SCRIPT (2) With Explanations

Scenario:
Ms. Javier, who is 23 year young woman who suffers from four months of depression
and needs an intervention or adjunctive therapy to enhance her mood and recovery.
First take: Nurse

The nurse is preparing the medicine (antidepressants) for the Ms. Javier and trying to
look for a portable speaker to be able to perform music therapy to the patient. Where in
it is considered as another treatment used together with the primary treatment which
was the medicine (antidepressants) . Its purpose is to assist the primary treatment.

Conversation Therapeutic Communication Technique
Nurse: Greetings- Her action of giving a sign of
*knock* welcome or recognition.
“Good morning Ms. Javier! I'm glad
to be here again. Can I go inside?
*knock 3x*
Patient
"yes sure, come in"
*stunned sitting in bed*
Nurse
"thank you, Ms. Javier" *smiles*
*placing the medicines at the side
table*
Nurse Broad Opening- Broad opening statements To
“Good day again Ms. Javier! I am allow the patient to pick the topic, take the
Viella Clarisse Domingo and I will be initiative to express self, and set the direction of
your nurse for today. How are you the conversation.
feeling today ma'am?” *clearly and
slowly voice*
Patient
"To be honest, there are still times
that I couldn't control my emotions.
Still struggling and I still have no
focus. *unhappy emotion*
Nurse Active Listening & Accepting- By using

“I see Ms. Javier, And yes I nonverbal and verbal cues such as
understand what you have been nodding and saying “I see,” nurses can
trying to say.” encourage patients to continue talking.
Active listening involves showing
Patient interest in what patients have to say,
“It's hard I know but thank you for acknowledging that you’re listening and
listening" *smile* understanding, and engaging with them
throughout the conversation.
Nurse Making Observation & Giving
“By the way, I noticed you took all of Recognition- Observations about the
your medications yesterday. It's a appearance, demeanor, or behavior of
great start Ms. Javier” patients can help draw attention to
areas that might pose a problem for
Patient them or making an observation that
“Thank you! I find it more helpful” they haven’t been eating much may lead
*smile again* to the discovery of a new symptom. And
giving recognition acknowledges a
Nurse patient’s behavior and highlights it
without giving an overt compliment.
"Yes it is, because if you been eating
much and took meds in time it may
lead to an improvement. So make it
a habit."
Patient: Encouraging Comparisons & Offering

*took medicines and drinks water* Hope- patients can draw upon
experience to deal with current
Nurse problems. By encouraging them to
"Ms. Javier, have you noticed make comparisons, nurses can help
yourself in the past few days?” patients discover solutions to their
problems. And offering hope that they
Patient: "Yes, I noticed myself can persevere through their current
improving and not struggling to situation and lightening the mood with
depression even more than before." humor can help nurses establish
rapport quickly. This technique can
Nurse keep patients in a more positive state of
“Well it's nice to hear those words mind.
from you, don't lose hope and
continue doing your job and
improvements, it would take you
back to a normal life” *smile*
*kuhanin lalagyan ng meds*
Nurse
"That’s all your meds this morning
Ms. Javier. Give me a minute and I'll
prepare something you would surely
like"
Patient
oh sure, I'm excited *giggling*
Nurse Seeking Clarification & Encouraging

“Ms. Javier, I brought you here a Descriptions of Perception- Similar to
speaker. Would you like me to play active listening, asking patients for
a song for you to be able to clarification when they say something
refresh?" confusing or ambiguous is important.
And for patients experiencing sensory
Patient issues or hallucinations, it can be
"would it be helpful? if yes, sure helpful to ask about them in an
encouraging, non-judgmental way.
play a song for me"
*smiles & waiting*
Nurse
“Okay, just a minute" *plays a song*
"what do you feel right now Ms.
Javier?"
Patient
"It feels good and peaceful, if you
don't mind nurse, can I sleep?
*stares”
Nurse Summarizing- It’s frequently useful for

“Yes of course, I'm happy to give nurses to summarize what patients
you the best music therapy you have said after the fact. This
needed to, does that sound demonstrates to patients that the nurse
correct?" was listening and allows the nurse to
document conversations. Ending a
Patient summary with a phrase like “Does that
sound correct?” gives patients explicit
"Yes totally *smile at you and sleep*
permission to make corrections if
they’re necessary.
*After a couple of days* Making Observations- Observations
about the appearance, demeanor, or
Nurse behavior of patients can help draw
*knock 3X* "Good Day Ms. Javier, attention to areas that might pose a
how are you today?" problem for them.
Patient
"I'm good Nurse Viella, thank you
for the music therapy last time I
make it a habit"
Nurse Offering Hope and Humor- sharing hope

"Continue taking your meds on time that they can persevere through their
and making a music therapy, you current situation and lightening the
will be recovered soon" mood with humor can help nurses
establish rapport quickly. This
Patient: "You are the best nurse!" technique can keep patients in a more
positive state of mind.

SCRIPT (2) With Explanations

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SCRIPT (2) With Explanations

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Scenario:

First take: Nurse

Nurse Active Listening & Accepting- By using

Patient: Encouraging Comparisons & Offering

Nurse Seeking Clarification & Encouraging

Nurse Summarizing- It’s frequently useful for

Nurse Offering Hope and Humor- sharing hope

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