Vidhya BS

PH: 9840199110 Email: [email protected]

Professional Experience:

● 'Product Owner' with ‘UST Global' Chennai, India from Oct 2021 – Present
● 'Deputy Manager – Business Analyst' with 'TVS Credit Services' Chennai, India from June 2019 – Sep
2021
● Senior System Analyst with 'SCB GBS’ Chennai, India from Feb 2016 - June 2019
● System Analyst with 'SCB GBS’ from June 2012 - Feb 2016

Summary:
● Overall, 10.9 years of professional experience in Project management, Agile and SDLC methodologies.
● An efficient Techno-functional analyst having extensive knowledge and expertise in BFSI, NBFC industry with
Retail Banking, Loans, Finance, Insurance, Telecom domain and Core product platform knowledge along with the
associated back-office processes.
● Experience in writing complex TSQL Queries (DDL and DML) involving various tables to create and maintain
database objects like Stored Procedures, Triggers, User defined functions, Views and Indexes
● Developed a thorough knowledge and maturity in all the phases of Software Development Life Cycle (SDLC)
● Analysing business client needs and preparing BRD, FSD and other required documents.
● Contributed to the development of core project deliverables including business cases, requirements analysis,
needs assessments, communication plans.
● Technical Proficiency includes Oracle SQL, SOAP API, HTML, Core JAVA coding to confirm the end user on
the additional functionalities/features for a web-based application.
● Ability in handling defect tracking, defect fixing, risk assessment and timely delivery of a project.
● Acts as SME to senior stakeholders and /or other team members.
● Experience in testing windows/web-based applications using manual testing techniques
● Good communication skills, capable of learning new technologies quickly, good team player.

KEY SKILLS AND COMPETENCIES:

● Oracle SQL
● Requirement Management
● Interface Design & Development (SOAP API)
● Agile/Scrum & Waterfall
● JIRA
● Software Development Life Cycle
● Project Planning

Technical Skills

Database Oracle 11g

Languages SQL
Web Technologies HTML 5, XML, Miro
Frameworks FileNet
Defect Tracking Tools MS OFFICE, JIRA , CONFLUENCE, SOAP UI, BUGZILLA,
Azure TFS.
Operating System Windows XP/Vista/7
IDE Eclipse (Galileo, Helios), Net beans
 Configuration Management Tortoise SVN, Jenkins
Tools
Other Apps/Tools Soap UI, Gel, SVN, SCM, WinSCP

Job Responsibilities:
● Identifying client requirements and developing Customized solutions; this involves understanding primary
objectives and implementing solutions based on established budgets
● Facilitates meetings with end users to capture user requirements, business procedures and identify system
requirements
● Proficient in finding, documenting (creating user stories) and reporting bugs within the proprietary software using
JIRA.
● Development, support, maintenance and implementation of small to medium components of a project module
which includes new development, break fixes and enhancements. Also, conducted POC for architecture
validation.
● Developed an Oracle SQL based core banking application for Standard Chartered Bank based on the business
requirement document and technical specification written based on the functional specification document
● Expertise in doing integration testing for checking the data flow
● Evaluate risks related to requirements implementation, testing processes, project communications and training
● Expertise in providing functional guidance and coaching to developers, and conducted code review.
● Constantly looking for ways to improve technical skills & managing team’s performance and progress.
● Coordinate with developer, team leads and project managers to ensure that the team is aware of all bugs which
may cause a project roadblock.
● Coordinate with testing team for preparing test plans, test scripts and provided guidance to do interface related
testing in SOAP UI.
● Perform Gap and Risk analysis to determine how to improve critical business functions such as, database and API
call performance.

Project Name: AIOps (Artificial Intelligence Operations)

⮚ Client: Key stakeholders (Muthoot, LoanDepot, NinetyOne, Investec)

Responsibilities:
● Managing and prioritizing the product backlog
● Translating product managers’ strategies to tasks for development
● Learning the market and customers’ needs
● Serving as a liaison between product and development
● Staying accessible to development to answer questions
● Providing constant release demos and prepared release documents
● Efficient knowledge in the intelligent process automation and auto resolution

Project Name: CRM (Customer one View)

⮚ Client: TVS Credit Services & TVS Motors (India)

TVS-Credit Services (Sales & Collections executives) integrated 40 different applications and developed
Customer 360 view application.
 Responsibilities:
● Analyze and collect the business requirements from the business users and explaining the same to developers.
● Developed the interface connectivity between 40 different applications, consolidated data and integrated with
these applications for end users customer reference.
● Monitoring the team, tracking and reporting the status of the project.

Project Name: Telecom project – Telecom (Contact center integration)

⮚ Client: iMarque, Taurus, Assureedge, ARMSoftTech

Project mainly focused on the various ways of promoting the TVS products using social platforms like FB, Voice bot,
Chatbot etc.

Project Name: Banking project – Saathi MSME (End Customers)

⮚ Client: TVS Credit Services

Project focus on facilitating the MSME business customers to make use of the app and check their loan details, make
their payment offers and discounts to engage them. It is an android based application.
Project Name: Banking project – Credit Card Retail Onboarding

⮚ Client: Standard Chartered Bank Employees (UAE)

eBundle is the application developed for handling bundle products like CASA + PL, CASA+PL+CC e.t.c.

Responsibilities:
● Analyze and collect the business requirements from the concerned internal teams.
● Performing integration and unit testing before releasing the user story to the testing team.
● Developed the interface connectivity (SOAP) between eOPS & other transaction processing systems like
ECAPS, Cards 400, RLS etc. using xslt.

Project Name: INDIA CASA (Current Account Savings Account)

⮚ Client: Standard Chartered Bank Employees (INDIA)

This project was focused mainly on creating a work tool for opening a current & savings account for India SCB
customers.

INTERPERSONAL SKILLS:
● Dedicated
● Smart working
● Confident and Fast learner
Qualification:
● Bachelor of Technology in Information Technology with 80.1% (FIRST CLASS) at SriRam Engineering
College, Chennai
● HSC with 86.5%at Lourdes Girls Higher Secondary School, Chennai
 ● SSLC with 91%at Lourdes Girls Higher Secondary School, Chennai

AWARDS & RECOGNITIONS:

● Bagged the Thank you Award in the year 2015 for Credit Card Retail Onboarding.
● Received a Certificate of Appreciation in the year 2016 for excellence in work.
● Received a Best Performer in the year 2021 for CRM implementation.
● Proved my excellence in quick release of the project in the current organization in very short span.
● Received a lot of appreciation e-mails from managers & head of the team as well.

DECLARATION:
I do hereby declare that the particulars of information stated above are true, correct and complete to the best of my
knowledge.

Date:
Place: Chennai
(Vidhya BS)