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Encad 1000i Printer Reference Guide

Copyright Eastman Kodak Company, 2004 KODAK and ENCAD are trademarks of Eastman Kodak Company. Other trademarks are the property of their respective owners. Except as provided below, no part of this manual may be copied or distributed, transmitted, transcribed, stored in a retrieval system, or translated in any human or computing language, in any form or by any means, electronic, mechanical, magnetic or otherwise, or disclosed to a third party without the express written permission of Encad, Inc., 6059 Cornerstone Court West, San Diego, CA 92121, U.S.A. Certain manuals are distributed by Eastman Kodak Company in an electronic format on CD-ROM or over the internet. The registered user of a Encad product whose manuals are distributed in this fashion may print one copy for their personal use only. Revision History Rev. A December 2003 Rev. B April 2004 Rev. C June 2004

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Warranty
Encad, Inc. warrants its printers (PRODUCT) to be free from defects in workmanship and materials for a period of one year from the date of purchase. In order to submit a Warranty claim, please contact Encad at (858) 452-4350 or internationally, contact your dealer/distributor. Encad reserves the right to make changes or improvements to Products, without incurring any obligation to similarly alter Products previously purchased. Buyers sole and exclusive rights pursuant to this Warranty shall be for the repair or replacement of defective Product. Encad specifically disclaims any and all other warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. In no event shall Encad be liable for any loss of profit or other commercial damages, special, incidental or consequential damages, or any other damages or claims, whatsoever. This Warranty gives Buyer specific legal rights, and Buyer may also have other rights that vary from state to state. This Warranty applies only to printers purchased from Encad, or authorized Encad distributors or dealers. The intent of this Warranty is to repair or replace defective Products subjected to normal wear and tear, when operated according to Encad instructions. This warranty does not cover damage to the Product resulting from the following: Accident or negligence. Unauthorized modification of the Product. Adverse environmental conditions. Service of the Product by other than an Encad authorized service provider. Unauthorized or improper use, including but not limited to: - Use in applications for which the Product was not designed. - Using cartridges or ink other than those supplied by Encad. - Lubricating any part of the printer.

Extended Warranty: An extended warranty is available for your Encad printer. Contact your dealer/distributor or Encad for further details.

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FCC Statement (U.S.A.)

The United States Federal Communications Commission has specified that the following notice be brought to the attention of users of Encad printers. FEDERAL COMMUNICATIONS COMMISSION RADIO AND TELEVISION INTERFERENCE FOR CLASS A DEVICE Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. User Instructions: If the equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment on and off, the user is encouraged to try to correct the interference by one of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Encad could void the users authority to operate the equipment. Note: This product was FCC certified under test conditions that included the use of shielded I/O cables and connectors between system components. To be in compliance with FCC regulations, the user must use shielded cables and connectors and install them properly.

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VDE statement
Hiermit wird bescheinigt, da der Drucker in bereinstimmung mit den Bestimmungen der BMPT-AmstbIVfg 234/1991 funkentstrt ist. Der vorschriftsmige Betrieb mancher Gerte (z.B. Mesender) kann allerdings gewissen Einschrnkungen unterliegen. Beachten Sie deshalb die Hinweise in der Bedienungsanleitung. Dem Zentralamt fr Zulassungen im Fernmeldewesen wrde den Inverkehrbringen dieses Gertes angezeigt und die Berechtigung zur berprfung der Serie auf die Einhaltung der Bestimmungen eingerumt. Die arbeitsplatzbezogene Geruschemission des Gertes betrgt 70 dB(A).

Industry Canada
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet apparell numrique de la classe A respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada.

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Safety
Material safety data sheet
To obtain information on the proper use, handling, and disposal of any Kodak ink, consult the material safety data sheet included in the ink kit or obtain a copy from Encad at: 6059 Cornerstone Court West San Diego, California 92121-3734 (858) 452-4350 International users should contact their local dealer or distributors.

General operating safety

The use of a <HAR> cord set (rated 10A, 250VAC) with the proper plug configuration for the country where the device will be used, is required for continued safety compliance. Ein harmonisiertes (<HAR>) Netzkabel (min. 10A, 250V~) mit dem vorgeschriebenen Netzstecker fr das entsprechende Land in dem das Gert installiert wird, ist unbedingt notwendig fr die elektrische Sicherheit. El uso de cable poder <marcado HAR> (capacidad de 10A, 250V~), con el enchufe apropiado para el pas donde se use el producto, es requerido para acatamiento de seguridad elctrica. L' emploi d' un cordon surmoul <HAR> (estim 10A, 250V CA) avec la configuration de la fiche convenable pour le pays o l' appareil sera utilis, est exig pour la conformit la scurit continue.

For your safety

Always unplug the printer before servicing it.

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Conventions and References

Manual conventions
Indicates a procedure for you to follow in order to perform a specific function. Read the accompanying explanatory text before following the step-by-step procedure.

Indicates a warning. Ignoring the warning can damage the printer or result in an unsatisfactorily printed image.

Other reference materials

In addition to this guide, the following additional documentation is included with your printer: Quick Start Guide - Tells you how to attach the printer stand, load media, install cartridges, and connect the printer to your computer. CD-ROM - contains the following: Documents Quick Start Guide Reference Manual Maintenance Guide Applications NovaJet 1000i Software Suite EFPU Windows 98/NT/2000/ME/XP Drivers ICC color profiles Sample Files

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This Reference Guide describes the ENCAD 1000i printer and its menu functions. In this chapter you will find an overview of the printer and steps for calibrating the printer after it is installed. Refer to the Quick Start Guide for setup instructions and the Maintenance Guide for maintenance information.

The printer is a wide-format color inkjet printer that gives you professional-quality output on a wide variety of media using either dye or pigment-based Encad inks. Designed specifically for the needs of graphics professionals who need high productivity, this printer offers six print heads, improved drying technology, and automated ink line fill and cartridge cleaning for "clean hands" operation. The printer is network-ready so that it can be shared by an entire office. Job tracking and cost accounting software provide instantaneous statistics for billing, media and ink status, and project management.

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Printing

The printer accepts raster-oriented data in the format of HP RTL. In this mode, printing begins immediately after the first complete line of HP RTL data is received. There are many Raster Image Processors (RIPs) which convert Postscript or CGM to HP RTL. When choosing a RIP or a file format converter for output to the printer, make sure it has the features you need. (Contact your Encad distributor or dealer for an up-to-date listing.) If your applications do not support HP RTL, there are several software utilities available to convert various raster file formats (TIFF, GIF, BMP, etc.) into HP RTL.

Obtaining quality results

You have probably seen a demonstration of your printer's capabilities or sample output. If so, you are aware of the superb color graphics which can be obtained. Note, however, that to obtain high-quality results, you must consider several factors. Follow the simple guidelines in the sections that follow to obtain excellent results.
Use the right inks and media Your printer features six thermal ink cartridges with 640 jets each. Reservoirs hold up to 700 ml of ink. You can print with six colors of ink (CMYK, ML and CL) which create a combination of color gamut and smooth tonal gradations for your most challenging applications. Note: in the calibration patterns, the ML and CL cartridges are referred to as M1 and C1.

Ink sets for the 1000i include dye and pigment offerings. Encad ink sets offer optimized, matched and quality ink solutions. Every ink formula is scientifically designed to obtain the best performance possible in the printer for which it is created. Extensive testing under a variety of extreme environmental and production conditions ensures the ink performs consistently. When Encad inks are used with KODAK Wide-Format Inkjet Media, you receive industry-leading performance guarantees that ensure customer satisfaction.

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Caring for your ink and cartridges
Handle cartridges only on the plastic areas. Touching the copper electrical interconnect or the inkjets can damage the cartridge. Use only dye or pigment ink intended for this printer. Do not mix inks. Do not shake ink refill containers. Store ink and cartridges in the same environment as the printer whenever possible.

If you remove a cartridge from the printer, do not leave it exposed to the air for an extended period because the jets may clog. Replace the original tape on the jet plate. Place the cartridge in a cartridge garage or sealed plastic bag and store it in a closed area at room temperature. Keep it out of direct sunlight. Open new cartridges only when you are ready to install them. Use only Encad-brand ink refills and cartridges. When you receive a "Low Ink" warning, there is approximately 15-20 minutes of printing time remaining before the intermediate reservoir runs out of ink.

Note: When an ink bottle is removed, you have 30 seconds to put in another bottle before the printer senses the bottle's absence and places the printer in Pause mode.
Choose the right media

This printer is designed to print on a wide variety of media including photo gloss, backlit film, matte, selfadhesive vinyl, canvas, banner tyvek, and more. Refer to the list of compatible media included with your printer.

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Caring for your media

Store media in its original packaging in a cool, dry area until you are ready to use it. The environment should be stable; i.e., no extremes of heat and cold, and non-condensing humidity. If conditions are outside the operating ranges recommended for the printer, allow the media to acclimate in the operating environment for at least 48 hours before using it. If you remove a roll of media from the printer, be sure to store it in a manner which keeps it clean and dust-free. Ideally, you should return it to its original packaging for storage. Print on the correct side! Roll media is wound with the printable side out. Handle with care! Handle your media carefully to avoid creases, scrapes, and tears. Avoid crushing or damaging roll media edges. Caution! Some medias use an adhesive to adhere the end of the media to the core. This adhesive can transfer onto rollers in the media feed path. A buildup of this adhesive can cause banding and other imperfections in your printed output. To avoid this, it is recommended that you always cut the media before the end of the roll.

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Loading media

The procedure for loading media is shown in the Quick Start Guide. If you are using paper rolls with a core diameter of 3", it will be necessary to install a core adapter on the roller before installing the roll of media as shown below. Be sure to orient the media as shown below.

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Using the second feed roll The takeup roll can also be used as a feed roll. If you use the takeup roll as a feed roll, you cannot use the takeup system. If you want to use the takeup roll as a feed roll, set the printer to ROLL2 by pressing Setup Menu/Paper Options Menu/Supply Type/Roll2.

Loading Roll Media Using Roll2

Caution: When using the ROLL2 option, the media may have a tendency to curl inward under the bottom roller. This could block the media sensor and prevent the feed roller from feeding media. Make sure you keep the media turned outward, away from the media sensor.

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Using the takeup roll

The takeup roll allows unattended printing by automatically winding printed media onto a core. In this mode, the automatic cutter is disabled. When using this option, be sure that the media sensor on the printer's right leg is not blocked. Depending on the ambient humidity, temperature, and amount of ink coverage, you may want to turn on the heater and/or set a dry time as described in Chapter 2.

Replacing the cutter A cutter located in the ink cartridge carriage cuts roll media. The printer is shipped with the cutter installed. Use the following procedure to replace the cutter, when necessary.
! ! Be careful when handling the cutter to avoid injury. Cutting media with a worn cutter can cause the media to jam and create a ragged cut line. Replace the cutter to avoid this condition. Do not cut media on the printer with an external knife, as you could seriously damage the platen and void the warranty.

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To install the cutter 1 2 Press Utility Menu/Access Cartridge to move the carriage out from the service station. The cutter fits into the left side of the carriage. To remove a used cutter, push the cutter lever down and pull it out. Install the new cutter by pushing it into the slot until it clicks into place.

Press Utility Menu/Access Cartridge to move the carriage back into the service station. This ensures that the cutter blade is in the home position.

Choose the correct printing mode

By choosing from a variety of color, quality, and resolution modes, you can make choices between drawing quality, colors, and speed. When printing images with large areas of color, always choose one of the enhanced printing modes (High Speed, Productivity, Fine, Enhanced, or Ultrafine).
Use the right software

The quality of the software driver or the RIP can be very important, especially when printing continuous tone images. Error diffusion or stochastic screening algorithms can yield photo-like images, even when these images are scaled to full size. Software without advanced imaging features may produce images which are grainy when enlarged.

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Daily operation
Task Daily operation Description Print the prime pattern. If it doesnt look good, run the Clean function (Utility Menu/Prime Menu/Clean). Repeat the prime. Manually bypass any clogged jets. Run a color test. (Service Menu/Diagnostics Menu/Color Test Menu.) Check colors. If colors are fine, start printing. If there is a problem with the colors, run a color test. Verify that the bands print a solid pattern. If there are gaps in the lines, there may be clogged jets. Manually bypass any clogged jets. Run the Line Length Test or Paper Calib Test. (Utility Menu/Calibration Menu/Paper Calib Menu.) Run the color test and a prime test pattern. Run the color deadband compensation test (Utility Menu/Calibration Menu/Color Db Menu). Run the vertical and horizontal calibrations. (Utility Menu/Calibration Menu/Color Calibration Menu). Clean the service station every 40 plot hours. Clean the encoder strip every 20 plot hours. Clean the slide shaft every 40 plot hours. Clean the platen and flex driver cables every 75 plot hours. Refer to the Maintenance Guide for instructions.

Changing Paper Rolls Changing Cartridges

Periodic Cleaning

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Procedures for all the tests and calibrations are in the following sections.
Printing the color test Printing the color test verifies that pressure is set properly. You will print one color test pattern for each cartridge.
To print the color test 1 2 3 4 5 6 Be sure media is loaded in the printer. Select Utility Menu/Service Menu/Diagnostics Menu/Color Test Menu/Stall Select. Select the stall (K, C, M, Y, C1, M1) (or choose All Color Test to print the color test for all cartridges) for the cartridge you want to print and press OK. Next, select Utility Menu/Service Menu/Diagnostics Menu/Color Test Menu/Density Select. Change the color test density to 100% and press OK. Finally, select Utility Menu/Service Menu/Diagnostics Menu/Color Test Menu/Color Test Print. The test pattern prints. 7 8 Verify that the selected band prints a solid pattern. This indicates that the cartridge has the correct ink pressure for printing. If it doesn't print a solid pattern, run the color test again. Repeat steps 1-7 for all cartridges.

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Printing the prime pattern The printer includes a feature called Open Jet Detection and Compensation. This feature helps maintain optimal print quality and gives you the confidence to print long, unattended jobs. During multi-pass printing, the printer will automatically compensate for jets found to be electrically damaged. The only intervention needed is to verify that there are no clogged jets and then choose which print mode is most appropriate for your needs. This is done by printing the Prime test pattern and then setting the print mode accordingly.
To print the prime pattern 1 With media loaded, press Utility Menu/Prime Menu/Prime All. A test pattern prints. It should be smooth with no obvious banding. 2 If the printed results are unsatisfactory, run the test several more times to unclog the inkjet nozzles.

To interpret the prime test pattern The test pattern consists of bands of color for each cartridge and a sloping line. Within the prime test pattern, each jet is represented with a short horizontal line. Together, these short horizontal lines form a stair step pattern. Clogged jets appear as missing or misdirected lines in the stair step pattern. Electrically defective jets appear as solid bars. Electrically defective jets can be automatically compensated in certain modes. The print modes for which compensation is available are shown clearly above the prime pattern.

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Clogged jets Clogged jets cannot be automatically detected and therefore must be cleared manually. If a jet is clogged, it will appear in the prime pattern as a gap in the sloping line for each cartridge.

If you are unable to clear the jets you should compensate for them manually. Start by printing the manual jet compensation list.
To print the manual jet compensation list 1 From the main menu, select Utility Menu/Calibration Menu/Open Jet Menu/Print Jet List.

The jet status list prints as illustrated below, showing current jet compensation list by number for each cartridge.

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Manual Jet Compensation List C1: M1: Y : M : C : K : None 10,21,30,128 None 1,3,10 None 10,21,30,128

2 3 4

To add a jet to the compensation list, select Utility Menu/Calibration Menu/Open Jet Menu/Edit List Menu and press the button that designates the cartridge where the jet resides. To compensate for a specific jet, press the button until the number of the jet is displayed. Then press the Toggle button to toggle the jets status. Repeat for any other jets for which you need to compensate. Press OK to accept the settings. If you have manually compensated for jets in any cartridge, be sure to clear the compensation when a new cartridge is installed by pressing Clear List Menu. Manual compensation settings are retained even when the printer is turned off.

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Aligning the ink cartridges Three tests are provided to help you align the cartridges: Color Deadband Compensation, Vertical Color Calibration and Horizontal Color Calibration.

Color Deadband Compensation provides a method for adjusting dot placement. In bidirectional printing mode, the velocity of the carriage causes dots to miss the target area on the media. The color deadband test pattern lets you check the velocity deadband values and adjust them for the best printing results. A loupe is provided in the accessory box to help you check the prints. Color calibration aligns the inkjets of the cartridges vertically and horizontally to each other. Misalignment can result from small tolerance variations in cartridges during manufacturing and from cartridge alignment in the printer. Color test patterns let you check the horizontal and vertical alignment values and adjust them for the best printing results. You should perform Color Deadband Compensation before performing Vertical and Horizontal Color Calibration. Perform Color Deadband Calibration and Color Calibration each time a cartridge is replaced with a different cartridge. If you remove and reinstall the same cartridge, only Color Calibration needs to be performed.

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To perform color deadband compensation 1 With paper loaded, press Utility Menu/Calibration Menu/Color Db Menu/Color Db Test. The test pattern prints as shown below.

2 3

For each color, examine the vertical lines and select the straightest lines. Note the compensation number at the bottom of the lines you selected. Existing compensation values are printed in the lower right corner of the test pattern. If any of these differ from the values you selected, enter new compensation values by pressing Utility Menu/Calibration Menu/Color Db Menu. Then, select the stall for the color you want to change. Use the Next and Previous option buttons to scroll to the desired compensation.

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To perform vertical color calibration 1 With paper loaded, press Utility Menu/Color Calib Menu/Vert Calib Test. The test patterns print as shown below.

M1 C1
Color Black

Yellow

Cyan Black

Magenta

-3

-2

-1

Vertical head-to-head test pattern Examine the registration + in the Current Heads test pattern. If they are in register, your calibration is correct. If not, perform the following steps to align the printer heads. 2 3 4 5 6 Examine the Vertical Head-to-Head test pattern and select the number that represents the best color alignment for each color. Press Utility Menu/Color Calib Menu/Vertical. Select the stall (C, M, Y, C1, M1) for the color you wish to adjust. Enter the number that represents the best vertical color alignment. Repeat for each color.

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To perform horizontal color calibration 1 With paper loaded, press Utility Menu/Color Calib Menu/Horiz. Calib Test. The test patterns print as shown below.

M1 C1

Yellow

Cyan Black

Magenta

-3

-2

-1

Horizontal head-to-head test pattern Examine the registration + in the Current Heads Test Pattern. If they are in register, your calibration is correct. If not, perform the following steps to align the printer heads. 2 3 4 5 6 Examine the Horizontal Head-to-Head test pattern and select the number that represents the best color alignment for each color. Press Utility Menu/Color Calib Menu/Horizontal. Select the stall (C, M, Y, C1, M1) for the color you wish to adjust. Enter the number that represents the best horizontal color alignment. Repeat for each color.

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Paper calibration

There are two paper calibration methods available, Paper Calib Test and Line Length Test. The Paper Calib Test is the preferred method and can be used on most medias. On certain medias, such as scrim vinyl, banner and matte paper, the Paper Calib Test cannot be used because the media absorbs too much ink to provide an acceptable Paper Calib Test. For those medias, the Line Length Test should be used. Note: It is important to perform the paper calibration whenever starting a new type of media. The paper calibration can vary depending on the type of media being used. Heavier media, such as Kodak Scrim Vinyl and Kodak Matte Canvas, will have higher paper feed calibration values. To print the Paper Calib test pattern 1 2 Press Utility Menu/Calibration Menu/Paper Calib Menu/Paper Calib Test. Evaluate the test pattern. The test pattern is a long black density target with a column of numbers on the side ranging from 4725 to 4875 in increments of three. The column of numbers represents the paper feed values. The ends of the target where the paper feed values are extremely high or low are lighter in density than the center of the target. You should see a dense plateau or sweet spot near the middle of the print where the patterns converge and are the densest. Note: If you cannot detect a dense plateau or sweet spot near the middle of the printed test pattern, then you should use the Line Length Test for this media. The middle of this plateau is where you want to set your paper calibration. Using the column of numbers on the side, you could simply estimate what the middle value should be. You can also do a calculation taking the value at the bottom of the plateau and adding it to the value at the top of the plateau. The resulting value is divided by two. This will give you the number at the center of the plateau. Encad 1000i Reference Guide
4725 4728 4731 4734 4737 4740 4743 4746 4749 4752 4755 4758 4761 4764 4767 4770 4773 4776 4779 4782 4785 4788 4791 4794 4797 4800 4803 4806 4809 4812 4815 4818 4821 4824 4827 4830 4833 4836 4839 4842 4845 4848 4851 4854 4857 4860 4863 4866 4869 4872 4875

Plateau or Sweet Spot

4791 + 4812 = 9603 9603 / 2 = 4801.5 Round up to 4802

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3 Set the paper calibration value. Main Menu/Utility Menu/Calibration Menu/Paper Calib Menu/Paper Calib Value The paper calibration value can be adjusted in increments of one. Using the NEXT and PREV keys. Adjust the paper calibration value until it matches the value on the target. Press OK. To print the line length calibration test pattern 1 Load the printer with media that is at least 36 (91 cm) inches long (or the media that you are going to run; you cannot load a 36" sheet and then run the calibration from a roll feed because the line lengths will not match). Press Utility Menu/Calibration Menu/Paper Calib Menu/Line Length Test. The printer prints two marks. 3 Remove the media from the printer and measure the distance between the marks. To measure the marks laid down by the printer, you will need a ruler or scale at least 33 inches (838.2 mm) long. (The System CD contains a ruler file than can be printed on your printer.) The vertical marks should be exactly 33.00 inches (838.2 mm) apart. If the measurement is not exactly 33.00 inches, select "Line Length Value" and adjust the value to the measurement read on the scale.

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Cartridge recognition

The printer is designed to use only cartridges specific to your printer model. To eliminate potential damage to the printer, a Cartridge Recognition feature checks to ensure that the proper cartridges are installed, and that they are installed correctly. Cartridge recognition is performed when a print request is received (i.e., image data, prime, etc.). In addition to cartridge recognition, the printer automatically performs tests on the cartridges and uses the information to improve image quality, monitor cartridge life, and update the user with system status. Some tests are performed between prints and require no user input, while others require user input. Cartridge-related error messages are listed in Appendix B. Cartridge-related troubleshooting is covered in Appendix C. To clear a cartridge-related error, press Utility Menu/Access Cartridge to move the carriage to the position which allows replacement of the ink cartridges. Check to make sure you have the correct cartridges installed in each position, that they contain the same type of ink and that all cartridges are installed properly. Install new cartridges if necessary.
To clear cartridge recognition error 1 2 3 Press Utility Menu/Access Cartridge to move the carriage to the position which allows replacement of the ink cartridges. Verify that six valid cartridges are installed. Replace any invalid cartridges. Press Exit. If the problem has been corrected, the printer will proceed with the print request. If the problem has not been corrected, the printer will beep.

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Lowering the air plenum
Sometimes during printing or servicing, you may want to lower the air plenum.
To lower the air plenum 1 2 Pull out the retaining pin on the lower left and right sides. Gently lower the air plenum.

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Printer options

You can define printer options through your application software or by choosing settings from the printer's control panel. The following printer options are described in this chapter: Feed Media Options Print Mode Options User Setup Options Paper Options Changing Ink Types Network Options

Choosing feed media options

Feed media options let you: advance the media display, enter and reset media counter values determine the printer action when the end of media is reached.
Feed media

Feed media options let you move the media forward or backward.
To feed media 1 Press Feed Media/Forward (or Backward). Media feeds in the selected direction while the button is pressed.

Media counter

The Media Counter function gives you a means of estimating the amount of media left on a roll. When a new roll of media, or a used roll where the remaining length is known, is installed on the printer, you can enter the length of the roll into the printer's front panel display. As images are printed, this amount is decremented. You can view the estimated amount of media remaining on the printer's front panel display. When you are ready to remove the roll, you can display and print the estimated amount of media remaining on the roll. When you reload this media, you can enter this figure on the printer's front panel display.

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The media counter can be reset to 0 to avoid confusion if it is not being used. The media counter will not decrement below 0. The current value of the media counter is maintained across power cycles but is not stored as a user parameter.

To enter a media length value 1 2 3 Press Feed Media/Media Counter. Set the media length by entering a value between 0 and 500 feet. Press OK.

To display the current value 1 2 3 Press Feed Media/Display Counter. View the current value. Press EXIT.

To print the current value 1 2 3 Press Feed Media/Display Counter. Press Print Counter. Press EXIT.

To reset the media counter 1 2 3 Press Feed Media/Media Counter. Press Reset Counter. Press OK.

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End of media

End of media settings tell the printer how to proceed when the end of a media roll is reached. When End of plot is set to Feeder Stop, the printer will look for an abnormally long absence of the loop of media that occurs between the feeder roll and the platen. After 20 seconds, the printer enters pause mode just as if you had pressed Pause from the main menu. The printer will remain in pause mode until you press Pause (which toggles to the resume state) or you press Reset. Pressing Pause allows you to continue the current print at your discretion. A few rules regarding the End of Plot feature: will not work when Sheet is selected as supply type. setting is remembered across power cycles. setting is not stored as a user parameter. setting cannot be changed once a plot begins to print. if you press Pause to resume the print, end of media detection is disabled for the remainder of the print. if enabled, detection is reinstated at the beginning of each print. when the printer is in pause mode due to End of Plot, the printer will beep 3 times every 20 seconds until the Pause or Reset buttons are pressed.

To set end of media 1 2 3 Press Feed Media Menu/End of Media. Choose Feeder Stop or Normal. Press OK.

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Printer options
Choosing print mode options
Print mode options let you choose from three predefined print modes, or create user settings in which you can make custom settings for the following: Color mode Pass correction Quality mode Print passes DPI Print direction Carriage speed

Color mode

Color mode refers to whether you are printing in color, grayscale or monochrome.

To choose the color mode 1 2 3 Press Setup Menu/Print Mode Menu/Color Mode. Choose Color or Mono. Press OK.

Quality mode

Your printer offers four predefined print quality modes which let you make tradeoffs between speed and quality. The quality mode you use depends on various factors, such as your software application, whether youre printing in color or monochrome, and the type of media youre using. Each quality mode directly affects the printing speed and quality of the image you print, so you should understand the differences. Each of the quality modes attempts to strike a balance between speed and quality. The default quality mode, Productivity, provides quality images at a reasonable printing speed for most users. Whenever you choose a print mode other than Productivity, you will choose to emphasize either speed or quality.

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When you select User mode, you can set each of the print mode options individually.

Each quality mode includes presets for the following options: Color mode; DPI; Carriage speed; Pass correction; Print passes and Print direction.

Quality modes are summarized in the table which follows. It is not necessary to set all the parameters unless you want to create a user-defined print mode.

Mode High Speed Productivity Fine Enhanced Ultrafine

Color Color Color Color Color Color

DPI 600 x 600 600 x 600 600 x 600 600 x 600 1200 x 600

Passes Two Three Four Six Eight

Direction Bi Bi Bi Bi Bi

Speed 10 10 10 10 10

High Speed - This mode generally is used when speed is more important than quality. Use it to check position, layout, color, etc. It will rarely be used for finished quality images. Productivity - This setting is for fast, average quality. Fine - Fast, better than average quality. Enhanced - Fast, very good quality (default). Ultrafine - Average speed, best print quality.
To choose print quality 1 2 3 Press Setup/Print Mode/Quality Mode. Choose the desired quality. Press OK.

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Dots per inch

For best results, be sure the printer dpi setting matches the image resolution in the file you are printing. The dpi setting refers to the resolution at which your image is created, not the resolution at which it is printed. The resolution at which you save your image file affects the size of the printed image as shown in the following table.

Image (file) resolution 300 dpi 600 dpi 600 dpi 1200 dpi

Printer dpi setting 600 dpi 600 dpi 1200 dpi 1200 dpi

Affect on printed output 1 input pixel prints as 4 output pixels. 1 input pixel prints as 1 output pixel. 1 input pixel prints as 2 output pixels. 1 input pixel prints as 1 output pixel. The printed image is the same size as the original. The printed image is the same size as the original. The printed image is the same size as the original. The printed image is the same size as the original.

To choose dpi 1 2 3 Press Setup menu/Print mode menu/Dots per inch. Choose 300, 600 or 1200 as the resolution. Press OK.

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Print passes

The number of passes indicates how many times the cartridges must fire to lay down the ink for a complete scan line. You may select multiple passes, so that on a single pass, the jets fire only a fraction of the dots. If you're printing an image with heavy fill or shading, setting the quality mode to an option that lays down less ink can help prevent running and bleeding. Note: Two pass mode is not recommended for graphic arts printing.

To change the number of passes 1 2 3 Choose Setup Menu/Print Mode Menu/Print Passes. Choose Two, Three, Four, Six, or Eight. Press OK.

Pass correction

Pass correction enables the printer to check whether open jet compensation will be able to fully compensate for the currently set number of passes before beginning a new print job. When Pass Correction is set to Auto, the printer checks to see if open jet compensation will fully compensate for the currently set number of passes before beginning a new print job. If it finds that open jet compensation will not be able to completely compensate, it will either increment the number of passes or stop printing. At the beginning of each print, the printer resets to the original user-defined settings and attempts to compensate again. If it is unable to compensate, the auto correct process repeats. This feature helps minimize ink and media waste caused by failing jets during unattended printing. When the number of passes must change, a notification message displays on the control panel. In Auto mode, printing continues. In Pause mode, printing is paused waiting for user intervention. If compensation is not possible, the printer stops printing.

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To set pass correction to auto 1 2 3 Press Setup Menu/Print Mode Menu/Pass Correction. Choose Auto. Press OK.

Carriage speed

Carriage speed lets you determine the number of dots per second that are laid down as the carriage moves over the media.
To set the carriage speed 1 2 3 Press Setup Menu/Print Mode Menu/Carriage Speed. Choose 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10. (10 is the fastest.) Press OK.

Print direction

Print direction specifies whether the inkjets fire on both passes of the carriage over the print area (bidirectional), or just on the return pass (unidirectional). If youre printing an image with heavy fill or shading, unidirectional can reduce running and ink bleeding. If youre more concerned with printer speed, bidirectional firing can decrease your printing time.
To change the print direction 1 2 3 Press Setup Menu/Print Mode Menu/Print Direction. Choose Uni or Bi. Press OK.

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Choosing paper options
Paper options let you define the following: Supply Type Auto-Load Delay Media Standard Save Media Margins Auto Cut

Supply type

This setting allows you to select your supply options. The available options are Sheet, Roll, Roll2 or Takeup. Select Sheet if you intend to use cut sheet stock. Select Roll if you are going to use roll paper on the upper roll feeder. Select Roll2 if you are going to use roll paper with the lower roll feeder. (No takeup available with either roll option.) Select Takeup if you intend to use roll paper with the takeup system.

To choose supply type 1 2 3 Press Setup Menu/Paper Option Menu/Supply Type. Choose the supply type. Press OK.

Media standard

When you create an image, you determine its size at the computer. It's important that you know the size of the image and load the appropriate size media because the printer automatically defines the print area based on the loaded media's width. Be sure that the media you load is wide enough to accommodate the image. If extra length is required, use roll media. If the media is smaller than the image, the image may be truncated. Minimum media width is 11".

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Printer options
To choose the media standard 1 2 3 Press Setup Menu/Paper Option Menu/Media Standard. Choose the size of media you are loading. Press OK.

The tables which follow provide details on the media sizes and maximum printing areas for rollfeed and sheet media. Media Sizes and Maximum Printing Areas for Rollfeed Media
Paper Size Normal Print Area U.S. OFFSET (GRAPHICS_ARTS)
19.0" 20.0" 22.0" 23.0" 24.0" 25.0" 32.0" 35.0" 36.0" 40.0" 42.0" 48.0" 50.0" 53.0" 54.0" 58.0" 60.0" 1000 1189 26.0' 27.0" 30.0" 610 860 x x x x x x x x x x x x x x x x x x x x x x x x 25.0" 28.0" 26.0" 35.0" 29.0" 38.0" 44.0" 45.0" 45.0" 50.0" 65.0" 65.0" 65.0" 65.0" 65.0" 65.0" 65.0" 1414 mm 1682 mm 38.0 39.0 42.0" 860 mm 1220 mm 17.8" 18.8" 20.8" 21.8' 22.8" 23.8" 30.8" 33.8" 34.8" 38.8" 40.8" 46.8" 48.8" 51.8" 52.8" 56.8" 58.8" 970 1159 24.8" 25.8" 28.8" 580 830 x x x x x x x x x x x x x x x x x x x x x x x x 23.8" 26.8" 24.8" 33.8" 27.8" 36.8" 42.8" 43.8" 43.8" 48.8" 63.8" 63.8" 63.8" 63.8" 63.8" 63.8" 63.8" 1384 mm 1652 mm 36.8" 37.8" 40.8" 830 mm 1190 mm

Expanded Print Area

18.6" 19.6" 21.6" 22.6" 23.6" 24.6" 31.6" 34.6" 35.6" 39.6" 41.6 47.6" 49.6" 52.6" 53.6" 57.6" 59.6" 990 1179 25.6" 26.6" 29.6" 600 850 x x x x x x x x x x x x x x x x x x x 24.6" 27.6" 25.6" 34.6" 28.6" 37.6" 43.6" 44.6" 44.6" 49.6" 64.6" 64.6" 64.6" 64.6" 64.6" 64.6" 64.6" 1404 mm 1672 mm

SPECIAL MAP (SPECIAL_MAP)

x 37.6" x 38.6" x 41.6" x 850 mm x 1210 mm

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Media Sizes and Maximum Printing Areas for Rollfeed Media (continued)
U.S. ARCHITECTURAL (US_ARCH)
B C D E B C D E A3 A2 A1 A0 A3 A2 A1 A0 B4 B3 B2 B1 12.0" 18.0" 24.0" 36.0" 11.0" 17.0" 22.0" 34.0" 297 420 594 625 841 337 460 634 881 250 353 500 707 x x x x x x x x x x x x x x x x x x x x x 18.0" 24.0" 36.0" 48.0" 17.0" 22.0" 34.0" 44.0" 420 mm 594 mm 840 mm 880 mm 1189 mm 460 mm 634 mm 881 mm 1129 mm 353 mm 500 mm 707 mm 1000 mm 10.8" 16.8" 22.8" 34.8" 9.8" 15.8" 20.8" 32.8" 267 390 564 595 811 307 430 604 851 220 323 470 677 x x x x x x x x x x x x x x x x x x x x x 16.8" 22.8" 34.8" 46.8" 15.8" 20.8" 32.8" 42.8" 390 mm 564 mm 811 mm 850 mm 1159 mm 430 mm 604 mm 851 mm 1199 mm 323 mm 470 mm 677 mm 970 mm 11.6" 17.6" 23.6" 35.6" 11.6" 16.6" 21.6" 33.6" 287 410 584 615 831 327 450 624 871 240 343 490 697 x x x x x x x x x x x x x x x x x x x x x 17.6" 23.6" 35.6" 47.6" 16.6" 21.6" 33.6" 43.6" 410 mm 584 mm 831 mm 870 mm 1179 mm 450 mm 624 mm 871 mm 1219 mm 343 mm 490 mm 697 mm 990 mm

U.S. ENGINEERING (US_ENGR)

ISO-A (MET_NORM_A)

METRIC-DIN (MET_OVER_A)

ISO-B (ISO_B)

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Media Sizes and Maximum Printing Areas for Sheet Media
Paper Size Normal Print Area U.S. OFFSET (GRAPHICS_ARTS)
19.0" 20.0" 22.0" 23.0" 24.0" 25.0" 32.0" 35.0" 36.0" 40.0" 42.0" 48.0" 50.0" 53.0" 54.0" 58.0" 60.0" 1000 1189 26.0" 27.0" 30.0" 610 860 B C D E B C D E 12.0" 18.0" 24.0" 36.0" 11.0" 17.0" 22.0" 34.0" x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 25.0" 28.0" 26.0" 35.0" 29.0" 38.0" 44.0" 45.0" 45.0" 50.0" 65.0" 65.0" 65.0" 65.0" 65.0" 65.0" 65.0" 1414 mm 1682 mm 38.0" 39.0" 42.0" 860 mm 1220 mm 18.0" 24.0" 36.0" 48.0" 17.0" 22.0" 34.0" 44.0" 17.8" 18.8" 20.8" 21.8" 22.8" 23.8" 30.8" 33.8" 34.8" 38.8" 40.8" 46.8" 48.8" 51.8" 52.8" 56.8" 58.8" 970 1159 24.8" 25.8" 28.8" 580 830 10.8" 16.8" 22.8" 34.8" 9.8" 15.8" 20.8" 32.8" x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 22.4" 25.4" 23.4" 32.4" 26.4" 35.4" 41.4" 42.4" 42.4" 47.4" 62.4" 62.4" 62.4" 62.4" 62.4" 62.4" 62.4" 1349 mm 1617 mm 35.4" 36.4" 49.4" 795 mm 1155 mm 15.4" 21.4" 33.4" 45.4" 14.4" 19.4" 31.4" 41.4"

Expanded Print Area

18.6" 19.6" 21.6" 22.6" 23.6" 24.6" 31.6" 34.6" 35.6" 39.6" 41.6 47.6" 49.6" 52.6" 53.6" 57.6" 59.6" 990 1179 25.6" 26.6" 29.6" 600 850 11.6" 17.6" 23.6" 35.6" 10.6" 16.6" 21.6" 33.6" x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x 22.8" 25.8" 23.8" 32.8" 26.8" 35.8" 41.8" 42.8" 42.8" 47.8" 62.8" 62.8" 62.8" 62.8" 62.8" 62.8" 62.8" 1359 mm 1627 mm 35.8" 36.8" 39.8" 805 mm 1165 mm 15.8" 21.8" 33.8" 45.8" 14.8" 19.8" 31.8" 41.8"

SPECIAL MAP (SPECIAL_MAP)

U.S. ARCHITECTURAL (US_ARCH)

U.S. ENGINEERING (US_ENGR)

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Media Sizes and Maximum Printing Areas for Sheet Media (continued)
Paper Size ISO-A (MET_NORM_A)
A3 A2 A1 A0 A3 A2 A1 A0 B4 B3 B2 B1 297 420 594 625 841 337 460 634 881 250 353 500 707 x x x x x x x x x x x x x 420 mm 594 mm 841 mm 880 mm 1189 mm 460 mm 634 mm 881 mm 1229 mm 353 mm 500 mm 707 mm 1000 mm

Normal Print Area

267 390 564 595 811 307 430 604 851 220 323 470 677 x x x x x x x x x x x x x 355 mm 529 mm 775 mm 815 mm 1124 mm 395 mm 569 mm 816 mm 1164 mm 288 mm 435 mm 642 mm 935 mm

Expanded Print Area

287 410 584 615 831 327 450 624 871 240 343 490 697 x x x x x x x x x x x x x 365 mm 539 mm 785 mm 825 mm 1134 mm 405 mm 579 mm 826 mm 1174 mm 298 mm 445 mm 652 mm 945 mm

METRIC-DIN (MET_OVER_A)

ISO-B (ISO_B)

Margins

Margins can be set to Normal, Expanded, or Edge Band. The Expanded setting expands the print area and decreases the margins. Any part of the image that extends into the margin will be clipped. When the Margins option is set to Expanded, make sure that you align the media accurately using the guide on the right of the platen so that the ink doesn't exceed the edge of the media. Cartridge spitting helps to clear and prevent clogs. The cartridges spit in the service station before each print job and periodically during each job. On certain prints, the jets are not completely cleared of residue during the spit. On these occasions, the extra residue is deposited with the first drops of the print resulting in edge banding. To reduce the incidence of edge banding, select Edge Band, which will print a vertical line in the margin on each side of the print. When Edge Band is selected, margins are automatically set to Normal. The output print area for Edge Band and Normal settings is the same. Cut sheet maximum printing area Normal: 0.59" (15 mm) margin on each of three sides. 1.57" (40 mm) margin on the fourth side for mono prints and 1.96" (50 mm) margin on the fourth side for color prints.

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Expanded: 0.197" (5 mm) margin on each of three sides. 1.57" (40 mm) margin on the fourth side for mono prints and 1.96" (50 mm) margin on the fourth side for color prints.

Rollfeed maximum printing area Normal: 0.59" (15 mm) margin on all sides. Expanded: 0.197" (5 mm) margin on all sides.

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To set margins 1 2 3 Press Setup Menu/Paper Option Menu/Margins. Choose Normal, Expanded or Edge Band. Press OK.

Auto-Load Delay

Auto-Load Delay lets you set the time between when the printer senses the media and starts to load the media. This lets you manually reposition the media if necessary. The default is 6 seconds, selectable from a range of 1-12 seconds.
To set auto-load delay 1 2 3 Press Setup Menu/Paper Option Menu/Auto-Load Delay. Choose the delay time. Press OK.

Save media

When Save Media is On (the default), the media advances only as far as needed to print the image. With the Save Media option turned Off, the printer advances the full print area of the loaded media. For example, if a 36 inch roll is loaded, the printer advances the length of the print area for a standard 36 x 48" sheet even if the printed image is only 30 inches long.
To turn off save media 1 2 3 Press Setup Menu/Paper Option Menu/Save Media. Choose Off. Press OK.

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Printer options
Auto-Cut

When the Auto-Cut option is set to On, the printer automatically cuts the media when the image is complete. To be sure the image is dry before cutting, turn on the dryer and/or specify an auto-cut delay time. See Auto-Cut Delay below for the procedure. You can select Cut from the control panel at any time to cut the media. Note: Automatic cutting is disabled when the paper feed option is set to Sheet or Takeup.
To set auto-cut 1 2 3 Press Setup Menu/Paper Option Menu/Auto-Cut Menu/Auto-Cut. Choose On or Off. Press OK.

Auto-Cut Delay

Auto-Cut Delay allows you to set a delay time before the printer automatically performs the auto-cut function. This provides additional time for unattended prints to dry. In addition, you may want to delay auto-cut depending on the media you are using, the ambient temperature and the humidity. Auto-Cut Delay values range from 0 to 55 seconds in five second intervals and 1 to 60 minutes in one minute intervals. When the delay time has expired, the printer cuts the image and begins printing the next image in the buffer. Auto-Cut Delay is ignored when Auto-Cut is set to Off.
To set auto-cut delay 1 2 3 Press Setup Menu/Paper Option/Menu/Auto-Cut Menu/Auto-Cut Delay. Choose a time. Press OK.

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Delay Status

Delay Status displays the time remaining before Auto-Cut in minutes and seconds. You can cancel the remaining delay time, if desired. A countdown timer displays time left before Auto-Cut. Choosing Reset Counter forces the count to zero and causes the printer to cut the media immediately.
To reset counter to zero and initiate auto-cut 1 2 3 Press Setup Menu/Paper Option Menu/Auto-Cut Menu/Delay Status. Choose Reset Counter. Press Exit.

Dryer setting

The printer dries ink via a heated platen and fans. You can choose from twelve combinations of dryer/fans on and off. Depending on the ambient temperature, humidity and ink type, you may want to adjust the dryer temperature. The settings you use also depend on the type of ink and media. Refer to the following charts for recommended settings.
To set the dryer settings 1 2 3 Press Setup Menu/Dryer Menu/Dryer Setting. Choose an option. Press OK.

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Dryer Settings for Dye-based Ink
Media Recommended Printer Heater Setting 2 2 4 4 6 4 10 10 Fans Only Fans Only Fans Only Recommended Print Mode Production (3 Bi 10) Production (3 Bi 10) Production (3 Bi 10) Production (3 Bi 10) Production (3 Bi 10) Production (3 Bi 10) Production (3 Bi 10) Production (3 Bi 10) Fine (4 Bi 10) Fine (4 Bi 10) Production (3 Bi 10)

Photographic
Kodak Rapid-Dry Photographic Glossy Paper / 200g (8 mil) Kodak Rapid-Dry Photographic Satin Paper / 200g (8 mil) Kodak Premium Photographic Glossy Paper / 270g (10 mil) Kodak Premium Photographic Glossy Paper / 180g (8 mil) Kodak Premium Photographic Satin Paper / 180g (8 mil) Kodak Premium Photographic Matte Paper / 180g (8 mil) Kodak Economy Photographic Glossy Paper / 160g (6 mil) Kodak Economy Photographic Satin Paper / 160g (6 mil)

Coated
Kodak Coated Matte Print Paper / 140g (6 mil) Kodak Coated Matte Print Paper / 90g (4 mil) Kodak Self-Adhesive Coated Matte Print Paper / 100g (7 mil)

Film Indoor:
Kodak Premium Backlit Film (7 mil) Kodak Premium White Film (5 mil) Reverse Print Backlit VS (5 mil) Kodak Poly Poster Glossy (7 mil) Kodak Poly Poster Satin (7 mil) 10 No Fans 6 10 10 10 2 2 2 2 10 10 6 2 2 2 Production (3 Bi 10) Production (3 Bi 10) Fine (4 Bi 10) Production (3 Bi 10) Production (3 Bi 10) Enhanced (6 Bi 10) Production (3 Bi 10) User Defined (8 Bi 10) User Defined (8 Bi 10) Production (3 Bi 10) Production (3 Bi 10) Enhanced (6 Bi 10) Enhanced (6 Bi 10) User Defined (8 Bi 10) Enhanced (6 Bi 10)

Indoor/Outdoor:
Kodak Reverse Print Backlit Film (6 mil) Kodak Water-Resistant Backlit Film (8 mil) Kodak Water-Resistant Poly Poster Matte (8 mil) Kodak Water-Resistant Self-Adhesive Poly Poster Matte (9 mil) Kodak Self-Adhesive Glossy Poly Poster (120g) Kodak Self-Adhesive Matte Poly Poster (120g)

Vinyl
Kodak GO Water-Resistant Scrim Vinyl Kodak GO Water-Resistant Self-Adhesive Vinyl KODAK Water-Resistant Removable Vinyl KODAK Water-Resistant Scrim Banner

Specialty Fine Art:

Kodak Artists Semigloss Canvas (20 mil) Kodak Matte Canvas (19 mil) 2 Fans Only 2 2 2 2 Production (3 Bi 10) Production (3 Bi 10) Enhanced (6 Bi 10) Enhanced (6 Bi 10) Enhanced (6 Bi 10) User Defined (8 Bi 10)

Indoor/Outdoor:
Kodak GO Banner/Dupont Tyvek material (9 mil) Kodak GO Wet Strength Paper (11 mil) Kodak GO Polyethylene Banner (10 mil) Kodak Water-Resistant Reinforced Flex Banner (15 mil)

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Dryer Settings for Pigment-based Ink
Media Recommended Printer Heater Setting 2 2 Fans Only Fans Only Recommended Print Mode Fine (4 Bi 10) Fine (4 Bi 10) Enhanced (6 Bi 10) Fine (4 Bi 10)

Photographic
Kodak Rapid-Dry Photographic Glossy Paper / 200g (8 mil) Kodak Rapid-Dry Photographic Satin Paper / 200g (8 mil)

Coated
Kodak Coated Matte Print Paper / 140g (6 mil) Kodak Self-Adhesive Coated Matte Print Paper / 100g (7 mil)

Film Indoor/Outdoor:
Kodak Reverse Print Backlit Film (6 mil) Kodak Water-Resistant Backlit Film (8 mil) Kodak Water-Resistant Poly Poster Matte (8mil) Kodak Water-Resistant Self-Adhesive Poly Poster Matte (9 mil) 2 2 2 2 6 2 2 2 Enhanced (6 Bi 10) Fine (4 Bi 10) Enhanced (6 Bi 10) Enhanced (6 Bi 10) Enhanced (6 Bi 10) Enhanced (6 Bi 10) User Defined (8 Bi 10) Enhanced (6 Bi 10)

Vinyl
Kodak GO Water-Resistant Scrim Vinyl Kodak GO Water-Resistant Self-Adhesive Vinyl KODAK Water-Resistant Removable Vinyl KODAK Water-Resistant Scrim Banner

Specialty Fine Art:

Kodak Artists Semigloss Canvas (20 mil) Kodak Matte Canvas (19 mil) 2 Fans Only 2 2 2 2 Production (3 Bi 10) Fine (4 Bi 10) Enhanced (6 Bi 10) Enhanced (6 Bi 10) Enhanced (6 Bi 10) Enhanced (6 Bi 10)

Indoor/Outdoor
Kodak GO Banner/Dupont Tyvek material (9 mil) Kodak GO Wet Strength Paper (11 mil) Kodak GO Polyethylene Banner (10 mil) Kodak Water-Resistant Reinforced Flex Banner (15 mil)

Note: The most recent charts can be found on Encad's website at www.encad.com.

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End of plot dry

At the completion of a print job, End of Plot (EOP) Dry ON with Rewind enables the printer to automatically advance the media at the printing speed 12 inches to allow the image to fully pass the heater. The media is then fed back into the printer at 25% of the normal reserve speed to avoid cockling on the retract move. Dry ON without Rewind allows the media to be advanced over the heater, but there may be blank media between prints. End of Print Dry OFF does not perform this at job completion and should be used when multiple plots are being printed. Note: EOP does not work at the end of a roll of media where it is taped to the core. Before printing, be sure there is sufficient media left on the roll to do the print and advance the entire print past the dryer. You can determine whether there is sufficient media by choosing Feed Media Menu/Media Counter.
To set EOP dry 1 2 3 Press Setup Menu/Dryer Menu/End of Plot. Choose On. Press OK.

Defining user setup

You can save the options you use most frequently so you dont have to reconfigure the printer each time you print an image. You can define up to eight different combinations of options and save them with a user number ranging from 1-8. Select the user number you want to use before sending an image to the printer. Note: If your printer driver has host-controlled settings, the user setup may be overridden. If possible, disable the driver control settings. You can save settings for the following options: Auto-Cut Carriage Speed Media Standard Quality Mode Pass Correction Auto-Cut Delay Color Mode Dryer Auto Wipe Save Media Print Passes Margins
Printer Options 2-20

DPI Print Direction

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To save user setup 1 2 3 4 Choose all the print options to save. Press Setup Menu/User Setup Menu/Save User. Scroll to the number for the user settings. Press OK.

To use a previously saved user setting 1 2 3 Press Setup Menu/User Setup Menu/Select User. Scroll to the number for the user setting (i.e., user 1, user 2, etc.) to use. Press OK.

Units Select

Measurement units can be displayed in English or Metric.

To choose a measurement unit 1 2 3 Press Setup Menu/User Setup Menu/Units Select. Choose English or Metric. Press OK.

Language

Printer menus and options can be displayed in the following languages: English, German, French, Italian, Portuguese, Spanish, Traditional and Simplified Chinese, Japanese, and Korean.
To choose a language 1 2 3 Press Setup Menu/User Setup Menu/Language. Choose the language to display. Press OK. Printer Options 2-21

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Printer options
Print settings

Pressing the Setup Menu/User Setup Menu/Print Settings buttons causes the printer to print a listing of its current settings and configuration. Be sure to have media loaded before you start.
Return to default settings

Pressing the Setup Menu/User Setup Menu/Init Settings buttons returns all printer options to the factory defaults. All saved user settings are lost. The table at the end of this chapter shows the printer defaults.
LCD contrast

The LCD Contrast function lets you adjust the brightness of the control panel. The range is 1-8, where 8 is less contrast. The default is 4. Note that if brightness is set too high, you may not be able to see the text displayed on the control panel.
To set LCD contrast 1 2 3 Press Setup Menu/User Setup Menu/LCD Contrast. Choose the contrast value. Press OK.

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Printer Options

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Error Messages

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Printer options
Choosing ink options
Ink options let you define the following: Auto-Wipe Spit Interval Edge Banding Reduction

Auto-Wipe

When set to On, the cartridge jet plates are periodically wiped during printing. This eliminates dripping during heavy continuous usage. However, if you are having problems with banding, you can sometimes solve the problem by setting the wiper to Off (the default).
To turn on the wiper 1 2 3 Press Setup Menu/Ink Option Menu/Auto-Wipe. Choose On. Press OK.

Cartridge spit interval

Cartridge spitting helps to clear and prevent clogs. This is done automatically at certain intervals. There are times when you would like to the cartridges spit more frequently. More frequent spitting has been shown to reduce certain print anomalies when using ink dilutions. This control allows you to select Reduced, which will reduce the interval between spits and effectively increase the spitting frequency. The default is Normal.
To reduce the spit interval 1 2 3 Press Setup Menu/Ink Option Menu/Spit Interval. Choose Reduced. Press OK.

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Printer options
Network settings
Your printer can be shared on a network. Network setup can be accomplished at your computer, but the IP address, IP subnet mask, gateway, and DHCP client can also be set at the printer's control panel. Note: do not change the default gateway.
DHCP

The DHCP protocol can be used to obtain a lease on an IP address. The print server will request a permanent lease. If you are using DHCP to manage IP addresses, we recommend that permanent leases be assigned to your print servers so that the IP address will not change. DHCP servers also normally provide the subnet mask and gateway/router address information.
To set the IP address 1 2 3 Press Setup Menu/Network Menu/IP Config Menu/IP Address. Enter IP address 192.0.0.193. Press OK.

To set the IP subnet mask 1 2 3 Press Setup Menu/Network Menu/IP Config Menu/IP Subnet Mask. Enter Subnet Mask 255.255.255.0. Press OK.

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Printer options
User Settings Auto Cut Auto Cut Delay Carriage Speed Color Mode DPI Dryer Setting Default On Off 10 Color 600 0-Off Other Options Off`, Delay, Delay Status 0 to 55 seconds in 5 second intervals 1 to 60 minutes in 1 minute intervals. 1-10 Mono 1200 1-Fans Only; 2-Heat Min, Fans; 3-Heat Min; 4-Heat Low, Fans; 5-Heat Low; 6Heat Med, Fans; 7-Heat Med; 8-Heat Hi, Fans; 9-Heat Hi; 10-Heat Max, Fans; 11Heat Max. Expanded, Edge Band US Eng, US Arch, ISO A, Met Over A, ISO B, Special, Graphic, US All, Met ALL Pause, Off Uni 2, 3, 4, 8 High Speed, Fine, Productivity, Ultrafine Off 1-8 1-8 Metric Other Options On 1-12 Normal Off, On without Rewind German, French, Italian, Spanish, Portuguese, Japanese, Korean, Simplified Chinese, Traditional Chinese 1-8 Reduced Sheet, Roll, Roll2

Margins Normal Media Standard All Pass Correction Auto Print Direction Bi Print Passes 6 Quality Mode Enhanced Save Media On Save User 1 Select User 1 Units English System Settings Default Auto Wipe Off Auto-Load Delay 6 End of Media Feeder Stop End of Plot On with Rewind Language English LCD Contrast Spit Interval Supply Type 5 Normal Takeup

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Printer Options

Menu Tree

Technical Info

Error Messages

Troubleshooting

Menu Tree

This section contains an overview of the printer's menu tree. Text items in italics indicate that selecting the option gives access to a menu with further options. Items in bold are the default option.

Main Menu at a Glance

Main Menu Load Media Cut Pause Reset Feed Media Menu Forward Media Counter Display Counter Backward End of Media Exit Setup Menu Print Mode Menu Paper Option Menu Dryer Menu User Setup Menu Ink Option Menu Network Menu Exit Prime Menu Access Cartridge Calibration Menu Display Settings Print: Settings Service Menu Exit

Utility Menu

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Menu Tree
Main Menu

Load Media Cut Pause

moves media into the platen and reads the width of the loaded media. cuts media. stops printing and allows the operator to cancel print jobs, reinitialize the printer, or examine the print job. Pressing Pause again will restart printing. clears the print buffer. When cancelling a print, first remove it from the computer's print queue, then press the Reset button on the printer. provides access to further options for moving the media forward or backward and entering/ displaying media length values. provides access to further submenus for setting printing options. provides access to further submenus for calibration and other functions. provides access to a further submenu which displays the currently active alarm conditions.

Reset

Feed Media Menu

Setup Menu Utility Menu Alarms

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Menu Tree
Feed Media Menu

Forward Media Counter

advances media toward the front of the printer. provides access to additional options where the length of a roll of media (0 to 500') can be entered and the media counter reset. displays a screen where the current value of the media length can be viewed and printed on the media. moves media toward the back of the printer. provides access to options for handling the end of media condition. returns to Main menu.

Display Counter

Backward End of Media Exit

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Menu Tree
Setup Menu at a Glance (Bold indicates the default)
Setup Print Mode Menu Color Mode Quality Mode Dots per Inch Print Passes Pass Correction Carriage Speed Print Direction Exit Paper Option Menu Supply Type Media Standard Margins Auto-Load Delay Auto-Cut Menu Save Media Exit Dryer Menu Dryer Setting Color, mono High Speed, Productivity, Fine, Enhanced, Ultrafine 300, 600, 1200 2, 3, 4, 6, 8 Auto, Pause, Off 1- 10 Uni, Bi

Sheet, Roll, Roll2, Takeup All, US Engr, US Arch, ISO A, ISO B, Special, MET OVER A, Graphics, US All, Met All Normal, Expanded, Edge Band 1-12, 6 Auto-Cut, Auto-Cut Delay, Delay Status On/Off

End of Plot Exit

0-Off; 1-Fans Only; 2-Heat Min, Fans; 3-Heat Min; 4-Heat Low, Fans; 5-Heat Low; 6-Heat Med, Fans; 7-Heat Med; 8-Heat Hi, Fans; 9-Heat Hi; 10-Heat Max, Fans; 11-Heat Max Off, On with Rewind, On without Rewind

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Menu Tree
User Setup Menu Select User Save User Units Select Language Init Settings Print Settings LCD Contrast Exit Ink Option Menu Auto-Wipe Spit Interval Network Menu Exit

1-8, 1 1-8, 1 English, Metric English, German, French, Italian, Spanish, Portuguese,Japanese, Traditional and Simplified Chinese, Korean

1-8, 5 (8 is less contrast)

On/Off Normal, Reduced IP Config Menu, Restore Defaults, Network Info

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Menu Tree
Service Menu at a Glance (Bold indicates the default)
Service menu Calibration menu Diagnostics menu Color Test menu About Ink Status menu Test Print Exit

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Menu Tree
Setup Menu

Print Mode Menu Paper Option Menu Dryer Menu

provides access to options for color, quality, dots per inch, and EOP dry. provides access to options for loading paper. provides access to a further menu in which you can select the dryer setting and preferences for drying the end of a plot. provides access to options for defining and saving user settings. provides access to options for auto-wipe, spit interval, dryer settings, and end of plot settings. provides access to options for setting network parameters. returns to the Main menu.

User Setup Menu Ink Option Menu Network Menu Exit

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Menu Tree
Print Mode Menu

Color Mode

provides access to a further menu to select color (default), monochrome, or grayscale printing. provides access to a further menu to select the print mode. provides access to a selection screen for print resolution. provides access to a selection screen for print passes. provides access to a selection screen for pass correction. provides access to a selection screen for carriage speed. provides access to a selection screen for print direction. returns to the Setup menu.

Quality Mode Dots per Inch Print Passes Pass Correction Carriage Speed Print Direction Exit

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Menu Tree
Paper Option Menu

Supply Type Media Standard Margins Auto-Load Delay Auto-Cut Menu

provides access to a selection screen for supply type. provides access to a selection screen for media standard. provides access to a selection screen for margins. provides access to a selection screen for auto-load delay. provides access to a menu to activate Auto-Cut, set an Auto-Cut delay time and check delay status. provides access to a further menu to turn Save media On (default) or Off. When set to On, printing will stop at the end of the image rather than scrolling out the full paper size. returns to the Setup menu.

Save Media

Exit

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Menu Tree
Dryer Menu

Dryer Setting End of Plot

provides access to a selection screen for 12 different dryer/fan settings. provides access to a selection screen in which you can define how the end of a plot is dried. At the completion of a print job, End of Plot (EOP) Dry ON with Rewind enables the printer to automatically advance the media at the printing speed 12 inches to allow the image to fully pass the heater. The media is then fed back into the printer at 25% of the normal reserve speed to avoid cockling on the retract move. Dry ON without Rewind allows the media to be advanced over the heater, but there may be blank media between prints. End of Print Dry OFF does not perform this at job completion and should be used when multiple plots are being printed. returns to the Setup menu.

Exit

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Menu Tree
User Setup Menu

Select User

provides access to a further menu to select a previously saved user configuration. Default = User 1. provides access to a further menu to save the current printer configuration to the selected user number. Default = User 1. provides access to a further menu to choose the calibration units: English (default) or Metric. provides access to a further menu to select the language used for the display. Choose from English (default), German, French, Italian, Spanish, Portuguese, Japanese, simplified and traditional Chinese, Korean. returns the printer to its default settings. All previously saved options are erased. prints the current printer settings. lets you select the contrast level of the display. Range is 1-8, 5 (default) (8 is less contrast) returns to the Setup menu.

Save User

Units Select Language

Init Settings Print: Settings LCD Contrast Exit

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Menu Tree
Ink Option Menu

Auto-Wipe

provides access to a further menu to turn the Auto-wipe function Off or On (default). When On, the cartridges are wiped during printing. provides access to a selection screen for spit interval. returns to the Setup menu.

Spit Interval Exit

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Network Menu

IP Config Restore Defaults Network Info

Lets you set the IP address for the printer. Restores the printer's default IP address. Displays the IP address, IP subnet mask, IP gateway, TCP Port, Mac address, DHCP Client (enabled/disabled), Ethernet returns to the Setup menu.

Exit

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Menu Tree
Utility Menu

Prime Menu Access Cartridge

provides access to further menus in which you can prime one or all of the cartridges. moves the ink carriage out of the service station for installing and replacing cartridges and the media cutter. provides access to a further menu for calibration options and diagnostics. displays information such as media and page width and height, on time, and cumulative plot time. prints information such as media size, firmware revision, RAM size, and plot hours. provides access to the Service menu (technical support only) returns to the Main menu.

Calibration Menu Display: Settings

Print: Settings Service Menu Exit

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Prime Menu

Prime All Prime Single Serv Station Menu Clean

primes all six cartridges. provides access to a further menu for choosing an individual cartridge to prime. provides access to further menus for filling tubes and cleaning cartridges. provides access to further selections for cleaning individual cartridges. Causes selected cartridges to clear their jets by expelling a small amount of ink into the waste bottle to help clear clogs and maintain optimal print quality. returns to the Utility menu.

Exit

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Menu Tree
Service Station Menu

Vacuum Prime

use this option to help clear clogs or air from the ink lines. Provides access to a further menu for selecting individual cartridges to prime. use this function to draw ink from the reservoir through the line fill cartridge when filling lines during installation or when flushing ink from the system to change ink types. returns to the Utility menu.

Pump On

Exit

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Menu Tree
Calibration Menu

Paper Calib Menu

provides access to a further menu to select Line Length Test or Paper Calib Test. Both tests are used for paper calibration. provides access to a further set of menus in which you can print the color deadband test pattern and set deadband velocity compensation for each cartridge. provides access to a further set of menus in which you can run the vertical and horizontal calibration patterns. provides access to a further set of menus in which you can print the jet status pattern and set the compensation for jets in each cartridge. Not Used. returns to the Utility menu.

Color Db Menu

Color Calib Menu

Open Jet Menu

Scanner Print Exit

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Menu Tree
Paper Calib Menu

Use Paper Calib Line Length Test Line Length Value Paper Calib Test Paper Calib Value Exit

provides access to a further menu in which you can set this function On (default) or Off. prints the line length test pattern. provides access to a screen where the line length values can be entered. prints the paper calibration test pattern. provides access to a screen where the paper calibration values can be entered. returns to the Utility menu.

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Menu Tree
Color Calib Menu

Vertical

provides access to a menu in which you can enter the number which corresponds to the best vertical alignment in the test pattern for the C1, M1, C, M, and Y cartridges. provides access to a menu in which you can enter the number which corresponds to the best horizontal alignment in the test pattern for C1, M1, C, M, and Y cartridges. prints the current heads, current horizontal head to head, and other calibration patterns described in "Finishing Setup". returns to the Utility menu.

Horizontal

Vert/Horiz. Calib. Test

Exit

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Service Menu

Calibration Menu Diagnostics Menu About Ink Status Menu Test Print

provides access to other calibration options. provides access to a further set of menus for performing diagnostics (tech support only). provides information about the printer's firmware version, BROM, RAM, and printer size. provides access to a menu in which you can check the ink level for cartridges and ink bottles. automatically prints a test file stored in ROM on the printer. Use only under direction of technical support. returns to the Main menu.

Exit

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Troubleshooting

Technical Information
INK TYPES: Dye and pigment inks. MEDIA ROLL PARAMETERS Inner roll core: 2" and 3" Max. outside roll diameter: 6" Max. roll width: 60", 42" RESOLUTION: 300 x 300 dpi (dot duplication) 600 x 600 dpi 1200 x 600 dpi (1200 interpolated) FEATURES: Rollfeed with cutter Power feed and takeup 8 user-savable settings Processor: PowerPC 405 GP Ink cartridges (6) 700 ml ink reservoirs (6) Automatic ink priming system LINE LENGTH ACCURACY: +/- 0.2% or +/-0.015 inches, whichever is greater. Measured on Kodak Premium White Film/ 5mil at 50% RH with printer paper axis calibrated. INTERFACES: 100BaseT Compatible (RJ45 connector) POWER: 100-120 / 200-240 VAC 50-60 Hz Consumption: 25 W Idle 1120 W Typical 1225 W Maximum OPERATING ENVIRONMENT: 59 - 85F (15 - 30C) 20 - 70% RH, Non-condensing STORAGE ENVIRONMENT: 40 - 95F (5 - 35C) 5 - 80% RH, non-condensing 24 hours max. at temperatures below 32F (0C) and above 104F (40C). CERTIFICATION: Safety Compliant with the requirements for class A ITE Products. Electromagnetic Compatibiliy Compliant with the requirements for Class A ITE products: FCC rules, DOC, Energy Star compliant.

DIMENSIONS - 60" PRINTER AND STAND (UNPACKED) Height Width Depth Weight 48 in. (122 cm) 112 in. (284 cm) 28 in. (72 cm) 270 lbs. (122 kg)

DIMENSIONS - 42" PRINTER AND STAND (UNPACKED) Height Width Depth Weight 48 in. (122 cm) 94 in. (239 cm) 28 in (72 cm) 245 lbs. (111 kg)

Made in the U.S.A.

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Technical Information
Media for Dye-based Ink
Photographic
Kodak Rapid-Dry Photographic Glossy Paper / 200g (8 mil) Kodak Rapid-Dry Photographic Satin Paper / 200g (8 mil) Kodak Premium Photographic Glossy Paper / 270g (10 mil) Kodak Premium Photographic Glossy Paper / 180g (8 mil) Kodak Premium Photographic Satin Paper / 180g (8 mil) Kodak Premium Photographic Matte Paper / 180g (8 mil) Kodak Economy Photographic Glossy Paper / 160g (6 mil) Kodak Economy Photographic Satin Paper / 160g (6 mil)

Media for Pigment-based Ink

Photographic
Kodak Rapid-Dry Photographic Glossy Paper / 200g (8 mil) Kodak Rapid-Dry Photographic Satin Paper / 200g (8 mil)

Coated
Kodak Coated Matte Print Paper / 140g (6 mil) Kodak Self-Adhesive Coated Matte Print Paper / 100g (7 mil)

Film Indoor/Outdoor:
Kodak Kodak Kodak Kodak Reverse Print Backlit Film (6 mil) Water-Resistant Backlit Film (8 mil) Water-Resistant Poly Poster Matte (8mil) Water-Resistant Self-Adhesive Poly Poster Matte (9 mil)

Coated
Kodak Coated Matte Print Paper / 140g (6 mil) Kodak Coated Matte Print Paper / 90g (4 mil) Kodak Self-Adhesive Coated Matte Print Paper / 100g (7 mil)

Film Indoor:
Kodak Premium Backlit Film (7 mil) Kodak Premium White Film (5 mil) Reverse Print Backlit VS (5 mil) Kodak Poly Poster Glossy (7 mil) Kodak Poly Poster Satin (7 mil)

Vinyl
Kodak GO Water-Resistant Scrim Vinyl Kodak GO Water-Resistant Self-Adhesive Vinyl KODAK Water-Resistant Removable Vinyl KODAK Water-Resistant Scrim Banner

Specialty Fine Art:

Kodak Artists Semigloss Canvas (20 mil) Kodak Matte Canvas (19 mil)

Indoor/Outdoor:
Kodak Reverse Print Backlit Film (6 mil) Kodak Water-Resistant Backlit Film (8 mil) Kodak Water-Resistant Poly Poster Matte (8 mil) Kodak Water-Resistant Self-Adhesive Poly Poster Matte (9 mil) Kodak Self-Adhesive Glossy Poly Poster (120g) Kodak Self-Adhesive Matte Poly Poster (120g)

Indoor/Outdoor
Kodak Kodak Kodak Kodak GO Banner/Dupont Tyvek material (9 mil) GO Wet Strength Paper (11 mil) GO Polyethylene Banner (10 mil) Water-Resistant Reinforced Flex Banner (15 mil)

Vinyl
Kodak GO Water-Resistant Scrim Vinyl Kodak GO Water-Resistant Self-Adhesive Vinyl KODAK Water-Resistant Removable Vinyl KODAK Water-Resistant Scrim Banner

Note: The most recent charts can be found on Encad's website at www.encad.com.

Specialty Fine Art:

Kodak Artists Semigloss Canvas (20 mil) Kodak Matte Canvas (19 mil)

Indoor/Outdoor:
Kodak GO Banner/Dupont Tyvek material (9 mil) Kodak GO Wet Strength Paper (11 mil) Kodak GO Polyethylene Banner (10 mil) Kodak Water-Resistant Reinforced Flex Banner (15 mil)

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Error Messages

Troubleshooting

Error Messages

These display messages are helpful in determining the status of the printer and possible corrective action when operation does not appear to be normal.

Alarms
You can view the currently active alarms by choosing ALARMS on the main menu. A blinking asterisk on the main menu indicates the presence of an alarm condition. To view the alarm, press Alarms on the main menu. The alarms menu lists the error condition. If more than one alarm condition exists, press the Next button on the Alarms menu to view other alarms. If you cannot clear the error, record the message and the sequence of events leading to the message so that you can describe the problem to technical support personnel.

Carriage axis failure

If the Carriage Axis Failure message is displayed, cycle the printer's power to clear the error.

Cartridge
The printer automatically performs tests on the cartridges and uses the information to improve image quality, monitor cartridge life, and update the user with system status. Some tests are performed between prints and require no user input, while others require user input. The following table shows cartridge-related error messages and corrective actions.

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Troubleshooting

Error Messages
Error Message Invalid Ink Type! Corrective Action Be sure all the cartridges are the same ENCAD ink type. Your printer will not work if you have a mixture of different ENCAD ink types. If you are using a new type of ink that has been introduced since you purchased your printer, you may need to upgrade the printer's firmware to accommodate the new ink type. Check Encad's web site at www.encad.com for instructions. Be sure the cartridge OEM value matches your printer OEM value. Your printer will not work with cartridges designated otherwise. OEM type information is available in the "About" menu display and also in Disp: Cart Info menu which is available in the Service menu. Replace the cartridge if necessary. Replace cartridge. You can check cartridge status by choosing Disp: Cart Info from the Service menu. End of cartridge life is indicated after 2800ml of use. Be sure the cartridge is installed correctly. Your printer will not work if the cartridge doors are improperly secured. Replace the cartridge if necessary. If cartridge replacement does not eliminate the error, contact your ENCAD service representative for assistance. Be sure that the ink in the cartridge as the same as in the other cartridges. (See Invalid Ink Type above.) Try the following: Cycle power on and off. Replace the cartridge if necessary. Clean the flex connections. If you are printing and this error occurs, cancel the print job. Press Utility Menu/Access Cartridges. Remove the cartridge and clean the flex connections. Replace the cartridge and press Utility Menu/Access Cartridges.
When the cartridge error is displayed, choose Utility/Service Menu/Ink Status Menu/Disp: Cart Info to get information about the cartridge. Press Utility Menu/Access Cartridge to move the cartridges out of the service station. After the cartridge has been replaced, cleaned, etc., press Access Cartridge again to return the cartridges to the service station.

Invalid OEM ID!

End of Jet Life! Pen Error - Code X

Invalid Pen ID

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Error Messages
Ink system

The printer monitors the amount of ink in the disposal bottle and displays a warning when the waste bottle needs to be emptied. When the waste bottle is full or removed from the printer, service station functions will not be permitted. Be sure to dispose of ink properly. Ink bottle error messages and corrective actions are listed in the following table.

Error Message Invalid Ink Type!

Invalid OEM ID!

Ink Limit Reached! Bottle Error - Code X

Corrective Action Be sure all the ink bottles are the same ENCAD ink type. Your printer will not work if you have a mixture of different ENCAD ink types. If you are using a new type of ink that has been introduced since you purchased your printer, you may need to upgrade the printer's firmware to accommodate the new ink type. Check Encad's web site at www.encad.com for instructions. Be sure the ink bottle OEM value matches your printer OEM value. Your printer will not work with ink bottles designated otherwise. OEM type information is available in the "About" menu display and also in Disp: Bottle Info menu which is available in the Service menu. Replace the ink bottle if necessary. Bottle status is updated any time a bottle is changed or replaced. bottles can be removed and replaced during a print job but there is a timeout feature. If you're running out of ink, you can get a new bottle and swap out the old one without stopping the print job. If the timeout elapses before the bottle is replaced, the print job will pause and wait for a valid new bottle install before it can continue. Replace ink bottle. End of bottle life is indicated after 700ml of use. Be sure the bottle is installed correctly. Your printer will not work if the bottle is missing or improperly installed. Replace the bottle if necessary. If bottle replacement does not eliminate the error, contact your ENCAD service representative for assistance.

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Error Messages
Main board

Main board erros will be displayed as "MBID Error - Code X". "X" will be a specific error code number. For all main board errors, note the error code number and contact technical support for further assistance.
Memory

If the "Insufficient raster memory" message displays, press the Reset button on the Main menu to clear the message and abort the print job.

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C Troubleshooting

This appendix contains valuable information to help you solve the most common printer problems. The problems addressed are divided into these types: Printer health Print quality Data transfer Application software

Troubleshooting quick list

Many common problems can be solved by checking for just three items: Is the printer connected to a good power source? Is the voltage switch on the back of the printer set correctly; i.e. 115/230? Is the network functioning correctly?

Isolating problems
You can quickly isolate problems to either the printer, computer/printer interface, or application software using the following procedure:
1. Turn the printer OFF, then ON. 2. Load media, then run a prime to assure that all jets fire. (See the Quick Start Guide.) 3. Perform a color calibration. (See the Quick Start Guide.) If your printer fails during any of the above steps, call your reseller or call Technical Support. Otherwise, continue with the steps that follow.

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C Troubleshooting

4. Using the DOS Copy command, send a sample print directly to the printer through the Ethernet port. For example, on Windows 98, type: copy /b <filename>.rtl lpt1. On Windows NT type: print /d:lpt1 <filename>. 5. If your computer is running on a network, login and copy the sample file to the printer over the network. 6. If steps 4 or 5 fail, repeat them using another computer. If any of the previous steps failed, your printer may not be correctly connected to your computer and/or network. Contact your network administrator or your reseller. Otherwise, continue with the steps that follow. 7. Print directly to the printer from several software applications. 8. If you are networked, login and try printing from several software applications. 9. If steps 7 or 8 fail, repeat them using another computer or remove from the network and test standalone.

If one application fails, but others print successfully, that can indicate a problem with a specific software package. Call technical support of the failed product. If all the applications fail, determine what they have in common; for example, a RIP box or Windows driver. Call technical support of the particular vendor.

Printer health
Printer will not turn on

Make sure the power cord is securely attached to the printer and plugged into an operating outlet. Make sure the power switch is turned on. Make sure total power load does not exceed main power circuit breaker limits for that power line.
Printer intermittently reboots

Check that power is coming to the printer. Disconnect dryer AC power cable.

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Display does not come on

Check that the power cord is plugged in and the printer switch is turned on. Press any control panel button. The display should come on.
File will not print

Check your electrical connections. Try using the EFPU (ENCAD File Print Utility) to print the file. The EFPU is available on the System CD.
Slow printing under Windows

Windows applications naturally print slower than DOS applications. Be sure the Windows Print Manager is turned OFF.
Takeup roll doesn't turn

Be sure the media feed option is set to Takeup.

Takeup roll doesn't stop turning

Check that the take-up sensor is not blocked. There should be nothing between the take-up sensor and media.
Automatic cutter doesnt work or tears the paper

Make sure the Auto-Cut option is set to ON. Make sure Media Supply Type is set to Roll or Roll2. Make sure the cutter is properly installed. (See the Quick Start Guide.) TURN POWER OFF and clean the inside of the black belt using alcohol and a lint-free cloth. Push the carriage back and forth to access all areas of the belt. Manually push the carriage all the way to the left to force the cutter to drop. Turn power on.

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If the cutter is worn, replace it. You should replace the cutter after every 200 plots (more or less, depending on the type of media used).
Carriage jams

Check for media jams or blockage. Be sure the service station is lowering. If it does not lower, push it left and down, or the cutter will not disengage. Remove the service station. Allow the carriage to return to the service station area. If ok, inspect the area below service station for anything that might cause it to elevate.
Carriage axis failure

This may be caused by using media which may curl and cause carriage axis failure. Be sure to use inkjet quality media. An obstruction in the path of the carriage assembly is hindering carriage movement. The obstruction may or may not be visible. Other common causes include dirty encoder strip, media interference, worn carriage bushings, cutter malfunction, and loose trailing cable connections. After checking the following items, reboot the printer to ensure proper operation. Note: If the error re-occurs, observe whether the carriage is in the same or different location. If the carriage is in the same spot, check the encoder strip for visible damage (clear plastic strip under the trailing cable tray and above the belt). Verify that carriage movement is free and smooth by turning the power off and moving the carriage from one end of the shaft to the other (make sure there is no binding and that nothing is blocking the carriage movement ). (MAKE SURE POWER IS OFF BEFORE PERFORMING THIS STEP.) Clean the top and bottom of the encoder strip using a cotton swab and distilled water (let it dry completely ~ approximately 30 minutes) before trying to operate the printer).

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Remove the cutter from the left side of the carriage and check it for visible damage. Make sure cutter version 3 (or newer) is installed (see the figure below).

Check the shaft for visible damage (carriage moves back and forth on it during operation). Clean the shaft with a lint-free cloth and isopropyl alcohol (let it dry completely before trying to operate the printer). Check the belt for visible damage such as fraying and pieces coming off it. Check the trailing cable (cable that moves during printer operation) for visible damage. Check whether the idler assembly (located at the left end of the belt) moves freely. Check whether it is cracked or broken.
Cannot draw ink during initial siphon

Check that the ink bottle is securely installed. Check whether foreign material has blocked the ink delivery lines. If necessary, flush the lines with distilled water, then reprime.
Initial siphon cannot be established

Check that ink bottles are securely installed. Check ink delivery system for leaks in the lines. If leaks cannot be stopped, call Technical Support.

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Ink cartridges do not fire properly

Be sure that cartridges and the service station are cleaned periodically to maintain good print quality. (See the Maintenance Guide.) Cartridges may wear out after extended use. Try replacing the cartridge. Store cartridges in a sealed container at room temperature when not in use for extended periods of time. Make sure the protective tape is removed from the cartridges. Remove the cartridge and reinstall it, or clean the electrical contact on the cartridge and carrier. Be sure it is clean and dry. Be sure the cartridge is seated properly. (See the Quick Start Guide.) Check that ink is being fed through the delivery lines. If necessary, prime the ink line by choosing Utility Menu/ Prime Menu/Service Station Menu/Vacuum Prime. Be sure the ink bottles are not empty.
Cartridges leaking

Ensure cartridges are installed correctly. Ensure lines are primed and filled with ink.
Various nozzles are clogged or stop firing

Use the printer's Clean function; Utility Menu/Prime Menu/Clean. Repeat prime several times. Remove, clean, and reinstall cartridge; repeat prime. Do not use alcohol on the jet area. Clean service station; clean cartridge again; repeat prime. Clean cartridge electrical contacts using a cotton swab moistened with water. Dry contact. Repeat prime. Do not use acetone or any other harsh cleaner as this may cause damage to the flex cable.

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Nozzle may have failed. Replace cartridge.

Check to see whether spray from printing has contaminated the flex contact. Remove the cartridge and wipe the carriage flex and cartridge flex with a cotton swab moistened with water. Run the jet status plot as described in the Quick Start Guide. If sections of the print are missing, add the affected jets to the compensation list. Replace the cartridge if necessary.
Ink spills on the flex cable

Flex cable refers to the copper contacts on the carriage where the cartridge seats. Clean the flex cable gently with a cotton swab moistened with water. Do not use acetone or any other harsh cleaner as this may cause damage to the flex cable.
Dryer Disabled Condition (under Sensor Status)

Check voltage switch position (either 115V or 230V depending on region). For a dryer set to 115V and operated at 230V line input, the circuitry in the dryer will sense over temperature due to the excessive current (prior to the circuit breaker tripping). This will cause the dryer to go into shutdown mode, turning the heaters off and cycling the fans. Turn power off and on again. Caution: When the printers power cord is plugged in, AC power is routed to the dryer regardless of the printer power switch position. Always remove power from the printer and dryer (turn off printer power switch and unplug printers power cord) whenever switching voltage switch positions or when manipulating the circuit breaker. To reinitialize the printer, apply power to the printer and dryer (plug in printer power cord and turn on printer power switch).
Printer settings are lost when printer is turned off or rebooted

Be sure to save your printer settings to a user number. (See "Saving User Settings" in Chapter 2.) When you are ready to print, select the user number that you saved.

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What if I need a firmware upgrade?

You can download firmware upgrades from ENCADs Internet web page www.encad.com. Firmware Download Procedure (Upgrade/Printer Refresh) If your printer is set up using a printer server, you can use the ENCAD File Print Utility (EFPU) to download the new firmware to your printer. The EFPU can be found on the System CD.
1. Using the EFPU, send the XXXX.ROM file to the printer. Approximately 20 - 40 seconds later a single beep should be heard, indicating the download was successful. After a one second delay, the printer will automatically reboot. The printer should come up normally. Verify the new firmware revision by sequencing through Utility Menu /Service Menu/ About menu. 2. If multiple beeps are heard, reboot printer and reseat the Ethernet connection. Resend the .ROM file to the printer. Print Quality

Many of the print quality concerns can be resolved by priming, cleaning, calibrating and using the printer's Clean Function. When this is the case, Prime, clean, calibrate, or replace is indicated with other solutions. Refer to the following for details: Clean Function - see "Cartridge Cleaning" in the Maintenance Guide Prime - see Quick Start Guide Clean - see Maintenance Guide Calibrate - see Quick Start Guide Replace - see Maintenance Guide
No print appears

Check that tape has been removed from the printhead of the cartridge.

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White lines or large gaps on print or portions of characters missing

Clean Function, prime, clean, calibrate, or replace cartridges. Check if the ink bottle is empty. Replace or refill if necessary. Make sure the media feeds freely.
Overall print quality is poor

Prime, clean, calibrate, or replace cartridges. Make sure the printer is positioned on level ground. Use a higher quality print mode, such as Ultrafine. Be sure you are using genuine ENCAD inks and media.
Cartridge spits small amounts of ink on paper

Nozzle plate may be flooded. Try using a lower firing rate or replacing the cartridge.
Streak marks

Clean the service station at least once a week, or more often, depending on the number of prints you are running. (See the Maintenance Guide.) Prime, clean, calibrate, or replace cartridges.
Line drawings exhibit bleeding

Be sure you are printing on the coated side of the media. Load cut sheet media so that the notch is on the side closest to the carriage. Roll feed media should be loaded so the coated side is on the outside.

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If your application software permits, use gamma correction to lighten the color. Too much air may have been drawn into the cartridge during extended operation.
Colors print as monochrome

Be sure the Color/Mono mode is set correctly. To change a specific drawing from monochrome to color or vice versa, you must switch the Color/Mono setting and re-transmit the file.
Ink smears after removing the print

Be sure the ink is dry before removing the print. Turn the dryer on.
Smudged or dark characters

Be sure you are using the correct type of media for the application. Make sure the media is straight and unwrinkled when loading it into the printer. Prime, clean, calibrate, or replace cartridges. Try a different print mode.
Improperly formed or misaligned characters

Calibrate cartridges.
Color problems or shadowing

Calibrate cartridges.
Excessive graininess

Perform color deadband compensation.

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Ghosting

The temperature of the print cartridge affects the size of the dots it prints. When the cartridge is warmer it produces slightly larger dots than when it is cool. Several things affect the temperature of the cartridge including the ambient temperature, the number of dots that have recently been printed and the cartridge heater circuit. This change in temperature and subsequent spot size causes what is referred to as ghosting or parasitic suppression. Ghosting can occur when printing unidirectional if their is an area in the image in which the cartridge is not firing (i.e. a white box within a filled area). Since the cartridge cooled down while it wasnt printing, a light area can appear adjacent to the non-printed area. This light area is ghosting. By using the cartridge heaters to warm the cartridge in these non-printed areas, the change in temperature helps minimize ghosting. STEPS TO MINIMIZE GHOSTING (PARASITIC SUPPRESSION) 1. Slow the carriage speed down to 5 or lower. On the Main Menu, press Setup Menu/Print Mode Menu/Carriage Speed. In the Carriage Speed menu, adjust the value to 5 or less and press OK. If you are printing using software to control the printer, you need to make these adjustments in the software. 2. Put the printer in a bi-directional mode. On the Main Menu, press Setup Menu/Print Mode Menu/Print Direction. In the Print Direction menu, adjust the value to BI and press OK. If you are printing using software to control the printer, make these adjustments in the software.
Colors are not correct or sections of print missing

Prime, clean, calibrate, or replace cartridges. If you are using a third party RIP, contact the RIP vendor to determine whether they have updated their color tables to work with ENCAD inks.
Image is the wrong size

Be sure the dpi setting (300, 600 or 1200) matches the resolution of your image file. See Chapter 2 for instructions.

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Print contains only partial image

Check the settings of the Margins option. When Margins are set to Normal (the default), the print area is smaller than when Margins are set to Expanded. Try setting the Margins option to Expanded to make the print area larger. The printer may not have correctly sized your media. Use the Manual Load option to load your media. (See the Quick Start Guide.) The printer automatically prints in portrait orientation (X axis = paper axis). If you rotated the image in your application to save paper, set the paper size to the next larger size (for example, if you are printing a C size image, choose D size paper). Be sure to set Save Media to ON. This stops the printer from scrolling the full paper height.
Jagged vertical lines

Prime, clean, calibrate, or replace cartridges.

Splotchy area fill

Try using Productivity mode. If the problem persists, prime, clean, calibrate, or replace cartridges.
Excessive banding in area fills

Consistent banding is generally a hardware problem; inconsistent banding is generally a software problem. Use specially coated inkjet media. Encad offers a full line of high quality inkjet media. Change the Print Mode option to Productivity. (See "Print Modes" in Chapter 2.) Prime, clean, calibrate, or replace cartridges. Set Auto-wipe function to off.

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Portions of lines are missing

Prime, clean, calibrate, or replace cartridges. Clean carriage flex cable and cartridge electrical contacts; repeat prime. Do not use alcohol, acetone, or other cleansers. Use a cotton swab moistened in distilled water. Use tap water if distilled water is not available.
Poor vertical or horizontal line quality

Perform color calibration. (See the Quick Start Guide.)

Data Transfer
Printer doesnt generate a print

Be sure your printer is connected to the port to which you are sending the file. If you are printing over a network, you will need to determine whether the problem is in the network. Try connecting the printer directly to your computer and send the file again. Be sure that network settings are correct as described in the Network Setup Guide online help.
Problems printing over a network

Be sure that the printer is configured to run on the network. Pick a driver in your software that is also listed under Emulation on the printer.

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No output when printing from Unix

If you encounter no output problems when printing from Unix, try the following: 1. Check the printer hardware. Check that the printer is plugged in and turned on. Check that the cable is connected to the port on the printer and the port on the workstation or server. Check that the cable is the correct cable and is not defective. Check that hardware switches for the port are correctly set. Use the printers self-test feature or run the demo print to assure that the printer is functioning. 2. Verify network connections. On a print client or server, type ping system-name and press Return. This command checks that the network link between the print server and print client is set up correctly. If the message says the system is alive, the network is functioning. The message also tells you that either a naming service or the local /etc/hosts file has translated the host (system) name entered into an IP address. If it hasnt, you must enter the IP address. If you get a not available message, check the following: How is NIS or NIS+ set up at the site? Do you need to take additional steps to allow the print servers and print clients to communicate with each other? If your site is not running NIS or NIS+, have you entered the IP address for the print server in each clients /etc/hosts file and entered all print client IP addresses in the /etc/hosts file of the print server? Check that the port monitor is configured correctly on the print server. Check that the network listen services are registered with the port monitor on the print server.

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3. Check the LP print service. On both the print server and print client, make sure the LP print service is running. On both the print server and client, make sure the printer is accepting requests. On both the print server and print client, make sure the printer is enabled to print requests. On the print server, make sure the printer is connected to the correct serial port. On both the print server and print client, make sure the printer is configured properly. On the print server, make sure the printer is not waiting because of a fault. Make sure the printer is not set up as a login terminal.

Application Software
Isolating a problem to your software

Sometimes printing problems are application software-specific. Try printing the test file on the system CD. If the test file prints, the printers health is probably good. Try printing a simple file from your application or from another application. If this prints correctly, the problem may be with your software. If you are using a Windows application and the file does not print from Windows, try printing a file from EFPU. If this prints correctly, your problem may be with your Windows driver or Windows setup.
Difficulty generating prints ranging from A to E size

Many software applications limit the maximum print size to C or D size due to the way that they map their internal coordinate system to memory.

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Calling for Help

If you have tried the suggestions in this manual and still need assistance, call the reseller where you purchased your printer. Before you call technical support for help, be sure that you have all of the following information available: Printer Information model firmware revision (letter) memory serial number Computer Information model operating system connection (serial or parallel)

Customer Technical Support

To resolve printer problems, use the suggestions provided in this guide. If you continue to have problems, you can get help from any of the following:

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ENCAD Support Numbers and Websites

ENCAD Inc. 6059 Cornerstone Ct., West San Diego, CA 92121-3734 Main Number Customer Support Customer Support FAX Home Page Warranty Cartridge Exchange Supplies Sales No. American Sales
ENCAD-France

(858) 452-0882 877-ENCADTS (858) 546-0659 www.encad.com/ 877-ENCADTS (888) 747-9303 (800) 45-ENCAD 011-33-1-305-10041 011-33-1-305-17080 011-49-89-609-5540 011-49-89-609-4192 011-852-2881-8969 011-852-2881-0912

Customer Support Customer Support FAX

ENCAD-Germany

Customer Support Customer Support FAX

ENCAD-Asia

Customer Support Customer Support FAX

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