Basic Operations Training Program

Management Trainee Workbook — Shift Management

Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

SHIFT MANAGEMENT CERTIFICATION FORM

Instructions:
1. Accomplish the activities identified below with the appropriate coaching and guidance from your BOTP coach
2. Your BOTP coach will tick the box as you perform each task.
3. Your BOTP coach will discuss your accomplishments and critical incidents at the end of the shift.
4. Ask your BOTP coach to sign on the designated space below.

Service Area - Opening

OPENING THE SHIFT I F C CRITICAL INCIDENT
A. Safety and Security Check
Activities
Look for anything unusual before opening the restaurant. Inspect if
there is a sign of robbery of forced entry from the outside.

Check cleanliness and condition of outside premises and facilities:

sidewalk, signboard, glass panel, glass doors/roll-up.

Open the store in the presence of the guard and/or the crew
Open exhaust and turn on necessary lights and breakers, Check
condition of circuit breaker. Panels are properly labeled.

Open the Management Team (MT) office. Conduct visual check on

vaults and cabinets. Look out for any unusual security issues.
B. Opening Tasks
Check cleanliness and condition of the following areas: dining area,
restroom, utility room, and counter area
Check and turn on the following:

• POS units including printer and cash drawer

• Facility Terminals (Ex: Happy Plus , B-code terminals and

network)

• Translites, posters, and other merchandising program

• Necessary lights and breakers in the counter and dining area

• Sound system and at the right volume

• ACU and check restaurant temperature setting

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

Activities I F C CRITICAL INCIDENT

Conduct opening procedures for applicable Business Channels

Gather relevant information such as:

• FSC Status
• Sales Trend
• Events within the RTA
• Bulk Orders, JKP
• Marketing Events, Promo
• Other endorsement from previous shift

Record all the observations made during the initial procedures using
the Management Activity Checklist (MAC) form

Give drawer fund to the opening cashier/s (if applicable)

C. Pre-shift Tasks

Read the MAP to check if there are any special events (ex: Bulk
Orders, JKP) or concerns that may need attention while running the
shift.

Make a quick assessment of the area or shift based from MAC:

• Make sure there is enough cash change especially before peak

periods

• Undercounter shelves are adequately stocked with packaging

supplies enough to meet peak demands.

• Make sure dining crew members know the “zones” they will be
attending to during operations especially during peak periods

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

Activities I F C CRITICAL INCIDENT

Check 4M’s (Man, Machine, Method, and Materials)

A. MANPOWER

- Get the Job order template of the service team for the day
including JEDS, DT and JKP Team

- Do crew positioning and plot breaktime schedule of the job order

template

- Check grooming and monitor sanitary, safety, ad security practices

of crew.

B. MACHINE

- Check POS, Credit/debit, happyplus , b-code terminals are

functional

C. Method

- Monitor and check fund count and documentation

D. MATERIAL

- Ensure completeness of funds (MCF, DCF, PCF)

- Sign the accountability and cash count form

- Ensure completeness of marketing materials such as translites,

posters, and merchandising materials
Create Gameplan for the day
Communicate Gameplan to the team
Ensure that restaurant opens to customers on time, according to
published business hours

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

RUNNING THE SHIFT I F C CRITICAL INCIDENT

Activities

A. Floor Control
Stay on floor.
Be observant on what’s going on and act on matters needing
Manager’s attention
Do travel path at least every 30 minutes
Give timely breaks to crew members based on prepared breaklist and
actual store hours worked
Check grooming and proper hygiene practice of crew (ex: washing
hands) while station
Conduct floor control in the service area

Perform cashier sign-on in the assigned POS

Perform transaction modification and cancellation (ex: modify/Void

orders, cancel a transaction, refund a transaction)

Perform discount in the POS (ex: employee discount,

Senior Citizen discount, Person with Disability (PWD) discount)

Perform cash pull-outs on the following situation:

- Drawer limit/ Cash pull-out
- Emergency Cash Pull-out from Sales
- Counterfeit/Fake and non-negotiable bills and coins
- Sales endorsement during cashier break

Perform Cashier log off and generate the cashier’s cut-off report

Issue Manual Official Receipts (OR)

- Upon customer request
- POS/ Back Office System (BOS) is down
- Transition to next business date (during EMD)
Ensure completeness of checklists in the MAP
- Service Checklist (at least once a week)
- Safety and Security checklist (at least once a month)

Conduct OPA analysis method

Date accomplished
Management Trainee Signature
BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

Activities I F C CRITICAL INCIDENT

Check the PEP

A. PEOPLE

- Make sure to add more people at the counter when sales start to build-up
- Check if Cash Control procedures are being followed
- Assign fastest crew to the counter lines where customers line up most

B. EQUIPMENT

- Check equipment at the Center Island (ex: Post mix)

- Check softserve machine
- Make sure that POS/payment facility terminals are operating properly
- Make sure all aircon units and facilities are at the dining area are operational

C. PRODUCT

- Replenish the under counter shelves with packaging materials

- Make sure the dining crew stock the service stations
Set the pace of the counter

Keep the lines moving

- Assign Outside Order Taker (OOT) to keep lines moving
Keep an eye on pending orders and have these filled up at once

Ensure the cleanliness of the customer areas

Look out for opportunities to give extra service—Alagang Jollibee

Be on alert for possible complaints

- keep eyes and ears open for signs of possible complaints
Keep periodic track of sales and keep your team informed

Make sure that Systematic Marketing Promotions and LSMs are implemented
properly
Ensure the security and safety customers

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

Activities I F C CRITICAL INCIDENT

A. Administrative Tasks (Off-floor)

Implement Cash Control Procedures

- Conduct spot audits of cash drawer sales randomly

Monitor accomplishment of the following logbooks:

- Daily Cash Position Report (DCPR)
- Sales Performance Logbook (SPL)

B. Shift Endorsement
Prepare an endorsement report or log covering the 4Ms at the end of the shift

A. MANPOWER

- Cover the following endorsement details:

* KSA
* Grooming
* Station assignments
* Secondary duties

B. MACHINE
- Cover the following endorsement details:
* Functionality
* Condition and state of the equipment (calibration, calls made to Service
Eng’g or Supplier’s technician

C. METHOD

- Cover the following endorsement details:

* Training and certification of crew by 3P Team Leader
* Customer Survey
* Suggestive Selling
* Preventive Maintenance
* OPA analysis

D. MATERIALS

- Ensure that critical stock levels are replenished prior to endorsement

- Cover the following endorsement details:
* Stocks received during the shift
* Documents, memos and manuals received
* Stocks borrowed or returned for proper recording in the DIC
* Items with critical shelf life
* Critical or lapsed items
* Thawed items for the remaining business hours
* Other unusual events during the shift
Date accomplished
Management Trainee Signature
BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

SHIFT MANAGEMENT CERTIFICATION FORM

Instructions:
1. Accomplish the activities identified below with the appropriate coaching and guidance from your BOTP Coach
2. Your BOTP coach will tick the box as you perform each task.
3. Your BOTP coach will discuss with you your accomplishment and critical incident at the end of the shift.
4. Ask your trainer to sign on the designated space below.

Service Area - Closing

Activities I F C CRITICAL INCIDENT

* Pre-shift Tasks

Read the MAP to check if there are any special events (ex: Bulk
Orders, JKP) or concerns that may need attention while running the
shift.

Make a quick assessment of the area or shift based from MAC:

• Make sure there is enough cash change especially before peak

periods

• Undercounter shelves are adequately stocked with packaging

supplies enough to meet peak demands.

• Make sure dining crew members know the “zones” they will be
attending to during operations especially during peak periods

Record all the observations made during the initial procedures using
the Management Activity Checklist (MAC) form

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

Activities I F C CRITICAL INCIDENT

C. Pre-shift Tasks

Read the MAP to check if there are any special events (ex: Bulk
Orders, JKP) or concerns that may need attention while running the
shift.

Make a quick assessment of the area or shift based from MAC:

• Make sure there is enough cash change especially before peak

periods

• Undercounter shelves are adequately stocked with packaging

supplies enough to meet peak demands.

• Make sure dining crew members know the “zones” they will be
attending to during operations especially during peak periods

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

Activities I F C CRITICAL INCIDENT

Check 4M’s (Man, Machine, Method, and Materials)

A. MANPOWER

- Get the Job order template of the service team for the day
including JEDS, DT and JKP Team

- Do crew positioning and plot breaktime schedule of the job order

template

- Check grooming and monitor sanitary, safety, ad security

practices of crew.

B. MACHINE

- Check POS, Credit/debit, happy plus , b-code terminals are

functional

C. Method

- Monitor and check fund count and documentation

D. MATERIAL

- Ensure completeness of funds (MCF, DCF, PCF)

- Sign the accountability and cash count form

- Ensure completeness of marketing materials such as translites,

posters, and merchandising materials

Communicate gameplan to the team

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

RUNNING THE SHIFT I F C CRITICAL INCIDENT

Activities

A. Floor Control
Stay on floor.
Be observant on what’s going on and act on matters needing
Manager’s attention
Do travel path at least every 30 minutes
Give timely breaks to crew members based on prepared break list and
actual store hours worked
Check grooming and proper hygiene practice of crew (ex: washing
hands) while station
Conduct floor control in the service area

Perform cashier sign-on in the assigned POS

Perform transaction modification and cancellation (ex: modify/Void

orders, cancel a transaction, refund a transaction)
Perform discount in the POS (ex: employee discount,
Senior Citizen discount, Person with Disability (PWD) discount)
Perform cash pull-outs on the following situation:
- Drawer limit/ Cash pull-out
- Emergency Cash Pull-out from Sales
- Counterfeit/Fake and non-negotiable bills and coins
- Sales endorsement during cashier break
Perform Cashier log off and generate the cashier’s cut-off report

Issue Manual Official Receipts (OR)

- Upon customer request
- POS/ Back Office System (BOS) is down
- Transition to next business date (during EMD)
Ensure completeness of checklists in the MAP
- Service Checklist (at least once a week)
- Safety and Security checklist (at least once a month)
Conduct OPA analysis method

Date accomplished
Management Trainee Signature
BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

Activities I F C CRITICAL INCIDENT

Check the PEP

A. PEOPLE

- Make sure to add more people at the counter when sales start to build-
up
- Check if Cash Control procedures are being followed
- Assign fastest crew to the counter lines where customers line up most
B. EQUIPMENT

- Check equipment at the Center Island (ex: Post mix)

- Check softserve machine
- Make sure that POS/payment facility terminals are operating properly
- Make sure all aircon units and facilities are at the dining area are
operational

C. PRODUCT

- Replenish the under counter shelves with packaging materials

- Make sure the dining crew stock the service stations
Set the pace of the counter

Keep the lines moving

- Assign Outside Order Taker (OOT) to keep lines moving
Keep an eye on pending orders and have these filled up at once

Ensure the cleanliness of the customer areas

Look out for opportunities to give extra service—Alagang Jollibee

Be on alert for possible complaints

- keep eyes and ears open for signs of possible complaints
Keep periodic track of sales and keep your team informed

Make sure that Systematic Marketing Promotions and LSMs are implement-
ed properly
Ensure the security and safety customers

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

CLOSING THE SHIFT I F C CRITICAL INCIDENT

A. Pre-closing Tasks
Activities

Do the necessary cut-off and cashier’s clearing procedures

Close all dining areas not occupied by customers (JKP/Function areas, 2nd and
3rd floors
Leave enough dining area open for customers

Ensure that condiments’ dispenser are still available at the service station for
customers’ use
Read additional endorsements (if any) from the Managers on the FSC work-
book
Manage administrative pre-closing tasks

B. Closing Tasks

Conduct sales cut-off on closing cashiers and all applicable channels

Take the POS readings

Lock the front door upon the exit of the last customer

Supervise the cleaning of the counter, dining, JKP, DT, and JEDS area
(including motorcycles)
Accomplish the sales report

Audit MCF/ CDF funds

Ensure all sales packs are inside the drop-slot vault

Accomplish the SPL and DCPR

Perform data back-up procedure every 1st week of the month in the AMWS

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

Activities I F C CRITICAL INCIDENT

C. Post Shift Tasks
Evaluate the Restaurant’s performance in terms of service areas

Check the MAC and Critical Incidents for specific details of experiences
during the shift.
Inspect the cleanliness and orderliness of the counter and dining areas

Ensure that the following are closed/turned off and unplugged

- Aircon
- POS units, payment facility terminals, UPSs
- Post mix and Taylor Machine
- Sign boards, product posters
- Faucets
- Email PC/Back-office (AMWS/BOS)
- Printer
- Main Control Panel
Close and lock all vaults, drawers and cabinets

Close and lock MT office

Leave some lights on inside (and/or outside) the restaurant after clos-
ing as an additional security measure
Turn off breakers

Discuss the gameplan results and post shift evaluation to the closing
team
Lock the front/entrance door

Leave the restaurant

Date accomplished

Management Trainee Signature

BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

SHIFT MANAGEMENT ASSESSMENT

INSTRUCTIONS:
1. Observe how your crew works at the station
2. Take note of the FSC deviations during initial, follow up and certification using the shift
assessment form
3. Analyze the situation and identify the Root Cause of the Deviation
4. Recommend Corrective action plan to address the deviation
5. Discuss with your BOTP Coach
* If there are no noted deviations, kindly place “N/A”.

At the end of the discussion, get feedback from your BOTP Coach and ask him/her to sign the
designated space below.

INITIAL (OPENING)

Shift Deviations Root Cause Analysis Corrective Action Plan

(Service Area)

Service

Cleanliness and Condition

Sales

Feedback from BOTP Coach:

___________________________
BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

SHIFT MANAGEMENT ASSESSMENT

INSTRUCTIONS:
1. Observe how your crew works at the station
2. Take note of the FSC deviations during initial, follow up and certification using the shift
assessment form
3. Analyze the situation and identify the Root Cause of the Deviation
4. Recommend Corrective action plan to address the deviation
5. Discuss with your BOTP Coach
* If there are no noted deviations, kindly place “N/A”.

At the end of the discussion, get feedback from your BOTP Coach and ask him/her to sign the
designated space below

FOLLOW-UP (OPENING)

Shift Deviations Root Cause Analysis Corrective Action Plan

(Service Area)

Service

Cleanliness and Condition

Sales

Feedback from BOTP Coach:

___________________________
BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

SHIFT MANAGEMENT ASSESSMENT

INSTRUCTIONS:
1. Observe how your crew works at the station
2. Take note of the FSC deviations during initial, follow up and certification using the shift
assessment form
3. Analyze the situation and identify the Root Cause of the Deviation
4. Recommend Corrective action plan to address the deviation
5. Discuss with your BOTP Coach
* If there are no noted deviations, kindly place “N/A”.

At the end of the discussion, get feedback from your BOTP Coach and ask him/her to sign the
designated space below

CERTIFICATION (OPENING)

Shift Deviations Root Cause Analysis Corrective Action Plan

(Service Area)

Service

Cleanliness and Condition

Sales

Feedback from BOTP Coach:

___________________________
BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

SHIFT MANAGEMENT ASSESSMENT

INSTRUCTIONS:
1. Observe how your crew works at the station
2. Take note of the FSC deviations during initial, follow up and certification using the shift
assessment form
3. Analyze the situation and identify the Root Cause of the Deviation
4. Recommend Corrective action plan to address the deviation
5. Discuss with your BOTP Coach
* If there are no noted deviations, kindly place “N/A”.

At the end of the discussion, get feedback from your BOTP Coach and ask him/her to sign the
designated space below

INITIAL (CLOSING)

Shift Deviations Root Cause Analysis Corrective Action Plan

(Service Area)

Service

Cleanliness and Condition

Sales

Feedback from BOTP Coach:

___________________________
BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

SHIFT MANAGEMENT ASSESSMENT

INSTRUCTIONS:
1. Observe how your crew works at the station
2. Take note of the FSC deviations during initial, follow up and certification using the shift
assessment form
3. Analyze the situation and identify the Root Cause of the Deviation
4. Recommend Corrective action plan to address the deviation
5. Discuss with your BOTP Coach
* If there are no noted deviations, kindly place “N/A”.

At the end of the discussion, get feedback from your BOTP Coach and ask him/her to sign the
designated space below

FOLLOW-UP (CLOSING)

Shift Deviations Root Cause Analysis Corrective Action Plan

(Service Area)

Service

Cleanliness and Condition

Sales

Feedback from BOTP Coach:

___________________________
BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.
 Basic Operations Training Program
Management Trainee Workbook — Shift Management
Date Effective: Oct 2019 Prepared by/Date : AHS/ MAG/ Oct 31, 2019
Issue Revision No: 02-00 Reviewed by/Date: GLB/ Nov 4 2019
Document Code: JBTD-WB033 Page of 80 Approved by/Date: GLB / Nov 8 2019
Controlled Locations:
Reason for Revision: BOTP Improvement—Ready ARM 3

SHIFT MANAGEMENT ASSESSMENT

INSTRUCTIONS:
1. Observe how your crew works at the station
2. Take note of the FSC deviations during initial, follow up and certification using the shift
assessment form
3. Analyze the situation and identify the Root Cause of the Deviation
4. Recommend Corrective action plan to address the deviation
5. Discuss with your BOTP Coach
* If there are no noted deviations, kindly place “N/A”.

At the end of the discussion, get feedback from your BOTP Coach and ask him/her to sign the
designated space below

CERTIFICATION (CLOSING)

Shift Deviations Root Cause Analysis Corrective Action Plan

(Service Area)

Service

Cleanliness and Condition

Sales

Feedback from BOTP Coach:

___________________________
BOTP Coach Signature

This material is for JOLLIBEE use only. Any unauthorized use or reproduction is prohibited.