformat:@">USD</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Ability to record a
specific level of concurrent calls (ordered by number of ports. If needed for all
agents, use "100% Recording" offering)</td><td style="vnd.ms-
excel.numberformat:@">Logan Plunkett</td><td style="vnd.ms-
excel.numberformat:@">Add fields</td><td style="vnd.ms-excel.numberformat:@">Add
excel.numberformat:@">Closed Won</td><td style="vnd.ms-
excel.numberformat:@">Additional Call Variable Fields</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Activation Fee for
Additional Call Variable Fields</td><td style="vnd.ms-excel.numberformat:@">Joel
Thomas</td><td style="vnd.ms-excel.numberformat:@">One Time</td><td style="vnd.ms-
excel.numberformat:@">0</td><td style="vnd.ms-excel.numberformat:@">1.12 VCC
Options</td></tr>
excel.numberformat:@">add fields</td><td style="vnd.ms-excel.numberformat:@">Add
excel.numberformat:@">Additional Call Variable Fields</td><td
Additional Call Variable Fields</td><td style="vnd.ms-excel.numberformat:@">Joel
Options</td></tr>
excel.numberformat:@">Additional Campaigns</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Monthly charge for
additional campaigns. Quantity is per campaign.</td><td style="vnd.ms-
style="vnd.ms-excel.numberformat:@">1.12 VCC Options</td></tr>
excel.numberformat:@">Additional Campaigns</td><td
additional campaigns. Quantity is per campaign.</td><td style="vnd.ms-
excel.numberformat:@">Additional Campaigns Activation</td><td
Additional campaign setup (one time fee)</td><td style="vnd.ms-
excel.numberformat:@">Joel Thomas</td><td style="vnd.ms-excel.numberformat:@">One
Time</td><td style="vnd.ms-excel.numberformat:@">0</td><td style="vnd.ms-
excel.numberformat:@">1.12 VCC Options</td></tr>
excel.numberformat:@">Additional Campaigns Activation</td><td
Additional campaign setup (one time fee)</td><td style="vnd.ms-
excel.numberformat:@">Additional Contact Fields Activation</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">No-charge activation
Fee for Additional Contact Fields Activation. Max number of Contact Fields per
Domain is 125</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
style="vnd.ms-excel.numberformat:@">One Time</td><td style="vnd.ms-
Options</td></tr>
excel.numberformat:@">Additional Contact Fields Activation</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">No-charge activation
Fee for Additional Contact Fields Activation. Max number of Contact Fields per
Domain is 125</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
Options</td></tr>
excel.numberformat:@">Add lines</td><td style="vnd.ms-excel.numberformat:@">Add
excel.numberformat:@">Additional Outbound Lines</td><td
align=right>50.00</td><td style="vnd.ms-excel.numberformat:@">Fee to provide
additional outbound lines. Each line offers the capacity to handle a concurrent
call (may be configured for inbound or outbound)</td><td style="vnd.ms-
excel.numberformat:@">Additional Skill Groups</td><td
additional skill groups</td><td style="vnd.ms-excel.numberformat:@">Joel
Options</td></tr>
excel.numberformat:@">Additional Skill Groups</td><td
additional skill groups</td><td style="vnd.ms-excel.numberformat:@">Joel
Options</td></tr>
excel.numberformat:@">Additional Skill Groups Activation</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">No charge set up fee
for Additional Skill Groups Activation</td><td style="vnd.ms-
excel.numberformat:@">Additional Skill Groups Activation</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">No charge set up fee
for Additional Skill Groups Activation</td><td style="vnd.ms-
excel.numberformat:@">Agent Desktop Plus Option</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">HTML/Browser-based
user interface for VCC Agent Seat</td><td style="vnd.ms-excel.numberformat:@">Joel
Adapter</td></tr>
excel.numberformat:@">Closed Won</td><td style="vnd.ms-excel.numberformat:@">Agent
Desktop Plus Option</td><td align=right>5.0000000000</td><td style="vnd.ms-
excel.numberformat:@">HTML/Browser-based user interface for VCC Agent Seat</td><td
style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td style="vnd.ms-
style="vnd.ms-excel.numberformat:@">1.01 VCC Seat Adapter</td></tr>
Desktop Plus Option</td><td align=right>1.0000000000</td><td style="vnd.ms-
excel.numberformat:@">HTML/Browser-based user interface for VCC Agent Seat</td><td
style="vnd.ms-excel.numberformat:@">1.01 VCC Seat Adapter</td></tr>
excel.numberformat:@">Agent Desktop Plus Option</td><td
user interface for VCC Agent Seat</td><td style="vnd.ms-excel.numberformat:@">Joel
Adapter</td></tr>
Won</td><td style="vnd.ms-excel.numberformat:@">Agent Desktop Plus Option</td><td
user interface for VCC Agent Seat</td><td style="vnd.ms-excel.numberformat:@">Logan
Plunkett</td><td style="vnd.ms-excel.numberformat:@">Monthly</td><td style="vnd.ms-
Adapter</td></tr>
excel.numberformat:@">Agent Seat Activation</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Activation fee for VCC
Seat - concurrent user</td><td style="vnd.ms-excel.numberformat:@">Joel
excel.numberformat:@">1</td><td style="vnd.ms-excel.numberformat:@">1.00 VCC Call
Center Seat and Bundle</td></tr>
Seat Activation</td><td align=right>5.0000000000</td><td style="vnd.ms-
excel.numberformat:@">Activation fee for VCC Seat - concurrent user</td><td
excel.numberformat:@">One Time</td><td
excel.numberformat:@">1.00 VCC Call Center Seat and Bundle</td></tr>
Seat Activation</td><td align=right>1.0000000000</td><td style="vnd.ms-
excel.numberformat:@">Activation fee for VCC Seat - concurrent user</td><td
excel.numberformat:@">Agent Seat Activation</td><td
Seat - concurrent user</td><td style="vnd.ms-excel.numberformat:@">Joel
Won</td><td style="vnd.ms-excel.numberformat:@">Agent Seat Activation</td><td
Seat - concurrent user</td><td style="vnd.ms-excel.numberformat:@">Logan
Plunkett</td><td style="vnd.ms-excel.numberformat:@">One Time</td><td
excel.numberformat:@">Blended-In Service</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">No charge line item for VCC Blended-Inbound
service (2 inbound/1 outbound line allocation)</td><td style="vnd.ms-
excel.numberformat:@">Joel Thomas</td><td style="vnd.ms-excel.numberformat:@">No
Charge</td><td style="vnd.ms-excel.numberformat:@">1</td><td style="vnd.ms-
excel.numberformat:@">1.13 VCC Domain Options</td></tr>
excel.numberformat:@">Coastal Pacific Lending | Change to Blended Out</td><td
style="vnd.ms-excel.numberformat:@">System</td><td align=right>8/15/2022</td><td
excel.numberformat:@">Blended-Out Service</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">No charge line item for VCC Blended-Outbound
service (1 inbound/2 outbound line allocation)</td><td style="vnd.ms-
excel.numberformat:@">1.13 VCC Domain Options</td></tr>
excel.numberformat:@">CAN MMS Usage</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Per 128 KB multi-media message cost for MO/MT.
Cannot send and receive MMS (images and rich media. Planned for future release 2H
2021)</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
style="vnd.ms-excel.numberformat:@">Monthly</td><td style="vnd.ms-
excel.numberformat:@">1</td><td style="vnd.ms-excel.numberformat:@">6.00
Usage</td></tr>
excel.numberformat:@">CAN SMS Usage</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Per 160 character message cost for
MO/MT</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
Usage</td></tr>
excel.numberformat:@">Chat Implementation</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">The Chat Implementation package employs a
train-the-trainer approach to implement one (1) workflow driven chat deployment.
Standard implementation deliverables and services include discovery, solution
design and review, configuration, support for user acceptance testing (UAT),
supported rollout, training and fine tuning for a single basic chat deployment.
Five9 will remotely perform the services using conference calls and an online
collaboration tool.</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
excel.numberformat:@">1</td><td style="vnd.ms-excel.numberformat:@">1.11 VCC Multi-
Channel</td></tr>
excel.numberformat:@">Domain Configuration (Web Only)</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">SKU to change domain
configuration to Web Only</td><td style="vnd.ms-excel.numberformat:@">Joel
excel.numberformat:@">1</td><td style="vnd.ms-excel.numberformat:@">1.13 VCC Domain
Options</td></tr>
excel.numberformat:@">Domain Configuration Web Multichannel</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">A no charge line item
to disable Java Multichannel with ADP</td><td style="vnd.ms-
excel.numberformat:@">1.11 VCC Multi-Channel</td></tr>
excel.numberformat:@">Five9 Chat Activation</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Activation fee for
Chat Seat</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
Channel</td></tr>
excel.numberformat:@">Five9 Chat Agent</td><td align=right>3.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Five9 chat agent can now support sending and
receiving SMS, Social Messaging channels such as WhatsApp, Facebook Messenger, etc.
Contact your account manager for details on pricing and enabling these additional
channels.</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
Channel</td></tr>
excel.numberformat:@">Closed Won</td><td style="vnd.ms-excel.numberformat:@">Five9
Chat Agent</td><td align=right>5.0000000000</td><td style="vnd.ms-
excel.numberformat:@">Five9 chat agent can now support sending and receiving SMS,
Social Messaging channels such as WhatsApp, Facebook Messenger, etc. Contact your
account manager for details on pricing and enabling these additional
Channel</td></tr>
Chat Agent</td><td align=right>1.0000000000</td><td style="vnd.ms-
excel.numberformat:@">Five9 chat agent can now support sending and receiving SMS,
Social Messaging channels such as WhatsApp, Facebook Messenger, etc. Contact your
account manager for details on pricing and enabling these additional
Channel</td></tr>
Won</td><td style="vnd.ms-excel.numberformat:@">Five9 Chat Agent</td><td
align=right>20.00</td><td style="vnd.ms-excel.numberformat:@">Five9 chat agent can
now support sending and receiving SMS, Social Messaging channels such as WhatsApp,
Facebook Messenger, etc. Contact your account manager for details on pricing and
enabling these additional channels.</td><td style="vnd.ms-
style="vnd.ms-excel.numberformat:@">1.21 VCC Multi-Channel</td></tr>
excel.numberformat:@">Five9 Core - Voice Contact Center</td><td
align=right>450.00</td><td style="vnd.ms-excel.numberformat:@">Five9 Core - Voice
Contact Center Bundle provides the capabilities essential for a voice contact
center including support for blended (inbound/outbound) agents.</td><td
style="vnd.ms-excel.numberformat:@">1.00 VCC Call Center Seat and Bundle</td></tr>
Core - Voice Contact Center</td><td align=right>5.0000000000</td><td style="vnd.ms-
excel.numberformat:@">Five9 Core - Voice Contact Center Bundle provides the
capabilities essential for a voice contact center including support for blended
(inbound/outbound) agents.</td><td style="vnd.ms-excel.numberformat:@">Joel
Core - Voice Contact Center</td><td align=right>1.0000000000</td><td style="vnd.ms-
(inbound/outbound) agents.</td><td style="vnd.ms-excel.numberformat:@">Joel
excel.numberformat:@">Five9 Core - Voice Contact Center</td><td
align=right>450.00</td><td style="vnd.ms-excel.numberformat:@">Five9 Core - Voice
Contact Center Bundle provides the capabilities essential for a voice contact
center including support for blended (inbound/outbound) agents.</td><td
Won</td><td style="vnd.ms-excel.numberformat:@">Five9 Core - Voice Contact
Center</td><td align=right>2.0000000000</td><td style="vnd.ms-
(inbound/outbound) agents.</td><td style="vnd.ms-excel.numberformat:@">Logan
Plunkett</td><td style="vnd.ms-excel.numberformat:@">Monthly</td><td style="vnd.ms-
excel.numberformat:@">Geographic Redundancy</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Monthly Charge for
Geographic Reduncancy. Geographic Redundancy (GR) provides an automatically-
replicated backup domain and automated failover in the event of a natural disaster
or major service disruption. Charge is per concurent user.</td><td style="vnd.ms-
style="vnd.ms-excel.numberformat:@">1.04 VCC Geo-Redundancy</td></tr>
Won</td><td style="vnd.ms-excel.numberformat:@">Geographic Redundancy</td><td
excel.numberformat:@">Geographic Redundancy Activation</td><td
Geographic Redundancy. Geographic Redundancy (GR) provides an automatically-
or major service disruption.</td><td style="vnd.ms-excel.numberformat:@">Joel
excel.numberformat:@">1</td><td style="vnd.ms-excel.numberformat:@">1.13 VCC Domain
Options</td></tr>
excel.numberformat:@">International Call Blocking</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">No charge line item
for provisioning. Used to identify if the customer requested international call
blocking.
Qty 1 = Block All Countries
Qty 2 = Unblock All Low Risk Countries, Partially Unblock High Risk Countries
Qty 3 = Unblock All Low Risk Countries, Block All High Risk Countries
Qty 4 = Block All Low Risk Countries, Partially Unblock High Risk Countries</td><td
excel.numberformat:@">XX: Internal</td></tr>
excel.numberformat:@">Coastal Pacific Lending / Add LSC</td><td style="vnd.ms-
excel.numberformat:@">System</td><td align=right>8/9/2022</td><td style="vnd.ms-
excel.numberformat:@">Location Service Charge</td><td
align=right>27.00</td><td style="vnd.ms-excel.numberformat:@">Location Service
Charge</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
excel.numberformat:@">1</td><td style="vnd.ms-excel.numberformat:@">XX: Billing
Only</td></tr>
Won</td><td style="vnd.ms-excel.numberformat:@">Location Service Charge</td><td
align=right>6.00</td><td style="vnd.ms-excel.numberformat:@">Location Service
Charge</td><td style="vnd.ms-excel.numberformat:@">Logan Plunkett</td><td
excel.numberformat:@">1</td><td style="vnd.ms-excel.numberformat:@">XX: Billing
Only</td></tr>
excel.numberformat:@">Native SMS Implementation - Basic</td><td
align=right>500.00</td><td style="vnd.ms-excel.numberformat:@">Implementation of
Inbound and Outbound 2-way SMS with an Agent for up to 5 SMS numbers (Includes
Configuration, Testing, supported go live and adoption. Can be ordered in multiple,
if you need 15 SMS Numbers order a quantity of 3</td><td style="vnd.ms-
excel.numberformat:@">1.11 VCC Multi-Channel</td></tr>
excel.numberformat:@">Rate Plan QQ_$0.01 Inter/Intra/TF</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Long distance rate
plan QQ_$0.01 Inter/Intra/TF</td><td style="vnd.ms-excel.numberformat:@">Joel
Thomas</td><td style="vnd.ms-excel.numberformat:@">No Charge</td><td style="vnd.ms-
Usage</td></tr>
excel.numberformat:@">SoftPhone IDs</td><td align=right>9.0000000000</td><td
style="vnd.ms-excel.numberformat:@">No charge line item for provisioning.
Softphone / Station id (for non-Five9 Global Voice)</td><td style="vnd.ms-
Won</td><td style="vnd.ms-excel.numberformat:@">SoftPhone IDs</td><td
for provisioning. Softphone / Station id (for non-Five9 Global Voice)</td><td
style="vnd.ms-excel.numberformat:@">Logan Plunkett</td><td style="vnd.ms-
excel.numberformat:@">No Charge</td><td
excel.numberformat:@">Coastal Pacific Lending == add 20 station IDs
EXPEDITE</td><td style="vnd.ms-excel.numberformat:@">System</td><td
Won</td><td style="vnd.ms-excel.numberformat:@">SoftPhone IDs</td><td
for provisioning. Softphone / Station id (for non-Five9 Global Voice)</td><td
excel.numberformat:@">No Charge</td><td
excel.numberformat:@">Supervisor Plus</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Browser-based Real-time Supervisor monitoring
(silent, whisper coaching, barge-in and random monitoring. Chat with agents,
dashboarding, reporting</td><td style="vnd.ms-excel.numberformat:@">Joel
Admin/Supervisor</td></tr>
Won</td><td style="vnd.ms-excel.numberformat:@">Supervisor Plus</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Browser-based Real-
time Supervisor monitoring (silent, whisper coaching, barge-in and random
monitoring. Chat with agents, dashboarding, reporting</td><td style="vnd.ms-
style="vnd.ms-excel.numberformat:@">1.10 VCC Admin/Supervisor</td></tr>
excel.numberformat:@">Telecom Deposit</td><td align=right>3.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Long distance deposit (per agent)</td><td
excel.numberformat:@">1.17 VCC Telecommunications</td></tr>
excel.numberformat:@">US/CAN SMS DID</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Enable US/CAN Five9 DID for SMS.</td><td
style="vnd.ms-excel.numberformat:@">1.21 VCC Multi-Channel</td></tr>
excel.numberformat:@">US DID</td><td align=right>30.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Monthly Charge for DID phone number</td><td
style="vnd.ms-excel.numberformat:@">1.15 VCC Phone Numbers</td></tr>
excel.numberformat:@">Coastal Pacific Lending | Swap OUT 30 DID</td><td
excel.numberformat:@">US DID</td><td align=right>-30.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Swap Out all DID</td><td style="vnd.ms-
style="vnd.ms-excel.numberformat:@">USD</td><td align=right>-30.00</td><td
excel.numberformat:@">Coastal Pacific Lending | Swap IN 30 DID</td><td
excel.numberformat:@">US DID</td><td align=right>30.0000000000</td><td
style="vnd.ms-excel.numberformat:@">See notes for numbers list</td><td
DID phone number</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
excel.numberformat:@">0</td><td style="vnd.ms-excel.numberformat:@">1.15 VCC Phone
Numbers</td></tr>
excel.numberformat:@">add DID</td><td style="vnd.ms-excel.numberformat:@">Add
excel.numberformat:@">Closed Won</td><td style="vnd.ms-excel.numberformat:@">US
DID</td><td align=right>62.0000000000</td><td style="vnd.ms-
excel.numberformat:@">please contact me for list</td><td style="vnd.ms-
excel.numberformat:@">Coastal Pacific Lending - "Swap In" 92 DID</td><td
style="vnd.ms-excel.numberformat:@">Add Products</td><td
Won</td><td style="vnd.ms-excel.numberformat:@">US DID</td><td
align=right>1.00</td><td style="vnd.ms-excel.numberformat:@">swap for same
DID</td><td style="vnd.ms-excel.numberformat:@">0</td><td style="vnd.ms-
Numbers</td></tr>
excel.numberformat:@">Coastal Pacific Lending - "Swap Out" 92 DID Eff
7/28/2022</td><td style="vnd.ms-excel.numberformat:@">Reduction</td><td
Won</td><td style="vnd.ms-excel.numberformat:@">US DID</td><td align=right>-
92.0000000000</td><td style="vnd.ms-excel.numberformat:@">USD</td><td
align=right>-92.00</td><td style="vnd.ms-excel.numberformat:@">Monthly Charge for
Numbers</td></tr>
excel.numberformat:@">Coastal Pacific Lending == swap out numbers</td><td
excel.numberformat:@">US DID</td><td align=right>-92.0000000000</td><td
style="vnd.ms-excel.numberformat:@">USD</td><td align=right>-92.00</td><td
excel.numberformat:@">Coastal Pacific Lending == swap in new numbers with same area
codes</td><td style="vnd.ms-excel.numberformat:@">System</td><td
Won</td><td style="vnd.ms-excel.numberformat:@">US DID</td><td
align=right>1.00</td><td style="vnd.ms-excel.numberformat:@">swap in with same area
codes</td><td style="vnd.ms-excel.numberformat:@">0</td><td style="vnd.ms-
DID phone number</td><td style="vnd.ms-excel.numberformat:@">Logan Plunkett</td><td
Numbers</td></tr>
excel.numberformat:@">US DID Activation</td><td align=right>30.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Activation Fee for DID phone number
setup</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
Numbers</td></tr>
excel.numberformat:@">Coastal Pacific Lending | Swap IN 30 DID</td><td
excel.numberformat:@">US DID Activation</td><td align=right>30.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Activation Fee for DID phone number
setup</td><td style="vnd.ms-excel.numberformat:@">Joel Thomas</td><td
Numbers</td></tr>
excel.numberformat:@">add DID</td><td style="vnd.ms-excel.numberformat:@">Add
excel.numberformat:@">Closed Won</td><td style="vnd.ms-excel.numberformat:@">US DID
Activation</td><td align=right>62.0000000000</td><td style="vnd.ms-
excel.numberformat:@">Activation Fee for DID phone number setup</td><td
excel.numberformat:@">1.15 VCC Phone Numbers</td></tr>
excel.numberformat:@">Coastal Pacific Lending - "Swap In" 92 DID</td><td
style="vnd.ms-excel.numberformat:@">Add Products</td><td
Won</td><td style="vnd.ms-excel.numberformat:@">US DID Activation</td><td
DID phone number setup</td><td style="vnd.ms-excel.numberformat:@">Joel
Numbers</td></tr>
excel.numberformat:@">Coastal Pacific Lending == swap in new numbers with same area
codes</td><td style="vnd.ms-excel.numberformat:@">System</td><td
Won</td><td style="vnd.ms-excel.numberformat:@">US DID Activation</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">swap in with same area
codes</td><td style="vnd.ms-excel.numberformat:@">0</td><td style="vnd.ms-
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Activation Fee for DID
phone number setup</td><td style="vnd.ms-excel.numberformat:@">Logan
Plunkett</td><td style="vnd.ms-excel.numberformat:@">One Time</td><td
excel.numberformat:@">1.15 VCC Phone Numbers</td></tr>
excel.numberformat:@">US DID MMS Usage</td><td align=right>1.0000000000</td><td
Usage</td></tr>
excel.numberformat:@">US DID SMS Usage</td><td align=right>1.0000000000</td><td
Usage</td></tr>
excel.numberformat:@">VCC Administrator</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Administrator seat that provides user with
ability to control settings, add/remove users, etc.</td><td style="vnd.ms-
excel.numberformat:@">VCC Agent Seat - Blended</td><td
align=right>0.00</td><td style="vnd.ms-excel.numberformat:@">Five9 Blended Call
Center package for Bundle Offering</td><td style="vnd.ms-excel.numberformat:@">Joel
excel.numberformat:@">Closed Won</td><td style="vnd.ms-excel.numberformat:@">VCC
Agent Seat - Blended</td><td align=right>5.0000000000</td><td style="vnd.ms-
excel.numberformat:@">Five9 Blended Call Center package for Bundle Offering</td><td
excel.numberformat:@">Closed Won</td><td style="vnd.ms-excel.numberformat:@">VCC
Agent Seat - Blended</td><td align=right>1.0000000000</td><td style="vnd.ms-
excel.numberformat:@">Five9 Blended Call Center package for Bundle Offering</td><td
excel.numberformat:@">VCC Agent Seat - Blended</td><td
Center package for Bundle Offering</td><td style="vnd.ms-excel.numberformat:@">Joel
Won</td><td style="vnd.ms-excel.numberformat:@">VCC Agent Seat - Blended</td><td
Center package for Bundle Offering</td><td style="vnd.ms-
excel.numberformat:@">VCC Implementation (up to 25 hours)</td><td
align=right>2500.00</td><td style="vnd.ms-excel.numberformat:@">Implementation and
training services for VCC, including discovery configuration and training.
Delivered remotely. Guideline: low complexity for single site/phase/business unit.
Package covers up to 25 hours with scope "up to": -1 domain deployment -1
phase deployment -1 business unit -1 customer site -10 inbound campaigns -2 basic
DTMF IVR call flows -3 outbound campaigns -1 basic agent scripts *No worksheets or
data dips are included in this package.</td><td style="vnd.ms-
excel.numberformat:@">3.00 Professional Services</td></tr>
excel.numberformat:@">VCC Supervisor</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Java-based Real-time Supervisor monitoring
excel.numberformat:@">Add Supervisor License</td><td style="vnd.ms-
excel.numberformat:@">VCC Supervisor</td><td align=right>1.0000000000</td><td
style="vnd.ms-excel.numberformat:@">Java-based Real-time Supervisor monitoring
Won</td><td style="vnd.ms-excel.numberformat:@">VCC Supervisor</td><td
align=right>100.00</td><td style="vnd.ms-excel.numberformat:@">Java-based Real-time
Supervisor monitoring (silent, whisper coaching, barge-in and random monitoring.
Chat with agents, dashboarding, reporting</td><td style="vnd.ms-
</table>

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