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Questions and Answer

The document contains sample interview questions and answers for a customer service role at an e-commerce company. The questions cover topics like the applicant's work experience, qualities of good customer service, tools used in previous roles, reasons for wanting to work at the company, strengths and weaknesses. The answers provide details about the applicant's background and qualifications for the role.

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Lloyd Eman Balucos
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816 views2 pages

Questions and Answer

The document contains sample interview questions and answers for a customer service role at an e-commerce company. The questions cover topics like the applicant's work experience, qualities of good customer service, tools used in previous roles, reasons for wanting to work at the company, strengths and weaknesses. The answers provide details about the applicant's background and qualifications for the role.

Uploaded by

Lloyd Eman Balucos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Sample interview questions:

Talentpop: Customer service agent for top e-commerce brands. TalentPop helps fast
growing e-commerce businesses provide an exceptional customer service experience.

What is your idea about E-commerce?


- Electronic commerce refers to buying and selling goods or services using the
internet.

1. Tell me about yourself, your hubbies and likes.

Answer: I have been working as a customer service for one year with T-Mobile last
June 2020 to June 2021 and 6 months as technical support / customer service with
AT&T from October 2021 to April 2022. Seeing myself working in BPO for the first
time, I saw myself passionate about learning new skills in a larger working
environment.

What I love to do are playing instruments, reading books, navigating different


websites in the internet to check what they can offer. Indeed, reading books is
where my heart is.

2. What are the qualities of good customer service?

Answer: The qualities of a good customer service that we must possess are: Problem
solving skills, clear communication, friendly attitude, empathy, product/service
knowledge and a strong time management. Once we develop these right skills, we are
one step ahead for being a good customer service.

3. What are the tools had you used from your previous jobs?

Answer:With T-Mobile, the tools I've used was Avaya, Samson, Grand Central, Atlas,
WLNP, and Siniverse. With At&t, it's Opus, Telegence, CCKM, Support.google.com,
support.apple.com, at&t device support, device life cycle tool, order tracker, at&t
zone, torch, geo link, customer snapshot, RMA, clarify, Ozmo and RST. Personally, I
didn't encounter Shopify, Zendesk and Gorgiaz yet but I will commit myself to learn
by heart how to use them.

4. Why should be the reason for you to leave this company?

Answer: I see no reasons for me to leave this job nor do I have any plans of
changing career in the near future. So as long as I see myself growing, I will stay
in this company.

5. What are your strenght and weaknesses?

Answer: One of my strenght is that I'm a fast learner and I can teach myself
different skills. My weakness is that I don't have much experience as customer
service and I think my ability to learn fast will help me overcome that weaknesses.

6. Why do you want to work for our company?

Answer: From my research, I found that your company has a great value such us
integrity and professionalism. I like that you always look after the wellbeing of
your employees. I also like that your company values quality performance and for
me, it will be a great opportunity to be part of a company that has high regard to
both people and performance.

7. Why do you want to work in an e-commerce?


Answer: I want to work in a e-commerce company because I believe that I have
something to contribute to this industry. I know that this environment can be
stressful at times, but I know that I can handle stress very well. Also, amidst of
this pandemic, BPO employees are required to go back onsite. I wanted to stay at
home to be safe. And it's the kind of lifestyle that I see myself immersing in.

8. What is your edge among other applicants?

Answer: Since the job is a customer service, it requires people who can communicate
with customers very well. My best advantage is my strong background in customer
service and solid experience in handling different types of customers. I can say
that I've dealt with different demands from the customer. If you hire me, Im going
to be a good fit for this job since I really take my job seriously since this is a
business for you and its important to get my job done right.

9. Why should we hire you for our company?

Answer: You should hire me because I have what it takes not just to be a customer
service agent but also to build a career in this industry. I have observed how
people work in this industry and I can say that I have the skills and the right
attitude to survive and stay long in this kind of environment. Even though its my
first time to work in this kind of set up, I know that I can and I will always give
a hundred percent in doing my job. I'm willing to go extramile to excel in my
performance and in that way I can contribute to the growth of this company.

10. What is customer service for you?

Answer: Customer service is one of the most important aspects of a business. The
customers are the bread and butter of a business. So its important that they get
the excellent service they deserve, whenever they need it or even when they dont
ask for it. With excellent customer service, customers will feel that theyre given
importance and the business is not only after the money.

11. What is customer satisfaction for you?

Answer: It is a measure of how happy and fulfilled customers are when doing
business with a certain company. It says a lot about their experience from
inquiring about products and services, purchasing or availing the products and
services of a company, and also the after care follow up provided once they used
the product or the service.

12. How can you achieve the best customer satisfaction?

Answer I can achieve the best customer satisfaction by giving excellent customer
service to customers and by resolving all their concerns, or leading them to proper
resolutions. Its also making an effort to answer all the questions. Most
importantly its by going the extra mile for the customers by putting them in the
front and center of everything.

13. How would you handle a call from an irate customer?

Answer: First of all, I will listen to my customer's questions and do my best to


understand the issue or concern. Inhale and exhale to help myself stay calm and
composed. Then once the customer is done explaining, I will acknowledge what he is
feeling at the moment by providing empathy statement. After that I will start
taking actions or do what needs to be done to help the customer.

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