UNIVERSITY OF SCIENCE AND TECHNOLOGY IN SOUTHERN PHILIPPINES

Alubijid | Cagayan de Oro | Claveria | Jasaan | Panaon | Oroqueta | Balubal | Villanueva

AgExt322 / Management of Extension Program

NAME: CAMOMOT, CHERRY MAE DATE: JULY 10, 2022

Test 1: Multiple Choices: Choose the best answer on the choices given. Write the letter of your correct answer
on the space provided before the number.
B 1. A histogram is a visual depiction of the following:
A. The cause-and-effect relationship of data points
B. The variation in a set of data
C. Historical trend of critical data over a period of time
D. Critical to quality data
B 2. _________________ is a method for evaluating issue types or sources.
A. Cause-and-effect diagram
B. Pareto analysis
C. Scatter diagram
D. Process map
C 3. ________________ depicts the link between the proposed causes and effects.
A. Histograms
B. Pareto diagrams
C. Scatter diagrams
D. Cause-and-effect diagrams
A 4. Approaches that create extraordinary outcomes, are usually innovative in terms of technology or human
resources, and are recognized by clients or industry experts are referred to be _____________.
A. Best practices
B. Breakthrough practices
C. Innovation
D. Breakthrough standards
D 5. Which of the quality tools is used to investigate data correlation?
A. Check sheet
B. Stratification
C. Cause-and-effect diagram
D. Scatter diagram
A 6. Which quality tools explore the most common fault cause?
A. Pareto chart
B. Scatter diagram
C. Check sheet
D. Flow chart
C 7. Control limits are ___________________________.
A. Limits defined by customers
B. Limits driven by the natural variability of the process
C. Limits driven by the internet variability of the process
D. Statistical limits
A 8. What is the term for information stratification?
A. Breaking down a whole group into smaller sub groups
B. Isolating the vital few from the trivial many
C. Grouping of scattered information
D. Sequencing of processes in a quality system.
A 9. What is the first step-in problem-solving process?
A. Plan
B. Do
C. Check
D. Action
D 10. What method is employed to connect complex cause-and-effect relationships?
A. Affinity diagram
B. Pareto diagram
 C. Scatter diagram
D. Interrelationship diagram
B 11. Which of the following tools would be best for gathering data to investigate a problem's symptoms?
A. Check sheet
B. Checklist
C. Histogram
D. Control chart
D 12. The variables x and y are interconnected. With y, variable x grows or decreases. Which of the
following tools would be best for displaying this relationship graphically?
A. Check sheet
B. Stratification
C. Cause-and-effect diagram
D. Scatter diagram
C 13. A __________________identifies the sequence of activities or the flow of materials and information in a
process.
A. Cause-and-effect diagram
B. Scatter diagram
C. Flowchart
D. Affinity diagram
D 14. Another name for cause-and-effect diagram is a _______________.
A. Histogram
B. Run chart
C. Check sheet
D. Fishbone diagram
D 15. A process flowchart is best developed by __________________________________.
A. The manager responsible for overseeing the process
B. People not involved in the actual process to insure impartiality.
C. Process engineers with training in diagramming
D. People involved in the process.
B 16. A ______________________ is a sort of data collecting form in which the findings can be evaluated
immediately on the form without any additional processing.
A. Check sheet
B. Control chart
C. Scatter diagram
D. Pareto diagram
C 17. ISO means _______________.
A. International Standard for Organization
B. International Standards Organization
C. International Organization for Standardization
D. International Organization Standards
A 18. These standards provide a guideline or framework for organizations that need to systematize and
improve their environmental management efforts.
A. ISO 14000
B. ISO 9000
C. ISO 9001:2015
D. ISO 9000:2000
A 19. This award is intended to reward and stimulate quality initiatives. It is designed to recognize companies
to establish and demonstrate high quality standards.
A. The Deming Prize
B. Malcolm Baldrige National Quality Award
C. Philippine Quality Award
D. ISO 9000 Standards
C 20. When and how was the Malcolm Baldrige National Quality Award created?
A. In 1960 by President Kennedy
B. In 1970 by President Nixon
C. In 1987 by U.S Congress
D. In 1990 by U.S Congress
B 21. The Malcolm Baldrige Award focuses on a company’s ability to provide which of the following?
A. Product Development
B. Quality Management System
C. Customer Retainment
D. Financial Literacy
D 22. Which of the following is not a criterion included in awarding the Malcolm Baldrige National Quality
Award?
A. Leadership
B. Strategic Planning
C. Customer and Market Focus
D. Benchmarking
B 23. ISO 14000 standards are for the ___________.
A. Quality Management System
B. Environmental Management System
C. Administration
D. Supply Chain
A 24. A quality system is involved in all phases from initial identification to final satisfaction of requirements
and meeting customer satisfaction.
A. True
B. False
C. Maybe
D. No Answer
A 25. Which of the following is not an example of an International Quality Award?
A. Oscars Award
B. The Deming Prize
C. The European Quality Award
D. Asia-Pacific Area Golden Quality Award
B 26. What specific criterion when examiners consider commitment by top management, their effort to create
an organizational climate?
A. Strategic Planning
B. Leadership
C. Business Results
D. Human Resource Focus
C 27. Examiners evaluate how the company obtains data and how it acts on the information.
A. Customer and Market Focus
B. Strategic Planning
C. Information and Analysis
D. Business Results
A 28. ANSI is the United States representatives to ISO. ANSI means __________________.
A. American National Standards Institute
B. American National Society Institute
C. American Standard Code for Information
D. American National Standards Institution
A 29. What Quality Award institutionalized through the signing of RA 9013 on February 28, 2001?
A. Philippine Quality Award
B. Baldrige National Quality Award
C. Gandhi National Quality Award
D. President’s Award
D 30. Achieving and maintaining quality is a result of ______________.
A. Careful Planning
B. Keeping at it indefinitely
C. Constant reevaluation of implementation
D. All statements are correct
D 31. Which of the following must not be a characteristic of a quality system?
A. It must be well-understood
B. Products or services actually do satisfy customer expectations
C. Emphasis on problem prevention
D. It must be ineffective
D 32. Which of the following is not an advantage of implementing a quality system that conforms to ISO
Standards?
A. Improvement in employee involvement
B. Improvement in housekeeping
C. Improvement in customer satisfaction
D. Inefficient decision-making
D 33. What is meant by the quality function deployment (QFD)?
A. Quality Function Deployment (QFD) is also useful in enhancing communication between
different functions, such as marketing, operations, and engineering.
B. Quality Function Deployment (QFD) is a process and set of tools used to effectively define
customer requirements and convert them into detailed engineering specifications and plans to
produce the products that fulfill those requirements.
C. Quality Function Development is critically important in manufacturing. If you’re
pumping out products at a breakneck pace but they disappoint your customers, it’s all
for naught and  will negatively impact your business.
D. A and B
A 34. is the probability that a product, service, or part will perform as intended for a specified period
of
time under normal conditions.
A. Reliability
B. Redundancy
C. The Trade-off Matrix
D. Setting Targets
A 35. In which part of the House of Quality ‘product design characteristics’ can be located?
A. Customer requirements
B. Prioritized customer requirements
C. Technical descriptors
D. Prioritized technical descriptors
C 36. Which designs are specific, measurable product characteristics that have been
formulated from general customer requirements?
A. The Trade-off Matrix
B. Setting Targets
C. Reliability
D. Process Management
A 37. Total Quality Management extends the concept of quality to a company’s suppliers.
Traditionally, companies tended to have numerous suppliers that engaged in competitive price
bidding. The philosophy of TQM extends the concept of quality to suppliers and ensures that they
engage in the same______?
A. Quality practices
B. Quality Processes
C. Quantity Practices
D. Quantity Processes
A 38. This type of analysis can be very beneficial in developing a product design that meets customer
needs, yet does not create unnecessary technical requirements for production.
A. Quality Function Deployment
B. Product Design
C. Customer Requirements
D. Competitive Evaluation
B 39. The failure of certain products can be very critical and one way to increase product reliability is
to build _____into the product design in the form of backup parts.
A. Probability
B. Redundancy
C. Variability
D. Quality
B 40. The Relationship Matrix has two relationships between customer requirements and product
characteristics, these are?
A. Quality and Quantity relationship
B. Positive and Negative relationship
C. Variability and Probability relationship
D. Both A and C
A 41. A positive relationship means that an increase in desirability of one variable is related to an
increase in the desirability of another. This type of information is very important in coordinating
the product design.
A. True
B. False
A 42. A negative relationship means that as we increase the desirability of one variable, we decrease
the desirability of the other.
A. True
 B. False
A 43. An important dimension of product design is that the product functions as expected. This is
called reliability whereas Redundancy is the probability that a product, service, or part will
perform
as intended for a specified period of time under normal conditions.
A. True
B. False
C 44. According to TQM a quality product comes from a quality process. This means that quality
should be built into the process. Quality at the source is the belief that it is far better to uncover
the
source of quality problems and correct it than to discard defective items after production. If the
source of the problem is not corrected, the problem will _______?
A. Increase
B. Decrease
C. Continue
D. Stop
A 45. QFD begins by identifying important customer requirements, which typically come from the
marketing department. These requirements are numerically scored based on their importance, and
scores are translated into specific product characteristics. While, Evaluations are then made of
how
the product compares with its main competitors relative to the identified characteristics.
A. True
B. False

Prepared by: Approved by:

JACKIELYN U. ABAO JASMIN P. MONER

ROSEWIN L. SEVANDAL
Instructor

RENAN P. OCTAVIO
Instructor

DR. RONELO G. CABLINDA