Learning and Development

Participant
Participant Guide
Guide

Speed of Trust
Self-Trust

Learning and Development Revised – April 5, 2021

Speed of Trust – Self-Trust
Course Objectives
This interactive training course explores FranklinCovey’s First Wave of Trust – Self-Trust. During this course, you
will explore the 4-Cores of Credibility and how they affect Self-Trust.

Upon completion, the learner will be able to:

• Understand the Cost of Trust (Trust Taxes and Dividends)
• Explain the 4-Cores of Credibility
• Identify your strengths as it relates to the 4-Cores of Credibility
• Develop a plan to include the 4-Cores of Credibility when building or enhancing
relationships
Course Etiquette
• Listen actively and attentively.
• Ask for clarification if you are confused.
• Do not interrupt on another.
• Challenge one another but do so respectfully.
• Build on one another’s comments; work towards shared understanding.
• One person speaks at a time.
• Speak from you own experience, without generalizing.
• Consider anything that is said in class to be strictly confidential.
Agenda
Opening Discussion – Importance of Trust 4
Let’s Discuss! 4
Concept of Trust 5
The Case for Trust 5
Let’s Discuss! 5
What is Trust? 6
Video: The Speed of Trust 6
Let’s Discuss! 6
The Hidden Variable 7
Trust Taxes 7
Trust Dividends 8
Group Exercise – Trust Taxes 9

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5 Waves of Trust – Wave 1 10
Self-Trust – The Principle of Credibility 10
Video: Self-Trust 10
Let’s Discuss! 11
4 Cores of Credibility 11
Group Exercise – The 4 Cores 11
Video: Credibility 12
Let’s Discuss! 12
Self-Reflection Questions – Who do you know? 13
The 4 Cores of Credibility: Self – Assessment 14
Let’s Discuss! 18
Self-Reflection Exercise – Compare Your Scores 18
Group Exercise – My Credibility Manifesto 19
Signaling Our Intent 20
Video: The Fly 20
Self-Reflection Questions 20
Self-Reflection Exercise – Trust Action Plan (TAP) 21
My Trust Action Plan (TAP) 22
My Trust Action Plan (TAP) 23
My Key Takeaways 24
Summary 24
Notes 25

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Opening Discussion – Importance of Trust
How would you define trust?

Why is trust important in today’s workplace?

Let’s Discuss!
Based on your thoughts and notes above, we’ll spend a couple of minutes sharing our ideas about the
importance of trust.

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Concept of Trust
• The Premise: The ability to create trust is the single most critical competency needed
today - and creating it is a learnable skill.

• The Intent: To help you increase your ability to develop, restore, and extend trust in
your key relationships at work and at home.

The Case for Trust

 Who do you trust in general?

 Who would you trust to do your job at work while you are on vacation?

 Who would you trust with your PIN—your Personal Identification Number to your bank
account?

 Who would you trust with your pets or your children?

 Who do you think trusts you?

Let’s Discuss!
We’ll spend a few minutes discussing the case for trust.

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What is Trust?
Trust is both a noun and a verb and can have several meanings. Our definition: “Trust is the confidence born of
the character and the competence of a person or an organization.” The opposite of trust is suspicion.

Video: The Speed of Trust

Watch for how your view of the word changes when you understand the economics of trust.

How does trust affect speed and cost?

How does your view of the world change when you are aware of the economics of trust?

How does trust affect you, your team, and your organization?

Let’s Discuss!
We’ll spend a few minutes debriefing the video and discussing your answers to the above questions.

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The Hidden Variable

SXE=R

Strategy X Execution = Results

(S X E) ______ = R

(Strategy X Execution) Trust = Results

Notes:

Trust Taxes
These slow down your success.

7 Organizational Trust Taxes

 Redundancy
 Bureaucracy
 Politics
 Disengagement
 Turnover
 Customer Churn
 Fraud

Notes:

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Trust Dividends
These speeds up your success.

7 Organizational Trust Dividends

 Increased stakeholder value

 Accelerated growth
 Enhanced innovation
 Improved collaboration
 Stronger partnering
 Better execution
 Heightened loyalty
Notes:

Additional Trust Taxes

 Low employee engagement/commitment

 Lack of innovation
 Increased internal complaints
 Increased turnover – “losing your best people”
 Lack of teamwork
 Departments working in silos
 Duplication of processes
 Increase bureaucracy
 Increased custom churn
 Increased politics
What behaviors characterize low employee engagement/commitment?

 Arrive late, leave early  Do just enough to get by

 Spend time surfing the web  “Quit but stay” syndrome
 Constant questioning of direction  Job searching
 Low morale  Lack of pride
 “Water-cooler” talk  Regular complaining
 Lack of energy within teams  Increased politics

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Group Exercise – Trust Taxes

In this exercise, you will work with a small group and discuss trust taxes. The Instructor will provide further
guidance prior to organizing the groups. Depending on group size, a spokesperson may also be selected by the
Instructor or could be self-selected by the group. Be sure to take good notes and actively listen during the
discussions.

 Make a list of Trust Taxes you could be experiencing in your team or organization.

 Choose one Trust Tax and describe the behaviors you see in your day-to-day work that
would indicate it is a tax.

 How do these behaviors affect the speed and cost of your daily work, your major
initiatives, your projects, etc.?

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5 Waves of Trust – Wave 1: Self-Trust
“You may not be able to control everything, but you influence certain things.
Trust start with you.” - Stephen M.R. Covey

“Like a drop of water in a pond, your personal credibility has a ripple effect on your relationships, team,
organization, and market—even on society”. – Stephen M.R. Covey

Self-Trust – The Principle of Credibility

Video: Self-Trust
What are the 4 elements of self-trust?

Why are both competence and character important?

What trust dividends did Andy Roddick earn?

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What made Fiona Wood the most trusted citizen?

Let’s Discuss!
We’ll spend a few minutes debriefing the video and your responses above.

4 Cores of Credibility
Notes:

Group Exercise – The 4 Cores

In this exercise, you will work with a small group and discuss one of the 4 Cores of Credibility. The Instructor will
provide further guidance prior to organizing the groups. Depending on group size, a spokesperson may also be
selected by the Instructor or could be self-selected by the group. Be sure to take good notes and actively listen
during the discussions.

Each group will be assigned one of the 4 Cores to review, discuss, and to answer the below questions.

 Group 1 & 5: Integrity  Group 3 & 7: Capabilities

 Group 2 & 6: Intent  Group 4 & 8: Results

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How would your group define your assigned Core of Credibility?

How does it impact your ability to behave in high-trust ways?

Video: Credibility
Watch for evidence of the 4 Cores of Credibility and the impact they have on others lives.

Which of the 4 Cores did you observe?

What is the long-term impact of your credibility on others?

Let’s Discuss!
We’ll spend a few minutes debriefing the video and your responses above.

Learning and Development Revised – April 5, 2021

Self-Reflection Questions – Who do you know?
Identify people you know who good examples of each of the 4 Cores of Credibility are. Describe the qualities of
the people you identified.

Integrity - Congruency in values, beliefs, and behavior. Deep honesty. Humility and courage.

Who do you know, and how would you describe them?

Intent - Genuine concern and caring for others. Fundamental motive or agenda. Seeking
mutual benefit. Acting in the best interests of everyone.

Who do you know, and how would you describe them?

Capabilities - The capacities we have to produce and accomplish tasks: talents, attitudes, skills, knowledge, and
style.

Who do you know, and how would you describe them?

Results - Our track record—past, present, and anticipated. Getting the right things done while avoiding Trust
Taxes and reaping Trust Dividends.

Who do you know, and how would you describe them?

Now ask yourself – did you put your name in any of the categories?

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The 4 Cores of Credibility: Self – Assessment
As part of the pre-work for this professional development seminar, please plan to complete the below self-
assessment.

Give yourself a 1 if you are most like the statement on the left. Give yourself a 5 if you are most like the statement
on the right. Give yourself a 2, 3, or 4 depending on where you “lean.” Complete all four sections (pages 13 – 16).
Enter your scores in the small white box next to each statement (*do not fill in the small gray/2nd boxes yet). Sum
each section individually. Once you have completed each section, complete the white column of the chart on
page 17 and total out of “100”. Then, answer the two self-reflection questions at the end of the assessment.

Scores

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 Scores

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 Scores

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 Scores

Integrity Score (Section 1)

Intent Score (Section 2)

Capabilities (Section 3)

Results (Section 4)

TOTAL /100 /100

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Let’s Discuss!
We’ll spend a few minutes discussing the self-assessment and the associated questions.

 What are your insights from the self-assessment?

 What surprised you? If anything?

Self-Reflection Exercise – Compare Your Scores

Take the assessment again from the perspective of your immediate supervisor.

Fill in the small gray/2nd boxes next to each statement with the number he/she/they would use to describe
you. Then sum the score in each section. Once you have completed each section, complete the gray column
of the chart on page 17 and total out of “100”. Then, answer the three self-reflection questions below.

How do you and your immediate supervisor view your 4 Cores of Credibility differently?

What might be the reasons for the differing points of view?

What one or two actions will you take to close the gap between how you and your supervisor view your 4 Cores
of Credibility?

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Group Exercise – My Credibility Manifesto
In this exercise, you will work with a small group. The Instructor will provide further guidance prior to
organizing the groups. Depending on group size, a spokesperson may also be selected by the Instructor or
could be self-selected by the group. Be sure to take good notes and actively listen during the discussions.

 Record 3 reasons why you can be trusted in the below credibility manifesto
 Share your reasons with your small group
I can be trusted because...

Notes

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Signaling Our Intent
Declaring intent is like a signal on a car.

The purpose of this is to declare our intent –

declare it early and often.

Video: The Fly

What happens when we are unclear with someone’s intent?

Self-Reflection Questions
What does “declare your intent” mean to you?

What is the value of declaring your intent?

When is it best to declare intent?

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Self-Reflection Exercise – Trust Action Plan (TAP)
Below are two sample Trust Action Plans. You can use these examples as you create your own TAP on the next
page. Once you have created your TAP, share it with someone you trust.

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My Trust Action Plan (TAP)
Use this tool individually or with a group to decide what action to take to inspire trust in a given situation.

Desired Outcome

Declare your intent by describing your outcomes as specifically as possible.

Current Situation

Confront reality by describing the situation clearly and factually.

Action Plan

Identify key actions you will take and behaviors you will model to close the gap between the situation and the
outcome.

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My Trust Action Plan (TAP)
Use this tool individually or with a group to decide what action to take to inspire trust in a given situation.

Desired Outcome

Declare your intent by describing your outcomes as specifically as possible.

Current Situation

Confront reality by describing the situation clearly and factually.

Action Plan

Identify key actions you will take and behaviors you will model to close the gap between the situation and the
outcome.

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My Key Takeaways

Based on what we discussed today, what are one or two insights from today’s session?

What one thing will you take back to your job and apply?

Summary
After today’s session, you are encouraged to read back through your entire participant guide, answer the self-
reflection questions, and create your Trust Action Plan(s). Continue to use this material as a tool for professional
and personal growth.

Should you have questions, please contact your Instructor or [email protected].

Check out our Learning and Development website for additional course offerings, online training resources,
custom workshop opportunities, and so much more!

Thank you for attending today’s session.

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Notes

Use this area to take additional course notes

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