Q&A Session for Service Now

Session number: 1704454801

Date: 26 August 2021
Starting time: 08:56

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###Rachana Gudivada#### - 09:18#

Q: #in now service learning when i registered to live class it shows it will take
24 hrs but its been 2 days it is showing registration is pending.####
##Anish Bose#### - 09:26#
A: #wait for few more days###
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###TANIYA ANAND#### - 09:29#

Q: #Is it mandatory to do the courses? or we can prepare by ourselves and give the
exam directly####
##Anish Bose#### - 09:31#
A: #go through your e-books###
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###Venkata Mani Krishna Pallela#### - 09:31#

Q: #What is the last date to finish the mandatory courses in the now learning
portal?####
##Anish Bose#### - 09:31#
A: #there is no such deadline###
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###Venkata Mani Krishna Pallela#### - 09:36#

Q: #But we have to complete the courses before the certification exam?####
##Anish Bose#### - 09:42#
A: #if you have time try to finish it, it will give you an extra edge###
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###Gourav Mittal#### - 09:42#

Q: #When will tomorrow's session over?The ending time was not written in mail.####
##Anish Bose#### - 09:43#
A: #please join the session and you will get to know about that###
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###Gourav Mittal#### - 09:44#

Q: #Who will be instructor in tomorrow's session?Coleena mam or someone else?####
##Anish Bose#### - 09:45#
A: #there will be someone from Servicenow###
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###Bheesetty Jyothi Surya Sravanthi#### - 09:44#

Q: #How to create a test instance?####
##Anish Bose#### - 09:49#
A: #test instance is used for UAT purpose, it is same as all the other
instances (eg. dev.prod)###
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###Bheesetty Jyothi Surya Sravanthi#### - 09:51#

Q: #Can we use webcam mobile app and use our mobile camera as webcam for exam or we
should defenitely buy an external webcam ?####
##Anish Bose#### - 09:55#
A: #webcam mobile app not going to work ###
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###Gourav Mittal#### - 09:54#

Q: #Will the session start at 10:30 as written in mail or earlier?####
##Anish Bose#### - 09:55#
A: #yes###
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###Gourav Mittal#### - 09:54#

Q: #What will happen in tomorrow session?####
##Anish Bose#### - 09:58#
A: #there will be some announcements regarding hackathon and certification###
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###Amit Admane#### - 10:19#

Q: #diff bet catalog admin and catalog manager ?####
##Anish Bose#### - 10:23#
A: #catalog admin - Can manage the Service Catalog application, including
catalog categories and items.##
##Anish Bose#### - 10:23#
A: #catalog manager - Can view and assign catalog editors to their
categories. Can also create, modify, and publish items within their categories.###
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###Lavanya R#### - 11:11#

Q: #Is it enough if I go through ADF eBook to clear CAD certification?####
##Anish Bose#### - 11:13#
A: #go through both ADF and Fundamentals ebook###
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###Yogesh Verma#### - 11:33#

Q: # only ADF and fundamentals E-book are sufficient or we have to read Scripting
E-book Also?####
##kalaivani natarajan#### - 11:31#
A: #read scripting too###
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###Yogesh Verma#### - 11:44#

Q: # What is the difference between field label and field value?####
##kalaivani natarajan#### - 11:48#
A: #filed label its an name of th filed, value its the data###
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###Yogesh Verma#### - 11:48#

Q: # How could I know the field name of a particular field label in a form?####
##kalaivani natarajan#### - 11:49#
A: #you can see it on the tabel, column or right click on the filed and get
it###
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###Gourav Mittal#### - 11:52#

Q: #when will cad exam held?####
##kalaivani natarajan#### - 11:50#
A: #it will be mentioend shortly###
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###Sanchita Yadav#### - 11:50#

Q: #It's better to write query in Glide Query or Glide Record..?####
##kalaivani natarajan#### - 12:01#
 A: #yes###
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###AKSHAY KUMAR#### - 11:57#

Q: #What we have to do in hackathon, some breifing about it?####
##kalaivani natarajan#### - 12:01#
A: #it will detailed on tomorrows session###
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###Gourav Mittal#### - 12:02#

Q: #Path to create a new change request?####
##kalaivani natarajan#### - 12:02#
A: #application navigator > change request > create new###
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###Gourav Mittal#### - 11:52#

Q: #Date?####
##kalaivani natarajan#### - 12:21#
A: #12.30 to 1.30###
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###Gourav Mittal#### - 12:22#

Q: #what will be lunch time?####
##Anish Bose#### - 12:28#
A: #you can go for lunch whenever you want###
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###Ishwar Havagi#### - 12:32#

Q: #When there is briefing session by kennath sir? so that we can have lunch
accordingly..####
##Anish Bose#### - 13:14#
A: #he will be joining at 2pm IST###
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###Yogesh Verma#### - 11:45#

Q: # Difference between field label and field name?####
##Anish Bose#### - 13:25#
A: #field name is the logical name of that field###
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###Akshay Dhavan#### - 14:04#

Q: #Will hackathon will be individual or performed in grp?####
##kalaivani natarajan#### - 14:04#
A: #it will be informed shortly###
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###Dibya Sarkar#### - 14:33#

Q: #Sir what about the CSA certification ? Are we gonna take this ?####
##kalaivani natarajan#### - 14:50#
A: #you can take it later###
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###Abhinandan Nayak#### - 14:34#

Q: #i was mapped to a project and it was cancelled due to this training, after
service now will i get that project?####
##kalaivani natarajan#### - 14:50#
A: #depending upon the openings###
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###Agnideep Podder#### - 14:34#
Q: #How long will be the awareness session tomorrow?####
##kalaivani natarajan#### - 14:50#
A: #few hours###
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###Mohit Sharma#### - 14:36#

Q: #which ebook we need to complete for cad?####
##kalaivani natarajan#### - 14:51#
A: #all the 4 ebooks###
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###RAVITEJA SUNDURI#### - 14:38#

Q: #we have to fill the timesheet upto september 3 ?####
##kalaivani natarajan#### - 14:51#
A: #yes###