1382 205853 2020378 20092019 PDF

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YOUR Enquiries

Faults (24/7)
1300 304 688
13 2762
CLOSING Payment assistance 1800 994 789
ACCOUNT
Account number 13 8988 2915
Invoice number 1382 5853 20378
Issue date 29 Aug 2019
Emailed to: [email protected]
9 HAMPSHIRE RD
MR M SHAHID
Property address FOREST HILL
9 HAMPSHIRE RD
FOREST HILL VIC 3131 Property reference 1260124, LOT 438
Tax Invoice Yarra Valley Water ABN 93 066 902 501

yvw.com.au

SUMMARY
Previous bill $229.96
Payment received $0.00
Balance carried forward $229.96
This bill
Total due
Usage charges
Water usage $76.73
$334.46
Sewage disposal $27.77 Due date
Total this bill (GST does not apply) $104.50 18 SEP 2019
Total balance $334.46

Moving house? Let us know two business days before you


move. Visit yvw.com.au/moving.

n Usage charges

YOUR HOUSEHOLD'S
DAILY WATER USE
TARGET 155L OF WATER USE PER PERSON, PER DAY.

819L
850

671L 659L 675L


680 644L

YOUR
DAILY SPEND 510

340
The
This same time
bill last year 170
$2.61 $2.52
0
OCT 18 JAN 19 APR 19 JUL 19 AUG 19
Average use in litres per day.

HOW TO PAY
Need more time to pay? Go to
Ë*30421382585320378000033446XÎ
*3042 138258532037 8
yvw.com.au/moretime or call us on 1300 304 688. Yarra Valley Water ABN 93 066 902 501

Yarra Valley Online Water Manage your BPAY® Make this payment by telephone Cheque Mail a cheque with this portion of your bill to
account online 24/7 when it suits you. or internet banking. Yarra Valley Water, GPO Box 2860
Register or log in at yvw.com.au/online. Melbourne VIC 3001.
Direct debit Set up direct debit Biller code: 344366
payments via your online account or call Ref: 138 9882 9159
1300 304 688.
Credit card Pay online at
Post billpay Pay in person at any post
yvw.com.au/paying, via your online MR M SHAHID
office, by phone on 13 18 16 or at
account or call 1300 362 332. Account number 13 8988 2915
postbillpay.com.au.
Centrepay Arrange regular deductions Invoice number 1382 5853 20378
from your Centrelink payments – use your
Billpay code: 3042 Total due $334.46
myGov account online or contact Due date 18 Sep 2019
Ref: 1382 5853 20378
Centrelink. Ref: 555 054 118T.
Amount paid $

+01382585320378> +009120+ <1389882915> <0000033446> +444+


YOUR USAGE YOUR CHARGES
DETAILS From 18 Jul 2019 - 28 Aug 2019 (41 days) EXPLAINED yvw.com.au/charges
Water usage 1kL = 1,000 litres
Water usage charge
Meter number Current reading Previous reading Usage Is for the amount of water used at your
property including safe treatment and
MA744641 3,310kL - 3,283kL = 27kL
delivery. The cost of water increases with the
amount used (STEP tariffs).
Water usage charge Usage Price $/kL Amount
STEP 1 (0-440 litres per day) 17.600kL x $2.6620 = $46.85
Sewage disposal charge
Is for removing sewage from your property and
STEP 2 (441-880 litres per day) 9.400kL x $3.1787 = $29.88
treating it safely. The amount of sewage going
Total 27.000kL $76.73 down drains, sinks and toilets is based on your
water use less a percentage of water we
Sewage disposal estimate is used outside.

Sewage disposal charge Sewage volume Price $/kL Amount


24.300kL x $1.1426 = $27.77

Total usage charges $104.50

PAYMENT ASSISTANCE NEXT METER READING


Assistance is available if you're having difficulty paying. Call us on 1800 994 789.
N/A
Register your concession with us to reduce the amount you need to pay. Visit
yvw.com.au/online or call us on 1800 680 824.

NEED TO GET IN TOUCH?


If you have any queries, please contact us at [email protected] or
on 1300 304 688.
To talk to us about an unresolved issue or make a complaint, call us on OUR
PERFORMANCE
1800 051 379.
Hearing impaired customers Contact the National Relay Service on
133 677 or visit relayservice.gov.au. This is a 24 hour service.
LAST YEAR
In 2018-19 we worked towards
seven key outcomes that customers
told us they valued and expected
from us.
For information about how we
performed last year, visit
J40299

yvw.com.au/performance.

2019-20 PRICES
From 1 July 2019, water and sewerage prices will
increase by 0.6%. This is 0.7% less than inflation.
The increase includes desalinated water to help Melbourne’s
water storages stabilise and recover – storage levels have
dropped to around 50% due to the drier, warmer weather and
less rain we’ve had over the last five years.
For the average household bill across Melbourne, this is
around an extra $2.50 a quarter.
For more information, go to yvw.com.au/pricing.

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