Modern Management

What is Modern Management?
Modern Management is the method of managing devices, OS, and applications, in a unified,
secure way natively from the cloud. Modern management can be considered an evolution of
unified endpoint management (UEM), and provides improved security, management, and
situational awareness to IT departments for users and applications across the enterprise.
The goals of embracing modern management processes also include providing an improved
user experience regardless of how users are connected – whether on-premises, remotely, or
through the use of SaaS applications. This delivers a consistent experience for all users
anywhere, at any time, from any device.
How has Modern Management Evolved?

The concept of IT management has undergone a radical metamorphosis over the past
several decades. Computing has changed from mainframes that utilized bulky, stationary CRT
monitor-and keyboard terminals to hybrid, multi-cloud infrastructure accessed by a seemingly
limitless array of endpoint devices, many of which fit in a user’s pocket.
Early IT management revolved around troubleshooting physical mainframe and

minicomputer (i.e., server) issues, with the emergence of the personal computer adding PC
break/fix and install/move/change responsibilities to the IT support organizations. Remote
access was a complicated affair involving terminals or PCs equipped with terminal emulation
adapters, and speeds were typically limited to 9600 bits per second. Virtually all users were
locally attached to on-premises infrastructure.
As laptops and tablets gained acceptance and broadband became widely available, mobility
gained popularity and enterprise mobility management (EMM) to support a mobile workforce
became a critical responsibility for IT organizations. The business disruptions caused by the
COVID-19 pandemic rapidly accelerated the shift away from managing devices only
on-premises / on-network, creating new IT security and management challenges as IT realized it
must combine EMM with other client management tools (CMTs). Unified endpoint management
(UEM) gives IT teams the ability to manage all end user devices from a single console
regardless of the location of either IT or end users.
The increasing complexity created by supporting an ever-growing list of applications and

endpoint devices has driven IT to go beyond UEM to enable deployment, management, control,
auditing, support, and security of any user, device, or application – without the need to configure
each instance – from a single console. This combination of capabilities that marries
management, security, and support capabilities has been named modern management.
Why Is Modern Management Important?

The ever-growing number of devices and applications puts an onerous burden on IT, who
need to manage traditional desktops and servers while supporting Android, iOS, Linux, Mac,
and Windows devices ranging from laptops to smartphones to wearables and kiosks.
Business application management must similarly cover a broad range of applications from
traditional enterprise to single-function smartphone applications that can streamline a given user
task. The process of packaging, delivering, and patching applications can be time intensive and
open organizations up to security risk. In addition to securing applications, securing a
widespread user base – including employees, contractors, partners, and customers – can be a
complex endeavor, especially when all users require varying levels of access to different types
of information.
Modern management brings together the various elements of management and security to
control all devices, applications, and users from a single pane of glass.
What are the Benefits of Modern
Management?
There are four major benefits of adopting a modern management approach, which benefit
users and sysadmins:
Reduced IT Burden: Modern tools enable many routine IT functions to be automated so that
only exception handling requires direct IT intervention. Taking automation, a step further, leaders
in modern management provide the ability to orchestrate entire IT workflows. Cloud-native
self-service tools help end users and IT by further reducing the need for IT to initiate tickets or
reset passwords.
Robust Security: Having a single pane of glass to monitor and manage multiple security
functions simplifies and strengthens security enterprise-wide. Admins can manage patches,
allowlist/denylist, zero-trust network access (ZTNA), and email security all from a single console.
Additionally, provisioning users, devices, and applications from a single console enables IT
professionals to manage all endpoints efficiently.
Supports Enterprise Modernization: An increasingly distributed workforce that utilizes a broad
range of devices presents many challenges, such as delivering a modern, user experience,
access to legacy and mobile applications from anywhere, and, of course, security. Modern
management enables a consistent experience for both the users and the IT teams that are
responsible for managing, supporting, and deploying users and applications.
Consumer-like Consistent User Experience (UX): Thanks to the gamification and
consumerization of IT, users now expect the same kind of experience for enterprise applications
that they enjoy with their mobile phones and games. Modern management helps accelerate
everything from application launch time to what the user sees on their screen, regardless of
device or connectivity.
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What is Modern Management?

How has Modern Management Evolved?

Early IT management revolved around troubleshooting physical mainframe and

The increasing complexity created by supporting an ever-growing list of applications and

Why Is Modern Management Important?

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