IBM Sterling

IBM Sterling
Order Management
Deliver optimal customer experiences with a
complete omnichannel order fulfillment platform

With customizable rules, real-time inventory

visibility, and dynamic fulfillment, you’ll feel
confident to seamlessly take orders, say
‘yes’ more often, and present a committed
delivery promise.

Featured highlights
Inventory visibility Order orchestration
Provides a single, scalable, real-time Offers configurable, automated order workflows
view of inventory and demand across data and a unified dashboard where users can modify,
sources, including insights into global cancel, track, and monitor orders in real-time
inventory ATP, inventory thresholds, and across channels and the business.
supply-demand matching.
Configure, price and quote
Optimized order sourcing Provides online capabilities for customers or sales
Analyzes and simulates orders and business to select, configure, price, and order complex
scenarios to identify the best sourcing decisions products and solutions. The solution can also
to balance and improve capacity. automate pricing and approval processes.

Physical location experience Reverse logistics

Offers in-store product and inventory search, in- Manages returns dispositioning, accepts cross-
store fulfillment flexibility (BOPIS, SFS, STS), line- channel returns, and provides visibility into
busting, and omnichannel return capabilities. return order status – all to optimize inventory and
customer satisfaction while increasing value.
Artificial Intelligence-infused execution
Optimizes fulfillment execution and inventory Supplier collaboration
levels, improves cost-to-serve, and balances Manages and monitors inbound purchase orders,
fulfillment operations with state-of-the-art links inbound orders with inventory supply and
machine learning capabilities. availability, and sets and receives alerts on
inbound inventory and events.

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Optimized for today,
prepared for tomorrow

Sterling Order Management helps transform Marketplace Social networks

businesses with an advanced order management Retail store Warehouses /

Store DCs
Experience

platform that provides centralized, real-time Call Center

Experience
Delivery &
Service
Call Center Scheduling Manufacturers /
visibility into, and management of, inventory, orders, Vendors

and fulfillment across the network. Optimized Order Configure,

Sourcing Price,
Quote
Kiosks
3PLs
Order Capture, Source,
The solution augments existing systems to meet the Orchestration Fulfill, Service,
Optimize
Reverse
Logistics

demands of connected commerce. Sterling Order Mobile ibilit

y Vis -
y
Service
ntor le-to S
Colla upply Providers
Inve Availab e Technology
Management is offered as cloud, hybrid cloud, or on- &
Pro m is Leadership
bora
tion

premises (containers or traditional) solution models eCommerce

Cloud-First
Architecture
Advanced
Analytics
Retail stores
to enable flexible integration and accelerate your Business
Services &
Business
User
Customer Channels Open APIs Friendly Inventory Supply &
digital transformation. Service Sources

Make and keep more

customer promises
Accelerate digital transformation Maximize opportunity
Simplify your digital transformation by creating a streamlined Empower your sales and customer service teams with the
and modern sales, order, and delivery management platform. capabilities they need to convert every selling and service
interaction into an opportunity to expand the order and
Build a loyal customer base satisfy customers.
Elevate the customer experience by providing your team
and customers with real-time visibility into orders, inventory, Reduce costs
and fulfillment. Serve customers in the channel they prefer Make more informed and cost-conscious decisions based on
and ensure you provide a frictionless customer experience. real-time visibility into inventory and delivery data. Predict and
meet demand surges and fluctuations; avoid costs associated
with over-promising such as rush delivery charges; and optimize
inventory carrying and delivery costs.

Explore the IBM Sterling

Order Management demo

IBM Sterling