Hospitality-1 Assignments Written

Hospitality – 1 Assignment
Learner’s Name Sonu

FIAT/DVM/21-22/360
Course Title
Assessor’s Name Amitabh Pal
Internal Verifier
Name
Unit Number and Unit 7 Hospitality – Room Management
Title
Assignment Title Hospitality
Outcome Unit – 7
Number(s) and LO1 : Explore the growth of the hotel industry
Statement(s) LO2: Examine the effectiveness of front office
services LO3: Investigate the role of
housekeeping
LO4: Use Fidelio software for Hotel Room Management
Date Set Hand In Date
Learner Declaration
I confirm that the work submitted for this assignment is my own.
Learner’s Name Date
Instruction Your assignment will not be accepted
if it does not contain the list of source
details of the text material referred to
and the details of the people
contacted in accomplishing this
project and the tasks attached.
Introduction
Purpose/Aims
 Explain the growth of the hotel industry worldwide
 Compare the facilities of different types of hotels in

India
 Analyse the range of services provided by the
front office to meet guest expectations, using
appropriate terminology
 Explain the importance of the role of housekeeping
 Compare a range of amenities supplied for different
types of guests
 Demonstrate the reservation process through correct
use of Fidelio
 Evaluate the benefits of technology to the hotel, staff,

and guests who come into contact with the front
office.
Backgroun You have been selected as a Front Office Assistant of a 5 star
d or Hotel. As part of your six months Probation you will undergo
Scenario on the job exposure in Accommodation Operations & handle
various situations which are typical to Hotel operations. On
successful completion of this period you will be deputed as a
Front Office Supervisor with independent responsibilities.
Keeping this in mind you should take a lot of initiative &
approach your assignments in an individualistic & creative
manner.
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take upto One week to submit the Assignments
Ques 1. Select two renowned chains of hotels (one domestic & one International) and
trace its history right from the time of its inception. Also compare the facilities
offered by the hotel chains. Write your findings below. (PASS)
Ans. Accor Hotel

Accor Was Founded In 1963 By Paul Dubrule And Gérard Pélisson In Paris, France. In
1967, They Founded The Hospitality Group Société D'investssement Et
D'exploitaton Hoteliers (Shieh) And Opened The First Novotel Hotel Outside Lille In
Northern France. Novotel, Inspired By American Motels, Was A New Concept In
France, Between High-End Palaces And Independently Operated Hotels, Offering
Comfortable Rooms, A Restaurant And A Parking, With An Industrialization Model
For Rapid Growth. In 1983, Novotel-Shieh Acquired And Merged With The Group
Jacques Boral International To Create The Accor Group, Which Was Introduced To
The Paris Stock Exchange The Same Year. Sebastian Bazin (Born 9 November 1961)
Is A French Businessman. He Is The Chairman And Chief Executive Officer Of Accor
Hotels.
Oberoi Hotel
The Foundations Of The Oberoi Group Date Back To 1934 When The Rai Bahadur
Mohan Singh Oberoi, The Founder Of The Group, Bought Two Properties: The
Maidens In Delhi And The Clarke's In Shimla. The Two Major Holding Companies Of
The Oberoi Group Are Eih Ltd And Eih Associated Hotels (Formerly East India
Hotels). P.R.S. Oberoi Is The Current Chairman Of The Oberoi Group. His Son,
Vikramjit Singh Oberoi, And His Nephew, Arjun Singh Oberoi Serve In The Capacities
Of The Joint Managing Directors At The Holding Companies.
Facilites Provided In Both
Accor. Oberoi
Spa ( ✓) ( ✓)
Semi open & outdoor restaurant (×). ( ✓)
Poolside bar. (✓). ( ✓)
Car parking. ( ✓). ( ✓)
Swimming pool/ Jacuzzi (✓). ( ✓)
Public computer (×). ( ✓)
Disable rooms & Interconnecting room (✓). (✓)
24 Hour security (✓). ( ✓)
Outside catering service (✓). ( ✓)

100 Seating capacity restaurant (✓). ( ✓)
45 Seating conference room (✓). ( ✓)
35 Seating private AC dining room (✓). ( ✓)
Sunset boat trip (×). (×)
24-Hour room service (✓). ( ✓)
Free wireless internet access (✓). ( ✓)
Laundry service (✓). ( ✓)
Tour & excursions (✓). ( ✓)
Meeting facilities. (✓). ( ✓)
E-Bike & horse cart rental (×). (×)
Airport transfers (✓). ( ✓)
Babysitting on request (×). ( ✓)
24-Hour doctor on call (✓). ( ✓)
Water purification system (✓). ( ✓)
Ques2. Explain how the Housekeeping department contributes towards earning

hotel revenue. Write your findings below. The findings should not exceed 10-15
sentences. Also, describe a standard room in a hotel, exhibiting the basic amenities
and facilities provided. (PASS)
Ans. The Housekeeping Department Is Responsible For Cleanliness, Maintenance,

Aesthetic Upkeep Of Rooms, Public Area, Back Area And Surroundings Of The Entire
Hotel. The Housekeeping Department Not Only Prepares
Clean Guestroom On A Timely Basis For Arriving Guest, But Also Cleans And
Maintains Everything In The Hotel So That The Property Is As Fresh And Attractive
As The Day It Opened For Business. Housekeeping, Thus, Is An Ancillary Department
That Contributes In A Big Way Towards The Overall Reputation Of A Property.
Revenue Earned From Hotel Room Sales Accounts For More Than 50% Of Total
Hotel Sales And Almost 60% - 70% Of The Net Profit.
Standard Room:-
A Standard Room Comes In The Category Of The Hotel’s Cheapest Room. It Is A
Type Of Single Room, Which Has A King-Size Bed, Or As Two Beds — This Room Is
Decorated With Two Queen-Size Beds. A Standard Room Includes All Kinds Of Basic
Facilities Such As A Table, Chair, Desk, Cupboard, Dressing Table, DVD Player,
Television, Telephone, Coffee Maker And A Private Bathroom. Offerings Other
Amenities In The Standard Room Also Depend On The Type Of Hotel. For The
Example, Two-Star Hotels Can Provide Slightly More Than The Basics. The Standard
Rooms Of A Five-Star Hotel Include Fat-Screen Tvs, Separate Bars, Expensive Bath
Tubs And Designer Interior Decoration In The Room. The Hotel Marble City Has
Been Equipped With All These Facilities In All Standard Rooms.
Ques 3. You have prepared a layout of a standard room as per the current
scenario of the hotel industry. After analysing the guest supplies, amenities, décor
and cleaning standards, design a standard room for future.
(You can describe the layout in a few lines)
Explain as to how the hotel with updated room facilities can create a niche in the
industry. (DISTINCTION)
OR Answer the Question below
Design a brochure with specially designed packages to up-sell a hotel in the off-
season. Explain how the various packages will be successful in bringing business
during the off-season. (DISTINCTION)
Ans. We can update the room like that we should change the room environment
according to the season
We should change electronics into touch screen e.g. T.V
We can change normal walls into 3D walls
Some automatic functions like whenever a guest enter in a room lights should be ON
automatically
Hotels can offer guests smart rooms, which allow them to create an entirely
personalized environment.
Smart room occupants can adjust lighting, temperature, and audio-visual devices
directly from their Smartphone or a universal remote provided by the hotel.

Hospitality-1 Assignments Written

Uploaded by

Copyright:

Available Formats

Hospitality-1 Assignments Written

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Hospitality-1 Assignments Written

Uploaded by

Copyright:

Available Formats

Hospitality – 1 Assignment

Learner’s Name Sonu

 Compare the facilities of different types of hotels in

 Evaluate the benefits of technology to the hotel, staff,

Ans. Accor Hotel

Facilites Provided In Both

Outside catering service (✓). ( ✓)

Ques2. Explain how the Housekeeping department contributes towards earning

Ans. The Housekeeping Department Is Responsible For Cleanliness, Maintenance,

OR Answer the Question below

We should change electronics into touch screen e.g. T.V

We can change normal walls into 3D walls

You might also like